Customer service manager jobs in Murfreesboro, TN

This is an in office role that is located in the Nashville Area, relocation support available. The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation. Position Overview We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Nashville, TN. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us. The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement. Key Responsibilities Lead overall operations and performance of assigned luxury apartment communities. Drive revenue growth through effective sales leadership and business development strategies. Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship. Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards. Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations. Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level. Qualifications Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness. Demonstrated ability to drive sales performance and grow business results. Strong leadership presence with the ability to inspire, coach, and hold others accountable. Highly competitive, goal-oriented, and motivated by results and recognition. Exceptional communication, problem-solving, and decision-making skills. Bachelor's degree preferred but not required. What We Offer Top Tier Benefits for you and your family, starting Day 1. Total compensation: $125,000-$160,000 annually (base + bonus) Partnership opportunities with potential equity exceeding $2 million. An award-winning culture that emphasizes accountability, achievement, and recognition. Career development and advancement opportunities in a high-growth organization. Join Us At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you. Learn more and visit us at careers.connorgroup.com/property-managers

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: Assist in recruiting and staffing activities. Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. Participate in store opening and closing activities. Ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. Operate store in store manager's absence. Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of inventory management and merchandising practices. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. Effective oral and written communication skills. Effective interpersonal skills. Effective organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment preferred for external candidates COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the Store Support Center and store employees. Fosters cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer. #CC#

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work . THE JOB As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU'LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences-always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet's care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don't need to worry about your student debt Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry DEI At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

Job DescriptionCustomer Success Manager Reports To: Director of Customer SuccessAbout HubSyncHubSync is a fast-growing SaaS company transforming the accounting industry through a fully integrated platform that enhances productivity and delivers a seamless experience for accounting firms and their customers. We are on a mission to change the paradigm of customer engagement and value delivery-and we're looking for passionate individuals who want to be part of this journey.About the RoleAs a Customer Success Manager (CSM), you are the primary point of contact for our customers-responsible for delivering an exceptional experience from onboarding through renewal. You'll guide accounting firms through implementation, drive adoption, identify opportunities for expansion, and help customers realize the full value of HubSync. The ideal candidate is a relationship builder, strategic thinker, and problem-solver who thrives in a dynamic, fast-paced environment. You'll work cross-functionally with Sales, Product, Support, and Engineering to ensure our customers are successful and growing with HubSync.Key ResponsibilitiesExecution - Deliver Speed to Value Own the customer journey from onboarding through full platform adoption, ensuring on-time and on-budget delivery. Build strong, trusted relationships with key stakeholders at customer firms. Act as a strategic advisor to drive adoption, satisfaction, and customer ROI. Manage escalations and resolve customer issues using closed-loop feedback processes. Maintain and refine best-in-class tools, processes, and playbooks for scalable customer success. Customer Engagement & Team Leadership Serve as the internal champion for your customers, coordinating cross-functional teams (e.g., Sales, Product, Support) to align with customer goals. Lead regular touchpoints and executive check-ins to track progress and keep customers aligned and engaged. Identify and proactively mitigate risks to ensure a smooth and successful customer experience. Growth - Drive Strategic Expansion Understand customer goals, pain points, and platform usage to surface relevant solutions and expansion opportunities. Support account growth through upsell, cross-sell, and increased share of wallet. Collaborate with product teams to identify gaps and co-develop new solutions based on customer feedback. Maintain stakeholder maps and expand key relationships across customer accounts. Reporting & Metrics Develop and maintain 30/60/90-day customer success plans tied to measurable outcomes. Track and report on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS). Drive continuous improvement through data insights and customer feedback. Success Metrics Customer Outcomes: Adoption, ROI, time to value, 100% renewal rate. Customer Satisfaction: Measured performance at best-in-class levels. Revenue Impact: Expansion opportunities, pipeline growth, and account-level wins. Operational Excellence: Clear cadence of communication, internal alignment, and high-impact reporting. Experience & Qualifications 3+ years of experience in a Customer Success role, with 5+ years in a SaaS environment. Proven track record of managing enterprise accounts and driving customer adoption and satisfaction. Strong project management and problem-solving skills; ability to manage complex implementations. Experience using platforms such as Jira, Confluence, and HubSpot to manage projects and customer relationships. Familiarity with the software development lifecycle, product ownership, or product management is a plus. Accounting industry experience strongly preferred. Excellent communication, collaboration, and relationship-building skills. Experience in a high-growth or early-stage company environment preferred. Bachelor's degree (B.A., B.S.) or higher required. What You'll Bring Passion for delivering exceptional customer experiences. A proactive, resourceful, and ownership-driven mindset. Ability to balance strategic thinking with hands-on execution. “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, s exual orientation, gender identity, national origin, veteran or disability status.” Powered by JazzHR pq14hYBbBl

Who We're Looking For: We want ambitious self-starters who thrive on building meaningful relationships, exceeding goals, and making an impact. You're not just looking for a job-you're looking for a mission. In this role, you'll become a key player in driving success for our senior living community partners and the families they serve. With your passion, creativity, and hustle, you'll deliver exceptional service, foster strong partnerships, and champion innovative solutions to make every interaction a win-win. Your Day-to-Day: As a Customer Success Manager, you'll: Build Trust: Develop authentic relationships with senior living communities, understanding their needs and delivering tailored solutions. Drive Results: Educate partners about our services, increase referrals, and celebrate their success with measurable impact. Collaborate Across Teams: Work closely with internal departments to ensure seamless service delivery and an outstanding client experience. What You Bring to the Table: We're looking for candidates who combine drive with heart and bring the following: A bachelor's degree in Business, Marketing, Finance, or a related field (not required). Proven success in customer success, account management, or business development (you know how to deliver results). Familiarity with the senior living industry-or a strong passion for making a difference for seniors. Exceptional communication skills that inspire confidence and build trust. Natural relationship-building skills and the ability to create lasting partnerships. Self-motivation to achieve ambitious goals while juggling multiple priorities like a pro. Tech-savviness with tools like Microsoft Office Suite, CRM platforms (Salesforce expertise is a big plus). Willingness to travel occasionally for client meetings and industry events (great opportunities for growth!). Why Join Us? At Elderlife, we're not just offering a job-we're offering a mission-driven career where your work truly matters. Here's what you'll enjoy: Competitive Compensation: Base salary with performance-based incentives to reward your hard work. Supportive Team Culture: A collaborative, encouraging environment where your ideas and contributions are valued. Flexibility: Work in a friendly, adaptable environment that supports your professional and personal growth. Impact: Be part of a company that's making a meaningful difference in the lives of seniors and their families. Apply today and let's start shaping the future together. P.S. Know someone perfect for this role? Share the opportunity and help us find our next superstar!

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

We've pioneered the restoration of relationships in commercial insurance servicing. Our model has positioned us as the leaders in our industry, ensuring our partners' enduring clientele, increased engagement, & increased profits. As an independent agency retaining over 70 contracts and 70 employees, CIA is able to search the insurance marketplace to evaluate and select the best coverage and price for our clients. Since our founding, we have committed ourselves to providing quality service, competitive pricing, access to a wide range of products, and unparalleled advocacy on our client's behalf. We feel the same about providing our employees a quality work environment, dedicating ourselves to maintaining a culture of support, collaboration, leadership, care, and respect for work/life balance. We offer employees fully-paid insurance premiums, short-term and long-term disability insurance, 401k with company match, generous Paid Time Off, professional development opportunities, and employee morale events! REPORTS TO: Producer SUMMARY: Assumes all responsibilities of handling the book of business for their assigned Property & Casualty Insurance Producer. DUTIES AND RESPONSIBILITIES: Handle New and Renewal Property and Casualty Insurance Builds, solidifies and expands relationships with existing clients by providing exceptional ongoing service. Secures existing business and drives the sale of additional services and lines of coverage. Contributes to key business outcomes such as client retention, client satisfaction, client growth. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. COMPETENCIES: Analytical - Must have the ability to collect and analyze data to effectively communicate to other parties. Collects and researches data; Uses intuition and experience to complement data. Attendance/Punctuality - (Good Attendance and Punctuality is a must) Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Business Acumen - Demonstrates knowledge of markets and competition; Analyzes market and competition and adapts strategy to changing conditions. External Working Relationships - Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations. Delegation - Must have the ability to delegate work assignments; Gives authority to work independently. Design - Demonstrates attention to detail. Managing People - Takes responsibility for subordinates' activities. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear While performing the duties of this job, the noise level in the work environment is usually quiet The employee must occasionally lift and /or move more than 10 pounds Specific vision abilities required by this job include: Close vision The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications High school diploma required. College and/or College degree preferred. Work-related experience of 5 years as a Client Manager in the P&C insurance industry. Certificates, licenses and registrations required: P&C License Certificates, licenses and registrations desired: CISR, CIC, CRM, ARM, AAI, CPCU etc. Computer skills required: Internet Software and Microsoft Office 365 Suite (including Word, Excel, PowerPoint and Outlook). Other skills required: Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write effective presentations, communicate these to clients, underwriters, claims adjusters and associates. Data input Proper Phone etiquette Attentive to detail Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Call Center Manager American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals. Location : 880 Conference Drive Goodlettsville, Tennessee What You'll Be Doing Leading and motivating a team of remote call center agents Managing schedules, call flow, and workload so everything runs smoothly Tracking key numbers like talk time, appointment set rates, and demos Interviewing and bringing on new agents Working with our trainer to provide ongoing agent coaching Managing scripts- creating new ones as needed, ensuring the agents are using them effectively Keeping our call center software (Five9, LP, Neustar) updated and running efficiently Sharing performance updates and insights with sales managers and leadership What We're Looking For Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals A leader who can motivate, coach, and hold people accountable Strong communication and problem-solving skills Confident using call center technology and digging into performance reports Highly organized and able to juggle multiple priorities Potential Earnings & Benefits Base Salary + Lucrative Bonus Opportunity Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance 401(K) Paid Time Off Paid Holidays Why You'll Love It Here For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a Top Workplace Winner year after year, we're proud to offer a family-like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future. If you're a hands-on leader who enjoys building strong teams and delivering great results, we'd love to talk with you.

Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive business. Family-owned and operated to this day, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service. Now nearly 2000 strong, our team members are the best in the business, so we also continue raising the bar as an employer of choice! We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and a focus on life balance! POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service! A CLOSER LOOK UNDER THE HOOD Service Managers are pivotal to successful day-to-day operations and leadership of each of our locations. Below are the primary responsibilities to help you get a feel for a "day in the life." * Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination. * Monitors and manages the workflow in service bays and keep sales staff informed on wait times. * Facilitates clear and consistent communication between the shop and customers. * Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed. * Promotes a safe work environment and ensures all safety policies are followed. * Meets or exceeds Tire Discounters performance standards for quality and speed of service. * Drives customer satisfaction and continually reinforces that the customer is our highest priority! * Promotes company culture of cooperation and collaboration among all team members. * Partners with sales staff as needed to assist customers and help with other tasks. CAREER TRACK No "dead-ends" here, as we offer clear paths for advancement for strong performers interested in growing in their career! There are multiple paths to success, but below is just one example of the potential career path for a Service Manager. Service Manager->General Manager->Regional Manager COMPENSATION PLAN Pay: $50,000 - $80,000+ Effective Rate Our Service Managers have earning potential of $80,000+ annually with base hourly rate, overtime, monthly SPIFFs and monthly bonus opportunities factored in. WHY CHOOSE TIRE DISCOUNTERS? We realize the company you chose to work for is a big decision, and you have options. Below are some of the top reasons to consider building your career with us! * Get In Your Groove- Whether in our stores or our home office, there are a variety of roads to success at Tire Discounters. * Take the Wheel- As we continue to grow, so will the many career opportunities for our team members. * Accelerate Growth - We provide outstanding opportunities to build your professional skill set, including fully paid ASE training and a generous tool discount program for Service Technicians. * Find Alignment- We know solid compensation and benefits programs are vitally important to you and your family. * Roll Together - At Tire Discounters, you'll roll with the best team in the business, great people who genuinely care and support each other. COMMITMENT TO DIVERSITY AND INCLUSION Tire Discounters is fully committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. An individual's race, color, sex, religion, national origin, marital status, sexual orientation, age, disability, veteran status, are never a factor in any employment-related practice or policy, including recruitment, hiring, training, compensation, promotion, and discipline. THE "NUTS AND BOLTS" NECESSARY FOR SUCCESS * Previous mechanic experience or experience working in automotive service and repair. (ASE Certifications are preferred but not required) * Prior management/supervisory experience -- effective at coaching, motivating and leading teams. * Excellent communication and customer service skills. * Great organization and multi-tasking capabilities. * Strong work ethic, drive and goal orientation. * Must have and maintain a valid driver's license * Availability to work Saturdays. * Authorized to work in the USA and at least 18 years of age. * We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.

Supervisor - Service Operations JOB PROFILE The Supervisor-Service Operations position is responsible for managing all skilled service mechanics/technicians, support staff at the designated location. Assigns work & directs staff to ensure that safe, appropriate and efficient repairs are performed. Interacts with customers and other supervisors regarding service progress. ABOUT THE COMPANY Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider. BASIC REQUIREMENTS High school diploma required, college and/or technical education preferred. Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred. Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment. Able to work a flexible schedule, including nights, weekends and on-call hours as required. Demonstrated professionalism, integrity, adaptability and a strong customer service focus. Sense of urgency and self-initiative, and the personal drive for success. Excellent communication skills. Must be able to travel as required for meetings and training (less than 15%). RESPONSIBILITIES Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers. Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules. Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status. Conduct annual performance reviews for assigned operational unit. Investigate & document events of work related Injury and/or property damages. Maintain effective work, vacation and training scheduled for assigned staff. Submit accurate time records related to work performed and/or hours worked. Respond to customer inquiries related to service. Safety Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities. Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job. Customer Satisfaction Respond to all customer requests in a professional and courteous, timely and responsive manner. Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism. Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. Business Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment. Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks. Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work. Maintain company and product confidentiality. Attend and participate in all meetings, trainings, and activities as required. Adhere to all Company policies and departmental procedures and rules. All other duties as assigned. Work Conditions Maintain a clean, safe working environment. Communicate effectively, verbally and in writing. Must be honest, reliable, and dependable, and display a positive attitude. Must be able to work well under occasional pressure or within work standards and deadlines. Must be able to work independently and/or with others in a team environment. Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed. Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance. Physical Requirements Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. Able to lift up to 20-50 pounds occasionally. Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

$45,500-56,875/year Zone Manager Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles & Responsibilities: The Zone Manager (ZM) is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The Zone Manager makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The Zone Manager reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The Zone Manager oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties are based on business needs. Open Availability Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years of Management/Leadership experience or equivalent At Home experience. At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft Office (Word, Excel) Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.

$45,500-56,875/year Zone Manager Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles & Responsibilities: The Zone Manager (ZM) is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The Zone Manager makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The Zone Manager reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The Zone Manager oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties are based on business needs. Open Availability Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years of Management/Leadership experience or equivalent At Home experience. At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft Office (Word, Excel) Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.

About the Job: As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence. Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging. Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed. Is this you? 2+ years of restaurant/retail management experience. Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports. Ensure all employees receive proper training and resources. Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant. Lead efforts in individual and team recognition, collaboration and motivation. Identify and recruit exceptional talent, supporting the RGM in the hiring process. Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees. Adhere to corporate policies, procedures and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: Competitive pay Bonus Eligible Paid Time Off Free meal each shift Medical benefits 401k retirement plan with 4% match Career advancement and professional development Tuition reimbursement and scholarship opportunities KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: Assist in recruiting and staffing activities. Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. Participate in store opening and closing activities. Ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. Operate store in store manager's absence. Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of inventory management and merchandising practices. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. Effective oral and written communication skills. Effective interpersonal skills. Effective organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment preferred for external candidates COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the Store Support Center and store employees. Fosters cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer. New hire starting wage: $17.00 $23.80 #CC#

Reports To: Director of Customer SuccessAbout HubSyncHubSync is a fast-growing SaaS company transforming the accounting industry through a fully integrated platform that enhances productivity and delivers a seamless experience for accounting firms and their customers. We are on a mission to change the paradigm of customer engagement and value delivery-and we're looking for passionate individuals who want to be part of this journey.About the RoleAs a Customer Success Manager (CSM), you are the primary point of contact for our customers-responsible for delivering an exceptional experience from onboarding through renewal. You'll guide accounting firms through implementation, drive adoption, identify opportunities for expansion, and help customers realize the full value of HubSync. The ideal candidate is a relationship builder, strategic thinker, and problem-solver who thrives in a dynamic, fast-paced environment. You'll work cross-functionally with Sales, Product, Support, and Engineering to ensure our customers are successful and growing with HubSync.Key ResponsibilitiesExecution - Deliver Speed to Value Own the customer journey from onboarding through full platform adoption, ensuring on-time and on-budget delivery. Build strong, trusted relationships with key stakeholders at customer firms. Act as a strategic advisor to drive adoption, satisfaction, and customer ROI. Manage escalations and resolve customer issues using closed-loop feedback processes. Maintain and refine best-in-class tools, processes, and playbooks for scalable customer success. Customer Engagement & Team Leadership Serve as the internal champion for your customers, coordinating cross-functional teams (e.g., Sales, Product, Support) to align with customer goals. Lead regular touchpoints and executive check-ins to track progress and keep customers aligned and engaged. Identify and proactively mitigate risks to ensure a smooth and successful customer experience. Growth - Drive Strategic Expansion Understand customer goals, pain points, and platform usage to surface relevant solutions and expansion opportunities. Support account growth through upsell, cross-sell, and increased share of wallet. Collaborate with product teams to identify gaps and co-develop new solutions based on customer feedback. Maintain stakeholder maps and expand key relationships across customer accounts. Reporting & Metrics Develop and maintain 30/60/90-day customer success plans tied to measurable outcomes. Track and report on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS). Drive continuous improvement through data insights and customer feedback. Success Metrics Customer Outcomes: Adoption, ROI, time to value, 100% renewal rate. Customer Satisfaction: Measured performance at best-in-class levels. Revenue Impact: Expansion opportunities, pipeline growth, and account-level wins. Operational Excellence: Clear cadence of communication, internal alignment, and high-impact reporting. Experience & Qualifications 3+ years of experience in a Customer Success role, with 5+ years in a SaaS environment. Proven track record of managing enterprise accounts and driving customer adoption and satisfaction. Strong project management and problem-solving skills; ability to manage complex implementations. Experience using platforms such as Jira, Confluence, and HubSpot to manage projects and customer relationships. Familiarity with the software development lifecycle, product ownership, or product management is a plus. Accounting industry experience strongly preferred. Excellent communication, collaboration, and relationship-building skills. Experience in a high-growth or early-stage company environment preferred. Bachelor's degree (B.A., B.S.) or higher required. What You'll Bring Passion for delivering exceptional customer experiences. A proactive, resourceful, and ownership-driven mindset. Ability to balance strategic thinking with hands-on execution.

Summary of Position With a focus on the customer service side of the insurance sales cycle, Client Managers manage and nurture customer relationships, and lead all client communications - they are responsible for every aspect of their accounts. Their responsibilities include responding to customer inquiries, explaining coverage and premiums, informing clients on any policy or billing changes, and facilitating the claims process between clients and the adjuster. Client Managers also play an integral role in training new service staff on the insurance fundamentals and nuisances of the accounts they service. Essential Job Functions and Responsibilities Ability to meet deadlines, exhibit great attention to detail, and communicate in a positive manner is essential. Communicating professionally and clearly is required. A thorough understanding of software, systems, business procedures, and problem-solving is necessary for success. Responsible for renewals and new business, including specialty applications, quoting, and gathering pertinent information from the client and/or carrier. Prepare proposals for renewal and new business presentations. Work with the Producer to bind coverage with carriers, process billing, address escalated client concerns, etc. Verify that endorsements and certificates of insurance are properly issued using CSR24 software. Assist with training new Client Service staff. Abate claims by filing them with the carrier and keep the insured updated as to the status and review subsequent loss runs with them and explain how claims affect renewal. Review audit endorsements and worksheets for accuracy and file disputes when necessary. Analyze insureds policies to determine if there are any coverage gaps and proactively provide a resolution. Secure existing business and drives the sale of additional services and lines of coverage. Make relationships with underwriters and market new business. Maintain documentation in Epic, following outlined procedures and standard operating procedures. Other duties as assigned by management. Knowledge, Skills, and Abilities Time management and ability to meet deadlines. EPIC, CSR24, and Indio workflow standards and maintenance of documentation. Strong organizational skills and ability to multitask while paying close attention to detail. Problem-solving and decision making. Knowledge of insurance market trends, submission processes and policy coverage levels. Excellent verbal and written communication skills and ability to de-escalate tense client interactions while providing a timely solution to their concerns. Minimum Qualifications 3.5+ of client management experience working on large commercial accounts. P&C licensed. Education and Licensing Current Property and Casualty License required. CISR, CIC, CRM, ARM, AAI, and CPCU designations preferred.

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo. Position Overview As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. Key Responsibilities * Lead and coach technicians, manage performance, and assist with hiring. * Oversee service bay workflow and communicate wait times to sales staff. * Ensure clear communication between the shop and customers. * Promote safety and meet quality and service standards. * Drive customer satisfaction and teamwork. Requirements * Experience in automotive service/repair (certifications preferred). * Management experience with strong leadership skills. * Excellent communication and multitasking abilities. * Strong work ethic and goal-oriented mindset. * Valid driver's license and availability to work Saturdays. * Ability to stand for long periods, bend, and lift up to 75 lbs. * Authorized to work in the USA (18+). * Comfortable with occasional mechanical hazards and outdoor conditions. Career Path Service Manager → General Manager → Regional Manager Compensation Pay: $55,000 - $85,000+ annually Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus. Why Tire Discounters? * Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store. * Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well! * Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. * Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!

Join the Tire Discounters Family -- Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager: As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring. * Responsible for the smooth operation of the shop, which includes bay management and workflow of the location. * Serves as a liaison providing clear communication between the shop, counter staff and customers. * Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations. * Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service. Requirements * Experience in automotive service/repair (certifications preferred). * Management experience with strong leadership skills. * Excellent communication and multitasking abilities. * Strong work ethic and goal-oriented mindset. * Valid driver's license and availability to work Saturdays. * Ability to stand for long periods, bend, and lift up to 75 lbs. * Authorized to work in the USA (18+). * Comfortable with occasional mechanical hazards and outdoor conditions. Career Path Service Manager → General Manager → Regional Manager Compensation Pay: $55,000 - $85,000+ annually Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus. Why Tire Discounters? * Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store. * Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well! * Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. * Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!