Customer service manager jobs in Murfreesboro, TN - 462 jobs
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Director of Customer Success
Hubsync
Customer service manager job in Franklin, TN
Job Description
Job Title: Director of Customer Success
About Us: At HubSync, we are dedicated to empowering our clients with innovative solutions that streamline their operations, enhance customer satisfaction, and drive growth. We pride ourselves on our commitment to delivering exceptional service and results.
Position Overview: We are seeking a dynamic and results-oriented Director of Customer Success to lead our customer success team. This role requires a strategic thinker with a passion for ensuring customer satisfaction and success. The ideal candidate will have experience in the technology sector and a strong understanding of the tax industry, allowing them to provide tailored support and solutions to our clients.
Key Responsibilities:
Lead and manage the Customer Success team, focusing on building strong relationships with clients and ensuring their satisfaction with HubSync's products and services.
Develop and implement customer success strategies to drive engagement, retention, and upsell opportunities.
Monitor key performance metrics and client feedback to identify areas for improvement and develop action plans accordingly.
Provide thought leadership and insights on industry trends, best practices, and emerging technologies, particularly in the tax sector.
Collaborate closely with sales, product, and marketing teams to align customer success initiatives with company goals.
Actively participate in client meetings and presentations to demonstrate value and address any concerns.
Facilitate training and onboarding for new clients to ensure they effectively utilize HubSync's solutions.
Drive customer advocacy efforts by developing case studies, testimonials, and referrals.
Qualifications:
Bachelor's degree in Business, Management, or a related field; a Master's degree is a plus.
7+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership position.
Strong knowledge of the technology landscape, with experience in the tax industry being a significant advantage.
Proven track record of developing and implementing successful customer success strategies.
Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization.
Strong analytical skills and experience with customer success metrics and KPIs.
Ability to work collaboratively in a fast-paced, dynamic environment.
Why Join Us? At HubSync, we believe in fostering a culture of innovation and excellence. As the Director of Customer Success, you will play a pivotal role in shaping our customer approach and driving tangible results. We offer competitive compensation, benefits, and opportunities for professional growth.
“We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, s exual orientation, gender identity, national origin, veteran or disability status.”
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$92k-133k yearly est. 22d ago
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Manager, Client Engagement
Ovationhealthcare
Customer service manager job in Brentwood, TN
Welcome to Ovation Healthcare!
At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit **********************
Summary:
The Client Engagement Team serves as the principle executive contact with Ovation Healthcare's Supply Chain members. In this role, the Client Engagement Manager is responsible for working with the members, specifically the C-Suite, Executive Leadership, and Supply Chain team within the facility to drive value and savings to enhance their performance, as well as expanding Ovation Healthcare's footprint with the member and driving growth. The Client Engagement Manager establishes and maintains professional business relationships, expedites the utilization of Ovation Healthcare contracts and offerings by the members. The Client Engagement Manager serves as a trusted advisor to the member(s) s/he supports, engaging member executives regularly for the purpose of helping them achieve savings, improving performance, promoting standardization, and eliminating waste in the Supply Chain function and other key areas of their enterprise. The Client Engagement Manager has leadership responsibility to develop and maintain a robust account plan and executing against that plan to identify opportunities for his/her accounts to improve operational and financial performance. The Client Engagement Manager effectively utilizes various data and analytics tools and reports to analyze and present key opportunities to the member(s) s/he supports, as well as summarizing and presenting savings results and other key information to the member(s). The Client Engagement Manager works to coordinate Ovation Healthcare resources to ensure that Ovation Healthcare members are supported as effectively as possible, experiencing superior service that results retention, as well as advocacy and promotion of Ovation Healthcare to prospective members. This high profile and professional position may be home-based or office-based, depending on location of account assignments. Portfolio of assigned strategic accounts includes Hospitals, Ambulatory Surgery Centers, Long Term Care facilities, and/or Behavioral Health facilities. The ability to travel up to 50%, including overnight travel, is required for the role.
Key Responsibilities:
Move strategic customers from current state to a trusted strategic partnership; formalize partnership through an agreement that is recognized across Ovation Healthcare and the account.
Meets member specific targets for organic growth, contract performance, compliance, conversions, renewal, savings and strategic objectives.
Establishes productive, professional and consultative relationships with C-Suite, executive personnel and supply chain team throughout member organization, building credibility and trust through collaboration.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Ovation Healthcare personnel.
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success.
Coordinates the involvement of the Elevate teams to develop and articulate a strategic vision for member to meet account performance objectives and customers' expectations.
Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement.
Keeps the organization's vision and values at the forefront of decision-making and action.
May supervise staff assigned to support responsibilities for specific customers.
Knowledge, Skills & Abilities:
Working knowledge of healthcare industry, supply chain, GPOs, clinical and business personnel
Supply Chain Processes - Demonstrated understanding of end-to-end supply chain processes.
Strong analytic skills-- Advanced skills in Microsoft Excel with the ability to use functions such as Pivot Tables, VLOOKUP, etc.
Advanced skills in Microsoft PowerPoint and Word.
Ability to gather, analyze and make sense of large amounts of data and apply it to make business and customer-focused decisions.
Ability to demonstrate financial knowledge and business acumen.
Able to work under consultative direction toward predetermined long-range goals and objectives, where assignments are often self-initiated.
Excellent communication and inter-personal skills; able to present and influence credibly and effectively at all levels of the organization including the C-Suite.
Exceptional Project Management, communication, negotiation and presentation skills
Proven ability to successfully manage multiple projects and timelines.
Ability to effectively negotiate with a record of accomplishment of results.
Passion for results-- able to drive high standards for self; tenaciously working to meet or exceed challenging goals.
Demonstrated ability to calculate figures and amounts such as savings, rebates, fees, and percentages, as well as analyze statistical and financial data.
Ability to understand and follow spreadsheets and contract language.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow with minimal direction.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to initiate tough conversations, effectively manage internal politics, and handle conflict in a healthy, relationship-building manner.
Must demonstrate executive presence and emotional intelligence, remaining calm and confident in challenging situations.
Intimate understanding of all internal functions of both Ovation Healthcare and the accounts assigned.
Excellent time management skills with ability to use independent judgment effectively.
Ability to execute, both independently and as a collaborate member of various teams and committees.
Work Experience, Education, and Certifications:
Bachelor's degree in business or management related field preferred.
Demonstrated understanding of end-to-end supply chain processes, acquired through 5+ years
Minimum 3+ years of strategic account management
Sales experience- prospecting, pipeline development, conversion not required but helpful
Project management experience or knowledge
Experience working with data analysis and visualization tools, such as Microsoft PowerBI and Tableau
Experience with Excel, Word, and PowerPoint.
Salesforce CRM experience preferred
Travel Requirement:
Up to 50%, including overnight travel, is required for the role.
$74k-124k yearly est. Auto-Apply 6d ago
Customer Service Supervisor
Petsuites
Customer service manager job in Murfreesboro, TN
Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time CustomerService Supervisor to guide a team of CustomerService Representatives and assist our pet parents and their furry family members!
Company Overview:
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customerservice skills, professional
Organized, detail oriented
Daily Responsibilities:
Provide impeccable customerservice by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
CustomerService Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor
protected by applicable federal, state or local laws.
Work schedule
Weekend availability
Monday to Friday
Holidays
Supplemental pay
Tips
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
$31k-45k yearly est. 60d+ ago
Dining Experience Manager - Full-Time
Vitality Living
Customer service manager job in Brentwood, TN
Join Our Team at Vitality Living as a Dining Experience Manager at our Traditions at Mill Creek Community!
At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along!
Dining Experience Manager Responsibilities:
Greet residents, visitors, and team members courteously
Interview, hire, train, and manager performance for dining staff
Manage all aspects of table service ensuring resident preferences are accommodated and excellent service is provided to customers and guests
Ensure all dining rooms, including the private dining room, are fully set at all times
Perform other duties as assigned by Culinary Services Director
Join us today if you meet the following requirements:
High school diploma or GED, Culinary Certificate or Degree preferred
3-4 years of culinary and dining management experience
Current ServSafe certification
Current driver's license
Ability to manage and counsel team dynamic, inventory, safety, cleanliness, budget and expenses
Exceptional listening and communication skills to effectively convey information verbally and in writing
Some of our benefits include:
Medical, Dental, and Vision Insurance
Generous PTO Plan
Monthly and quarterly perfect attendance bonuses
401k
Job Details:
Full-Time
Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.
$38k-73k yearly est. 13d ago
Customer Equipment Care Manager
Empower Rental Group
Customer service manager job in Franklin, TN
Empower Rental Group is hiring a Customer Equipment Care Manager! Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 36 locations, and we are hiring a CEC Manager for our Operations team to lead our CEC vertical!
Company Benefits:
* 401(k)
* 401(k) matching
* Medical Insurance
* Vision insurance
* Dental Insurance
* Health Savings Account
* Employer-paid life insurance with a "buy-up" option
* Employee Assistance Program
* Employer-paid STD disability benefits
* Paid Parental leave
* Paid time off
* Referral program
* Retirement plan
* Employee Sharing Program
The CEC Manager is an operations leader responsible for driving operational strategy and execution across three critical areas of the general rental business: equipment servicing, site solutions, and re-rent operations. This role is instrumental in creating an additional revenue stream, optimizing asset readiness, expanding field solutions offerings, and managing strategic vendor relationships. The CEC Manager will lead cross-functional teams to improve operational efficiency, enhance customer satisfaction, and drive profitability across the CEC vertical.
Responsibilities include, but are not limited to:
Strategic Leadership
* Develop and implement the strategic roadmap for the EMP vertical, ensuring alignment with corporate goals and customer expectations.
* Integrate equipment servicing, site solutions, and re-rent functions into a cohesive operational model.
* Establish performance metrics and reporting tools to monitor efficiency, service quality, and financial performance.
Equipment and Servicing
* Oversee maintenance operations to ensure equipment availability, reliability, and compliance with all safety and DOT standards.
* Implement preventive maintenance programs and optimize repair turnaround times to support the Customer's fleet operations.
* Standardize service procedures and lead continuous improvement initiatives across locations.
Site Solutions
* Lead the execution and expansion of site solution offerings such as fencing, sanitation, lighting, water delivery, and other project-based services.
* Evaluate new service opportunities and manage vendor partnerships to support scalable growth in site services.
* Ensure timely deployment and retrieval of solutions with a strong focus on customer satisfaction and operational efficiency.
Re-Rent Operations
* Direct the sourcing, negotiation, and management of third-party equipment rentals to meet customer demand and fill fleet gaps.
* Manage supplier performance, cost controls, and contractual compliance.
* Maintain accurate records and reporting for re-rent inventory and financial impact.
Leadership & Team Development
* Manage and develop a high-performing team of specialists across the EMP domains.
* Foster a culture of safety, accountability, innovation, and results.
* Collaborate with HR on staffing, training, and succession planning initiatives.
Financial & Operational Management
* Own the EMP vertical's P&L, budgeting, and forecasting responsibilities.
* Track key operational and financial indicators to identify improvement opportunities and drive strategic decisions.
* Partner with finance, procurement, and branch leadership to optimize resource allocation and cost-efficiency.
* Perform other related duties as assigned.
Qualifications:
* Superior verbal and written communication skills.
* Proficient with Microsoft Office Suite or related software.
* Ability to drive continuous improvement in operations
* Ability to manage and develop effectively a team of managers or business units across various domains.
* Excellent leadership skills.
* Excellent organizational skills and attention to detail.
* Ability to thrive in a fast-paced environment with multiple demands, shifting priorities, ambiguity, and rapid change.
Education and Experience
* Bachelor's degree in Business Management with experience in construction or industrial services is preferred.
* Five or more years of experience working in rental operations or a comparable business environment in a medium-to-large organizational and/or functional business unit.
* Supervisory or management experience in the industry is required.
Empower Rental Group is an Equal Opportunity Employer
$29k-44k yearly est. 1d ago
Client Manager - Commercial Insurance
Commercial Insurance Associates 4.1
Customer service manager job in Brentwood, TN
We've pioneered the restoration of relationships in commercial insurance servicing. Our model has positioned us as the leaders in our industry, ensuring our partners' enduring clientele, increased engagement, & increased profits. As an independent agency retaining over 70 contracts and 70 employees, CIA is able to search the insurance marketplace to evaluate and select the best coverage and price for our clients. Since our founding, we have committed ourselves to providing quality service, competitive pricing, access to a wide range of products, and unparalleled advocacy on our client's behalf. We feel the same about providing our employees a quality work environment, dedicating ourselves to maintaining a culture of support, collaboration, leadership, care, and respect for work/life balance.
We offer employees fully-paid insurance premiums, short-term and long-term disability insurance, 401k with company match, generous Paid Time Off, professional development opportunities, and employee morale events!
REPORTS TO: Producer
SUMMARY: Assumes all responsibilities of handling the book of business for their assigned Property & Casualty Insurance Producer.
DUTIES AND RESPONSIBILITIES:
Handle New and Renewal Property and Casualty Insurance
Builds, solidifies and expands relationships with existing clients by providing exceptional ongoing service.
Secures existing business and drives the sale of additional services and lines of coverage.
Contributes to key business outcomes such as client retention, client satisfaction, client growth.
Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
COMPETENCIES:
Analytical - Must have the ability to collect and analyze data to effectively communicate to other parties. Collects and researches data; Uses intuition and experience to complement data.
Attendance/Punctuality - (Good Attendance and Punctuality is a must) Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Business Acumen - Demonstrates knowledge of markets and competition; Analyzes market and competition and adapts strategy to changing conditions.
External Working Relationships - Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
Delegation - Must have the ability to delegate work assignments; Gives authority to work independently.
Design - Demonstrates attention to detail.
Managing People - Takes responsibility for subordinates' activities.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Continually required to sit
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
While performing the duties of this job, the noise level in the work environment is usually quiet
The employee must occasionally lift and /or move more than 10 pounds
Specific vision abilities required by this job include: Close vision
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
High school diploma required. College and/or College degree preferred.
Work-related experience of 5 years as a Client Manager in the P&C insurance industry.
Certificates, licenses and registrations required: P&C License
Certificates, licenses and registrations desired: CISR, CIC, CRM, ARM, AAI, CPCU etc.
Computer skills required: Internet Software and Microsoft Office 365 Suite (including Word, Excel, PowerPoint and Outlook).
Other skills required:
Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write effective presentations, communicate these to clients, underwriters, claims adjusters and associates.
Data input
Proper Phone etiquette
Attentive to detail
Additional Information
All your information will be kept confidential according to EEO guidelines.
$50k-81k yearly est. 60d+ ago
Customer Service Manager - State Farm Agent Team Member
Nathan Turbeville-State Farm Agent
Customer service manager job in Brentwood, TN
Job DescriptionBenefits:
401(k)
Paid time off
Training & development
ROLE DESCRIPTION: As an Account Representative for Nathan Turbeville - State Farm in Nolensville, TN, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Must be able to commute to Nolensville, TN
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Able to obtain Insurance Producers License in Property, Casualty, Life, Health
Dedicated to customerservice
Able to anticipate customer needs
Able to effectively relate to a customer
Bilingual Spanish Preferred
BENEFITS:
Paid time off (holidays and personal/sick days)
Salary plus commission/bonus
Growth potential/opportunities for advancement within my agency
Monday - Friday, No Nights, No Weekends
Quarterly Team Outings
Opportunity for advancement
Parental Leave
Training and Development
CALL OUR OFFICE TODAY AT ************** TO SCHEDULE AN INTERVIEW!
$22k-39k yearly est. 25d ago
Customer Service Manager - State Farm Agent Team Member
Lauren Tullos-State Farm Agent
Customer service manager job in Hendersonville, TN
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
At Lauren Tullos State Farm we're seeking a highly motivated CustomerService Representative to join our team.
Key Responsibilities:
Establish and maintain customer relationships through regular follow-ups.
Provide exceptional customerservice, addressing inquiries and concerns regarding insurance availability, policy changes, claims, and billing.
Use a customer-focused approach to educate customers about insurance options and develop leads.
Benefits:
Competitive hourly pay plus commission/bonus structure.
Opportunity for career growth and advancement within the agency.
Valuable experience in sales, marketing, and customerservice.
Requirements:
Possess excellent interpersonal, communication, and problem-solving skills.
Be enthusiastic about the role of insurance in helping people manage risks and achieve their goals.
Hold or be able to obtain a Property and Casualty license and a Life and Health license.
Thanks,
$22k-39k yearly est. 8d ago
Supervisor - Service Operations
Caterpillar 4.3
Customer service manager job in Manchester, TN
Supervisor - Service Operations JOB PROFILE The Supervisor-Service Operations position is responsible for managing all skilled service mechanics/technicians, support staff at the designated location. Assigns work & directs staff to ensure that safe, appropriate and efficient repairs are performed. Interacts with customers and other supervisors regarding service progress. ABOUT THE COMPANY Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider. BASIC REQUIREMENTS
High school diploma required, college and/or technical education preferred.
Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment.
Able to work a flexible schedule, including nights, weekends and on-call hours as required.
Demonstrated professionalism, integrity, adaptability and a strong customerservice focus.
Sense of urgency and self-initiative, and the personal drive for success.
Excellent communication skills.
Must be able to travel as required for meetings and training (less than 15%).
RESPONSIBILITIES
Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field servicecustomers.
Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules.
Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status.
Conduct annual performance reviews for assigned operational unit.
Investigate & document events of work related Injury and/or property damages.
Maintain effective work, vacation and training scheduled for assigned staff.
Submit accurate time records related to work performed and/or hours worked.
Respond to customer inquiries related to service.
Safety
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
Respond to all customer requests in a professional and courteous, timely and responsive manner.
Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business
Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
Maintain company and product confidentiality.
Attend and participate in all meetings, trainings, and activities as required.
Adhere to all Company policies and departmental procedures and rules.
All other duties as assigned.
Work Conditions
Maintain a clean, safe working environment.
Communicate effectively, verbally and in writing.
Must be honest, reliable, and dependable, and display a positive attitude.
Must be able to work well under occasional pressure or within work standards and deadlines.
Must be able to work independently and/or with others in a team environment.
Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
Physical Requirements
Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
Able to lift up to 20-50 pounds occasionally.
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
$71k-107k yearly est. 60d+ ago
Service Manager
Tire Discounters 3.1
Customer service manager job in Murfreesboro, TN
Join the Tire Discounters Family -- Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.
As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.
Your Role as a ServiceManager:
As a ServiceManager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.
What You'll Do:
* Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.
* Responsible for the smooth operation of the shop, which includes bay management and workflow of the location.
* Serves as a liaison providing clear communication between the shop, counter staff and customers.
* Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations.
* Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customerservice.
Requirements
* Experience in automotive service/repair (certifications preferred).
* Management experience with strong leadership skills.
* Excellent communication and multitasking abilities.
* Strong work ethic and goal-oriented mindset.
* Valid driver's license and availability to work Saturdays.
* Ability to stand for long periods, bend, and lift up to 75 lbs.
* Authorized to work in the USA (18+).
* Comfortable with occasional mechanical hazards and outdoor conditions.
Career Path
ServiceManager → General Manager → Regional Manager
Compensation
Pay: $55,000 - $85,000+ annually
ServiceManagers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.
Why Tire Discounters?
* Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
* Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
* Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
* Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
$55k-85k yearly 60d+ ago
Call Center Manager
American Home Design 4.2
Customer service manager job in Goodlettsville, TN
Job Description
Call Center Manager
American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals.
Location : 880 Conference Drive Goodlettsville, Tennessee
What You'll Be Doing
Leading and motivating a team of remote call center agents
Managing schedules, call flow, and workload so everything runs smoothly
Tracking key numbers like talk time, appointment set rates, and demos
Interviewing and bringing on new agents
Working with our trainer to provide ongoing agent coaching
Managing scripts- creating new ones as needed, ensuring the agents are using them effectively
Keeping our call center software (Five9, LP, Neustar) updated and running efficiently
Sharing performance updates and insights with sales managers and leadership
What We're Looking For
Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals
A leader who can motivate, coach, and hold people accountable
Strong communication and problem-solving skills
Confident using call center technology and digging into performance reports
Highly organized and able to juggle multiple priorities
Potential Earnings & Benefits
Base Salary + Lucrative Bonus Opportunity
Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance
401(K)
Paid Time Off
Paid Holidays
Why You'll Love It Here
For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a
Top Workplace Winner
year after year, we're proud to offer a family-like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future.
If you're a hands-on leader who enjoys building strong teams and delivering great results, we'd love to talk with you.
$36k-50k yearly est. 6d ago
Area Service Manager
Smart Start 4.3
Customer service manager job in Gallatin, TN
Area ServiceManager
_______________________________________________________________
Department: Field Operations
Reports To: Territory Operations Manager
FLSA: Exempt (Salary)
Schedule: Monday-Friday, 8am-5pm (Remote/Travel)
Why You Should Join Us!
A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
Positive work environments that offer work/life balance and professional growth
Mission-driven work making a global impact with local roots
The opportunity to have hands on work experience with industry leading, innovative technology
Position Summary
The Area ServiceManager oversees field operations within a designated territory or area, managingservice technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors
Support and troubleshooting with field personnel inquiries
Continuous education into 12V technology and advancements
Fulfill daily operational duties of assigned area
Operate a clean, organized and hazard free work environment
Conducts quality assurance inspections of all facilities, at least once quarterly
Maintain a positive and caring atmosphere for customers and employees
Ability to think independently and work through service challenges consistently
Sells and trains new contractor facilities, maintaining and growing the service network
Support of internal departments and personnel, assisting at any opportunity presented
Timely submission of required reports and expenses
Directs, coordinates and participates in corporate initiatives to improve efficiency
Correspondence with management when challenges are presented
Maintain the integrity, confidentiality and security of pertinent information and records
Adherence to all state and federal rule, regulation and statute
Availability to take after-hours and weekend calls
Any other duty, as assigned
Qualifications
High School Diploma or equivalent.
3 years' experience as a Service Technician
Ability and desire to travel within designated area/territory
Strong written and verbal communication skills
Possess excellent telephone skills
Detail orientated
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, kneel and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
#LI-Remote
$45k-72k yearly est. 11d ago
Regional Service Operations Manager (East)
Coats 4.3
Customer service manager job in La Vergne, TN
The Regional Service Operations Manager is responsible for leading and executing service operations within an assigned region to deliver superior service performance, customer satisfaction, and operational excellence. This role translates enterprise service strategy into daily execution by coaching field teams, deploying, training and enforcing policies and procedures, and driving consistent, high-quality service delivery. The Regional Service Operations Manager plays a critical role in fostering a culture of safety, professionalism, productivity, and continuous improvement while developing field talent and strengthening customer relationships.
Key Responsibilities:
Service Performance & Customer Satisfaction
Drive regional service level performance, ensuring achievement of KPIs, SLAs, and customer satisfaction targets.
Monitor service metrics, customer feedback, and operational dashboards to identify trends and improvement opportunities.
Support customer retention and acquisition through the facilitation of the service network in delivering a reliable service delivery and proactive customer engagement.
Field Leadership & Daily Execution
Provide hands-on leadership and daily facilitation to field service technicians and supervisors.
Coach and mentor field teams to improve performance in safety, customer engagement, productivity, and professional standards.
Reinforce expectations for behavior, appearance, communication, and customer interactions across the region.
Partner with the Senior Service Operations Manager to deploy service initiatives, programs, and performance improvements.
Safety, Compliance & Policy Adherence
Promote and enforce a strong safety culture, ensuring compliance with all safety policies, procedures, and regulatory requirements.
Ensure adherence to company service policies, procedures, and quality standards.
Support certification, inspection, and compliance programs as required, ensuring accurate documentation and execution.
Training & Talent Development
Plan and monitor regional training programs for field service technicians in alignment with corporate standards.
Identify skill gaps and coordinate technical, safety, and customerservice training.
Mentor technicians and supervisors, supporting career development and succession planning.
Reinforce best practices and standard work through ride-alongs, coaching sessions, and performance reviews.
Productivity, Territory & Inventory Management
Optimize technician productivity through effective scheduling, territory alignment, and workload balancing.
Manage and troubeshoot regional inventory, tools, and parts to ensure availability, accuracy, and cost control.
Partner with supply chain and operations teams to minimize downtime and improve first-time fix rates.
Support fleet, asset, and equipment management to maximize operational efficiency.
Continuous Improvement & Collaboration
Identify opportunities for process improvement and participate in continuous improvement initiatives.
Share regional insights, best practices, and performance data with the Senior Service Operations Manager.
Collaborate cross-functionally with sales, technical support, quality, and operations teams to enhance service outcomes.
Qualifications & Experience
Bachelor's degree in Business, Operations, Engineering, or a related field (or equivalent experience).
5-8+ years of experience in field service operations, servicemanagement, or regional operations leadership.
Demonstrated experience leading field-based teams in a multi-location or regional environment.
Strong understanding of service metrics, safety compliance, and customer satisfaction drivers.
Experience in training, coaching, and mentoring technical teams.
The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
$47k-56k yearly est. Auto-Apply 12d ago
Customer Experience Coordinator
Marshalls of Ma
Customer service manager job in Franklin, TN
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2000 Mallory Lane
Location:
USA Marshalls Store 0594 Franklin TNThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$14-14.5 hourly 21d ago
Customer Service Manager - In Office
Elevated Financial
Customer service manager job in Auburntown, TN
With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them.
With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations.
Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division.
Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.
Responsibilities:
Connect with business owners utilizing our state-of-the-art SalesForce platform
Consult with business owners & HR directors about needed employee benefit programs
Utilize proven company systems to partner with businesses and their employees
Provide benefit enrollment services for business organizations
Achieve weekly, monthly, and yearly production and growth goals
Communicate and plan weekly activity in partnership with the leadership team
Follow established activity model for success
Requirements:
Good organization and communication skills
Professional representation of self and company
CustomerService experience preferred
Computer skills including Microsoft Office
Willingness to learn and be coached
Desire to make a positive impact in the community
Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.
$23k-31k yearly est. 8d ago
Director of Customer Success
Hubsync
Customer service manager job in Franklin, TN
Job Title: Director of Customer Success
About Us: At HubSync, we are dedicated to empowering our clients with innovative solutions that streamline their operations, enhance customer satisfaction, and drive growth. We pride ourselves on our commitment to delivering exceptional service and results.
Position Overview: We are seeking a dynamic and results-oriented Director of Customer Success to lead our customer success team. This role requires a strategic thinker with a passion for ensuring customer satisfaction and success. The ideal candidate will have experience in the technology sector and a strong understanding of the tax industry, allowing them to provide tailored support and solutions to our clients.
Key Responsibilities:
Lead and manage the Customer Success team, focusing on building strong relationships with clients and ensuring their satisfaction with HubSync's products and services.
Develop and implement customer success strategies to drive engagement, retention, and upsell opportunities.
Monitor key performance metrics and client feedback to identify areas for improvement and develop action plans accordingly.
Provide thought leadership and insights on industry trends, best practices, and emerging technologies, particularly in the tax sector.
Collaborate closely with sales, product, and marketing teams to align customer success initiatives with company goals.
Actively participate in client meetings and presentations to demonstrate value and address any concerns.
Facilitate training and onboarding for new clients to ensure they effectively utilize HubSync's solutions.
Drive customer advocacy efforts by developing case studies, testimonials, and referrals.
Qualifications:
Bachelor's degree in Business, Management, or a related field; a Master's degree is a plus.
7+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership position.
Strong knowledge of the technology landscape, with experience in the tax industry being a significant advantage.
Proven track record of developing and implementing successful customer success strategies.
Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization.
Strong analytical skills and experience with customer success metrics and KPIs.
Ability to work collaboratively in a fast-paced, dynamic environment.
Why Join Us? At HubSync, we believe in fostering a culture of innovation and excellence. As the Director of Customer Success, you will play a pivotal role in shaping our customer approach and driving tangible results. We offer competitive compensation, benefits, and opportunities for professional growth.
“We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, s exual orientation, gender identity, national origin, veteran or disability status.”
$93k-146k yearly est. Auto-Apply 50d ago
Client Manager - Commercial Insurance
Commercial Insurance Associates 4.1
Customer service manager job in Brentwood, TN
We've pioneered the restoration of relationships in commercial insurance servicing. Our model has positioned us as the leaders in our industry, ensuring our partners' enduring clientele, increased engagement, & increased profits. As an independent agency retaining over 70 contracts and 70 employees, CIA is able to search the insurance marketplace to evaluate and select the best coverage and price for our clients. Since our founding, we have committed ourselves to providing quality service, competitive pricing, access to a wide range of products, and unparalleled advocacy on our client's behalf. We feel the same about providing our employees a quality work environment, dedicating ourselves to maintaining a culture of support, collaboration, leadership, care, and respect for work/life balance.
We offer employees fully-paid insurance premiums, short-term and long-term disability insurance, 401k with company match, generous Paid Time Off, professional development opportunities, and employee morale events!
REPORTS TO: Producer
SUMMARY: Assumes all responsibilities of handling the book of business for their assigned Property & Casualty Insurance Producer.
DUTIES AND RESPONSIBILITIES:
Handle New and Renewal Property and Casualty Insurance
Builds, solidifies and expands relationships with existing clients by providing exceptional ongoing service.
Secures existing business and drives the sale of additional services and lines of coverage.
Contributes to key business outcomes such as client retention, client satisfaction, client growth.
Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
COMPETENCIES:
Analytical
- Must have the ability to collect and analyze data to effectively communicate to other parties. Collects and researches data; Uses intuition and experience to complement data.
Attendance/Punctuality
- (Good Attendance and Punctuality is a must) Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Business Acumen
- Demonstrates knowledge of markets and competition; Analyzes market and competition and adapts strategy to changing conditions.
External Working Relationships
- Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
Delegation
- Must have the ability to delegate work assignments; Gives authority to work independently.
Design
- Demonstrates attention to detail.
Managing
People
- Takes responsibility for subordinates' activities.
Problem Solving
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Continually required to sit
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
While performing the duties of this job, the noise level in the work environment is usually quiet
The employee must occasionally lift and /or move more than 10 pounds
Specific vision abilities required by this job include: Close vision
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
High school diploma required. College and/or College degree preferred.
Work-related experience of 5 years as a Client Manager in the P&C insurance industry.
Certificates, licenses and registrations required: P&C License
Certificates, licenses and registrations desired: CISR, CIC, CRM, ARM, AAI, CPCU etc.
Computer skills required: Internet Software and Microsoft Office 365 Suite (including Word, Excel, PowerPoint and Outlook).
Other skills required:
Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write effective presentations, communicate these to clients, underwriters, claims adjusters and associates.
Data input
Proper Phone etiquette
Attentive
to detail
Additional Information
All your information will be kept confidential according to EEO guidelines.
$50k-81k yearly est. 10h ago
Regional Service Operations Manager (East)
Coats 4.3
Customer service manager job in La Vergne, TN
Job Description
The Regional Service Operations Manager is responsible for leading and executing service operations within an assigned region to deliver superior service performance, customer satisfaction, and operational excellence. This role translates enterprise service strategy into daily execution by coaching field teams, deploying, training and enforcing policies and procedures, and driving consistent, high-quality service delivery. The Regional Service Operations Manager plays a critical role in fostering a culture of safety, professionalism, productivity, and continuous improvement while developing field talent and strengthening customer relationships.
Key Responsibilities:
Service Performance & Customer Satisfaction
Drive regional service level performance, ensuring achievement of KPIs, SLAs, and customer satisfaction targets.
Monitor service metrics, customer feedback, and operational dashboards to identify trends and improvement opportunities.
Support customer retention and acquisition through the facilitation of the service network in delivering a reliable service delivery and proactive customer engagement.
Field Leadership & Daily Execution
Provide hands-on leadership and daily facilitation to field service technicians and supervisors.
Coach and mentor field teams to improve performance in safety, customer engagement, productivity, and professional standards.
Reinforce expectations for behavior, appearance, communication, and customer interactions across the region.
Partner with the Senior Service Operations Manager to deploy service initiatives, programs, and performance improvements.
Safety, Compliance & Policy Adherence
Promote and enforce a strong safety culture, ensuring compliance with all safety policies, procedures, and regulatory requirements.
Ensure adherence to company service policies, procedures, and quality standards.
Support certification, inspection, and compliance programs as required, ensuring accurate documentation and execution.
Training & Talent Development
Plan and monitor regional training programs for field service technicians in alignment with corporate standards.
Identify skill gaps and coordinate technical, safety, and customerservice training.
Mentor technicians and supervisors, supporting career development and succession planning.
Reinforce best practices and standard work through ride-alongs, coaching sessions, and performance reviews.
Productivity, Territory & Inventory Management
Optimize technician productivity through effective scheduling, territory alignment, and workload balancing.
Manage and troubeshoot regional inventory, tools, and parts to ensure availability, accuracy, and cost control.
Partner with supply chain and operations teams to minimize downtime and improve first-time fix rates.
Support fleet, asset, and equipment management to maximize operational efficiency.
Continuous Improvement & Collaboration
Identify opportunities for process improvement and participate in continuous improvement initiatives.
Share regional insights, best practices, and performance data with the Senior Service Operations Manager.
Collaborate cross-functionally with sales, technical support, quality, and operations teams to enhance service outcomes.
Qualifications & Experience
Bachelor's degree in Business, Operations, Engineering, or a related field (or equivalent experience).
5-8+ years of experience in field service operations, servicemanagement, or regional operations leadership.
Demonstrated experience leading field-based teams in a multi-location or regional environment.
Strong understanding of service metrics, safety compliance, and customer satisfaction drivers.
Experience in training, coaching, and mentoring technical teams.
The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
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AXATCRGnSU
$47k-56k yearly est. 13d ago
Service Manager
Tire Discounters 3.1
Customer service manager job in Hendersonville, TN
Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.
As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.
Position Overview
As a ServiceManager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.
Key Responsibilities
* Lead and coach technicians, manage performance, and assist with hiring.
* Oversee service bay workflow and communicate wait times to sales staff.
* Ensure clear communication between the shop and customers.
* Promote safety and meet quality and service standards.
* Drive customer satisfaction and teamwork.
Requirements
* Experience in automotive service/repair (certifications preferred).
* Management experience with strong leadership skills.
* Excellent communication and multitasking abilities.
* Strong work ethic and goal-oriented mindset.
* Valid driver's license and availability to work Saturdays.
* Ability to stand for long periods, bend, and lift up to 75 lbs.
* Authorized to work in the USA (18+).
* Comfortable with occasional mechanical hazards and outdoor conditions.
Career Path
ServiceManager → General Manager → Regional Manager
Compensation
Pay: $55,000 - $85,000+ annually
ServiceManagers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.
Why Tire Discounters?
* Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
* Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
* Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
* Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
$55k-85k yearly 60d+ ago
Customer Service Manager - In Office
Elevated Financial
Customer service manager job in Mount Pleasant, TN
With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them.
With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations.
Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division.
Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.
Responsibilities:
Connect with business owners utilizing our state-of-the-art SalesForce platform
Consult with business owners & HR directors about needed employee benefit programs
Utilize proven company systems to partner with businesses and their employees
Provide benefit enrollment services for business organizations
Achieve weekly, monthly, and yearly production and growth goals
Communicate and plan weekly activity in partnership with the leadership team
Follow established activity model for success
Requirements:
Good organization and communication skills
Professional representation of self and company
CustomerService experience preferred
Computer skills including Microsoft Office
Willingness to learn and be coached
Desire to make a positive impact in the community
Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.
How much does a customer service manager earn in Murfreesboro, TN?
The average customer service manager in Murfreesboro, TN earns between $24,000 and $76,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Murfreesboro, TN