Customer service manager jobs in Nashville, TN

LHH is partnering with our client to find a Customer Service Logistics Specialist who thrives in a fast-paced environment and enjoys solving problems, coordinating shipments, and supporting customers with excellence. 📍 Nashville, TN | 💼 Temp-to-Hire | 💲 $24-$27/hour As a key member of the logistics team, you'll serve as the frontline contact for customers, drivers, and internal departments. You'll ensure timely and accurate delivery coordination, resolve service issues, and maintain strong relationships through proactive communication and attention to detail. What You'll Do Coordinate order processing, scheduling, and delivery logistics. Create and manage purchase orders to ensure timely procurement and delivery of products and supplies, maintaining accuracy and alignment with customer and operational needs. Serve as the primary point of contact for customer inquiries and service updates. Communicate with drivers and dispatch to ensure timely deliveries. Resolve service issues and escalate concerns as needed. Maintain accurate records in logistics and CRM systems. Collaborate with internal teams to ensure smooth operations and customer satisfaction. What You Bring 2+ years of customer service or logistics experience. Strong communication and problem-solving skills. Ability to multitask and stay organized in a fast-paced environment. Proficiency in Microsoft Office; experience with logistics or CRM systems a plus. Positive attitude and commitment to delivering excellent service.

About the Job: As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence. Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging. Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed. Is this you? 2+ years of restaurant/retail management experience. Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports. Ensure all employees receive proper training and resources. Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant. Lead efforts in individual and team recognition, collaboration and motivation. Identify and recruit exceptional talent, supporting the RGM in the hiring process. Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees. Adhere to corporate policies, procedures and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: Competitive pay Bonus Eligible Paid Time Off Free meal each shift Medical benefits 401k retirement plan with 4% match Career advancement and professional development Tuition reimbursement and scholarship opportunities KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!

Job Title: Head of Growth Job Type: Full-Time About Us: Our client is a leading residential real estate firm dedicated to providing exceptional service and delivering results for our clients. With a team of top-producing agents and a reputation for market expertise and unsurpassed customer service. The company is currently ranked in the top 1% of all real-estate teams in the state of Tennessee and nationally ranked as one of the top producing teams in the country. Ideal Candidate: The ideal candidate has a proven track record of scaling companies or driving substantial revenue growth. The team is seeking a dynamic company builder who has successfully led organizations through significant expansion phases. Position Summary: The Head of Growth is responsible for driving sustainable growth across the brokerage by leading identifying market expansion opportunities and optimizing the brokerage's brand positioning. This high-impact leadership role works closely with executive leadership to execute growth strategies that align with the company's vision and revenue goals and assist in structuring operational growth strategies. Key Responsibilities: Agent Recruitment & Retention Develop and execute agent recruitment strategies to attract top talent, new licensees, and high-performing teams (with support of an in-house Recruiter & Sales Manager) Oversee onboarding programs to ensure successful integration of new agents Collaborate with leadership to build value propositions that drive retention and long-term engagement Seamlessly transition agents into the onboarding program with the sales department Market Expansion Identify and evaluate new market opportunities for brokerage growth (e.g., new office locations, virtual hubs, partnerships) Research competitor activity, regional trends, and emerging opportunities Support the launch of new branches, service offerings, or team expansion Brand & Marketing Alignment Collaborate with marketing to increase brand awareness, lead generation, and digital presence in targeted markets Participate in and speak at networking events, real estate conferences, and community engagements Work with internal teams to develop recruitment campaigns and targeted messaging Growth Analytics & Strategy Set growth KPIs and report regularly on recruitment metrics, retention rates, and market performance Use data to refine growth strategies and prioritize high-impact opportunities Monitor industry trends, regulatory shifts, and competitor strategies Qualifications: 5+ years of executive leadership driving revenue growth, scalable strategy, and organizational expansion Proven track record of team growth and recruitment, business growth, or expansion planning Strong understanding of brokerage models, commission structures, and agent value propositions Excellent communication, networking, and leadership skills Highly motivated, entrepreneurial mindset with strategic thinking capabilities Experience with CRM platforms and recruitment technologies Benefits: Competitive salary + bonus structure Health, dental, and vision insurance Professional development opportunities Supportive and collaborative team culture

Hayward Holdings Inc. is the world's largest manufacturer of residential pool equipment and a growing force in the commercial market. We're looking for a strategic and experienced Senior Manager of Global Trade Compliance to lead our global compliance operations and ensure adherence to international trade regulations across our supply chain. Key Responsibilities Lead Hayward's global trade compliance program. Ensure adherence to U.S. and international trade regulations (EAR, ITAR, OFAC, CBP). Manage import/export activities, licensing, and documentation. Oversee product classification (HTS, ECCN), valuation, country of origin, and FTAs. Lead Duty Drawback program for North America. Collaborate with customs brokers, freight forwarders, and internal teams (legal, logistics, procurement, R&D, etc.). Monitor regulatory changes and lead internal audits and training. Develop compliance strategies, risk assessments, and corrective actions. Qualifications Bachelor's degree in International Trade, Business, Law, or related field. 8-10+ years in trade compliance; 3+ in a leadership role. Deep understanding of U.S. and global trade laws. Experience with ERP/compliance tools (SAP GTS, Oracle GTM, etc.). Licensed Customs Broker required. Strong leadership, communication, and cross-functional skills. Certifications like CUSECO, CES, or CITP a plus. 📍This position is in-office.

This is an in office role that is located in the Nashville Area, relocation support available. About the Company - The Connor Group General Managers are considered the "quarterbacks" of our business, and the driving force behind our success. You would be responsible for motivating your team and holding them accountable, delivering exceptional customer experience, and maintaining profitability at your property. What you get: Exceptional base compensation determined by skillset and experience Performance based bonuses - average $50k-$60k per year Outstanding 401(k) program with company match up to 9% Holidays and paid time off Day 1 Benefits Structured schedule - 45-55hrs/week, weekend availability required Ability to earn an equity ownership in the company through The Connor Group's partnership program - projected to be worth more than $2 million in 20 years. What you'll do: Manage and motivate your team while holding them highly accountable Effectively manage bill-pay, expense control, and full P&L statement Manage your maintenance team, coordinating work orders and apartment turns Own all aspects of sales management - Traffic Building, New Rentals, and Renewals Manage your sales team by selling alongside them Master operational systems and processes Deliver excellent customer service What we're looking for: Top-performers with a proven track record of results Enjoy selling and driving results through your team Have accountability conversations with your team to help them grow within the organization Hands on, shoulder-to-shoulder with your team Thrive on direct feedback, resilient and solution-oriented Assertive leader with a passion for developing others Motivated and excel in a reward and recognition culture What's Great About The Connor Group- Giving back to the Community Do work that makes a real, measurable difference in the community. Through The Connor Group Kids & Community Partners, our associates provided $139 MILLION in value to under-resourced communities last year, just by doing their jobs at a high level. Learn more and visit us at careers.connorgroup.com/property-managers

Store Manager - Vinnie Louise Reports To: Director of Operations/Owner Employment Type: Full-Time About the Role We are seeking a motivated, fashion-forward Store Manager to help lead our women's clothing boutique. This position plays a key role in ensuring exceptional customer experiences, driving sales, maintaining brand standards, and supporting day-to-day store operations. The ideal candidate is detail-oriented, confident in leadership, and passionate about style and customer service. Customer Experience & Sales Deliver and model an exceptional customer experience, ensuring every guest feels welcome and supported. Assist customers with styling, product education, and personalized recommendations. Drive sales through engagement, product knowledge, and clienteling. Handle escalated service needs professionally and promptly. Store Operations Support daily store opening and closing procedures. Ensure store cleanliness, merchandising standards, dressing room upkeep, and product presentation align with brand guidelines. Assist with inventory management including receiving, tagging, restocking, and organizing product, and suggestions inventory moves & reorders. Maintain awareness of store security procedures and loss prevention strategies. Team Leadership Support, train, and motivate sales associates to reach individual and team goals. Provide leadership in the-delegating tasks, managing floor coverage, and making decisions. Foster a positive, inclusive, and energetic team environment. Administrative & Compliance Assist in scheduling, time management oversight, and performance feedback conversations. Track key performance indicators (KPIs) and communicate results to the team. Support adherence to company policies, procedures, and operational standards. Qualifications 1-3 years of retail experience; boutique or women's fashion experience preferred but not required. Previous supervisory or team-lead experience strongly preferred. Strong communication, leadership, and conflict-resolution skills. Passionate about fashion, styling, and delivering exceptional service. Able to multitask in a fast-paced environment with strong attention to detail. Flexible availability including weekends, holidays, and peak seasons. Ability to lift up to 30 lbs and be on your feet for extended periods. Traits We Love Warm, approachable, and customer-obsessed Self-motivated and solutions-oriented Strong sense of style and trend awareness Reliable, accountable, and team-focused Thrives in a boutique environment and enjoys building customer relationships Benefits & Perks Competitive Salary + Bonuses Employee discounts Opportunities for growth within the company Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! We are primarily seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Summary of the Director, Customer Operations, RCMS Qualifacts is seeking a strategic and data-driven Director, Customer Operations, RCMS, to help scale and strengthen our Revenue Cycle Management Services. This leader will partner closely with the VP and other Directors to drive operational excellence, customer outcomes and strategies, standardize processes, define key performance metrics, and implement automation initiatives that improve efficiency and compliance. As a subject matter expert in both revenue cycle management and behavioral health EHR platforms (Credible, CareLogic, and/or InSync), the Director may also be deployed directly to assist with customer strategies, escalations, and operational optimization. Agency experience and/or behavioral health EHR experience is strongly preferred. Responsibilities for the Director, Customer Operations, RCMS Assist the VP and other Directors with day-to-day RCMS operations, ensuring service delivery excellence and optimal customer outcomes across Qualifacts RCMS delivery Deploy and oversee SMEs to support customer strategies, escalations, and retention efforts. Define, track, and report on departmental KPIs (AR days, net collection rate, denial rates, clean claim rate) Collaborate with other Directors to standardize and optimize RCM processes, ensuring scalability, efficiency, and best practice adoption Lead automation and technology initiatives (EHR workflows, RPA, clearinghouse integrations) to reduce manual effort and improve accuracy Conduct operational assessments, identify gaps, and drive stabilization and sustainability initiatives Collaborate with IT, Product, Compliance, and Customer teams to ensure RCMS operations align with EHR capabilities, regulatory standards, and customer needs Coach and develop staff to ensure consistent adoption of standardized processes and tools Assist with presenting operational insights, customer impact, and performance trends to senior and executive leadership Success Metrics of the Director, Customer Operations, RCMS Improved AR performance and collections Reduced denial and rework rates Increased adoption of automation and measurable efficiency gains Higher customer satisfaction and retention Compliance with payer, contractual, and regulatory requirements Qualifications of the Director, Customer Operations, RCMS Bachelor's degree in healthcare administration, Business, or related field (Master's preferred) 5+ years of leadership experience in healthcare operations or related experience, with a strong focus on revenue cycle management Hands-on experience with behavioral health EHR platforms (Credible, CareLogic, and/or InSync) is strongly preferred Knowledge, Skills, and Abilities of the Director, Customer Operations, RCMS Expertise across front, middle, and back-end RCM processes with proven metrics-driven results Experience with agency or behavioral health EHR systems strongly preferred Track record of driving workflow optimization, automation, and operational transformation Strong leadership, communication, and stakeholder management skills Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: Assist in recruiting and staffing activities. Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. Participate in store opening and closing activities. Ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. Operate store in store manager's absence. Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of inventory management and merchandising practices. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. Effective oral and written communication skills. Effective interpersonal skills. Effective organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment preferred for external candidates COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the Store Support Center and store employees. Fosters cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer. New hire starting wage: $17.00 $23.80 #CC#

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division + Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience + These positions will be located in the following cities: San Francisco, CA; Santa Ana, CA; Ontario, CA; Denver, CO and Nashville, TN + The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate **What you'll do** + Drives operational excellence + Creates an environment that cares for our frontline team members and celebrates the team successes + Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies + Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service + Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors + Promotes an environment of mutual respect and trust between frontline team members + Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity + Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance + Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels + Ability to work extra hours when there are operational needs + Ability to work rotating shifts including weekends, holidays, and days -off **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School diploma or GED equivalency **Preferred Qualifications- Education & Prior Job Experience** + Previous airport customer service experience + 2 years experience leading others + Knowledge of company policies and procedures and functional automation applications **Skills, Licenses & Certifications** + Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment + Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate + Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. + Strong decision making skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational conditions + Ability to prioritize and execute with a sense of urgency and preciseness + Ability to use sound business judgment to resolve issues with internal and external customers + Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. + Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Applicable valid driver's license as required by local authorities, if applicable **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships. Regional Customer Support Manager The Regional Customer Support Manager has primary responsibility for the daily operation and activities of the Parts and Service Departments of the branches within their assigned regions. This includes parts and service sales support, customer assistance, technical support and profitability and performance of the parts and service departments while maintaining a cross functional relationship with the Regional General Managers, Branch Managers, and Parts and Service Managers for your assigned regions/branches. The Customer Support Manager shall take a leadership role in the operation of the parts and service departments, their daily activities, and their personnel. Regional Customer Support Manager $85,000 & Up DOE Monday- Friday Great Benefits! Major Areas of Responsibility: o Provide primary leadership in all areas of parts and service within the assigned regions. o Provide leadership by setting the expectations and establishing standards of performance for all employees within the parts and service departments that are consistent with the Company's metrics and core values. o Guide the parts and service staff in their daily routine to ensure maximum performance and effectiveness. o Work with subordinates and seniors to develop and implement a strategic plan for parts and service consistent with the company's strategic goals. o Ensure that Bobcat performance metrics and annual business plans are achieved. o Develop and maintain close professional relationships with the Company's primary suppliers. o Guide the management of parts inventory to meet performance metrics including inventory turns, stock order ratio, parts aging, and availability. o Assist the Region, Branch and Service Managers with technical service issues and customer concerns. o Directly responsible for warranty performance and recovery for assigned branches. o Assist the Region, Branch and Service Managers to implement the technician evolution plan within the branches and service departments. o Supervise and assist in managing the daily activity of the parts and service departments to develop the most efficient processes possible. o Communicate with stakeholders and managers to ensure understanding of current parts and service issues and needs. o Work with the Region and Branch parts and service departments to achieve superior performance as measured by OEM scorecards and reviews. o Recruit, coach, train, and motivate employees of the Company in order to achieve business objectives. o Develop and maintain strong relationships with Gateway Dealer Network Management and Bobcat, Doosan, and other OEM Account Managers as well as neighboring Companies' management. o All other duties and responsibilities as assigned by the Regional General Manager, Gateway Dealer Network. Benefits: Health, Dental, Vision, Life & Disability Policies Employee Discounts 401K Plan with Company Match Flexible Spending Account Paid Holidays & Vacation Training & Advancement Opportunities Pre-Employment drug screens & proof of employment eligibility (E-Verify) are for any position offered. We are always on the lookout for people who bring fresh perspective and life experiences to our team.

Our award-winning client is seeking a Customer Service Manager to join their team! The Customer Service Manager is responsible for overseeing and managing the day-to-day operations of the Customer Service Department. This role involves planning, organizing, and directing staff to ensure efficient and effective delivery of customer service. The ideal candidate will possess strong leadership, problem-solving, and communication skills. Responsibilities: Manage and supervise a team of customer service representatives, assigning tasks, monitoring performance, and providing coaching and training. Oversee customer inquiries, complaints, and issues, ensuring prompt and satisfactory resolution. Manage customer billing, payment processing, and debt collection activities, ensuring accurate and timely processing. Continuously identify opportunities to improve customer service processes and procedures, increasing efficiency and customer satisfaction. Generate regular reports on key performance indicators, including customer satisfaction, resolution times, and financial metrics. Ensure adherence to all relevant regulations and industry standards. Contribute to the development and implementation of long-term customer service strategies and goals. Required Qualifications: Bachelor's degree in Business Administration, Finance, or a related field. 5+ years of experience in customer service, billing, and cash accounting. 2+ years of supervisory and administrative experience in a public utility setting. Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in relevant software applications, such as customer relationship management (CRM) systems. Ability to handle sensitive information with discretion. Detail-oriented and able to work under pressure.

As infrastructure critical to the region's growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA Vision , our growth and expansion plan for the airport, at BNAVision.com. Hiring Process: Apply online Interview(s) Offer Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test Onboarding Benefits: Deferred compensation plans Educational Assistance Health, Dental, Vision, Life, Disability Insurance Health Screenings Paid Holidays Annual/Bereavement/Military Leave Accepting Applications until filled. Salary Range: $36,354 - $61,977 *Final pay offer will be based on relevant skills and experience to the position. Shift: Saturday and Sunday: 6am-2:30pm; Monday, Thursday: Friday 8am-4:30pm; Tuesday and Wednesday: OFF Job Summary: The Customer Service, Landside is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. Other responsibilities include providing information about the airport, the Nashville community, and various entertainment activities available to visitors. Essential Job Duties: Counsels ground transportation operators on the proper rules of operation. Monitors and operates computerized transportation access equipment, including daily input and occasional repairs. Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority. Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy. Controls the flow and parking of commercial vehicles on the ground transportation level. Enforces airports commercial ground transportation policy. Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues. Maintains daily event log to document discrepancies. Takes administrative action against a driver/company in the absence of supervisory personnel. Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations. Maintains regular and on-time attendance. Follows all safety regulations. Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE). Performs other duties as assigned. Knowledge, Skills, Abilities and Other Characteristics: Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security. Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing. Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict. Receiving Direction: Skill in receiving and following written and oral direction. Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others. Written Comprehension: Ability to read and understand information and ideas presented in writing. Attention to Detail: Is careful about detail and thorough in completing work tasks. Disability Awareness: Attends to the special needs of customers with disabilities. Service Orientation: Actively looks for ways to help people. Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge. Qualifications: Required: H.S. Diploma or equivalent. 2 years of customer service experience. Preferred: Valid CLASS D Driver's License

Job Description Job Title: Director of Customer Success About Us: At HubSync, we are dedicated to empowering our clients with innovative solutions that streamline their operations, enhance customer satisfaction, and drive growth. We pride ourselves on our commitment to delivering exceptional service and results. Position Overview: We are seeking a dynamic and results-oriented Director of Customer Success to lead our customer success team. This role requires a strategic thinker with a passion for ensuring customer satisfaction and success. The ideal candidate will have experience in the technology sector and a strong understanding of the tax industry, allowing them to provide tailored support and solutions to our clients. Key Responsibilities: Lead and manage the Customer Success team, focusing on building strong relationships with clients and ensuring their satisfaction with HubSync's products and services. Develop and implement customer success strategies to drive engagement, retention, and upsell opportunities. Monitor key performance metrics and client feedback to identify areas for improvement and develop action plans accordingly. Provide thought leadership and insights on industry trends, best practices, and emerging technologies, particularly in the tax sector. Collaborate closely with sales, product, and marketing teams to align customer success initiatives with company goals. Actively participate in client meetings and presentations to demonstrate value and address any concerns. Facilitate training and onboarding for new clients to ensure they effectively utilize HubSync's solutions. Drive customer advocacy efforts by developing case studies, testimonials, and referrals. Qualifications: Bachelor's degree in Business, Management, or a related field; a Master's degree is a plus. 7+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership position. Strong knowledge of the technology landscape, with experience in the tax industry being a significant advantage. Proven track record of developing and implementing successful customer success strategies. Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization. Strong analytical skills and experience with customer success metrics and KPIs. Ability to work collaboratively in a fast-paced, dynamic environment. Why Join Us? At HubSync, we believe in fostering a culture of innovation and excellence. As the Director of Customer Success, you will play a pivotal role in shaping our customer approach and driving tangible results. We offer competitive compensation, benefits, and opportunities for professional growth. Powered by JazzHR HcgwuCGXN8

At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals. Your Future Role: Experience Coordinator Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator! You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you. All this can be accomplished by: Providing a warm and professional welcome to visitors and users of the lab at reception. Effectively handling phone and in person requests for assistance. A keen attention to detail to anticipate Member needs. Opening and closing the lab location so that its ready for business and meeting our brand standards. Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas. Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members. Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up. Creating a community through contributions to member events and fostering ways to engage members and the local community. Generating interest in the lab by assisting with certain local marketing activities. Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements. Updating, charging, and maintaining accurate member information in billing software. Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion. Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable) Requirements: Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. Support and interact with members, visitors and lab staff Hearing - Ability to receive detailed information through oral and telephone communication. Talking - Clearly expresses ideas by means of spoken word. Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision) Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location. Perks and Benefits: Competitive hourly rate Paid sick leave Potential bonus up to $500 per quarter 50% Paid Short-Term and Long-Term Disability 401K -through TriNet & Empower Retirement Services Employee Assistance Program (EAP) Commuter Benefits Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more Generous Paid Time Off, Sick Time and company paid holidays Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement. Employee Referral Program Essential Knowledge, Skills, and Abilities: Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills Experience in delivering a high level of hospitality and handling customer service request Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision A high attention to detail and being keen to deliver great experiences Being a self starter but being open and willing to take direction Knowledge of Microsoft Office suite, including Word, Excel and Outlook Planning, managing, and executing events or meetings High School Diploma or equivalent Minimum 1 year experience in a hospitality position Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Customer Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred #EnvoyOut Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Title: Customer Service Ambassador (CSA) - Parking Enforcement Team Company: Chandler & Campbelle Investment Group (CCD) Partnership: LAZ Parking - Supporting Metro Nashville Parking Enforcement Employment Type: Non-exempt (Hourly) Position Overview: Chandler & Campbelle Investment Group, in partnership with LAZ Parking, seeks a dedicated and friendly Customer Service Ambassador (CSA) to support the Parking Enforcement Team in Metro Nashville. The CSA plays an essential role in delivering exceptional customer service and ensuring a positive experience for customers utilizing Nashville's on-street parking system. Key Responsibilities: Greet customers in a professional and welcoming manner, assisting with questions, concerns, and parking-related issues. Establish and maintain positive relationships with customers to ensure a smooth and pleasant parking experience. Operate computer systems effectively to manage customer inquiries, process requests, and track resolutions. Provide guidance and assistance to customers for obtaining and purchasing parking permits. Demonstrate a thorough understanding of Metro Nashville's parking regulations and permit systems, providing accurate and timely information. Professionally manage customer requests and promptly respond to emails and other communications. Provide constructive feedback to management to continually enhance parking operations and online permit systems. Manage electronic filing systems, fulfill parking permits, and oversee related mailings. Conduct customer follow-ups to gather and analyze feedback aimed at improving service quality. Maintain precise and organized records of customer interactions and transactions. Qualifications & Requirements: Education & Experience: High School Diploma or GED required; college degree preferred. Prior customer service experience required; previous call center experience advantageous. Skills & Abilities: Strong verbal and written communication skills, prioritizing customer satisfaction. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Fluent in English (bilingual candidates preferred). Detail-oriented with a strong ability to accept and implement constructive feedback. Capable of working with a sense of urgency and efficiency. Outstanding interpersonal skills, teamwork-oriented, fostering a positive and cooperative work environment. Additional Information: Position is non-exempt under the Fair Labor Standards Act (FLSA). Chandler & Campbelle Investment Group is committed to diversity, inclusion, and is an equal opportunity employer. We participate in the E-Verify program to confirm employment eligibility. If you are passionate about providing excellent customer service and have strong communication skills, we encourage you to apply today and become part of our team supporting Metro Nashville Parking Enforcement!

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Job Description Call Center Manager American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals. Location : 880 Conference Drive Goodlettsville, Tennessee What You'll Be Doing Leading and motivating a team of remote call center agents Managing schedules, call flow, and workload so everything runs smoothly Tracking key numbers like talk time, appointment set rates, and demos Interviewing and bringing on new agents Working with our trainer to provide ongoing agent coaching Managing scripts- creating new ones as needed, ensuring the agents are using them effectively Keeping our call center software (Five9, LP, Neustar) updated and running efficiently Sharing performance updates and insights with sales managers and leadership What We're Looking For Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals A leader who can motivate, coach, and hold people accountable Strong communication and problem-solving skills Confident using call center technology and digging into performance reports Highly organized and able to juggle multiple priorities Potential Earnings & Benefits Base Salary + Lucrative Bonus Opportunity Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance 401(K) Paid Time Off Paid Holidays Why You'll Love It Here For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a Top Workplace Winner year after year, we're proud to offer a family-like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future. If you're a hands-on leader who enjoys building strong teams and delivering great results, we'd love to talk with you.