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Customer service manager jobs in New Hampshire - 622 jobs

  • Customer Service Manager

    Robert Half 4.5company rating

    Customer service manager job in Walpole, NH

    Our client is seeking a Customer Care Manager to oversee the Customer Care Team, ensuring outstanding customer service across e-commerce channels and retail locations. This leader will actively support issue resolution, develop business opportunities in wholesale and corporate gifting, and drive ongoing customer loyalty. The role is based in Walpole, NH. Key Responsibilities: Lead and manage the Customer Care Team at the Walpole location Handle multi-line phone systems, process orders, and address customer inquiries Collaborate closely with retail teams to deliver exceptional customer service; assist with staff training Design and deliver initial and annual refresher training for Customer Care Representatives Proactively research and develop new account opportunities Partner with E-Commerce management on new business initiatives Conduct sales outreach: develop leads through cold calling, networking, and onsite customer visits Build and maintain long-term customer relationships using creative follow-up communications to promote repeat business Promote and sell company products with deep knowledge and enthusiasm Respond to customer requests, quotations, and complaints promptly and professionally Provide thorough follow-up to uncover and secure future business opportunities Maintain accurate client accounts and data records Utilize ERP systems and business tools to implement process improvements and best practices Skills & Qualifications: Excellent written and verbal communication skills, as well as effective time management Comfortable thriving in high-pressure environments, especially during peak seasons Strong technical and organizational abilities Experience tracking and managing customer interactions and sales activities Motivated, results-driven, and enthusiastic team player Reporting and analytical capabilities Proficient in MS Office Suite; NetSuite experience is highly desirable Flexible to adjust working hours as needed to meet customer demands Prior order processing experience preferred
    $50k-84k yearly est. 3d ago
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  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Concord, NH

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616
    $89.3k-150.3k yearly 2d ago
  • FT Customer Service Manager Trainee (H)

    Hannaford Bros Co 4.7company rating

    Customer service manager job in Dover, NH

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. PRIMARY PURPOSE Manage retail operations for the assigned department making decisions impacting store associates, merchandise quality and presentation and the level of service offered to our customers. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy through store huddles, role modeling our cultural behaviors and consistent use of all available tools to help manage for performance. Ensure that store conditions involving store appearance, security, safety and food safety are consistently maintained at the highest level. Accountable for proper control of company assets. DUTIES AND RESPONSIBILITIES * Foster a positive and inclusive environment to retain associates and customers. * Ensure that all quality standards are met. * Manage department operations in accordance with established department standard practices. * Ensure the maintenance of the department's appearance and presentation. * Hire, train and develop associates to meet the department needs. * Attain departmental financial objectives. * Supervise performance of all duties and responsibilities of all assigned department associates. * Role model outstanding friendly customer service. * Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department. * Ensure the maintenance of accurate records of production, shrink, sales and inventory. * Must be able to meet physical requirements of the position, with or without reasonable accommodations. * Provide recognition of accomplishments and offer constructive counseling when necessary. * Treat all co-workers with fairness, dignity, and respect. * Ensure department associates are properly trained by certified trainers. * Ensure all company policies and procedures are followed as outlined. * Develop product knowledge in all areas of the assigned department. * Use RF (Radio Frequency) unit as needed. * Retrieve and organize assigned departments product loads. * Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues. * Conduct performance appraisals on all department associates according to company standards. * Maintain effective work schedules to meet production and customer service standards as well as associate's personal needs. * Understand and use company tools such as: MPP, financial reports, scheduling, ordering and business information systems. * Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories. * Maintain solid communication in the department and throughout the organization. * Observe and ensure compliance with company sanitation, safety and food safety standards. * Understand the causes and means for resolving and limiting shrink. * Have total understanding of the department's standard practice manual and Program Manuals for each assigned departments program. * Perform all other duties as assigned. * Strong understanding of store operations and total store merchandising techniques. * Excellent interpersonal, customer service and communication skills. * Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. * Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances. * Desire and ability to lead and manage associates throughout multiple departments. * Department Manager or equivalent experience required. * College degree or equivalent preferred. * Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager "or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation. Physical Requirements * Ability to use computers and other communication systems required to perform job functions. * Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly. * Meet established volume and fixed activity standards. PREFERRED REQUIREMENTS * Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness and control of other expenses. * Ensure all company policies and procedures are followed as outlined. * Foster a sales-driven, consumer focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness. * Treat all associates with fairness, dignity and respect. Provide recognition of accomplishments and offer constructive counseling, when necessary. * Ensure the maintenance of the store's appearance and presentation and ensure quality conditions of all products. * Manage performance of duties and responsibilities of all assigned department associates. * Make hiring, training and performance management recommendations for assigned department associates. * Support the development needs of assigned departments associates. * Use good judgment in the delegation, assignment and follow-up required for the efficient performance of the store. * Observe and ensure compliance with company security, safety and food safety standards. * Maintain techniques and layouts of merchandise consistent with the corporate merchandising philosophy. * Complete understanding of the causes and means for resolving inventory shrink issues in the assigned departments. * Understand the use of company tools such as: MPP, financial reports, scheduling, ordering and business information systems. * Have a solid understanding of standard practices for all departments. * Maintain solid communications with the management team, all associates in the store and throughout the organization. * Treat all store information as strictly confidential. * Perform all other duties and projects as assigned. * Must be able to meet physical requirements of the position, with or without reasonable accommodations. Salary range is between $ 18.95 - $27.25 Hrly Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
    $19-27.3 hourly 60d+ ago
  • General Manager

    Risus Talent Partners

    Customer service manager job in Litchfield, NH

    General Manager - Optimum Building Systems Optimum Building Systems is a leading specialty contractor specializing in drywall, acoustical ceilings (ACT), and exterior siding systems primarily operating in northern New England. As a trusted trade partner across commercial, institutional, and multifamily projects for more than 35 years, we've built our success on craftsmanship, reliability, and excellent outcomes for our clients. Now a part of Wall Works Holdings, a growing platform of region-leading specialty contractors, we're preparing for our next chapter of scalable growth by investing in quality data, efficient processes, and strong preconstruction capabilities to drive sustainable growth. Position Summary The General Manager (GM) will serve as the senior leader for Optimum Building Systems. This role will be responsible for the overall performance, leadership, and growth of the business - including full P&L ownership and oversight of all major functional areas: preconstruction, project delivery, safety, and finance. The GM will play a critical role in balancing two equally important priorities: preserving the legacy and culture that have made Optimum successful, including its deep relationships, craftsmanship, and teamwork-centric culture; and preparing the business for scale, through process improvement, talent development, and disciplined commercial management as part of the Wall Works Holdings platform. This role is ideal for a proven operational leader who can inspire teams, drive performance, and lead with integrity - combining entrepreneurial energy with disciplined business management. Key Responsibilities Strategic & Financial Leadership Own and manage the full P&L for Optimum Building Systems, ensuring profitability, cash flow, and long-term value creation. Partner with the Wall Works CEO and platform leadership to set strategic direction, annual goals, and performance metrics. Lead the development and execution of annual budgets, forecasts, and operating plans. Monitor financial performance, job cost trends, and margin discipline; identify and act on variances and improvement opportunities. Champion data-driven decision-making, implementing dashboards and metrics to drive accountability. Commercial and Operational Excellence Champion safety as a core value, ensuring all policies and practices support a culture of care and accountability. Oversee all major operational functions - including preconstruction, project management, field operations, safety, and finance. Drive continuous improvement in processes, systems, and tools, ensuring scalability, consistency, and alignment with Wall Works' operating standards. Ensure projects are delivered safely, profitably, and to a high standard of quality, maintaining the company's reputation for reliability and craftsmanship. Partner closely with the Director of Preconstruction to align estimating, sales, and production pipelines with operational capacity. Build on Optimum's excellent reputation by cultivating - in some cases, personally - new GC relationships. Drive the acquisition and integration of strategic “tuck-in” acquisitions Lead and develop a team of department heads and emerging leaders; promote a culture of trust, empowerment, and accountability. Attract, retain, and mentor high-performing talent across all levels of the organization. Collaborate with founders during transition to ensure knowledge continuity and cultural alignment. Invest in people development - training, career progression, and cross-functional collaboration. Serve as a visible, approachable leader who models humility, integrity, and professionalism. Cultural Stewardship & Transformation Honor and preserve the values and relationships that have defined Optimum's success for over 35 years. Champion cultural continuity while modernizing systems and processes for scalability. Build bridges between legacy practices and new initiatives, communicating change in a respectful, transparent way. Engage employees at all levels in the company's evolution - ensuring they see themselves as contributors to the next chapter of growth. Partnership & Growth Work collaboratively with Wall Works Holdings' leadership team to share best practices, align on systems, and participate in platform-wide initiatives. Support business development efforts by strengthening relationships with key general contractors, owners, and suppliers. Evaluate opportunities for growth - including new services, geographies, and strategic partnerships. Represent Optimum externally with professionalism, credibility, and enthusiasm for its craft and people. Qualifications 15+ years of progressive leadership experience within construction, specialty contracting, or related trades. Proven success in P&L ownership, strategic planning, and operational leadership. Strong understanding of commercial construction operations, including estimating, field management, and financial controls. Demonstrated experience in leading teams through growth or transformation - balancing cultural preservation with operational improvement. Exceptional communication and interpersonal skills; capable of earning trust with both craft professionals and executive peers. Skilled in financial management, forecasting, and data-driven performance measurement. Deep respect for craftsmanship, customer relationships, and the values of a tightly-knit, family-founded organization Personal Attributes Empathetic leader - honors legacy while guiding change with respect and inclusion. Operationally disciplined - thrives on structure, accountability, and continuous improvement. Strategic thinker - sees the big picture and connects it to daily execution. Relationship builder - earns trust internally and externally through integrity and follow-through. Culture carrier - balances performance with heart; respects people and process equally.
    $46k-88k yearly est. 4d ago
  • General Manager

    KBW Financial Staffing & Recruiting

    Customer service manager job in Concord, NH

    General Manager - Construction & Infrastructure Services A long-established construction and infrastructure services organization is seeking a hands-on General Manager to oversee all day-to-day operations, drive performance, and lead the business through its next phase of growth. This role requires a leader who thrives in a fast-paced, field-and-office environment and can own responsibility for safety, operations, financial results, and people leadership. Key Responsibilities • Lead as an engaged, visible operational head focused on safety, accountability, and high standards • Oversee revenue, margins, budgeting, and overall financial performance • Direct estimating, bidding, scheduling, project execution, and customer delivery • Build and develop a strong, collaborative management team • Implement and refine processes across estimating, sales, project management, record keeping, reporting, and billing • Manage bid preparation, pricing structures, regulatory specs, project documentation, and digital systems • Review project status, timelines, and costs regularly to improve efficiency and outcomes • Coordinate contract-related activities including bonding, compliance, certifications, change order tracking, and dispute resolution • Maintain consistent communication with public-sector project administrators to support timely approvals and payments • Ensure accurate billing, final quantities, and project close-out reviews • Maintain compliance with annual certifications and regulatory requirements • Report performance updates to ownership in a clear and concise manner • Partner with leadership to shape long- and short-term business strategies • Build strong relationships across customers, field teams, and industry partners • Champion technology adoption to enhance productivity and competitiveness Qualifications • 10+ years of successful leadership in construction or similar operational environments • Prior experience running a business unit with full P&L responsibility • Proven ability to build and guide high-performing teams • Knowledge of roadway, infrastructure, or heavy-civil work preferred • Strong communication skills with customers, internal teams, and external partners • Familiarity with OSHA, EPA standards, DOT specifications, and industry guidelines is beneficial
    $45k-87k yearly est. 2d ago
  • Customer Support Manager

    IAPP 3.9company rating

    Customer service manager job in Portsmouth, NH

    The Customer Support Manager is responsible for managing the front-line support team as well as providing a productive and motivating working environment, addressing any issues/disputes from customers or clients with the goal of increasing customer satisfaction, loyalty, retention and to meet their expectations. Essential Duties and Responsibilities Manage the day-to-day functions of frontline support team Implement effective customer service procedures, policies, and standards to enhance customer satisfaction Delivering performance evaluations and following the disciplinary process according to company policy Responsible for interviewing and hiring of new support staff Informing the team of all new information related to products, procedures, and trends Assessing support statistics and preparing detailed reports on the findings Respond to escalated customer support issues Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience Bachelor's degree (B.A./B.S.) from four-year college or university; and five years of experience related to association management and/or database management preferred; or equivalent combination of education and experience Proficient in MS Office applications Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.
    $82k-104k yearly est. 60d+ ago
  • Customer Experience Manager - Victoria's Secret - The Mall at Rockingham Park - Salem, NH

    Victoria's Secret 4.1company rating

    Customer service manager job in Salem, NH

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $23.00 Maximum Salary: $31.40 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $23-31.4 hourly 29d ago
  • Enterprise Customer Account Manager

    UKG 4.6company rating

    Customer service manager job in Concord, NH

    **Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $54k-83k yearly est. 39d ago
  • Personal Lines Client Manager

    World Insurance Associates 4.0company rating

    Customer service manager job in Exeter, NH

    Foy Insurance has a long history of meeting the risk management needs of communities throughout New Hampshire, Maine, and Massachusetts dating back to 1893. We are now proud to now be a part of the World Insurance Associates family which provides unparalleled access to even more products and services to assist our customers' insurance needs. Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 215 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Position Summary This position supports the Account Executive with responsibilities related to client management and retention Essential Duties and Responsibilities Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication Handling renewals, service requests, claims, billing and new policies Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures Review all applications, policies, endorsements and audits for accuracy Complete loss/claim analysis and summaries Coordinate expiration list with department manager to obtain renewal business information Qualifications Bachelor's degree or equivalent work experience, preferred 3-7 years minimum Personal Lines Account Management experience required Property & Casualty License required Valid driver's license and insurance, required Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point) Applied/Epic or similar agency management software experience, preferred. Able to work independently and enjoy a high degree of interaction with team members. Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines. Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance. The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information. Ability to maintain a professional demeanor and positive attitude Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES: World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department. #LI-KS1
    $74k-100k yearly est. Auto-Apply 60d+ ago
  • Customer Service Supervisor

    Reliable Respiratory 3.9company rating

    Customer service manager job in Merrimack, NH

    Equal Opportunity Employer/Disability/Veterans Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. The Customer Service Supervisor is responsible for supporting the Customer Service team and assisting the department in maintaining maximum efficiency while providing patients the highest quality level of service. Duties and Responsibilities Assist in holding the Customer Service team accountable for productivity and accuracy goals Assist in setting, monitoring, and reporting key performance indicators regularly Assist in evaluating Customer Service team's performance, writing reviews, and delivering disciplinary action as needed Assist in creating strategies and procedures to meet department and company goals, covering Customer Service team's responsibilities as needed to reach goals Assist in developing, maintaining, and ensuring adherence to standard operating procedures for the Customer Service team, communicating updates and changes as necessary Coordinate and collaborate with other department managers to communicate company policy changes/updates as needed Coach, lead and train individuals on the Customer Service team toward meeting individual and departmental goals, performing additional training as needed Coordinate ongoing training for third party representatives as needed Handle escalations regarding customer service and department specific issues Propose operational changes as needed Lead individual and team meetings as needed Assist in managing workload distribution relevant to specific department needs Display exemplary customer service in all interactions Other tasks and duties as required Basic Qualifications 18 years of age or older Must be eligible to work in the United States and not require work authorization from us now or in the future High School diploma or equivalent required; college preferred At least 1 year of customer service experience Required Skills Effective and professional verbal and written communication abilities Professional computer experience (especially Microsoft Office Suite) Ability to work independently to investigate and make decisions Ability to prioritize and complete work amidst interruptions in a busy work area Ability to comply with guidelines both internal and industry-imposed Ability to reconcile multiple shifting logistical factors for each appointment Strong attention to detail Great customer service skills Bilingual in English and Spanish preferred Competencies Computer Skills Interpersonal Skills Product Expertise Communication skills Results Driven Conflict Management Customer Service Organizational skills Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time This role routinely uses standard office equipment such as computers, phones, and printers/scanners The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment The noise level in the work environment is usually moderate to loud Direct Reports - Assigned Customer Service team members Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
    $27k-41k yearly est. Auto-Apply 11d ago
  • Associate Service Manager

    15 Ms Investment Mgmt

    Customer service manager job in Manchester, NH

    The Associate Service Manager will partner with the Service Manager to help perform operational support and oversight on behalf of the Market as well as general management support functions and special projects. Operational support functions include, but are not limited to, money movement, trade support, operational approvals, and audit prep. The Associate Service Manager must have the ability to resolve problems using all available resources and escalate matters as necessary. DUTIES and RESPONSIBILITIES: LEADERSHIP: Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures Identify Firm services and solutions that support clients' needs including secure, digital offerings like Morgan Stanley Online, Digital Vault and Morgan Stanley Mobile including remote deposit capture features Facilitate training as the Learning Partner for new hire Service Associates Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls Promote a branch culture that is consistent with the Firm's core values, including championing diversity and inclusion Organize and lead meetings with Service Associate Team (SA) to advise of upcoming enhancements, policy changes, and/or holding trainings on Morgan Stanley systems, procedures, enhancements. Ongoing training of the Service Associates (SA) by responding to daily inquiries regarding systems, procedures and policies, performing on the spot coaching sessions when issues arise and/or items come up for review that were incorrectly processed, and holding one on one sessions as needed OPERATIONAL SUPPORT AND OVERSIGHT: Oversee service transaction approvals and processes (e.g., trade error supervision, money movement, document handling, cashiering, trading and account maintenance) and ensuring reporting, logs and files are maintained and actioned appropriately Oversee document handling by conducting quality assurance reviews on execution within operations area as well as the entire branch Lead select operational remediation's within the team and ensure corrective action is taken before deadlines Facilitate resolution of client inquiries/requests In collaboration with Service Manager (SM) ensure compliance with Firm policies and procedures by overseeing the execution of regular self-audit testing. Proactive with managing Audit Readiness Program in partnership with MBSO, ME, BSOs and SAs to ensure all operational responsibilities are processed consistently across the Market and accordingly to MS policies and procedures. Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies Assist with processing of trade adjustments and responding to operational alerts Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner Remedy and/or escalate service breaks to management team OTHER: Assist with special projects (e.g., recruit onboarding support, digital engagement initiatives) Serve as a resource to Sales, Service, Risk and Home Office partners on behalf of Service Managers EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) At least 2 years of industry experience required (5 years industry experience recommended) Demonstrated strong performance in current role for the prior 2 years, if applicable Knowledge/Skills Supervisory situational decision-making skills mandatory Effective written and verbal communication skills Strong attention to detail Ability to prioritize and resolve complex needs and escalate as necessary Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies Evidence of strong leadership and talent development capabilities Exceptional organizational and time management skills Exceptional conflict resolution skills Ability to manage relationships, motivate and lead groups of people at various levels throughout the Market Knowledge of Firm's Risk & Compliance policies Ability to think strategically Reports to: Service Manager (SM) WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $68,000 - $120,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $68k-120k yearly Auto-Apply 15d ago
  • PT Customer Service Leader

    Ahold Delhaize

    Customer service manager job in Keene, NH

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. PT Customer Service Leader Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
    $27k-34k yearly est. 60d+ ago
  • Customer Care

    Global Channel Management

    Customer service manager job in Concord, NH

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Medicare/Medicaid Experience PREFERRED but not mandatory Previous call center experience required Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. This person will be dealing with providers that are in the medical space. Communicates appropriate options for resolution in a timely manner. Additional Information $14/hr 3 months
    $14 hourly 6h ago
  • Supervisor, Inpatient Behavioral Health Masters Level Clinician - Inpatient Psych Services

    Dartmouth Health

    Customer service manager job in Keene, NH

    Provide direct supervision and support to the team of Masters-level clinicians which would be inclusive of social workers, therapists, and counselors. Offer regular case consultation and clinical guidance to ensure that interventions are evidence-based and appropriate for the patient care needs. Ensure the team maintains compliance with all clinical, regulatory, and ethical standards of practice. Conduct individual or group supervision sessions to foster professional development and support ongoing competency. Participate as appropriate in multidisciplinary rounds to develop and review treatment plans, ensuring that they provide patient-centered care and align with best practice. Oversee and provide feedback on the team members assessments, evaluations, and treatment interventions for patients seen by the behavioral health team. Master's Degree in Social Work, Psychology, Counseling, or related behavioral health fields. 5 Years' Experience. Supervisory skills preferred. Current, valid, and unrestricted licensure. * Area of Interest:Allied Health; * Pay Range:$32.12 - $48.18; * Work Status:Days with some flexibility; * Employment Type:Full-time 40 hours/week; * Job ID:15549 Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
    $32.1-48.2 hourly 60d+ ago
  • Service Manager

    Milton Cat 4.4company rating

    Customer service manager job in Chichester, NH

    Milton Rents is a leading provider of construction equipment and rental services, committed to delivering top-tier service and operational excellence. As a Service Manager, you will be responsible for overseeing all aspects of service operations, including fleet maintenance, repair, inventory control, shipping/receiving, and team leadership. This role ensures that all equipment is maintained to the highest standards of safety and performance while managing costs and driving continuous improvement. Pay Rate: $75,000-$85,000, based on experience. Benefits: * Competitive salary. * Comprehensive health, dental, and vision insurance. * Retirement savings plan with company match. * Paid time off and holidays. * Ongoing training and professional development opportunities. * Supportive and collaborative work environment. Responsibilities What You'll Do: * Direct and manage daily service operations, including inventory, maintenance, repairs, and inspections. * Motivate, coach and train technicians to surpass quality repair and maintenance standards. * Communicate effectively with customers and internal teams regarding service requests. * Lead, plan, measure and continuous improvement of all service and maintenance performance metrics. * Promote a culture of safety and discipline through leadership, accountability and communication. What We're Looking For: * Detail-Oriented: Strong organizational skills and attention to detail. * Communication Skills: Excellent written and verbal communication abilities. * Customer Service: Outstanding interpersonal skills and a customer-first attitude. * Tech-Savvy: Proficiency with Microsoft Office and a willingness to embrace new technology (cell phones, iPads, CRM, etc.). * Eager to Learn: A hunger for knowledge and the ability to apply new skills. Qualifications * High School diploma or GED, trade school certificate or equivalent experience preferred. * Experience as a Service Manager or a similar role is preferred. * Strong mechanical aptitude. Excellent troubleshooting, analytical and resolution skills. * Valid driver's license. Physical Requirements: * Ability to lift up to 75 lbs. * Sit/stand for long periods with frequent bending. * Work indoors and outdoors in various weather conditions. Milton Rents offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton Rents can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Resumes that are mailed, emailed or hand-delivered to Milton Rents or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process. Milton Rents is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
    $75k-85k yearly Auto-Apply 33d ago
  • Player Services Supervisor

    Revo Casino and Social House

    Customer service manager job in Manchester, NH

    Job Description Welcome to Revo Casino and Social House! At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career. We emphasize individuality and encourage our team members to be themselves. We're not stuffy or corporate-we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel. Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact. Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you'll be part of a team that truly makes a difference. Position Summary: Responsible for direct supervision of the player services team members in accordance with company Internal Control Policies and Procedures, state and federal regulations, Bank Securities Act, and the company's Responsible Gaming Plan. Also serves as guest contact and key data entry personnel for Players Card database information. Ensures accuracy on all cash and credit transactions and end of business day. Essential Responsibilities: Provides next-level guest service to internal and external guests. Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives. Responsible for creating and fostering an environment of support and motivation for Team Members. Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas. Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations. Reviews activities in all reporting areas in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability. Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management. May act as a Player Services Manager in the absence of a full time Player Services Manager. Assists in management of regulatory and internal control procedure audits. Researches and documents any findings. Follows-up on corrective action and recommends policy as well as procedural changes to mitigate future deficiencies. Understands department objectives, standards, guidelines and budget to achieve effective supervision of department; adjusts daily schedule according to business levels. Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail. Evaluates and prepares daily cash deposit and electronic check deposits. Verifying daily deposits from the count room. Monitoring the currency levels for the TRU machines on a daily basis to make sure we have adequate levels of currency to dispense. Handling & maintaining Keno and scratch ticket machine on site where applicable. Ensures procedures and proper controls are strictly enforced to protect assets. Monitors and evaluates overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered. Reviews compliance with relevant gaming regulations to ensure that the department is operating within these parameters, as well as company policies and procedures. Works with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner. Monitors and evaluates the activities of Player Services Representatives to ensure achievement of financial, policy and regulatory objectives. Responsible for creating and fostering an environment of support and motivation for Team Members. Increases value of the brand of the company within all programs and execution of those programs. Identifies and gathers information on valuable guests through observation, analysis, personal contact and service. Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements. Accurately and efficiently performs data entry tasks associated with Players Club memberships. Records and reports database information to management; may assist in updating database files. Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events. Displays superior people skills and project mature presence and confidence. Conducts informal surveys and queries. Becomes an expert of the player tracking system software. Responsible for communication within department ensuring information is shared with team members. Maintains contact with Security and Surveillance Agents and the bank to locate variances and ensure proper handling of monies. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor. Monitors the day-to-day activities of the department(s) as subject to established company policies. May act as a Main Banker or Cashier/Teller as needed. Keeps position supervisor informed of relevant activities. Ensures compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations. Issues employee discipline and counseling. Report any monetary or procedural discrepancy to the Manager in a timely manner. Other duties as assigned. Position Qualifications: High school diploma or GED, and one to two years related experience and/or training or equivalent combination of education and experience in high volume cash operations. Proficient in using the Ten Key Adding Machine. Must have a professional demeanor and be able to communicate well with the public. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform job duties. Proficiency in Excel and word required. Must be able to formulate and communicate ideas and to make independent decisions. Physical Requirements: Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
    $40k-66k yearly est. 7d ago
  • Player Services Supervisor

    New Hampshire Group LLC 3.8company rating

    Customer service manager job in Manchester, NH

    Welcome to Revo Casino and Social House! At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career. We emphasize individuality and encourage our team members to be themselves. We're not stuffy or corporate-we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel. Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact. Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you'll be part of a team that truly makes a difference. Position Summary: Responsible for direct supervision of the player services team members in accordance with company Internal Control Policies and Procedures, state and federal regulations, Bank Securities Act, and the company's Responsible Gaming Plan. Also serves as guest contact and key data entry personnel for Players Card database information. Ensures accuracy on all cash and credit transactions and end of business day. Essential Responsibilities: Provides next-level guest service to internal and external guests. Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives. Responsible for creating and fostering an environment of support and motivation for Team Members. Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas. Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations. Reviews activities in all reporting areas in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability. Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management. May act as a Player Services Manager in the absence of a full time Player Services Manager. Assists in management of regulatory and internal control procedure audits. Researches and documents any findings. Follows-up on corrective action and recommends policy as well as procedural changes to mitigate future deficiencies. Understands department objectives, standards, guidelines and budget to achieve effective supervision of department; adjusts daily schedule according to business levels. Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail. Evaluates and prepares daily cash deposit and electronic check deposits. Verifying daily deposits from the count room. Monitoring the currency levels for the TRU machines on a daily basis to make sure we have adequate levels of currency to dispense. Handling & maintaining Keno and scratch ticket machine on site where applicable. Ensures procedures and proper controls are strictly enforced to protect assets. Monitors and evaluates overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered. Reviews compliance with relevant gaming regulations to ensure that the department is operating within these parameters, as well as company policies and procedures. Works with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner. Monitors and evaluates the activities of Player Services Representatives to ensure achievement of financial, policy and regulatory objectives. Responsible for creating and fostering an environment of support and motivation for Team Members. Increases value of the brand of the company within all programs and execution of those programs. Identifies and gathers information on valuable guests through observation, analysis, personal contact and service. Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements. Accurately and efficiently performs data entry tasks associated with Players Club memberships. Records and reports database information to management; may assist in updating database files. Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events. Displays superior people skills and project mature presence and confidence. Conducts informal surveys and queries. Becomes an expert of the player tracking system software. Responsible for communication within department ensuring information is shared with team members. Maintains contact with Security and Surveillance Agents and the bank to locate variances and ensure proper handling of monies. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor. Monitors the day-to-day activities of the department(s) as subject to established company policies. May act as a Main Banker or Cashier/Teller as needed. Keeps position supervisor informed of relevant activities. Ensures compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations. Issues employee discipline and counseling. Report any monetary or procedural discrepancy to the Manager in a timely manner. Other duties as assigned. Position Qualifications: High school diploma or GED, and one to two years related experience and/or training or equivalent combination of education and experience in high volume cash operations. Proficient in using the Ten Key Adding Machine. Must have a professional demeanor and be able to communicate well with the public. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform job duties. Proficiency in Excel and word required. Must be able to formulate and communicate ideas and to make independent decisions. Physical Requirements: Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
    $35k-52k yearly est. Auto-Apply 5d ago
  • Supervisor Perioperative Services

    City of Hitchcock 4.0company rating

    Customer service manager job in Lebanon, NH

    Evening shift. 3pm -11pm with the flexibility to rotate onto the night shift. The DH benefit's package starts on the first day of employment. Oversees and ensures the effective day-to-day operations of assigned areas. Troubleshoots material flow issues and ensures adequate rotation of all supplies while concurrently disposing expired or recalled products. Responsibilities Makes staffing and workload adjustments to meet the needs of our patients and customers. Partners with the department manager to establish and maintain departmental policies and standard operating procedures to ensure reliable and consistent performance. Monitors compliance and effectiveness on a regular basis. Communicates regularly with the department manager and other supervisors regarding safety concerns, customer and employee complaints, personnel issues, process changes and other relevant issues. Partners with the department manager to develop key operating objectives and work to deploy action plans throughout the department to achieve these objectives. Partners with fellow supervisors to ensure cooperation, consistency, and teamwork. Works with the Recruiting Department to identify and select new hires and completes new employee reviews in a timely way. Manages payroll processing and keep records in accordance with policy. Participates in continuing education programs and benchmarking activities. At the direction of intra-departmental and inter-departmental customers, determines key patient and customer requirements, needs, and expectations. Supports staff engagement with 2-way communications and information flow. Creates an engaged workforce by conducting individual goal setting, providing ‘in-service' training, and enlisting staff in continuous improvement initiatives. Monitors staff behaviors and processes as they relate to safe work practices and provides the coaching required to maintain a culture of safety. Schedules all safety and regulatory agency training for staff and maintain appropriate records. Provides all assigned personnel with regular performance feedback and ensures that all annual performance evaluations are written and provide clear feedback for performance improvement. Maintains performance management, corrective action and disciplinary records in support of policy. Develops and monitors key performance measures or indicators for tracking operational performance and for monitoring progress on action plans. Formally reports progress and trend information to the department manager on a regular basis. Initiates cost saving opportunities. Designs all work systems and processes to deliver value to patients and customers. In conjunction with the department manager and other shift supervisors, performs capability, demand, and process reviews to drive productivity and reduce non-value-added work. Supervises the flow of materials and supplies entering and leaving the storeroom within assigned areas. Maintains knowledge in all aspects of the electronic inventory systems. Works with the Controller to troubleshoot material flow issues and ensures adequate rotation of all supplies while simultaneously dispensing expired or recalled products. Initiates cost savings opportunities for products ordered outside which could be obtained through the Storeroom. Performs other duties as required or assigned. Qualifications Associate's degree with 3 years of supervisory level experience or the equivalent in education and experience required. Excellent verbal/written communication skills and organizational skills required. High level of computer proficiency desired. Required Licensure/Certifications None We can recommend jobs specifically for you! Click here to get started.
    $44k-68k yearly est. Auto-Apply 42d ago
  • Branch Services Supervisor

    The Merrimack 4.1company rating

    Customer service manager job in Henniker, NH

    Job Description The Merrimack has an opportunity for a Branch Services Supervisor at our Henniker, NH branch. The successful applicant will be self-sufficient and have the ability to shift gears efficiently in a changing branch environment while providing high energy and a positive demeanor. Must have a strong desire to provide leadership and excellent customer service. We offer a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), pension plan, paid time off, tuition reimbursement, professional development and the opportunity to work with a great team! Salary negotiable based on level of experience Branch Services Supervisor: $26.00 - $30.00 PRIMARY RESPONSIBILITIES: Responsible for the overall day to day operations of a full service branch Provides supervision, coaching, mentoring and leadership including professional development of staff Opens and closes the branch on a rotating basis Creates and sustains growth through the utilization of business development JOB REQUIREMENTS: 2-5 years of retail banking experience 2-5 years of supervisory experience Teller or BSR certification required Thorough knowledge of operating policies, procedures, and regulations governing the operations of the Branch Must be able to work Saturdays on a rotational schedule with the ability to travel between branches, as needed We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve! We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you! We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
    $45k-69k yearly est. 21d ago
  • Branch Services Supervisor

    New Hampshire Mutual Bancorp

    Customer service manager job in Henniker, NH

    The Merrimack has an opportunity for a Branch Services Supervisor at our Henniker, NH branch. The successful applicant will be self-sufficient and have the ability to shift gears efficiently in a changing branch environment while providing high energy and a positive demeanor. Must have a strong desire to provide leadership and excellent customer service. We offer a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), pension plan, paid time off, tuition reimbursement, professional development and the opportunity to work with a great team! Salary negotiable based on level of experience Branch Services Supervisor: $26.00 - $30.00 PRIMARY RESPONSIBILITIES: Responsible for the overall day to day operations of a full service branch Provides supervision, coaching, mentoring and leadership including professional development of staff Opens and closes the branch on a rotating basis Creates and sustains growth through the utilization of business development JOB REQUIREMENTS: 2-5 years of retail banking experience 2-5 years of supervisory experience Teller or BSR certification required Thorough knowledge of operating policies, procedures, and regulations governing the operations of the Branch Must be able to work Saturdays on a rotational schedule with the ability to travel between branches, as needed We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve! We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you! We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
    $40k-65k yearly est. Auto-Apply 49d ago

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Top 3 Customer Service Manager companies in NH

  1. Hobby Lobby

  2. Robert Half

  3. Hannaford Supermarkets

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