Customer service manager jobs in New Haven, CT - 1,090 jobs

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.

Employment Type: Full-time Available Positions: 1 Application Deadline: Nov 20, 2025 The Plant Manager will oversee daily operations of our printing facility, ensuring optimal performance, safety, and quality across all production lines. This role requires a hands-on leader with deep experience in flexographic, gravure, and rotary letterpress printing, and a passion for continuous improvement and innovation. Key Activities Lead and manage all plant operations, including production, maintenance, quality control, and logistics. Ensure compliance with safety, environmental, and regulatory standards. Drive operational excellence through lean manufacturing, Six Sigma, and other continuous improvement methodologies. Collaborate with engineering and R&D teams to implement new technologies and custom machinery. Monitor KPIs and production metrics to ensure efficiency and cost-effectiveness. Manage staffing, training, and development of production personnel. Oversee inventory management, procurement of raw materials, and waste recycling processes. Maintain high standards of quality control and ensure customer satisfaction. Support strategic initiatives, including facility expansion and new product launches. Preferred Skills Proven leadership in high-security printing and RFID integration is a plus. Experience with custom-built machinery and engineered manufacturing solutions. Excellent problem-solving, communication, and team-building skills. Educations & Experience Bachelor's degree in Engineering, Manufacturing, or related field (MBA preferred). 7+ years of experience in plant management within the printing or packaging industry. Strong knowledge of flexo, gravure, and rotary letterpress printing technologies. Are you looking for your next opportunity? We can help. Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible. TQR is an equal-opportunity employer that encourages diversity. We will consider all applications. Accommodation for applicants with disabilities is available upon request. Are you looking to hire? Get started here: ****************************************************** See hiring advice: ******************************************* See all available opportunities: ******************************************* We thank all applicants for their interest and appreciate the time and effort involved; however, due to the large volume of resumes received only those candidates selected for an interview will be contacted. Please attached your resume to your application. Job ID: 8036

is All About Under the direction of the Client Development Manager, the Selling Manager will be responsible for maintaining selling floor service and standards to drive sales and customer experience. The Selling Manager will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors. Who You Are: Possess strong interpersonal and collaboration skills Able to work in a fast paced environment where no one day is the same Inspire others through thoughtful leadership Able to strategically come up with solutions based on research and critical thinking Drive positive outcomes through objectives and measures & monitors progress & results successfully Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions You Also Have: Proficiency in utilizing available technology, including clienteling tools and social media (social selling), and MS Office is required Must be flexible in scheduling as the business needs require evening weekend and holiday schedules Management experience and a proven track record of success managing a selling workforce and achieving results Management experience within a Customer Service environment As The Selling Manager, You Will: Coach and develop Style Advisors to build their personal brand as a fashion authority through proactive outreach including social media platforms and to broaden connections beyond client base Use social media to strengthen existing relationships and drive new client acquisition Coach Style Advisors to use clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences Manage on the floor to help resolve client issues and support the general running of the selling floor Ensure all clients are being helped and provided the highest level of customer service Provides a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential Hire, train and onboard new selling associates and recruit and fill any open positions with a sense of urgency In partnership with the Client Development Manager address any performance concerns in a timely manner and coach accordingly to achieve maximum productivity Ad hoc responsibilities as needed Your Life and Career at SFA: Be a part of a team of disruptors focused on stores and redefining the luxury experience Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time Associates (including medical, vision and dental) An amazing Associate discount Thank you for your interest in SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

This organization has been active since 1988 in the field of advanced microwave sample preparation. They are looking to add a Service Manager to their team. With over thirty patents and more than 20, 000 instruments installed worldwide covering large Service Manager, Manager, Field Service, Microwave, Retail, Staffing

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - PA - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - PA - Virtual **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it's a lifestyle! Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our store leadership, inspiring your team to work together to achieve our goals, create an environment of aloha fun, while exceeding guest expectations - taking them someplace great. Come join us, share knowledge on latest designs and provide guest with world class service! BE THE ISLAND GUIDE Create a relaxed destination - Lead by example through motivation, support of the direction of the brand, and communicating the ultimate goal of providing an exceptional lifestyle experience for both internal and external guests Set the course - Build strong sales and service relationships with guests in all aspect of store operations; setting the tone to consistently role model key sales and service behaviors with every team member creating an optimal guest purchase experience Build the perfect oasis - Cultivate a culture of selling by achieving sales plan through means of efficient planning, execution, business analysis and streamlining store processes, driving profitability Onboard your crew - Create an environment of open dialogue and learning to coach and assist with career development strategies to build bench strengths for our Retail Team Members; promoting internal career growth starting with thoughtful hire and clear performance expectations Explore possibilities - Use entrepreneurial spirit to proactively seek out marketing opportunities within the community to increase brand awareness and store exposure ESSENTIALS FOR LIFE IN PARADISE You have 5+ years of retail experience You have 3+ years management team supervision experience You have been exposed to merchandising and retail visual concepts You have coached and developed a team You have strong leadership and organizational skills You are a natural collaborator and are able to analyze reports, identify opportunities to take initiative in making merchandising and presentation adjustments You have a College Degree in Business or a related degree Willingness to perform other duties as required that are necessary to support the business ESSENTIAL PHYSICAL REQUIREMENTS Lift and/or move up to approximately 50 pounds frequently Bending/stooping/kneeling required - frequently Climbing ladders - occasionally Routine standing for duration of shift (up to 8 hours) Ability to work varied hours and days including nights, weekends and holidays as needed Multiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget. Rate Range: $70,000 or Minimum Salary Wage - $100,000/yr Mahalo (thank you) for your interest in Tommy Bahama! Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at *************************.

Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work

About the Company Johnnie-O is a branded lifestyle apparel company, founded in 2005 in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry. Johnnie-O is a unique lifestyle apparel brand providing classic, casual pieces for men and boys. The brand fills a niche in the apparel marketplace between the traditional East Coast “preppy” brands and West Coast “surf” brands. The Johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active and family-oriented. Johnnie-O is a fast-growing multi-channel apparel company. We seek to attract highly motivated individuals that want to work as a team and share in the commitment, responsibility and discipline required to achieve our vision. Johnnie-O management philosophy is based on responsibility and mutual respect. We are a fun and dynamic bunch that are motivated in working to get the company to the next level. Our employees are smart, creative, and passionate individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences. It is our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. About the Role Johnnie-O is looking for a Store Manager to lead the Westport, CT retail location, delivering an exceptional customer experience while driving sales, building a strong team, and ensuring smooth day-to-day operations. This role is responsible for achieving results in key focus areas such as team leadership, sales/community growth, customer experience, and store operations. Responsibilities Build a performance-driven, customer-first culture rooted in Johnnie-O values. Recruit, hire, and develop top talent, providing ongoing coaching and recognition. Set clear expectations, track progress, and celebrate team achievements. Achieve and exceed sales goals through strategic planning and execution. Use clienteling tools to build long-term customer relationships and drive repeat business. Partner with marketing and community teams to plan events that engage the local market. Lead by example on the sales floor, modeling personalized, authentic service. Ensure the team is confident in product knowledge, fit, and styling to provide expert recommendations. Maintain a clean, organized, and inviting store environment. Manage scheduling, payroll, cash handling, inventory accuracy, and loss prevention. Execute seasonal floor sets and weekly merchandising updates that reflect brand standards and directives from HQ. Qualifications 3-5 years of retail management experience, ideally in a premium or lifestyle brand. Proven track record of achieving sales targets while developing strong teams. Strong leadership, communication, and interpersonal skills. Ability to analyze performance, make data-driven decisions, and act quickly on opportunities. Comfort with POS systems, reporting tools, and MS Office applications. Flexibility to work evenings, weekends, and holidays. Ability to lift up to 40 lbs., climb ladders, and be on your feet for extended periods. Benefits & Compensation Full-Time/Salaried position plus bonus opportunities, paid time off, and paid holidays. Health/Dental/Vision/FSA/Life/Short-Term Disability Insurance benefits. Employee discounts. Aside from a fun and unique working environment, Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee's time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family-oriented working environment. To apply for this exciting job opportunity, please send your resume to: ****************************. We appreciate your interest in our company and look forward to hearing from you!

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. Responsibilities: A Theory Store Manager is the ultimate leader of their store, developing and motivating the store team to provide a superior level of customer service that results in business and team success. Business Leader Demonstrate strong business acumen through KPI's to develop and support business driving strategies Lead team selling strategies based on expert knowledge of the product and a client-centric approach Lead team by leveraging company tools, incentives & strategies to support meeting sales goals Manage the business both in-season and with a long-term view balancing market awareness, product knowledge, client focus, and team dynamics People Leader Demonstrate an ability to lead dynamic and high-performing teams to achieve store and company goals Proven ability to identify & recruit high-potential talent in the marketplace Establish an individual development plan to support professional growth aspirations and talent needs across the Theory & Helmut Lang brands Use company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement Operations Leader Ensure all front and back of house procedures are executed by the team in accordance with company Policy and Procedures Oversee inventory processes to ensure shrink results consistently meet company expectations Implement tactics to manage and maintain an effective P&L strategy Plan ahead for future business needs to continually improve business results Business Partner Collaborate with cross-functional business partners to support organizational goals Communicate effectively and efficiently with all levels in the organization; including the executive team. Partner with field and corporate leaders to establish effective in-season on long term strategies aligned with company initiatives Demonstrate an ability to navigate the organization with a balance of business need and brand culture Requirements 8+ years of proven experience with high-profile & established multi-unit companies Dynamic interpersonal and communications skills, both verbal and written Highly- motivated by driving business in a fast-paced, innovative environment Business owner mindset with an entrepreneurial spirit Independent work ethic, time management skills, and personal accountability Computer skills to operate point of sale system, experiences with teamwork is a plus As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.

We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives timely, accurate, and empathetic support. You'll communicate with customers across multiple channels, including email, social media, etc., to provide exceptional service that strengthens our brand reputation and enhances customer satisfaction. In addition, you will manage a team of Customer Service Representatives, ensuring that they are providing high-quality service, consistent with Gamer's Choice's standards. Key Responsibilities: Manage a team of Customer Service Representatives, ensuring high-quality customer service is provided to all of our customers. Respond promptly and professionally to customer inquiries via email, social media, and other platforms. Resolve customer complaints by identifying the issue, determining the cause, selecting and communicating the best solution, and following up to ensure resolution. Manage and track incoming customer requests using the company's CRM system. Provide accurate information regarding products, services, policies, and order status. Maintain a positive, empathetic, and professional attitude toward customers at all times. Monitor social media channels for customer feedback, questions, and complaints. Craft clear, brand-appropriate responses while maintaining professionalism in public comment threads. Escalate sensitive issues to the appropriate team members/leadership team. Work closely with internal teams, including sales, fulfillment, and marketing, to resolve customer issues. Document common issues and customer feedback to help inform process improvements and product enhancements. Qualifications: 2 - 4 years of management experience in a Customer Service environment 5+ years of customer service experience, preferably in a fast-paced or customer-centric environment. Strong written communication skills with the ability to adapt tone depending on the platform (email vs. social media). Experience using CRM or ticketing systems. Comfortable navigating multiple digital tools and multitasking between channels. Ability to remain calm under pressure and handle difficult customer interactions with empathy and patience. Strong problem-solving skills and attention to detail. Experience managing customer communications on social media is a plus. Benefits: Health, dental, and vision insurance Paid time off 401k Employee Discounts Gym Membership Reimbursements Salary Range: $25.00 - $40.00 DOE EEO/AAP Statement: Gamer's Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer's Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.

: Overland Sheepskin Co. is a family-owned and operated company that offers the finest selection of sheepskin, leather, and natural-fiber outerwear and accessories. With retail stores across the U.S. and a growing online presence, Overland is dedicated to delivering exceptional service and quality craftsmanship to its customers. About the Role: This is a full-time, on-site role located in Greenwich, CT for a Store Manager. As a Store Manager you will be responsible for recruiting, hiring, and training a full staff, overseeing all store operations to maintain company standards, and achieving store sales targets. In addition, you will partner with other departments within the company, including Visual, Marketing, and General Management, to implement business directives. Responsibilities: Leadership and Team Development Recruit, hire and train new employees Ensure new hire training correlates with job responsibility checklist Possess strong written and verbal communication skills, effectively communicate with management Train employees on existing and new merchandise, provide feedback if necessary in a productive way to inventory team and store management team Ensure coaching and counseling is consistent and timely Review employee performance monthly and report performance to store management team quarterly Sales & Profitability Coach and train sales technique Meet or exceed store sales goals Monitor individual and employee sales per hour Review payroll and scheduling to meet the needs of the business Understand and use current reporting Manage controllable store expenditures Manage and reconcile petty cash monthly Facilities/Maintenance Maintain physical integrity of the store (i.e. floors, windows, fixtures, HVAC, security system, music,) Monitor computer systems and follow up with Help Desk Ensure cleaning equipment is in working order and stock cleaning supplies Maintain clean and organized non-selling spaces Operating Procedures Adhere to and hold employees accountable to daily checklist Report all issues to proper departments and Store Management Team Control and manage cycle counts Maintain a visually compelling store that is neat, clean and organized Uphold all policies and procedures according to Supervisor and Employee Guidelines Customer and Community Connection Cultivate an environment of genuine customer relationships Demonstrate extraordinary service, leading by example on the sales floor Engage local community through events and outreach Communicate special events with inventory team to maintain proper stock Merchandising Teach and develop merchandising principles Partner with Store Management Team to assess and impact merchandising, floor planning, display and outfitting Utilize inventory reporting to support product and/or department movement, including seasonal department rotation Qualifications 3-5 years of retail and retail management experience preferred Demonstrated ability to train employees and be an effective salesperson Strong customer service, management, and communication skills Visit overland.com to learn more

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Store - WESTPORT, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $18.25 - $23.30 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Job DescriptionSalary: Based on Experience Join Our Team as an AssistantCustomer ServiceSupervisorat The Aero ALL-GAS Company! Department:Customer Service Reports To:General Manager and Sales Director Employment Type:Full-Time Company:The Aero ALL-GAS Company Welcome to ALL-GAS! At ALL-GAS, were passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and were excited to invite a friendly, organized, and enthusiastic AssistantCustomer ServiceSupervisor to join us on this journey! Position Summary We areseekinga motivated and detail-oriented AssistantCustomer ServiceSupervisorto support daily customer service operations and help lead a high-performing team. This roleassistsmanagementin overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset. Key Responsibilities Supportmanagementin supervising and mentoring customer service staff Assistwith scheduling, training, and performance coaching Handle escalated customer inquiries and resolve issues promptly and professionally Monitor service quality, response times, and customer satisfaction metrics Help implement and enforce company policies and procedures Collaborate with other departments to ensure seamless customer experiences Assistwith reporting, documentation, and process improvements Who Were Looking For Wed love to meet someone whos excited to jump in and make a difference! Heres what were hoping you bring: Qualifications Required - High School Diploma or GED 2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred Strong leadership and interpersonal skills Excellent written and verbal communication abilities Proven ability to handledifficult situationscalmly and effectively Proficiencywith customer service software, CRM systems, and Microsoft Office Highly organized with strong attention to detail Preferred Skills Experience in training and onboarding staff Ability to analyze customer feedback and service metrics Conflict resolution and problem-solving skills Adaptability in a fast-paced environment Why Youll Love Working With Us A competitive salary that reflects your skills and experience. Great benefits, including health, dental, and vision insurance. A 401(k) plan with company matching to help you plan for the future. Generous paid time off and holidays to recharge. Plenty of opportunities to grow and learn with us! Ready to Join Us? Click "Apply for This Job" ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.

Benefits: Bonus based on performance Free uniforms Opportunity for advancement Profit sharing Training & development *If you have RETAIL SALES EXPERIENCE please apply! This is a great fit for anyone with retail experience. About the Role: Two Maids - West Hartford is looking for a Part Time Office Sales Manager! Join the award winning residental cleaning company. In this exciting role, you'll drive sales and enhance customer relationships while contributing to a vibrant work environment. Schedule: IN OFFICE: Monday - Friday, 8:15 AM - 12:15 PM +(20 hours per week) Location: 241 Park Rd, West Hartford, CT Compensation: $17.00 per hour + Profit Share Includes: Uniform shirt, clean private office, parking Office Management & Administration Office Opening: Ensure the office is open and operational by 8:15 AM. Phone Management: Professionally answer incoming calls serving as the professional first impression for Two Maids. Monthly Supply Management: Monitor, order, and organize all necessary office and cleaning supplies Client Services & Sales Lead Outreach: Proactively call and follow up with warm leads (inquiries, referrals, past clients) to introduce and sell the value of Two Maids' cleaning services. Sales: Articulate the benefits of our various cleaning packages, provide quotes, and close sales with professionalism and enthusiasm. Scheduling: Efficiently schedule and coordinate all cleaning appointments for our field team, ensuring optimal routing and client satisfaction. Customer Relations: Maintain a positive, long-term relationship with new and existing Two Maids clients. Requirements: At least 1 year of Customer Service & Sales Experience. Employee Management experience. Positive attitude and a passion for customer service. Ability to work independently. Proficiency in CRM software and Microsoft Office Suite. Car and clean driving record. Complete a Background Check We look forward to hearing from you! - TWO MAIDS *Proud to be female owned and operated. Equal Opportunity Employer. Compensation: $17.00 per hour Powered by Caring At Two Maids, we search for creative ways to make life better and brighter. We cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone's role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.

Job DescriptionBenefits: Bonus based on performance Free uniforms Opportunity for advancement Profit sharing Training & development *If you have RETAIL SALES EXPERIENCE please apply! This is a great fit for anyone with retail experience. About the Role: Two Maids - West Hartford is looking for a Part Time Office Sales Manager! Join the award winning residental cleaning company. In this exciting role, you'll drive sales and enhance customer relationships while contributing to a vibrant work environment. Schedule: IN OFFICE: Monday - Friday, 8:15 AM 12:15 PM +(20 hours per week) Location: 241 Park Rd, West Hartford, CT Compensation: $17.00 per hour + Profit Share Includes: Uniform shirt, clean private office, parking Office Management & Administration Office Opening: Ensure the office is open and operational by 8:15 AM. Phone Management: Professionally answer incoming calls serving as the professional first impression for Two Maids. Monthly Supply Management: Monitor, order, and organize all necessary office and cleaning supplies Client Services & Sales Lead Outreach: Proactively call and follow up with warm leads (inquiries, referrals, past clients) to introduce and sell the value of Two Maids' cleaning services. Sales: Articulate the benefits of our various cleaning packages, provide quotes, and close sales with professionalism and enthusiasm. Scheduling: Efficiently schedule and coordinate all cleaning appointments for our field team, ensuring optimal routing and client satisfaction. Customer Relations: Maintain a positive, long-term relationship with new and existing Two Maids clients. Requirements: At least 1 year of Customer Service & Sales Experience. Employee Management experience. Positive attitude and a passion for customer service. Ability to work independently. Proficiency in CRM software and Microsoft Office Suite. Car and clean driving record. Complete a Background Check We look forward to hearing from you! - TWO MAIDS *Proud to be female owned and operated. Equal Opportunity Employer.

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice. JOB SUMMARY: Under the direction of the department manager, the Supervisor Pre-Registration and Financial Clearance Supervisor provides oversight of the Financial Clearance and Pre-Registration teams. The supervisor will oversee pre-registration, benefit verification, authorizations, reconciliations, quality review and training. They will work with revenue cycle teams, hospital departments, practices, and providers to support team effectiveness. ESSENTIAL JOB FUNCTIONS: Handle authorization process and obtain pre-certification approvals prior to service. Submit pre-authorization requests and follow up with payers to ensure timely approvals Maintain accurate records and reports of pre-certification requests, approvals, and denials Assist with assignment of worklists and submit authorization information according to payer requirements Follow up on authorization requests and coordinate with practices and departments according to established policies Collaborate with revenue cycle leadership and participate in monthly meetings to review payment and denial trends Coordinate with provider practices and hospital departments to ensure timely scheduling of patient procedures Act as escalation point for patient and insurance inquiries and Assist other pre-service departments with tasks including estimates and admission notifications when required Perform post service reconciliations and denial follow up tasks Oversee team performance using reconciliations and audit checks Adhere to applicable policies and procedures, including HIPAA compliance, and state and federal regulations Other duties as assigned Qualifications KNOWLEDGE / SKILLS / ABILITIES: Ability to ensure quality and integrity of assigned team tasks and meet given productivity standards Possess a patient-centric approach to answer questions and provide information in a professional manner Demonstrate leadership, teamwork, cooperation and collaboration within and outside the team Skill in effective oral, written, and interpersonal communication Skill in problem-solving in a variety of settings and translation of data into actionable steps Ability to read, understand, interpret, and analyze payer requirements Ability to work independently, take initiative, and manage multiple projects in a timely manner Possess leadership skills including quality audits, task assignments, and training efforts Excellent customer service and communication as well as interpersonal, organizational and analytical skills Demonstrate initiative and ability to multi-task while working independently Strong organizational skills and systems aptitude REQUIRED EDUCATION / EXPERIENCE: A Bachelors degree and a minimum of (2) year of revenue cycle experience or Associates degree and a minimum of (3) years of patient access, financial clearance or financial counselor experience or High School Diploma and a minimum of (5) years of patient access, financial clearance or financial counselor experience Prior leadership experience including team oversight, performing independent projects, or training activities Experience with payer portals and requirements preferred Familiarity with medical and insurance terminology Knowledge of payer contracts, regulations and guidelines as well as State and Federal laws relating to billing, collections, and patient access procedures Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.