Customer service manager jobs in New York

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. What You'll Do Customer Onboarding & Adoption Lead onboarding sessions, helping customers configure within their delivery environments and existing tool stacks. Guide customers through requirement ingestion, AI copilot setup, and artifact generation workflows. Develop tailored rollout plans that align with each customer's implementation methodology and team structure. Technical Enablement Train users on AI agents and workflows, including automated requirements capture, document generation, and real‑time synchronization. Help teams integrate with their internal systems and historical data sources. Customer Advocacy & Relationship Management Maintain strong relationships with professional services teams, solution engineers, and system integrators. Serve as the customer's internal advocate, ensuring their feedback influences the product roadmap. Product Expertise & Troubleshooting Become a subject-matter expert on platform features, workflows, and implementation best practices. Diagnose and resolve technical or process-related issues, partnering with engineering when necessary. Success Measurement & Continuous Improvement Track adoption, utilization, and business impact metrics for each customer. Proactively recommend workflow enhancements, new features, and implementation strategies that increase customer ROI. Produce success plans, QBRs, and actionable project insights to drive retention and expansion. What You Bring Must-Haves 3-7+ years in Customer Success, Solutions Engineering, Professional Services, or Implementation roles. Strong understanding of software implementation processes (e.g., SOWs, BRDs, user stories, design docs). Technical literacy and comfort working with AI-driven platforms or enterprise SaaS tools. Excellent communication and client-facing skills across technical and business audiences. Ability to translate customer challenges into actionable workflows and product solutions. Nice-to-Haves Experience in system integration, pre-sales engineering, or consulting. Familiarity with tools like Salesforce, NetSuite, SAP, or other enterprise implementation ecosystems Previous startup or AI-platform experience.

Title: Service Desk Lead Duration: FTE/permanent Salary: 95-110K +bonus Key Focus Areas Lead and develop a Service Desk team, setting clear expectations and ensuring consistent coverage. Oversee daily support operations, ticket workflows, and service quality. Act as an escalation point and communicate clearly with stakeholders. Maintain documentation, knowledge resources, and asset accuracy. Technical Foundation Working knowledge of infrastructure, networking, identity and access management, and DNS. Experience supporting end-user devices and core productivity platforms. Familiarity with enterprise ticketing / ITSM tools. Ideal Profile 5+ years in IT with prior service desk leadership experience. Strong technical skills in Networking/infrastructure/ IAM/DNS Strong communicator who can see the bigger picture and guide rather than direct. Committed to customer service, accountability, and continuous improvement.

We're a 70-year-strong technology company with a rapidly expanding Managed Services division built on a simple philosophy: be obsessed with excellence. Our people-first, client-first culture has created a team where long tenures are the norm-10, 20, even 30+ years. We invest in your growth, give you autonomy, and celebrate wins together. With fast-paced organic growth and strategic acquisitions, we're scaling our East Coast footprint and looking for exceptional talent to join the journey. About the Role As a Client Success Manager, you'll own the relationship with a portfolio of fully managed and co-managed clients. You'll be the trusted advisor guiding communication, satisfaction, and strategic alignment between clients and our internal technical teams. This role is perfect for someone who thrives in MSP environments, loves building relationships, and excels at running QBRs and mapping technology to business outcomes. What You'll Do Serve as the primary point of contact for ~20-25 clients Lead regular check-ins and QBRs to drive satisfaction and retention Identify opportunities for service improvement and strategic enhancements Collaborate with engineering and project teams to ensure expectations are met Translate client business goals into actionable IT strategies Manage escalations with professionalism and proactive communication What You Bring 3+ years' experience in an MSP environment (required) Strong communication, organization, and relationship-building skills Ability to understand technical concepts (M365, Azure, networking) and convey business value Proven experience running QBRs and managing multiple client relationships A proactive, calm, and collaborative mindset Benefits & Perks Medical, dental, and vision insurance 401(k) with company support FSA, HSA, and Dependent Care FSA options Commuter benefits Employer-paid life insurance Voluntary benefits (life, disability, accident, critical illness, legal, ID protection, pet plans, and more) Employee discount marketplace, EAP, and Health Advocate services Paid time off Long-tenured leadership, stable private ownership (not PE-backed), and real career growth

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives. Position Overview: The Affiliate & Display Manager is responsible for managing UNIQLO USA's performance marketing across affiliate channels and programmatic display platforms. This role plays a key part in driving customer acquisition, nurturing publisher relationships, optimizing spend efficiency, and ensuring alignment with brand and business objectives. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced, data-driven environment. Key Responsibilities: Manage and grow UNIQLO's affiliate marketing program across content, loyalty, influencer, and technology partners. Develop and maintain strong relationships with top-performing affiliate partners and networks (e.g., Rakuten, etc.). Oversee day-to-day operations of affiliate campaigns, including offer approvals, creative asset management, tracking QA, and partner communication. Develop a strategic roadmap to scale high-performing partners and explore new affiliate opportunities for incremental growth. Own programmatic display campaign setup, trafficking, and performance optimization via DSPs. Collaborate with paid search, social, and site teams to ensure cohesive customer journeys and consistent messaging. Monitor KPIs including ROAS, CPA, revenue contribution, click-through rates, and viewability to inform optimization decisions. Conduct competitive benchmarking and partner-level incrementality testing to inform investment decisions. Partner with Analytics and Finance to validate performance, set forecasts, and support monthly reporting needs. Ensure all campaigns follow compliance and brand guidelines, including data privacy regulations. Requirements: 3-5 years of experience managing affiliate programs and/or programmatic display campaigns. Experience with Rakuten Linkshare, Partnerize, and/or Commission Junction is a plus Experience working with affiliate networks, attribution tools, and DSP platforms. Strong analytical skills and proficiency in Excel, Google Analytics, and Looker Studio. Familiarity with affiliate partner types (e.g., content, loyalty, influencer, subnetwork) and associated strategies. Excellent communication and relationship management skills, both internally and externally. Ability to manage multiple projects and deadlines independently. Passion for retail and e-commerce, with a strong sense of ownership and accountability. Experience working in or with fast-paced, cross-functional marketing teams preferred Salary: $119,000 - $133,000 annually* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, UNIQLO USA does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service. In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. You'll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction. Key Responsibilities Lead and supervise a service team to ensure consistent, high-quality operations. Train, mentor, and develop staff to complete work safely, accurately, and efficiently. Oversee daily maintenance activities, monitor performance, and provide ongoing coaching. Manage preventive maintenance programs, repairs, and service requests across multiple sites. Ensure all properties meet safety guidelines and regulatory requirements. Respond to escalated maintenance issues with professionalism and urgency. Support capital improvement projects and property upgrades as needed. Work closely with community teams to maintain strong service standards. Contribute to resident-focused initiatives that improve satisfaction and retention. Maintain accurate documentation of work orders, service requests, and project outcomes. Build a high-performing, accountable, and collaborative team culture. Qualifications High school diploma or equivalent required; Bachelor's degree in a related field preferred. 3+ years of experience supervising maintenance, facilities, or service teams (residential or commercial). Strong knowledge of building systems, preventive maintenance, and safety regulations. Proven leadership, communication, and organizational skills. Ability to resolve escalated issues and operational challenges effectively. Proficiency with work order systems and basic computer applications.

Salary: $140,000-160,000 + 15% Bonus Contact: ******************************** Unfortunately for this role we cannot sponsor candidates now or in the future, therefore can only consider permanent residents or US Citizens. Our client, a leading retailer specializing in jewelry and watches, is known for its innovative approach to e-commerce and strong technological foundation. They operate two esteemed brands that enhance the online shopping experience and streamline the supply chain for manufacturers, retailers, and consumers. The organization is seeking a Senior Manager of Digital Analytics to lead e-commerce analytics initiatives and optimize strategies that drive the online business. The ideal candidate excels at turning complex data into clear, actionable insights that elevate marketing efforts and improve customer journeys. Requirements 6 + years of experience in e-commerce analytics, marketing analytics, or a related domain. Demonstrated proficiency in Google Analytics 4, Google Tag Manager, and best practices in e-commerce tracking. Strong command of SQL and Tableau for data manipulation and visualization. In-depth understanding of attribution models (MTA & LTA) and experimental design (A/B testing). Experience working in High-Sku Ecommerce organizations. Key Responsibilities Website Optimization: Analyze current site layouts to identify enhancement opportunities that improve user experience and boost conversion rates. A/B Testing: Formulate and deploy robust experimental frameworks to measure the effectiveness of product placements, messaging, and user flows. Marketing Analytics: Manage comprehensive analysis of the conversion funnel, focusing on vital metrics such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), and customer retention. Clustering and Segmentation: Develop meaningful consumer and product segments to inform targeted marketing and merchandising strategies. Dashboarding & Reporting: Design innovative dashboards that provide insights into e-commerce performance throughout the customer lifecycle. Financialization: Transform basic performance data into actionable financial metrics, enabling ongoing optimization of e-commerce strategies. Insights: Address analytical requests and effectively communicate critical findings to relevant stakeholders.

Please click here to review our Applicant Privacy Policy. LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it's a lifestyle! Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our store leadership, inspiring your team to work together to achieve our goals, create an environment of aloha fun, while exceeding guest expectations - taking them someplace great. Come join us, share knowledge on latest designs and provide guest with world class service! BE THE ISLAND GUIDE Create a relaxed destination - Lead by example through motivation, support of the direction of the brand, and communicating the ultimate goal of providing an exceptional lifestyle experience for both internal and external guests Set the course - Build strong sales and service relationships with guests in all aspect of store operations; setting the tone to consistently role model key sales and service behaviors with every team member creating an optimal guest purchase experience Build the perfect oasis - Cultivate a culture of selling by achieving sales plan through means of efficient planning, execution, business analysis and streamlining store processes, driving profitability Onboard your crew - Create an environment of open dialogue and learning to coach and assist with career development strategies to build bench strengths for our Retail Team Members; promoting internal career growth starting with thoughtful hire and clear performance expectations Explore possibilities - Use entrepreneurial spirit to proactively seek out marketing opportunities within the community to increase brand awareness and store exposure Essentials For Life In Paradise You have 5+ years of retail experience You have 3+ years management team supervision experience You have been exposed to merchandising and retail visual concepts You have coached and developed a team You have strong leadership and organizational skills You are a natural collaborator and are able to analyze reports, identify opportunities to take initiative in making merchandising and presentation adjustments You have a College Degree in Business or a related degree Willingness to perform other duties as required that are necessary to support the business Essential Physical Requirements Lift and/or move up to approximately 50 pounds frequently Bending/stooping/kneeling required - frequently Climbing ladders - occasionally Routine standing for duration of shift (up to 8 hours) Ability to work varied hours and days including nights, weekends and holidays as needed Rate Range: $60,000 or minimum salary wage to $75,000 per year Mahalo (thank you) for your interest in Tommy Bahama! Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at *************************. Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

Where culture meets luxury Today, through its exceptionally crafted books, home fragrances, and objets d'art, Assouline invites the intellectual and curious into a world of beauty. Here, we invite you to learn the history of the brand, which was founded in Paris in 1994 by Prosper and Martine Assouline. Assouline has published over 1,500 luxury titles across international markets on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel. POSITION SUMMARY The Senior Financial Planning & Analysis Manager will be the reporting and detailed analytics lead for the company globally. He/ She will be responsible for monthly, quarterly, and yearly reporting deliverables and will participate in continued enhancements to the company's financial planning and analysis KPIs. The position reports to the Global Controller. ESSENTIAL JOB FUNCTIONS Create and manage dynamic financial models, developing compelling outputs that track business metrics and performance on a weekly, monthly, and quarterly basis Provide integral support on key team deliverables, including annual budgeting, 5-yr operating and strategic planning, quarterly financial forecasts, and both internal and external business reporting Be responsible for collaborating closely with our Supply Chain team to support near and long-term supply and demand, understand key drivers of business performance, and interpret key themes and actionable items within our fulfillment and distribution network across our optical labs, distribution centers, and shipping partners Craft insights and continue to seek and find improvements in our analysis to provide visibility into Supply Chain COGS performance and drivers of variances between budgeted and actual results monthly Collaborate with key partners to identify opportunities and improve business results by developing financial models for a range of potential strategic and operational cases Use your financial acumen and Excel expertise to develop and deliver thoughtful reporting to the FP&A team, business partners, and investors Lead financial assessment of proposed capital projects, including ROI and payback analysis, to support investment decisions Provide analytical and strategic support for ad hoc analyses (focusing on the why more than the what) Strong understanding of Inventory Management, FP&A, Supply and Demand. Manage and coach an analyst KNOWLEDGE, SKILLS & ABILITIES At least 7-10 years of finance experience, preferably in consumer good products. Advanced excel skills mandatory. Knowledge of NetSuite is strongly preferred. Strategic thinking ability to examine data, identify issues/trends and recommend solutions. Ability to manage multiple projects simultaneously with strong attention to detail. Good communicator and customer service focused. Exposure to Executives reporting and communication. Ability to work independently with minimal supervision. Assouline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. The appointed candidate will be offered a salary within the range of $140,000-$150,000 annually. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.

Ideal candidate can live in Central NY; Albany, or Syracuse areas. The starting salary range for this position is $80,000-$90,000 per year, based on experience and qualifications. In addition, we offer a comprehensive benefits package including health, dental, vision, retirement savings plan with company match, paid time off and other employee perks. Mission: To drive strong execution across District and lead team with a focus on delivering profitable sales. This will be achieved by holding District accountable to high-quality service, securing optimal placement of our displays with retail partners, building strong relationships with partner store staff and maintaining appropriate stock levels across the district. Scope: The District Manager will report directly to a Regional Manager and is accountable for execution across roughly 1-4 U.S. states, supervising a team of 20-30 Mobile Merchandisers and 1-2 District Mobile Merchandisers. The District Manager is responsible for all operational processes, visual merchandising standards and the overall service experience across multiple points of sale within their District. Role Expectations: Performance & Profit Achieve consistent positive results against sales, cost, operational and talent objectives Identify challenges and develop action plans to reach District sales goals according to targets Analyze controllable costs as well as financial and operational district KPIs, adjust actions based on conclusions. Ensure the right level of stock per site through beeline established processes, systems and tools Resource Planning & Business Insights Plan services in a cost-efficient way to drive sales and optimize resources. Analyze weekly sales data to support accurate planning of schedules both district and operational to achieve all KPIs Plan, monitor and adjust team members' weekly schedules according to business needs Maintain and adjust optimal District staffing requirements Business Partner Relationships Build and maintain strong relationships with internal and external partners, including customers and key leadership at store level Provide market intelligence, ensuring beeline is aware of market trends, issues, concerns that may impact the district, region or company Proactively negotiate and secure optimal beeline locations at each POS Team Management Leads team through clear communication, delivers consistent feedback and manages appropriate consequences (+/-) based on performance, always ensuring compliance to company procedures and SOPs. Recruit, onboard, and train new team members. Conduct performance evaluations. Effectively manage remote teams with consistency by leveraging consistent communication and reference tools Immediate Outcomes: First 30 days- Develop rapid cultural understanding and assessment through individual interactions with staff and partners. 30-60 days- Assessment of their people, their market and development of a roadmap to successfully close any gaps related to business execution. 60-90 days Execute a workforce recruitment/succession plan ensuring a fully trained and efficient direct report team. Critical Experiences: Experience managing a remote team that utilizes technology to execute primary job duties Experience managing and developing all district support roles/teams Experience working in an environment with moderate to heavy travel requirements Demonstrated proficiency using a process-driven and regimented approach to deliver operational, administrative and talent objectives Demonstrated experience working in client-facing environment(s) with multiple and simultaneous customer/partners Moderate proficiency of Company provided device Moderate proficiency with Microsoft Office Beeline Guiding Principles and Competency Behavior Expectations Focus & Impact Entrepreneurial Thinking: Initiates innovation through out-of-the-box thinking Drive for Results: Inspires ambitious performance to achieve goals Accountability: Holds self and others accountable, “says what needs to be said” Teamwork & Collaboration Collaborative Teamwork: Ensures self/team/function contribute to achievement of shared objectives Effective Communication: Shares initiatives in a manner that facilitates buy-in and empowers team Cross-Cultural Sensitivity: Solicits inclusion of others, making sure others points of view are included Growth & Improvement Managing Change: Leads self and coaches team and/or function towards future state Willingness to Develop: Challenges self, team and/or function to seek opportunities for improvement Self-Reflection: Demonstrates awareness of strengths and opportunities; understands impact to team Responsibility & Sustainability Integrity: Actively contributes to organizational governance and compliance standards Resilience: Reacts to adversity without emotion and demonstrates emotional intelligence Managing Resources: Ensures self, team and/or function meet all cost and productivity targets

Long Island & NYC Pay: Competitive, based on experience We're a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You'll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems. This is a long-term career role with real advancement - not a typical retail job. Why This Opportunity Stands Out You'll step into an organization with: A dedicated support structure (Ops Manager + Unit Managers) Strong training, coaching, and development programs Clear operational standards, systems, and KPIs Consistent mentorship and real visibility into multi-unit operations Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles What You'll Be Responsible For Leadership & Team Development Coach, train, and mentor team members to hit performance goals Build an accountable, engaged, high-energy culture Participate in hiring, onboarding, and ongoing coaching Operational Excellence Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns Maintain store standards, compliance, and cleanliness Execute daily workflows and ensure smooth store operations Sales & Customer Experience Drive upselling, engagement, and customer satisfaction Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals) Ensure every customer receives a premium UPS Store experience Business & Performance Management Analyze performance reports and implement improvements Control labor, supplies, inventory, and operational costs Set daily priorities and maintain strong store execution Who Thrives in This Role You may come from: Retail management Hospitality or service leadership Logistics or shipping operations Customer service leadership Assistant manager or manager roles in fast-paced environments Ideal candidates are: Strong communicators Naturally great coaches Confident decision-makers KPI-driven Positive, reliable, and customer-focused What We Offer A structured, supported management environment A high-performing, well-resourced network Clear career path & opportunities for advancement Training, coaching, and ongoing development Competitive pay based on experience Ready to Lead With Us? If you're a strong leader with operational discipline and you want to grow within a multi-unit environment, we'd love to connect. Apply today or message us to learn more.

About the Team: Our D&T Business Solution Team's mission is to leverage technology to solve business challenges and drive organizational success. We deliver forward-thinking, scalable solutions that empower our partners to achieve their strategic goals. Through close collaboration, innovation, and continuous optimization, we enable our business partners to maximize the value of our technology ecosystem. About the Role: The Senior Manager, Business Solutions - Marketing Technology is a dynamic and adaptable leader within the D&T team, responsible for overseeing the development and implementation of Marketing Technology solutions that align with strategic business initiatives. This role requires a deep understanding of marketing processes and applications, and the ability to apply technical expertise to solve complex problems. The Senior Manager, Business Solutions - Marketing Technology will be leading the implementation of large-scale MarTech solutions, managing project timelines, budgets, vendors, and resources, and evaluating emerging technologies to enhance business processes. The ideal candidate will have a strong track record of delivering successful projects and driving change within a dynamic business environment. TLDR: This role delivers outstanding experiences through digital solutions, project management excellence and strong business partnerships. Key Responsibilities: Strategic Partnership & Leadership Serve as the primary technology partner to the Marketing organization, translating business strategies into scalable MarTech solutions. Align local and global stakeholders on technology priorities and roadmaps. Build visibility and trust through proactive communication and transparent governance. Partner with business leaders to drive adoption, enablement, and change management. Solution Ownership & Delivery Lead the planning, design, and implementation of mid-to-large-scale marketing technology initiatives. Oversee platform development, integrations, and lifecycle management across CDP, CRM, CMS, DAM, and personalization tools. Manage project scope, budget, and timelines while mitigating risks and removing blockers. Ensure solutions deliver measurable impact on marketing performance, consumer engagement, and operational efficiency. Technology Enablement & Optimization Evaluate emerging technologies and recommend solutions that enhance marketing capabilities and data maturity. Drive continuous improvement of existing systems, ensuring interoperability, compliance, and scalability. Collaborate with Global D&T to align on global platform strategies, security, and data governance. Vendor & Stakeholder Management Manage key vendor relationships and contracts, ensuring delivery excellence and ROI. Partner with IT delivery teams, external consultants, and system integrators to execute initiatives effectively. Communicate platform performance and roadmap progress to senior stakeholders and leadership. Team & Capability Development Coach and mentor junior team members or project leads, fostering technical curiosity and business acumen. Champion best practices in agile delivery, project governance, and data-driven decision-making. Foster a culture of innovation, collaboration, and continuous learning across the D&T-Marketing interface. Basic Qualifications/Requirements: Bachelor's degree in business administration, Marketing, or a related field. 7-10 years of experience in marketing technology, digital transformations, or related roles. Demonstrated success leading complex, multi-stakeholder projects with measurable business impact. Strong understanding of marketing processes, consumer data management, and technology integration. Hands-on familiarity with tools such as Salesforce, CDPs, CMS, DAM, and personalization platforms. Proven ability to manage vendors, budgets, and cross-functional teams. Strong communication and influence skills; able to translate technical concepts into business outcomes. Preferred Qualifications: MBA or Master's degree preferred. PMP, Agile, or Product Owner certification. Experience in working in global or matrixed organizations. Familiarity with data privacy, consent management, and marketing analytics. Soft Skills: Strategic Thinker: Connects technology strategy to business growth objectives. Influential Partner: Builds alignment across technical and non-technical stakeholders. Change Agent: Drives adoption and champions innovation. Customer-Centric: Keeps consumer and marketer experience at the core of every solution. Analytical: Uses data to drive decisions, improvements, and accountability. Compensation & Benefits: Base Salary Range: $140,000 - $160,000 + Annual Bonus Benefits - Medical/Dental/Vision + Matching 401k Plan Vacation - 20 Days Paid Vacation & Unlimited Wellness Days $200 Monthly Beverage Allowance HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.

Cohen's Fashion Optical Staten Island, the leader in providing dynamic optical fashions at great prices, is looking for a store manager! Are you an experienced optical retail manager looking for their next challenge? Are you a dedicated optical sales professional ready to move up to the role of store leader? Are you passionate about the people you serve and the community you live in? Are you dedicated to selling the best products to your clients? Can you problem solve and interact well with a variety of different people? Can you drive sales and growth? If this sounds like you then we would love to talk about this amazing opportunity! Your Role as Store Manager Make sure every guest has an outstanding experience Orders the optical supplies the store needs like frames and lenses while making sure the store and our clients get the best prices. Works with other retailers in the area to develop relationships that benefit each other Ensures every Team Member is accountable to their action plans and commitments. Delivers clear feedback to our team members regarding performance goals and objectives. Develops monthly team meeting plans to keep everyone on the same page Schedules the team members for each weeks work Is responsible for weekly payroll Collaborates with the store Doctor to make sure all patients medical needs are being met. Recruits and develops new talented team members Keeps accurate records of inventory and sales Works with and understands medical insurances Make sure that new customers become repeat customers What We Offer Salary of $85k-$110k depending on experience Store performance bonuses and incentives Paid time off The most modern medical technology and equipment Please send your resume to *********************** and contact LIly Drabik via text/call ************

how to apply listed below - please read job description prior to applying. Retail Store Manager - Fishs Eddy (UNION SQUARE / FLAGSHIP Location) Reports To: Chief Revenue Officer (Ari Langsdorf) Direct Reports: Assistant Store Manager, Sales Associates About Fishs Eddy Fishs Eddy is not just a brand-it's a way of thinking. We are built on humor, authenticity, and a passion for great design. We create unique, high-quality housewares and tabletop products with a distinct personality that resonates with our customers. Our team is a close-knit group of thinkers, doers, and creatives who embody our core values every day. About the Role: Fishs Eddy is looking for a highly capable Retail Store Manager to lead the charge in it's Flagship location. This is a hands-on leadership role responsible for all daily store operations, team performance, customer experience, and visual standards. You'll be managing a high-volume retail store in one of NYC's most vibrant neighborhoods-with a strong community vibe, a distinct brand voice and a heritage of almost 40 years! The Store Manager must balance operational excellence with creative brand alignment, ensuring that the store delivers on both financial performance and the unmistakable Fishs Eddy experience. Key Responsibilities: Store Operations & Performance Oversee all aspects of day-to-day operations, including opening/closing, inventory management, merchandising, and visual standards. Ensure the store meets or exceeds revenue targets and profit margins through strong sales management and staff productivity. Partner with HQ teams (finance, operations, product) to ensure accuracy in POs, stock levels, and sales reporting. Implement and maintain operational systems and procedures to ensure efficiency, consistency, and cleanliness. Team Leadership Recruit, train, and develop a high-performing retail team. Key Supporting Roles: Assistant Manager - Your right hand, stepping in when you're off-site to ensure smooth operations. (in place) Visual Merchandiser - A role supporting in-store visuals and reporting into the founder for creative direction. (in place) Back-of-House Sergeant - The operational backbone; manages stockroom, supports displays, and handles all things fix/build/move. (in place) Schedule and lead regular team meetings to drive alignment on sales goals, product knowledge, and service standards. Backbone of meetings and structure will be through our FEOS setup (Fishs Eddy Operating System) that has a weekly “Family Meal” will all keep team members. Provide real-time coaching and feedback; conduct formal performance reviews and growth plans. Customer Experience Uphold Fishs Eddy's unique approach to customer engagement-witty, warm, informed, and never cookie-cutter. Make People Smile is a CORE FOCUS for us … ultimately our goal is to have people leave the store holding one of our bags; but if we cannot achieve that having them smile while in our space is an absolute non-negotiable. Be present on the floor to engage with customers, problem-solve, and model high-touch service standards. Handle escalated customer service issues with grace and accountability. Merchandising & Visual Standards Ensure all product displays reflect Fishs Eddy's visual merchandising guidelines and brand personality. Lead seasonal resets, event-based floor moves, and window refreshes in collaboration with the Visual Merchandising Manager. Monitor product turns and inform buying based on in-store trends and customer feedback. What You Bring: 5+ years experience managing a high-volume retail store (ideally $5M+ annual revenue). Proven track record of driving sales, managing inventory, and building high-performing teams. Deep understanding of NYC retail dynamics and customer expectations. Strong organizational and operational skills; comfortable using POS and retail management systems. Exceptional communication and leadership skills. Why Fishs Eddy? We've been doing this forever-and we're just getting started. Our flagship at 19th & Broadway is iconic, and our new Brooklyn location just opened in October ‘25. Join a small but mighty team bringing creative retail back to NYC, one dish at a time. Compensation and Benefits: • Annual Salary: $110,000 • Pay Frequency: Bi-Weekly • Additional Benefits: -Health Insurance after a waiting period (99.99%) -PTO -Participation in Incentive Equity Pool (subject to vesting). - Potential Annual Bonus tied to stores performance. *Note that benefits policies are administered by a third party PEO. You can apply by sending your resume and cover letter to ******************** Subject Line should ready - FLAGSHIP STORE MANAGER Fishs Eddy Core Values A Fishs Eddy team member is a HUMAN that SMILES and is not above DOING THE DISHES. They know how to FORK OFF, and they are always willing to MAKE A TOAST when they have something productive to say. Fork Off Good sense of humor Self-deprecating Ability to banter. Human Inclusive & tolerant. Built on respect, driven by diversity. EVERY voice has a seat at our table. Smile Optimistic mindset / adaptable skillset. “Can-do” attitude. Challenges are chances to grow. Make a Toast Direct, authentic, and respectful communication. Listen, learn, lead … in that order. Empower every voice. No room for “Yes Men.” Do the Dishes Nothing above OR below us. Hard work, grit, determination. One team, one goal … shoulder to shoulder.

An industry-leading, vertically integrated real estate firm is seeking a General Manager to take the helm of a modern 900-unit rental community, encompassing a mix of market-rate and affordable residences. The ideal candidate will bring proven leadership and operational expertise in managing large-scale residential portfolios, with a strong background in mixed-income property management. Responsibilities: Serve as the face of the property, ensuring every resident interaction reflects the highest level of professionalism and hospitality. Lead community engagement initiatives, oversee events, and foster a welcoming environment for all residents. Direct the daily operations of the property, encompassing all residential, amenity, and common areas. Provide strong leadership for the on-site team by setting clear goals, delivering performance reviews, approving time off, and ensuring compliance with company policies. Support hiring, onboarding, and continuous staff training. Supervise all maintenance operations, including vendor procurement, contract negotiation, and ongoing vendor relationships. Conduct regular building inspections and promptly address any maintenance, safety, or compliance concerns. Ensure full adherence to building codes, safety regulations, and city/state housing requirements. Oversee emergency preparedness planning, participate in safety drills, and maintain accurate compliance documentation. Partner with accounting and finance teams to manage annual budgets, track operating expenses, and identify opportunities for cost efficiencies. Support timely and accurate financial reporting and variance analysis. Collaborate with the leasing team to oversee renewals, move-ins, terminations, and negotiations. Manage compliance and reporting for mixed-income and rent-regulated units in accordance with NYC housing programs. Spearhead operations for new property development, including coordination during lease-up, stakeholder communication, vendor onboarding, and transition activities. Act as the point of contact for ownership, legal counsel, and external partners regarding insurance, arrears, and other property-related matters. Requirements: 12+ years managing large residential properties, including ultra-luxury and mixed-income communities, with at least 5 years in a senior management capacity. Experience with NYC affordable housing compliance. Experience leading high-performing teams and overseeing all aspects of property operations. Proficiency in Yardi and strong financial and budget management skills. Excellent resident relations, communication, and vendor management abilities. Commitment to operational excellence, safety, and superior service standards. Salary Range: $175,000 - $200,000 plus bonus and comprehensive benefits. The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity, and other non-cash incentives. Please send your resume for immediate consideration to: nlipari@adviceny.com If you are not interested in this specific opportunity, but know of someone who might be, please share this ad with that individual. Referrals are always greatly appreciated. Advice Personnel *Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm

Experience: Premium or Luxury Fashion Retail Seniority: Manager LUCA FALONI is a refined luxury menswear brand inspired by Made In Italy craftsmanship and timeless design. With a focus on premium materials and exceptional fit, we are redefining modern elegance for a global clientele. Every piece is entirely made in Italy by skilled artisans, blending heritage techniques with contemporary sophistication. Role As Store Manager, you will lead all daily operations and customer-facing activity, while coaching a small team to deliver a memorable, high-touch retail experience. You'll own sales performance, visual presentation, stock, team leadership, and ensure every guest leaves with a lasting impression of LUCA FALONI. Responsibilities Lead, coach, and motivate the in-store team to consistently achieve sales and service goals Deliver an exceptional clienteling experience tailored to each customer Maintain impeccable visual merchandising and brand presentation standards Monitor sales performance, drive KPIs, and identify areas for growth Oversee daily store operations, stock management, and back-of-house processes Ensure compliance with all operational and security procedures Act as a brand ambassador, maintaining deep knowledge of products, fabrics, and craftsmanship Collaborate closely with HQ on stock planning, events, training, and feedback Requirements Solid experience in premium or luxury retail, including team leadership Passionate about exceptional service, storytelling, and product knowledge Naturally confident, warm, and able to connect with a discerning customer base Commercially minded with an understanding of KPIs, conversion, and stock flow Highly organised, proactive, and hands-on in your leadership style Experience with menswear, tailoring, or craftsmanship-led brands is a plus What we offer A competitive compensation package, including base salary and performance-based bonus A comprehensive benefits package with a mix of financial and non-financial rewards: Complete uniform Access to exclusive staff discounts Career development in a growing, international luxury brand A collaborative, quality-driven environment where excellence is recognised We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination. Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process . We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule. Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.

Abbode Store Manager - Job Description We're looking for an experienced, organized, and proactive Store Manager to lead day-to-day operations at our Nolita storefront. This is a hands-on role at a fast-growing startup, and you'll be at the center of shaping how our store looks, feels, and runs. This is a foundational role with room to grow. You'll help define and improve how the store operates-from inventory systems to customer experience to in-store events. You'll Be Responsible For: The success of the store defined by the customer experience and business goals Leading and managing store staff with clarity and care Shaping how the store looks and how processes work for the best customer experience Managing inventory, restocks, and backstock organization Planning and executing in-store events Maintaining store cleanliness, merchandising, and visual standards Communicating regularly with the management about updates, needs, and improvements Actively identifying and solving problems before they become issues Who You Are: Organized and detail-oriented A natural planner who thrives on checklists, systems, and structure Proactive, flexible, and self-starting-you don't wait to be asked Excited to build and improve processes as we grow Comfortable with change and willing to adapt as the business evolves Bonus if You Have Experience With: Shopify or similar retail platforms Working in a creative, product-based business Managing teams in a customer-facing role Must be available to work in person 5 days per week at our Nolita store. Pay is $55-72K / year based on experience.

Compensation: $65,000-$80,000 OTE (Base Salary + Commission) Applicants must have proven diamond jewelry & engagement ring sales experience, including face-to-face engagement ring consultations. We are seeking an experienced diamond-jewelry professional to lead our 5th Avenue New York showroom and overses our LA showroom as Genral Manager US Showrooms . This role suits someone with strong luxury sales experience, a passion for fine jewelry, and the ability to manage and grow a high-performing team in a fast-paced bespoke diamond environment. Rêve Diamonds is a London, NYC and LA-based bespoke diamond jewelry company specialising in engagement rings, wedding rings, eternity rings, tennis bracelets, necklaces and more. KEY RESPONSIBILITIES Sales & Client Experience Act as a brand ambassador, delivering exceptional client service and showroom performance. Develop deep product and brand knowledge and present it confidently to clients. Manage enquiries via email, phone and LiveChat. Conduct in-person consultations in the NYC showroom and virtual consultations when needed. Assist clients through our bespoke design service, preparing quotations and selecting diamonds/gemstones. Liaise with our CAD and workshop teams on bespoke projects. Oversee after-care follow-ups and request client reviews. Ensure the showroom and jewelry displays are always perfectly presented. Business Development Achieve individual and showroom sales targets. Grow and enrich the client database. Use the CRM daily to manage prospects, tasks and opportunities. Lead client-acquisition efforts both inside and outside the showroom. Ensure accurate and complete database management for future CRM activities. Management Lead, coach and motivate the showroom team. Provide weekly objectives, feedback and performance guidance. Recruit, train and evaluate team members. Oversee scheduling, administration and showroom operations. Monitor competitors and identify opportunities for growth. Represent the company at meetings, events, networking and industry functions. Ensure all reporting and analytical tasks are accurate and submitted on time. Maintain flexibility to support the showroom outside regular hours when needed. What We're Looking For Proven luxury diamond jewelry sales experience. Passion for fine jewelry, diamonds and gemstones. Strong ability to build trust and relationships with clients. Consistent history of meeting/exceeding sales targets. Excellent verbal and written communication. High level of professionalism and customer-service standards. Strong administration, organisation and time-management skills. Ability to handle pressure, multitask and work to deadlines. Tech-savvy and adaptable, with working knowledge of Google Docs and HubSpot CRM. Well-presented, security-aware, and able to work independently as well as part of a team. Experience & Skills Minimum 1 year luxury retail or diamond jewelry sales experience. Strong ability to drive sales and manage client relationships. Ability to work varied shifts including evenings and Saturdays. Ability to travel locally and occasionally nationally. Team-leadership, coaching and development skills. Strong communication skills and excellent attention to detail. Fluent English required; additional languages an asset. Must be authorized to work in the U.S. Preferred College/university degree. GIA coursework or Graduate Gemologist qualification.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We are currently recruiting for a Store Manager to join our team at one of our MANGO locations in Long Island, New York. Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. The pay for this position at commencement of employment is expected to start at $70,000 annually ; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay at any time. You got it? We like you!

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Director of Customer Success for SMB/MDO/Scaled CS is a senior leader responsible for driving customer outcomes, regional retention and growth, and the performance of a 30+ person Customer Success team. This role focuses on delivering world-class customer experiences and exceeding metrics for gross and net revenue retention (GRR/NRR), renewals, product adoption, and customer satisfaction. You'll provide strategic direction, develop operational processes, scale team capabilities, champion AI and automation use internally, and partner cross-functionally to ensure the success of our clients across all segments and geographies within the region. A primary focus of this role is to ensure the team have the right skills and capabilities to effectively communicate and demonstrate Diligent's value proposition. This also includes partnering with the BUs and GTMR teams on enablement programs, and coaching team members to develop their direct reports as product advocates and experts. This role finds opportunities to continuously improve the way we target and engage clients, including renewal & expansion opportunities, and including leveraging AI and automation. A key focus is building scalable client engagement, retention, risk mitigation processes to proactively address client needs and improve retention. Given the seniority of the role, this person will be a critical participant and leader for global Customer Success initiatives, requiring partnership with global CS and Post-sales teams. Key Responsibilities Customer Outcomes & Strategy Take ownership of all core Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Client retention, renewals, adoption, usage, and satisfaction across Diligent's Mission Driven Organization brands (average ACV Drive strategies to monitor customer health at scale, proactively mitigate risk, and optimize forecasting and expansion plans, leveraging data-driven insights and AI-powered tools. Develop and manage high-impact engagement strategies tailored for a high volume, low ACV customer base, partnering with Onboarding, Training, Professional Services, Customer Success Associates, and Support teams to help customers progress on their maturity curve. Create and iterate on digital-first engagement and save plays to consistently deliver value and drive business outcomes for a large, diverse set of clients. Operational Leadership Build, scale, and refine post-sale operating models for high velocity, low ACV segments-including use of pooled resources and rapid-response support alongside dedicated named account management. Drive the automation of key customer journeys through digital, tech touch, and AI-enabled processes to deliver efficient, scalable support and engagement. Continuously enhance reporting capabilities to track team and customer outcomes, improve accountability, and refine retention forecasting. Ensure KPIs are set and achieved on a quarterly and monthly cadence. Manage the Customer Success budget with focus on high efficiency and optimized resource allocation for a hybrid team structure. Identify and execute on opportunities to further automate and streamline CS operations using technology and AI. Team Leadership & Development Lead and mentor a hybrid Customer Success team-combining named account CSMs and a pooled CS account management model-to ensure rapid response to evolving customer needs. Foster a culture of performance, curiosity, learning, and collaboration. Champion product mastery across the team to drive stronger product advocacy and client adoption. Define clear role expectations, establish KPIs for each team member, and ensure ongoing accountability through structured performance management. Drive implementation of coaching, career development frameworks, and compensation strategies in alignment with HR, Finance, and global CS leadership. Communicate transparently and frequently to keep teams motivated, informed, and aligned-celebrating successes and learning from challenges. Strategic Collaboration Partner with Sales, Account Management, and other Post-Sales teams (Onboarding, Training, Professional Services, Support) to shape expansion and renewal strategies and maximize the customer lifecycle value for high volume, low ACV accounts. Collaborate horizontally with product, engineering, enablement, marketing, community, and training teams to influence product roadmaps, scale customer education, and elevate engagement programs. Analyze geographic and market data to identify growth opportunities and optimize go-to-market strategies specifically for Mission Driven Organization brands. Lead strategic visioning and planning as part of annual business cycles, ensuring CS operations are aligned to company priorities. Customer Voice & Advocacy Serve as the regional advocate for the voice of the customer, representing Mission Driven Organization brands in internal forums and strategy sessions. Facilitate and scale customer advocacy programs, including digital reference and peer communities, to strengthen engagement and loyalty. Embed a unified, customer-first mindset and drive alignment on shared KPIs across CS and cross-functional teams. Capture and synthesize ongoing customer feedback using digital and tech touch methods to inform product development and complementary service enhancements. Required Experience/Skills Experience: 5+ years in customer-facing roles within B2B SaaS, 5+ years in a senior CS leadership role (team lead, manager of a CS discipline. Demonstrated success leading post-sales functions (CS, Onboarding, Renewals, Support - or if only one, then CS) in smaller ACV accounts Developed team-level KPIs to drive towards a high-performing team of CS professionals Deep understanding enterprise software/SaaS market Preferred experience within the not-for-profit and public sector including school board administration and local community government Proven track record of meeting or exceeding retention, expansion and client satisfaction targets Location in New York, Washington D.C. or Vancouver is desirable Skills: Develop and execute on CS strategy to drive client retention, satisfaction and product engagement Strong command of CS metrics: NRR, GRR, CSAT, time-to-value, health scores. Strategic thinker with hands-on experience building segmentation and engagement models. Proficient in CS tech and analytics tools (e.g., Gainsight, Salesforce). Has already leveraged AI and automation to build efficiency, scale and drive better client experiences. Able to operate at both strategic and tactical levels; comfortable with ambiguity. Skilled in executive-level communication, customer engagement, and cross-functional influence. Strong commercial acumen, with fluency in sales and expansion methodologies. Leadership: Experience leading geographically distributed, multi-layered, high performing teams. Experience leading a team of 20+ and managing at least 4 people leaders Track record of hiring A players in all levels of former organizations Expertise in change management, team design, and organizational scaling. Ability to influence internal stakeholders and align teams around customer outcomes. Passionate about developing leaders and reinforcing a high-trust, high-performance culture. Strong understanding of Diligent solution strategy and able to identify and build a team structure that provides optimal support ecosystem across the region Ability to manage and navigate executive level conversations to drive departmental behaviors across all lines of the business. U.S pay range $151,000-$189,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.