Customer service manager jobs in Newark, NJ - 3,775 jobs

Manager, Sales and Customer Service Short Hills, NJ, United States Full time Schedule $65,640- $109,200 Annually* * based on job, location, and schedule Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Work a flexible retail schedule, including days, evenings, holidays, and weekends Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement

Here's the deal: Our client runs a national, multi‑location distribution business with customer service decentralized across nine regions. They need a seasoned Director to standardize the customer experience, unify processes, and lead people-so every customer gets the same high‑caliber service whether they're in Boston or Dallas. The mission One voice, one way: Create uniform standards across nine independently run customer service groups; drive consistency for escalations, policies, and communications. Build the “central nervous system”: Become the subject‑matter expert for how the company faces customers-document, standardize, and scale best practices across functions. Drive change in a legacy environment: Treat this like a start‑up build within a mature business. Challenge the status quo, modernize workflows, and lead through change. What you'll lead People & culture: Mentor and professionalize a distributed team. Inspire camaraderie and collaboration; co‑create training and coaching programs that stick. Operations: Stand up a clear operating model for ordering, delivery, returns, credits, and escalations. Ensure one playbook is used everywhere. Cross‑functional relationships: Partner with Sales, Operations, Quality, Purchasing, Warehouse, and Distribution Center leadership to keep the end‑to‑end experience tight. Data‑driven improvements: Track customer KPIs (first‑contact resolution, order accuracy, on‑time delivery, NPS) and use insights to sharpen decisions and fix root‑cause issues. Outcomes you'll own Consistency across nine regions-one standard for handling issues and escalations. A documented playbook with training that raises baseline performance across teams. Better decisions, faster: Exercise strong judgment to make customer‑smart choices that are also smart for the business. Bench strength: Build leaders and a pipeline below the senior tier; mentor and level‑up managers. Reporting & structure Two Customer Service Managers will be direct reports. Collaborate with nine General Managers who run distribution centers (historically managed their own P&L, including customer service). Travel & location Remote role with travel to meet teams; ~25% in the beginning, then decreasing as standards take hold. Who you are Seasoned operator who has led decentralized service teams and driven enterprise‑wide standardization. Change leader comfortable challenging norms-clear communicator who documents and scales what works. Entrepreneurial mindset inside a larger company-hands‑on, scrappy, and outcomes‑obsessed. Culture builder who can rally teams, create camaraderie, and raise the bar through training and coaching. Sharp judgment-balances customer wins with business realities. Bonus backgrounds: Hospitality or travel industries Nice‑to‑have tools & experience CRM, call‑center platforms, dispatch/logistics systems; familiarity with order management and returns workflows. Experience in high‑volume distribution or last‑mile environments; continuous improvement credentials (e.g., Six Sigma) The client offers medical, dental, vision, up to 15 days of PTO Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies. This position offers a competitive base salary and significant bonuses that result from successful account growth and inside sales. Job Responsibilities: • Negotiate contracts and close agreements to maximize profit. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients. • Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements. • Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients. • Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status. • Other duties as required or assigned. • Assist with high-severity requests or issue escalations as needed. Proficiencies: • Strong organizational skills • Attention to detail • Possess friendly and positive disposition • Adaptable and able to work in a fast-paced environment. • Ability to manage multiple projects at a time • Display effective communication skills • Negotiation skills Requirements Supervisory Requirements: This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company. Education/Experience: • College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify. • Customer service experience, preferably in a retail, restaurant, or related environment. • Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment • To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge. Work Environment/Physical & Visual Demands: • This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand. • This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes

Reports To: COO / Head of Operations Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we're redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community. As we scale, we are investing heavily into the customer experience side of the business - developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth. Role Description We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks' customer experience function from the ground up. This is a foundational, highly cross-functional role - you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience. You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1-2 people initially). This role is on-site in New York, NY. Key Responsibilities Customer Experience Strategy & Ownership Build the full customer support and success strategy from scratch Own the design of end-to-end customer workflows, from ticket handling to escalations Create systems and processes that ensure consistently high customer satisfaction Establish and track core CX KPIs (response times, resolution rates, CSAT, NPS, etc.) Cross-Functional Collaboration Work daily with the Operations team to identify root causes of issues and eliminate friction Partner closely with Product & Engineering to design tools, features, and improvements based on customer feedback Translate customer pain points into actionable insights for senior leadership Participate in product roadmap conversations as the voice of the customer Customer Support Systems & Tools Select and implement support tools, ticketing systems, macros, automations, and reporting frameworks Develop internal documentation, knowledge bases, and standard operating procedures Identify opportunities for automation and improved efficiency Execution & Problem Solving Personally handle top-tier issues, escalations, and unique customer situations Improve issue resolution speed and accuracy through structured processes Proactively identify patterns in customer inquiries and build solutions to reduce volume Team Building & Leadership (Future) Potential to hire and manage 1-2 customer support specialists as demand grows Train, coach, and develop team members to uphold Swish-level service standards Qualifications Required 3-7+ years of experience in customer success, customer support, or CX operations Experience building processes, systems, or CX infrastructure from scratch Strong operational mindset with the ability to design scalable workflows Excellent written and verbal communication skills Empathetic, customer-obsessed, and solutions-oriented Experience working cross-functionally with Product, Engineering, and Operations Ability to thrive in a fast-paced, ambiguous, rapidly evolving environment On-site availability in NYC Preferred Experience in e-commerce, live shopping, marketplaces, or high-volume support environments Prior experience selecting or implementing CX tools (Zendesk, Gorgias, Intercom, etc.) Startup or early-stage company experience Compensation Salary range: $70,000 - $110,000, depending on experience. What We Offer Opportunity to build an entire customer experience function from the ground up A dynamic, energetic environment in a rapidly growing sports entertainment company Collaboration with senior leadership and cross-functional teams Room for future team-building and leadership expansion Competitive compensation and growth opportunities Competitive benefits offerings

About Us: We are Anyway: the learning-to-earning coach built to help the next generation explore what's possible. We're reimagining how young people figure out their next steps, blending youth insight with technology and industry connection to open up new possibilities and make informed decisions about their future. Our ecosystem brings together students, educators, industry, and government to make guidance feel more personal and pathways more visible, shaping a future where every young person can find their thing, in their own way. Role Overview: As the first US-based Customer Success Manager at Anyway, you will be pivotal in working with schools, districts, and partners to ensure our customers are achieving their goals. You will align our product to meet their needs, driving adoption, resolving challenges, and building long-term relationships that foster retention and growth. Key Responsibilities: Customer Engagement: Working closely with schools, districts and partners to understand their objectives and align our solutions to meet their goals. Onboarding & Adoption: Lead effective onboarding processes, ensuring customers are equipped to use our platform to its fullest potential. Relationship Building: Cultivate strong, long-lasting relationships with customers, acting as their trusted advocate and point of contact. Identify Opportunities: Continuously assess customer usage and identify opportunities for expansion and increased impact. Problem Resolution: Address and resolve any challenges customers may encounter, ensuring a seamless experience. Feedback Loop: Gather customer feedback and collaborate with our product team to enhance our offerings. Qualifications: Bachelor's degree in Education, Career Development, or a related field. 5-8 years in customer-facing roles, preferably in education technology or career development. Strong communication and interpersonal skills. Ability to thrive in a fast-paced environment. Proven track record of building and maintaining customer relationships. Proficient in using CRM tools and data analysis. Ideal Candidate Traits: To hit the ground running, you must have previous experience working with schools districts. Driven by purpose and motivated by the desire to make a meaningful impact in the educational sector. Comfortable navigating shifting priorities and fast-paced environments. Someone who values collaboration and open communication, contributing to a positive team culture. Eager to seek knowledge and embrace new challenges for personal and professional growth. Deeply invested in our mission and the positive changes we bring to students and educators. Work Environment: Hybrid role working 3 days a week with the team in the Brooklyn based office, increasing to 5 days on occasion as needed. Supportive and respectful workplace culture that values open communication. Opportunities for professional development and continuous learning. Join Us: If you are a passionate career advocate who thrives on collaboration and is committed to making a positive impact in education, we would love to hear from you! Apply now to be part of our mission at Anyway.

Job Title: Senior Customer Service Coordinator (Hybrid) Schedule: Monday-Friday, 8:30 am - 5:00 pm 18 month assignment to start Pay: 28.85/hour Are you a detail-oriented customer support professional with a passion for building strong relationships and supporting vital business operations? Kelly in Partnership with Johnson and Johnson has exciting opportunities to work in the Somerset NJ area in a hybrid work schedule as a Senior Customer Service Coordinator! About the Role As a Senior Customer Support Services Coordinator, you'll be the cornerstone of our order management process, providing exceptional service to both external customers and internal business partners across our operating companies. This hybrid role is perfect for candidates who are collaborative, organized, and committed to operational excellence, compliance, and continuous improvement. Key Responsibilities Specialized Order Processing: Manage sophisticated order processing, including coordination of shipments and deliveries, fulfillment of controlled substance orders, and handling cases through multiple channels (phone, email, fax). Regulatory Compliance: Maintain thorough records and uphold rigorous compliance with guidelines set by GMP, SOX, DEA, FDA, PWC, and safety/environmental authorities. Investigative Support: Validate, enter, balance, and edit specialty orders while applying policies, procedures, and regulatory knowledge. Process Improvement: Handle requests for deviations; collaborate with team members to support business improvements and lean initiatives. Cross-Functional Collaboration: Serve as a subject matter expert and go-to partner for our Sales & Marketing, E-Commerce, and Finance teams. Champion programs that benefit our environment and communities. Qualifications High school diploma or GED required; Bachelor's degree preferred. Minimum 4 years' customer service experience, ideally with multitasking and handling competing priorities. SAP knowledge (Atlas or ROTC) is required. Proven background supporting customer service via phone calls and multi-media inquiries (email, fax, electronic system). Outstanding oral and written communication, organizational, and investigative skills. Demonstrated team collaboration and strong interpersonal abilities. Experience using MS Office, ERP systems, and related business software. Knowledge or certification in Lean methodologies is a plus. Ability to work independently and maintain high standards of quality, compliance, and accountability. Top 3 Must-Have Skills SAP experience with Atlas or ROTC modules Customer service expertise: managing orders/cases via phone, email, fax, and multi-channel inquiries Strong communication and investigative skills: excels in team settings Why Join Us? Hybrid work schedule for work-life balance Inclusive, supportive team environment Opportunities for professional growth and development Make an impact on our company, customers, and community

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives. Position Overview: The Affiliate & Display Manager is responsible for managing UNIQLO USA's performance marketing across affiliate channels and programmatic display platforms. This role plays a key part in driving customer acquisition, nurturing publisher relationships, optimizing spend efficiency, and ensuring alignment with brand and business objectives. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced, data-driven environment. Key Responsibilities: Manage and grow UNIQLO's affiliate marketing program across content, loyalty, influencer, and technology partners. Develop and maintain strong relationships with top-performing affiliate partners and networks (e.g., Rakuten, etc.). Oversee day-to-day operations of affiliate campaigns, including offer approvals, creative asset management, tracking QA, and partner communication. Develop a strategic roadmap to scale high-performing partners and explore new affiliate opportunities for incremental growth. Own programmatic display campaign setup, trafficking, and performance optimization via DSPs. Collaborate with paid search, social, and site teams to ensure cohesive customer journeys and consistent messaging. Monitor KPIs including ROAS, CPA, revenue contribution, click-through rates, and viewability to inform optimization decisions. Conduct competitive benchmarking and partner-level incrementality testing to inform investment decisions. Partner with Analytics and Finance to validate performance, set forecasts, and support monthly reporting needs. Ensure all campaigns follow compliance and brand guidelines, including data privacy regulations. Requirements: 3-5 years of experience managing affiliate programs and/or programmatic display campaigns. Experience with Rakuten Linkshare, Partnerize, and/or Commission Junction is a plus Experience working with affiliate networks, attribution tools, and DSP platforms. Strong analytical skills and proficiency in Excel, Google Analytics, and Looker Studio. Familiarity with affiliate partner types (e.g., content, loyalty, influencer, subnetwork) and associated strategies. Excellent communication and relationship management skills, both internally and externally. Ability to manage multiple projects and deadlines independently. Passion for retail and e-commerce, with a strong sense of ownership and accountability. Experience working in or with fast-paced, cross-functional marketing teams preferred Salary: $119,000 - $133,000 annually* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, UNIQLO USA does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Solina USA, is a proud Solina Group company, specializing in the creation of customized seasonings and sauces. Our focus is on catering to Quick Service Restaurants, Fast casual, Casual dining, and food manufacturers, where our commitment lies in providing exceptional flavor solutions tailored to their unique needs. The Plant Manager is responsible for planning, leading, guiding, directing, and managing a dry seasoning and coating operation site consistent with policies and procedures of Solina as well as with Federal, state and local law. ESSENTIAL FUNCTIONS Yield & Labor Establishes achievable goals and follows up on all progress; positive or negative. Trains and coaches supervisors/management to recognize opportunities and realize their impact on the operation. Tracks progress of yields, labor, and all related expenses. Identifies opportunities and implement solutions. Formulates or approves short and long−term operating objectives in areas such as cost reduction, quality improvement, new product development and/or integration as undertaken at the plant level. Budget & Operations Establishes accurate fixed and capital budgets for annual planning purposes. Works to ensure operation is functioning to cost and budget so all aspects of the operation contribute to the total P&L. Manages Service vendors, local municipal relationships and Environmental programs Safety & Quality Ensures efficient and profitable operations by conformation to specifications and procedures. Works with the Quality Department to ensure compliance to all production specs and procedures Trains, manages, and directs all support staff activities to include Safety, Food Safety/QA, Accounting, Maintenance and Production supervision. Facilitates a profitable operation that produces safe quality products efficiently. Employee Relations Ensures approachability and support to all levels of employees. Ensures management and hourly interaction remains contributable to a positive and effective team. Maintains accurate and open communication at all times. REQUIRED SKILLS, EDUCATION, AND EXPERIENCE Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be: Bachelor's degree (B.A.) from four-year college or university 10+ years' experience in plant management. Formal Lean Manufacturing training a plus Manufacturing knowledge and understanding of yields, plant efficiencies, and operations procedures. Knowledge of dry seasoning blending and packaging experience preferred. PREFERRED QUALIFICATIONS Demonstrated track record of working with cross functional global teams in addition to working autonomously. Ability to work under pressure and meet established goals and objectives. Solid understanding of OSHA, DA and Food Safety regulations. Interpersonal Skills to Interact with diverse groups of individuals and cross functional areas within the company and outside the company Capability to work in a detail oriented, fast paced and dynamic environment. Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment. High level of written and verbal communication skills, organizational planning, teamwork, analytical reasoning, and adaptability. High level of written and verbal communication skills, organizational planning, teamwork, analytical reasoning, and adaptability. Excellent problem-solving skills, provide innovative ideas to meet customer demands. Proficiency in Microsoft Office Suite with emphasis on SharePoint, Excel, and Word Capability to read and write correspondence which uses technical/scientific terminology. Ability to establish and maintain effective working relationships with all contacts inside and outside of the company with strong interpersonal and organizational skills. The salary range for this position is $135,000 - $155,000 annually.

Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company's products are sold in over 120 countries. The Senior Manager - Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports. This position is based in office from Mondays-Thursdays, and remote on Fridays. Responsibilities: Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs Management of component versions to ensure accurate work orders and stock usage Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders Track and maintain purchase orders to always ensure accuracy Engage in efforts that support inventory reconciliation and evaluation of inventory health Communicate material supply issues to Supply Planning Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow Achieve in-stock and inventory goals Approve supplier purchase orders in accordance with company targets and guidelines Oversee movement of material within location network Lead supply chain projects and initiatives that will enhance planning and inventory process and results Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level) Recognize opportunities and take initiative to develop or redevelop processes accordingly Education/Experience Bachelor's degree in Supply Chain Management, Business Administration, or related field 5+ years of experience within material/component planning and supply chain 1+ years of experience managing direct reports Prior working experience within the Beauty or CPG industry required Required Skills Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills The ability to work independently with strong decision-making and problem-solving skills Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners Self-starter who will thrive in fast-paced, dynamic environment Possess a strong sense of urgency and ability to multi-task and pivot We Offer: The salary range for this position is $125,000 - $150,000 annually, commensurable with skills, experience, and qualifications Bonus opportunity based on personal and business performance Robust healthcare, insurance, and benefit options Paid time off policies including vacation, personal, holiday, and sick days 401K plus company match Options to support development, including complimentary access to LinkedIn Learning An entrepreneurial career with a dynamic environment where all voices are heard and appreciated Low hierarchy with high visibility to C-Suite on a regular basis A growing company with a proven track record of solid financial stability Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.

Salary: $140,000-160,000 + 15% Bonus Contact: ******************************** Unfortunately for this role we cannot sponsor candidates now or in the future, therefore can only consider permanent residents or US Citizens. Our client, a leading retailer specializing in jewelry and watches, is known for its innovative approach to e-commerce and strong technological foundation. They operate two esteemed brands that enhance the online shopping experience and streamline the supply chain for manufacturers, retailers, and consumers. The organization is seeking a Senior Manager of Digital Analytics to lead e-commerce analytics initiatives and optimize strategies that drive the online business. The ideal candidate excels at turning complex data into clear, actionable insights that elevate marketing efforts and improve customer journeys. Requirements 6 + years of experience in e-commerce analytics, marketing analytics, or a related domain. Demonstrated proficiency in Google Analytics 4, Google Tag Manager, and best practices in e-commerce tracking. Strong command of SQL and Tableau for data manipulation and visualization. In-depth understanding of attribution models (MTA & LTA) and experimental design (A/B testing). Experience working in High-Sku Ecommerce organizations. Key Responsibilities Website Optimization: Analyze current site layouts to identify enhancement opportunities that improve user experience and boost conversion rates. A/B Testing: Formulate and deploy robust experimental frameworks to measure the effectiveness of product placements, messaging, and user flows. Marketing Analytics: Manage comprehensive analysis of the conversion funnel, focusing on vital metrics such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), and customer retention. Clustering and Segmentation: Develop meaningful consumer and product segments to inform targeted marketing and merchandising strategies. Dashboarding & Reporting: Design innovative dashboards that provide insights into e-commerce performance throughout the customer lifecycle. Financialization: Transform basic performance data into actionable financial metrics, enabling ongoing optimization of e-commerce strategies. Insights: Address analytical requests and effectively communicate critical findings to relevant stakeholders.

Where culture meets luxury Today, through its exceptionally crafted books, home fragrances, and objets d'art, Assouline invites the intellectual and curious into a world of beauty. Here, we invite you to learn the history of the brand, which was founded in Paris in 1994 by Prosper and Martine Assouline. Assouline has published over 1,500 luxury titles across international markets on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel. POSITION SUMMARY The Senior Financial Planning & Analysis Manager will be the reporting and detailed analytics lead for the company globally. He/ She will be responsible for monthly, quarterly, and yearly reporting deliverables and will participate in continued enhancements to the company's financial planning and analysis KPIs. The position reports to the Global Controller. ESSENTIAL JOB FUNCTIONS Create and manage dynamic financial models, developing compelling outputs that track business metrics and performance on a weekly, monthly, and quarterly basis Provide integral support on key team deliverables, including annual budgeting, 5-yr operating and strategic planning, quarterly financial forecasts, and both internal and external business reporting Be responsible for collaborating closely with our Supply Chain team to support near and long-term supply and demand, understand key drivers of business performance, and interpret key themes and actionable items within our fulfillment and distribution network across our optical labs, distribution centers, and shipping partners Craft insights and continue to seek and find improvements in our analysis to provide visibility into Supply Chain COGS performance and drivers of variances between budgeted and actual results monthly Collaborate with key partners to identify opportunities and improve business results by developing financial models for a range of potential strategic and operational cases Use your financial acumen and Excel expertise to develop and deliver thoughtful reporting to the FP&A team, business partners, and investors Lead financial assessment of proposed capital projects, including ROI and payback analysis, to support investment decisions Provide analytical and strategic support for ad hoc analyses (focusing on the why more than the what) Strong understanding of Inventory Management, FP&A, Supply and Demand. Manage and coach an analyst KNOWLEDGE, SKILLS & ABILITIES At least 7-10 years of finance experience, preferably in consumer good products. Advanced excel skills mandatory. Knowledge of NetSuite is strongly preferred. Strategic thinking ability to examine data, identify issues/trends and recommend solutions. Ability to manage multiple projects simultaneously with strong attention to detail. Good communicator and customer service focused. Exposure to Executives reporting and communication. Ability to work independently with minimal supervision. Assouline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. The appointed candidate will be offered a salary within the range of $140,000-$150,000 annually. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.

Our client is a U.S.-based leader in healthcare, consumer products, and regulated formulations, developing and distributing a diverse portfolio spanning infection prevention technologies, medical devices, over the counter (OTC) drugs, cosmetics, sanitizers, disinfectants, and specialty cleaning products. With multiple R&D and manufacturing sites across the United States, the organization is known for its commitment to innovation, scientific rigor, and product excellence. The team is expanding and seeking a seasoned expert to lead product safety, toxicology strategy, and regulatory safety governance across a broad and growing portfolio. Position Overview This person is responsible for developing, implementing, and overseeing the non-clinical safety strategy that supports new product development, regulatory submissions, and the maintenance of marketed products. This role will lead safety strategy across drugs, medical devices, cosmetics, sanitizers, disinfectants, and other regulated categories, ensuring scientific robustness, regulatory compliance, and on-time delivery of all safety-related documentation. The ideal candidate blends deep technical expertise, strong regulatory acumen, and hands-on experience with a leadership mindset. Key Responsibilities Safety & Toxicology Leadership Lead the Product Safety & Toxicology function, guiding safety strategies across early innovation, development, and post-market. Develop and execute non-clinical safety plans supporting regulatory submissions, including: Investigational New Drug (IND) / New Drug Application (NDA) Medical Device 510(k) submissions Pesticide registrations under applicable federal frameworks Evaluate new ingredients, impurities, and inactive ingredients for safety qualification. Oversee the design, monitoring, and interpretation of in vitro and in vivo studies. Ensure compliance with Good Laboratory Practice (GLP) and regulatory guidance (U.S. and ex-U.S.). Regulatory Safety Documentation Author and review non-clinical safety sections for: IND / NDA submissions 510(k) medical device filings Pesticide regulatory submissions Deliver toxicological risk assessments, safety clearances, and Consumer Product Safety Reviews (CPSR). Oversee the creation and accuracy of Safety Data Sheets (SDS) across multiple product categories. Cross-Functional Collaboration Serve as the safety representative across R&D, Clinical, Manufacturing, Quality, and New Product Development. Advise teams on safety concerns, study design, and risk mitigation. Support regulatory authority interactions (e.g., FDA, Health Canada). Operational Excellence Maintain and improve safety documentation, assessment templates, and internal SOPs. Lead initiatives to enhance process efficiency, accuracy, and compliance. Support claims including allergen statements, non-animal testing, and “free-from” declarations. Leadership & Mentorship o Raw material qualification o SDS generation o Packaging, fragrance, and nonwoven safety reviews o Managing third-party safety and environmental certifications (e.g., Safer Choice, USDA Biobased, NEA, EWG) o Foster scientific excellence, knowledge-sharing, and cross-functional alignment. Performance Expectations Deliver high-quality, accurate, regulatory-compliant safety outputs on schedule. Demonstrate scientific judgment, ownership, and proactive problem-solving. Influence decision-making across cross-functional teams without formal authority. Contribute innovative solutions and lead continuous improvement initiatives. Qualifications Education Bachelor's degree in Life Sciences required. Advanced degree (PhD, PharmD, MS) strongly preferred. Toxicology certifications (DABT, CCCTO) are a plus. Experience 8-10+ years in toxicology, product safety, or regulatory safety roles. Experience with regulatory submissions: IND / NDA Medical Device 510(k) Pesticide registrations Strong familiarity with U.S. and Canadian safety regulations. Skills & Competencies Exceptional written and verbal communication. Strong analytical, organizational, and leadership abilities. Ability to manage multiple projects in fast-paced, matrixed environments. High attention to detail with strong problem-solving skills. Independent, decisive, and comfortable interfacing with stakeholders at all levels. Working Conditions Hybrid schedule: 4 days onsite / 1 day remote in New Jersey.

The Senior Trade Manager is a critical member of IBSA's Market Access team, supporting trade and channel strategies and tactics for both inline and pipeline products. As a cross-functional integrator, the Senior Trade Manager will use his/her commercial, market access and trade expertise to collaborate closely with internal and external partners to support in-line brands and to prepare for the launch of future products. For inline products, this position supports patient access to IBSA brands via trade distribution, copay assistance programs, Independent Pharmacy programs (with the Director of MA) and government programs (FSS). For future products, this position develops trade and access strategies, identifies and works with external vendors to support key distribution/trade strategies. Key Responsibilities: Develop product-specific trade strategies and tactics for traditional drug wholesalers, hybrid distributors, independent pharmacies, chain drug, food/drug and other retailers in conjunction with the Director of MA and other internal stakeholders Develop and execute copay savings programs to maintain patient access, reduce Rx abandonment and maximize patient LOT while supporting annual GTN goals Develop integrated IBSA Direct program with SPs and internal stakeholders. Track specialty pharmacy performance: Rx abandonment, time-to-fill, PA success rate etc. and communicate to internal stakeholders. Recommend strategies to improve pharmacy and program performance Manage Cash Voucher and hybrid programs (GoodRx, Cost Plus etc.) Review wholesaler and distributor inventory levels, service levels, days-on-hand, and other metrics. Recommend actions to optimize wholesaler/distributor performance Liaise with external and internal partners to design and execute new product launch plans, ensuring that all trade-related launch deliverables are completed on time Shape, inform and coordinate RFP processes to identify and engage prospective channel partners needed to launch new products Manage PAP Program Manage GPO relationships (Premier, Vizient, MHA, etc.) Manage Fingertip Formulary program including program tracking, training and communication for field sales Support gross-to-net (GTN) modeling for existing and new products leveraging knowledge of trade channel economics to develop brand WAC pricing and access program recommendations for management consideration Participate in sales training programs including Initial Sales Training (IST), the IBSA annual sales meeting (NSM) and POA meetings Strategic Planning & Analysis: Provide insights and strategic analysis to support current IBSA Portfolio products, future launch brands and business development cases Support IBSA sales team in understanding business opportunities for current IBSA portfolio and launch brands Partner with US Commercial Team (Sales, Marketing, Sales Operations) to pull through initiatives that align to the annual Strategic Brand Plans Qualifications: Bachelor's degree (4 years B.A., B.S. or equivalent) from an accredited institution. MBA or advanced degree is preferred Minimum of 4 years' experience in pharmaceutical and/or health care sales Experience with various healthcare trade channels (retail pharmacies, specialty pharmacies, independent pharmacies, VA/DOD, GPO etc.) and familiarity with various payment models (PBM, DTP, buy-and-bill, Medicare Parts B and D). Experienced in customer negotiation, financial analysis, and execution/ implementation of contracting activities. Team player willing to “roll up his/her sleeves” with excellent oral (presentation and communication), written, and interpersonal skills PC skills required; MUST be proficient in MS Office, including Word and Excel, PowerPoint, Microsoft Teams, Zoom Other Duties assigned as needed This role reports to the Head of Market Access & Trade and will require no more than 20% travel. A home office (HQ) presence required an average of 4 days per week.

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

This is Ruban Alwin, Senior Recruitment Executive with Galent. We're Looking for Sr. Engagement Lead for one of our Direct Client. Job Information: Engagement Lead / Client Partner - Investment Management (Data Analytics & AI) Location: New York, NY (Hybrid) Duration: Full Time Key Responsibilities: Strategic Advisory: Act as a thought partner to senior executives and CXOs; build trusted relationships and influence strategic decision-making. Solution Leadership: Shape and drive innovative strategies in data modernization, advanced analytics, and AI that deliver measurable business outcomes. Client Engagement: Cultivate long-term, trust-based relationships with senior stakeholders; proactively identify emerging needs, opportunities, and original ideas. Practice Growth: Contribute to firm-wide leadership by expanding the asset management vertically with differentiated and scalable offerings. Leadership: Represent the firm's senior leadership team in client interactions; collaborate across delivery, consulting, and managed services. Team & Capability Development: Mentor, recruit, and develop project leads and consultants; contribute to culture-building, knowledge development, and internal initiatives. Key Qualifications: 12+ years of relevant experience in the investment management industry, with demonstrated success in winning business and growing client accounts. Recognized executive presence, deep domain expertise, and the ability to navigate and influence complex client organizations. Proven track record of designing and delivering large-scale data, analytics, and AI-driven transformation initiatives. Strong relationship-building and advisory skills; ability to engage at the highest levels and operate effectively in politically complex environments. Entrepreneurial mindset, proactive, visionary, and capable of shaping new opportunities. Regards, Ruban Alwin

Cohen's Fashion Optical Staten Island, the leader in providing dynamic optical fashions at great prices, is looking for a store manager! Are you an experienced optical retail manager looking for their next challenge? Are you a dedicated optical sales professional ready to move up to the role of store leader? Are you passionate about the people you serve and the community you live in? Are you dedicated to selling the best products to your clients? Can you problem solve and interact well with a variety of different people? Can you drive sales and growth? If this sounds like you then we would love to talk about this amazing opportunity! Your Role as Store Manager Make sure every guest has an outstanding experience Orders the optical supplies the store needs like frames and lenses while making sure the store and our clients get the best prices. Works with other retailers in the area to develop relationships that benefit each other Ensures every Team Member is accountable to their action plans and commitments. Delivers clear feedback to our team members regarding performance goals and objectives. Develops monthly team meeting plans to keep everyone on the same page Schedules the team members for each weeks work Is responsible for weekly payroll Collaborates with the store Doctor to make sure all patients medical needs are being met. Recruits and develops new talented team members Keeps accurate records of inventory and sales Works with and understands medical insurances Make sure that new customers become repeat customers What We Offer Salary of $85k-$110k depending on experience Store performance bonuses and incentives Paid time off The most modern medical technology and equipment Please send your resume to *********************** and contact LIly Drabik via text/call ************

About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Market , Gourmet Garage , Di Bruno Bros. , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. About You The Associate Manager of Store Design & Site Development leads the end-to-end planning, design, and execution of new store development projects. This role ensures that all site and store designs meet operational, aesthetic, and brand standards while coordinating with internal stakeholders and external partners to deliver high quality, cost-effective, and timely store openings. This role also oversees a team of three project engineers responsible for designing store layouts and ensuring alignment with Wakefern's merchandising and operational standards. Essential Job Functions: Supervise and mentor a team of three project engineers focused on store layout design. Assign projects, manage workloads, and ensure timely delivery of design milestones. Provide guidance on design standards, technical challenges, and cross-functional coordination. Evaluate potential sites for new supermarket locations, including store sizing and truck routing. Oversee site plan creation for member and Wakefern-identified locations Collaborate with Real Estate on lease-related construction issues, including tenant/landlord work schedules. Develop lease exhibits such as pylon signage and exterior elevations. Ensure site lighting complies with Wakefern standards. Lead store planning and design processes to align with Wakefern merchandising and operational standards. Design lighting plans and select appropriate fixtures. Issue RFPs and coordinate with architects, engineers, and consultants. Review and approve design documents to ensure alignment with customer experience and operational goals. Qualifications: Bachelor's degree in Architecture, Engineering, or a related field. Minimum 5 years of experience in commercial site development, preferably in retail or supermarket environments. Strong knowledge of supermarket operations and store planning. Familiarity with zoning, permitting, and construction processes. Proficiency in design and project management tools (e.g., AutoCAD, Adobe, SketchUp). Excellent communication, negotiation, and organizational skills. Willingness to travel to project sites as needed. Working Conditions & Physical Demands Ability to monitor computer screens, access interactive meetings with camera and sound. Ability to work a hybrid schedule as established by the company. Ability to sit, stand, bend and walk retail sites for long periods of time. Ability to travel to project sites as needed, including long distances. Leadership Competencies Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve it Influence Others: The ability to effectively collaborate, inspire, persuade and align others Drive Change: Create the vision and drive the momentum for change Talent Planning: Build organizational and associate capability to achieve business goals Take Accountability: Drive a culture of ownership throughout the organization Inclusive Leadership: Role model inclusive leadership to leverage diversity Core Competencies Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication. Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships. Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work. Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results: Supports divisional and strategic objectives through achievement of work goals. Compensation and Benefits The salary range for this position is: $100,00 to $130,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations. Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

Abbode Store Manager - Job Description We're looking for an experienced, organized, and proactive Store Manager to lead day-to-day operations at our Nolita storefront. This is a hands-on role at a fast-growing startup, and you'll be at the center of shaping how our store looks, feels, and runs. This is a foundational role with room to grow. You'll help define and improve how the store operates-from inventory systems to customer experience to in-store events. You'll Be Responsible For: The success of the store defined by the customer experience and business goals Leading and managing store staff with clarity and care Shaping how the store looks and how processes work for the best customer experience Managing inventory, restocks, and backstock organization Planning and executing in-store events Maintaining store cleanliness, merchandising, and visual standards Communicating regularly with the management about updates, needs, and improvements Actively identifying and solving problems before they become issues Who You Are: Organized and detail-oriented A natural planner who thrives on checklists, systems, and structure Proactive, flexible, and self-starting-you don't wait to be asked Excited to build and improve processes as we grow Comfortable with change and willing to adapt as the business evolves Bonus if You Have Experience With: Shopify or similar retail platforms Working in a creative, product-based business Managing teams in a customer-facing role Must be available to work in person 5 days per week at our Nolita store. Pay is $55-72K / year based on experience.

Applicants must have proven diamond jewelry & engagement ring sales experience, including face-to-face engagement ring consultations. We are seeking an experienced diamond-jewelry professional to lead our 5th Avenue New York showroom and overses our LA showroom as Genral Manager US Showrooms . This role suits someone with strong luxury sales experience, a passion for fine jewelry, and the ability to manage and grow a high-performing team in a fast-paced bespoke diamond environment. Rêve Diamonds is a London, NYC and LA-based bespoke diamond jewelry company specialising in engagement rings, wedding rings, eternity rings, tennis bracelets, necklaces and more. KEY RESPONSIBILITIES Sales & Client Experience Act as a brand ambassador, delivering exceptional client service and showroom performance. Develop deep product and brand knowledge and present it confidently to clients. Manage enquiries via email, phone and LiveChat. Conduct in-person consultations in the NYC showroom and virtual consultations when needed. Assist clients through our bespoke design service, preparing quotations and selecting diamonds/gemstones. Liaise with our CAD and workshop teams on bespoke projects. Oversee after-care follow-ups and request client reviews. Ensure the showroom and jewelry displays are always perfectly presented. Business Development Achieve individual and showroom sales targets. Grow and enrich the client database. Use the CRM daily to manage prospects, tasks and opportunities. Lead client-acquisition efforts both inside and outside the showroom. Ensure accurate and complete database management for future CRM activities. Management Lead, coach and motivate the showroom team. Provide weekly objectives, feedback and performance guidance. Recruit, train and evaluate team members. Oversee scheduling, administration and showroom operations. Monitor competitors and identify opportunities for growth. Represent the company at meetings, events, networking and industry functions. Ensure all reporting and analytical tasks are accurate and submitted on time. Maintain flexibility to support the showroom outside regular hours when needed. What We're Looking For Proven luxury diamond jewelry sales experience. Passion for fine jewelry, diamonds and gemstones. Strong ability to build trust and relationships with clients. Consistent history of meeting/exceeding sales targets. Excellent verbal and written communication. High level of professionalism and customer-service standards. Strong administration, organisation and time-management skills. Ability to handle pressure, multitask and work to deadlines. Tech-savvy and adaptable, with working knowledge of Google Docs and HubSpot CRM. Well-presented, security-aware, and able to work independently as well as part of a team. Experience & Skills Minimum 1 year luxury retail or diamond jewelry sales experience. Strong ability to drive sales and manage client relationships. Ability to work varied shifts including evenings and Saturdays. Ability to travel locally and occasionally nationally. Team-leadership, coaching and development skills. Strong communication skills and excellent attention to detail. Fluent English required; additional languages an asset. Must be authorized to work in the U.S. Preferred College/university degree. GIA coursework or Graduate Gemologist qualification. Compensation: $65,000-$80,000 OTE (Base Salary + Commission)