Customer service manager jobs in North Dakota - 333 jobs

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Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **Position Overview** The Vice President, Customer Financial Services & Financial Intelligence (CFS/FI) is a senior finance executive responsible for leading largescale, end to end customer finance operations and associated transformation initiatives across Lumen. The role provides strategic and operational leadership for Quote to Cash and Record to Report, including billing, collections, credit, dispute management, customer facing financial operations, and enterprise financial intelligence, reporting, and analytics. This executive role is designed for a leader who can operate at scale-setting vision, aligning cross functional stakeholders, and sponsoring complex, multi-year programs that improve accuracy, efficiency, transparency, and customer experience. The VP partners closely with the Controller, CFO organization, Sales, Operations, IT, and external vendors, and regularly interfaces with senior executives to ensure alignment with enterprise priorities. **Key Accountabilities** + Establish and communicate the long term vision and strategic roadmap for Customer Financial Services and Financial Intelligence, aligned to enterprise financial, operational, and customer objectives. + Serve as a trusted advisor to the Chief Accounting Officer & Controller and broader executive leadership on customer finance operations, performance trends, risks, and transformation opportunities. + Lead through influence across highly matrixed organizations, ensuring strong alignment between Finance, Sales, Operations, Technology, and shared services partners. + Sponsor and govern largescale, cross-functional transformation programs spanning billing, accounts receivable, dispute resolution, revenue assurance, reporting, and analytics. + Drive modernization of processes, systems, and data capabilities to improve invoice accuracy, reduce cycle times, strengthen controls, and enable data driven decision making. + Champion automation, advanced analytics, and emerging technologies to sustainably reduce manual effort, improve throughput, and increase operational resilience. + Lead financial intelligence and reporting capabilities that support the Controller organization, Sales leadership, and executive management with timely, accurate, and actionable insights. + Oversee the evolution of reporting hierarchies, segmentation, metrics, and management scorecards to support planning, forecasting, and executive decision making. + Ensure reporting processes and outputs are scalable, well controlled, and aligned with enterprise financial standards. + Proactively identify and mitigate operational, financial, and compliance risks associated with large scale customer transactions and data flows. + Lead and develop senior leaders across multiple customer finance and financial intelligence functions, fostering a culture of accountability, collaboration, and continuous improvement. + Set clear expectations, objectives, and performance standards for leaders and teams operating in a global, multi-location environment. **Success Measures** + Sustained improvements in invoice accuracy, timeliness, and customer experience. + Improved accounts receivable performance and dispute resolution effectiveness. + Delivery of major transformation initiatives on time and aligned to business outcomes. + Strong governance, control environment, and audit outcomes. + High engagement, capability, and performance of leadership teams. **Qualifications and Experience** + Extensive senior level experience in finance operations, controllership, or enterprise transformation within a large, complex organization. + Demonstrated success leading large scale, cross-functional programs that drive measurable operational and financial outcomes. + Deep understanding of customer finance domains such as billing, accounts receivable, dispute management, revenue assurance, and financial reporting. + Proven ability to lead through influence in matrixed environments and partner effectively with senior executives. + Strong executive communication skills, with the ability to translate complex operational and financial topics into clear, actionable insights. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $238,076 - $317,434 in all states. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-REMOTE \#LI-SB1 Requisition #: 341018 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Responsibilities Location(s) Hartford, Connecticut, Albany, New York, Annapolis, Maryland, Atlanta, Georgia, Augusta, Maine, Austin, Texas, Baton Rouge, Louisiana, Bismarck, North Dakota, Boise, Idaho, Boston, Massachusetts, Carson City, Nevada, Remote Status Regular Job ID REQ-056158 Key Responsibilities: Key Responsibilities: * Lead a global team in managing a ~$400M P&L within PerkinElmer, focusing on key financial metrics (revenue, margins, price/volume/mix, customer past dues, salesforce effectiveness, etc.) to drive business performance. * Partner with commercial leadership to deliver actionable financial insights that drive revenue growth and maximize profitability, leveraging detailed analysis to enable data-driven decision-making. * Develops structured, driver-based FP&A models following best practices and leveraging advanced scenario and sensitivity analysis techniques. * Serve as a strategic advisor to division leadership, offering recommendations to navigate ambiguity, accelerate profitable growth, and implement new technologies and processes to enhance financial and operational decision-making. * Develop and implement the annual operating plan and financial forecasts, ensuring alignment with business goals, and providing insights into performance. Oversee both annual and long-term financial planning cycles, analyzing market trends, gross margins, headcount, and other key drivers. * Support key commercial deals, providing input on pricing, contract structures, and financial viability to drive profitability. * Lead efforts to improve financial processes and drive operational efficiency, eliminating non-value-added activities, enhancing data governance and reporting, and collaborating across teams to optimize financial operations. * Manage special projects and ad-hoc financial reporting, providing insights to support decision-making and ensure alignment with emerging business needs and strategies. * Build and lead a high-performing, diverse team, fostering a commercial-centric culture Qualifications: * Bachelor's degree in Accounting, Finance or Business * 10+ years of relevant business experience in Finance, Analytics, Pricing or Product Management with a track record of scalable success, including leading a team Preferred Qualifications: * Proven experience leading global teams in a matrixed, multi-cultural organization * Strong collaboration skills, working effectively with business leaders and cross-functional teams * Experience building driver-based revenue/cost models and

Job Description At INSight Partners, our Client Managers are the cornerstone of our client relationships. This role is ideal for a highly organized, proactive professional who thrives in a fast-paced environment and enjoys building long-lasting partnerships with clients, carriers, and vendors. As a Client Manager, you'll manage a portfolio of clients, ensuring high-quality service, strategic insights, and seamless execution of all policy-related tasks. JOB RESPONSIBILITIES Client Relationship Expert: Cultivate strong and enduring relationships with your clients, key vendors, and carriers. Serve as the primary point of contact, delivering exceptional service and support. Timely and Effective Communicator: Respond promptly and professionally to inquiries from clients, insurance carriers, risk advisors, and supervisors. Knowledge Navigator: Stay informed about carrier products, underwriting guidelines, and legislative updates to provide accurate, insightful recommendations to clients. Analytical Insight: Review and analyze client exposures to develop strategic renewal or new business specifications. Master Negotiator: Prepare and evaluate quotes for competitiveness and accuracy. Negotiate terms when appropriate. Presentation Prodigy: Collaborate with risk advisors to prepare and present compelling proposals to clients. Efficiency Engineer: Ensure accurate invoicing and premium financing while meeting all deadlines. Detail-Oriented Dynamo: Coordinate with Account Manager to process policies, endorsements, audit documents, and client requests with precision and care. Organization Champion: Maintain accurate records including schedules, summaries, and renewal tracking for your book of business. Flexible Contributor: Step in where needed-supporting special projects, process improvements, or anything else that helps the team and clients thrive. SKILLS AND STRENGTHS Excellent verbal and written communication skills Quick learner with strong analytical and critical thinking skills Empathetic and attentive listener with a positive, team-first mindset Highly organized with strong time management and prioritization abilities Comfortable with technology, including agency management systems (APPLIED EPIC) and basic math Committed to integrity, confidentiality, and delivering service excellence

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: ******************* ZMNrDJviY What you will do: Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. How you will do it: Set and monitor goals for overall team growth and profitability. Lead the efforts of the Service Team to ensure productivity, consistency and quality. Respond and assist with the closure of warranty-related issues. Manage customer relationships and drive issue resolution. Assist with monthly forecasting and management of overhead accounts. Maintain optimum team staffing levels through labor forecasting, planning, and management. Recruit, hire and retain team staff. Work with direct reports and Team Technical Leads to create effective development performance plans. Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports. Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner. Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable. Take responsibility for safety performance and program compliance. Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders. Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors. What we look for: As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority. Required Qualifications: College degree or equivalent combination of education and experience. A minimum of 10 years' experience in the HVAC field. Preferred Skills/Education/Experience: Bachelor's in a technical field. 5 years of supervisory experience and 1-2 years related site coordination and project management experience. 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls. Experience using service management software and financial accounting systems. Excellent verbal and written communication skills. Strong computer skills in a Microsoft Office environment. Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels. HIRING SALARY RANGE: $89,000 -119,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** #LI-DS1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

As the Service Manager, you would be responsible for managing the Ag service department by overseeing job progress, resolving customer disputes, supervising staff, and scheduling the service team. If you are passionate about customer service and have related experience, read the job description below and apply today! We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with 65+ years in the marketplace! ESSENTIAL DUTIES AND RESPONSIBILITIES Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc. Maintains a high level of customer satisfaction. Oversees and assists scheduling work in the service area in an effective manner that allows for the best use of available space and the best service for our customers. Supervises service associates, including employee relations issues, performance reviews, training needs, disciplinary action, and termination. Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies. Monitors Key Performance Indicators and other available reports and adjusts business plans and procedures/processes as appropriate. Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc. Handles documentation and resolution of Goodwill claims with manufacturers. Determines needs relating to special tooling, equipment, vehicles, and work hours, etc. Interviews and hires personnel for the service department. Maintains a safe, clean, neat, and orderly work environment. Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up. Resolves customer disputes to ensure fair value for the customer and company. Reviews work orders and ensures timeliness of completion and accuracy. Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc. Regularly reviews JHAs, reviews company-wide safety incidents with the team to pass on lessons learned, enforces safety policies, etc. Works within and promotes vision, mission, and values. Performs other duties as assigned. Supervisory Duties: Manages all service department personnel. Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department. Provides regular and timely feedback that recognizes employee performance, motivating employees, and promoting self-development. Communicates with and coaches employees on assignments, providing technical expertise as needed. Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development. Qualifications: Mechanical experience with the product lines represented. Completion of Lead Yourself for internal candidates is preferred. Two-year degree or equivalent experience and training preferred. Prior supervisory experience or Service Management Training preferred. Excellent customer service skills. Good oral and written communication skills. Computer knowledge. Must have good leadership, detail, and organizational skills. Ability and willingness to work flexible hours. Must possess a clean driving record. Working Place: Bismarck, North Dakota, United States Company : Virtual Fair - Feb 27th - Butler machinery

About Veero Ford & CDJR At Veero Ford & Chrysler Dodge Jeep Ram, we believe that great service starts with great people. Our dealership is rooted in small-town values: honesty, accountability, and treating customers like neighbors rather than numbers. We coach and support our team daily, invest heavily in training, and offer big-city opportunities without the noise, traffic, or grind. Morris, MN offers what metro markets can't; quiet living, a lower cost of living, short commutes, a tight-knit community, and access to lakes and outdoor recreation. For the right leader, this is a chance to build a high-performing service department while enjoying a better quality of life. Relocation assistance is available and can be discussed during the interview process. Job Type & Schedule Job Type: Full-Time Schedule: Monday to Friday, Saturdays as needed Work Requirements Work Location: In person Ability to Commute/Relocate: Morris, MN Compensation $6,500 - $9,000 per month Role Summary Veero Ford & CDJR is seeking an experienced, hands-on Service Manager to lead a busy, fast-growing service department representing both Ford and Stellantis brands. This role requires a strong operational mindset, disciplined process execution, and the ability to coach and motivate a diverse team of advisors, technicians, and support staff. The ideal candidate thrives on accountability, process improvement, customer satisfaction, and efficient shop flow. If you want to run a tight operation, develop people, and build a department the right way while enjoying small-town quality of life, this role is built for you. Responsibilities Leadership & Department Oversight Manage daily service operations, workflow, and customer communication Coach advisors, technicians, and service staff to meet performance expectations Oversee dispatching, RO management, shop flow, and daily productivity Ensure consistent execution of processes and high customer satisfaction Operational Performance Track and improve key service KPIs technician efficiency, hours per RO, EFL, multipoint inspection completion, declined work follow-up, and warranty accuracy Maintain service retention and CSI goals Ensure quality control on all repairs and proper documentation Customer Experience Handle escalated customer concerns with urgency and professionalism Monitor CSI surveys and online reviews weekly Create a customer-first environment throughout the service lane Financial Management Support dealer and fixed ops leadership with forecasting and reporting Manage department profitability, labor gross, and expense control Drive revenue through disciplined processes and strong service presentation Partner with Parts Manager on inventory availability, returns, and obsolescence control Qualifications 3+ years of dealership service management or assistant service manager experience Strong understanding of Ford or Stellantis service operations preferred Proven experience improving shop performance and customer satisfaction Ability to lead with clarity, discipline, and calm under pressure Strong communication and conflict-resolution skills Solid grasp of KPIs, financial metrics, and workflow management Valid driver's license and clean driving record Why Join Veero Ford & CDJR Small-town living with big-city opportunity No traffic, short commutes, lower cost of living A leadership team that supports your ideas, growth, and career path A stable, respectful environment committed to process and development Growing store with strong demand across Ford and Stellantis brands Relocation assistance available Long-term advancement opportunities as the group expands Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Paid training and continuous development Life insurance HSA availability Employee vehicle purchase discounts Career path opportunities as the group grows Equal Opportunity Employer Statement Veero Ford & Chrysler Dodge Jeep Ram is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any protected category.

Job Description KFC Team Member (Customer Service & Food Production) Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: A commitment to promote from within Training and mentorship programs Scholarship opportunities Reward and recognition culture Competitive Pay Flexible schedules- day, night and evening shifts Employee meal discount program Career advancement and professional development opportunities Medical benefits Health and Wellness programs PERKS! Discounts on various offers Next Day pay available KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! The responsibilities of the team member will include: Interaction with customers: receiving orders, processing sales and monies and managing customer issues. Preparation of products. Maintaining quality of product. Monitoring all service equipment. Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. Champions recognition and motivation efforts Requirements: The ideal candidates must want to have fun serving great food to our customers! Must be at least 16 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Complete training certification Enthusiasm and willingness to learn Team player Commitment to customer satisfaction Strong work ethic

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. **Key Responsibilities:** + Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. + Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. + Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. + Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. + Ensure consistent application of policies, processes, and reporting across the zone + Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. + Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. + Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. + Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. + Assist in implementing enterprise privacy and compliance policies within assigned zones. + Provide privacy-by-design and compliance-by-design guidance to operational teams. + Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. + Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. + Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. + Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. + Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. + Travel for conferences and to meet with customers as needed, up to 30%. **Basic Qualifications:** + Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. + 6+ years of experience in healthcare compliance, privacy, or information governance. + Minimum 3 years of experience in a leadership, supervisory, or team management role. + Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. + Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. + Proficiency in privacy incident tracking systems and data reporting tools. + Excellent analytical, organizational, and communication skills. + Proven ability to manage multiple priorities and deadlines in a fast-paced environment. + Strong ethical judgment, attention to detail, and commitment to confidentiality. + Ability to travel up to 30% **Desired Qualifications:** + Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. + Professional certification such as CIPP/US, CHPC, CHC, or RHIA. + Experience in a healthcare technology or health data interoperability organization. + Familiarity with privacy-by-design frameworks and compliance integration in technology environments. + Experience collaborating with internal audit or regulatory compliance teams. + Demonstrated success in developing and delivering privacy training or educational materials. + Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Role OverviewLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 with Altru Health located in Grand Forks, ND. Both, first and second shift are available. Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. What You'll Dobe responsible for driving client and patient satisfaction scoresprovide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control departmentlead teams and departmental projects and initiativeseffectively manage the Unit Operating Systemmonitor compliance and reach project target dates of completionsupport a diverse and inclusive workforce What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringbe responsible for driving client and patient satisfaction scoresprovide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control departmentlead teams and departmental projects and initiativeseffectively manage the Unit Operating Systemmonitor compliance and reach project target dates of completionsupport a diverse and inclusive workforce Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Valley Imports is looking for an Automotive Service Lane Manager to join our team! The Service Lane Manager is a key leadership role responsible for overseeing and optimizing the daily operations of the service lane at the dealership. This position involves managing service advisors, ensuring exceptional customer service, and facilitating the efficient flow of vehicles through the service process. Hours are 7am-6pm, Monday-Saturday, 50 hours per week. Salary-based pay. We offer various benefits, employee discounts, and paid time off (PTO)! QUALIFICATIONS (minimum requirements) Education and/or years' experience required: High School Diploma or G.E.D. Associate's degree in Auto Technology field. Valid driver's license and acceptable driving record. Preferred/Required Skills and Abilities: Mechanical background. Strong communication and customer service skills. Proven experience in automotive service management or a related role. Strong leadership and interpersonal skills. In-depth knowledge of automotive service processes and industry best practices. Familiarity with dealership management software and service lane technology. Ability to analyze data and implement improvements based on performance metrics. Supervision of others/decision making aptitude (if applicable): Supervisory responsibilities are required with this position. ESSENTIAL FUNCTIONS AND ACCOUNTABILITES Supervise and lead the service advisor team, providing guidance, training, and support to ensure optimal performance. Conduct regular team meetings to communicate objectives, share updates, and address any challenges. Ensure a high level of customer satisfaction by maintaining open communication, addressing customer concerns, and resolving issues promptly. Train service advisors in customer service best practices and ensure consistent adherence to service standards. Oversee the service lane workflow to ensure a smooth and efficient process from vehicle intake to delivery. Collaborate with technicians and parts department to streamline service processes and minimize wait times for customers. Manage appointment scheduling to optimize service lane capacity and ensure efficient allocation of resources. Coordinate with the service scheduler and service advisors to balance workload and prioritize service orders. Monitor key performance indicators (KPIs) related to service lane efficiency, customer satisfaction, and advisor productivity. Generate regular reports for dealership management, highlighting areas of success and areas that may need improvement. Implement training programs for service advisors to enhance product knowledge, customer service skills, and adherence to company policies. Encourage ongoing professional development and certification for service advisors. Maintain positive relationships with vendors and suppliers to ensure timely and accurate delivery of parts and accessories. Negotiate favorable terms and pricing to optimize the cost of goods sold. Implement and monitor quality control processes to ensure that service work meets dealership and manufacturer standards. Address any issues related to service quality promptly and efficiently. Adhere to work schedule and maintain regular attendance. Performs Wallwork Inc.-wide duties as requested by the designated supervisor. Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures. BENEFITS: Health, Dental & Vision Insurance Health Savings Account Employer-Paid Life Insurance & Long-Term Disability 401(k) & Profit Sharing Plan Voluntary Benefits Flexible Spending Accounts Paid Time Off (PTO) Plan Employee Assistance Program Employee Discounts and Special Events

Valley Imports is looking for an Automotive Service Lane Manager to join our team! The Service Lane Manager is a key leadership role responsible for overseeing and optimizing the daily operations of the service lane at the dealership. This position involves managing service advisors, ensuring exceptional customer service, and facilitating the efficient flow of vehicles through the service process. Hours are 7am-6pm, Monday-Saturday, 50 hours per week. Salary-based pay. We offer various benefits, employee discounts, and paid time off (PTO)! QUALIFICATIONS (minimum requirements) Education and/or years' experience required: * High School Diploma or G.E.D. * Associate's degree in Auto Technology field. * Valid driver's license and acceptable driving record. Preferred/Required Skills and Abilities: * Mechanical background. * Strong communication and customer service skills. * Proven experience in automotive service management or a related role. * Strong leadership and interpersonal skills. * In-depth knowledge of automotive service processes and industry best practices. * Familiarity with dealership management software and service lane technology. * Ability to analyze data and implement improvements based on performance metrics. Supervision of others/decision making aptitude (if applicable): * Supervisory responsibilities are required with this position. ESSENTIAL FUNCTIONS AND ACCOUNTABILITES * Supervise and lead the service advisor team, providing guidance, training, and support to ensure optimal performance. * Conduct regular team meetings to communicate objectives, share updates, and address any challenges. * Ensure a high level of customer satisfaction by maintaining open communication, addressing customer concerns, and resolving issues promptly. * Train service advisors in customer service best practices and ensure consistent adherence to service standards. * Oversee the service lane workflow to ensure a smooth and efficient process from vehicle intake to delivery. * Collaborate with technicians and parts department to streamline service processes and minimize wait times for customers. * Manage appointment scheduling to optimize service lane capacity and ensure efficient allocation of resources. * Coordinate with the service scheduler and service advisors to balance workload and prioritize service orders. * Monitor key performance indicators (KPIs) related to service lane efficiency, customer satisfaction, and advisor productivity. * Generate regular reports for dealership management, highlighting areas of success and areas that may need improvement. * Implement training programs for service advisors to enhance product knowledge, customer service skills, and adherence to company policies. * Encourage ongoing professional development and certification for service advisors. * Maintain positive relationships with vendors and suppliers to ensure timely and accurate delivery of parts and accessories. * Negotiate favorable terms and pricing to optimize the cost of goods sold. * Implement and monitor quality control processes to ensure that service work meets dealership and manufacturer standards. * Address any issues related to service quality promptly and efficiently. * Adhere to work schedule and maintain regular attendance. * Performs Wallwork Inc.-wide duties as requested by the designated supervisor. * Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures. BENEFITS: * Health, Dental & Vision Insurance * Health Savings Account * Employer-Paid Life Insurance & Long-Term Disability * 401(k) & Profit Sharing Plan * Voluntary Benefits * Flexible Spending Accounts * Paid Time Off (PTO) Plan * Employee Assistance Program * Employee Discounts and Special Events

Role Description and Purpose The Field Services Manager will plan, direct, and coordinate the activities of the Field Services installation team, facilitating effective execution of the agreed service schedule. Ensuring tools and resources including a reliable fleet of vehicles, trailers and additional field equipment required to execute the scheduled work are available for the Field Services team. This role is up to 50% travel throughout the USA with remaining time to be between remote work and the Dickinson, ND office. Key Roles and Accountabilities Supervisory Responsibilities Oversees the daily workflow, schedules, assignments, travel and expenditures of transportation employees (16-24 employees) troubleshooting and acting as point of escalation and resource for employees in the field. Hires and trains all transport staff including field staff and scheduling employees. Strives to create a workplace culture that is safe, supportive and encourages long term tenure. With support from the Safety Advisor, ensure staff are trained and regularly evaluated and provided with an opportunity to perform to their maximum potential in a safe manner. Tracks completion of installations and service stops reviewing productivity and performance daily. Manages performance including coaching, incentivizing and assigns corrective actions to employees in accordance with company policy. Manage and monitors timesheets including any corrections and leave requests. Develop annual goals, conduct mid and end of year reviews and provides regular feedback. Holds regular 1 on 1 coaching sessions with all direct reports. Be accessible to field crew to help connect field crew with respective subject matter experts within the business to resolve questions or issues on the road or customer site. Acts on concerns or recurring issues observed and reported by field crew as necessary to make systematic improvements. Other duties as directed by leadership. Other Related Duties and Responsibilities Produces a daily/weekly/monthly work schedule to meet customer's requirements in coordination with the Field Services Scheduler. Identify and implement efficiency improvements. Reviews and analyses expenditures and other financial information; uses results to develop and implement plans, policies, and budgets. In collaboration with other managers, develops and implements policies, procedures, goals, and objectives for transportation operations. Provides input for future fleet investment based on industry and internal knowledge. Propose and adhere to budget for the team including hours, salary spend, travel and related costs. Attends all Pre and Post trip reviews to identify and implement any opportunities for improvement, communicate lessons learned, and identify potential issues Schedule and Perform Maintenance Responsible for vehicles and trailers being licensed with all state requirements being met annually including preparing New York fuel tax return. Ensures fleet of trucks are up to date on DOT compliance paperwork and NY HUT Schedules routine maintenance for fleet and equipment (pickups, trailers, forklifts, boat motors, etc.). Arrange pick up and drop off fleet and equipment for service work ranging from emergency repairs to seasonal tire changes. Collects and act on necessary feedback from employees regarding concerns with fleet or equipment. Safety, Health & Environment Demonstrates commitment to company-wide Safety, Health & Environment goals, and principles advocating for direct employees when SH&E concerns arise. Communicates potential safety improvements and application of principles of SH&E to preserve site safety standards. Participates in risk assessments, HAZOP's etc. and environment reviews and specialist audits. Provides feedback and recommendations regarding the design process and assist the support team in implementation. Operating Environment Mix of time spent in an office environment and in the field; will require up to 50% travel. Critical Experience and Qualifications High school diploma or equivalent required. Valid driver's license. Proficient with Microsoft Office Suite. Ability to work safely. Preferred Experiences Bachelor's degree in a business, logistics, or a related field preferred At least three years of transport management or a related field preferred Excellent written and verbal communication skills Excellent organizational skills and attention to detail Self-Motivated and Self-Management of Workload Physical Requirements Moderate physical stress and occasional long hours. Periodic travel. Required activities include sitting, walking, reaching, bending, driving, climbing, frequent use of hands and occasional lifting up to 40 pounds.

Job Description Valley Imports is looking for an Automotive Service Lane Manager to join our team! The Service Lane Manager is a key leadership role responsible for overseeing and optimizing the daily operations of the service lane at the dealership. This position involves managing service advisors, ensuring exceptional customer service, and facilitating the efficient flow of vehicles through the service process. Hours are 7am-6pm, Monday-Saturday, 50 hours per week. Salary-based pay. We offer various benefits, employee discounts, and paid time off (PTO)! QUALIFICATIONS (minimum requirements) Education and/or years' experience required: High School Diploma or G.E.D. Associate's degree in Auto Technology field. Valid driver's license and acceptable driving record. Preferred/Required Skills and Abilities: Mechanical background. Strong communication and customer service skills. Proven experience in automotive service management or a related role. Strong leadership and interpersonal skills. In-depth knowledge of automotive service processes and industry best practices. Familiarity with dealership management software and service lane technology. Ability to analyze data and implement improvements based on performance metrics. Supervision of others/decision making aptitude (if applicable): Supervisory responsibilities are required with this position. ESSENTIAL FUNCTIONS AND ACCOUNTABILITES Supervise and lead the service advisor team, providing guidance, training, and support to ensure optimal performance. Conduct regular team meetings to communicate objectives, share updates, and address any challenges. Ensure a high level of customer satisfaction by maintaining open communication, addressing customer concerns, and resolving issues promptly. Train service advisors in customer service best practices and ensure consistent adherence to service standards. Oversee the service lane workflow to ensure a smooth and efficient process from vehicle intake to delivery. Collaborate with technicians and parts department to streamline service processes and minimize wait times for customers. Manage appointment scheduling to optimize service lane capacity and ensure efficient allocation of resources. Coordinate with the service scheduler and service advisors to balance workload and prioritize service orders. Monitor key performance indicators (KPIs) related to service lane efficiency, customer satisfaction, and advisor productivity. Generate regular reports for dealership management, highlighting areas of success and areas that may need improvement. Implement training programs for service advisors to enhance product knowledge, customer service skills, and adherence to company policies. Encourage ongoing professional development and certification for service advisors. Maintain positive relationships with vendors and suppliers to ensure timely and accurate delivery of parts and accessories. Negotiate favorable terms and pricing to optimize the cost of goods sold. Implement and monitor quality control processes to ensure that service work meets dealership and manufacturer standards. Address any issues related to service quality promptly and efficiently. Adhere to work schedule and maintain regular attendance. Performs Wallwork Inc.-wide duties as requested by the designated supervisor. Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures. BENEFITS: Health, Dental & Vision Insurance Health Savings Account Employer-Paid Life Insurance & Long-Term Disability 401(k) & Profit Sharing Plan Voluntary Benefits Flexible Spending Accounts Paid Time Off (PTO) Plan Employee Assistance Program Employee Discounts and Special Events

Under the direction of the Under Under the direction of the Chief Nursing Officer is responsible for supervising and assisting in the daily clinical management for the unit(s) of the assigned shift, to accomplish the specific unit/department objectives. Essential Functions and Responsibilities: * Maintains quality services through consistent application of policies, procedures, protocols and standards of care. * Clinical resources and support for staff. * Identifies problems related to the functioning of the unit, recommends solutions, and takes corrective action to resolve them. * Coordinates patient placement in and out of unit. * Creates and maintains a work environment conducive to effective communication, team building and professionalism. * Assesses and arranges staffing for unit. * Provides effective input into hiring, termination, discipline, assignment, and evaluation of work for employees. * Participates in orientation of new employees. * Monitors and assures availability of unit supplies. * Communicates and collaborates with staff members, management, physicians, other units and departments regarding patient and quality care issues. * Completes evaluations on employees working in this Unit. * Participates in non-direct patient-care activities including Hospital committees/task forces, quality improvement, and research, educational and other related activities. * Maintains knowledge of current trends and developments in the field by reading appropriate books, journals, and other literature. * Participates in supervisory duties as required, i.e., helping with relief of open shifts, on-call alternating holidays. * Staff Education - input and/or coordination of unit in-services. * Coaches staff to develop stronger decision-making skills. * Work to improve patient care standards within the area of responsibility. * Participates in immediate resolution of patient incidents and patient/family concerns. * Other duties as assigned. #LI-KH1 Required: * Current RN license in the State of Michigan * At least one (1) year of clinical experience in unit specialty * Management experience * Bachelor's degree in Nursing or must be obtained within three (5) years of hire or transfer. Hired or transferred on or after January 1, 2024, must obtain within three (3) years of hire or transfer. * BLS Certification Preferred: * Master's degree in Nursing * ALS Certified * PALS Certification Additional Information * Schedule: Full-time * Requisition ID: 25006472 * Daily Work Times: 8:00 am - 4:30 pm * Hours Per Pay Period: 80 * On Call: No * Weekends: No