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Director of Customer Service
Culligan International 4.3
Customer service manager job in Rosemont, IL
Job Title: Director, CustomerService Division: Consumer Product, PurePlay (APEC) Supervisor: Sr. Director, Brand Marketing Description: The Director of CustomerService will lead and elevate the Customer Care function for our multi-brand eCommerce business, directing the team in alignment with the company's strategies, initiatives, and operations. Partnering closely with the Sr. Director of Brand Marketing, this leader will play a key role in continuously improving the end-to-end consumer journey, embedding customer insights into business decisions, and driving long-term loyalty. The Director will also collaborate with Product, Sales, and Supply Chain teams to close feedback loops, proactively resolve recurring customer pain points, and equip frontline agents with the tools, training, and brand-aligned voice needed to deliver exceptional service.
Responsibilities:
Strategic Leadership
Define the vision and roadmap for the CustomerService team in alignment with business growth, consumer expectations, and brand strategies.
Partner with Brand Marketing leadership to embed customer care as a critical part of the end-to-end consumer experience.
Lead the design and implementation of continuous improvement initiatives that reduce friction across the consumer journey.
Lead brand consolidation efforts within CustomerService operations to ensure consistent processes, tone, and experience across all brands.
Customer Care Excellence
Oversee day-to-day operations of Customer Care across all channels
Establish and monitor KPIs dashboard around response time, resolution rate, CSAT/NPS, and agent productivity to ensure exceptional service standards.
Implement scalable systems, knowledge bases, and troubleshooting guides to support agents in delivering accurate, empathetic, and brand-consistent service.
Training & Enablement
Equip agents with up-to-date training materials, product knowledge, escalation procedures, and communication guidelines.
Build a culture of coaching and professional development to continually elevate team capabilities.
Service Technology and Innovation
Explore and implement emerging technologies, including AI-driven solutions, to enhance customer support efficiency and effectiveness.
Evaluate and integrate new platforms, tools, and resources into existing systems to improve service delivery.
Stay ahead of industry trends and proactively recommend technology enhancements that align with customer and business needs.
Cross-Functional Collaboration
Work with Product and Quality teams to capture, analyze, and act on customer feedback, proactively addressing recurring issues.
Collaborate with Supply Chain to ensure fulfillment and returns processes meet customer expectations.
Partner with Technology/IT to implement service tools, CRM platforms, and automation that increase efficiency and customer satisfaction.
Insights & Continuous Improvement
Leverage data and analytics to identify service trends, root causes of customer issues, and opportunities for improvement.
Share insights with leadership to inform marketing campaigns, product development, and operational decisions.
Drive the evolution of self-service tools, FAQs, and proactive communication strategies to reduce inbound contact and empower customers.
Required Qualifications:
Bachelor's degree required.
10+ years of progressive leadership experience in CustomerService/Customer Experience, preferably in an eCommerce or consumer products industry.
Proven track record of leading a large, high-volume, multi-channel customerservice teams.
Experience assistance with implementing and optimizing CRM, helpdesk, or contact center technologies (Zendesk, Gorgias, Salesforce Service Cloud, etc.).
Demonstrated ability to design and track customerservice KPIs and drive performance against them.
Proven experience implementing new platforms, automation, or AI-driven tools in a customerservice environment
Strong understanding of sales enablement and experience driving upsell initiatives within service channels.
Experience partnering cross-functional team to improve customer outcomes.
Expertise in continuous improvement methodology and a passion for consumer-centric innovation.
Exceptional communication, leadership, and change management skills.
Direct experience in technical water filtration products strongly preferred.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position; Customer-Centric Mindset, Strategic Thinking, Cross-Functional Collaboration, Operational Excellence, Data-Driven Decision Making, Change Leadership, People Leadership & Coaching, Communication & Influence, Problem Solving & Resolution, Adaptability & Resilience
About Us - The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.
Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.
APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats-designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.
Across the portfolio, we combine technical credibility with consumer-first thinking-creating products that are engineered to perform, built to last, and positioned to win in every channel.
Target Salary Range: $115-135k per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).
$115k-135k yearly 3d ago
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Director, Customer Service
American Labelmark Company, Inc.-Labelmaster 3.8
Customer service manager job in Chicago, IL
To lead, mentor and direct customer success teams to ensure optimal customer experiences, drive customer satisfaction and ensure timely and effective CS processes. Our Director, Customer Success must manage all major order channels and processes, suc CustomerService, Director, Customer Experience, Operations, Automation, Skills, Manufacturing, Retail
$120k-157k yearly est. 1d ago
Operations Manager, Channel and Customer Research
Alphasense 4.0
Customer service manager job in Chicago, IL
About Expert Insights:
Expert Insights, which spans AlphaSense's Expert Transcript Library and 1x1 Call Services offerings, delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what's truly important about a company at each moment in time. AlphaSense's library of over 140,000 transcripts is the market's largest, covering all sectors of the economy, with thousands more published each month. Expert Insights is quickly becoming a table-stakes solution for institutional investors to choose the right companies to invest in while gaining rapid adoption among all other consumers of market intelligence from sell-side research and banking, consultancies, and large corporations.
About the Team:
The Generated Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library delivers comprehensive coverage to our users. The Generated Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against - ensuring that the interviews with those experts are of the highest-possible quality and relevance.
About the Role:
Reporting to the Senior Manager, Generated Content Operations - Channel & Customer Research Operations Managers oversee our research pods. Operations Managers are accountable for the overall performance of the research pods under their purview - motivating, managing, and supporting a team of Analysts in the delivery of high-quality, relevant content against our Channel & Customer Research volume and coverage goals. Natural people leaders, our Operations Managers are responsible for cultivating the talent on their team, bringing out the best in our employees through coaching, goal setting, and the delivery of clear and actionable feedback. Operations Managers are also process optimizers, identifying bottlenecks in Analyst workflows that slow production or lead to wasted efforts, and addressing them in ways that ensure the delivery of high-quality and relevant content to the library.
Who You Are:
2+ years of experience in client service responsibilities and 2+ years of experience in people management
Inspiring leader: You are deeply invested in Channel & Customer Research's mission and vision of delivering high-quality, relevant insights to our customers - and are adept at connecting your team and their efforts to that mission, fostering a sense of ownership and meaning
People manager: You have deep experience setting performance and professional development goals, and a successful track record in motivating, coaching, supporting, and holding individuals accountable in achieving those goals
Team builder: You know how to build culture and support infrastructure that brings individual contributors together and enables them achieve their greatest collective potential
Entrepreneurial: You are passionate about the development of teams, people, and processes and are motivated to drive the success of Generated Content and Expert Insights
Metrics minded: You have a demonstrated track record of setting relevant KPIs to measure the success of both people and processes
Data driven: You have a proven ability to build dashboards and analysis to spot patterns in productivity and output that inform your day-to-day management of the team
Process innovator: You have a strong track record of building processes that drive scale and efficiency for your teams
Problem solver: You have a proven ability to identify the root cause of issues and roadblocks, and implement sustainable solutions
Skilled communicator: You're able to leverage excellent oral and written communication skills to understand needs and drive alignment both with internal and external stakeholders
What You'll Do:
Manage a team of Channel & Customer Research Analysts aligned to sectors of coverage and structured in pods
Set and track performance KPIs for your team that balance output quality, relevance, and volume
Guide the professional development of Analysts under your supervision
Ensure overall library quality and relevance by partnering with Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
Coordinate with Sector Leads to define and update coverage territories based on evolving coverage goals and team capacity
Hire and onboard Analysts
Partner with Generated Content leadership to define and update coverage goals, and align research pod capacity and focus to evolving goals
Partner with Generated Content Enablement to design and maintain process documentation and knowledge resources for team
Work closely with leadership and cross-functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods
$87k-117k yearly est. 1d ago
Client Service Manager
Ascensus 4.3
Customer service manager job in Chicago, IL
Manages and nurtures relationships with qualified defined contribution retirement plans using our recordkeeping platform. Serves as the primary point of contact for assigned relationships, addresses client escalations, documents procedures, and identifies opportunities for process improvement.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable people with disabilities to perform these essential functions.
Provides client support and customerservice for daily client inquiries through both verbal and written communication.
Demonstrates a proactive approach with assigned clients, fostering relationships to ensure client retention and satisfaction.
Collaborates with primary plan contacts, partners and advisors to respond to requests for specialized reports, consult on client inquiries, and research/resolve issues.
Excels in high-pressure, fast-paced environments.
Participate and engage in open knowledge sharing with colleagues.
Provide clear participant guidance, employer communications, retirement education sessions, and collaterals.
Must possess emotional intelligence and the ability to simplify complex retirement concepts to non-experts.
Maintain employer relationships, understand organizational needs, tailor plan frameworks, and effectively resolve escalations or service gaps.
MANAGEMENT RESPONSIBILITIES (NONE)
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS
At least 3+ years of experience working in a related position in the retirement services sector
Proven relationship management experience
Demonstrated project management skills
Solid MS Office skills to include Excel
PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE
* Bachelor's degree in a business-related field or industry experience
* DST experience
PROFICIENCIES
Diversity and Inclusion
Creative Problem Solver
Proven fiduciary judgment and ethical decision-making
Strong organizational skills with an ability to juggle compliance, communication, and operations
Tech-savvy with ability to learn and manage recordkeeping platforms
Confident communicator, both in writing and in-person presentations
Collaborative mindset and ability to work with diverse stakeholders
TRAVEL: Up to 10%
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, tasks and activities may change at any time with or without notice.
The national average salary range for this role $60-80k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
$60k-80k yearly 1d ago
Senior CNC Solutions & Service Lead
Fabertec
Customer service manager job in Lincolnshire, IL
A rising company in CNC machinery is seeking a Senior Technical Manager to supervise engineers, improve operational standards, and ensure product quality. The ideal candidate will have at least 10 years of engineering experience and expertise in CNC machinery. This role involves both office management and site visits, with opportunities for salary progression and participation in the company's growth. Competitive salary of £50,000-£60,000 depending on experience.
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$54k-106k yearly est. 5d ago
Export Customer Service
Vanguard Logistics Services 4.1
Customer service manager job in West Chicago, IL
Export CustomerService Representative
WHAT YOU'LL BE DOING
You will provide the highest level of customerservice through prompt response to all cargo enquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and/or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Export CustomerService Representative to ensure all requirements for the booking are complete so it can be handed over to Load Planning.
ESSENTIAL RESPONSIBILITIES INCLUDE:
Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely.
Working with the warehouse to ensure all cargo booked has been received prior to cut off.
Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported.
Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off.
Complete booking requests
Arrange pick-ups with trucking company
Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted.
Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry.
Make sure Load Planning is aware of any special requirements on the handling of the cargo.
Add any additional charges to be billed and expenses for the costs on services incurred during the booking process
Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High school or equivalent education; associate degree preferred
Minimum 2 years of customerservice experience; logistics experience preferred
Ability to multi-task, prioritize, and manage time effectively
Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills
Strong MS Office skills, including Excel, Word, PowerPoint
WE ARE VANGUARD
We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.
Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.
$36k-61k yearly est. 1d ago
District Manager - Southeast Wisconsin/Northern Illinois Area
Aldi 4.3
Customer service manager job in Antioch, IL
Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customerservice, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for.
Roles within this division cover these areas: Northern Illinois and Southeast Wisconsin
Click here to view our divisional map
Position Type: Full-Time
Starting Salary: $95,000
Signing Bonus: $5,000
Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
Assesses, establishes, and implements appropriate store staffing levels with input from direct reports.
Works with direct reports to develop and implement action plans that will improve operating results.
Ensures adherence to company merchandising plans.
Plans and conducts regularly scheduled meetings with direct reports.
Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives.
Recruits and recommends qualified employees for their team's staff positions.
Approves all time-off requests for direct reports.
Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.
Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees.
Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position.
Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued.
Coordinates with direct reports in the recruitment and interviewing of applicants.
Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel.
Supports direct reports in conducting store meetings.
Consults with leadership on the development of their team's strategy.
Advises leadership to source external vendors for applicable services when appropriate.
Liaises with regions to ensure timely and efficient communication flow.
Consults with the business to effectively design and streamline applicable processes within the organization.
Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
Ensures that store personnel comply with the company's customer satisfaction guidelines.
Oversees and manages the appropriate resolution of operational customer concerns by store management.
Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors.
Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations.
Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget.
Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses.
Conducts store inventory counts and cash audits according to guidelines.
Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
Identifies cost-saving opportunities and potential process improvements.
Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
Other duties as assigned.
Education and Experience:
* Bachelor's Degree in Business or related field.
Job Qualifications:
Knowledge/Skills/Abilities
Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports.
Works cooperatively and collaboratively within a group.
Ability to facilitate group involvement when conducting meetings.
Develops and maintains positive relationships with internal and external parties.
Negotiation skills.
Conflict management skills.
Ability to interpret and apply company policies and procedures.
Knowledge of the products and services of the company.
Problem-solving skills.
Excellent verbal and written communication skills.
Prepares written materials to meet purpose and audience.
Ability to stay organized and multi-task in a professional and efficient manner.
Gives attention to detail and follow instructions.
Establishes goals and works toward achievement.
Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation.
Travel:
Daily.
Local.
Company Car.
$95k yearly 2d ago
Customs Brokerage Manager
RÖHlig Logistics
Customer service manager job in Mount Prospect, IL
Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.
Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.
We are seeking a dynamic Customs Brokerage Manager to lead our team in Mount Prospect. The ideal candidate has strong industry experience and a proven track record of leading and developing brokerage teams.
What you will do:
Adhere to, train and advise team in areas of Customs Brokerage Regulations.
Monitor team performance against Company standards and department goals, regular audit of shipment documents and accounting.
Monitor problem files and implement corrective action when needed.
Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing.
Monitor staff training needs; identify and develop training objectives.
Conduct regular staff meetings; communicate department goals and expectations.
Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
Escalate any unresolved issues or risks before they materially impact RUSA
Work closely with other departments and branches to deliver a high level of service to customers.
Perform other duties as assigned
Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance
Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015).
What you bring:
Licensed Customs House Broker preferred
At least 7 years' experience as an entry writer
Ability to work with demanding deadlines in a high-pressure environment
Proven analytical and problem-solving skills
Excellent communication skills, both verbal and written
Excellent team building skills and ability to work independently
Good planning and organizational skills; ability to multitask and be a self-starter
Proven reliability
MS Word, Excel, PowerPoint experience required
What we offer:
At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally:
Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority.
401(k) Plan with Company Match - We're invested in your future and help you save for retirement.
Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered.
Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.
Apply now and shape the future of logistics with us!
For further information about the position or the application process, please reach out to:
Mark Aulisio
Talent Acquisition Manager
***********************
More information on ***************
$64k-100k yearly est. 3d ago
Customer Experience Manager
Sterling Engineering
Customer service manager job in Schaumburg, IL
Job Title: Customer Experience Manager
Job Type: Full-Time | Direct Hire
Pay Rate: Up to $85K DOE
We are seeking an experienced Customer Experience Manager with a strong manufacturing background to lead and develop a high-performing customer support team.
Key Responsibilities
Lead, coach, and manage a customer support team of 5-10 employees.
Oversee daily customerservice operations, including order entry, order tracking, expediting, and issue resolution.
Serve as the escalation point for customer concerns, ensuring timely and effective solutions.
Partner closely with Manufacturing, Production, Sales, and Logistics teams to ensure customer requirements are met.
Review customer purchase orders to ensure accuracy, compliance, and clear communication of requirements.
Develop and implement training, best practices, and standard operating procedures to improve service quality.
Monitor team performance, conduct regular feedback sessions, and complete performance reviews.
Identify process gaps and lead continuous improvement initiatives within customer support operations.
Maintain a high level of professionalism and consistency in all customer interactions.
Qualifications
Bachelor's degree in business or a related field required
3-7+ years of customerservice experience in a manufacturing environment required.
Strong understanding of manufacturing workflows, order processing, and customer fulfillment.
Excellent verbal and written communication skills.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills with a practical, solution-oriented approach.
Experience with ERP/CRM systems preferred.
Bachelor's degree in Business, Operations, or a related field preferred (or equivalent experience).
$85k yearly 1d ago
Market Service Manager
Makita U.S.A., Inc. 4.3
Customer service manager job in Chicago, IL
Power Up Your Career with Makita USA!!!
At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication.
Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970.
Job Summary
Under the supervision of the National Market ServiceManager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managingservice initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs.
Salary $80,000 - $90,000 per year plus bonus potential
Essential Job Duties
To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Embraces and promotes brand values while delivering customer care principles.
Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions.
Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service.
Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory.
Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers.
Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text.
Displays or demonstrates products using samples or catalogs and emphasizes features and benefits.
Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities.
Prepares weekly and monthly activity reports for the assigned territory.
Presents, discusses, and understands Corporate Sales Programs.
Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request.
Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail.
Problem Solving - Identifies and resolves problems promptly.
Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed.
CustomerService - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance.
Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions.
Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills.
Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information.
Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans.
Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments.
Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed.
Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public.
Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word.
Bilingual - Spanish preferred.
Applicants must live in or near the assigned territory.
Must be able to safely operate a moving vehicle.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This position works out of a company vehicle and makes several stops throughout the day.
Travel
Occasional travel is expected, including overnight stays.
Education and/or Experience Desired
The requirements listed below represent the knowledge, skills, and abilities required:
Bachelor's degree in business management or sales (preferred but not required).
Minimum of three years of previous management experience in sales or service.
Valid driver's license with a safe driving history.
Physical Demands
The physical demands described here are representative of those required to perform the essential job functions:
Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Regular standing, walking, stooping, bending, and reaching above the head.
Frequent sitting.
Occasional lifting, pushing, or pulling up to 70 pounds.
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to ascend and descend stairs.
Continuous reach to sort miscellaneous items.
Physically and mentally able to work in environments with strict deadlines and multiple projects.
Our Benefits Include:
🔹 Health & Wellness
Medical, Dental, and Vision insurance options after 30 days of employment
Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
Employee assistance program (EAP) for mental health and well-being
Paid subscription to Headspace and 5 other members of your choice
💰 Financial Security
Competitive pay & performance-based incentives
Branded company vehicle provided
401(k) retirement plan with company match
Basic Term Life insurance is 100% company paid
Long term Disability Coverage 100% company paid
Disability Coverage
Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans.
⏳Work-Life Balance
Paid time off (vacation, sick leave, and 13 paid holidays)
Employee discounts on Makita tools and accessories - because we know you love quality tools!
🚀Career Growth & Development
Training programs
Tuition reimbursement
Internal promotion opportunities
Collaborative, innovative work environment
Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence!
📢 Explore Opportunities & Apply Today!
Disclaimer
This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs.
Equal Opportunity Statement
The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).
$80k-90k yearly 20h ago
Client Service Leader
Arthur J. Gallagher & Company 3.9
Customer service manager job in Rolling Meadows, IL
You monitor overall book and client assignments for the team while managing 1-2 clients to keep you in touch with the marketplace Providing guidance in the employee benefits Client Service Cycle to ensure a seamless renewal process and handle advance Client Service, Leader, Service, Benefits, Business Services, Client
$45k-81k yearly est. 1d ago
Hub Plant Manager
Matheson 4.6
Customer service manager job in Joliet, IL
Founded in 1927, MATHESON is one of the largest compressed gas providers in the world. MATHESON provides everything from onsite air separation plants to small portable gas cylinders and all the services required to support these products and customer applications. We offer semiconductor, medical, welding, bulk, and cylinder gases for customers across the country. MATHESON has over 300 locations and more than 4500 employees in the U.S.
Position Summary: The Hub Plant Manager will directly manage production and maintenance teams on a daily basis to ensure safe & efficient plant operations. Additionally the Hub Plant Manager will be directly responsible for safety, quality, and regulatory requirements as they relate to personnel and the plant. The Hub Plant Manager will also be responsible for measuring operational efficiency and monitoring staffing needs to ensure the plant operates safely and efficiently.
Position Accountabilities:
Provide leadership in safety and quality under Matheson's corporate guidelines and directives
Serve as front line supervisor for plant production team
Provide response and reporting to the Regional General Manager regarding customer issues related to production.
Demonstrate and maintain a high level of customer focus, and customer commitment and ensure plant personnel demonstrate and maintain the same.
Track and control all plant expenses to ensure monthly and annual corporate goals are achieved
Develop and lead plant projects, control their schedule, and manage expenses to ensure projects are completed on time and within budget.
Work directly with other Matheson locations to ensure the efficient use of corporate assets
Work directly with corporate management for the procurement of assets
Develop and update contingency and emergency plans
Provide training in the areas of safety, quality, processes, and procedures
Manage plant vendors and contractors
Maintain clear thinking and professional composure in high pressure situations
Required Experience:
Experience with principles and operation of mechanical equipment such as pumps and compressors.
Experience with reading and understanding flow diagrams and P&ID's
5+ Years plant, production, manufacturing, or equivalent experience
5+ Years of management experience with team of 10 or more
Experience in industrial gas filling or production preferred Education & Skills
Bachelor's degree, in engineering or other technical degree preferred
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
$116k-152k yearly est. 4d ago
Combilift Service Manager
Combilift
Customer service manager job in Chicago, IL
The Organisation
Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions, supporting our number one market in North America. Our U.S. market has doubled in size within the last three years, and our growth strategy is to double again within the next five years, expanding our strong North American team.
Combilift continually invests 7% of its revenue in research and development as part of its relentless pursuit of safer, more productive, and cost-effective ways to lift challenging loads in demanding environments. The company's commitment to new product development has cemented its reputation as a global leader in the lifting and handling industry. Since its establishment in 1998, Combilift has sold over 85,000 units across 85 countries, with manufacturing based in our 500,000 sqft purpose-built facility in Monaghan, Ireland.
What is the purpose of this role?
This role will join a successful material handling organization in North America and will play a key part in the evolving North American Service team. The role holder will also be a central senior member in the commercial expansion of Combilift in North America.
The role will involve managing field service personnel and ensuring the servicing team provide prompt and professional services to our clients across North America.
This position will be complex, challenging, and stimulating. It requires an experienced and successful material handling industry ServiceManager who is passionate and dedicated to providing excellent account management and service, and who can effectively demonstrate this to all stakeholders.
The role holder will be expected to work with a wide range of stakeholders, both internal and external-including manufacturing, aftersales, and customers-and will act as the key point of contact for many of our current and future high-profile customers.
Reporting Structure
This role reports to the President of North America, Combilift.
Responsibilities
Manage the field service personnel who perform Aftersales support including on-site installation, and technical support.
Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support.
Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning.
Address customer enquiries, resolve issues and obtain customer feedback proactively.
Demonstrate outstanding customerservice through high quality support and integrity at the work environment.
Maintain positive and healthy relationship with various teams to ensure customerservice effectiveness, and travel as necessary to resolve escalations.
Oversee the scheduling and training of field service representatives to meet objectives.
Assist in interviewing and hiring new professionals.
Proven track record in the material handling Industry.
Typically requires 3+ years of managerial experience.
$57k-95k yearly est. 3d ago
Senior Manager, Customs & Tariffs
Aprio 4.3
Customer service manager job in Chicago, IL
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio's Specialty Tax team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Manager, Customs & Tariffs to join their dynamic team.
Position Responsibilities:
Advising clients on international trade matters, including tariff classifications, country of origin, valuation, anti-dumping/countervailing (AD/CVD) duties, duty drawback, Section 301/232 tariffs, free trade agreements, forced labor, Partner Government Agency (PGA) matters, and export control laws and regulations (EAR, OFAC, and FTR).
Drafting and reviewing advisory memorandums related to the consulting areas mentioned above.
Preparing and filing administrative documents with government agencies, such as U.S. Customs and Border Protection, including Protests, Prior Disclosures, Voluntary Self-Disclosures, Ruling Requests, Petitions for Relief, etc.
Drafting and reviewing service agreements to ensure the scope of service is accurate and minimizes risks to the Company.
Assisting clients in managing U.S. trade compliance requirements and identifying efficiencies within their global supply chains.
Monitoring and advising stakeholders on supply chain trends, developments in trade laws, and related trade issues.
Collaborating with internal teams, including Growth and Marketing departments, to identify service opportunities, develop marketing strategies, and create relevant materials and resources.
Qualifications:
7+ years of consulting experience.
Licensed U.S. Customs Broker is required
Extensive knowledge of CBP regulations and export control rules.
Strong understanding of sourcing, procurement, logistics, basic accounting principles, and trade compliance.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills, with the ability to influence and interact effectively at all organizational levels.
Ability to manage multiple projects simultaneously and meet deadlines.
$125,000 - $220,000 a year
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range.
Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
Perks/Benefits we offer for full-time team members:
Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9+ holidays and discretionary time off structure
Parental Leave - coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options
What's in it for you:
Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.
A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
$125k-220k yearly 1d ago
Senior Manager-Debit Acquiring PMO
American Express 4.8
Customer service manager job in Chicago, IL
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Our organization:**
The Network & Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
The Network Product & Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.
**About the Role:**
Reporting to the Director of Debit Product Management & Delivery, this exciting role will offer a talented PMO manager the chance to drive development of Acquiring for the enterprise through exceptional program management office activities. You will play a critical role in driving organization, governance, and delivery discipline across the team and cross enterprise program partners.
The role requires someone who thrives on structure and planning, whilst also being comfortable rolling up their sleeves and getting into the detail. You'll be a connector - joining the dots, managing dependencies, and keeping risks and issues front and center. If you are someone who is happy to step into whatever is needed this could be the perfect role for you.
**Key Responsibilities:**
+ Provide end-to-end PMO leadership across for Debit Acquiring in the U.S. as part of a major program of work
+ You will be proactive in creating, understanding and critically questioning of project plans, risks/issues and dependencies. Helping to join the dots across a large, diverse program
+ You will keep a broad strategic level view whilst diving into the details with a questioning mindset, identifying gaps or misalignments taking initiative to address
+ You will produce accurate and insightful program or product update materials and artifacts, tailoring to various forums and committees. Always assessing usefulness of communications and identifying new ways to augment existing approaches
+ You will develop strong relationships across cross enterprise teams fostering a culture of accountability, transparency, and delivery focus
+ You will define, setup and maintain processes to the support the product team in managing and prioritizing the product roadmap
**Minimum Qualifications:**
+ 3 years experience within Acquiring, ideally with exposure to OptBlue
+ Proven experience in a senior PMO/Program support role within complex, matrixed environments
+ Exceptional organizational skills to prioritize and manage multiple tasks in a fast-paced environment with excellent attention to detail
+ Detail orientated while maintaining a view of the bigger picture
+ A proactive mindset with a 'can do' attitude - willing to get stuck in wherever needed
+ Strong comfort working in ambiguity and helping create structure out of chaos
+ Able to create impactful and meaningful communications for all levels of the business, creating decks that 'tell the story' to drive buy in and understanding
+ Critical thinker; able to find connections, spot interdependencies and bring clarity
+ A highly effective relationship builder who uses their diplomatic skills to influence others at all levels of the business with no direct control
+ A self-starter who will hit the ground running
+ Must have positive, can-do attitude, able to remain calm under pressure
+ Excellent Microsoft Excel & Powerpoint skills
**Qualifications**
Salary Range: $123,000.00 to $215,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Product
**Primary Location:** US-New York-New York
**Other Locations:** US-South Carolina-Charleston, US-California-Palo Alto, US-Florida-Sunrise, US-California-San Francisco, US-Georgia-Atlanta, US-Utah-Sandy, US-Illinois-Chicago
**Schedule** Full-time
**Req ID:** 25021456
$123k-215.3k yearly 1d ago
Senior Cost Manager
Heatherdaniel International
Customer service manager job in Chicago, IL
Senior Cost Manager - Chicago IL
As a Construction Cost and Project Manager company, my client provides full cost, procurement, and/or project managementservices which provide essential ingredients for the development and implementation of a successful project. They are aware of the need for practical advice and aim to be flexible while remaining focused on client needs. They work closely with the client and the rest of the project team to achieve value for money in terms of time, cost, quality, flexibility, and risk.
As a progressive, dynamic practice, They aim to be innovative, constantly seeking to maximise and expand the service they offer their clients.
Our client has consistently invested in the development of the practice through experienced personnel and modern technology - a blend and commitment targeted to best serve clients business needs.
Due to continued success within the discipline, my client is looking to further increase their capacity and capability with the appointment of a Senior Cost Manager, to be based in Chicago IL. You must have a strong construction cost background, as you will be working on large and exciting projects, working for one of the most recognised firms in the US.
Responsibilities
Evaluate costs and advise on alternative proposals
Provide advice on contract arrangements and conditions under which building will be constructed
Advise architects and engineers on the cost implications of different construction methods, alternative choices of materials, and size and quality of the project to ensure that each element is reconciled with the cost plan allowance and the overall project remains within budget
Prepare tendering documents including Bills of Quantities and estimating
Manage the costs of projects during the construction stage and negotiate final accounts
Change Orders
Qualifications
Relevant degree
Experience working on major projects and have a demonstrable track record of a high standard of technical delivery.
Experienced in managing both internal and external project teams.
Well developed communication and interpersonal skills
The ability to build strong working relationships at all level
A strategic thinker, able to convey your ideas both verbally and in report form to Clients, external stakeholders, and the design team
The ability to adapt strategies in line with changing priorities
Chartership background is beneficial
Job Benefits
A competitive salary and benefits package including Pension, with salary negotiable for the right candidate depending on experience and qualifications.
$130,000 -$175,000
Contacts
For more information on this role and others, please call *************** and speak to Daniel Crowley at Heatherdaniel international.
HeatherDaniel International is a construction recruitment agency. Our deep-rooted knowledge of the industry means we have insight into which companies will enable you to achieve your career ambitions. We recruit for a number of developers, contractors & consultancies. If you are looking for a Quantity Surveyor JOB based in Washington DC. Or another position as a Quantity Surveyor, Project Quantity Surveyor, Cost Engineer, Commercial Manager or Associate Director please contact our experienced consultants to discuss your career aspirations on ***************. You can visit our website at heather-daniel.com
$130k-175k yearly 2d ago
Patient Services Supervisor - UChicago Medicine - CCD Hyde Park Patient Svc
Aramark Corp 4.3
Customer service manager job in Chicago, IL
Patient Services Supervisors are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. Helps train, support, & lead other Patient Services Workers.
Compensation Data
COMPENSATION: The Hourly rate for this position is $23.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Supervises Patient Services Workers during meal service. Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner. Visits patients to introduce the services of the Food and Nutrition Services Department.
May obtain food preferences/dislikes from patients and/or family members.
Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department.
Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections.
Maintains and adheres to all sanitation standards by following assigned cleaning schedules. Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor.
Lead, train, and support Patient Services Workers in their roles supporting patients / residents.
Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s).
Maintains temperature logs for unit refrigerators and freezers.
Understands therapeutic diets using established protocols and provides assistance as Supervisor if an error is observed.
Assists the clinical staff in ensuring all patients' basic nutrition care needs are met.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
* Experience as a Patient Services Supervisor required
* Demonstrates leadership, interpersonal, communication skills, both written and verbal
* Requires strong organizational skills, accuracy, and attention to detail
* Must be able to speak, read, and write English. Bilingual abilities preferred, but not required.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Chicago
$23-23 hourly 1d ago
Vice President, Customer Service
American Labelmark Company, Inc.-Labelmaster 3.8
Customer service manager job in Chicago, IL
To lead, mentor and direct customer success teams to ensure optimal customer experiences, drive customer satisfaction and ensure timely and effective CS processes. Our VP, Customer Success must manage all major order channels and processes, such that CustomerService, Vice President, Customer Experience, President, Operations, Automation, Manufacturing, Retail
$98k-134k yearly est. 1d ago
District Manager - Southeast Wisconsin/Northern Illinois Area
Aldi 4.3
Customer service manager job in Lake Zurich, IL
Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customerservice, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for.
Roles within this division cover these areas: Northern Illinois and Southeast Wisconsin
Click here to view our divisional map
Position Type: Full-Time
Starting Salary: $95,000
Signing Bonus: $5,000
Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
Assesses, establishes, and implements appropriate store staffing levels with input from direct reports.
Works with direct reports to develop and implement action plans that will improve operating results.
Ensures adherence to company merchandising plans.
Plans and conducts regularly scheduled meetings with direct reports.
Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives.
Recruits and recommends qualified employees for their team's staff positions.
Approves all time-off requests for direct reports.
Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.
Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees.
Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position.
Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued.
Coordinates with direct reports in the recruitment and interviewing of applicants.
Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel.
Supports direct reports in conducting store meetings.
Consults with leadership on the development of their team's strategy.
Advises leadership to source external vendors for applicable services when appropriate.
Liaises with regions to ensure timely and efficient communication flow.
Consults with the business to effectively design and streamline applicable processes within the organization.
Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
Ensures that store personnel comply with the company's customer satisfaction guidelines.
Oversees and manages the appropriate resolution of operational customer concerns by store management.
Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors.
Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations.
Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget.
Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses.
Conducts store inventory counts and cash audits according to guidelines.
Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
Identifies cost-saving opportunities and potential process improvements.
Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
Other duties as assigned.
Education and Experience:
* Bachelor's Degree in Business or related field.
Job Qualifications:
Knowledge/Skills/Abilities
Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports.
Works cooperatively and collaboratively within a group.
Ability to facilitate group involvement when conducting meetings.
Develops and maintains positive relationships with internal and external parties.
Negotiation skills.
Conflict management skills.
Ability to interpret and apply company policies and procedures.
Knowledge of the products and services of the company.
Problem-solving skills.
Excellent verbal and written communication skills.
Prepares written materials to meet purpose and audience.
Ability to stay organized and multi-task in a professional and efficient manner.
Gives attention to detail and follow instructions.
Establishes goals and works toward achievement.
Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation.
Travel:
Daily.
Local.
Company Car.
$95k yearly 2d ago
Patient Services Supervisor - UChicago Medicine - CCD Hyde Park Patient Svc
Aramark Corporation 4.3
Customer service manager job in Chicago, IL
Supervises Patient Services Workers during meal service. Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner. Visits patients to introduce the services of the Food and Nutrition Services Department. Ma Patient Services, Patient, Supervisor, Medicine, Healthcare
How much does a customer service manager earn in Oak Park, IL?
The average customer service manager in Oak Park, IL earns between $30,000 and $95,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Oak Park, IL
$54,000
What are the biggest employers of Customer Service Managers in Oak Park, IL?
The biggest employers of Customer Service Managers in Oak Park, IL are: