Customer service manager jobs in Omaha, NE

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Customer Service Manager in Omaha, NE. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. This position is available to due promotion! This is a top performing service center location. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #7 in the top 50 Industrial Distributors for 2024, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country. Professional development, training, and tuition reimbursement. Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice. Join a local team with company backing. Great work / life balance. What you'll do: In our fast-paced team environment, you will collaborate with our customers and Omaha team to find products and services, solve customer needs, and build ongoing business relationships. Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager. Hire, train, and develop service center personnel Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP Meet customer and shipment metrics including time to fill, expediting orders, and quoting Review and complete monthly reports as well as overseeing petty cash balancing Ensure that customer relations are maintained at a high level Use key metrics to evaluate and recommend best practices for operations Qualifications: Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team. 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred High school diploma or GED Written and verbal communication skills, including English grammar Computer skills including Excel.. ERP / SAP experience a plus Analytical skills, inventory management experience preferred Industrial sales / distribution experience a plus Clean driving record / MVR This position is not eligible for relocation benefits and is expected to be performed on site. Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position. Apply now for immediate consideration. We look forward to learning about you! #LI-RH1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Customer Success Manager (CSM) Omaha, NE | Full-Time, In-Office About Us At Remarcable, we're on a mission to modernize the construction industry by bringing better efficiency, visibility, and communication to electrical contractors and distributors. Our cloud-based platform streamlines purchasing and tool management, helping contractors save time and money so they can focus on building the future. We're a fast-growing team of tech savvy contractor and distribution experts located coast to coast, with a growing hub in Omaha. The Role As a Customer Success Manager (CSM), you'll be the trusted partner for our customers-ensuring product adoption, guiding them through additional features, and driving long-term success. You'll play a critical role in building strong relationships, solving challenges, and helping customers get maximum value from our platform. Your work will directly contribute to customer satisfaction, retention, and company growth. What You'll Do Relationship Management: Serve as the primary contact, building strong, lasting partnerships with contractors and distributors. Product Expertise: Lead demos, trainings, and check-ins while keeping customers informed of new features and best practices. Customer Advocacy: Share customer feedback with internal teams to influence product development and continuous improvement. Retention & Growth: Monitor account health, prevent churn, secure renewals, and identify upsell opportunities. Collaboration: Partner with Sales for smooth handoffs and work with Product to align customer needs with the roadmap. Who You Are 3-5 years of experience in Customer Success, Account Management, or a related role (B2B SaaS experience preferred). Background in construction (electrical, mechanical, or general) or construction technology is a strong plus. Excellent communicator with strong interpersonal and problem-solving skills. Quick learner with technical aptitude and experience using CRM or customer success tools (Salesforce, MS Office, etc.). Proactive, self-motivated, and able to thrive in a collaborative environment. What We Offer Competitive salary Annual Bonus Healthcare benefits including medical, dental, vision, life insurance, STD and LTD. 401(k) with company match. 2 weeks PTO in 1st year An opportunity to join a fast-growing company shaping the future of construction technology Collaborative in-office environment in Omaha, NE Ready to help contractors modernize their business and build the future with us? Apply now and join the Remarcable team!

Cohere Beauty is a diverse team of strategic collaborators, product innovators, R&D formulators, and manufacturing professionals. Built on beauty and rooted in quality, our promise is to collaborate, co-innovate, co-develop, and co-manufacture. Promoting diversity and sustainability through our facilities and supply chains, Cohere Beauty's approach to social, safety, and environmental responsibility is grounded in a commitment to our employees, customers, and the communities where we live and work. At Cohere Beauty, we're here for what's next. Job Summary The Cohere Beauty Customer Service Manager (Omaha, Nebraska Location) plays a pivotal role in managing and expanding our customer base while ensuring the satisfaction of existing customers. This position serves as the primary advocate for our customers, building and maintaining strong relationships while ensuring their needs are met. To satisfy this role's requirements, a strategic thinker with strong business acumen, exceptional communication skills, and a passion for delivering exceptional customer experiences is key. This is what you will do: Identify and pursue business opportunities to grow our existing customer base. Lead and manage the internal account management process, providing direction and support. Serve as the primary point of contact for cross-functional team leads, fostering effective communication and collaboration in support of our customers. Maintain relationships with customers by providing support, information, and guidance, while researching and recommending new opportunities. Understand customers' goals, challenges, and needs, and proactively identify opportunities to enhance their experience and drive success. Collaborate with cross-functional teams to address customer needs and deliver solutions that align with their objectives. Onboard new customers, providing guidance and support through the implementation process. Lead discussions with customers in relation to their forecast, changes, and newness, and update our internal files. Monitor customer satisfaction levels and proactively address any issues to maintain high levels of retention and loyalty. Analyze customer usage data and metrics to identify trends and opportunities for optimization. Prepare reports and presentations on customer success metrics, trends, and insights. Stay updated on industry trends, best practices, and competitive landscape to better understand customers' needs. Perform other duties as assigned. This is what you will need: Bachelor's degree or comparable experience. Proven track record of acquiring new customers and expanding product footprint in existing customer base. Strong interpersonal skills and ability to build rapport and trust with customers. Excellent communication skills, both verbal and written. Demonstrated ability to collaborate effectively with cross-functional teams. Empathetic and customer-centric mindset. Strong problem-solving skills and the ability to think critically and strategically. Proficiency in Microsoft Office Suite and CRM software. Ability to multitask, prioritize, and manage time effectively. High level of adaptability and resilience. Ability to work onsite. Ability to maintain regular and predictable attendance. We enthusiastically welcome your application, as we recognize the invaluable perspective, experience, and potential you possess. Apply with us today! Together, we win! #OMA1

Job Description Customer Success Manager (CSM) Omaha, NE | Full-Time, In-Office About Us At Remarcable, we're on a mission to modernize the construction industry by bringing better efficiency, visibility, and communication to electrical contractors and distributors. Our cloud-based platform streamlines purchasing and tool management, helping contractors save time and money so they can focus on building the future. We're a fast-growing team of tech savvy contractor and distribution experts located coast to coast, with a growing hub in Omaha. The Role As a Customer Success Manager (CSM), you'll be the trusted partner for our customers-ensuring product adoption, guiding them through additional features, and driving long-term success. You'll play a critical role in building strong relationships, solving challenges, and helping customers get maximum value from our platform. Your work will directly contribute to customer satisfaction, retention, and company growth. What You'll Do Relationship Management: Serve as the primary contact, building strong, lasting partnerships with contractors and distributors. Product Expertise: Lead demos, trainings, and check-ins while keeping customers informed of new features and best practices. Customer Advocacy: Share customer feedback with internal teams to influence product development and continuous improvement. Retention & Growth: Monitor account health, prevent churn, secure renewals, and identify upsell opportunities. Collaboration: Partner with Sales for smooth handoffs and work with Product to align customer needs with the roadmap. Who You Are 3-5 years of experience in Customer Success, Account Management, or a related role (B2B SaaS experience preferred). Background in construction (electrical, mechanical, or general) or construction technology is a strong plus. Excellent communicator with strong interpersonal and problem-solving skills. Quick learner with technical aptitude and experience using CRM or customer success tools (Salesforce, MS Office, etc.). Proactive, self-motivated, and able to thrive in a collaborative environment. What We Offer Competitive salary Annual Bonus Healthcare benefits including medical, dental, vision, life insurance, STD and LTD. 401(k) with company match. 2 weeks PTO in 1st year An opportunity to join a fast-growing company shaping the future of construction technology Collaborative in-office environment in Omaha, NE Ready to help contractors modernize their business and build the future with us? Apply now and join the Remarcable team! Compensation Range: $60K - $80K

Join a company that values growth, teamwork, and respect! We are looking to add a Plumbing Service Manager to join our team. If you have the motivation and the right skill set, we have the right spot for you. With more than 35 years in the business, Burton Plumbing has expanded to not only specialize in plumbing services, but heating and air, and electrical services. With our expansion comes growth potential and we want you! We are searching for a skilled and motivated Plumbing Service Manager to join our team. This key role would be responsible for doing ride a longs while also working in the field to bring in revenue. Other responsibilities include site safety, plumbing repairs, site field reports and supervision of other plumbers. If you are looking for a long-term, rewarding career with a well-established company, then this is the place for you. What We Offer: * Benefits that start on the 1st of the month following hire date * Great Growth Opportunities * Fantastically fun work culture * Medical (three affordable medical plans to choose from), Dental and Vision Insurance * Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children. * Company paid Short-Term and Long-Term Disability * Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield * 401k with company match * Professional and Personal Development, Including Continued Education Assistance * Paid vacation and major holidays * Compensation: $100,000 - $150,000 Salary & Bonus Key Responsibilities: * Team Leadership: Manage and lead a team of plumbing service technicians, providing guidance, training, and support to ensure high performance and customer satisfaction. * Service Operations: Oversee day-to-day service operations, including scheduling, dispatching, and monitoring service calls to meet customer expectations and service level agreements. * Technical Expertise: Utilize your in-depth knowledge of plumbing systems to troubleshoot complex issues, provide technical support to technicians, and ensure efficient service delivery. * Customer Service: Maintain a focus on customer satisfaction by addressing customer inquiries, resolving complaints, and ensuring service excellence at every interaction. * Inventory and Resource Management: Manage inventory levels, equipment, and resources to optimize service efficiency and minimize downtime. * Compliance and Safety: Ensure compliance with industry regulations, company policies, and safety standards to maintain a safe working environment for employees and customers. Qualifications: * Must have Journeyman or Master Plumbing license * Proven experience in plumbing service management or a similar role, demonstrating leadership capabilities and technical proficiency. * Strong understanding of plumbing systems, components, and operations, with the ability to troubleshoot and resolve technical issues effectively. * Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, technicians, and internal stakeholders. * Leadership qualities, including the ability to motivate and inspire a team, foster a collaborative work environment, and drive continuous improvement. * Organizational skills and the ability to prioritize tasks in a fast-paced environment to meet service deadlines and customer expectations. * Experience with Service Titan preferred * Valid Driver's License and insurable driving record * Must be able to pass a background check and drug screen.

Hi, we're CompanyCam. We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers. But don't let that corporate description fool you-the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role CompanyCam is looking for a Director of Customer Support to lead the strategy, operations, and cross-functional alignment of our Support organization. In this role, you'll shape how tens of thousands of contractors experience our product every day-ensuring every interaction is fast, accurate, and deeply customer-centric. You'll guide the vision for an exceptional support experience across all channels while driving efficiency, scalability, and operational clarity. As the bridge between Support, Product, Engineering, and other customer-facing teams, you'll champion customer insights and help influence solutions that reduce friction and improve outcomes. This is a high-impact leadership role for someone passionate about building world-class customer experiences at scale. Location: Lincoln, NE or Remote What You'll Do * Develop and execute a Support strategy that delivers fast, consistent, exceptional customer experiences at scale. * Own and evolve the Support tooling ecosystem, evaluating platforms (e.g., chat, knowledge base, AI copilots, WFM) for scalability, usability, and automation opportunities. * Drive a cost-efficient tooling roadmap, balancing service quality, team enablement, automation leverage, and long-term operational efficiency across channels. * Align Support operations with CompanyCam's goals by balancing efficiency, service quality, and business impact. * Identify and drive improvements that reduce friction, elevate quality, and enhance ease of use across all support channels. * Use data and forecasting to inform decisions around staffing, processes, tooling, and operational improvements. * Report performance trends, insights, and recommendations to stakeholders with clarity and actionable direction. * Lead and coach Support Managers, fostering a culture grounded in empathy, quality, and responsiveness. * Oversee daily operations, ensuring industry-leading speed, accuracy, and consistency through strong monitoring of service metrics. * Partner cross-functionally with Product, Engineering, CX, AM, Onboarding, and Marketing to advocate for customer needs and reduce contact volume. The Impact You'll Have At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems-and we believe that kind of work is best done by a team that reflects the world around us. In this role, you'll drive impact by: * Elevating the customer experience through scalable, efficient, and proactive support operations. * Improving product and service quality by surfacing insights that help teams build better, reduce friction, and prevent recurring issues. * Strengthening cross-functional alignment to ensure customer needs directly inform decisions and roadmaps. What You'll Bring * 4+ years of experience managing managers or senior team leads. * 7+ years of experience in a SaaS or high-volume support environment. * Proven ability to scale operations and deliver exceptional customer experiences. * Experience working closely with Product and Engineering in a continuous feedback loop. * Knowledge of high-volume workflows, customer experience design, SaaS troubleshooting, and support metrics. * Skill in data-driven decision-making, operational efficiency, leadership, and continuous improvement. * Ability to inspire and coach leaders, foster healthy team cultures, and champion customer-centric thinking. * Ability to balance speed, quality, and efficiency while driving industry-leading performance. * A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving. * A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems. Benefits & Compensation This is a salaried position at CompanyCam. Our starting salary range is $105,000-$123,000 per year and is based on experience. We also offer meaningful equity and other benefits. CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn't align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team. For any accommodations or technical issues related to the online application or interview process, please email ******************* and we'll respond promptly. Please do not include any medical or health information in your message. Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.

Job DescriptionSalary: $55k-$70k Join our Dynamic Team as Client Experience Manager! Are you passionate about delivering an outstanding client experience and leading a team in a collaborative, fast-paced environment? Do you excel at building and maintaining strong client relationships, mentoring others, and streamlining service operations? If so, we would love to connect with you! Our growing independent Insurance and Financial services firm is seeking a dedicated Client Experience Manager to oversee our client service team and ensure our clients receive the highest level of personalized support and care. This is a key leadership role with direct impact on both client satisfaction and operational excellence. What Youll Do: Lead and manage the Client Service Team, fostering accountability, collaboration, and growth Serve as the direct communication link between the Client Service Team and the Executive Team Take ownership of all client escalations, ensuring timely, thoughtful, and effective resolution Build and maintain strong client and vendor relationships that align with the firms mission and strategy Implement, refine, and scale processes within our CRM to create efficiency and consistency Continuously look for ways to elevate the overall client experience Develop and enhance onboarding systems that ensure smooth, professional client transitions Design and implement training programs to onboard and upskill team members Provide progress updates to the Executive Team on key initiatives, milestones, and completion timelines Assist with hiring process Establish & monitor performance metrics Provides timely & constructive performance feedback to support employee development Oversee corrective action in a fair and consistent manner in line with company policy Experience Youll Bring: Bachelor's degree or 5yr related prior management experience highly preferred Proven success leading a fast-paced client service team with measurable results Excellent analytical and problem-solving skills with a proactive mindset Exceptional written and verbal communication skills with attention to detail Strong interpersonal skills with the ability to inspire confidence and trust Ability to prioritize competing demands and drive projects to completion Proficient with Microsoft office suite Bonus Points Active Life, Health, and Annuities License Experience with Wealthbox CRM, Orion, Wealthscape, or AI-driven client tools Experience at an RIA or Wealth Management Firm What Youll Get: Amazing Benefits: Comprehensive medical, dental, vision, and 401(k) plans (with matching options) Generous PTO Package: Enjoy a balanced work-life schedule Continuous Development Opportunities: Grow both personally and professionally with ongoing training and development Charitable Giving Participation: Be a part of our commitment to making a difference in the community Team-Centric Environment: Join a collaborative team dedicated to our core motto: Do the right thing, for the right reason, at the right time. General Physical Requirements: Ability to sit for extended periods of time Ability to walk short distances within the office Ability to lift & carry up to 50lbs Ability to reach above and below shoulder level to access items or equipment Who We Are: Retire SMART is an independent financial advisor firm. Through a SMART Plan process, we help take the uncertainty out of our clients financial future so they can enjoy the retirement they have always imagined. We are proud to serve clients who are engaged and happy with our exceptional service. Each contact we have with a client is an opportunity to make them feel welcome and well cared for. Our team takes pride in being the best at what we do. We work hard and have fun. We are constantly learning. We help each other achieve goals as a team and encourage each others personal development. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team! If youre ready to make a meaningful impact and grow with a forward-thinking firm, we invite you to apply and be a part of our journey! Retire SMART is an Equal Employment Opportunity Employer. Everyone is welcome here as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: * Ability to perform role effectively for an average of 6 opportunities concurrently. * Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. * Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. * Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. * Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. * Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program * Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements * Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. * Accountable to prioritizing work that meets the needs of iRhythm business goals * Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business * Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements * Bachelor's degree required, Master's degree preferred: * Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. * Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred * Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months * Strong communication and presentation skills * Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers * Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity * Strong understanding of the healthcare landscape and experience in cardiology preferred * Ability to multi-task and prioritize in a fast-paced environment * Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) * Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

Job Description The Benefits Client Manager serves as the primary contact for a book of group and individual benefits clients, delivering exceptional service and guidance throughout the plan year. This role manages renewals, quoting, enrollment, carrier communication, and ongoing client support. The Benefits Client Manager ensures accuracy, compliance, and client satisfaction while supporting INSight Partners growth and retention goals. JOB RESPONSIBILITIES Client Relationship Expert: Build and maintain strong relationships with clients. Renewal Coordinator: Manage renewals, prepare quotes, conduct plan analysis, and develop proposals. Compliance Partner: Ensure client compliance with ACA, ERISA, and carrier requirements. Service Liaison: Act as primary contact between clients, carriers, and internal teams. Communication Leader: Prepare open enrollment materials and facilitate employee meetings. Problem Solver: Resolve claims and billing concerns promptly and professionally. Team Collaborator: Work closely with Risk Advisors and Account Managers to support retention and cross-selling. Flexible Contributor: Perform other duties as assigned to support special projects and benefits department initiatives. SKILLS AND STRENGTHS Strong communication and interpersonal skills. Highly organized with a focus on deadlines. Excellent customer service and problem-solving ability. Knowledge of employee benefits plans and carrier processes. Ability to explain benefits concepts clearly. Strong attention to detail and accuracy. Comfortable with technology, including agency management systems Collaborative and service-minded.

Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office 2 days a week. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Customer Care Manager, you will actively manage a team of agents for the International team. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Omaha, Nebraska office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. About this roll * (Responsibilities) Manage and coach a team of agents while monitoring their attendance and schedule adherence throughout the day Work cross-functionally with the Dublin and Chennai team Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for Customer Support Train and develop members of the team on process, technical troubleshooting, and new product knowledge Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate Communicate and influence new ideas for improvement with a solutions oriented mindset Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations Do you have the right ingredients* ? (Requirements) 3+ years of experience performance managing and coaching, for instance a Team Lead or Manager 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience Success operating independently and navigating competing priorities in a constantly changing environment Experience solving complex customer issues with a sense of urgency and professionalism Special Sauce* (Non-essential Skills/Nice to Haves) Experience answering incoming phone calls and ticketing systems Experience working in the tech industry or for a SaaS company Open to schedules that may include weekends, holidays and nights POS technical understanding with networking devices and connectivity AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** *Bread puns encouraged but not required The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range$95,000-$152,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Uploads communications to system after obtaining necessary approvals. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects. + Coordinates with client and other Quality team members to obtain content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience + Professional Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific Skills** + Extensive experience with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Superb Internet software and Windows operating systems and software skills. + Exceptional ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $24.09/hour EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Manager - Service in Omaha, Nebraska. ESSENTIAL JOB FUNCTIONS: * Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline * Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees * Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and, in a cost, effective manner * Ensures that NIM job audits are performed within 15 days of construction and modernization turnovers. Includes identifying issues that could potentially affect the overall reliability of the equipment and providing feedback and recommendations for the improvement of future installations * Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability * Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs * Enforces Cancellation Reduction Program * Works with Branch Manager and service and repair Sales Managers to address customers' needs * Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements * Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers * Administer parts program for contract service and repair to meet budget expectations and customer satisfaction

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Job Description Established in 1970, House of Mufflers & Brakes Total Car Care is a family-owned and locally operated automotive repair business that serves customers in the Bellevue and Omaha metro areas. We're looking for experienced Automotive Service Advisors to manage the operations of our repair shops, including the supervision of Technicians and fostering excellent customer relationships. Responsibilities include: - Scheduling appointments with customers, understanding their vehicles' needs and issues and communicating with them clearly, courteously and timely about the cost and timeframe for needed repairs and services. - Strong organizational, decision making problem-solving and polished communication skills involving customers, employees, vendors and management. - Possessing a strong understanding of the automotive repair industry. Being proficient with using diagnostic tools and web-based services. Ability to use and willingness to learn industry-specific software. - Overseeing thorough inspections of customers' vehicles and working with Technicians to identify and diagnose needed repairs and services due. Assisting Technicians with locating and reading repair diagrams and troubleshooting vehicle repair issues. - Building customer estimates for the cost of repairs and services; procuring parts and assigning work to Technicians. Ensuring quality control. Managing inventory efficiently and cost-effectively. - Following all company policies and procedures with a high degree of accuracy, honesty and timeliness. - Managing employees and the shop facility with a high standard of safety, fairness and cleanliness. Training and mentoring less experienced Technicians to build their skill levels for future advancement in their compensation. - Upholding the company's favorable reputation in a supportive and positive way with employees, customers, vendors and in the community. Many of our long-standing customers choose House of Mufflers & Brakes Total Car Care over dealerships and other independent repair shops because they trust us, they value the quality of our work and our people and we provide sound advice on servicing their vehicles. We offer a friendly work environment, competitive pay, employer sponsored retirement plan with matching funds, health insurance, paid holidays, vacation and sick leave. Uniforms provided. Monday through Friday 7:30am - 5:30pm. No weekends. Apply now and include your resume. We'd love to have you join our team! #hc204461

Job Description As a Generator Service Manager for our client, you will be responsible for overseeing the service operations related to generator systems. This role involves leading a team of technicians and ensuring that all service work is performed efficiently and effectively. You will manage service schedules, coordinate on-site activities, and liaise with customers to provide exceptional service and timely responses to their needs. Your key responsibilities will include maintaining high standards of work, monitoring service performance, conducting regular audits, and implementing continuous improvement initiatives. You will also be responsible for training and developing your team to enhance their skills and knowledge related to generator maintenance and repair. The ideal candidate will have a strong background in generator services, excellent leadership skills, and a commitment to customer satisfaction. If you are organized, detail-oriented, and passionate about leading a team in delivering quality service, we invite you to join our dynamic team at D2B Groups. Requirements 5+ years of experience in generator service management or similar role required Experience as a Generator Technician highly preferred Strong leadership and team management skills Excellent communication and interpersonal abilities Proficiency in service management software and tools Ability to analyze service data and implement improvements Customer-focused attitude with a commitment to service excellence Knowledge of generator systems and related equipment Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development

Certified Group is a leading North American provider of laboratory testing and audit and certification services. The Certified Group of companies includes Food Safety Net Services (FSNS), Certified Laboratories, EAS Consulting Group, Labstat International Inc., Advanced Botanical Consulting & Testing (ABC Testing Inc.), Microconsult Inc. and Micro Quality Labs Inc. The Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, cannabis, nicotine and hemp industries. We are currently looking for a Lab Services Supervisor to join our growing team! JOB SUMMARY Responsible for overseeing the daily workload and staffing placement in the Laboratory while working closely with the Management Team. Responsibilities includes training and mentoring employees; evaluating performance of assigned personnel, monitor performance action plans for employees, interviewing of applicants, improve operational efficiencies by focusing on customer service and maximizing production and profit; scheduling/staffing and directing work flow; maintain harmony in the workplace and professional business demeanor at all times. ESSENTIAL RESPONSIBILITIES * Supervise laboratory operations to ensure compliance with FSNS Quality Manual, SOP's and quality control measures specified to maintain compliance with ISO 17025 guidelines. * Perform internal audits of processes and ensure accurate performance and interpretation of test results, * Supervise training of new and current laboratory personnel in procedures and protocols * Provide feedback for and administer laboratory personnel reviews * Directly address client needs as required and in collaboration with the Management Team. Oversee status of all results and reporting for clients on laboratory results as needed (including notification of out of specification results) * Process samples and ability to perform all roles that report to supervisor * Perform analyses in various laboratory areas * Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends * Ensure that the appropriate number of technicians are allocated are in the respective areas of the Laboratory; this will include shifting people when necessary * Work closely with the Operations and Technical Managers and assists when needed * Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net Services Team * Responsible for the safety of oneself and others working within their area * Responsible for the completion of required training SUPERVISION * Supervision and oversight of up to 50 incumbents, dependent on Lab volume. MINIMUM QUALIFICATIONS * Bachelor's degree in Life Science or 5+ years of Micro Lab Experience * Two years of analytical laboratory experience * Familiarity with GMP , OSHA guidelines, FDA, BAM, APHA, and Compendium methods and procedure * Knowledge of LIMS and Microsoft Office Products software. * Two years of experience managing personnel * Training in general laboratory practices PHYSICAL DEMANDS * Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components * Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens * Noise level varies from quiet to loud * Temperature varies from hot to cold * Interactive and fast-paced team oriented tasks * Overnight Travel is required at the discretion of management * Regularly lift and/or move up to 25 pounds. Benefits: * Progressive 401k Retirement Savings Plan * Employer Paid Short- Term and Long-Term Disability, and Life Insurance * Group Medical * Tuition Reimbursement * Flexible Spending Accounts * Dental * Paid Holidays and Time Off * Many positions which qualify for the company bonus program Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.

Talon Recruiting has partnered with a leading AG dealership. We are in search of a Service Manager in Pacific Junction, IA. The Service Manager will oversee the service department operations. Daily duties include, but are not limited to: *Establish, implementation and adherence to company-wide best practices for service department. *Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff. *Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service. *Initiate procedures and leadership practices to create a business environment for participative management. *Supervise training and development of the service organization team. *Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required. *Travel to customer site and locations within area of responsibility as required Compensation and Benefits: *Very competitive Salary and bonus *401(k) *Medical, dental and life insurance. *Paid time off including vacation, sick days and holidays.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. **Key Responsibilities:** + Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. + Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. + Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. + Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. + Ensure consistent application of policies, processes, and reporting across the zone + Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. + Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. + Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. + Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. + Assist in implementing enterprise privacy and compliance policies within assigned zones. + Provide privacy-by-design and compliance-by-design guidance to operational teams. + Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. + Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. + Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. + Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. + Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. + Travel for conferences and to meet with customers as needed, up to 30%. **Basic Qualifications:** + Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. + 6+ years of experience in healthcare compliance, privacy, or information governance. + Minimum 3 years of experience in a leadership, supervisory, or team management role. + Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. + Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. + Proficiency in privacy incident tracking systems and data reporting tools. + Excellent analytical, organizational, and communication skills. + Proven ability to manage multiple priorities and deadlines in a fast-paced environment. + Strong ethical judgment, attention to detail, and commitment to confidentiality. + Ability to travel up to 30% **Desired Qualifications:** + Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. + Professional certification such as CIPP/US, CHPC, CHC, or RHIA. + Experience in a healthcare technology or health data interoperability organization. + Familiarity with privacy-by-design frameworks and compliance integration in technology environments. + Experience collaborating with internal audit or regulatory compliance teams. + Demonstrated success in developing and delivering privacy training or educational materials. + Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .