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Customer service manager jobs in Oregon

- 1,062 jobs
  • Site Operations Manager

    Romanoff Renovations 4.2company rating

    Customer service manager job in Portland, OR

    Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nations' largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 36 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community. WHO WE ARE: Good people do good for other people. To this end, everyone at Romanoff subscribes to a common set of values, housed under the simple premise of “Do the Right Thing.” This is found in our passion to Commit to Excellence, Listen, Give Back and show Respect for All. The spirit of our values can be felt throughout our work environment, in how we make decisions, how our teams interact, and how we go above and beyond to care for our customers and community. Also prevalent in our culture is a strong thirst for innovation, with the intent to meet our company's overarching goal of Enhancing Lives. Coupled together, our culture is one of continuous growth, with a great deal of fun along the way. JOB SUMMARY The Site Operations Manager is responsible for executing assigned office production metrics, development and management of a team of Operation Managers and maintaining positive communications with customers. The Site Operations Manager is responsible for managing salaried and hourly associates in several locations for optimal performance. The position reports to the District Operations Manager (DSOM) and oversees a specified site location. ESSENTIAL FUNCTIONS: Oversee production in assigned office to include; backlogs, aging report, and KPI's Ensure that office is dispatching and resulting in a timely manner Ongoing recruitment performed Ensure that pad and warehouse inventory is accurate and runs efficiently Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement. Assign duties and recurring task to appropriate roles to ensure the office is properly following SOPs and company established best practices. Ensure office scheduling capacity is optimized Audit and count pad Build and sustain relationship with The Home Depot associates and DSM by meeting regularly and proactively communicate with DSM when customer issue arises. Visit local Home Depot stores a regular basis to ensure relationships are established Expedited care tickets are responded to immediately. Work with THD and customer for resolution. Answer and respond to inquiries from the RCS Adherence to SOP MINIMUM QUALIFICATIONS: Must have a valid driver's license, reliable transportation, and possess vehicle insurance. High School Diploma or Equivalent Minimum 3 years of relevant experience Strong verbal and written communication skills with the ability to communicate across all levels of the company Strong customer service skills, ability to provide a positive and professional experience Ability to lead teams to accomplish common goals Ability to juggle competing priorities and adapt to unique situations. Strong computer skills Ability to travel to field offices, jobsites, and The Home Depot stores PREFERRED QUALIFICATIONS 4+ years of experience in a production environment and supervisory role building teams and improving teams Background in floor covering and/or understands construction Previous experience in residential construction a plus KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES Self-Starter and team player Comfort with public speaking/teaching Flooring installation knowledge and ability to complete minor repairs Organized and detail oriented Ability to multi-task Ability to show empathy to customers and installers Strong autonomous performer Functions with a sense of urgency Makes decisions with discernment, considering all sides Ability to read diagrams and installation specs Familiar with OSHA workplace regulations PHYSICAL ACTIVITY Sitting up to 5 hours a day Constant use of hands to type and write Stand up to 6 hours a day Lifting 50 pounds, occasionally Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed BENEFITS Medical, Vision, Dental Insurance Bonus Program 401k with Company Match Paid Holidays Personal Time Off Earned PTO for Community Service Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
    $67k-93k yearly est. 3d ago
  • General Manager / Territory Business Owner

    Red Seal Recruiting Solutions

    Customer service manager job in Eugene, OR

    Full Business Ownership Opportunity (NOT a Franchise) Our client is offering a unique opportunity to acquire and operate an established territory (Eugene - Bend) backed by a nationally recognized brand while maintaining full independence and control. This is a rare chance to step into an existing service operation with active customers, proven systems, and strong brand support already in place. Are you an experienced, technically competent service-driven leader looking to own and grow your own business - without the fees, restrictions, or rigid rules of a franchise? $300K - $400K - reasonable earning expectation for the first year after all expenses Why This Opportunity Is Different NOT a franchise - no franchise fees or strict operating playbook Full business ownership with the freedom to run your operation your way Exclusive territory rights that protect your market Financing assistance available for qualified candidates to help acquire current assets Established customer base and strong brand awareness already in place Corporate support without franchise strings - including national advertising, proven systems, and operational guidance What You'll Do Lead day-to-day operations and manage a service-focused team of 20 + employees Oversee scheduling, customer relationships, and market growth Drive business growth, performance and long-term asset value Utilize corporate tools and support to expand within your territory Who Thrives Here Individuals with experience running or managing a service-type business (trades, home services, maintenance, facilities, or related fields) Leaders with strong customer service and operational skills Highly motivated entrepreneurial thinkers with DRIVE Candidates able to secure an Oregon Contractor's License (or who already hold one) Financially prepared applicants (with potential corporate financing assistance) 👉 If you're ready to build a business of your own - with brand power and support but none of the franchise restrictions - we'd love to connect with you. Apply confidentially to learn more.
    $56k-109k yearly est. 5d ago
  • Senior Customer Service Manager

    Keller Executive Search

    Customer service manager job in Portland, OR

    Job Description within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Portland, OR, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio. Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor's degree required; advanced degree or certifications are advantageous. Benefits Competitive compensation: $140,000-$180,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
    $140k-180k yearly 20d ago
  • Customer Service Supervisor

    Levi Strauss & Co 4.3company rating

    Customer service manager job in Portland, OR

    Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's, Dockers, Beyond Yoga) stand for freedom and self-expression. Supervisors contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth. We're looking for a Supervisor who shares our values: * Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage. * Empathy for Customers and Co-workers: You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers. * Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more. * Drives Performance: You're results-oriented and support the team. You'll support the leadership team to success: * Growing Sales: Execute sales strategies and monitor performance to drive revenue growth. * Be a coach: Guide and support team members through effective mentorship and leadership. * Operational Excellence: Manage daily store operations to ensure efficiency and maintain high standards. * Customer Focus: Ensure exceptional customer service and foster a welcoming shopping environment. The role requires someone who: * Is good with people and able to support, assist, and coach store associates to perform their work effectively. * Complies with all Levi's Stores policies, procedures, and programs, while able to follow directives of store management. * Consistently meets or exceeds established store and individual sales and performance goals. * Can handle heavy lifting (up to 40 lbs.) and constantly moving around, kneeling, carrying items, reaching overhead, and climbing ladders. * Must have reliable transportation. * Must be 18 years or older. Life-Enhancing Perks: Full-Time Employees: Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter. Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live. Full-Time & Part-Time Employees: Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year. Live in Levi's: 60% employee discount. Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$. Level Up: Grow here, don't just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga. LOCATION Portland, OR, USA FULL TIME/PART TIME Part time COMPENSATION The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $17.05 - $28.45 per hour, varying with experience and qualifications. Current LS&Co Employees, apply via your Workday account. Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment. We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $17.1-28.5 hourly Auto-Apply 60d+ ago
  • Customer Service Manager, Airport Customer Experience

    American Airlines 4.5company rating

    Customer service manager job in Portland, OR

    **Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. + Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. **What you'll do** + Drives operational excellence + Creates an environment that cares for our frontline team members and celebrates the team successes + Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies + Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service + Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors + Promotes an environment of mutual respect and trust between frontline team members + Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity + Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance + Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels + Ability to work extra hours when there are operational needs + Ability to work rotating shifts including weekends, holidays and days-off **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School diploma or GED equivalency **Preferred Qualifications- Education & Prior Job Experience** + Previous airport customer service experience + 2 yearsexperience leading others + Knowledge of company policies and procedures and functional automation applications **Skills, Licenses & Certifications** + Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment + Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate + Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. + Strong decision making skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational conditions + Ability to prioritize and execute with a sense of urgency and preciseness + Ability to use sound business judgment to resolve issues with internal and external customers + Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. + Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Applicable valid driver's license as required by local authorities, if applicable **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
    $37k-53k yearly est. 10d ago
  • Customer Service Manager

    Oregon Ice Cream LLC 3.4company rating

    Customer service manager job in Eugene, OR

    Job Title: Customer Service Manager Department: Marketing Reports To: Sr. Director of Brands & Corporate Communications FLSA Status: Exempt Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs. Key Responsibilities: Customer Service Management Personnel manager for Customer Service Representatives Level 1 Lead for all day-to-day Customer Service issues, resolutions, and opportunities Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved. Communicate to customers order changes and product shortages as they occur. Coordinate export documents as needed. Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams. Gather information and analyze reporting package, with publication to executive team (dashboards, etc). Manage Relationship with Logistics Broker Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis. Determine solution for shipping issues in a timely manner. Manages freight claims and provides status updates to appropriate departments. Maintains daily and weekly reports regarding orders, and shipping manifest adjustments. Communication with Accounting Team Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution. Support accounting during an audit by providing requested details and responding to questions regarding invoices. Validate invoices have processed when accounting has questions regarding customer aging. Assist with new customer setup by entering ship to location information into ERP system. Manage Third-Party Systems Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution. Collaboration & Communication Work closely with other teams to ensure a smooth order-to-delivery process. Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc. Collaboratively perform other duties as needed and directed to support the goals of the company. Qualifications: Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred. At least one year experience in customer service and order/data entry Knowledge of EDI process and integration Computer savviness: ERP experience preferred or a demonstrated ability to learn Proficient in Microsoft Office; specifically, Excel Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally Demonstrated ability to self-manage, take initiative and be results oriented Ability to work flexible hours, including late nights and/or weekends as needed Work Environment: This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware. A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach. Ability to regularly lifting/moving up to 50lbs is also required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds . Special Requirements: May require overtime during peak season. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company. Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status. Page Break
    $43k-70k yearly est. Auto-Apply 16d ago
  • Manager Customer Experience

    The Hertz Corporation 4.3company rating

    Customer service manager job in Salem, OR

    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $100k yearly 60d+ ago
  • Customer Service Supervisor

    Veterinary Referral Center of Central Oregon 3.7company rating

    Customer service manager job in Bend, OR

    At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine. Why Choose VRCCO? VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future. We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us. Requirements Job Summary: We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care. The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include: Leadership & Team Management Supervise, mentor, and develop the customer service team (front desk, call center, client relations). Manage scheduling, workload distribution, and performance evaluations. Foster a culture of accountability, collaboration, and continuous improvement. Client Experience Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups. Resolve escalated client concerns with professionalism and compassion. Implement feedback systems to measure and improve client satisfaction. Operational Excellence Develop and enforce customer service policies, procedures, and best practices. Collaborate with medical and administrative teams to optimize patient flow and reduce wait times. Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores). Strategic Contribution Partner with leadership to align customer service initiatives with hospital goals. Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach. Benefits Highlights Medical: Multiple plan options with 70% coverage Dental/Vision: Multiple plan options with 50% coverage Profit sharing available for all heroes (employees) Tenure bonuses Savings: 401K matching program Stipends for continuing education Ready to Make a Difference? If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day! Visit *********************************** to learn more!
    $30k-39k yearly est. 18d ago
  • Shelter Operations Manager - Dog Services

    Marion County, or 3.4company rating

    Customer service manager job in Salem, OR

    Join our team at Marion County Dog Services as the Shelter Operations Manager! This key leadership role offers the opportunity to make a meaningful difference in the lives of dogs, staff, volunteers, and our community every day. In this exciting position, you will oversee the shelter's daily operations, guide and train a dedicated team of Shelter Technicians, support veterinary services, and ensure that best practices in animal care, safety, and shelter operations are consistently implemented. As the Shelter Operations Manager, you will lead efforts to maintain high standards of animal welfare, streamline dog flow through the shelter, and coordinate essential programs including intake, behavioral assessment, adoption services, rescue partnerships, and humane euthanasia. You will also collaborate closely with the Dog Services Director to update and create Standard Operating Procedures, monitor budgets, support facility maintenance, and drive continuous process improvements rooted in accurate data and industry best practices. If you are an experienced leader with strong communication skills, a commitment to humane animal care, and the ability to oversee a dynamic and fast-paced operational environment, we invite you to apply for this rewarding opportunity to help strengthen the vital services provided by Marion County Dog Services. To view the full job announcement, go to: Click Here for the Shelter Operations Manager Announcement To apply for this position, click on the "Apply" link just above and to the right of this overview. When applying, be sure to include, in the Education and Work Experience sections of your application, sufficient details to show us how you meet the Experience and Training requirements for the position.
    $27k-40k yearly est. 22d ago
  • Customer Service Manager

    Aldensicecream

    Customer service manager job in Eugene, OR

    Job Title: Customer Service Manager Department: Marketing Reports To: Sr. Director of Brands & Corporate Communications FLSA Status: Exempt Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs. Key Responsibilities: Customer Service Management Personnel manager for Customer Service Representatives Level 1 Lead for all day-to-day Customer Service issues, resolutions, and opportunities Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved. Communicate to customers order changes and product shortages as they occur. Coordinate export documents as needed. Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams. Gather information and analyze reporting package, with publication to executive team (dashboards, etc). Manage Relationship with Logistics Broker Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis. Determine solution for shipping issues in a timely manner. Manages freight claims and provides status updates to appropriate departments. Maintains daily and weekly reports regarding orders, and shipping manifest adjustments. Communication with Accounting Team Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution. Support accounting during an audit by providing requested details and responding to questions regarding invoices. Validate invoices have processed when accounting has questions regarding customer aging. Assist with new customer setup by entering ship to location information into ERP system. Manage Third-Party Systems Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution. Collaboration & Communication Work closely with other teams to ensure a smooth order-to-delivery process. Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc. Collaboratively perform other duties as needed and directed to support the goals of the company. Qualifications: Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred. At least one year experience in customer service and order/data entry Knowledge of EDI process and integration Computer savviness: ERP experience preferred or a demonstrated ability to learn Proficient in Microsoft Office; specifically, Excel Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally Demonstrated ability to self-manage, take initiative and be results oriented Ability to work flexible hours, including late nights and/or weekends as needed Work Environment: This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware. A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach. Ability to regularly lifting/moving up to 50lbs is also required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds . Special Requirements: May require overtime during peak season. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company. Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status. Page Break
    $39k-71k yearly est. Auto-Apply 16d ago
  • Customer Service Manager

    Michaels 4.2company rating

    Customer service manager job in Portland, OR

    Store - PORT-JANTZEN BEACH, ORDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $40k-69k yearly est. Auto-Apply 42d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Medford, OR

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoyoversight We can recommend jobs specifically for you! Click here to get started.
    $30k-39k yearly est. Auto-Apply 9d ago
  • Customer Service Manager

    Risk Strategies 4.3company rating

    Customer service manager job in Myrtle Point, OR

    We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact * Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. * Develop and implement service procedures, policies, and standards. * Monitor and analyze service metrics to drive process improvement and operational efficiency. * Handle complex or escalated customer inquiries or issues, ensuring timely resolution. * Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. * Conduct regular coaching, training, and performance evaluations to support team growth and development. * Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. * Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. * Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have * 10+ years of experience in customer service, with at least 5 years in a management role. * Strong leadership and team development skills. * Excellent communication, problem-solving, and interpersonal abilities. * Data-driven with the ability to interpret reports and apply findings to drive results. * Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: * Experience in benefits administration. * Familiarity with CRM and ticketing systems. * Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: * The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
    $36k-60k yearly est. Auto-Apply 41d ago
  • Customer Service Teammate

    Go Car Wash Management Corp

    Customer service manager job in White City, OR

    Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $17.05/hour, which includes a base pay of $15.05/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $15.1-17.1 hourly 14d ago
  • Seasonal Customer Service Supervisor

    ASM Research, An Accenture Federal Services Company

    Customer service manager job in Salem, OR

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $29k-38k yearly est. 29d ago
  • Customer Service at PLAY STREET MUSEUM

    Play Street Museum

    Customer service manager job in Beaverton, OR

    Job Description Play Street Museum in Beaverton, OR is looking for one customer service to join our 9 person strong team. We are located on 18021 Nw Evergreen Pkwy. Our ideal candidate is attentive, punctual, and engaged. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers $14.50/hour plus weekend party tips We are looking forward to hearing from you.
    $14.5 hourly 29d ago
  • Supervisor Rehabilitation Services

    Providence Health & Services 4.2company rating

    Customer service manager job in Portland, OR

    Supervisor of Rehabilitation Services at Providence St. Vincent's Medical Center- Full-Time, Day Schedule is in Acute Care and supports PT, OT, SLP and onsite. _Providence offers a fantastic benefits package which include but is not limited to:_ Free, convenient, and ample parking TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area (does NOT include Wilsonville, Newberg, Seaside, Hood River, Washington State, or Medford) Medical Plan Assistance Program - provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income Tuition reimbursement/education - includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog. Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap Paid Time Off - Benefit eligible caregivers receive up to 25 days per year Retirement - The Providence retirement program consists of employer match and discretionary contributions that work together with your pre-tax (and/or Roth aftertax) contributions to help you save for retirement. Lyra Caregiver Assistance program - Up to 25 counseling or coaching sessions per eligible member per year The Rehab Supervisor manages the daily activities of staff in multiple patient care environments. Monitors services, programs and practices to ensure high quality services are provided to internal and external consumers. Provides skilled discipline service therapy to patients/clients presenting with a wide variety of ages, diagnoses and disabilities. Assists in the development of new programs and services. Participates as a member of the regional Rehab Services management team and supports/guides the accomplishment of targeted regional objectives. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence St Vincent Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + Bachelor's Degree Accredited professional program in the specified discipline service (Physical Therapy, Occupational Therapy, Audiology or Speech/Language Pathology). Or + Master's Degree Accredited professional program in the specified discipline service (Physical Therapy, Occupational Therapy, Audiology or Speech/Language Pathology). Or + Doctorate Degree from an Accredited professional program in the specified discipline service (Physical Therapy, Occupational Therapy, Audiology or Speech/Language Pathology). + Upon hire: Oregon Physical Therapist License Or + Upon hire: Oregon Speech Language Pathologist License Or + Upon hire: Oregon Speech Language Pathologist Permit + Within 30 days of hire: National Provider BLS - American Heart Association + Upon hire: National Provider Identifier (NPI) + Upon hire: In compliance with company policy and state regulations, a Department of Human Services (DHS) criminal background check for this position + 5 years Experience working as a therapist. + 2 years Experience with management/leadership responsibilities. Preferred Qualifications: + Upon hire: Membership in the national, state, or local professional association + 2 years Supervisory experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence has been serving the Pacific Northwest since 1856 when Mother Joseph of the Sacred Heart and four other Sisters of Providence arrived in Vancouver, Washington Territory. As the largest healthcare system and largest private employer in Oregon, Providence is located in areas ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 404060 Company: Providence Jobs Job Category: Rehabilitation Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 5002 PSVMC PHYS THERAPY Address: OR Portland 9205 SW Barnes Rd Work Location: Providence St Vincent Medical Ctr-Portland Workplace Type: On-site Pay Range: $59.22 - $93.49 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $52k-88k yearly est. Auto-Apply 23d ago
  • Customer Service Manager, Airport Customer Experience (Portland, OR, US)

    American Airlines 4.5company rating

    Customer service manager job in Portland, OR

    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. * Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. What you'll do * Drives operational excellence * Creates an environment that cares for our frontline team members and celebrates the team successes * Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies * Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service * Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors * Promotes an environment of mutual respect and trust between frontline team members * Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity * Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance * Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels * Ability to work extra hours when there are operational needs * Ability to work rotating shifts including weekends, holidays and days-off All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience * Previous airport customer service experience * 2 years experience leading others * Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications * Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment * Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate * Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems * Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. * Strong decision making skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational conditions * Ability to prioritize and execute with a sense of urgency and preciseness * Ability to use sound business judgment to resolve issues with internal and external customers * Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Applicable valid driver's license as required by local authorities, if applicable What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
    $37k-53k yearly est. 11d ago
  • Customer Service Manager

    Oregon Ice Cream LLC 3.4company rating

    Customer service manager job in Eugene, OR

    Job Title: Customer Service Manager Department: Marketing Reports To: Sr. Director of Brands & Corporate Communications FLSA Status: Exempt Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs. Key Responsibilities: Customer Service Management Personnel manager for Customer Service Representatives Level 1 Lead for all day-to-day Customer Service issues, resolutions, and opportunities Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved. Communicate to customers order changes and product shortages as they occur. Coordinate export documents as needed. Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams. Gather information and analyze reporting package, with publication to executive team (dashboards, etc). Manage Relationship with Logistics Broker Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis. Determine solution for shipping issues in a timely manner. Manages freight claims and provides status updates to appropriate departments. Maintains daily and weekly reports regarding orders, and shipping manifest adjustments. Communication with Accounting Team Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution. Support accounting during an audit by providing requested details and responding to questions regarding invoices. Validate invoices have processed when accounting has questions regarding customer aging. Assist with new customer setup by entering ship to location information into ERP system. Manage Third-Party Systems Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution. Collaboration & Communication Work closely with other teams to ensure a smooth order-to-delivery process. Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc. Collaboratively perform other duties as needed and directed to support the goals of the company. Qualifications: Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred. At least one year experience in customer service and order/data entry Knowledge of EDI process and integration Computer savviness: ERP experience preferred or a demonstrated ability to learn Proficient in Microsoft Office; specifically, Excel Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally Demonstrated ability to self-manage, take initiative and be results oriented Ability to work flexible hours, including late nights and/or weekends as needed Work Environment: This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware. A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach. Ability to regularly lifting/moving up to 50lbs is also required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. Special Requirements: May require overtime during peak season. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company. Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status. Page Break
    $43k-70k yearly est. Auto-Apply 15d ago
  • Customer Service Supervisor

    Veterinary Referral Center of Central Oregon Inc.

    Customer service manager job in Bend, OR

    Job DescriptionDescription: At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine. Why Choose VRCCO? VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future. We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us. Requirements: Job Summary: We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care. The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include: Leadership & Team Management Supervise, mentor, and develop the customer service team (front desk, call center, client relations). Manage scheduling, workload distribution, and performance evaluations. Foster a culture of accountability, collaboration, and continuous improvement. Client Experience Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups. Resolve escalated client concerns with professionalism and compassion. Implement feedback systems to measure and improve client satisfaction. Operational Excellence Develop and enforce customer service policies, procedures, and best practices. Collaborate with medical and administrative teams to optimize patient flow and reduce wait times. Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores). Strategic Contribution Partner with leadership to align customer service initiatives with hospital goals. Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach. Benefits Highlights Medical: Multiple plan options with 70% coverage Dental/Vision: Multiple plan options with 50% coverage Profit sharing available for all heroes (employees) Tenure bonuses Savings: 401K matching program Stipends for continuing education Ready to Make a Difference? If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day! Visit *********************************** to learn more!
    $29k-38k yearly est. 15d ago

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Top 10 Customer Service Manager companies in OR

  1. Compass Group USA

  2. Hobby Lobby

  3. Servpro

  4. Oregon Ice Cream

  5. Canteen Services

  6. American Airlines

  7. Michaels Stores

  8. Michaels Autos

  9. Risk Strategies

  10. Aldensicecream

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