Customer service manager jobs in Palm Coast, FL

Birdi Systems, Inc. (BSI) is seeking a hands-on Service Manager to lead our service operations in highly regulated, mission-critical, and high-security environments. This role blends leadership with field involvement-you will supervise technicians AND perform repairs, troubleshooting, and respond to work orders. You'll be the face of Birdi to key clients, ensuring exceptional service delivery while strengthening long-term partnerships. What You'll Do: Client & Account Management Serve as the strategic liaison for aviation, public-sector, and high-security clients. Conduct regular check-ins, service reviews, and solution-oriented discussions. Develop tailored service programs with engineering and sales. Support onboarding, renewals, service agreements, and growth opportunities. Team Leadership Lead and mentor field technicians, subcontractors, and service crews. Oversee scheduling, dispatch, and emergency/PM response planning. Conduct field meetings and provide on-site technical support and escalations. Ensure safety, quality, and compliance across all field work. Hands-On Technical Work Perform preventive maintenance, repairs, and troubleshooting for access control, CCTV, and integrated security systems. Respond directly to work orders and support technicians during complex tasks. Verify completed work meets specifications, documentation standards, and regulatory requirements. Operational Excellence Monitor work orders, PM schedules, repair logs, and field documentation. Track KPIs: response times, resolution rates, customer satisfaction. Maintain accurate data in service management and CRM platforms. Identify process improvements in workflow, communication, and technician utilization. What You Bring: 8+ years in service operations, field management, or technical account management (low-voltage/security preferred). Proven experience managing field crews performing PMs, repairs, and service work. Hands-on knowledge of Access control, CCTV & video surveillance, Low-voltage cabling/infrastructure, Troubleshooting & repair. Experience working with agencies in aviation, municipalities, or transportation. Strong communication, organization, and client relationship skills. Proficiency with platforms like ServiceTrade, CRM tools, and scheduling/job costing systems. Willingness to travel locally for client and site support. Preferred: Lenel OnGuard certification a strong plus. Experience developing wiring standards, templates, or service processes. Hiring, training, and developing technician teams. Background supporting integrated security or fire/life safety systems. At BSI, you'll help safeguard critical infrastructure and public environments. You'll work in a collaborative, mission-driven culture where your leadership AND hands-on expertise directly contribute to service excellence. If you thrive in both the field and with clients, this role is built for you.

Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions * Leading a team of employees * Entry level employee supervision Great if you have: * Retail and customer service experience * Entry level management experience * Sales associate or cashiering experience * High School Diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! Physical Requirements: * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish

Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm) Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending Company paid life, accidental death insurance, and exclusive vendor discounts Mileage reimbursement is provided when traveling between properties or other work-related tasks On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility) Our Property Managers have the opportunity to earn performance-based bonuses! Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including selling packing and moving supplies Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent Auditing cash drawers and making bank deposits are part of the daily business We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: Ability to transport lift/move items weighing up to 35 pounds Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris. Qualifications Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) Additional Information More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team! REFD0073

Job Description Vintage Clothing Co. in Saint Augustine, FL is looking for one customer service to join our strong team. We are located on 30 St George St. Our ideal candidate is a self-starter, punctual, and hard-working. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you.

The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $52,000.00 annually **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Store - ORANGE CITY, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1795 Us Highway 1 South Location: USA Marshalls Store 0194 Saint Augustine FLThis position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job Description Rowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time Pest Control Call Center Manager / Customer Service Supervisor to manage our customer service representatives and oversee our office. Are you a natural-born leader? Do you want to join a local business that supports and encourages its employees? Would you like a career with a company that values you and rewards your skills? If so, please read on! This administrative position earns a competitive salary of $50,000-$65,000/year. We provide awesome benefits, including 401k with a 5% match, paid time off (PTO), and paid training. Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled! If this sounds like the right opportunity for you, apply to join our pest management company today! ABOUT ROWLAND PEST MANAGEMENT We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We also offer Insulation and Attic Decontamination. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee. We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together. A DAY IN THE LIFE OF A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR As a Pest Control Call Center Manager / Customer Service Supervisor, you play a critical role in our pest management company. Every day, you arrive at the office ready to take charge of our CSR team. Always driven and focused, you ensure our customers have a positive experience when they call in and our call booking rate remains high. Providing guidance for your team, you periodically coach them on proper phone communications and how to best handle the customers and prospects. You diligently oversee the office, making sure leads are booked and the schedule is full! It is up to you to set the tone in the department, leading by example and consistently following the company's core values. You get great satisfaction from helping your team fulfill our company's commitment to providing excellent customer service! QUALIFICATIONS FOR APEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR Call center OR office management experience Proficiency with technology Do you have excellent communication skills? Does training a team come easily to you? Are you success-driven and detail-oriented? Can you effectively coach a team to consistently meet department goals? If yes, you might just be perfect for this administrative position! WORK SCHEDULE FOR A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR This administrative position works Monday - Friday with a rotating Saturday schedule. ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 32168

What makes us great… At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. Your role in our success will be… The Supervisor, Meter Services supervises and assists all meter reading and meter testing activities (setting up routes, assigning routes to meter readers, ensure routes are uploaded into systems, meter testing) for the Florida natural gas distribution systems. The role manages re-reads from contractors or inhouse readers and requires knowledge of all aspects of meter reading functions, requirements and compliance activities. What you'll be working on… Provides leadership and efficient supervision of the day-to-day activities of Chesapeake's internal and external meter readers. Manages performance coaching/appraisals and the recruitment, development, training, engagement and retention of team members to adequately staff the department. Develops efficient, organized, and productive work plans (daily, weekly, monthly, etc.) that allocate department resources effectively to achieve desired objectives in a timely manner. Promotes and demonstrates the importance of recording accurate meter reads while being friendly and courteous to customers in the field. Stays abreast of changes and updates to Itron software and Automated Meter Reading handheld devices and provides testing/troubleshooting/training on new features. Monitors performance of Meter Readers to ensure meters are being read properly and communicates/informs Customer Care Manager accordingly. Ensures all department Reread Service Orders and Transponder Service Orders are completed timely. Ensures all meter field testing is performed by company procedure to maintain compliance. Maintains a working schedule of Meter Read Units (MRU's). Assigns route/sequence for new accounts, and re-sequence meter routes for efficiency as necessary. Identifies and reports illegal gas usage, damaged or broken equipment, public safety hazards and gas leaks as encountered in the field. Who you are... High school diploma but Bachelor's degree in Business or a related degree preferred Two (2) years' experience in utility meter reading and/or testing Knowledge of Field Deployment Management Knowledge of SAP (Systems Applications and Products) preferred Knowledge of STAR (System Advanced Metering and Reading) Knowledge of the problems, methods and techniques encountered in a meter reading operation Knowledge of the types of hazards associated with reading meters Supervisory experience and skills Ability to communicate clearly Ability to define local goals and develop plans to achieve goals Ability to maintain accurate records and prepare clear and concise reports Ability to learn to perform tests on the digital meter reading equipment Ability to establish and maintain effective working relationships with internal and external customers Benefits/what's in it for you? Flexible work arrangement Competitive base salary Fantastic opportunities for career growth Cooperative, supportive and empowered team atmosphere Annual bonus and salary increase opportunities Monthly recognition events Endless wellness initiatives and community events Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE! Paid time off, holidays and a separate bank of sick time! Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email **************** .

Patient Services Supervisor - Port Orange, FL, Monday to Friday, 6:00 AM to 5:00 PM (Hours vary -- with rotational weekends) Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised. Pay range: $58,656+ per year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthy MINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy. Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices. Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required. Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.) Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision. Relocate/open/close PSCs, IOPs and RRLs. Oversees inventory process for supervised facilities. Participates in the interview, selection and hiring of new employees. Responsible for training, coaching, supervision and development of staff. Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals. Holds regularly scheduled meetings for dissemination of all information to staff. Ensures all employees meet requirements for driving on company business. Tracks/enters time/attendance of employees. Prepares schedules with minimal overtime for employees. Maintains adequate coverage for all facilities. Prepares month-end reports. May perform training and onboarding of new Clients. Investigates/resolves and responds to customer complaints appropriately and effectively. Responsible to ensure Quest improvement and/or standardization initiatives are implemented. Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility. Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures. Participates on process improvement teams, or other initiatives to meet management objectives. Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups. Demonstrates and lives the Values of Quest Diagnostics. All other duties as assigned, within scope of the position. Qualifications Required Work Experience: Minimum two years prior supervisory experience or demonstrated leadership experience Minimum five years' experience in phlebotomy, laboratory or other healthcare environments Preferred Work Experience: Customer service in a retail or service environment preferred. Physical and Mental Requirements: Extensive use of phone and PC Prolonged standing/sitting Fine dexterity with hands/steadiness Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time Talking Vision - requires constant mental visual attention to details. Walking Balancing Bending/Kneeling Pushing/Pulling Reaching/Twisting Knowledge: The position requires the ability to effectively communicate in English. Skills: Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime. Must have valid driver's license and clean driving record. Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner. Capable of handling multiple priorities in a high-volume setting. Proficient PC skills including experience using MS Office applications. Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment. Must be able to manage individuals in multiple geographies/locations Position requires travel.

Role OverviewSodexo is hiring our Grounds Manager 2 for Bethune Cookman University in Daytona Beach, FL. Our successful candidate will be an entry level manager, supervising our team and mentoring our frontline hourly staff and will either hold, or be eligible within 90 days to attain the Florida Pesticide Application License. Grounds Management experience is preferred. The ideal candidate will assist in leading the development of the innovation and the implementation of more efficient grounds management practices - targeting higher quality and better efficiencies. This role requires a valid driver's license and clear driving background check. What You'll DoExecute Sodexo Goals with Ground Supervisory experience Have a Valid Driver's license with clear background Have the Pesticide Application License (attain within 90 days) Experience managing different types of grounds machinery What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You BringLead and motivate our team Hold or attain the Florida Pesticide Application License Assist in leading the development of the innovations and the implementation of more efficient grounds management practices Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience

Full-time Description Reports to: Community Manager Supervises: Under the direction of the Community Manager, supervises on-site maintenance staff, which may include Maintenance Technicians, Groundskeepers, Housekeepers, Painters, Make-Ready Technicians. Wage Status: Hourly (Non Exempt eligible for overtime) The Maintenance Supervisor must be a “hands-on” maintenance person. The Maintenance Supervisor must be able to do just about anything that pertains to building maintenance, e.g. plumbing, electrical, painting, heating, air conditions, and appliance repair. This position is also responsible for managing your department's budget, keeping expenses within budgeting guidelines and putting on a thrifty thinking cap to find cost-saving measures that do not compromise quality. Customer service and helping with the cleanliness and marketability of the property tops off the duties as a vital player in the property's ability to renew and secure new leases. Qualifications Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job's essential functions. Responsibilities • Participate in company training classes and meeting, ensure all service staff receives appropriate training as required. • Organize, prioritize and ensure service requests and repairs are made correctly and in timely manner. • Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times. • Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner. • Preform turnkey work as required and ensure all make-readies are inspected. • Adhere to the Standard Operating Procedures. • Possess basic knowledge of local and state codes for permitting, sign ordinances and pool regulations. • Adhere to and enforce the company's personnel management policies and procedures. • Maintain a superior customer service relationship with residents, co-workers, vendors, and the community. • Communicate effectively with residents, co-workers, vendors, and the community. • Work with the Property Manager to handle maintenance-related resident problems. • Assist with recruiting, hiring and training of quality staff, recommend promotions and terminations when necessary. • Work with Property manager to obtain competitive bids for maintenance-related expenses. • Understand and adhere to budgeted guidelines. • Contract use of outside vendors only when necessary. • Monitor inventory and maintain appropriate levels of parts and supplies. • Maintain the staff's safety training and MSDS binder. • Schedule and complete the Preventative Maintenance Program designed per property. • Other tasks or duties as assigned by supervisor. Requirements Education • A High School education or equivalent is required; college degree is a plus but not a requirement. • Ability to fluently read and write English. • Accurately perform intermediate mathematical functions and use all on-site resident management software functions. Professional Experience • Four years minimum experience as supervisor in community management maintenance, other building maintenance or related field. Renovation experience may be required for older communities built five or more years ago. Attendance/Travel • Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested. • Ability to serve on-call, as scheduled or as necessary. On-call staff is required to live within a minimum distance to the property for efficient response time. • Ability to travel to attend various company gatherings either in the general vicinity or your home, property, or in another state. TYPICAL PHYSICAL DEMANDS Will be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment up to 50 pounds for variable distances), climbing ladders/stairs, and walking on rooftops without endangering yourself, residents or co-workers. Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping and elbow motion). Must have normal range of hearing, vision, color discrimination and depth perception for proper operation and repair of machines, wiring, and equipment. Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.). TYPICAL MENTAL DEMANDS Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc. Must be able to apply common sense understanding to carry out instructions and plans. On a regular basis must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc. Must be able to deal with moderate to high levels of stress due to meeting deadlines, re-prioritizing activities and supervising employees. Will interact regularly with residents, vendors, contractors, supervisors, employees and coworkers and therefore, must have excellent interpersonal skills. ENVIRONMENTAL/WORKING CONDITIONS Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.). Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.). Will be exposed to some low-level noise when using power tools. Hazards can be minimized with proper lifting techniques, MSDS and general safety training and wearing of proper safety equipment. Licenses/Equipment • Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job's functions. • EPA certification Type I and II. • Pest Control, if performed in house. • Other licenses and certification as required by Bainbridge, state or federal law. • Own set of basic hand tools; tools not provided by property. • Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment, all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents. • Appropriate safety equipment and apparel that includes proper footwear, such as work boots. Skills • Ability to read, analyze and interpret all forms of information • Excellent written and verbal communication skills • Ability to accept and learn from constructive criticism • Well organized, detail oriented, efficient • Ability to prioritize and multi-task • Must be team oriented but able to work independently on occasion • Strong analytical and problem solving skills • Strong customer service orientation • Ability to meet deadlines which may include late hours and weekend as needed • Ability to follow oral and written instruction • Ability to lead and motivate a staff Special skills include ability to diagnose problems with and repair the following: • Major appliances • HVAC, with EPS Certification • Basic to intermediate plumbing, sheet rock, general carpentry • Basic to intermediate electrical, when no license is required • Pool care and pest control if required by property • Roofs and gutters • Wallpaper/painting • Irrigation maintenance and repairs • Landscaping • Fountain maintenance and repairs • Foundation/sidewalk repairs • Ice/snow removal • Golf carts and small engine maintenance Computer Skills: • Basic computer and Internet knowledge • Ability to use Outlook • Ability to operate and understand personal computer functions and company utilized software packages Learning and Development: • Commit to ongoing professional development and career growth Career Apparel: • Must wear career apparel based on defined company standards The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Where Confidence Meets Leadership At EWC Growth, we create strong leaders. As one of the largest and fastest-growing franchisees of European Wax Center, we're looking for Assistant Center Sales Managers (ACSMs) who are passionate about beauty, skilled in service and sales, and ready to take the next bold step in their leadership journey. If you've ever dreamed of managing a high-energy, guest-focused team in a brand where performance is celebrated and potential is rewarded then this is your moment. What You'll Do as an Assistant Center Sales Manager As the Assistant Center Sales Manager, you're the right hand to the Center Director and the go-to leader when they're away. You'll lead from the front desk, coach your team, and keep everything running smoothly, beautifully, and profitably. In this role, you will: Own the vibe at the front desk while ensuring every guest experience is polished, professional, and unforgettable Lead and motivate Guest Sales Associates and Wax Specialists to meet and exceed service, retail, and Wax Pass goals Coach in real-time and help your team grow their skills, close sales, and connect with confidence Assist with daily operations including scheduling, inventory, payroll support, and team check-ins Step up as the acting leader when the Center Director is out, keeping the team aligned and on point Handle guest concerns with professionalism and a solution-first mindset Keep the center spotless, stocked, and ready to wow guests Participate in training sessions, marketing efforts, and monthly team huddles Lead by example: you're not just talking about goals, you're hitting them too Who We're Looking For We're looking for a leader with energy, empathy, and sales savvy; someone who's ready to motivate a team, juggle a high-energy environment, and grow into a future Center Director. The ideal candidate: Has 2+ years of experience in retail, spa, or beauty team leadership or supervisory roles Understands the power of guest experience + sales conversion Loves coaching, giving feedback, and watching their team succeed Has experience with scheduling, goal setting, and performance coaching Communicates clearly and confidently, even under pressure Is organized, adaptable, and thrives in a fast-moving environment Is passionate about skincare, wellness, and helping others shine Brings big energy, real accountability, and next-level follow-through Wants to grow into a Center Director or regional leadership role Has flexible availability for evenings, weekends, and holidays Holds a high school diploma or equivalent (Associate's degree preferred but not required) Why You'll Love Working Here We're building teams and careers that shine. At EWC Growth, your goals matter, your voice is heard, and your growth is the plan. Glow Up Guaranteed: We train, coach, and promote from within A Team That Feels Like a Glam Squad: Work with fun, passionate, like-minded professionals A Brand That Means Something: Be part of the #1 waxing brand in the country You'll Actually Have Fun at Work: High energy and good vibes Your Role Makes a Real Difference: Help guests feel confident and lead a team to success Recognition & Celebration: Monthly Strut Sessions, shout-outs, and more Your Career Path Is Real: We grow Assistant Managers into Center Directors and beyond Salary & Benefits We believe great work deserves great rewards. Here's what you'll receive when you join the EWC Growth leadership team: Hourly Range (based on experience): $17.00 - $21.00 plus UNCAPPED monthly performance bonuses Complementary Waxing Services 50% Off Our Exclusive Skincare Retail Products Medical, Dental, and Vision Insurance (for eligible employees) 401(k) Retirement Plan with Company Match Paid Time Off, Sick Leave, and Paid Parental Leave Company-Paid Life and Disability Insurance Flexible Spending Accounts (FSA) and Dependent Care Benefits Pre-Tax Commuter & Transportation Benefits Physical Requirements This role requires the ability to: Stand and walk for extended periods Occasionally lift or move up to 25 pounds Use a computer, POS system, and other office tools Perform in a fast-paced, multitasking retail/service environment Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. About EWC Growth European Wax Center (EWC) is the #1 waxing brand in the beauty industry, with over 1,000 locations nationwide. Known for delivering consistent, high-quality services and empowering confidence through smooth skin, EWC has set the standard in waxing and skincare. EWC Growth (EWCG) is one of the largest and most successful franchise groups in the EWC network, operating 50+ centers across five states. We're a team that's passionate about growth, obsessed with guest experience, and committed to empowering every associate to reach their potential. Equal Opportunity Employer We're committed to fostering a workplace where diversity is celebrated, equity is the standard, and inclusion is a daily practice. We're a place where every team member feels valued, respected, and empowered to be their authentic self and part of something bigger. All employment decisions are based on merit, qualifications, and business needs. Join the Brand that's Raising Brows and Standards. Your next big move starts with a single strut. ACSM2025

We are seeking a highly motivated and energetic Sales Manager to join our team. In this role, you will generate leads, attract new clients, and close deals. Your responsibilities will include communicating with customers throughout the process of sales. We are looking for someone who is ready to work and manage our location in Valdosta. This person needs to be dedicated, hard working and ready to make sales! Responsibilities Develop rapport and build relationships with existing and potential customers Meet or exceed monthly sales goal Create and implement an effective sales strategy Document all leads, sales, and customer interactions in customer relationship management Keep our companies Facebook page up to date Must comfortable talking to customer in person and over the phone Qualifications High school diploma/GED required, Bachelors degree preferred Previous experience in outside sales preferred Strong written and verbal communication skills A positive attitude and ability to be persistent!!!! Pay: This position is paid a monthly commission of sales

Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions * Leading a team of employees * Entry level employee supervision Great if you have: * Retail and customer service experience * Entry level management experience * Sales associate or cashiering experience * High School Diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! Physical Requirements: * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $52,000.00 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Rowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time Pest Control Call Center Manager / Customer Service Supervisor to manage our customer service representatives and oversee our office. Are you a natural-born leader? Do you want to join a local business that supports and encourages its employees? Would you like a career with a company that values you and rewards your skills? If so, please read on! This administrative position earns a competitive salary of $50,000-$65,000/year. We provide awesome benefits, including 401k with a 5% match, paid time off (PTO), and paid training. Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled! If this sounds like the right opportunity for you, apply to join our pest management company today! ABOUT ROWLAND PEST MANAGEMENT We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We also offer Insulation and Attic Decontamination. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee. We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together. A DAY IN THE LIFE OF A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR As a Pest Control Call Center Manager / Customer Service Supervisor, you play a critical role in our pest management company. Every day, you arrive at the office ready to take charge of our CSR team. Always driven and focused, you ensure our customers have a positive experience when they call in and our call booking rate remains high. Providing guidance for your team, you periodically coach them on proper phone communications and how to best handle the customers and prospects. You diligently oversee the office, making sure leads are booked and the schedule is full! It is up to you to set the tone in the department, leading by example and consistently following the company's core values. You get great satisfaction from helping your team fulfill our company's commitment to providing excellent customer service! QUALIFICATIONS FOR APEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR Call center OR office management experience Proficiency with technology Do you have excellent communication skills? Does training a team come easily to you? Are you success-driven and detail-oriented? Can you effectively coach a team to consistently meet department goals? If yes, you might just be perfect for this administrative position! WORK SCHEDULE FOR A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR This administrative position works Monday - Friday with a rotating Saturday schedule. ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 32168

Store - PORT ORANGE, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $52,000.00 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more