Customer service manager jobs in Parsippany-Troy Hills, NJ

12 + Months Contract We're looking for a hands-on Tech Lead to guide the technical delivery of a strategic internal application for one of the world's top private equity firms. The project involves rapid design-build sprints to deliver modular dashboards and workflows that scale across asset classes. You'll be responsible for both execution and technical oversight - helping shape a scalable frontend component architecture, and integrating with serverless backend services (AWS Lambda, Fargate). Your Responsibilities Lead the design and implementation of micro-apps using React, backed by Node.js/Python services Architect and own backend logic using serverless functions (Lambda) and containerized services (Fargate) Partner with Product and Design to translate business needs into scalable, high-quality software Establish and enforce code quality, testing, and deployment standards Guide a distributed engineering team, reviewing code and supporting onboarding of new devs Identify reusable frontend/backend components and help establish a design-build library Maintain high development velocity while ensuring robust infrastructure integration Act as the technical point of contact for client engineering teams What We're Looking For 6+ years of fullstack development experience (React, Node.js and/or Python) Experience leading technical delivery across distributed product teams Strong knowledge of AWS serverless architecture: Lambda, Fargate, API Gateway Familiar with containerized development, CI/CD pipelines, and platform-level routing Skilled in translating technical complexity into clear direction and action Comfortable working in a hybrid on-site/remote setting with executive stakeholders Strong communication and mentoring skills Nice to Have Background in enterprise, SaaS, or financial tools Experience setting up design systems or component libraries Familiarity with Kubernetes, SSO, JWT authentication, and platform authorization patterns

Reports To: COO / Head of Operations Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we're redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community. As we scale, we are investing heavily into the customer experience side of the business - developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth. Role Description We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks' customer experience function from the ground up. This is a foundational, highly cross-functional role - you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience. You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1-2 people initially). This role is on-site in New York, NY. Key Responsibilities Customer Experience Strategy & Ownership Build the full customer support and success strategy from scratch Own the design of end-to-end customer workflows, from ticket handling to escalations Create systems and processes that ensure consistently high customer satisfaction Establish and track core CX KPIs (response times, resolution rates, CSAT, NPS, etc.) Cross-Functional Collaboration Work daily with the Operations team to identify root causes of issues and eliminate friction Partner closely with Product & Engineering to design tools, features, and improvements based on customer feedback Translate customer pain points into actionable insights for senior leadership Participate in product roadmap conversations as the voice of the customer Customer Support Systems & Tools Select and implement support tools, ticketing systems, macros, automations, and reporting frameworks Develop internal documentation, knowledge bases, and standard operating procedures Identify opportunities for automation and improved efficiency Execution & Problem Solving Personally handle top-tier issues, escalations, and unique customer situations Improve issue resolution speed and accuracy through structured processes Proactively identify patterns in customer inquiries and build solutions to reduce volume Team Building & Leadership (Future) Potential to hire and manage 1-2 customer support specialists as demand grows Train, coach, and develop team members to uphold Swish-level service standards Qualifications Required 3-7+ years of experience in customer success, customer support, or CX operations Experience building processes, systems, or CX infrastructure from scratch Strong operational mindset with the ability to design scalable workflows Excellent written and verbal communication skills Empathetic, customer-obsessed, and solutions-oriented Experience working cross-functionally with Product, Engineering, and Operations Ability to thrive in a fast-paced, ambiguous, rapidly evolving environment On-site availability in NYC Preferred Experience in e-commerce, live shopping, marketplaces, or high-volume support environments Prior experience selecting or implementing CX tools (Zendesk, Gorgias, Intercom, etc.) Startup or early-stage company experience Compensation Salary range: $70,000 - $110,000, depending on experience. What We Offer Opportunity to build an entire customer experience function from the ground up A dynamic, energetic environment in a rapidly growing sports entertainment company Collaboration with senior leadership and cross-functional teams Room for future team-building and leadership expansion Competitive compensation and growth opportunities Competitive benefits offerings

Team Leadership & Development Lead and scale the Customer Success team, including Customer Success Managers, technical support staff, and program managers Build a technical, “full-stack” customer success culture that balances business acumen with technical problem-solving Develop and implement training programs to ensure CSMs are proficient in MongoDB queries, Excel reporting, HTML/CSS, and City Hive's platform capabilities Foster innovation through AI and automation tools to efficiently manage high-volume client portfolios (350-500 accounts per CSM) Drive accountability through performance metrics while supporting professional growth Strategic Customer Management Develop and execute strategies to reduce churn while driving revenue expansion across the client base Create frameworks to help clients maximize platform utilization (currently averaging only 5% adoption) Balance service delivery between small owner-operators and larger wholesale businesses/top industry suppliers Establish scalable processes and infrastructure to handle peak volume periods (November/December) Design engagement models that serve clients with varying levels of technical aptitude and bandwidth Operational Excellence Own and optimize key metrics including ticket creation/closure rates, client health scores, and engagement KPIs Implement systems for tracking “input KPIs” (client touchpoints) and “output KPIs” (client success outcomes) Build efficient support infrastructure in HubSpot and other systems to maintain service quality at scale Ensure timely communication with clients and internal cross-functional teams Develop reporting and analytics capabilities to identify trends and proactive intervention opportunities Product & Technical Collaboration Function as a key liaison between customers and product/engineering teams, providing strategic feedback Manage client expectations regarding feature requests and product roadmap prioritization Collaborate with CTO and engineering teams (NYC and Israel) to resolve technical escalations Guide clients through City Hive's virtualization layer, payment processing integrations (Adyen/Stripe), billing systems, and supplier onboarding tools Support implementation of new features and drive adoption across the client base Revenue & Growth Impact Partner with Business Development team to identify expansion opportunities within existing accounts Design and execute programs that drive client growth and increase wallet share Develop retention strategies tied to measurable business outcomes Contribute to pricing and packaging discussions based on customer insights Align team compensation structure with client success metrics and uncapped bonus potential Cross-Functional Leadership Build strong working relationships with Sales, Product, Engineering, and Operations teams Establish clear communication protocols for technical escalations and integration support Contribute to company-wide initiatives as a member of the leadership team Support the engineering-driven culture by bringing technical thinking to customer success Industry Expertise Maintain deep knowledge of the wine & liquor industry and City Hive's position as the largest technology provider in the sector Understand payment processing, compliance requirements, and secure/encrypted communication needs for financial transactions Stay current on merchant needs, billing complexities, and supplier relationship management

We're a 70-year-strong technology company with a rapidly expanding Managed Services division built on a simple philosophy: be obsessed with excellence. Our people-first, client-first culture has created a team where long tenures are the norm-10, 20, even 30+ years. We invest in your growth, give you autonomy, and celebrate wins together. With fast-paced organic growth and strategic acquisitions, we're scaling our East Coast footprint and looking for exceptional talent to join the journey. About the Role As a Client Success Manager, you'll own the relationship with a portfolio of fully managed and co-managed clients. You'll be the trusted advisor guiding communication, satisfaction, and strategic alignment between clients and our internal technical teams. This role is perfect for someone who thrives in MSP environments, loves building relationships, and excels at running QBRs and mapping technology to business outcomes. What You'll Do Serve as the primary point of contact for ~20-25 clients Lead regular check-ins and QBRs to drive satisfaction and retention Identify opportunities for service improvement and strategic enhancements Collaborate with engineering and project teams to ensure expectations are met Translate client business goals into actionable IT strategies Manage escalations with professionalism and proactive communication What You Bring 3+ years' experience in an MSP environment (required) Strong communication, organization, and relationship-building skills Ability to understand technical concepts (M365, Azure, networking) and convey business value Proven experience running QBRs and managing multiple client relationships A proactive, calm, and collaborative mindset Benefits & Perks Medical, dental, and vision insurance 401(k) with company support FSA, HSA, and Dependent Care FSA options Commuter benefits Employer-paid life insurance Voluntary benefits (life, disability, accident, critical illness, legal, ID protection, pet plans, and more) Employee discount marketplace, EAP, and Health Advocate services Paid time off Long-tenured leadership, stable private ownership (not PE-backed), and real career growth

Solina USA, is a proud Solina Group company, specializing in the creation of customized seasonings and sauces. Our focus is on catering to Quick Service Restaurants, Fast casual, Casual dining, and food manufacturers, where our commitment lies in providing exceptional flavor solutions tailored to their unique needs. The Plant Manager is responsible for planning, leading, guiding, directing, and managing a dry seasoning and coating operation site consistent with policies and procedures of Solina as well as with Federal, state and local law. ESSENTIAL FUNCTIONS Yield & Labor Establishes achievable goals and follows up on all progress; positive or negative. Trains and coaches supervisors/management to recognize opportunities and realize their impact on the operation. Tracks progress of yields, labor, and all related expenses. Identifies opportunities and implement solutions. Formulates or approves short and long−term operating objectives in areas such as cost reduction, quality improvement, new product development and/or integration as undertaken at the plant level. Budget & Operations Establishes accurate fixed and capital budgets for annual planning purposes. Works to ensure operation is functioning to cost and budget so all aspects of the operation contribute to the total P&L. Manages Service vendors, local municipal relationships and Environmental programs Safety & Quality Ensures efficient and profitable operations by conformation to specifications and procedures. Works with the Quality Department to ensure compliance to all production specs and procedures Trains, manages, and directs all support staff activities to include Safety, Food Safety/QA, Accounting, Maintenance and Production supervision. Facilitates a profitable operation that produces safe quality products efficiently. Employee Relations Ensures approachability and support to all levels of employees. Ensures management and hourly interaction remains contributable to a positive and effective team. Maintains accurate and open communication at all times. REQUIRED SKILLS, EDUCATION, AND EXPERIENCE Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be: Bachelor's degree (B.A.) from four-year college or university 10+ years' experience in plant management. Formal Lean Manufacturing training a plus Manufacturing knowledge and understanding of yields, plant efficiencies, and operations procedures. Knowledge of dry seasoning blending and packaging experience preferred. PREFERRED QUALIFICATIONS Demonstrated track record of working with cross functional global teams in addition to working autonomously. Ability to work under pressure and meet established goals and objectives. Solid understanding of OSHA, DA and Food Safety regulations. Interpersonal Skills to Interact with diverse groups of individuals and cross functional areas within the company and outside the company Capability to work in a detail oriented, fast paced and dynamic environment. Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment. High level of written and verbal communication skills, organizational planning, teamwork, analytical reasoning, and adaptability. High level of written and verbal communication skills, organizational planning, teamwork, analytical reasoning, and adaptability. Excellent problem-solving skills, provide innovative ideas to meet customer demands. Proficiency in Microsoft Office Suite with emphasis on SharePoint, Excel, and Word Capability to read and write correspondence which uses technical/scientific terminology. Ability to establish and maintain effective working relationships with all contacts inside and outside of the company with strong interpersonal and organizational skills. The salary range for this position is $135,000 - $155,000 annually.

Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company's products are sold in over 120 countries. The Senior Manager - Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports. This position is based in office from Mondays-Thursdays, and remote on Fridays. Responsibilities: Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs Management of component versions to ensure accurate work orders and stock usage Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders Track and maintain purchase orders to always ensure accuracy Engage in efforts that support inventory reconciliation and evaluation of inventory health Communicate material supply issues to Supply Planning Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow Achieve in-stock and inventory goals Approve supplier purchase orders in accordance with company targets and guidelines Oversee movement of material within location network Lead supply chain projects and initiatives that will enhance planning and inventory process and results Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level) Recognize opportunities and take initiative to develop or redevelop processes accordingly Education/Experience Bachelor's degree in Supply Chain Management, Business Administration, or related field 5+ years of experience within material/component planning and supply chain 1+ years of experience managing direct reports Prior working experience within the Beauty or CPG industry required Required Skills Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills The ability to work independently with strong decision-making and problem-solving skills Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners Self-starter who will thrive in fast-paced, dynamic environment Possess a strong sense of urgency and ability to multi-task and pivot We Offer: The salary range for this position is $125,000 - $150,000 annually, commensurable with skills, experience, and qualifications Bonus opportunity based on personal and business performance Robust healthcare, insurance, and benefit options Paid time off policies including vacation, personal, holiday, and sick days 401K plus company match Options to support development, including complimentary access to LinkedIn Learning An entrepreneurial career with a dynamic environment where all voices are heard and appreciated Low hierarchy with high visibility to C-Suite on a regular basis A growing company with a proven track record of solid financial stability Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.

The National Import Manager is responsible for overseeing all aspects of the company's customs brokerage operations, ensuring compliance with U.S. Customs and Border Protection (CBP) and other government agency regulations. This role will provide strategic leadership to optimize brokerage processes, maintain strong client relationships, and ensure operational excellence across all import and export activities. Key Responsibilities Leadership & Strategy Lead and manage the Customs Brokerage department, including licensed brokers, entry writers, and compliance staff. Develop and implement strategic initiatives to improve efficiency, compliance, and profitability within brokerage operations. Collaborate with senior leadership to align brokerage strategies with overall company goals. Regulatory Compliance Ensure compliance with all CBP regulations, Partner Government Agency (PGA) requirements, and trade laws. Maintain the company's Customs Brokerage license and oversee adherence to all corporate compliance programs. Stay current with changes in trade regulations, tariffs, and import/export policies; communicate updates internally and to clients. Manage internal audits, respond to government inquiries, and ensure proper recordkeeping. Operational Excellence Oversee the timely and accurate processing of import and export entries. Evaluate and implement technology solutions to streamline brokerage workflows and documentation. Monitor key performance indicators (KPIs) and develop action plans for continuous improvement. Partner with IT and finance teams to enhance automation, reporting, and billing accuracy. Client Relations & Business Development Serve as a subject matter expert for clients, providing guidance on customs procedures, trade compliance, and tariff classifications. Support sales and account management teams in developing new business opportunities within the customs brokerage and trade compliance sectors. Lead client onboarding and ensure a high level of customer satisfaction through proactive communication and service excellence. Team Development Recruit, train, and mentor staff, fostering a culture of accountability, professional growth, and regulatory excellence. Ensure all employees maintain current knowledge of customs regulations through continuous education and training. Qualifications Education & Licensing Bachelor's degree in Supply Chain Management, International Business, or related field required. Licensed U.S. Customs Broker required. Additional certifications (e.g., CUSECO, CCS, CES) preferred. Experience 10+ years of experience in customs brokerage, import/export compliance, or related logistics functions. 5+ years in a senior management or director-level role within a customs brokerage or freight forwarding organization. Proven experience managing brokerage operations and compliance programs for high-volume importers/exporters. Skills Deep knowledge of U.S. import/export laws, HTS classification, valuation, and PGA requirements. Strong leadership, organizational, and communication skills. Expertise in ACE, ABI systems, and brokerage software platforms (e.g., Descartes, WiseTech, CargoWise). Strategic thinker with the ability to translate regulatory complexity into practical solutions. Performance Metrics Compliance audit scores and accuracy rates. Entry processing turnaround time and clearance efficiency. Customer satisfaction and retention. Revenue growth and profitability within the brokerage division. Employee training completion and retention rates. Compensation and Benefits Competitive salary and performance-based bonus Comprehensive benefits package (health, dental, vision, 401(k), etc.) Professional development and continuing education support

Job Title: Station Manager - NYC We are seeking an experienced Station Manager to lead our New York City operations. The ideal candidate comes from the consolidation side of the freight forwarding industry and has strong experience within an NVOCC environment. This role is responsible for overseeing daily station activities, ensuring operational excellence, driving growth, and maintaining strong relationships with customers, carriers, and global partners. Key Responsibilities: Manage and oversee all station operations, including export/import consolidation, documentation, and cargo handling Ensure compliance with all NVOCC, FMC, and international shipping regulations Lead, mentor, and develop station staff to maintain high performance and service standards Optimize workflows to improve efficiency, profitability, and customer satisfaction Build and maintain strong vendor and carrier relationships to support service delivery Monitor financial performance, budgets, and KPIs, providing reports to senior leadership Resolve operational challenges and provide strategic direction to support continued growth Qualifications: 5+ years of experience in freight forwarding, preferably with a focus on consolidation and NVOCC operations Strong knowledge of international logistics, carrier networks, and industry regulations Proven leadership ability with experience managing teams in a fast-paced environment Excellent communication, problem-solving, and organizational skills Cargowise experience Ability to work onsite in New York City

A recognized media services organization is seeking a Senior Manager of Livestreaming to design, scale, and evangelize the next generation of lightweight, high-quality streaming solutions. Responsibilities: Design and maintain lightweight, high-quality livestreaming systems that can be operated by a single user - or scale up seamlessly Develop and document standards, workflows, and toolkits (physical and digital) that elevate livestream capabilities across the company Act as an internal evangelist for best practices in livestreaming, including training, coaching, and empowering editorial teams to execute at the highest level independently Support select high-profile events directly, ensuring world-class execution Collaborate with the Director of Podcasts and Livestreaming to align livestreaming strategies with company goals Manage a calendar of planned livestreams, coordinating support resources as needed Stay fluent in major platforms (YouTube, Twitch, LinkedIn, TikTok, etc.) and formats (horizontal, vertical, simulcast) Partner with post-production teams to ensure livestream outputs flow seamlessly into editing and packaging systems Research and pilot emerging livestream technologies, tools, and workflows Contribute to scaling the operation by sourcing, testing, and integrating new hardware/software Qualifications: 6+ years of experience in Live Production, Broadcast, or Digital Streaming, with at least 3 years in a Leadership or Senior technical role. Strong technical knowledge of Audio, Video, Encoding, and Networking fundamentals Experience building documentation, training programs, and scalable workflows Ability to troubleshoot issues live and guide less technical colleagues with confidence

AARMY is growing - We are looking for another Studio Manager. Accountable for the day-to-day operations of the studio and leading studio team to ensure a higher standard studio experience for athletes. The Studio Manager is a key player in the studio, connecting the dots across multiple departments to help hit utilization goals and monthly targets while representing the best of brand in living AARMY's values. Reports directly to the COO to ensure brand standards are met consistently across the board. Ideal candidates possess a background in sports and/or were athletes previously and have previously worked in hospitality/fitness. Key Responsibilities include but not limited to: All front desk responsibilities Oversee maintenance of the studio space (equipment, utilities, sound) Monitor and manage studio supply inventory Help monitor and manage waitlists Hire, coach, and develop front desk and maintenance team members Develop and enforce studio policies, SOPs, and productivity standards Manage front desk, maintenance, and coach schedules Build and increase local community engagement Analyze KPIs (studio utilization, retail sales) to manage day-to-day operations and implement strategies and initiatives Qualifications Bachelor's Degree Excellent Communication and Customer Service skills Excellent interpersonal skills Team Leadership skills Great sense of urgency and adaptiveness Entrepreneurial Sales skills Project Management skills Experience in the fitness or wellness industry preferred Strong organizational and multitasking abilities Ability to work collaboratively with a diverse team Email: *************** to apply

Our client is a U.S.-based leader in healthcare, consumer products, and regulated formulations, developing and distributing a diverse portfolio spanning infection prevention technologies, medical devices, over the counter (OTC) drugs, cosmetics, sanitizers, disinfectants, and specialty cleaning products. With multiple R&D and manufacturing sites across the United States, the organization is known for its commitment to innovation, scientific rigor, and product excellence. The team is expanding and seeking a seasoned expert to lead product safety, toxicology strategy, and regulatory safety governance across a broad and growing portfolio. Position Overview This person is responsible for developing, implementing, and overseeing the non-clinical safety strategy that supports new product development, regulatory submissions, and the maintenance of marketed products. This role will lead safety strategy across drugs, medical devices, cosmetics, sanitizers, disinfectants, and other regulated categories, ensuring scientific robustness, regulatory compliance, and on-time delivery of all safety-related documentation. The ideal candidate blends deep technical expertise, strong regulatory acumen, and hands-on experience with a leadership mindset. Key Responsibilities Safety & Toxicology Leadership Lead the Product Safety & Toxicology function, guiding safety strategies across early innovation, development, and post-market. Develop and execute non-clinical safety plans supporting regulatory submissions, including: Investigational New Drug (IND) / New Drug Application (NDA) Medical Device 510(k) submissions Pesticide registrations under applicable federal frameworks Evaluate new ingredients, impurities, and inactive ingredients for safety qualification. Oversee the design, monitoring, and interpretation of in vitro and in vivo studies. Ensure compliance with Good Laboratory Practice (GLP) and regulatory guidance (U.S. and ex-U.S.). Regulatory Safety Documentation Author and review non-clinical safety sections for: IND / NDA submissions 510(k) medical device filings Pesticide regulatory submissions Deliver toxicological risk assessments, safety clearances, and Consumer Product Safety Reviews (CPSR). Oversee the creation and accuracy of Safety Data Sheets (SDS) across multiple product categories. Cross-Functional Collaboration Serve as the safety representative across R&D, Clinical, Manufacturing, Quality, and New Product Development. Advise teams on safety concerns, study design, and risk mitigation. Support regulatory authority interactions (e.g., FDA, Health Canada). Operational Excellence Maintain and improve safety documentation, assessment templates, and internal SOPs. Lead initiatives to enhance process efficiency, accuracy, and compliance. Support claims including allergen statements, non-animal testing, and “free-from” declarations. Leadership & Mentorship o Raw material qualification o SDS generation o Packaging, fragrance, and nonwoven safety reviews o Managing third-party safety and environmental certifications (e.g., Safer Choice, USDA Biobased, NEA, EWG) o Foster scientific excellence, knowledge-sharing, and cross-functional alignment. Performance Expectations Deliver high-quality, accurate, regulatory-compliant safety outputs on schedule. Demonstrate scientific judgment, ownership, and proactive problem-solving. Influence decision-making across cross-functional teams without formal authority. Contribute innovative solutions and lead continuous improvement initiatives. Qualifications Education Bachelor's degree in Life Sciences required. Advanced degree (PhD, PharmD, MS) strongly preferred. Toxicology certifications (DABT, CCCTO) are a plus. Experience 8-10+ years in toxicology, product safety, or regulatory safety roles. Experience with regulatory submissions: IND / NDA Medical Device 510(k) Pesticide registrations Strong familiarity with U.S. and Canadian safety regulations. Skills & Competencies Exceptional written and verbal communication. Strong analytical, organizational, and leadership abilities. Ability to manage multiple projects in fast-paced, matrixed environments. High attention to detail with strong problem-solving skills. Independent, decisive, and comfortable interfacing with stakeholders at all levels. Working Conditions Hybrid schedule: 4 days onsite / 1 day remote in New Jersey.

This is Ruban Alwin, Senior Recruitment Executive with Galent. We're Looking for Sr. Engagement Lead for one of our Direct Client. Job Information: Engagement Lead / Client Partner - Investment Management (Data Analytics & AI) Location: New York, NY (Hybrid) Duration: Full Time Key Responsibilities: Strategic Advisory: Act as a thought partner to senior executives and CXOs; build trusted relationships and influence strategic decision-making. Solution Leadership: Shape and drive innovative strategies in data modernization, advanced analytics, and AI that deliver measurable business outcomes. Client Engagement: Cultivate long-term, trust-based relationships with senior stakeholders; proactively identify emerging needs, opportunities, and original ideas. Practice Growth: Contribute to firm-wide leadership by expanding the asset management vertically with differentiated and scalable offerings. Leadership: Represent the firm's senior leadership team in client interactions; collaborate across delivery, consulting, and managed services. Team & Capability Development: Mentor, recruit, and develop project leads and consultants; contribute to culture-building, knowledge development, and internal initiatives. Key Qualifications: 12+ years of relevant experience in the investment management industry, with demonstrated success in winning business and growing client accounts. Recognized executive presence, deep domain expertise, and the ability to navigate and influence complex client organizations. Proven track record of designing and delivering large-scale data, analytics, and AI-driven transformation initiatives. Strong relationship-building and advisory skills; ability to engage at the highest levels and operate effectively in politically complex environments. Entrepreneurial mindset, proactive, visionary, and capable of shaping new opportunities. Regards, Ruban Alwin

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives. Position Overview: The Affiliate & Display Manager is responsible for managing UNIQLO USA's performance marketing across affiliate channels and programmatic display platforms. This role plays a key part in driving customer acquisition, nurturing publisher relationships, optimizing spend efficiency, and ensuring alignment with brand and business objectives. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced, data-driven environment. Key Responsibilities: Manage and grow UNIQLO's affiliate marketing program across content, loyalty, influencer, and technology partners. Develop and maintain strong relationships with top-performing affiliate partners and networks (e.g., Rakuten, etc.). Oversee day-to-day operations of affiliate campaigns, including offer approvals, creative asset management, tracking QA, and partner communication. Develop a strategic roadmap to scale high-performing partners and explore new affiliate opportunities for incremental growth. Own programmatic display campaign setup, trafficking, and performance optimization via DSPs. Collaborate with paid search, social, and site teams to ensure cohesive customer journeys and consistent messaging. Monitor KPIs including ROAS, CPA, revenue contribution, click-through rates, and viewability to inform optimization decisions. Conduct competitive benchmarking and partner-level incrementality testing to inform investment decisions. Partner with Analytics and Finance to validate performance, set forecasts, and support monthly reporting needs. Ensure all campaigns follow compliance and brand guidelines, including data privacy regulations. Requirements: 3-5 years of experience managing affiliate programs and/or programmatic display campaigns. Experience with Rakuten Linkshare, Partnerize, and/or Commission Junction is a plus Experience working with affiliate networks, attribution tools, and DSP platforms. Strong analytical skills and proficiency in Excel, Google Analytics, and Looker Studio. Familiarity with affiliate partner types (e.g., content, loyalty, influencer, subnetwork) and associated strategies. Excellent communication and relationship management skills, both internally and externally. Ability to manage multiple projects and deadlines independently. Passion for retail and e-commerce, with a strong sense of ownership and accountability. Experience working in or with fast-paced, cross-functional marketing teams preferred Salary: $119,000 - $133,000 annually* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, UNIQLO USA does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you'll have the opportunity to impact the future of airports by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You'll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We are currently looking for our: General Manager - At JFK's NTO! What we offer The General Manager (GM) of The New Terminal One (NTO) at John F. Kennedy International Airport is the senior-most operational leader on-site, accountable for the overall performance, strategic execution, and commercial success of URW's flagship commercial program. Reporting to the Vice President - JFK and collaborating closely with Development, Leasing, Marketing, Legal and Finance teams, the GM drives operational excellence, fosters high-impact stakeholder relationships, and delivers on URW's ambitious vision to redefine the airport experience. A critical component of this role includes full ownership and oversight of URW's contractual relationship with the Terminal Operator. The GM ensures all service level agreements and operational requirements outlined in the contract are not only met but enforced-holding all parties accountable to key performance metrics, quality standards, and agreed-upon deliverables. This includes proactive coordination, issue escalation, compliance oversight, and risk mitigation across all shared operational domains. Acting as URW's primary liaison with key partners, including the Terminal Operator, the Port Authority of New York and New Jersey (PANYNJ), tenants, airline clients, and government agencies, the GM must navigate a highly matrixed environment with strategic agility, operational rigor, and a partnership-first mindset. Scope Terminal Strategy, Contract Oversight & Client Leadership Serve as a senior on-site representative and operational lead for The New Terminal One concessions program. Maintain full ownership of URW's contract with the Terminal Operator; ensure all contractual commitments are upheld and proactively enforce compliance, performance standards, and service delivery requirements. Escalate and resolve contract deviations or underperformance in collaboration with Legal, Operations, and senior leadership. Build and maintain trusted relationships with the Terminal Operator, PANYNJ, tenants, airline partners, and local stakeholders. Lead the development and execution of a comprehensive 5-year business plan for The New Terminal One, aligning URW's commercial, operational, and experiential goals with evolving passenger trends, client priorities, and airport partner strategies. Champion the terminal's commercial, operational, and customer experience strategies-ensuring full alignment with URW's brand and mission. Collaborate cross-functionally with Leasing, Marketing, Design, Development, and Tenant Coordination teams to deliver on project timelines and milestones. Lead external communication and positioning of NTO as a world-class travel, retail, and cultural destination. Financial Stewardship & Operational Oversight Develop and manage annual budgets (OPEX and CAPEX), ensuring alignment with financial targets and operational priorities. Monitor monthly financial performance, implement cost controls, and forecast short- and long-term expenses. Drive profitability and revenue generation through oversight of leasing performance, ancillary income, and storage programs. Oversee common area maintenance, vendor contract execution, and facility upkeep in partnership with terminal operators. Ensure contract and procurement compliance with corporate and regulatory standards. Tenant & Concession Management Serve as the primary point of contact for all concessionaires within NTO, ensuring tenant success from onboarding through operations. Support lease compliance, operational readiness, and retail performance-working closely with URW's Leasing and Tenant Coordination teams. Monitor construction activity and ensure it aligns with design, safety, and scheduling standards. Drive sales growth and tenant engagement initiatives, collaborating with the Marketing Director to launch programs that enhance the traveler experience. Partner with Retail Delivery and Leasing teams to ensure timely, high-quality store openings. Regulatory Compliance & Stakeholder Engagement Ensure the program is fully compliant with all airport regulations, DBE requirements, and local/state/federal mandates. Serve as a knowledgeable resource for navigating public sector frameworks, including Port Authority procedures and approvals. Lead efforts to meet or exceed DBE participation goals; oversee certification tracking, reporting, and compliance. Proactively identify risks or policy changes that may impact the business and drive mitigation strategies. Leadership & People Development Build and lead a high-performing site team with accountability, alignment, and a shared vision for excellence. Set goals and performance standards, conduct evaluations, and manage professional development for direct reports. Promote a culture of safety, collaboration, inclusivity, and innovation. Represent URW at community events, internal forums, airport committees, and partner functions. What we are looking for Bachelor's degree in Business Administration, Hospitality, Real Estate, or a related field; MBA or relevant graduate degree preferred. Minimum 7-10 years of progressive leadership experience in airport, real estate, retail, hospitality, or transportation environments. Proven experience managing complex budgets, client relationships, and vendor networks. Demonstrated success in cross-functional leadership, stakeholder engagement, and organizational change management. Familiarity with airport operations, public-private partnerships (P3), and regulatory compliance highly preferred. Proficient in Microsoft Office, budgeting tools, and project management software. Key Competencies Strategic Thinking - Sees the big picture; connects operational details to broader business objectives. Leadership - Empowers and inspires teams; sets clear direction and expectations. Operational Excellence - Delivers efficient, high-quality results through strong planning and execution. Stakeholder Management - Builds trusted partnerships with clients, public agencies, and internal departments. Financial Acumen - Manages budgets, forecasts, and financial performance with precision. Communication Skills - Articulates complex ideas clearly and persuasively across audiences. Agility - Adapts quickly in a fast-paced, ever-evolving environment. Customer-Centricity - Champions traveler experience and partner success at every touchpoint. Compensation Exempt $125,000 - $168,000 per year + Discretionary Annual Bonus What is important to us Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments. Our company purpose - to Reinvent Being Together - is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully. Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's differences. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics. Join us in

Our client is seeking a hands-on, results-driven General Manager / Site Leader to oversee operations at a brand-new, state-of-the-art 120,000 sq. ft. facility in Somerset, NJ, with responsibility for three additional satellite locations. This is a pivotal leadership role reporting directly to the VP of Supply Chain, and it's ideal for a dynamic leader with deep experience in warehouse operations, distribution, and team leadership. This facility supports approximately $23 million in annual revenue and specializes in warehouse and distribution operations with light assembly components. You'll be driving operational excellence, building high-performing teams, and ensuring that orders flow efficiently through the supply chain - all while laying the foundation for scalable growth. Projects You'll Work On Oversee daily warehouse and distribution operations, including inbound/outbound logistics, inventory control, light assembly, and shipping. Lead and inspire a diverse team across multiple sites to achieve high standards in safety, efficiency, and performance. Implement process improvements to increase throughput, reduce costs, and optimize inventory handling. Collaborate closely with senior leadership to align operational goals with overall business strategy. Ensure compliance with quality, regulatory, and safety standards across all facilities. Manage facility KPIs, reporting, and performance dashboards to track progress and identify areas of improvement. Lead initiatives tied to the launch and optimization of the new 120,000 sq. ft. distribution center. What Experience You Should Bring 7+ years of progressive leadership experience in warehouse, supply chain, logistics, or distribution environments. Proven track record of managing large teams, driving operational KPIs, and improving process efficiency. Experience working in mid-sized or large warehouse facilities (100k+ sq. ft. preferred). Strong leadership skills with the ability to manage both local and satellite site teams. Exposure to light manufacturing or assembly operations is a plus. Excellent communication, problem-solving, and cross-functional collaboration skills. P&L management experience is a bonus, but not a must - we're open to candidates ready to take on that next step. Why This Role? Brand-new, cutting-edge facility designed for growth and efficiency. Opportunity to build and shape a high-performing team from the ground up. Autonomy to make an impact while working closely with executive leadership. Stability and growth with a thriving company in the scientific and distribution space. Minimal travel is required for this position. The ideal candidate thrives in dynamic environments and loves optimizing operations with a people-first mindset.

Insight Global is seeking a Booking Manager for a direct hire opportunity in the Brooklyn, NY area. This resource will be joining a passionate and driven team to lead all talent booking operations with their two known venues. You'll work daily with major booking agents and agencies and proactively pitch dates and offers. You'll be responsible for overseeing the internal booking department, you'll work cross functionally with internal teams and manage the full booking calendar for both venues, holds, offers, confirmations, and contracting. Other responsibilities include track routing, festival cycles, competitive NYC venue activity and maintain industry knowledge to book events. Someone who will be successful in this role will have experience in the music industry with a high preference of EDM/dance, electronic and club music genres. Requirements: - 5+ years of booking experience in the music industry (dance/EDM, electronic, club-music preferred but open to other genres) - Established relationships with major talent agencies (CAA, WME, UTA, Wasserman, etc) - Proven track record of booking high volume, high profile shows - Proven experience with dealmaking, negotiations, etc - Highly motivated - Able to manage complex, fast moving off offers Plusses: Experience booking 3,000-6,000 cap venues or festivals Deep understanding of pulse of underground, emerging, and crossover acts Leading or building out a booking team Proficiency with Prism Notes: Relocation Assistance Salary: $175,000-$200,000

Subdued is the brand that lives and breathes the teen lifestyle - and now we're looking for YOU to join our team! Are you energetic, cheerful, and full of personality? Then you'll fit right in! At Subdued, we celebrate the teenage lifestyle through fashion. As part of the Subdued family, you'll have the chance to grow both personally and professionally - following your ambitions and making the most of your unique talents. Role Overview: As the Store Manager of our Soho Flagship , you are the heartbeat of one of the most important locations in the U.S. market. You'll lead with positivity, creativity, and a strong sense of ownership-ensuring every customer enjoys a uniquely Subdued experience while driving operational excellence. You inspire your team, elevate in-store culture, and uphold the Subdued brand in every detail. Key Responsibilities: Leadership & Team Development Recruit, train, and inspire a high-performing team. Foster a supportive, motivating, and inclusive environment. Provide ongoing coaching and feedback to drive performance. Customer Experience: Ensure every customer feels welcome and connected to the Subdued lifestyle. Lead by example in delivering exceptional service. Address customer concerns with professionalism and care. Sales & Performance: Drive store sales and achieve key performance indicators (KPIs). Analyze performance data and implement strategies to maximize results. Motivate the team to achieve individual and collective targets. Operations & Visual Merchandising: Oversee daily store operations, including scheduling, inventory, and cash management. Maintain brand standards in store presentation and visual merchandising. Ensure compliance with company policies and procedures. Community & Brand Ambassadorship: Represent Subdued as a brand ambassador both in and out of the store. Engage with the local community to build brand awareness. Contribute creative ideas to enhance the Subdued experience. Qualifications & Skills: 3+ years of experience in retail management, preferably in fashion/apparel. Strong leadership and people management skills. Excellent communication and organizational abilities. A customer-first mindset with proven success in delivering results. Passionate about fashion, trends, and connecting with customers. Flexible, adaptable, and able to thrive in a fast-paced environment. Why Join Subdued? Be part of a global brand bringing fashion and lifestyle to new markets. Grow your career in a supportive and dynamic environment. Enjoy opportunities for personal and professional development. Work in a fun, youthful, and fashion-forward atmosphere.

Salary: $140,000-160,000 + 15% Bonus Contact: ******************************** Unfortunately for this role we cannot sponsor candidates now or in the future, therefore can only consider permanent residents or US Citizens. Our client, a leading retailer specializing in jewelry and watches, is known for its innovative approach to e-commerce and strong technological foundation. They operate two esteemed brands that enhance the online shopping experience and streamline the supply chain for manufacturers, retailers, and consumers. The organization is seeking a Senior Manager of Digital Analytics to lead e-commerce analytics initiatives and optimize strategies that drive the online business. The ideal candidate excels at turning complex data into clear, actionable insights that elevate marketing efforts and improve customer journeys. Requirements 6 + years of experience in e-commerce analytics, marketing analytics, or a related domain. Demonstrated proficiency in Google Analytics 4, Google Tag Manager, and best practices in e-commerce tracking. Strong command of SQL and Tableau for data manipulation and visualization. In-depth understanding of attribution models (MTA & LTA) and experimental design (A/B testing). Experience working in High-Sku Ecommerce organizations. Key Responsibilities Website Optimization: Analyze current site layouts to identify enhancement opportunities that improve user experience and boost conversion rates. A/B Testing: Formulate and deploy robust experimental frameworks to measure the effectiveness of product placements, messaging, and user flows. Marketing Analytics: Manage comprehensive analysis of the conversion funnel, focusing on vital metrics such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), and customer retention. Clustering and Segmentation: Develop meaningful consumer and product segments to inform targeted marketing and merchandising strategies. Dashboarding & Reporting: Design innovative dashboards that provide insights into e-commerce performance throughout the customer lifecycle. Financialization: Transform basic performance data into actionable financial metrics, enabling ongoing optimization of e-commerce strategies. Insights: Address analytical requests and effectively communicate critical findings to relevant stakeholders.

Where culture meets luxury Today, through its exceptionally crafted books, home fragrances, and objets d'art, Assouline invites the intellectual and curious into a world of beauty. Here, we invite you to learn the history of the brand, which was founded in Paris in 1994 by Prosper and Martine Assouline. Assouline has published over 1,500 luxury titles across international markets on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel. POSITION SUMMARY The Senior Financial Planning & Analysis Manager will be the reporting and detailed analytics lead for the company globally. He/ She will be responsible for monthly, quarterly, and yearly reporting deliverables and will participate in continued enhancements to the company's financial planning and analysis KPIs. The position reports to the Global Controller. ESSENTIAL JOB FUNCTIONS Create and manage dynamic financial models, developing compelling outputs that track business metrics and performance on a weekly, monthly, and quarterly basis Provide integral support on key team deliverables, including annual budgeting, 5-yr operating and strategic planning, quarterly financial forecasts, and both internal and external business reporting Be responsible for collaborating closely with our Supply Chain team to support near and long-term supply and demand, understand key drivers of business performance, and interpret key themes and actionable items within our fulfillment and distribution network across our optical labs, distribution centers, and shipping partners Craft insights and continue to seek and find improvements in our analysis to provide visibility into Supply Chain COGS performance and drivers of variances between budgeted and actual results monthly Collaborate with key partners to identify opportunities and improve business results by developing financial models for a range of potential strategic and operational cases Use your financial acumen and Excel expertise to develop and deliver thoughtful reporting to the FP&A team, business partners, and investors Lead financial assessment of proposed capital projects, including ROI and payback analysis, to support investment decisions Provide analytical and strategic support for ad hoc analyses (focusing on the why more than the what) Strong understanding of Inventory Management, FP&A, Supply and Demand. Manage and coach an analyst KNOWLEDGE, SKILLS & ABILITIES At least 7-10 years of finance experience, preferably in consumer good products. Advanced excel skills mandatory. Knowledge of NetSuite is strongly preferred. Strategic thinking ability to examine data, identify issues/trends and recommend solutions. Ability to manage multiple projects simultaneously with strong attention to detail. Good communicator and customer service focused. Exposure to Executives reporting and communication. Ability to work independently with minimal supervision. Assouline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. The appointed candidate will be offered a salary within the range of $140,000-$150,000 annually. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.