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Service Manager - Industrial Cranes
American Equipment HR LLC 4.3
Customer service manager job in Anaheim, CA
American Equipment Holdings is an organization of leading overhead crane and hoist distributors and field service providers, including American Equipment, Allied Crane, Eastern Crane & Hoist, Facilities Engineering, Kistler Crane & Hoist, Pacific Crane & Hoist, and Washington Crane & Hoist. The consolidated entity is one of the largest independently owned overhead crane and hoist solutions providers in the country, serving over 4,000 customers nationwide. Together, American Equipment Holdings companies provide comprehensive solutions for everything related to customers' overhead crane and hoist needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training.
Job Summary:
The ServiceManager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customerservice and achievement of sales or productivity goals.
Supervisory Responsibilities:
Oversees and participates in the recruitment, hiring, and training of technicians
Oversees schedules and assignments for the branch
Oversees branch service sales and profitability
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.
Duties/Responsibilities:
Sells profitable crane services for inspections, maintenance, installation, repairs, modifications, and upgrades to meet customer needs.
Oversees servicing of equipment, ensuring production, performance, and quality standards are consistently met.
Reviews jobs to ensure safety, quality, financial, and delivery goals and standards are met
Ensures a healthy and safe working environment, and compliance with federal and state regulations
Works with Regional Manager to develop operating budget and manages P&L for the branch
Delivers reports to executive team members as requested
Supervises equipment purchase and maintenance
Performs other related duties as assigned.
Collaborates with corporate office to set performance standards. Standards may be based on financial and operational goals and required compliance
Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives
Identifies training needs and opportunities; develops and implements a plan for meeting those needs
Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customerservice and setting an example for other staff
Performs other related duties as assigned
Required Skills/Abilities:
Excellent leadership and management skills.
Excellent sales, customerservice, and interpersonal skills
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks, delegating when appropriate.
Proficient with Microsoft Office Suite or related software.
Experience:
Crane experience preferred
5 years management experience in a service industry
American Equipment provides a full and generous benefits package including 401k with a company match.
American Equipment Holdings represents the industry's leading manufacturers such as Detroit Hoist, Columbus McKinnon, ACCO, R&M, Demag, Gorbel, Spanco, IMS, Harrington, Conductix, Magnetek & PE, among others and customers rely on its design, engineering, fabrication and installation capabilities to meet their unique application needs. American Equipment Holdings serves local, regional and national customers across a variety of end markets, including light & heavy industrial, automotive, mining, public utilities, military, aerospace & defense and energy, among others. For more information, visit ******************
Proof of right to lawfully work in the United States required.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Compensation details: 125000-145000 Yearly Salary
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$69k-112k yearly est. 2d ago
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Head of Customer Success
Capitalizeus
Customer service manager job in Newport Beach, CA
Capitalize is transforming the $6 trillion commercial real estate (CRE) debt market with AI-driven technology that enhances transparency, improves lead quality, and accelerates deal efficiency. We empower capital markets, investment sales, lenders, and investors with the data and technology needed to fuel revenue growth and enable smarter decision-making. Join us in reshaping the future of CRE finance through AI and innovation.
Summary
Comp: $90K-$120K base + 20-30% bonus
Location: Preferred in Newport Beach, CA (open to hybrid across LA / OC / San Diego)
Capitalize.io is one of the fastest-growing AI/proptech companies in commercial real estate. We help commercial mortgage brokers, lenders, investment-sales brokers, and CRE investors source new deals using real-time liens, maturities, SREO portfolios, borrower contact data, distress signals, and AI-driven matching. 300+ companies rely on Capitalize today - and we're scaling fast.
We're hiring a high-performing, analytical, PLG-native Head of Customer Success to take full ownership of the customer lifecycle. This person will drive activation, adoption, retention, and expansion across a high-velocity book of SMB and mid-market accounts.
Core Responsibilities
Reduce churn by building proactive engagement, renewal, and risk-mitigation processes
Increase adoption via hands-on onboarding, scalable training, and customer education
Drive seat expansion & PQLs by identifying usage gaps and spotting product-qualified signals
Build repeatable playbooks for onboarding, lifecycle management, health scoring, renewals, and QBRs
Work cross-functionally with Product to relay customer feedback and influence roadmap
Partner with Sales to optimize handoffs, expansion workflows, and commercial strategy
Implement systems, dashboards, and analytics to track health, activation, NRR, and usage
Own renewals, churn metrics, customer satisfaction, and lifecycle KPIs
Build and manage onboarding sequences, lifecycle nudges, and automated touchpoints
Improve help center content, documentation, and customer training materials
Handle customer escalations with urgency and professionalism
What We're Looking For
3-6 years in SaaS Customer Success or Account Management
Experience in product-led or hybrid PLG SaaS environments
HubSpot power user (workflows, filters, lifecycle automations, sequences; certified is a plus)
Highly analytical - comfortable using dashboards to identify risk, guide strategy, and optimize retention
Strong process-builder: can create scalable onboarding, lifecycle, and expansion frameworks
Proven examples of improving activation, retention, or expansion
Player-coach mentality - willing to execute while building the long-term CS function
Excellent communication skills; collaborative with Sales, Product, and founders
Industry fit preferred: CRE data, proptech, financial data platforms, or data-heavy SaaS
Preferably located near Newport Beach HQ (hybrid options available across LA/OC/SD)
Competitive Compensation : Base salary with lucrative commission structure.
Professional Development : Opportunities for career growth and advancement.
Work Environment : Collaborative and innovative company culture with a focus on employee well-being and work-life balance.
Capitalize provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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$90k-120k yearly 5d ago
Client Success Manager
Woundtech
Customer service manager job in Los Angeles, CA
We are seeking a results-oriented Client Success Manager- MSO Focus to drive growth and establish long-term partnerships with ManagementServices Organizations (MSOs) in the healthcare sector. This role is critical to our mission of delivering value-based solutions to healthcare organizations. The ideal candidate will have a deep understanding of MSOs, their operational models, and the healthcare sales landscape.
As a Client Success Manager you will build and execute account strategies, engage key decision-makers, and manage complex sales cycles to expand net referrals from the top MSOs in your assigned market.
Key Responsibilities
Account Development and Management
Establish and maintain strategic relationships with key MSO stakeholders, including executives, operational leaders, and clinical teams
Serve as a trusted advisor, understanding client needs and delivering tailored solutions that align with their business objectives
Sales Strategy and Execution
Develop and execute comprehensive sales strategies to grow revenue within the MSO market segment
Drive the MSO sales process from prospecting to closing, ensuring alignment with company goals and client expectations, as required
Meet or exceed sales targets and performance metrics
Market Expertise and Insights
Stay informed on trends in MSO operations, regulatory changes, and healthcare industry developments
Leverage market insights to identify opportunities for innovation and competitive differentiation
Collaboration and Teamwork
Work closely with internal teams (marketing, product services, operations) to deliver seamless client experiences and successful implementations
Provide feedback to internal teams to refine offerings and address market needs effectively
Account Planning and Reporting
Develop and maintain account plans for strategic clients, outlining goals, challenges, and growth strategies
Provide regular updates to leadership on account performance, pipeline status and market trends
Qualifications
Bachelor's degree in business, healthcare administration, or a related field preferred.
Experience
5+ years of experience in strategic account management, healthcare sales, or business development, with a focus on MSOs or similar organizations
Proven track record of managing high-value accounts and achieving revenue growth targets
Skills
In-depth knowledge of MSO operations, challenges, and market dynamics
Strong negotiation, presentation, and communication skills
Ability to manage complex sales cycles involving multiple stakeholders
Proficiency in CRM tools and Microsoft Office Suite
Personal Attributes
Self-starter with a strategic mindset and a focus on results
Strong analytical and problem-solving skills
Comfortable working in a fast-paced, dynamic environment with competing priorities
$65k-102k yearly est. 5d ago
Client Service Manager II
Arthur J Gallagher & Co 3.9
Customer service manager job in Glendale, CA
Introduction
At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
Future opportunity for a Client ServiceManager! While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities!
How you'll make an impact
Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)
Manages accounts with varying funding types and provide support on more complex self-funded accounts
Maintains account responsibility and is a strategic relationship manager and client liaison
Accountable for 95% retention for an assigned group of clients
Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance
Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through
Address and resolve internal and external challenges with guidance as necessary
Keep clients well-informed of compliance related issues
Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts
Work with account management team to ensure compliance with local and corporate standards
Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables
About You
Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Life & Health License is required.
Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.
Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
$69k-103k yearly est. 7d ago
Customer Service Lead - Part-Time
Burlington Coat Factory Corporation 4.2
Customer service manager job in Downey, CA
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a CustomerService Lead !
As the Part Time CustomerService Lead, under the guidance of the Assistant Store Manager and CustomerService Supervisor, you'll be responsible for leading day-to-day customerservice initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customerservice at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customerservice remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $17.9 per hour - $17.9 per hour
Location 01083 - Downey
Posting Number P1-1076620-1
Address 8955 Apollo Way
Zip Code 90242
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $17.9 - $17.9 per hour
$17.9-17.9 hourly 8d ago
Process Risk and Control Manager
City National Bank 4.9
Customer service manager job in Los Angeles, CA
WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) program is in the second line of defense and is accountable for CNB's Operational Risk strategy and framework, enabling CNB to identify, measure, monitor, and mitigate operational risks arising from CNB's business processes, people, systems, or external events. ORM works across CNB's businesses and functions, providing program communication to first and second lines of defense, training, and procedures to ensure effective implementation of Operational Risk practices in compliance with regulatory and policy requirements. ORM is also accountable to provide insight into CNB's overall Operational Risk Profile.The Process, Risks and Controls (PRC) Manager is responsible for developing and communicating the second line of defense PRC program requirements for first line of defense, Centers of Governance and Operational Risk Business Oversight teams. In this role, the team member will establish, maintain, and oversee adherence to policies, standards, and procedures specific to Process, Risk and Control programs. The team member will also provide oversight of the effectiveness of the second line of defense PRC review and challenge practices, provide quality control reviews and thematic analysis of review and challenge feedback that is communicated to the first line, and monitor and independently report on the PRC programs.
WHAT WILL YOU DO?
Contribute to the execution of the Process, Risks and Control programs, which includes Process Management, Business Unit and Process RCSA, and Control oversight
Review the 1LOD outputs of PRC practices to ensure program requirements are complied with and document policy violations as necessary.
Conduct thematic analysis of review and challenge feedback provided to first line of defense.
Provide quality control reviews of credible challenge communicated to first line of defense colleagues, ensuring safeguard and risk mitigation measures are upheld in decision making and adherence to second line of defense policies and standards.
Develop and maintain effective partnership and teamwork with all key Stakeholders including First Line Business Control Officer teams, the broader ORM team, RBC Operational Risk Shared Services, and other teams is a key success factor.
Act as an internal advisor to the Operational Risk Business Oversight team and business / corporate units regarding the PRC programs.
Contribute to defining and implementing relevant policies, standards and procedures that facilitate effective PRC programs.
Review procedures for completeness, compliance and adequacy
Manage metrics to assess risk, compliance and performance of the program(s) and relevant strategies and plans
Contribute to management oversight and reporting of all PRC issues and exceptions
Prepare status reports, key metrics and other PRC reporting information for management, the Operational Risk Management Committee, and the Management Risk Committee.
Contribute to gathering information and documentation in response to regulatory requests.
Contribute to reviews of the PRC program to ensure it continues to be appropriate based on emerging risk trends, thematic risks, and regulatory changes.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
Bachelor's Degree or equivalent
Minimum 8 years banking or financial services experience
Minimum 5 years of experience in Risk Management, ORM or Internal Audit
Minimum 3 years of experience with Process, Risk and Control programs
Additional Qualifications
Must be very knowledgeable of regulatory PRC guidance and industry best practices
Strong Microsoft Excel, PowerPoint, and report writing skills, including the ability to evaluate the usefulness of data and use it in meaningful communication
Ability to consistently provide superior independent judgment with demonstrated analytical and risk assessment skills
Ability to think with a process, risk, and control mindset. The successful candidate will have a strong control design, audit and reporting background
Demonstrated ability to handle multiple tasks with shifting deadlines and priorities under limited supervision
Strong verbal and written communication skills with proven ability in communicating with senior executives
Demonstrated ability to interact effectively, internally and externally, with the most senior representatives of organizations
Self-motivated, able to bring projects and reporting to conclusion
Remain current on the trends and best practices for PRC
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $90,000 - $160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
$90k-160k yearly 1d ago
Supervisor, Creative Services
Knott's Berry Farm 4.1
Customer service manager job in Buena Park, CA
Overview: Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team. Salary Details: $68,640 / yr - $80,000 / yr Responsibilities: * Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays. * Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly. * Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential. * Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments. * Lead inventory management efforts, control and storage of decor and display elements. * Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions. * Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others. * Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines. Qualifications: * Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred. * At least 6-8 years of related work experience preferred. * At least 3-5 years of prior supervisory/management experience required. * Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs. * Must be able to work nights, weekends, and holidays based on business needs.
$68.6k-80k yearly 1d ago
SAP Intercompany Sr. Manager - Consumer Goods
Accenture 4.7
Customer service manager job in Los Angeles, CA
We Are:
Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we're curious and always learning. We bring reinvention to life using modern delivery methodologies, embedding AI into the way we deliver and into business processes.
Additionally, the Consumer Goods & Services industry is going through remarkable levels of transformation as they are responding to rapidly evolving consumer needs and market forces, and transforming internal operations for efficiencies - all of this underpinned by technology.
SAP technologies power these organizations with modern cloud-based and AI-enabled solutions, and Accenture is the undisputed market leader in this industry. We are continuously expanding our SAP team with advisory skills to continue to drive transformation at scale for our clients.
You Are:
You have a passion for storytelling and for originating, selling and delivering SAP-based Finance Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction?
Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Finance solutions and technologies on some of the most innovative projects in the world
Thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds.
You are a confident leader who spots and stays ahead of the SAP platform , industry and Finance trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind. You know how to fully utilize the capabilities of various SAP platforms to drive business value, transform end-to-end functions and drive leading practices for your clients in markets all over the globe. The more complex their challenges, the more excited you are about leading the charge to solve them.
The Work:
Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to:
+ Engage with senior client Finance executives on the business challenges/trends and the potential value of SAP solutions (current & future)
+ Lead customers in defining their SAP journey through the development of business cases & roadmaps including during sales origination, proposal development and client presentations
+ Architect e2e Finance solutions that leverage SAP technologies, custom apps, & add on partner solutions
+ Clearly explain SAP's Business AI strategy, including an understanding of its capabilities and roadmap. Identify functional areas expertise where AI can deliver real value to clients
+ Experience in deployment of AI use cases within SAP delivery to improve efficiency and ability to explain how these AI-driven improvements can enhance project delivery
+ Advise, design and deliver Finance solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation.
+ Lead large project teams of varying size and scope - helping them achieve transformational roadmaps - onsite with clients or within Accenture
+ Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise
+ Be a thought leader, build assets and best practices and develop the next level of transformation experts
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
The Work:
+ Minimum of 9 years SAP functional and technical experience in Intercompany Logistics including sales, procurement, and intercompany movements.
+ Minimum 6 years of experience in SAP projects supporting Consumer Goods clients. (SAP support / managedservices experience will not be considered for this requirement)
+ Minimum of 3 end-to-end SAP S/4 implementations, including project planning, estimation and solution architecture for Consumer Goods clients
+ Experience managing SAP delivery teams, in a Global Delivery Model, including but not limited to the following responsibilities: driving complex workshops and leading design decisions, as well as leading the design and execution of system build, configuration, testing, cutover, and go-live in the SAP Intercompany area
+ Prior experience in an Advisory and/or Consulting role
+ Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York/New Jersey $122,700 to $338,300
Washington $141,100 to $311,200
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$141.1k-311.2k yearly 3d ago
Restaurant District Manager
Andreoni Recruiting Consultants
Customer service manager job in Los Angeles, CA
About the Job We are searching for a talented restaurant district manager for Los Angeles, CA! Must have prior experience managing 5 plus full serve locations. Job Description of Restaurant District Manager:
Takes responsibility for growth & development by setting goals and leading his/her team.
Seeks out knowledge without direction and has an entrepreneurial spirit.
Maintains great energy and a positive image for guests and staff.
Role model of standards and behaviors consistent with the company's values and culture.
Identifies and develops talent proactively to formulate a strong team of top performers.
Achieves financial goals for the assigned area without compromising food, quality, and service.
Supports and works well with all members of the restaurant team.
Ability to adapt and succeed in a fast-paced environment.
Ensures safety and security standards are adhered to.
Qualifications of District Manager:
3+ years of current Restaurant District Management or other related hospitality experience.
Great attitude, enthusiasm, and passion for the hospitality industry and people.
Ability to adapt and succeed in a fast-paced environment.
Strong leadership, communication, and organizational skills.
Hands-on approach with hiring, training, and developing people.
Ability to increase sales and build rapport in the community.
Maintains high levels of food quality, hygiene, and restaurant standards.
Restaurant District Manager Receives:
Fun & Fast-Paced Environment.
Company Culture that Cares about Food Quality and People.
Health, Dental & Vision Insurance.
Competitive Pay & Bonus Plan.
401k
Paid Vacation.
Room to Grow!
AboutAndreoni Recruiting Consultants
Andreoni Recruiting Consultants was founded by Candy Andreoni in 2013. Candy graduated from the University of South Carolina with a degree in Hotel Restaurant Tourism Administration and has over 20 years experience within the hospitality industry. BackgroundCandy started as a restaurant manager after college and grew within the restaurant industry to become a recruiter and HR professional. Candy and Andreoni Recruiting understands what it takes to find talented people and a great company to work for.CredentialsOur staff is SHRM (Society of Human Resource Management) certified and has over 15 years experience handling human resource and recruiting needs in the hospitality industry. Andreoni Recruiting is a registered Company in the state of Virginia but operates nationwide.
Customer Service Manager, Airport Workforce Management
American Airlines 4.5
Customer service manager job in Los Angeles, CA
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ American is looking for a goal-oriented CustomerServiceManager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
+ CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
+ Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
+ CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
+ This job is a member of the Domestic Airports Team within the Customer Experience Division
+ The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customerservice, resulting in employee and customer safety and well-being
+ Be a safety advocate: Look for safety concerns and address them as needed
+ Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customerservice elevation and company culture behaviors
+ Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
+ Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
+ Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
+ Promote effective communication among departments to engage our team to work together to achieve common goals.
+ Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
+ Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
+ Ability to solve complex staffing issues with minimal oversight
+ Strong communicator with all levels of the operation
+ Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
+ Coordinate assignments for frontline team members to dynamically work flights at gates
+ Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
+ Being proactive and efficient with time management
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED Equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ Previous airport customerservice experience
+ 2 years experience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
+ Strong decision making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
+ Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
+ Applicable valid driver's license as required by local authorities
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
$50k-84k yearly 8d ago
Customer Service Manager
DHD Consulting 4.3
Customer service manager job in Carson, CA
About the Company The company is a fast-growing e-commerce company delivering premium Korean food and lifestyle products across the United States. Headquartered in Carson, CA and fulfillment centers in Pennsylvania, we manage a catalog of over 1,000 refrigerated, frozen, and shelf-stable products sourced directly from Korea. As a leader in Korean specialty foods, we are committed to exceptional quality, innovative operations, and creating a strong, people-focused company culture. Why Join Us At the company, youll be a part of a passionate, growth-oriented team building one of the most exciting cross-cultural food brands in the U.S. We offer a dynamic startup environment where your expertise will directly shape the future of our company. Position Overview This role is perfect for a hands-on leader who thrives in high-volume, fast-paced environments, can handle challenging customer interactions, and is passionate about building scalable service systems. The ideal candidate is bilingual in Korean and English, has strong customer empathy, and can also design and implement CS strategies, policies, and performance metrics to improve customer satisfaction. Key responsibilities
Lead day-to-day CS operations, ensuring timely, professional responses to a high volume of customer calls and inquiries
Provide hands-on support in escalated or complex situations with empathy and problem-solving skills
Recruit, train, and mentor CS team members; manage scheduling and workload distribution
Collaborate with the logistics, operations, and marketing teams to resolve issues quickly and improve the customer journey
Develop and optimize CS processes, policies, and workflows for scalability
Monitor key service metrics, analyze customer feedback, and create actionable improvement plans
Oversee CS tools and identify system needs
Preferred/Additional Experience (Plus)
Experience designing and conducting customer satisfaction surveys and leveraging data for strategy.
Ability to select and implement CS systems, tools and create operational plans.
Qualifications
3-5 years of experience in customerservice or contact center management
Fluent in Korean and English (spoken and written)
Exceptional communication and conflict resolution skills; ability to stay composed under pressure
Strong leadership and organizational skills with the ability to multitask and adapt quickly
Basic computer proficiency, including familiarity with common office software and CS platforms
Experience in developing or improving CS processes, policies, and customer satisfaction strategies
E-commerce or retail experience preferred.
Employment Details:
Location: Carson, CA
Employment Type: Full-time, exempt
Salary Range: $26 ~ $30 per hour
$26-30 hourly 60d+ ago
Customer Service Floor Manager
Erewhon 3.4
Customer service manager job in Los Angeles, CA
Join the movement! Erewhon market is trailblazing in the health and wellness industry, and we're rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing.
What we offer:
$27 - $35 / hour (based on experience)
50% off organic meals daily
20% off in-store purchases
401k with 4% match, Paid Vacation, Health Benefits and much more…
Bonuses and sales rewards (for some departments)
HUGE opportunities for career growth
What You Will Do:
Assists Store Director and Store Assistant Director in responsibility of the store.
Forecasts/reforecast business, focusing on productivity to meet sales goals.
Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.).
Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed.
Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
Ensures company standards are met for store and associate appearance at all times.
Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
Ensures all pricing, signage, and displays are correct at all times.
Responsible for controlling inventory stock levels and reordering as necessary within budget.
Enforces all company policies and procedures, including health, safety, and security.
Manages and controls shrink.
Other duties as directed by upper management.
What You Will Bring:
3-5 years of experience as a grocery assistant store manager or equivalent management experience.
Strong verbal and written communications skills.
Must be an excellent organizer and problem solver with strong project management skills.
Possess strong interpersonal skills to communicate with confidence to both internal and external customers.
Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores (Beverly Hills, Calabasas, Culver City, Grove (Fairfax), Manhattan Beach, Pasadena, Santa Monica, Silver Lake, Studio City, and Venice).
Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: *************************************************************
$27-35 hourly 60d+ ago
Client Service Manager Trainee - Achieve January 2026
Arthur J. Gallagher & Company 3.9
Customer service manager job in Glendale, CA
Every day presents new challenges, ensuring your work remains dynamic and engaging. As a program participant, you will: Work cross-functionally to provide exceptional service to various internal and external clients Support workflow processes by crea ServiceManager, Client Service, Manager, Trainee, Benefits, Client Relations, Retail
$69k-103k yearly est. 2d ago
Customer Service Lead - Part-Time
Burlington Coat Factory Corporation 4.2
Customer service manager job in Pomona, CA
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a CustomerService Lead !
As the Part Time CustomerService Lead, under the guidance of the Assistant Store Manager and CustomerService Supervisor, you'll be responsible for leading day-to-day customerservice initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customerservice at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customerservice remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $17.90 per hour - $17.90 per hour
Location 01645 - Pomona
Posting Number P1-1960963-1
Address 606 E Holt Ave
Zip Code 91767
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $17.90 - $17.90 per hour
$17.9-17.9 hourly 8d ago
Investment Management Governance Office Senior Fiduciary Business Manager
City National Bank 4.9
Customer service manager job in Los Angeles, CA
WHAT IS THE OPPORTUNITY? Working within the Investment Management Governance Office of the Wealth Management division, this role will be responsible for the fiduciary risk oversight program to include implementation of policies and development of procedures related to fiduciary governance requirements under 12 CFR9, Investment Advisors Act, ERISA and Reg R, supporting the five Fiduciary Management Committees and supporting reporting to the Wealth Management & Fiduciary Committee and the Private Banking and Wealth Management Business and Risk Committee.
WHAT WILL YOU DO?
Coordinate the annual assessment of the effectiveness of the Investment Management Governance Program related to the Fiduciary activities across Wealth Management to include the oversight of City National Rochdale as the Bank's Sub-Advisor, Third Party Managers and the administrative activities performed by CN Trust & Estates, the Wealth Services team and RBC Delaware Trust.
Act as the Alternate Chair of the five Fiduciary Management Committees and assist the Fiduciary Management Committee Secretary in the preparation of the monthly meetings.
Working with the impacted LOBs, implement new Fiduciary Policies and new or amended regulations specifically related to 12 CFR 9.
Participate as a member of the working group on new strategic initiatives impacting Wealth Management that affect the technical, operational, and business functions and provide insight to the practical impacts/implications to the business line.
Work collaboratively with 2nd and 3rd line colleagues and the 1st BCO team to establish effective procedures that align with policy and key controls.
Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure applicable issues are identified, analyzed and managed appropriately. Understand interdependencies across LOBs and support groups to achieve success in supporting remediation of regulatory, internal audit, and self-identified issues.
Contribute to the development of a robust risk culture, risk conduct, and risk literacy within the first line of defense, including design and implementation of preventive and detective controls relating to Fiduciary activities.
Design and implement reporting associated with RNDIP and Fiduciary activities to appropriate governance committees.
Act as the business teams' liaison for business line risk management, compliance activities, legal engagement, and internal or external audits.
Serve on the CNB Product Review Committee alternate for the IMGO Business Officer, and review new products for applicability to Fiduciary programs.
Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure opportunities are identified, analyzed and managed appropriately. Understand interdependencies to achieve success.
Partner with team members to contribute concise communication materials for senior management. Develop presentations for internal and external meeting that are compelling, concise, and graphical to convey message.
Prioritize organizational risk management objectives.
Direct and participate in special projects as necessary.
Cultivate and grow risk talent within the organization through coaching, mentoring, and occasionally assisting with review of applicable training.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
Bachelor's Degree or equivalent
Minimum 10 years within or related to financial services
Additional Qualifications
Preferred Certified Fiduciary and Investment Risk Specialist (CFIRS)
MBA or other advanced degree preferred
10 years in a role requiring complex problem solving
Fiduciary experience and understanding of the key tenants of Reg 9 preferred
Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources
Prioritizing issues and analysis
Structuring and building quantitative and qualitative/conceptual analyses
Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.
Proficiency with MS Excel and PowerPoint
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional
Operate well under stress, even faced with tight timelines for ambitious deliverables Significant experience in driving operational change with front line to senior leadership personnel
Be able to handle uncertainty well, and are able to simplify complexity
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
#LI-DN1
#CA-DN1
$141.8k-263.4k yearly 1d ago
SAP Intercompany Sr. Manager - Consumer Goods
Accenture 4.7
Customer service manager job in Los Angeles, CA
We Are:
Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we're curious and always learning. We bring reinvention to life using modern delivery methodologies, embedding AI into the way we deliver and into business processes.
Additionally, the Consumer Goods & Services industry is going through remarkable levels of transformation as they are responding to rapidly evolving consumer needs and market forces, and transforming internal operations for efficiencies - all of this underpinned by technology.
SAP technologies power these organizations with modern cloud-based and AI-enabled solutions, and Accenture is the undisputed market leader in this industry. We are continuously expanding our SAP team with advisory skills to continue to drive transformation at scale for our clients.
You Are:
You have a passion for storytelling and for originating, selling and delivering SAP-based Finance Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction?
Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Finance solutions and technologies on some of the most innovative projects in the world
Thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds.
You are a confident leader who spots and stays ahead of the SAP platform , industry and Finance trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind. You know how to fully utilize the capabilities of various SAP platforms to drive business value, transform end-to-end functions and drive leading practices for your clients in markets all over the globe. The more complex their challenges, the more excited you are about leading the charge to solve them.
The Work:
Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to:
* Engage with senior client Finance executives on the business challenges/trends and the potential value of SAP solutions (current & future)
* Lead customers in defining their SAP journey through the development of business cases & roadmaps including during sales origination, proposal development and client presentations
* Architect e2e Finance solutions that leverage SAP technologies, custom apps, & add on partner solutions
* Clearly explain SAP's Business AI strategy, including an understanding of its capabilities and roadmap. Identify functional areas expertise where AI can deliver real value to clients
* Experience in deployment of AI use cases within SAP delivery to improve efficiency and ability to explain how these AI-driven improvements can enhance project delivery
* Advise, design and deliver Finance solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation.
* Lead large project teams of varying size and scope - helping them achieve transformational roadmaps - onsite with clients or within Accenture
* Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise
* Be a thought leader, build assets and best practices and develop the next level of transformation experts
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Qualification
The Work:
* Minimum of 9 years SAP functional and technical experience in Intercompany Logistics including sales, procurement, and intercompany movements.
* Minimum 6 years of experience in SAP projects supporting Consumer Goods clients. (SAP support / managedservices experience will not be considered for this requirement)
* Minimum of 3 end-to-end SAP S/4 implementations, including project planning, estimation and solution architecture for Consumer Goods clients
* Experience managing SAP delivery teams, in a Global Delivery Model, including but not limited to the following responsibilities: driving complex workshops and leading design decisions, as well as leading the design and execution of system build, configuration, testing, cutover, and go-live in the SAP Intercompany area
* Prior experience in an Advisory and/or Consulting role
* Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York/New Jersey $122,700 to $338,300
Washington $141,100 to $311,200
Locations
$141.1k-311.2k yearly 3d ago
Customer Service Manager, Airport Workforce Management (Los Angeles, CA, US)
American Airlines 4.5
Customer service manager job in Los Angeles, CA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* American is looking for a goal-oriented CustomerServiceManager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
* CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
* Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
* CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
* This job is a member of the Domestic Airports Team within the Customer Experience Division
* The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customerservice, resulting in employee and customer safety and well-being
* Be a safety advocate: Look for safety concerns and address them as needed
* Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customerservice elevation and company culture behaviors
* Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
* Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
* Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
* Promote effective communication among departments to engage our team to work together to achieve common goals.
* Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
* Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
* Ability to solve complex staffing issues with minimal oversight
* Strong communicator with all levels of the operation
* Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
* Coordinate assignments for frontline team members to dynamically work flights at gates
* Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
* Being proactive and efficient with time management
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED Equivalency
Preferred Qualifications- Education & Prior Job Experience
* Previous airport customerservice experience
* 2 years experience leading others
* Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
* Strong decision making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
* Applicable valid driver's license as required by local authorities
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$50k-84k yearly 9d ago
Client Service Manager I
Arthur J. Gallagher & Company 3.9
Customer service manager job in Glendale, CA
What a day will look like Assist Senior Client ServiceManager or Client Service Executive with day-to-day coverage questions and contract reviews. Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion. Client Service, ServiceManager, Manager, Benefits, Client Relations, Technical Support, Retail
$69k-103k yearly est. 2d ago
Customer Service Lead - Part-Time
Burlington Coat Factory Corporation 4.2
Customer service manager job in Santa Ana, CA
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a CustomerService Lead !
As the Part Time CustomerService Lead, under the guidance of the Assistant Store Manager and CustomerService Supervisor, you'll be responsible for leading day-to-day customerservice initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customerservice at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customerservice remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $17.9 per hour - $17.9 per hour
Location 00596 - Santa Ana
Posting Number P1-1076377-6
Address 2840 S. Bristol Street
Zip Code 92704
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $17.9 - $17.9 per hour
How much does a customer service manager earn in Pico Rivera, CA?
The average customer service manager in Pico Rivera, CA earns between $39,000 and $131,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Pico Rivera, CA
$71,000
What are the biggest employers of Customer Service Managers in Pico Rivera, CA?
The biggest employers of Customer Service Managers in Pico Rivera, CA are: