Customer service manager jobs in Port Orange, FL - 820 jobs
All
Customer Service Manager
Customer Experience Manager
Service Supervisor
Customer Service Supervisor
Service Operations Manager
Plant Manager
Security Operations Manager
Manager, Center Operations
General Manager
Store Manager
Office Manager/Customer Service
Service Manager
Customer Success Manager
Operations Manager, FS&H | Full-Time | Ocean Center
AEG 4.6
Customer service manager job in Daytona Beach, FL
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Operations Manager, Hospitality is responsible for assisting the General Manager, Hospitality with the efficient, professional, and profitable F&B operation of the venue. The Operations Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Operations Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.
This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.
This role pays an annual salary of $65,000-$68,000
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until April 10, 2026.
Responsibilities
Assists in the overall effective management of the catering and concessions operations.
Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Spectra management immediately.
Assist in the management of catered and concession events from set-up to tear down, including handling all communication with hourly staff, culinary staff & guests.
Ensure legal, efficient, professional and profitable operation of the venue.
Ability to review and analyze financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
Author, review and amend policies & procedures, as requested by the General Manager.
Author and amend contracts; authorize terms as directed by the General Manager.
Oversee scheduling and labor allocation.
Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
Directs and assists managers in preparing and attaining future goals.
Provides each manager with the proper direction and follows up on all assignments.
Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
Prepares required reports accurately and submits them on time.
Train and develop an effective team.
Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
Establishes and maintains professional relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.
Qualifications
BA or BS with business-related or hospitality management major; (strongly preferred).
Minimum 3 years management experience in food & beverage industry
Minimum 5 years' experience in realm of high-volume banquets, concessions, a la carte restaurant catering, or premium / suite catering experience (or combination of the three)
Previous professional experience with catering sales (strongly preferred)
Previous professional experience working / managing concessions operations (arena, stadium, amphitheater experience strongly preferred)
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
Ability to make sound business/operations decisions quickly and under pressure.
Ability to speak, read, and write in English.
Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Familiar with inventory cost control and menu planning.
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession and premium services operations.
Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
Ability to handle cash accurately and responsibly.
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
Ability to work independently with little direction.
$65k-68k yearly 6d ago
Looking for a job?
Let Zippia find it for you.
Plant Manager
Lakeside Recruiting Solutions
Customer service manager job in Orlando, FL
The Plant Manager oversees all operational, production, quality, safety, and personnel activities for the manufacturing facility. This role ensures the plant meets production goals, maintains high product quality standards, drives continuous improvement, and manages budgets, equipment, and workforce performance.
Responsibilities
Develop and execute strategic operational plans to meet plant-level production, quality, safety, and cost objectives.
Lead workflow process improvements to maximize throughput and operational efficiency.
Manage capacity planning, project prioritization, and operational execution aligned with company objectives.
Ensure daily, weekly, and monthly production goals are met for the plant.
Oversee supervisors, machine operators, process engineers, and support personnel
Reduce waste, optimize labor utilization, and improve changeover efficiency.
Lead the plant safety culture through proactive safety program implementation and enforcement
Ensure compliance with OSHA, industry-specific rubber manufacturing standards, and internal safety guidelines.
Collaborate with quality teams to reduce defects, improve process controls, and maintain automotive/industrial OEM compliance requirements.
Manage the plant's operational budget, capital expenditures, and cost-control initiatives
Ensure alignment with financial plans and profitability targets.
Drive Lean manufacturing initiatives to eliminate waste and optimize processes.
Lead Tier meetings, plant walk-throughs, Kaizen events, and root cause analysis
Foster a positive work environment built on communication, coaching, accountability, and employee engagement.
Qualifications
Bachelor's degree in engineering, operations, manufacturing management, or related field (preferred).
7-10+ years manufacturing leadership experience; preferably rubber or plastics industry experience
Demonstrated success in Lean manufacturing, continuous improvement, and cost reduction efforts.
Strong leadership, communication, and conflict management skills.
$69k-108k yearly est. 3d ago
Security Operations Manager
Nation Security
Customer service manager job in Winter Park, FL
Security Operations Manager - Miami-Dade County
Nation Security is seeking an experienced and driven Security Operations Manager to lead and oversee security operations across multiple client sites in the Miami-Dade area. This is a key leadership role responsible for operational performance, compliance, client satisfaction, and team development. The ideal candidate leads from the front, holds high standards, and consistently delivers professional, reliable, and safe security services.
Key Responsibilities
Operations & Team Leadership
Oversee day-to-day operations across assigned client sites to ensure consistent, high-quality service delivery
Recruit, onboard, train, and evaluate security personnel
Manage employee relations, coaching, and disciplinary actions in a professional and timely manner
Set clear performance expectations and provide ongoing guidance to supervisors and officers
Client Relationship Management
Serve as the primary point of contact for assigned clients
Build and maintain strong, long-term client relationships through regular communication and site visits
Conduct service reviews and address concerns proactively to exceed client expectations
Compliance & Risk Management
Ensure all personnel maintain required licenses, certifications, and clearances
Monitor compliance with company policies, client contracts, and applicable regulations
Conduct site audits, inspections, and risk assessments
Lead incident investigations and coordinate responses with internal teams and external partners
Reporting & Administration
Prepare operational reports, including staffing, incident activity, and billing documentation
Support safety initiatives, corrective actions, and risk mitigation plans
Evaluate staffing levels and deploy personnel strategically to meet operational and budget objectives
Continuous Improvement
Stay current on industry trends, technology, and best practices
Identify opportunities to improve efficiency, service quality, and operational performance
Contribute to the development and refinement of internal policies, procedures, and training programs
Qualifications
Experience
Minimum of 5 years of operations or security management experience, preferably within the private security industry
Licensing & Eligibility
Valid Florida Security License or equivalent certification
Authorized to work in the United States
Ability to pass a comprehensive background check
Skills & Competencies
Strong leadership and team-building capabilities
Excellent communication, organization, and customerservice skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with scheduling systems, reporting platforms, and incident documentation tools
Why Join Nation Security
Flexible scheduling that supports work-life balance
Professional, team-oriented work environment
Clear opportunities for growth and advancement
A company known for integrity, reliability, and high standards
Nation Security is an Equal Opportunity Employer committed to diversity, inclusion, and providing a workplace where every team member can succeed.
Apply Today
Take the next step in your career with Nation Security and play a vital role in protecting people, property, and peace of mind throughout your community.
$37k-68k yearly est. 3d ago
General Manager
Landscape Workshop 4.1
Customer service manager job in Orlando, FL
As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customerservice while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team, back-office services, recruiting, training, equipment, marketing, and more you'll have the tools to succeed, but the branch's performance is ultimately yours to lead.
Our customers expect the same Landscape Workshop experience "Quality Service - Dedicated Professionals - Proactive Management” from every branch. As GM, you ensure that promise is kept.
Key Responsibilities:
Leadership & Culture
Build and sustain a performance-driven, safety-first culture.
Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals.
Operational Excellence
Oversee production schedules, resource planning, and quality control across multiple projects.
Maintain labor efficiency and optimize workflows for maximum productivity.
Financial & Sales Performance
Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth.
Partner with your Business Development Manager to drive new sales opportunities and revenue streams.
Understand and leverage financial statements to make informed decisions.
Customer Satisfaction & Retention
Ensure delivery of exceptional service to achieve 90%+ customer retention.
Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans.
Team Development
Recruit, train, and mentor Account Managers, Field Managers, and crews.
Identify high-potential team members for advancement and actively develop their careers.
Conduct regular performance reviews and provide actionable feedback.
Continuous Recruitment
Maintain an active recruiting pipeline to meet current and future staffing needs.
Qualifications
Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation.
Sales & Service: Proven success managingcustomer relationships and driving revenue.
Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously.
Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions.
Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute).
Communication: Strong written and verbal communication skills in English.
Leadership Mindset: Commitment to developing people both professionally and personally.
Why Landscape Workshop?
We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur-with the backing of a strong, growing company.
$40k-75k yearly est. 3d ago
Store Manager
Mango 3.4
Customer service manager job in Orlando, FL
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
For our MANGO store located at the Florida Mall in Orlando, Florida we are currently recruiting for a Store Manager to join our team!
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customerservice is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customerservice is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
Join our team! Help us to reach our goal: to be present in every city in the world.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses.
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!
$31k-45k yearly est. 5d ago
Airport Customer Service Manager - MCO
Frontier Careers
Customer service manager job in Orlando, FL
Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network, while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need, saving them money along the way.
What We Stand For
Low Fares Done Right is our mission, and we strive to bring it to life every day. Our ‘Done Right' promise means delivering not only affordable prices but also making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:
Flight benefits for you and your family to fly on Frontier Airlines
Buddy passes for your friends so they can experience what makes us so great
Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors
Enjoy a ‘Dress for your Day' business casual environment
Flexible work schedules that support work/life balance
Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1
st
of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic, and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves on delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.
What Will You Be Doing?
The Airport CustomerServiceManager reports to and assists the General Manager of Airport CustomerService in delivering outstanding and safe operational performance, customerservice and financial performance in one or more Frontier airport locations. The Airport Sales & Operations Manager is an alternate Frontier representative to both the airport and business partner for the station(s) and serves as both a liaison and representative for all customers, internal and external. The Airport Sales & Operations Manager has regular / daily interaction with Frontier managers and directors.
Essential Functions
Safety - Be a champion for safety through accountability, awareness and communication. Ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company.
Operational Performance - Ensure outstanding operational performance through effective cross-functional leadership during day-to-day operations. Work with other operational and planning departments to influence and improve day-to-day performance. Ensure front-line visibility to station and corporate goals and drive continuous improvement through effective management and development of processes and procedures.
CustomerService - Lead a team to deliver superlative customerservice through engagement, motivation, coaching and leadership. Be a tireless advocate of Low Fares Done Right and effectively communicate its meaning to Frontier's business partners and front-line teams.
Fiscal Responsibility - Continuously strive to lower costs to improve the company's position as an Ultra-Low-Cost Carrier.
Regulatory Compliance - Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance to all FAA, TSA and DOT regulations. Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure all international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots.
Vision - Keep an open mind to new ideas and ways of conducting business, while focusing on the company's goals and business plan. Foster an environment where employee suggestions are vetted and implemented when in line with the company's direction.
Visible and Active Leadership - Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees to establish excellent two-way communication. Be a role model for others to follow. Guide business partners as they lead the day-to-day operations of their stations.
Availability - Be available 24/7. This includes phone calls, texts, and email responses in real time.
Data Analysis - Have the ability to interpret and pull reports from multiple company reporting platforms.
Reward and Recognition - Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained.
Appearance - Ensure that a high standard is set for the appearance of our business partners, facilities and equipment.
Administration and Quality Assurance - Manage the contractual requirements of the station, ensuring that local management is adhering to set standards. Monitor compliance with all training, safety, financial and operational goals, ensuring that business partners understand and perform to the level of expectation and operational excellence expected by Frontier.
Technology - Assist in the performance of technology to make our stations as efficient as possible, working with the Information Technology Division (IT).
Qualifications
Bachelor's degree preferred or equivalent work experience
2+ years prior passenger airline experience in a leadership role
Previous Station Supervisor experience preferred
Fluency in Spanish required for predominantly Spanish speaking or Latin American locations.
Knowledge, Skills and Abilities
Must be able to lead employees of business partners and provide guidance and direction.
Ability to become qualified in all required training courses
Ability to troubleshoot performance and lead process improvement.
Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving
Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities
Travel
10% - 50%
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Outdoor work, around heavy equipment
All types of weather
Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Salary Range: $62,000 - $86,366. Please note: this posting has a closing date of 3/30/2026, midnight MT.
Positions Supervised
None
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
$62k-86.4k yearly 29d ago
Restaurant/Customer Service Manager Opportunity
Serenity Mental Health Centers 3.7
Customer service manager job in Lake Mary, FL
Branch Manager We are looking for committed leaders interested in refining their leadership skills to launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customerservice backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently.
This is a unique opportunity to build a career in healthcare operations management with no healthcare experience required. Serenity Healthcare's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking an Branch Manager for our Lake Mary office. Your primary responsibility will be to own the metrics that allow patients to take back their lives.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Superior Operations Management training in the healthcare industry
Accelerated healthcare career growth - rapid advancement opportunities
Healthcare premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K
20 days off annually (10 PTO days and 10 Holidays)
Employee access to Serenity's treatment options
Responsibilities
Lead team to provide exceptional patient experience and outcomes
Conduct daily operations including staff scheduling, office administration, and performance management.
Take ownership of team, office and patient outcomes
Understand and connect patients with Serenity's treatment options
Provide support for 1 to 3 providers
Train and educate new provider assistants
Qualifications
High School Diploma/ GED.
Strong customerservice mindset.
3 years of management or leadership experience
Excellent verbal and written communication, and basic math skills.
Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
About Serenity Healthcare
Serenity's Provided Services
Meet our Patients
$47k-74k yearly est. Auto-Apply 12d ago
MANAGER OF CUSTOMER SERVICE
Lynx 4.6
Customer service manager job in Orlando, FL
Position Description: This position is responsible for leading and managing the operations of the CustomerService - Mobility Services Division. Key areas of oversight include the mobility services call center, fare media sales and information functions at LYNX Central Station (LCS), customer relations, the Lost and Found Program, customer ID program, and all Travel Training workshops and presentations. The position also involves real-time monitoring of performance metrics, representative activity, and operational conditions such as detours and weather impacts.
The incumbent ensures service levels are consistently met, proactively adjusts staffing using scheduling tools, and supports frontline staff with the resources and guidance needed to deliver high-quality service. Additionally, this role fosters strong partnerships with subcontractors in the ACCESS LYNX and NeighborLink divisions.
This position is considered safety-sensitive and subject to the provisions of the Substance Abuse Program Policy for Safety Sensitive Positions.
Essential Functions: This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to the job. All employees will be expected to perform other duties as assigned. All jobs require regular and reliable attendance.
Represents LYNX at public, private, and community events, including outreach meetings and forums.
Collaborates with advocacy groups and manages programs such as Advantage and Youth ID to enhance service awareness and rider engagement.
Partners with the Supervisor of Eligibility to support the Travel Training program for individuals and organizations.
Leads and supervises division personnel, delegates tasks, monitors progress, and conducts regular staff meetings to address issues and provide guidance.
Oversees staffing, training, and operations at LYNX Central Station to ensure effective customerservice and timely dissemination of information.
Upholds LYNX's core values, mission, vision, and service standards.
Engages with advocacy 9organizations and participates in access and disability committees to promote inclusive transportation.
Managescustomer interactions across all channels, ensuring timely resolution and provides feedback to contractors for service improvements.
Analyzes customer feedback and satisfaction data to evaluate service effectiveness and prepares reports for the Board.
Identifies and resolves performance issues within the department and among subcontractors through training, resource allocation, and technology enhancements.
Monitors and manages operating and capital budgets, ensuring cost control and timely contract payments.
Responds to service disruptions caused by street closures, detours, or weather, and implements solutions to maintain schedules.
Communicates with LYNX leadership regarding service-impacting issues and public perception concerns.
Manages multiple projects and contributes to large-scale initiatives.
Promotes cross-departmental collaboration to develop and implement customer-focused strategies.
Monitors internal and external trends to support strategic planning, service enhancements, and call volume forecasting.
Works closely with paratransit subcontractors and NeighborLink to improve rider experience and service performance.
Required Qualifications:
Bachelor's degree from a regionally or nationally accredited institution in transportation, business administration, public administration, or a related field.
At least five years of full-time professional experience in customerservice program administration, including three years in a supervisory or management role.
Experience must include work with services for individuals with disabilities (paratransit).
Additional directly related experience beyond the minimum requirement may substitute for the required education on a year-for-year basis.
Must possess and maintain a valid Florida Driver's License and safe driving record.
Desired Qualifications:
Five years of experience in paratransit operations.
Knowledge, Skills, and Abilities (KSAs):
Strong knowledge of Americans with Disabilities Act (ADA), Section 504, and Federal Transit Administration (FTA) policies and compliance requirements.
Understanding of customerservice operations, quality management, and relevant sponsoring agencies (e.g. MetroPlan, Transportation Disadvantage Commission).
Familiarity with automated demand/response reservation and dispatch systems.
Proficiency in budgeting, financial analysis, and cost estimation.
Ability to analyze performance data, make statistical inferences, and manage sensitive information with professionalism.
Strong organization and time management skills; adaptable to change.
Ability to exhibit a professional, courteous demeanor.
Ability to work in a diverse environment.
Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent service.
Work Environment and Special Considerations:
Works in an office environment with occasional local and out-of-state travel.
This position requires close visual acuity to perform an activity such as viewing a computer terminal and extensive reading.
Cell Phone Use: The Agency anticipates that this position's incumbent must be available throughout the workday and, on some occasions, after regular work hours. Therefore, as a condition of employment, the incumbent will be issued a cell phone and must adhere to the agency's Wireless Communication Policy.
Support Personnel Workforce Members: LYNX provides the community with much needed public transportation, and it is important for the Agency to resume its services as quickly and as safely as possible in the event of any natural, technological, or human-caused emergency or disaster. This position is considered support personnel of LYNX's emergency preparation and response efforts during an emergency or disaster and as such, shall be expected to return to their normal work schedule as soon as possible or when otherwise notified after the emergency has occurred.
Sponsorship Notice: LYNX does not sponsor employment-based visas, including H-1B. All candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Rate will be determined by the qualifications of candidates who exceed the minimum requirements.
Applications are reviewed as received, and interviews will be scheduled for the most qualified candidates, as applications are reviewed.
Your talent, skills and experience will be rewarded with a competitive compensation package.
FREE employee only health insurance
Dental, vision, short-term and long-term disability insurance available
Retirement plan
Life insurance
Paid vacation and sick leave
Paid holidays
FREE LYNX bus transportation for employee, spouse and children
Employee wellness center
$37k-62k yearly est. 60d+ ago
Customer Success Supv
Willscot Corporation
Customer service manager job in Orlando, FL
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.
As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
ABOUT THE JOB:
Position Summary
The Customer Success Supervisor will be a lead support for fifteen (15) Customer Success Specialists (CSS) who serve as the quarterbacks for our customers. The Customer Success Supervisor is responsible implementing all initiatives that will improve the experience for our customers. Additionally, the supervisor is expected to coach and develop their team within a fast pace environment in order to ensure the delivery of our Customer Experience (CxP) expectations. The Customer Success Supervisor will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in Williams Scotsmanâ€s Core Values of Collaboration, Empowerment, Excellence, and Innovation.
WHAT YOU'LL BE DOING:
Responsibilities of the Customer Success Supervisor include, but are not limited to:
Safety/Environment:
* Contribute to a working environment by providing exceptional and world class customerservice
* Conduct business in compliance with all Williams Scotsman Safety, Transportation, and Environmental Policies
Customer Support:
* Assist with Hiring, developing, motivating and retaining staff.
* Assist with Training all new employees and implement any new policy and procedures for the customer success team
* Drive compliance around the transactional order process to ensure accuracy
* Obtaining and processing signed lease agreements/contracts and /or purchase orders from customers through relevant systems promoting use of DocuSign electronic signature program
* Collecting accurate insurance certificate or ensure customers are enrolled in WS program prior to delivery
* Obtaining and processing tax exempt certificates as applicable
* Updating pending orders as required through Big Machines and upsell value added products and services when possible
* Collecting relevant customer information such as invoicing email addresses and ability to pay via ACH to adhere to WS preferred method of invoice and payments; update transmittal rules and file required documentation in electronic folders
* Requesting manual invoices and processing credit card payments or checks to meet credit requirements
* Communicate delivery date options and place a pre-delivery confirmation call 48/24 hours beforehand to ensure acceptable site conditions
* Confirm delivery and initiate billing of order; provide post-delivery follow up
* Initiate unit pickup, communicate pickup date, determine early termination liabilities, bill damages and complete off rent process and update WS Systems.
* Proactive contact to customers with fees or disputes on third invoice, approx. 65 days after delivery of unit
* The role will be responsible for supporting a small branch, as well as act as a secondary backup for Customer Success Specialists as needed
* Inform branch coverage when Customer success specialist are out of the office.
Customer Focus:
* Strive for first call resolution to customer questions/requests
* Use Net Promoter System (NPS) feedback to provide timely correspondence and address internal issues
* Form and maintain good relationships with external and internal customers at all levels of the organization
Abilities and Other Requirements:
* The ability to perform work in a professional office environment and be able to use standard office equipment such as computers, phones, photocopiers, and fax machines, is required.
* Build sustainable relationships and trust with customers through open, proactive communication
* Build sustainable relationships with staff, Commercial and Operational Excellence teams through open, proactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Exhibits a high attention to detail
EDUCATION AND QUALIFICATIONS:
Education and Qualifications
* College Degree preferred; high school diploma or equivalent with 1+ years of customer success management experience.
* Able to build and maintain strong collaborative relationships across all levels and departments
* Experience implementing a centralized customer support function is a plus
* Proven leadership background in a customer call center environment; ability to develop, mentor, and empower the customer success team while creating a culture of accountability.
* Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or reporting tools like Cognos is a plus.
* Capable of pulling and analyzing data to deliver insights on performance and strong ability to produce high-quality PowerPoint presentations for customer interactions and senior management.
In order to successfully perform the essential functions of this job, the employee is regularly required to sit, and to move about the work environment to receive training/coaching as well as to interact with peers as necessary. The employee must be able to verbally communicate with employees, co-workers and customers in person and by phone. Travel for trainining may be required.
Williams Scotsman is an AA/EEO/W/M/Vet/Disabled employer
This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
$56k-96k yearly est. 8d ago
Supervisor, Customer Service
Charter Spectrum
Customer service manager job in Orlando, FL
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Have you been told you're a "people person?" Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's CustomerService team.
CustomerService Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.
WHAT OUR CUSTOMERSERVICE SUPERVISORS ENJOY MOST
* Leading a team of representatives using encouragement and accountability to create a cohesive work unit
* Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
* Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
* Using leadership skills to motivate the customerservice team to take action and develop solutions to enhance the customer experience
We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
* Education: High school diploma with some college course work in business or related field; equivalent experience
* Experience: 5-7 years of customerservice/call center experience
* Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
* Skills: Effective communication, supervision, organization, time management
* Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
* Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
Preferred Qualifications
* Additional Experience: 3+ years of supervisory or leadership experience
#LI-SR5
CCS450 2026-68694 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
$32k-48k yearly est. 5d ago
CUSTOMER SERVICE SUPERVISOR
City of Mount Dora
Customer service manager job in Mount Dora, FL
Job Function:
Supervise and managecustomerservice operations, including utility billing, business tax receipts, collections, service cut-offs, and cashier functions. Responsibilities include handling in-person, telephone, and written customer communications; resolving customer inquiries, concerns, and complaints; and researching billing issues to make account adjustments as needed. Maintain accurate records related to customerservice, utility billing, meter readings, and cash receipts. Oversee overall productivity and efficiency of the customerservice division. Work independently while collaborating with department heads to address unusual or complex issues.
Career Path:
Essential Duties:
Plan lay-out, assign and supervise the work of subordinates engaged in customerservice, utility billing, meter reading and cashier area.
Responsible for monitoring all code files for the entire utility billing information system, and verifying accuracy of utility rates and rate changes.
Interpret, explain and implement administrative policy to personnel in the CustomerService Department.
Responsible for training and cross-training new and existing employees on all aspects of their duties.
Available by telephone after normal working hours and weekends for reconnection authorization and all customerservice problems.
Responsible for working directly with all utility departments.
Resolves billing complaints and makes adjustment when warranted or takes other appropriate action.
Reviews and approves disconnection for non-payment lists.
Discusses delinquent accounts with customers and arranges special payment plans when necessary.
Reviews and approves all billing adjustment over $50.00.
Ability to assist in any area of department as needed.
Responsible for making sound business decisions to minimize loss of utility revenue.
Extensive knowledge of utility systems and computer software.
Performs other related functions as assigned.
Knowledge, Skills, and Abilities:
Must be bondable.
Must have Prior Utility experience.
Knowledge of the ERP software system.
Knowledge and understanding of coding, rates, rate structures, city codes, policies and ordinances.
Extensive knowledge of utility billing/information system.
Knowledge of all position of the customerservice division.
Ability to plan, organize, lay-out, supervise and review the work of employees engaged in varied operations to secure efficient results.
Ability to communicate effectively, both verbally and in writing.
Ability to assist with any position in customerservice division.
Ability to establish and maintain effective working relationships with customers, city officials, employees and others dealt with in the course of work.
Ability to apply departmental rules and regulations to specific customers' problems and requests and make fair and firm decisions immediately.
Ability to keep records and to assemble and organize data.
Ability to express self clearly and concisely both orally and in writing.
Ability to deal courteously and tactfully with the public on the telephone and in person.
Must be fluent in English.
Knowledge of customerservice concepts, cash control, utility billing and account collections.
Ability to keep records, assemble, organize and prepare reports.
Ability to establish and maintain effective working relationships with customers, city officials, employees and others dealt with in the course of work.
Ability to make fair and firm decisions immediately.
Knowledge of general office practices and procedures.
Excellent computer skills.
Possess Clerical skills and office procedures.
Required Qualifications:
High School graduate with a minimum of two (2) year's college with an AA Degree, including major courses in business accounting or an equivalent combination of education and experience, as determined by the Director of Finance, may be considered.
Must possess a valid state Florida Driver's License.
Complete the required National Incident Management System (NIMS) training within six (6) months of completion of probationary period.
Essential Physical Skills:
Ability to talk by means of spoken words.
Acceptable eyesight (with or without corrections).
Acceptable hearing (with or with hearing aid).
Able to lift and /and or carry weights of five (5) to ten (10) lbs.
Able to sit most of the time.
Able to stand for extended periods of time.
Able to exert up to five (5) lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be physically able to operate a variety of office machines and equipment including computer systems and components, copier, multi-line telephone, calculator, general office equipment, and two-way radio.
Environmental Conditions:
Works inside in an office environment.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)
Note: Job Descriptions are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties
performed by individuals within a classification. In addition, specifications are intended to outline
the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications
of incumbents within the position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
The City of Mount Dora is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Mount Dora will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Mount Dora is a drug-free, smoke-free, EOE.
$30k-43k yearly est. 8d ago
Customer Experience Adv
National Express Wash Holdco LLC
Customer service manager job in Apopka, FL
Job Description
What you'll be doing:
The Customer Experience Advisor will play a key role in enhancing the customer experience while driving sales performance. You will be responsible for engaging with customers, addressing their needs, educating them about our service offerings, and ensuring a seamless and positive interaction. Your goal is to create an exceptional experience that promotes customer satisfaction, loyalty, and repeat business while maximizing the conversion of retail customers into El Car Wash members.
Greet customers warmly and provide assistance during their purchase decisions and throughout their store experience.
Address customer inquiries, concerns, and complaints professionally and promptly.
Provide detailed information on car wash services, memberships, and promotions.
Educate customers about the benefits of various service options and upsell where appropriate.
Achieve sales targets and contribute to the overall revenue goals of the car wash.
Ensure a clean, safe, and welcoming environment for customers.
Assist with the daily operation of the car wash, including managing transactions and handling card payments.
Perform routine maintenance checks and ensure equipment is functioning correctly.
Collaborate with team members to ensure efficient operations and high service standards.
Build and maintain strong relationships with customers to encourage repeat business.
Collect and communicate customer feedback to pinpoint areas for improvement and enhance service quality. Additionally, log client issues within Micrologic to ensure they are addressed effectively.
Follow up with customers as needed to resolve issues or address concerns.
Work collaboratively with team members to ensure high service standards and efficient operations.
Contribute to a positive team environment and support colleagues in achieving common goals.
Full Service
(If applicable)
Manage cash transactions accurately, making changes as needed and ensuring compliance with company policies.
Maintain an organized and efficient cashier area
Ensure a clean, safe, and welcoming environment, including the cleanliness of the lobby and bathrooms
What you'll bring to the team:
Strong interpersonal and communication skills, with the ability to engage and build rapport with customers.
Proven ability to meet or exceed sales goals and drive customer satisfaction.
Excellent problem-solving skills and the ability to handle customer complaints with professionalism.
Detail-oriented with a strong commitment to providing exceptional service.
Ability to work flexible hours, including evenings, weekends, and holidays.
Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
Basic computer skills and familiarity with point-of-sale systems.
COMPETENCIES
Communication
Product Knowledge
Customer Centric Approach
Technical Skills
Problem- Solving
El Car Wash Benefits:
Full Comprehensive Benefits
401K Retirement Savings Plan with a 4% Match! FREE Money!!
On-the-Job Training and Career GROWTH
Pet Insurance
Work-Life Balance
Mental Health Days
Paid Time Off
Maternity Leave
Paternity Leave
Tuition Reimbursement
Neurodivergent Hiring Program
FREE Car Washes!
A little bit about us:
Founded in 2011 and proudly headquartered in Miami, El Car Wash is Florida's #1 express car wash and we're just getting started.
At EL, we're not just washing cars. We're transforming the car wash experience. With state-of-the-art technology, eco-friendly practices, and an unmatched customer experience, El Car Wash is setting a whole new standard. Our unlimited wash programs, customer-first amenities, and innovative services make us a destination, not just a stop.
At El Car Wash, our people drive our success. We're passionate about creating a fantastic work environment, empowering neurodivergent individuals, supporting our Veterans, and giving back to the communities we call home. From partnerships with the Florida Panthers and Detroit Lions, to collaborations with Baptist Health, AdventHealth, and Zoo Miami, we're committed to making a difference- both on and off the road.
Join a team that's fast-growing, community-driven, and committed to excellence. Your career is about to shine!
El Car Wash is an Equal Opportunity Employer
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national insurance organization. We combine modern technology, AI-assisted systems, and real human connection to help families protect their future.
Our mission is simple: serve people and leave them better than we found them.
Why This Role Is Different This is not a traditional sales job or a corporate desk role.
This is a performance-based opportunity with a clear path to business ownership, leadership, and long-term income.
You are building something that belongs to you, not just filling a seat.
What You'll Do • Work with warm, inbound leads - no cold calling • Guide families through financial protection options • Deliver an exceptional customer experience • Build long-term client relationships • Follow proven systems and processes • Grow into leadership if desired What We Provide • 100% commission-based compensation • Full training and mentorship • Remote flexibility • Proven systems and lead flow • Personal and professional growth Who This Is For • Coachable, motivated individuals • Strong communicators • Professionals seeking income growth • Individuals open to learning No prior insurance experience required.
$23k-41k yearly est. 7d ago
Low Voltage Service Manager (Fire Alarm & Security)
Yellowstone Local 3.9
Customer service manager job in Winter Park, FL
Keep Comfortable Away From Your Comfort Zone
Yellowstone Local is proud to represent Lane Electronics & Alarm Systems Inc., an industry leader in low-voltage security and life safety solutions.
If you're a hands-on leader who knows how to run schedules, guide technicians, and take ownership of service operations, Lane Electronics is ready for you to step in and lead.
What's in it for You?
Pay: $60,000 - $80,000 annually, depending on experience
Full-time schedule: Monday through Friday
On-call availability for emergency service needs
Company vehicle provided
Health, dental, and vision insurance
401(k) retirement plan
Paid vacation, holidays, and sick time
Positive work environment with a team-first culture
Why You'll Love It Here
Trusted by Central Florida clients for over 30 years
Family-owned with a people-first culture and hands-on leadership
Work closely with a skilled team of technicians and office staff
You will play a direct role in shaping service performance and technician success
Stable company with strong client relationships and consistent project flow
A leadership role where your voice, ideas, and impact matter every day
Your New Role
As the Low Voltage ServiceManager (Fire Alarm & Security) at Lane Electronics, you will oversee the day-to-day operations of the service department. You will manage technician scheduling, support field performance, handle customerservice escalations, and help coordinate installation and maintenance timelines. This position is based out of Winter Park, FL.
Oversee technician schedules and daily service coordination
Lead and support technicians on fire alarm and low-voltage projects
Respond to customer inquiries and ensure satisfaction with service quality
Assist with troubleshooting, planning, and field support when needed
Maintain accurate service records and job documentation
Collaborate with leadership to improve workflow and efficiency
Help drive training, accountability, and overall technician performance
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Minimum 5 years of experience in low-voltage service
Prior experience leading or mentoring a technician team
Strong organizational and communication skills
Ability to manage schedules, customer expectations, and field operations
Knowledge of fire alarm, security, access control, or video surveillance systems
Familiarity with job tracking or service scheduling tools
Valid driver's license and ability to meet company driving standards
Must meet any required state or industry licensing and compliance criteria
Lane Electronics & Alarm Systems Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
$60k-80k yearly 60d+ ago
Customer Service & Office Manager (1947)
The Recreational Group 4.4
Customer service manager job in Orlando, FL
Company: Turf Hub
Job Title: CustomerService & Office Manager Department: Sales
Reports To: General Manager
The Customer & Office Manager supports the sales team while ensuring smooth day-to-day office operations. This role acts as a key link between sales, customers, and internal departments, handling administrative tasks, sales coordination, and office management to improve efficiency and customer satisfaction.
Duties and Responsibilities:
Support the sales team with quotations, proposals, contracts, and order processing
Maintain and update customer records, sales reports, and CRM systems
Coordinate with customers regarding orders, deliveries, and follow-ups
Track sales activities, targets, and performance metrics
Prepare sales presentations and marketing materials
Manage daily office operations and administrative tasks
Handle incoming calls, emails, and correspondence
Assist with invoicing, documentation, and basic accounting coordination.
Ensure timely communication and accurate information flow
Other duties as assigned
Benefits:
Eligible for 401k after a completion of 30 days
Eligible for medical insurance after a completion of 30 days
Paid Time Off
Holiday Pay
Please note: This location is in the process of moving to a larger building. The address will be 641 E Crown Point Rd, Ocoee, FL 32764
Qualifications
Qualifications:
Bachelor's degree or equivalent work in related field
Proven experience in sales support, office coordination, or administrative roles
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Proficiency in MS Office (Word, Excel, PowerPoint); CRM experience preferred
Attention to detail and ability to meet deadlines
*Spanish speaking preferred but not required
$28k-37k yearly est. 13d ago
Full Time Customer Experience Manager
Michaels 4.2
Customer service manager job in Altamonte Springs, FL
Store - ORL-ALTAMONTE SPRINGS, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$23k-41k yearly est. Auto-Apply 33d ago
Global Service Operations U.S. External Warehousing Manager
Siemens Energy
Customer service manager job in Orlando, FL
**A Snapshot of Your Day** Start your day by connecting with on-site third-party partners to align on daily and weekly priorities. You will resolve open issues related to third-party warehousing operations across multiple 3PL locations while reviewing inventory metrics such
as on-time delivery, accuracy, and inventory value for each partner.
Collaborate with the GSO Finance team on actions related to inventory accuracy
and cycle count processing. Additionally, you will maintain a dashboard to
track third-party partner performance against critical KPIs as outlined in the
service level agreements.
**How You'll Make an Impact**
+ Ensureoperational excellence across our GSO external logistics partnershipnetwork.
+ Manageand control performance, ensuring warehousing operations meet agreedservice level agreements.
+ Establishand communicate annual warehouse goals to achieve key performanceindicators (KPIs) and delivery performance.
+ Issuepurchase orders to support third-party services and conduct monthlyreconciliation of invoices for associated services.
+ Performperiodic audits of external warehouse partners to ensure compliance withrequirements.
+ Trackincoming and outgoing shipments, ensuring timely system postings of allparts.
+ Implementcontrols to prevent inventory losses and coordinate cycle count processesat third-party partner sites.
+ Overseeinitiatives for continuous improvement in the service provided by 3PLpartners.
+ Collaboratewith third-party partners to optimize warehousing solutions for safety,quality, and cost-effectiveness.
+ Coordinateresolution of any system-level issues.
**What You Bring**
+ Aminimum of a Bachelor's degree or higher.
+ 8+years of successful management experience in a productive warehouse orlogistics environment.
+ Provenexperience in writing and negotiating service level agreements andcontracts.
+ Budgetingexperience to ensure cost-effective solutions within our logisticspartnership network.
+ Experiencein building strategic relationships and collaborating across teams andfunctions.
+ Proficiencyin SAP systems is essential.
+ Strongbusiness acumen and a proven track record in managing external businesspartners.
+ Excellentproblem-solving skills to resolve issues promptly.
+ Asafety-minded focus supporting our zero harm initiatives.
+ Apositive, collaborative, and can-do attitude.
+ Strongtime management and organizational skills.
+ Willingnessto travel domestically in the USA (30%).
**About the Team**
Our Gas Services
division is dedicated to providing low-emission power generation through
innovative service and decarbonization solutions. We focus on zero or
low-emission power generation, encompassing all gas turbines, steam turbines,
and generators under one roof. Our team is committed to exploring
decarbonization opportunities through modernization and digitalization of the
fleet, ensuring a sustainable energy future.
**Who is Siemens Energy?**
At Siemens Energy, we
are more than just an energy technology company. With ~100,000 dedicated
employees in more than 90 countries, we develop the energy systems of the
future, ensuring that the growing energy demand of the global community is met
reliably and sustainably. The technologies created in our research departments
and factories drive the energy transition and provide the base for one sixth of
the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable
energy a reality by pushing the boundaries of what is possible. We uphold a
150-year legacy of innovation that encourages our search for people who will
support our focus on decarbonization, new technologies, and energy
transformation.
Find out how you can make a difference at Siemens Energy: Siemens Energy Employee Video (*********************************************
**Rewards/Benefits**
Here are examples of the
rewards and benefits Siemens Energy offers:
+ Careergrowth and development opportunities
+ Supportivework culture
+ Companypaid health and wellness benefits
+ Paidtime off and paid holidays
+ 401Ksavings plan with company match
+ Familybuilding benefits
+ Parentalleave
Equal Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.
$34k-66k yearly est. 22d ago
Supervisor, Health Services
United Parks & Resorts Inc.
Customer service manager job in Orlando, FL
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
* Provide emergency and first aid care to guests and employees
* Assist with overseeing operations of Health Services Unit
* Ongoing communication with supervisor department manager regarding status of employee cases and operations of unit
* Ongoing mentoring of new and existing staff to ensure high quality of service and thorough understanding of existing protocols
* Ensure injury/illness reports are thorough, interventions appropriate, follow ups are completed
* Be proactive in making adjustments to schedule/assignments when needed
* Perform other duties as assigned
What it takes to succeed:
* Must have current State Registered Nurse, Paramedic or EMT license
* Have a minimum of 2 years of active clinical experience in an EMS system or hospital setting,
* Be able to complete provided Health Care Provider CPR training/certification
* Have excellent written and verbal communication skills
* Be able to multi-task and adapt to changes in a fast paced work environment
* Be able to work with minimal supervision, be a self-starter with good organizational skills,
* Comfortable working in/around water
* Be able to carry a bag weighing approximately 35 pounds to all calls throughout the park, including up and down stairs
* Be able to stand for long periods of time
* Comfortable with heights
* Comfortable with exposure to noise, vibrations and motion
* Be able to train on and properly use protective gear
* Comfortable working around fumes/dust/odor
* Comfortable working around chemicals
* Be able to work indoors and outdoors in all weather conditions and temperature extremes
* Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
What else is important:
* Prior experience with OSHA programs, vaccines and worker's compensation case management a plus
* Computer proficiency in Microsoft Office programs are a plus
* Emergency-based experience and triage skills are preferred
* Possession of a valid state driver's license preferred
* Have at least 1 year of leadership experience, supervising a team of staff members preferred
* At least 1 year of experience within the Health Services Department preferred
The perks of the position:
* Paid Time Off
* Complimentary Park Tickets and Passes
* Park Discounts on Food and Merchandise
* Medical, Dental, and Vision Insurance
* 401K Retirement plan
* Voluntary Insurance
* Life Insurance
* Disability Benefits
* Tuition Reimbursement
* Dependent and Health Care Flexible Spending Accounts
* Employee Assistance Program
* Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
$33k-56k yearly est. Auto-Apply 60d+ ago
Managed Services, Customer Success Supervisor
Willscot
Customer service manager job in Orlando, FL
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
The ManagedServices Supervisor is responsible for overseeing a team of ManagedServices/3PV Sales Support & AP Billing Coordinators, ensuring the success of the ManagedServices order fulfillment activities across the modular and storage WS business. The Supervisor will maintain excellent service productivity and efficiency standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values.
WHAT YOU'LL BE DOING:
The job provides a variety of customerservice support duties to customers and ensures that timely and accurate information is provided in a professional manner. Coordinates transactions adhering to support customer needs
Assist with hiring, developing, motivating and retaining staff. Assist with training all new employees and implement relevant new policy and procedures.
Drives key metrics to ensure deliveries and returns are supported in a safe and efficient manner that meets best in class customer support.
Drive compliance around the transactional order process to ensure accuracy. Drives system compliance around the process which improves communication around delivery, installation and returns for the customer.
Ensures Managedservices/3PV Sales Support & AP Billing Coordinators are transacting in the most efficient manner in order to reduce cost while providing best in class customer & vendor support.
Drives a high level of communication between the Transportation Coordinator, Customer Success Specialist and Branch to support on time and in full delivery.
Provides a high level of value-added service to internal customers.
Assist with reconciling vendor invoice disputes in a timely fashion.
EDUCATION AND QUALIFICATIONS:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience:
High School Diploma or equivalent
2-3 years of supervisory experience.
Bachelors degree preferred.
Required Skills and Abilities:
Able to build and maintain strong collaborative relationship across all levels and departments.
Experience implementing a centralized customer support function is a plus
Proven leadership background in a customer call center environment, ability develop, mentor and empower the managedservices team while creating a culture of accountability.
Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com and SAP
Capable of pulling and analyzing data to deliver insights on performance and strong ability to produce high-quality PowerPoint presentations for customer interactions and senior management.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
$33k-56k yearly est. 60d+ ago
Supervisor, Pharmacy Services - Orlando Health Cancer Institute - Pharmacy
Orlando Health 4.8
Customer service manager job in Orlando, FL
As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region's adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas - including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care - from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review "60 Hospitals and Health Systems with Great Oncology Programs" list. Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida's east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. Coordinates activities of team members providing pharmacy services for assigned service areas under the direction of the Supv, Pharmacy Operations II. Workschedule: This is a day shift position Monday - Friday some weekends. This position will be mostly in Dr. Phillips and St. Cloud Responsibilities Essential Functions Performs all normal functions of a licensed pharmacist and fills pharmacist role to allow team members to participate in a variety of clinical and administrative activities. Maintains current knowledge in pharmacy, management, and medication safety issues by active participation at local and national conferences, reading journals, etc. Interviews prospective team members along with other members of team and participates in selection process. Coordinates new team member orientation. Participates in all personnel management issues involving team members. Oversees scheduling and provides supervision of team members as appropriate to achieve clinical and operational goals. Conducts coaching plans or assists in their development for pharmacist and technician team members. Demonstrates leadership skill in both verbal and nonverbal communication behaviors. Assists in coordinating development and implementation of systems and policies and procedures for effective pharmacy services throughout Orlando Health. Participates in Process Improvement and Quality Management programs and assures compliance of assigned areas of responsibility. Meets regularly with the management team to plan, revise or implement new services, policies and procedures, budgets, etc. Meets regularly with team members to share information, provide guidance and review and resolve issues. Assures compliance with Safety and Infection Control practices and meeting legal requirements within designated areas. Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Establishes and maintains an open communication process with all team members and physicians. Collaborates with Clinical staff to help implement and maintain clinical programs and education for team members and service areas. Assists in coordination of MUE, CAPS and other programs as needed. Qualifications Education/Training Pharmacy degree (Bachelor of Science or Doctor of Pharmacy) is required. Licensure/Certification Must be licensed as a pharmacist by the Florida Board of Pharmacy or must obtain licensure within 4 months of hire. Once obtained, license must be maintained as active. Experience One (1) year of hospital pharmacy practice experience (or ASHP accredited residency).
Education/Training Pharmacy degree (Bachelor of Science or Doctor of Pharmacy) is required. Licensure/Certification Must be licensed as a pharmacist by the Florida Board of Pharmacy or must obtain licensure within 4 months of hire. Once obtained, license must be maintained as active. Experience One (1) year of hospital pharmacy practice experience (or ASHP accredited residency).
Essential Functions Performs all normal functions of a licensed pharmacist and fills pharmacist role to allow team members to participate in a variety of clinical and administrative activities. Maintains current knowledge in pharmacy, management, and medication safety issues by active participation at local and national conferences, reading journals, etc. Interviews prospective team members along with other members of team and participates in selection process. Coordinates new team member orientation. Participates in all personnel management issues involving team members. Oversees scheduling and provides supervision of team members as appropriate to achieve clinical and operational goals. Conducts coaching plans or assists in their development for pharmacist and technician team members. Demonstrates leadership skill in both verbal and nonverbal communication behaviors. Assists in coordinating development and implementation of systems and policies and procedures for effective pharmacy services throughout Orlando Health. Participates in Process Improvement and Quality Management programs and assures compliance of assigned areas of responsibility. Meets regularly with the management team to plan, revise or implement new services, policies and procedures, budgets, etc. Meets regularly with team members to share information, provide guidance and review and resolve issues. Assures compliance with Safety and Infection Control practices and meeting legal requirements within designated areas. Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Establishes and maintains an open communication process with all team members and physicians. Collaborates with Clinical staff to help implement and maintain clinical programs and education for team members and service areas. Assists in coordination of MUE, CAPS and other programs as needed.
How much does a customer service manager earn in Port Orange, FL?
The average customer service manager in Port Orange, FL earns between $24,000 and $75,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Port Orange, FL