Customer service manager jobs in Portsmouth, VA - 553 jobs
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Service Manager
Alsco 4.5
Customer service manager job in Virginia Beach, VA
Classification: Exempt
We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customerservice. We're seeking driven professionals with ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary:
The ServiceManager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager.
Our full-time employees enjoy:
Medical, Dental, Vision, FSA/HSA, 401K
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Benefits may vary for positions covered by a collective bargaining agreement.
Essential Functions:
- Recruit, develop and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SM's, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR. Also oversees disciplinary action taken in the department.
- Ensure customer loyalty and outstanding customerservice. Hold DM's accountable for customer visits, audits, new installs, problem solving, open communication and negotiating with customers. The SM also participates in route ride-alongs and contacting customers on a regular basis.
- Ensure all company policies and procedures are followed in the Service department, including safety, HR and Service SOP's. Oversee the maintenance of Driver Qualification files and maintenance of delivery vehicles.
- Oversee all new account installs and personally attend major and corporate account installs.
- Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
- Control department costs within budget constraints. Submit regular department progress to the General Manager.
- Leading the Service team to success, communicate changes and policies, oversee route organization for the branch, perform periodic route check-ins, make visits to Service Centers and cooperatively work with other departments in the branch.
- Safely operate company vehicles, following all applicable laws and company policy.
- Follow written and verbal instructions and perform other tasks as directed by the GM.
Additional Functions:
- Work with and support other branch personnel as required by the GM.
Qualifications:
- Have and maintain a valid driver's license, keep a driving record free of chargeable accidents, speeding, safety or other violations, and be 21 years or older.
- Excellent skills in customerservice, management and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction, add/subtract accurately, comprehend colors/sizes of textiles, excellent time management skills, a team leader.
Education:
- High School graduation or similar experience.
- Three years successful experience in the textile service industry.
Travel Requirements:
- Frequently within the branch area. At times may have to perform the duties of a District Manager.
Typical Environmental Conditions:
- Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity:
- Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.
For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.
Alsco Uniforms is an Equal Employment Opportunity Employer.
Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law.
Revised: 04/29/22
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$64k-105k yearly est. 3d ago
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Patient Services Supervisor - Chesapeake General Hospital
Aramark Corp 4.3
Customer service manager job in Chesapeake, VA
Patient Services Supervisors are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. Helps train, support, & lead other Patient Services Workers.
Job Responsibilities
Supervises Patient Services Workers during meal service. Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner. Visits patients to introduce the services of the Food and Nutrition Services Department.
May obtain food preferences/dislikes from patients and/or family members.
Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department.
Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections.
Maintains and adheres to all sanitation standards by following assigned cleaning schedules. Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor.
Lead, train, and support Patient Services Workers in their roles supporting patients / residents.
Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s).
Maintains temperature logs for unit refrigerators and freezers.
Understands therapeutic diets using established protocols and provides assistance as Supervisor if an error is observed.
Assists the clinical staff in ensuring all patients' basic nutrition care needs are met.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
* Experience as a Patient Services Supervisor required
* Demonstrates leadership, interpersonal, communication skills, both written and verbal
* Requires strong organizational skills, accuracy, and attention to detail
* Must be able to speak, read, and write English. Bilingual abilities preferred, but not required.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Hampton Roads
$28k-53k yearly est. 1d ago
Market Area Manager - Danville, VA
Credit Acceptance 4.5
Customer service manager job in Virginia Beach, VA
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work!
Outside Sales- Market Area Manager | Dealer Relationships
About this Position:
Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required.
Credit Acceptance offers our team members in the sales department:
Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market
Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance
Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more
Progressive career opportunities as demonstrated by our record of promoting internally
Flexibility to set your own schedule and manage your own territory, ideal for self-starters
A dedicated support system including structured and continued training
Work-life balance with generous PTO beginning on day 1
Who We Are Looking For:
We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits:
Motivation to succeed and achieve goals
Drive to continuously improve oneself and their customers
Demonstrated sales successes with an established track record of achievement and progression
Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset
From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds:
Account Managers
Account Executives
District Sales & Sales Managers
Field Sales & Territory Managers
Area Managers
Business Development
Business Managers
Finance & Insurance (F&I) Managers
Responsibilities:
As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include:
Prospecting automotive dealerships to enhance business development outcomes
Account management & client services to build a strategic and consultative relationship with customers
Running a territory with entrepreneurial drive and dedication similar to a small business owner
Qualifications:
Minimum travel of 80% in the market
Proven track record of success in a competitive sales environment
Bachelor's degree or equivalent work experience
A valid driver's license, insurance and registration
Occasional overnight travel, less than 10%
Preferred:
Knowledge or experience in auto finance or retail operations of automobile dealerships
Existing relationships with dealers in the defined territory
Targeted Compensation: $111,450 + Monthly Uncapped Commission
INDSAMP
#Zip
#LI-Remote
Benefits
Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
Positive by maintaining resiliency and focusing on solutions
Respectful by collaborating and actively listening
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Direct by effectively communicating and conveying courage
Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
$24k-33k yearly est. 2d ago
Customer Service and Kitchen Staff
Mid Atlantic Dairy Queen
Customer service manager job in Courtland, VA
We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / CustomerService: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking.
We are seeking highly motivated customerservice and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customerservice skills and are able to multitask that would be a huge plus!
All Employees Enjoy:
Employee meal discount program
An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen
Full Time Employees Enjoy:
Paid Vacation
Paid Holidays
Health Insurance CustomerService and Kitchen Staff considered full time after a year of averaging over 30 hours per week.
Retirement plans available to qualified employees please inquire if interested.
DQ operators have been providing consumers with crave-satisfying treats and food since 1940.
Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads.
Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans.
We are an Equal Opportunity Employer!
$51k-98k yearly est. Auto-Apply 60d+ ago
Manager, Tax - Private Client
Forvis, LLP
Customer service manager job in Norfolk, VA
Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expands your flexibility to help clients grow, preserve, and protect wealth.
The Private Client Tax Manager serves as a trusted advisor and member of various client service teams and must possess significant knowledge of taxation compliance and consulting related to personal, partnership, trust, estate, gift, and wealth retention strategies as well as charitable entities managed by ultra-high net worth clients. The Private Client Tax Manager participates in client development and team management and conducts research to be current as a subject matter expert.
What You Will Do:
* Providing tax compliance and tax advisory services to individuals, partnerships, trusts, estates, and private foundations
* Developing, building, and managing client relationships as part of the proposal process
* Participating in networking activities to further expand business opportunities and client relationships
* As a highly impactful team member, maintaining functional expertise and understanding of a client's business or family structure is essential to addressing client concerns and challenges
* Assisting with managing, developing, and coaching professional tax staff
* Reviewing and managing projects prepared by tax associates and seniors
* Effectively delegating responsibilities to others and monitoring efforts of engagement teams
* Proficiently using technology tools in regular assignments and demonstrating a commitment to improving work processes through the use of technology
* Successfully researching complex tax issues, applying findings to projects, and clearly communicating those findings in writing
Total Rewards Package:
* Market competitive salary
* Individual and Company Performance Based Bonus
* Multiple promotion cycles offered per fiscal year
* Market competitive benefits package
* Hybrid work schedule
Minimum Qualifications:
* 5 years or more of related experience in public accounting, law firm, or trust department
* Bachelor or graduate degree in accounting, finance, or a related field
* CPA license or J.D. degree and bar admission
* Experience managing multiple client engagements
Preferred Qualifications:
* Master's degree in Taxation or Law degree
* Experience with OneSource tax software
#LI-RICH
#LI-CW1
$84k-134k yearly est. 8d ago
Customer Success Manager
Kiddom 4.0
Customer service manager job in Virginia Beach, VA
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum - resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.
The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.
We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom's mission and vision. You will...
Build, manage, and foster relationships with our Virginiacustomers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
Serve as the primary contact for customers in Virginia, delivering a value-driven customer journey tailored to Virginia's state and local needs.
Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
Participate in onsite visits to support district initiatives, professional learning, and customer's needs
Responsibilities will evolve with your ability to contribute to the team
What we're looking for...
Location in Virginia (preferably South Virginia)
BA or BS degree or higher
At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
Experience using and/or implementing High quality instruction materials (HQIM)
Experience with set-up, configuration, or administration of a SAAS software product
Education field experience, and/or experience as a success manager in ed-tech
Strong empathy for educators
Passion for improving education equitably
Ability to travel 30% of the role
Bonus:
Deep familiarity with Virginia DOE standards, adoption cycles, and district procurement
Proven ability to manage complex, multi-stakeholder accounts across rural districts
Strong data fluency for driving adoption and renewals
$70,000 - $90,000 a year
Bonus Structure: Additional $15K OTE - Prorated to start date
Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.
What we offer Full time permanent employees are eligible for the following benefits from their first day of employment:* Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance * One Medical membership
(in participating locations)
* Flexible vacation time policy (subject to internal approval).
Average use 4 weeks off per year.
* 10 paid sick days per year
(pro rated depending on start date)
* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents.
Meant to supplement benefits offered by State.
*
Commuter and FSA plans
Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
$70k-90k yearly Auto-Apply 39d ago
Customer Service
Us Tech Solutions 4.4
Customer service manager job in Chesapeake, VA
Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(CustomerService) Excellent Customerservice with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning.
Must possess the ability to sit and/or stand for extended periods of time as required.
Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks.
Candidate needs to be able to lift up to 50 pounds.
Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation.
employee will be working the same schedule as the employee's in the department:
Additional overtime hours may be needed with little to no notice depending on the work flow.
Responsibilities:
Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor.
Assisting in the mail room sorting mail as needed and delivering the mail throughout the department.
Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor.
Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved.
employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's.
Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them.
Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found.
Thanks ,
Asma Khan Suri
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-34k yearly est. 2d ago
Customer Service Manager - State Farm Agent Team Member
Steve Sparkman-State Farm Agent
Customer service manager job in Williamsburg, VA
Job DescriptionBenefits:
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
Joining Steve Sparkman - State Farm Agent as a CustomerServiceManager - State Farm Agent Team Member means becoming an essential part of a growing and customer-focused insurance agency. Your initiative, people skills, and ability to connect with customers will help strengthen our presence in the community. This position is ideal for someone who enjoys uncovering customer needs, presenting thoughtful insurance solutions, and working toward clear sales objectives.
This opportunity allows you to pair strong communication with a results-driven approach while building meaningful relationships with customers. Youll expand your professional skills while supporting the agencys long-term success. Were looking for motivated individuals who are ready to contribute and grow within our agency.
RESPONSIBILITIES:
Seek out and develop new business through lead generation and referrals.
Explain insurance options in a clear and supportive way, recommending coverage that fits customer needs.
Build lasting customer relationships with consistent outreach and personalized service.
Keep records accurate and up to date while managing policy adjustments.
QUALIFICATIONS:
Strong interpersonal and communication skills.
Previous experience in sales or customerservice is helpful.
Driven by goals and energized by achieving measurable success.
Able to stay organized and handle multiple responsibilities effectively.
$37k-74k yearly est. 19d ago
Customer Service Supervisor
City of Chesapeake (Va 4.1
Customer service manager job in Chesapeake, VA
Do you enjoy helping others? Do you enjoy being part of a team? Are you a good leader? If YES, then this may the job for you! As the CustomerService Supervisor, you will: * Oversee and support the customerservice operations in our fast-paced call/payment center.
* Respond to, monitor, and document escalated inquiries as needed.
* Investigate, research, and evaluate customer concerns in order to determine account resolutions. Complex accounts may involve consultation with management or the City Attorney's Office for legal guidance on billing matters concerning landlord-tenant and family disputes.
* Prepare daily deposit, process payments, and perform daily audits of cash drawers and safe.
* Prepare and maintain various reports and records.
* Assist staff with minor technical issues and defer to IT when needed.
* Plan and implement initiatives for performance improvement based on efficiency studies.
* Report progress through periodic conferences and meetings.
* Assist with monitoring call ques and taking calls when needed.
* Enter, update, and/or edit data into information systems.
* Assist with ensuring the business office is adequately staffed, and walk-in customers are promptly greeted and assisted in alignment with the City's CARE standards. This individual will periodically walk out to greet customers waiting in the lobby.
* Provide back up support to the Call Center Supervisor by covering all areas of the call/payment center, supervising up to 14 subordinate staff members.
* Collaborate with technical support groups pertaining to the accuracy of Public Utilities web page details, sharepoint, and jotform.
* Monitor correspondence, emails and FOIA requests.
* Assist with other duties as assigned such as team champion.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to an associate's degree in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: None.
SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Experience in call centers, customerservice, and utility billing is strongly preferred.
$27k-33k yearly est. 8d ago
PT Customer Service Leader
Ahold Delhaize
Customer service manager job in Chesapeake, VA
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
Qualifications:
-HIgh school graduate or equivalent preferred.
-Effective communication and customerservice skills.
-Ability and willingness to learn multiple tasks and technical requirements of the job.
-Ability to perform the technical requirementsof cashier and service center.
-Must meet minimum age requirements to perfom specific job fucntions.
-Must be able to meet the physical requirements of the position, with or without reasonable accomodations.
-Ability to use computers and other communication systems required to perform job functions.
-Perform repetetive hand and arm motions.
-Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion.
-Pull or push up to 75 lbs on occasion.
-Stand 100% of the time, frequently walking short distances.
-Use hands to frequently/continuously handle currency as well as operate a variety of equiptment such as cash register, lottery machine, scanner, computer and calculator.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
$27k-35k yearly est. 60d+ ago
Customer Service Lead
Go Car Wash Management Corp
Customer service manager job in Virginia Beach, VA
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth opportunities for everyone.
If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us!
About the Role:
As a CustomerService Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position.
You'll be responsible for:
Opening and closing the car wash according to GO's standard operating procedures.
Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales.
Guiding vehicles safely into the car wash and educating customers on our wash process.
Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention.
Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.
What You Bring:
A positive, outgoing attitude and a passion for sales and leadership.
Strong customerservice skills, with the ability to connect with customers and promote our membership packages.
Ability to handle day-to-day site operations and resolve customer issues independently.
Willingness to learn and grow into a leadership role by working closely with site managers.
Energy and stamina to stand, move, and engage with customers and teammates for extended periods.
Basic Requirements:
Must be at least 16 years old.
Must be legally authorized to work in the U.S.
Previous experience in customerservice and/or sales preferred.
Ability to lift 25 lbs and work in outdoor conditions for long periods.
Why You'll Love Working Here:
We offer a dynamic, fast-paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you'll enjoy:
Health benefits, 401(k), and paid time off.
Free car washes.
Opportunities to advance into leadership roles, including Team Leader positions.
Sales training and leadership coaching to help you grow and succeed.
Compensation:
Our CustomerService Leads generally earn $15.50 per hour, which includes base pay of $13.50/hour with an average of $2.00/hour in commission for membership sales. Commissions are uncapped, and top performers often earn more!
To learn more about us, visit ******************
GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.
$13.5-15.5 hourly 2d ago
SERVICE MANAGER
Dirty Buffalo
Customer service manager job in Chesapeake, VA
Job Title: ServiceManager
The ServiceManager is responsible for all aspects of restaurant management during his or her shifts but has a primary area of responsibility for managing the dining room and service staff. The ServiceManager is the “face” of his or her The Dirty Buffalo location and spends the majority of his or her time walking the floor during volume spending time table-touching, coaching and directing the staff, ensuring sidework is being completed, and making sure steps of service are met. He or she determines the schedule for all servers, carryout technicians, food runners and hosts. The ServiceManager reports to the General Manager.
Activities & Responsibilities
Guest Service & Employee Relations
Promote, work, and act in a manner consistent with the mission of The Dirty Buffalo.
Manage all guest-related issues for dining room and carryout patrons while on duty.
Fill-in for fellow employees where needed to ensure guest service standards are met.
Maintain in-depth knowledge of all menu items, ingredients and service standards and be capable of performing both front and back of the house positions with expertise.
Make the schedule for all FOH staff and ensure that all positions in the restaurant are covered during shifts in which s/he is the manager on duty.
Instruct, train, and manageservice staff in accordance with The Dirty Buffalo standards.
Make employment decisions including recruiting, interviewing, hiring, evaluating, and disciplining service personnel as appropriate. Escalate termination referrals to General Manager.
Monitor and properly document all employee-related issues (injuries, falls, violations of company policy, disciplinary actions).
Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
Oversee and ensure that restaurant policies regarding personnel are followed, and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.
Provide orientation of company and department rules, policies and procedures to new service employees.
Oversee the continuous training of service employees on service standards, upselling, pitching specials, pivot points, and menu items and additions.
Monitor employee and guest activities to ensure liquor regulations are obeyed.
Safety, Sanitation and Maintenance
Monitor sanitation practices to ensure that employees follow standards and regulations.
Create and maintain appropriate cleaning schedules for dining room floors, walls, bathrooms, tables, chairs, booths, server stations, and storage areas.
Promptly report service area maintenance needs, such as, pest control issues, or plumbing back-ups to general manager.
Ensure that food services regulations are being followed by all service employees.
Cost Control
The servicemanager is the primary person responsible for the following expenses that contribute to the restaurant's prime costs: soft beverage costs and liquor/beer/wine costs, and labor cost in the FOH.
The servicemanager is also the primary person responsible for the following expenses that contribute to the restaurant's overall operating costs: tableware and smallware (including silverware)
Control liquor/beer/wine cost and soft beverage cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures.
Conduct inventory of liquor/beer/wine and soft beverages and record and document inventory on inventory spreadsheets.
Prepare labor budgets and schedule personnel as required for anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
Marketing and Growth
Schedule trivia nights and other marketing events
Plan menus and food utilization for group events, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
Order and purchase equipment and supplies.
Day to Day Operations
Follow up on previous day operation.
Complete opening checklists for both front and back of house.
Complete closing checklists for both front and back of house.
Manage daily labor for both FOH and BOH employees.
Complete floor plan for front of house employees.
Cash operations to include open and close cash, complete bank runs, and manage checkouts.
Qualifications
Must be 21 years of age or older.
At least 2 years' experience in a management position at a high-volume restaurant
Able to communicate effectively with managers, kitchen and dining room personnel, and guests
Must possess basic math and computer skills and have the ability to handle money and operate a point-of-sale system.
Able to reach, bend, stoop and frequently lift up to 50 pounds
Able to work in a standing position for long periods of time (up to 12 hours).
Obtain any necessary management-level certifications required by local or state law.
$58k-96k yearly est. Auto-Apply 60d+ ago
Electrical Service Manager
Lighting Maintenance Inc.
Customer service manager job in Norfolk, VA
Lighting Maintenance Inc. LMI is seeking an experienced ServiceManager to run and grow its Norfolk VaService Division. The ideal candidate will have a mix of commercial and government work experience. This is a permanent, long-term position with room to grow! This position requires 50+ hrs. per week.
Essential Functions:
Estimating & Project management
Prepare and define scopes of work and estimates.
Analyze service productivity and recommend changes to improve customerservice and profitability.
Maintain ongoing maintenance schedules for service accounts.
Evaluate workload and schedules service work in a way that best utilizes manpower and maximizes profits.
Review and approve all customer requests.
Resolve customer issues to ensure customer satisfaction.
Screens and interviews job applicants, prepares evaluations, recommends disciplinary actions, approves timesheets, and recommends relevant training;
Marketing to potential customers
Visits customers to maintain and strengthen relationships and complete Quality Control Inspections.
Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe, and secure work environment; developing personal growth opportunities.
Serves as a subject matter expert to determine if a person is qualified to perform a skilled task
Promotes safe work practices and investigates accidents
Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Provide timely and completed documentation of work performed
Responsible for maintaining a high level of professionalism with clients, vendors and colleagues. Work to establish a positive working relationship
Customer acquisition, relationship management and business development.
Management of service projects inclusive of pre-planning, cost tracking, and billing,
Supervise and schedule field service technicians.
Prepare estimates for service projects.
Meet or exceed annual service department revenue and profit margin goals.
Operate vehicles and other equipment safely; adheres to safety protocols; reports hazards and risks; behavior contributes to a safe and secure working environment
Required Knowledge, Skills, and Abilities
Government and Commercial experience required
Thorough knowledge of the standard practices, materials, tools, and equipment of the electrical/lighting trade
Thorough knowledge of construction, installation, operation and maintenance of electrical/lighting systems
Manage portfolio of service projects and clients while growing existing customer base.
Qualifications
5 years' experience as a Manager
Estimating and/or project managing of commercial construction projects.
Electrical field experience required.
Licensed Master electrician is preferred.
Experience in end-user customer projects.
Excellent communication, interpersonal, and computer skills.
Strong organizational, record-keeping and follow-up skills.
Strong time management and multi-tasking skills.
Ability to identify and meet customers' expectations and requirements.
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, and clients
Strong leadership qualities
Strong negotiation skills
Deadline and detail-oriented
Computer Literate- Outlook, Word, Excel, Accounting Software
Benefits Package:
Company Vehicle
Dental insurance
Medical insurance
Disability benefits
Prescription drug coverage
Life insurance
Vision-care plan
PTO
Paid holidays
401k Plan
LMI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
$58k-96k yearly est. 44d ago
Family Services Supervisor - CPS
Virginia Department of Social Services
Customer service manager job in Chesapeake, VA
APPLY HERE TO BE CONSIDRED FOR THIS POSITION************************************************
ESSENTIAL TASK
Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
Serves as information resource for clients/residents, students, and professionals.
Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
Serves as emergency duty on-call Supervisor.
Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
Performs other related duties as assigned.
$41k-69k yearly est. Auto-Apply 9d ago
Service Supervisor
Thalhimer 3.2
Customer service manager job in Hampton, VA
Job Description
Join Our Team as a Service Supervisor at Fox Hill Village in Hampton, VA!
Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance at Fox Hill Village in Hampton, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus!
Why Join Us?
At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).
What You'll Do:
As a Service Supervisor, you'll lead the maintenance efforts for our Fox Hill Village property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.
Key responsibilities include:
Overseeing and completing apartment maintenance and repairs
Managing work orders and apartment turnovers
Performing preventative maintenance to keep all systems running smoothly
Leading maintenance team members, providing guidance and support
Maintaining a high standard of customerservice and property upkeep
No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.
What We're Looking For:
3 - 5+ years of experience in residential property maintenance (or similar fields)
CFC and HVAC certification required
Strong training in plumbing and electrical systems
Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)
A valid driver's license and the ability to travel to between properties if needed
Strong leadership and communication skills
A positive, solution-oriented attitude and exceptional problem-solving abilities
If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you!
Ready to Take the Next Step?
Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team!
Thalhimer is an equal opportunity employer.
What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.
Job Posted by ApplicantPro
$34k-55k yearly est. 23d ago
Full Time Customer Experience Coordinator
Marshalls of Ma
Customer service manager job in Williamsburg, VA
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
1252 Richmond Rd
Location:
USA Marshalls Store 0047 Williamsburg VAThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$14-14.5 hourly 2d ago
Supervisor - Day Services
Beyond Disabilities LLC
Customer service manager job in Williamsburg, VA
Job Description
Supervise the day to day operations of Day Services. Responsible for supervising and assuring proper staffing patterns by reviewing staff schedules to ensure coverage of clients, staff training and any other staffing issues relating to the direct supervision of staff. Completing Intakes, ISPs and quarterly reports. Overall responsibility of activity planning and community outings.
$41k-69k yearly est. 23d ago
Cohort Manager, Women in Medicine Leadership Fellowship, MENA
Operation Smile 4.0
Customer service manager job in Virginia Beach, VA
Title: Cohort Manager, Women in Medicine Leadership Fellowship - MENA
Modality: Remote
Travel: 15% - outlined in greater depth below
Duration: This is a 9-month fellowship
Compensation: $1,000 per month
Hours: 10 to 15 hours per week
Summary: The cohort manager has both a leading and a supportive role for a cohort of the Women in Medicine Leadership Fellowship, ensuring fellow engagement and success. The Women in Medicine Leadership Fellowship is a 9-month hybrid leadership development program for early- to early-mid career female health workers in low- and middle-income countries. It is delivered on the Zoom-based Operation Smile Academy (OSA) platform and through three in-person trainings at the start, 2-3 month mark, and end of the fellowship. Each fellow is linked with a mentor who provides personal and professional guidance during the fellowship, and the fellows will complete an independent project during their fellowship. The cohort manager will be the first and most frequent point of contact for fellows in the fellowship management team, in a role similar to a graduate-level teacher's assistant. (This role does not have an assignment-grading function, but fellows may approach cohort manager for advice about independent assignments and projects.) The cohort manager will guide the group of fellows, promote social engagement, and be a sounding board for ideas and questions. This role will focus on an approximately 10-fellow cohort from the Middle East and North Africa (MENA) region.
If you are enrolled in a graduate or post-graduate program, we are happy to work with your academic institution to support academic credit for this role. Candidates are not required to be enrolled in a program, and candidates currently enrolled in a program are not required to seek academic credit.
This is a 10-month role, from January to October 2026.
Time Commitment: Est 10-15hr/week
Travel and Timing Requirements:
Cohort Manager will be required to attend Women in Medicine team meetings that are generally held in the morning hours of US Eastern Time
Cohort Manager will be required to attend and facilitate live sessions on Operation Smile Academy with their cohort, which are generally in the evening hours in the MENA region
Cohort Manager is expected to attend a 3-day in-person cohort kickoff hosted in Morocco in February
Preference may be given to candidates able to attend a 4-day all-cohorts workshop in late March or early April 2026
Responsibilities:
Regular communication with Women in Medicine team:
Weekly Fellowship team meeting.
Weekly meeting of all cohort managers.
Serve as primary contact for fellows and their mentors:
First point of contact for situations like missing a live event, tech issues, etc.
Route fellow questions or concerns to other members of the WIM Fellowship leadership team as needed.
Compile required information for all members of cohort: fellow biographies, bank details for stipend transfers, and travel information for in-person events.
Monitor and encourage fellow participation in all fellowship activities:
Send monthly session calendar with dates and facilitator details for both synchronous and asynchronous sessions to fellows and mentors.
Send reminders and access links for live sessions to fellows and mentors prior to sessions.
Run live sessions on Operation Smile Academy, and assist facilitators with any technical support needed during the session (breakout rooms, sharing screen, polls, etc.).
Track fellows' attendance and participation in events and assignments via reports created by OSA, and follow up with fellows who miss sessions or are not completing asynchronous learning.
If a fellow becomes unresponsive, work with WIM team and fellow's country team to identify causes and solutions.
Confirm fellows and mentors are meeting regularly.
Share required post-sessions and post-module surveys, designed by fellowship M&E team, with fellows and prompt for completion as needed.
Educational leadership for fellows:
Support questions about course content and learning materials.
Help fellows apply course themes to the design and development of their individual projects, as needed.
Suggest supplementary education materials to help fellows meet learning and personal development goals.
Encourage causal and social connection among fellows:
Run Fellowship WhatsApp group.
Maintain fellows' birthday list and send recognition in WhatsApp group.
Facilitate Fellows-only meetings, more casual sessions with themes designed around personal and group connection.
Conduct monthly fellow feedback session.
Share any suggestions for activities that would benefit your cohort with WIM Fellowship leadership team.
Engage with mentors to understand mentor support needs and fellow needs
Conduct monthly mentor feedback session, share the resources they can use during their mentee-mentor discussion meetings.
Conduct monthly mentor feedback survey.
Identification of other strategies for cohort engagement and cohort success.
Other opportunities: This role presents opportunities to participate in other aspects of the fellowship development and programming based on interest.
Research: robust M&E on fellowship experience and impact is collected, and there may be the ability to collaborate in ongoing research or design a research project using this data.
Teaching and training: if there are themes you enjoy teaching, we can design opportunities for your to share these with your cohort as a lecturer or on-site trainer.
As part of the kickoff you will participate in a leadership development workshop, including DiSC assessment and associate trainings, alongside the fellows.
Qualifications
Qualifications:
Proficient in professional English, proficient in Arabic. French is additional benefit.
Experience in coordinating groups of learners.
Familiarity with global health and/or leadership development.
Experience as a TA for university or (preferred) graduate students preferred.
Ability to work across time zones / in time zone of cohort members.
$1k monthly 11d ago
Family Services Supervisor I (Child Protective Services)
City of Chesapeake (Va 4.1
Customer service manager job in Chesapeake, VA
Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect? Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customerservice and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake.
The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.
Duties include but not limited to:
* Supervises a team of Family Services Specialists and Human Services Assistants;
* Sets and enforces objectives for quality and quantity of work performed by the team;
* Evaluates social service programs and budgets;
* Applies appropriate human resource practices in the supervision of employees;
* Establishes and maintains good working relationships with others;
* Recommends policy changes based on evaluation of program effectiveness;
* Deals with difficult or dangerous cases;
* Interprets social service programs for other agencies and to the public;
* Participates in community planning and development of new resources;
* Complete hiring and annual performance appraisals;
* Work in collaboration with law enforcement and emergency response personnel;
After normal business hours supervisory coverage on a rotating basis
ESSENTIAL TASK
* Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
* Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
* Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
* Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
* Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
* Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
* Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
* Serves as information resource for clients/residents, students, and professionals.
* Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
* Serves as emergency duty on-call Supervisor.
* Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
* Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below:
1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.
2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area.
To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
Preferred Qualifications
* Supervisory experience or experience in the leadership role
* Four years of Child Protective Services or Child Welfare Program experience
* Willingness to assist in training new employees and complete field work in the community
* Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare
* OASIS system application knowledge
* Case review experience
* Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits
$49k-63k yearly est. 8d ago
Family Services Supervisor - In-Home/Prevention
Virginia Department of Social Services
Customer service manager job in Chesapeake, VA
//jobs.cityofchesapeake.net/postings/16177
The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor in the In-Home unit, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.Duties include but not limited to:
Supervises a team of Family Services Specialists and Human Services Assistants;
Sets and enforces objectives for quality and quantity of work performed by the team;
Evaluates social service programs and budgets;
Applies appropriate human resource practices in the supervision of employees;
Establishes and maintains good working relationships with others;
Recommends policy changes based on evaluation of program effectiveness;
Deals with difficult or dangerous cases;
Interprets social service programs for other agencies and to the public;
Participates in community planning and development of new resources;
Complete hiring and annual performance appraisals;
Work in collaboration with law enforcement and emergency response personnel;
After normal business hours supervisory coverage on a rotating basis
ESSENTIAL TASKS
Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
Serves as information resource for clients/residents, students, and professionals.
Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
Serves as emergency duty on-call Supervisor.
Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
Performs other related duties as assigned.
Preferred
wo years of supervisory experience, preferably in Child Welfare In-Home or CPS Prevention services OR three years of progressively responsible experience providing case direction, mentoring, or lead-worker duties in Child Welfare.
Providing clinical and administrative supervision to Family Services Specialists working In-Home or Prevention cases.
Coaching staff through safety assessments, service planning, risk reduction strategies, and case documentation.
Conducting joint home visits when needed to support staff or assess safety.
Understanding evidence-based prevention models, family-centered practice, trauma-informed care, and community-based service delivery.
Flexibility to work after 5:00pm and a flexible schedule.
Ability to work extra hours in excess to your normally scheduled hours in response to short-term department needs and/or
City-wide emergencies.
Implementing prevention strategies that reduce risk and prevent entry into foster care.
Current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in In-Home/Prevention
OASIS system application knowledge
Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
How much does a customer service manager earn in Portsmouth, VA?
The average customer service manager in Portsmouth, VA earns between $39,000 and $135,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Portsmouth, VA