Independent Operator - Store Manager
Customer service manager job in San Diego, CA
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Health Center Manager II
Customer service manager job in San Marcos, CA
At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.
Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Health Center Manager II and help make a meaningful impact in the lives of patients who need it most.
Your Role & Impact
The Health Center Manager ensures that health center procedures are continually and systematically followed, patient flow is enhanced, and excellent customer service is always extended to all patients. The Health Center Manager is responsible for the management and operation of the day-to-day activities of the health center, including hiring, training, and terminating staff
What We're Looking For
Bachelor's Degree or equivalent work experience in the Health Services Administration, Business Administration, Public Administration, Public Health, or related field.
Knowledge of medical terminology, legal and technical aspects of a medical records system, and ICD-10 and CPT codes.
1-2 years management experience.
1-2 years of experience in a medical, health, or social services setting. Experience in an outpatient setting or Federally Qualified Health Center (FQHC) is preferred.
Bonus points if you're bilingual (English/Spanish) or have community clinic experience!
Why Join Us
We're a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you'll have the opportunity to:
Provide care that truly impacts the community
Coach and develop staff
Work with a collaborative, supportive team
Perks & Benefits:
Competitive pay
Generous paid time off
Low-cost health, dental, vision & life insurance
Join us in developing future healthcare leaders!
The pay range for this role is $80,850 to $121,274 per year.
General Manager - HVAC & Plumbing
Customer service manager job in San Marcos, CA
A privately backed, values-driven home-services group is expanding its legacy HVAC and plumbing brand in North County San Diego. We are seeking a resourceful leader who blends field oversight with full profit responsibility. If you shine in a fast‑moving setting that prizes a strong team culture, outstanding client experiences, and disciplined execution, you have the opportunity to shape something extraordinary-and share in the value you help create.
How You'll Make an Impact
Leadership & Culture
Champion the company's mission, safety mindset, and customer-first philosophy.
Set quarterly and annual goals that tie day-to-day performance to long-term vision.
Recruit, coach, and retain technicians and office staff, fostering a team-oriented culture.
Operational Excellence
Manage every aspect of HVAC activities while delivering strategic oversight to the plumbing leadership team.
Implement efficient workflows, scheduling, and job-cost controls to maximize margin.
Ensure compliance with licensing, permitting, and safety requirements.
Financial Stewardship
Own the full P&L-forecast, budget, and analyze KPIs to spot trends and drive corrective actions.
Improve pricing discipline, labor efficiency, and cash flow while protecting quality.
Growth & Partnerships
Identify new revenue streams and service lines that complement core residential work.
Nurture relationships with distributors, suppliers, and local community partners to strengthen brand presence.
What You'll Bring
More than seven years of increasingly responsible supervisory experience in heating‑ventilation‑air‑conditioning, plumbing, and other residential service operations.
Demonstrated success managing technicians and office teams while owning a P&L.
Strong customer-service orientation with negotiation and sales acumen.
Financial fluency-able to interpret KPIs, job costs, and margin drivers.
Valid driver's license; California CSLB license a plus.
Integrity, accountability, and a coaching mindset that drives team growth.
Rewards
Competitive base salary with 25 percent annual bonus plus profit-sharing potential.
Medical, dental, vision, and 401(k) with match.
Paid time off and relocation assistance for the right candidate.
Ready to steer a respected regional brand to its next stage of growth? Apply today to learn more.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
Retail Store Manager - Oceanside/Encinitas
Customer service manager job in Oceanside, CA
Brixton is looking for a Retail Store Manager! The ideal candidate for this role will have the ability to recruit, hire, train, and lead store teams to achieve sales goals, manage expenses, and protect company assets while pursuing growth opportunities. The Retail Store Manager should have a strong understanding of organizational objectives and make decisions that align with both company and channel priorities and values. This position will be required to support business during peak days/hours.
This is a full-time, exempt role based out of Oceanside, California.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Experience:
Ability to communicate effectively with customers and teams.
Exemplifies an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty.
Maintains a compelling store experience for customers by engaging and modeling appropriate customer service behaviors.
Resolves customer issues in a timely manner while being solution-oriented and forward-thinking; partners with the Area Manager as needed.
Develops a symbiotic relationship between Brixton retail store locations to elevate experience and drive loyalty.
Operational Excellence:
Ensures store policies and procedures are followed and are consistent across locations.
Adheres to all retail policies and procedures including POS and Operations.
Supervises and manages all aspects of daily store operations.
Supervises and manages all aspects of Loss Prevention practices.
Plans weekly staffing schedules in compliance with schedules policy.
Responsible for accurate sales figures and performs cash management functions such as bank deposits and daily cash reconciliation.
Accountable for combined store, individual store and individual staff goals.
Executes reductions, price changes, clearance, and transfers.
Ensures the store environments comply with health and safety regulations.
Provides strong communication, delegation, and follow-up for teams to accomplish operational activities, while maintaining connection to these areas.
Interacts and communicates with Area Manager, and other Brixton leadership in a professional manner.
Product Expert:
Executes store visual standards following visual merchandising direction.
Ensures store and brand visual standards are consistently maintained and shoppable for customers.
Ensures housekeeping duties are completed to maintain a neat, clean, and professional store environment.
Accountable for merchandise processing and replenishment on sales floor.
Facilitates fitting and product knowledge sessions to enhance customer experience.
Ensures all team members are trained on full customization of headwear.
People's Coach:
Teaches, trains and develops successful teams.
Ensures all staff members are trained on selling skills, customer service and operations.
Creates a sense of belonging and teamwork within individual store teams and across locations.
Recruits and hires team members who compliment the business needs, the existing staff and the brand.
Recognizes talent within teams and develop them for growth within the stores and company.
Provides consistent, thorough, and timely feedback, coaching, and accountability to all employees.
Analyzes results and behaviors of individuals and actively manage performance.
KNOWLEDGE, SKILLS & ABILITIES
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience. and/or training; or equivalent combination of education and experience.
Strong business acumen with proficiency in data analysis, metrics-driven reporting, and using data to inform strategic decision-making.
Strong communication skills, verbally and electronically, with all levels of the organization.
Serves as a respected voice and resource, fostering collaboration across the Retail channel and among peers.
Delivers sales results through employee development and mentorship.
Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook).
Effectively manages through change, pivot comfortably, maintain flexibility, and make decisions based on needs of the business.
Receives critical and complimentary feedback with a growth opportunity mindset.
Flexibility in working hours, including weekends and holidays.
Willingness to travel outside of immediate area if needed.
Physical Demands:
May require a combination of standing, stooping, sitting, and walking up to 75% of the time, and as needed.
Ability to lift up to 25 lbs.
Work Environment:
Moderate noise (examples: business office with computers and printers, light traffic).
SALARY RANGE
The base pay for this position is between $70,000 - $71,000 per year. In accordance with applicable state laws, the range provided is Brixton's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
Brixton LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Store Manager
Customer service manager job in San Diego, CA
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customer service, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#MGT
#LI-MC1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Auto-ApplyManager, Customer Success
Customer service manager job in San Diego, CA
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
Job Description
The Manager, Customer Success plays a pivotal role in leading a high performing team of Customer Success Managers who partner closely with CISOs, IT Security Executives and other senior stakeholders across complex enterprise environments. Your team will be working with CyberArk's most valuable enterprise customers. In this leadership role, you will drive strategic customer engagement initiatives, mentor and grow a high-performing team and serve as a critical cross-functional link between our customers and internal teams. Your strategic oversight will drive retention, customer satisfaction and revenue expansion across our largest, most complex accounts.
What You Will Do:
Lead and Develop a High-Performing Team: Manage, mentor and coach a team of Customer Success Managers, fostering professional growth and ensuring performance excellence leading to high customer engagement and long-term retention.
Own Strategic Customer Outcomes: Oversee onboarding, adoption and health of key accounts with a focus on long-term value realization and customer satisfaction to ensure value realization across your team's portfolio.
Establish Executive Relationships: Engage with senior customer stakeholders and executives to promote strategic partnerships, positioning CyberArk as a trusted advisor.
Operational Excellence: Measure team effectiveness using customer health metrics and KPIs; proactively address risks and work with cross functional teams to remove roadblocks ensuring successful outcomes.
Cross-Functional Collaboration: Partner with Sales, Renewals, Product Management, Support and Services teams to align on customer goals, provide feedback loops and drive continuous improvement.
Customer Advocacy and Voice: Champion the voice of the customer with the appropriate internal stakeholders to influence CyberArk's product roadmap, support services and go-to-market strategies.
Tool and Process Optimization: Use data and tools (e.g., Gainsight, Tableau) to make informed strategic decisions, drive team effectiveness and track customer KPIs.
#LI-CT1
Qualifications
7+ years of experience in Customer Success, Technical Account Management or related customer-facing roles, including 2+ years managing high-performing customer-facing teams.
Proven experience supporting large global enterprise accounts, with demonstrated success driving complex, multi-stakeholder relationships in a cybersecurity, SaaS or enterprise software environment.
Strong knowledge of cybersecurity, identity and access management or enterprise SaaS/software platforms.
Proven track record of driving customer value, adoption and retention in large, complex enterprise environments.
Ability to navigate and influence executive-level conversations within highly regulated or mission-critical industries (e.g., financial services, healthcare, public sector).
Excellent communication and presentation skills with a passion for simplifying complex concepts for a range of audiences.
Expertise with Customer Success platforms (e.g., Gainsight), CRM tools and data-driven decision-making.
Bachelor's degree in a related field; technical certifications and advanced degrees are a plus.
Additional Information
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $126,000 - $175,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
Customer Onboarding Manager
Customer service manager job in Carlsbad, CA
Job DescriptionDescription:
Raken is a cloud-based, mobile, collaboration platform for the construction industry - we empower the people who build the world! Our goal is to transform the way the world builds by introducing technology to a 7,000 year old industry. To achieve this, we aim to attract unique, passionate people to the cause. We believe that faster, better reporting will improve the working lives of nearly 10% of the US labor force-the percentage of people currently working in construction. Helping turn the worst part of their day into the easiest (and fastest) is why we do what we do! We work with Commercial, Residential, and Specialty Contractors of all shapes and sizes; including many of the largest construction companies in the world.
We are looking for a Customer Onboarding Manager to join our startup that has the #1 app in one of the largest industries in the world.
Customer Onboarding Managers at Raken are pivotal to the long term success of our clients, leading them through the most critical phase of the customer journey. You will partner with construction companies to ensure that they successfully learn and adopt Raken throughout their business, driving measurable results and setting the foundation for long term success.
This role requires a strong blend of technical proficiency and client facing communication skills. You will serve as a trusted partner to our clients, helping them quickly unlock the full value of our platform. This role will work with clients of varied technical backgrounds, requiring excellent problem solving and relationship building skills.
This is a hybrid role. We are seeking candidates located near Carlsbad, CA, who can come into the office 1-2 times per week.
Why Join Raken?
Raken is a fast-growing SaaS company based in Carlsbad, California, serving thousands of customers worldwide.
We have received numerous awards, including recognition on Forbes' America's Best Startup Employers, the Inc. 5000 List of Fastest Growing U.S. Companies, and Top Workplaces in California.
We have continued to be recognized as a proud winner of the Best and Brightest Companies to Work For awards in both Southern California and the Nation since 2021.
Raken is consistently rated a High Performer for construction management solutions on leading review platforms such as G2, Capterra, and Software Advice, and we are recognized by G2 year after year.
Our culture is a top priority. We have a hardworking team that strives to make a meaningful impact and enjoys having fun along the way.
Our core values guide everything we do: Take Ownership, Keep Evolving, Stay Balanced, Elevate Others, and Let's Go!
If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you.
If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you.
Role Responsibilities:
Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption
Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs
Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken
Guide customers to quick wins that showcase the platform's value and increase adoption
Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction
Partner with Raken's Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members
Identify at-risk clients early and deliver solutions to mitigate churn risks
Be your customer's champion, collaborating with Sales, Product and Customer Success teams to share feedback and ensure customer needs are heard
Requirements:
Skills, Qualifications and Attributes:
2-3 years in SaaS onboarding, implementation or customer facing roles.
Demonstrated experience developing Excel macro files to streamline repetitive tasks
Strong written and verbal communication skills, comfortable making proactive phone calls and leading client facing meetings
Strong presentation and training skills, as well as ability to master technical workflows
Highly organized and able to manage multiple onboarding projects simultaneously
A strong desire to execute, drive impact and deliver measurable results
Have a positive attitude, be a self starter and above all, a great teammate
Ideal Qualifications:
Spanish fluency is a bonus
Benefits:
Medical, dental and vision with generous employer contribution
HSA/FSA
Life/LTD
Generous PTO
12 Paid Holidays
401k + Match
Continuing education
Free on-site gym
Monthly Social Events
Excellent company culture
Modern office with Ocean view and amenities
Diversity and Inclusion
We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture but is a key contributor to our success. We welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.
Want to learn more about us? Visit: ***********************
Full-Time Service Manager - 488 San Marcos
Customer service manager job in San Marcos, CA
488 - San Marcos Extra Starting Rate: $22.00/hr We are searching for an experienced Full-Time Service Manager - 488 San Marcos at 770 W. San Marcos Blvd San Marcos, California, 92069 United States . Primary Duties and Responsibilities: This Full-Time Service Manager reports to the Store Manager and is responsible for maintaining service standards in the store. Performs management-assigned duties, which may include but may not be limited to implementation and management of the FAN customer service program, execution of corporate directives (e.g. action bulletins, product removals, etc.), maintenance of the store's break room (e.g. job postings, poster programs, iPad, cleanliness, etc.) review of mystery shop performance, front end management, and book keeping duties.
Specific duties include, but are not limited to:
* Offers friendly and courteous assistance to customers by providing them with store and product information (FAN Customer Service).
* Communicates bulletin information to associates to ensure all that need to be aware of updates/changes are advised.
* Monitors the front end ensuring service standards and procedures are being followed.
* Operates a cash register, reviews price changes, promotional plans, bulletins, and communicates with associates regarding updates/changes.
* Maintains store sections, as assigned. Orders, receives and stocks merchandise using proper equipment. Reviews invoices/load bills for accuracy. Stocks shelves, end stacks, displays and deli/freezer cases. Sets up promotional displays.
* Performs basic bookkeeping duties. Records lost/damaged goods and store supplies using appropriate forms and data entry. Performs check out function at the end of each business day.
Required Qualifications:
One to three (1-3) years related experience and/or training; or equivalent combination of education and experience. Retail Management Certificate is desirable.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Customer Success Manager
Customer service manager job in San Diego, CA
About us
At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer's business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible through workflow consultation and optimization, as well as look for potential areas of monetization. CSMs help their customers understand how to grow their business through more strategic use of Auctane's products.
Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn.
This field position is remote and candidates should be based in one of the following Metro areas: San Diego, CA or Phoenix, AZ. Salary Range for applicants is: $124,000 OTE.
Travel Requirements:
Spend 3-4 days per week physically with customers at their shipping locations
Travel to Auctane's home office or other training/meeting locations within the US 2-4 times per year.
Sales Perks:
🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
💰Competitive Compensation Packages
About the team
The Customer Success department's purpose is to to build and maintain strong relationships with our most strategic and highest revenue producing customers. The team provides customers with exceptional service and technical expertise in shipping, logistics, software and hardware. The department drives retention, increases merchant shipments by saving them time and money, and helps the business to grow profitable revenue by recommending and implementing Auctane products and services.
What will you be doing?
Drive Customer Success Outcomes:
Research and analyzes current accounts for signs of workflow deficiencies and process optimization, potential for increased product adoption, and churn mitigation.
Leverage customer health data, adoption, utilization, & complexity scoring to drive prioritization of field efforts and overall impact into your portfolio.
Utilize knowledge of ShipStation's new and existing features and integrations through release notes, documentation, and training to consult with customers.
Travel to customer locations (3 days / week) to conduct discovery and provide in-person guidance and partnership based on findings from data sources mentioned above.
Use critical thinking to resolve issues and communicate functionality of the application to users.
Identify Customer Growth Opportunities:
Contact and meet with customers on a weekly basis to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers, and ideally drive additional monetization to Auctane.
Knowledge of best practices in shipping given the customer's selling vertical.
Knowledge of carriers and the shipping industry of the current day.
Ability to communicate complex carrier information in a way that is consumable to the customer.
Ability to conduct research and discovery in the spirit of spotting cost savings opportunities that reflect potential monetization opportunities to Auctane.
Enhance Customer Experience via Internal Collaboration:
Collaborate with other departments to ensure the customer experience is seamless.
Ability to clearly articulate and define issues and expectations, with all necessary details and through the lens of the voice of the customer.
Partner with Sales to identify existing client growth opportunities within your assigned territory
Collaborate as needed with Support, Technical Escalation, Product, and/or Engineering as needed for critical customer escalations and representing the voice of the customer.
Contribute to Content Marketing efforts to drive brand/product awareness and accelerate customer acquisition by identifying opportunities for customer stories, case studies, and quotes.
What are we looking for?
Four or more (4+) years of account management and/or customer service experience
Proven experience managing SMB customers in a scaled (or pooled) motion.
Has experience leading regular in-person customer visits
Experience with B2B or SaaS software preferred
Optional, but a plus:
Direct experience working at or with shipping carriers (e.g., UPS, USPS, FedEx) and eCommerce (e.g., Amazon, Shopify, Etsy) and/or knowledge of shipping regulations and procedures.
High School Diploma or G.E.D required
Based locally in territory. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn.
The Tech
Salesforce
Zoom
Zendesk
JIRA
Slack
G Suite
Looker
What do we offer?
🛬Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands!
🌅 We offer 12 paid holidays for all of our US employees!
💰401k employer matching program - because your future deserves a friendly boost!
⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
🧠Employee Assistance Program. We offer up to 8 free mental health sessions.
💪🏽We offer gym discounts to help you stay fit and healthy!
📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
🔗 Employee Referral Program! We reward employees helping us find top talent!
💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
🏢 Attractive HQ in the heart of central Austin, Texas.
Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)
Sit for prolonged periods of time
Utilize wrist and hands for a prolonged period of time
Walk short distances
Stand for short periods
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled
If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
Auto-ApplyDirector, Customer Success
Customer service manager job in San Diego, CA
What You'll Do: Own the strategy for & execution of our Strategic Customer Success offering
Own the multi-year and annual planning strategy for continually evolving our top-tier customer offering
Overhaul our current definition of a Strategic Account in partnership with Sales & Operations, to ensure maximum customer & business impact
Improve the Strategic segments key results, including: retention, open risk rates, CS qualified leads, in-app product utilization, and active customer advocates
Elevate our current customer offerings to provide an enterprise-grade, consultative customer experience
Enable ability to grow upmarket through effective internal advocacy
Effectively advocate for our customers needs, gain buy-in and drive alignment across Sales, Product & Marketing to ensure we exceed customer expectations
Drive an effective partnership with Sales, Product and Product Marketing to build credibility and evangelize vision up-market
Foster executive connections for our customers, including: participating in the Customer Advisory Board, leading our Executive Connection program, and proactively educating the broader business on these valuable customers
Represent at customer and industry events to expand personal networks
Act as an internal thought leader for enterprise-grade customer success to elevate our department and business
Inspire and lead a high-performing, top-tier CSM team
Manage & develop a team of high-performing, enterprise-grade CSMs and Solutions Experts
Consistently deliver on the teams monthly, quarterly & annual key results by driving individual performance
Partner with Sales Ops and CS Ops to improve cross-team performance ensure a seamless the customer experience
Foster high employee engagement through inspiring leadership and team connections
Identify professional development needs and partner with Enablement to implement related, effective programs
What We're Looking For:
Leadership: Visible management and influence across teams, including coaching, motivating, and decision-making. Establishes effective, collaborative relationships across the business.
Strategic: Sets the vision and strategy, and effectively gains buy-in across the organization. Able to see and communicate the big picture in an inspiring way. Identifies long-term opportunities and creates an effective plan for achieving them.
Influence: Consult with and influence senior management on key organizational and management priorities. Understands how and when to drive change. Interacts seamlessly at all levels, provides sound suggestions, takes action, builds trust and credibility.
Negotiation: The professional presence and credibility to function effectively both internally as well as at the highest level of customer contacts. Strong C-level presenter with progressive, proven, successful sales. Growth mindset.
Strong Business Acumen: Deeply understands business goals and strategy, adapts to new operational frameworks, and makes competent decisions.
Innovative: Generates new and innovative approaches to problems. Brings new ideas to the company to proactively push the business forward.
Analytical: Able to draw insightful conclusions from qualitative and quantitative data. Delivers timely insights that contribute to driving overall performance. Able to ask the right questions, collect and analyze information, problem-solve, and make clear, consistent decisions.
Advanced Communication: Able to provide a clear communication regarding strategy (what we are doing, why, how it impacts) and present it in a clear, articulate, real, and consistent way across all levels.
Adaptability: Adapts quickly to changing priorities and conditions. Agile and can lead teams effectively through change. Leans into new challenges with a growth mindset.
Customer Focus: Strategically balances customer needs with business goals.
Must Haves:
12-15 years leadership experience in managing Customer Success teams
7+ years experience leading Enterprise tier Customer Success teams
SaaS Customer Success experience required
Enterprise scale company experience required
Demonstrated ability to work in matrixed environment
Command of structuring and negotiating major account contracts
Proven record of exceeding targets
Ability to travel once quarterly
Personal Lines Client Manager
Customer service manager job in Santee, CA
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.
Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.
Position Summary
With some guidance and/or direction, leads client service including ALL primary activities list below. May deliver renewal messaging to some clients.
Majority of time spent on standard process steps. Often auto-renewals.
May also perform activities in Other Responsibilities, but majority of day-to-day is spent in the Primary Activities.
Primary Responsibilities
Primary Activities (60% or more of time)
Evaluates exposures and renewal quote
Review upcoming renewals and determine which accounts warrant remarket
Make coverage recommendations,
Utilize comparative rater tool to obtain quotes
Transact agency billing (where applicable)
Obtain signed binding and notifies carriers
Reviews binding documents for accuracy
Other Responsibilities, as applicable
Setup and maintain accurate account details, contacts, and policy information in EPIC
Process renewals, endorsement, acknowledgments, cancellations and proofs of insurance
Attach, organize, and name documents in EPIC
Initiate endorsements, proofs of insurance and invoices
Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change request, etc.
Create activities in EPIC and assign to applicable team member
May be responsible for pulling items such as MVR, CLUES, Risk Meters, RCE etc.
Position Specific Skills/Qualifications
Work Experience
3+ years' experience in Personal Property and Casualty with a comprehensive understanding of insurance coverages
Professional Licenses/Certifications
Must hold state Property & Casualty insurance license
Essential Skills/Competencies
Functional knowledge of Excel specific to creating, formatting, and evaluating formulas and working within templates. Must be skilled in Excel, Word, and other MS Office products.
Maintains effective relationships with client, co-workers, and colleagues. Viewed as a team player and is cooperative and collaborative.
Able to obtain firsthand customer information and use it for improvements in placements and services.
Has an understanding of guaranteed cost program design and coverage forms. Able to provide consultation of coverage needs.
Strong written, oral, and interpersonal communication skills. Sets to achieve day-to-day objectives within the context of specified solutions. Develops and implements work plans for completing projects.
Able to consistently perform/produce quality work, understands the urgency in various tasks, and consistently meets timelines.
Proficient in self-serve portals and manages client training and utilization.
Follows a well-established set of activities.
Able to solve difficult problems that are not routine, but not overly complex.
Ability to work in a fast paced environment with some instruction and a high degree of accuracy and attention to detail.
Education
HS Diploma or equivalent
Physical Demands & Working Conditions
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Compensation
This position is located in Illinois. The base salary for this position at the time of this posting may range from $50,000 to $75,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit ************************************** for more details.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
#LI-MF1
Auto-ApplySupervisor, Customer Services
Customer service manager job in San Diego, CA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoyoversight
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Auto-ApplyEnvironmental Services / Custodial Operations Manager 2
Customer service manager job in La Mesa, CA
Role OverviewLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a 2nd-shift Environmental Services/ Custodial Operations Manager 2 for Sharp Grossmont Hospital located in La Mesa, CA.
Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct operations at healthcare client locations, partnering with them to deliver innovative solutions.
These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff.
What You'll Dobe responsible for driving client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;work with the Environment of Care Committee and Infection Prevention Director;effectively manages the Unit Operating System; and/orsupport a diverse and inclusive workforce.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringexperience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;experience effectively managing projects within agreed upon timelines;in-depth knowledge of housekeeping systems and procedures;experience with vendor and contract management, as well as union and contract negotiations;have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;3-5 years previous custodial / housekeeping or similar management experience.
, in a hospital, healthcare experience strong financial acumen and budget management experience; proficiency with computers and other technology; ability to work 2nd-shift (2:30pm to 11:30pm) Monday through Friday, with occasional weekends and holidays.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
Service Manager - Building Maintenance Operations
Customer service manager job in San Diego, CA
Full-time Description
Tanaq Government Services (TGS) delivers professional support services, engineering and project management, facilities Operations & Maintenance (O&M), airfield support services, and logistics support services to federal agencies and the Department of Defense. TGS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.
About the Role
TGS is seeking a Service Manager experienced in Building Maintenance Operations to join our team to provide onsite management of TGS operations for a federal customer in San Diego, California and surrounding areas. The Service Manager will be responsible for overseeing a contract providing daily maintenance operations support services to multiple buildings, sites and systems over a geographically dispersed territory located throughout Southern California, primarily within the greater the San Diego and El Centro area. The Service Manager will manage a staff trade labor, Quality Control (QC), and subcontractors assuring efficient and continuous operations of our federal customers' facilities.
The ideal candidate will have extensive experience managing trades personnel at large federal facilities providing Operations & Maintenance support services.
This is a fully onsite position in San Diego, California that will require travel to multiple sites within the San Diego area an estimated 70% of the time. This position is contingent on contract award.
Responsibilities
Manage and travel (up to 70%) to facilities O&M support services at multiple federal buildings located in the San Diego and El Centro regions of southern California.
Develop and implement crew work schedules, providing preventative and corrective maintenance at multiple buildings within assigned areas of responsibility.
Provide direction and managerial oversight of trade personnel, including applicable subcontractors servicing electrical, mechanical, plumbing, and HVAC systems.
Implement and enforce TGS' corporate safety, security, and environmental programs to assure worker safety, building and occupant security, and compliance with federal and state environmental regulations.
Oversee the management of facilities O&M operations including a preventative maintenance program utilizing a Computerized Maintenance Management System (CMMS) utilizing a TRIREGA platform.
Prioritizes work orders and sets up periodic maintenance activities.
Coordinate and assure immediate response to urgent or emergency service calls both during and after normal business hours in accordance with contractual requirements.
Responsible for assuring that all services provided are delivered in accordance with customer and TGS Quality program and performance requirements.
Monitors the quality of building operations and maintenance and evaluates the performance of staff through periodic inspections and on-site supervision.
Ensures proper operation of facilities systems, including, but not limited to, mechanical, electrical, plumbing, HVAC, EM (Emergency Management), fire alarm and suppression systems, access control, and specialized systems.
Responsible for the development and management of subcontracted work efforts in support of BMO operations.
Requirements
Required Experience and Skills
Demonstrated knowledge and experience in managing service technicians that provide Operations & Maintenance (O&M) support services on federal facilities contracts.
Familiarity with federal and state of California safety and environmental regulations (i.e. OSHA, EPA, etc.).
Must be experienced as an HVAC Technician, electrical and Mechanical Systems, and in quality control inspections of building systems and equipment.
Excellent customer service abilities.
Good communication skills - must speak, read, and write the English language.
Ability to work independently and safely.
Abide by the Federal Drug-Free workplace policy.
Must be a U.S. citizen.
Must be willing and able to travel to multiple sites within the San Diego, CA and El Centro area at least 70% of the time.
Minimum Security Clearance Required
Candidate must possess, or be eligible to obtain, a Department of Homeland Security (DHS) Clearance.
Applicants selected will be subject to a background investigation and must be able to obtain and maintain both a favorable personal suitability determination and customer approval.
Education and Training
Minimum 5 years' experience managing service technicians providing Operations & Maintenance (O&M) support service on federal facilities contracts.
Minimum of three (3) years experience as a technician in HVAC, electrical and Mechanical Systems and in quality control inspections of building systems and equipment
Must have formal training, certifications, and experience as an HVAC Technician.
High School diploma, bachelor's and/or associate's degree preferred.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Maneuvering in and around the worksite
Standing and walking
Bending, kneeling, reaching, and stooping
Lifting boxes or equipment weighing up to 35 pounds, and up to 50 pounds occasionally
May be required to push/pull equipment weighing up to 70 pounds
Grasping both small & large objects
Climbing ladders and/or step stools
Pay Range
The projected annual salary range for this position is $80,000.00 /Yr. - $120,000.00 /Yr. USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
Benefits Information
Benefits offered may vary depending on the nature of your employment with Tanaq Government Services. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
Who We Are
Tanaq Government Services strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
Our Commitment to Non-Discrimination
TGS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email accommodation@tanaq.com to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
Notice on Candidate AI Usage
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at accommodation@tanaq.com.
To apply for this position, visit: ****************************************************************
Service Manager - Building Maintenance Operations
Customer service manager job in San Diego, CA
Tanaq Government Services (TGS) delivers professional support services, engineering and project management, facilities Operations & Maintenance (O&M), airfield support services, and logistics support services to federal agencies and the Department of Defense. TGS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.
**About the Role**
TGS is seeking a **Service Manager** experienced in Building Maintenance Operations to join our team to provide onsite management of TGS operations for a federal customer in San Diego, California and surrounding areas. The Service Manager will be responsible for overseeing a contract providing daily maintenance operations support services to multiple buildings, sites and systems over a geographically dispersed territory located throughout Southern California, primarily within the greater the San Diego and El Centro area. The Service Manager will manage a staff trade labor, Quality Control (QC), and subcontractors assuring efficient and continuous operations of our federal customers' facilities.
The ideal candidate will have extensive experience managing trades personnel at large federal facilities providing Operations & Maintenance support services.
This is a fully onsite position in San Diego, California that will require travel to multiple sites within the San Diego area an estimated 70% of the time. This position is contingent on contract award.
**Responsibilities**
+ Manage and travel (up to 70%) to facilities O&M support services at multiple federal buildings located in the San Diego and El Centro regions of southern California.
+ Develop and implement crew work schedules, providing preventative and corrective maintenance at multiple buildings within assigned areas of responsibility.
+ Provide direction and managerial oversight of trade personnel, including applicable subcontractors servicing electrical, mechanical, plumbing, and HVAC systems.
+ Implement and enforce TGS' corporate safety, security, and environmental programs to assure worker safety, building and occupant security, and compliance with federal and state environmental regulations.
+ Oversee the management of facilities O&M operations including a preventative maintenance program utilizing a Computerized Maintenance Management System (CMMS) utilizing a TRIREGA platform.
+ Prioritizes work orders and sets up periodic maintenance activities.
+ Coordinate and assure immediate response to urgent or emergency service calls both during and after normal business hours in accordance with contractual requirements.
+ Responsible for assuring that all services provided are delivered in accordance with customer and TGS Quality program and performance requirements.
+ Monitors the quality of building operations and maintenance and evaluates the performance of staff through periodic inspections and on-site supervision.
+ Ensures proper operation of facilities systems, including, but not limited to, mechanical, electrical, plumbing, HVAC, EM (Emergency Management), fire alarm and suppression systems, access control, and specialized systems.
+ Responsible for the development and management of subcontracted work efforts in support of BMO operations.
Requirements
**Required Experience and Skills**
+ Demonstrated knowledge and experience in managing service technicians that provide Operations & Maintenance (O&M) support services on federal facilities contracts.
+ Familiarity with federal and state of California safety and environmental regulations (i.e. OSHA, EPA, etc.).
+ Must be experienced as an HVAC Technician, electrical and Mechanical Systems, and in quality control inspections of building systems and equipment.
+ Excellent customer service abilities.
+ Good communication skills - must speak, read, and write the English language.
+ Ability to work independently and safely.
+ Abide by the Federal Drug-Free workplace policy.
+ Must be a U.S. citizen.
+ Must be willing and able to travel to multiple sites within the San Diego, CA and El Centro area at least 70% of the time.
**Minimum Security Clearance Required**
+ Candidate must possess, or be eligible to obtain, a Department of Homeland Security (DHS) Clearance.
+ Applicants selected will be subject to a background investigation and must be able to obtain and maintain both a favorable personal suitability determination and customer approval.
**Education and Training**
+ Minimum 5 years' experience managing service technicians providing Operations & Maintenance (O&M) support service on federal facilities contracts.
+ Minimum of three (3) years experience as a technician in HVAC, electrical and Mechanical Systems and in quality control inspections of building systems and equipment
+ Must have formal training, certifications, and experience as an HVAC Technician.
+ High School diploma, bachelor's and/or associate's degree preferred.
**Physical Requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
+ Maneuvering in and around the worksite
+ Standing and walking
+ Bending, kneeling, reaching, and stooping
+ Lifting boxes or equipment weighing up to 35 pounds, and up to 50 pounds occasionally
+ May be required to push/pull equipment weighing up to 70 pounds
+ Grasping both small & large objects
+ Climbing ladders and/or step stools
**Pay Range**
The projected annual salary range for this position is $80,000.00 /Yr. - $120,000.00 /Yr. USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
**Benefits Information**
Benefits offered may vary depending on the nature of your employment with Tanaq Government Services. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
**Who We Are**
Tanaq Government Services strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
**Our Commitment to Non-Discrimination**
TGS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email accommodation@tanaq.com to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
**Notice on Candidate AI Usage**
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at accommodation@tanaq.com.
**To apply for this position, visit:** **************************************************************** (*****************************************************************
Manager Security Operations & Protective Services
Customer service manager job in San Diego, CA
The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
At Dexcom, our Global Security team is redefining what it means to protect a mission-driven organization. We are more than a protective layer; we are embedded partners in innovation, culture, and care. We work shoulder-to-shoulder with teams across the company, utilizing secure-by-design principles, enabling innovation, safeguarding trust, and supporting the people who make life-changing technology possible.
This role isn't just about security, it's about leadership, partnership, and impact. You'll join a team that's building a modern, proactive security program rooted in strategy, prevention, collaboration, and service. We work cross-functionally, think globally, and act locally. If you're energized by complexity, thrive in dynamic environments, and want to be part of a team that's as mission driven as the company it protects, come join us!
Where you come in:
* You lead the planning and execution of executive protection (EP) operations through oversight of security vendors and contracted personnel.
* You directly manage the intelligence program, ensuring timely and relevant threat assessments, risk reporting, and strategic analysis are provided to corresponding stakeholders and leadership.
* You provide leadership to global security operations center (GSOC) personnel, ensuring 24/7 monitoring, incident response, and escalation procedures are followed in alignment with identified protocols and industry standards.
* You develop and implement risk mitigation strategies for executive travel, events, and executive residences.
* You integrate intelligence outputs into global security operations, enhancing threat anticipation and decision-making abilities.
* You maintain strong partnerships with key stakeholders in law enforcement and the intelligence industry.
* You deliver briefings and reports on threats, incidents, and protective operations to identified stakeholders and leadership.
* You ensure compliance with all applicable regulations and best practices, managing documentation, standard operating procedures and program performance metrics.
* You contribute to the development and design of our executive protection and intelligence programs.
* You travel domestically and internationally, as needed, to support executive trips, events, logistics coordination and training in support of global security programs.
You are responsible for leading the organization's executive protection program, overseeing intelligence operations, and managing the Global Security Operations Center (GSOC). You coordinate vendors and provide onsite support for executive travel and for events, as needed. You oversee the delivery of actionable intelligence and ensure the GSOC provides continuous monitoring, accurate situational awareness, and effective incident response.
What makes you successful:
* You must have at least 8 years of executive protection experience, with at least 4 years in the government and 2 additional years' corporate experience.
* You must have a minimum of 2 years' management or lead experience.
* You must have demonstrated experience managing protective operations, intelligence programs, and GSOC functions.
* You must have strong leadership and communication skills, be capable of operating under pressure and making decisions that are time sensitive.
* You should have professional certifications (e.g., CPP, PSP, etc.) or other intelligence/security/executive protection credentials from an accredited organization.
* You should be an active member of relevant intelligence and security communities (i.e., ASIS, ATAP, etc.) to stay current on best practices, emerging threats, and industry standards.
What you'll get:
* A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
* A full and comprehensive benefits program.
* Growth opportunities on a global scale.
* Access to career development through in-house learning programs and/or qualified tuition reimbursement.
* An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required:
* 15-25%
Experience and Education Requirements:
* Typically requires a Bachelor's degree and a minimum of 8-12 years of related experience.
* At this level a graduate degree may be desirable with 4 years of related experience
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at ****************************.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at ****************************.
Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: ***************************************************** Code=MERITAIN_I&brand Code=MERITAINOVER/machine-readable-transparency-in-coverage?reporting EntityType=TPA_19874&lock=true
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Salary:
$95,900.00 - $159,900.00
Operations Manager- Service/Repair (San Diego)
Customer service manager job in El Cajon, CA
The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in San Diego, CA. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.
ESSENTIAL JOB FUNCTIONS:
* Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
* Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
* Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
* Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
* Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
* Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
* Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.
* Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
* Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
* Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
EDUCATION & EXPERIENCE:
* Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
* Requires a valid driver's license and a satisfactory Motor Vehicles Report.
* Thorough knowledge of the elevator industry and general management methods within the elevator industry
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Salary range $144,000-$190,000 with additional annual incentive compensation 0% - 100%. The role offers a car allowance or company vehicle and fuel card.
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
* Medical, dental, and vision coverage
* Flexible spending accounts (FSA)
* Health savings account (HSA)
* Supplemental medical plans
* Company-paid short- and long-term disability insurance
* Company-paid basic life insurance and AD&D
* Optional life and AD&D coverage
* Optional spouse and dependent life insurance
* Identity theft monitoring
* Pet insurance
* Company-paid Employee Assistance Program (EAP)
* Tuition reimbursement
* 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
* 15 days of vacation per year
* 11 paid holidays each calendar year (10 fixed, 1 floating)
* Paid sick leave, per company policy
* Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Supervisor, Analyst Services
Customer service manager job in San Diego, CA
Ranked Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there! When you join the Corelation Team, you are embarking on a journey of professional and personal development.
What We Are Looking For
The Analyst Services Supervisor will monitor, train, and support direct reports as well as participate in planning activities related to the Analyst Services department. The position is a hands-on team leadership role that contributes to the company's success. In this role you'll work closely with the Sr Manager to establish and meet conversion project goals and department and corporate goals and ensure deadlines are not missed or manage extensions when needed. Be responsible for supervising the daily activities of part of the Analyst Services team. This role interfaces with internal and external decision-makers across most divisions.
Requirements
· Supervise, motivate, and guide the Analysts on your team.
· Develop team members and act as an example by advocating the C.O.R.E company values. Provide team leadership through coaching and mentorship.
· Share in the development and monitoring of individual growth and training plans to align with department and corporate based goals.
· Assist the department Sr. Manager with hiring and development of the new team members.
· Assist the Sr. department manager in writing and administering performance evaluations and disciplinary procedures as needed. Also recognize and reinforce individual and team accomplishments.
· Review timesheets and confirm Paylocity and Jira time tracking adherence.
· Work closely with clients and stakeholders to ensure overall delivery of product and project milestones while effectively managing escalations from clients and employees.
· Communicate requirements, roadblocks, etc. to management and any needed business groups.
· Evaluate current processes, make recommendations, and execute improvements.
· Provide communication and coordination between the relevant business partners.
· Promote a culture of teamwork, high performance, and quality.
· Evaluate and recommend processes that could improve the productivity of the team.
· Perform other job-related duties as assigned.
Why You Are The Perfect Fit
Experience
· 3-8+ years of similar or related experience preferred, including supervisory and training skills.
· Proficient in leading a team on a day-to-day basis, within a broader organization structure.
· Experience with credit unions and financial applications.
· Excellent written and oral communication skills are required, as is the ability to manage multiple projects at once.
· Proven experience in learning quickly, as well as demonstrating strong critical thinking / analysis abilities, customer focus, enthusiasm, listening skills, flexibility, and adaptability.
· Ability to work efficiently and meet project deadlines with minimal supervision.
· Experience working with business stakeholders.
· Experience with Agile Scrum methodology.
EducationBachelor's degree in computer science, business or information systems or equivalent number of years of experience.
Why We Are Your Perfect Fit:
Benefits Include but not limited to:
Medical, Dental, Vision, Life Insurance
401(K) Match
Discretionary profit share
Discretionary annual bonus
Wellness Programs: Yoga and Massages
Bi-Weekly engagements (coffee tastings, trivia, etc.… )
Community Involvement
Professional Development Growth Days
Vacation Days
Floating Holidays
Sick Days
Parental leave
What you can be a part of:
Company Band
Basketball
Flag Football
Volleyball
DEIA groups
Pay Range:
*Range depends on geographic metro / zone, budget, and experience.*
Salary Description $111,000 - $130,000
Full Time - Customer Experience Manager
Customer service manager job in El Cajon, CA
Store - S.DG-RANCHO SAN DIEGO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$17.50 - $23.00
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
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Auto-ApplySupervisor, Customer Services
Customer service manager job in San Diego, CA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoyoversight
Auto-Apply