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Customer service manager jobs in Pueblo, CO - 255 jobs

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  • Store Manager

    Staples, Inc. 4.4company rating

    Customer service manager job in Colorado Springs, CO

    As a General Manager Bench, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #LI-VL1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
    $38k-52k yearly est. Auto-Apply 1d ago
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  • Entry Level Customer Service Manager

    Price Solutions 4.0company rating

    Customer service manager job in Colorado Springs, CO

    Price Solutions is maximizing its organizational growth and expanding its positioning as an influential leader in Marketing and Promotions industry. Our Business Development team is actively interviewing the best talent in the area, searching for the next Customer Service Manager to lead and direct internal resources. The goal of this position is to successfully execute sales objectives that align with our client's company and brand standards. Essential Duties and Responsibilities: Use fact-based and value-based selling tools when engaging a consumer to drive sales and engagement and reduce account cancellations Collaborate to establish promotional sales objectives by forecasting and setting sales quotas based on the client's expansion targets. Stay current on products, services, and promotions available. Use your book of business to create upselling and cross-selling opportunities when new items are made available. Develop your analytical skills over time to lead sales presentations, analyze the sales strategies' status, and troubleshoot areas to improve. Work directly with and maintain constant communication with partners, clients, and consumers across the local region. Our Brand Ambassador has the following beliefs, skills, and personality traits... You offer ideas and solutions without being prompted. When you see there is room for improvement, you act on it immediately You are a firm believer that there is no such thing as communicating too much. You have a reputation for always picking up the phone and reaching out regularly You self-analyze. You frequently ask yourself if you are making a positive impact on the client and team. If you fall short, you communicate with Senior Executives immediately to address those pitfalls and move forward You think of problems and challenges as opportunities for improvement and growth You stay focused on the goal and task at hand. You're strategic in how you set your weekly and monthly goals, and you've put people in place to hold you accountable. People with experience or interest in any of the following categories relating to this role are encouraged to apply: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.
    $52k-74k yearly est. Auto-Apply 60d+ ago
  • Manager, Tax - Private Client

    Forvis, LLP

    Customer service manager job in Colorado Springs, CO

    Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expands your flexibility to help clients grow, preserve, and protect wealth. The Private Client Tax Manager serves as a trusted advisor and member of various client service teams and must possess significant knowledge of taxation compliance and consulting related to personal, partnership, trust, estate, gift, and wealth retention strategies as well as charitable entities managed by ultra-high net worth clients. The Private Client Tax Manager participates in client development and team management and conducts research to be current as a subject matter expert. What You Will Do: * Providing tax compliance and tax advisory services to individuals, partnerships, trusts, estates, and private foundations * Developing, building, and managing client relationships as part of the proposal process * Participating in networking activities to further expand business opportunities and client relationships * As a highly impactful team member, maintaining functional expertise and understanding of a client's business or family structure is essential to addressing client concerns and challenges * Assisting with managing, developing, and coaching professional tax staff * Reviewing and managing projects prepared by tax associates and seniors * Effectively delegating responsibilities to others and monitoring efforts of engagement teams * Proficiently using technology tools in regular assignments and demonstrating a commitment to improving work processes through the use of technology * Successfully researching complex tax issues, applying findings to projects, and clearly communicating those findings in writing Minimum Qualifications: * 5 years or more of related experience in public accounting, law firm, or trust department * Bachelor or graduate degree in accounting, finance, or a related field * CPA license or J.D. degree and bar admission * Experience managing multiple client engagements Preferred Qualifications: * Master's degree in Taxation or Law degree * Experience with OneSource tax software #LI-COS, #LI-DEN #LI-KA1 Colorado's Equal Pay for Equal Work Act (SB 19-085) Pursuant to Colorado's Equal Pay for Equal Work Act, the salary range displayed is for the Colorado market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. Colorado Salary Range: CO Minimum Salary (USD) $ 100,000 CO Maximum Salary (USD) $ 145,000 Close Date: 11/24/2025
    $100k-145k yearly 60d+ ago
  • SMB Customer Success Onboarding Manager

    Connecteam

    Customer service manager job in Colorado Springs, CO

    Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Customer Success Manager role at Connecteam? As Connecteam's SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You'll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam's solution, driving measurable value and setting the foundation for long-term success. Your main responsibilities will include Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs Guiding customers to quick wins that showcase the platform's value and increase adoption Ensuring customers establish strong usage habits that drive retention and satisfaction Identifying at-risk clients early and creating proactive strategies to mitigate churn Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience Work days are Monday to Friday, during standard business hours Which qualifications you'll need: Fluent English (spoken and written) - MUST 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST Experience working with SMB clients - strong advantage Strong presentation and training skills (remote and in-person) Tech-savvy with the ability to quickly learn and explain software solutions High level of organization and ability to manage multiple onboarding projects simultaneously A team player who thrives in a dynamic, fast-paced startup environment Positive attitude, empathy, and high energy! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days. Salary range: 70K-90K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
    $64k-104k yearly est. Auto-Apply 60d+ ago
  • Customer Care Manager - State Farm Agent Team Member

    Tyler Ayers-State Farm Agent

    Customer service manager job in Colorado Springs, CO

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Profit sharing Signing bonus Training & development You May Be a Great Fit as a Customer Care Manager at Tyler Ayers - State Farm Agent If: Youre the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: Colorado Springs, CO 80922 At Tyler Ayers - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses.
    $37k-54k yearly est. 11d ago
  • Area Service Manager

    Steris 4.5company rating

    Customer service manager job in Colorado Springs, CO

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Drives a Customer First culture within a full-service district with ability to grow and retain business, talent and financial outcomes. Responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within their region. Average annual revenue of 5.5 million with an expected margin target of 45%. Models STERIS values and demonstrates ability to drive innovative thinking and continuous improvement. Acts as a talent champion in attracting, developing and engaging teams to build customer trust, achieve financial and operational targets while effectively navigating change. Works cross- functionally with IPT, Surgical, Life Sciences, Mobile SPD, IMS and Consumable business to help drive cohesive customer solutions and support company growth. Ensures compliance with safety protocols and anticipates & manages risk. Effectively deploys STERIS resources in the best interests of our Customers, employees and shareholders. What you'll do as an Area Service Manager Customer Focus (50%): Assumes primary ownership for Customer Satisfaction, retention and revenue attainment for their district Builds strong Customer relationships and represents Service in critical Customer meetings, sales opportunities, and escalated issue resolution that requires leadership intervention. Acts as a model for these skill for their team. Develops high performing partnership with STERIS sales/service teams to provide cohesive service solutions and maximize the STERIS “Share of Wallet for local and national accounts within area of responsibility Models and owns development of “Customer First” program outcomes and designs district-specific Customer engagement initiatives locally as needed. Implements protocols and procedures as required ensuring cost effective delivery of service quality. Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time, and prepare for future work (skills, experience). Owns talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met. Growth & Continuous Improvement (50%): Deliver targeted financial performance for the district including full profit & loss responsibility, risk management for all district related activity including: Partners with business unit controller and AVP to develop associated costs, forecasted revenue and projected top/bottom line for district, including inventory, employee and other operational expenses, and costs/impacts of new programs and Customer/corporate/compliance requirements (safety, training, Monitors and manages employee performance to develop a high-performance team. Ensures training and coaching is provided to meet Customer needs; provides regular feedback, coaching and timely performance discussions. Acts as a liaison between company and the field to be a conduit for positive and constructive feedback and enhance employee engagement & retention. Consistently sets expectations of performance for District and Region which includes frequent communication of milestones regulatory) Analyzes and forecasts labor and skill requirements in alignment with customer and budget objectives and assess ROI of alternative resources/methods to meet Customer, operational and talent needs. Assumes responsibility for understanding risk, compliance, safety and audit requirements within STERIS and where required by Customer agreements. Enforces standards, codes and procedures (FLEET, Maintenance, Workplace safety) and ensures STERIS is represented in safe professional manner at Customer sites. The Experience, Skills and Abilities Needed Bachelor's degree, and 6 years of experience including 2 years leading teams; In lieu of degree, 14 years relevant work experience including relevant leadership experience, including military experience and leadership. Experience in resource planning, managing employee performance and basic P&L/budget reporting. Strong Written and Verbal Communication Skills. Valid driver's license. Basic- intermediate skills (Word, Excel, Outlook, intranet) and ability to navigate multiple systems and create/distribute reports. What STERIS offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: Market Competitive Pay Flexible time off and (9) added holidays Excellent Healthcare, Dental and Vision Benefits Vehicle & Mileage Reimbursement Company Cell Phone Stipend/Laptop Tools, Equipment, Uniforms provided Long/Short Term disability coverage 401(k) with company match Maternity & Paternal Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition reimbursement and continued education programs Excellent opportunities for advancement and stable long-term career Pay range for this opportunity is $100,000 - $130,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
    $100k-130k yearly 29d ago
  • Service Manager

    The Garrett Companies 4.0company rating

    Customer service manager job in Colorado Springs, CO

    Join The Garrett Companies and lead maintenance operations for one of our newest luxury communities. The Service Manager is responsible for ensuring top-notch resident experiences through proactive maintenance, team leadership, and hands-on problem solving. From overseeing service requests and preventative maintenance schedules to mentoring your team and maintaining curb appeal, you'll be at the heart of our community's success. If you take pride in your work, thrive on excellence, and aren't afraid to roll up your sleeves, we want to hear from you. Location: Rewind at Crest - Colorado Springs Pay: $38 per hour Specific Duties and Responsibilities Ensure apartment homes that have been delivered by construction are move-in ready, and consistently inspect amenities to make sure they are always in proper working condition and clean. Resolve any customer and/or resident-related concerns or objections as they arise. In conjunction with the Community Manager, complete move-in/ move-out inspections with residents. With Community Manager's input, initiate, prioritize, and assign individual maintenance team daily activities, including service requests, housekeeping, apartment turns, compliance, and ordering of supplies. Develops maintenance team members as a mentor. With guidance from the Community Manager, appropriately uses performance counseling to correct and/or improve performance issues when necessary. Maintains relationships with vendors, residents, team members, and associates on a professional level at all times. Consistently and effectively communicates with the Community Manager and relevant teams regarding community performance. Other duties as assigned. Additional Responsibilities Keeps in compliance with and abreast of all OSHA regulations. Works with and supervises outside contractors and vendors. Performs other duties as assigned by Management. Inspects apartment homes, buildings, and common areas regularly. Creates service requests to assign repairs of observed maintenance or housekeeping needs. Develops and maintains preventative maintenance schedule for applicable equipment. Conducts quarterly community audits to include: all operating mechanical and non- mechanical parts; electrical, HVAC, plumbing, roofs, balconies, etc. Ensures compliance with State, Federal and local codes and oversees City and Fire Inspections. Prerequisites 3+ years experience as a Service Supervisor. HVAC and EPA certification strongly preferred. Must provide own tools. Valid driver's license required. Experience with Property Management software, Entrata preferred. Must be willing to be on call and take emergency calls after standard working hours. Pre-Prerequisites (these are the most important items) Positive attitude. Relentless problem solving skills. Will never claim the work of others as their own. We are trendsetters and standards breakers. Our intent is to consistently surprise our audiences by being excellent. Ability to anticipate. Understanding the difference between causation and correlation. We are all broom pushers. Every member of our team is willing to work and support all levels. Physical Demands Ability to climb up to four flights of stairs to access apartments. Ability to walk several acres to inspect community. Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather. Ability to sit or stand for long periods at a time Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Training and Orientation Garrett Companies Onboarding Program in Indianapolis. Membership in professional organizations and continuing education is supported by The Garrett Companies. Company specific Edge 2 Learn training provided.
    $38 hourly 2d ago
  • Branch Field Service Manager - Cripple Creek

    Earn Up To $3, 000 Sign-On Bonus

    Customer service manager job in Cripple Creek, CO

    The Branch Field Service Manager plays a critical leadership role in overseeing the efficient and profitable operation of the branch field service department at a mine site. This position is responsible for managing a team of skilled technicians, ensuring high-quality service delivery, and maintaining strong relationships with a critical customer and internal stakeholders. The ideal candidate will bring a deep understanding of mining equipment service, safety compliance and efficiency, advising and making recommendations with respect to the best interests of the company, while driving site performance and customer satisfaction in a demanding mining environment and working in a manner that reflects the company's vision of working as “One Professional Team.” This position reports to the General Manager of Service. A career with Wagner Equipment Co. offers growth opportunities and a comprehensive benefits package. Click here to learn more. Pay Range: $77,500.00 - $106,200.00 Annually Salary is dependent on education and experience. Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees Paid Time Off (PTO) Plan Company Paid Holidays Medical, dental, and vision insurance Life and AD&D Insurance 401K Savings Plan Tuition Reimbursement Employee Assistance Program (EAP) Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Team Leadership: Oversees some or all of: Field Service Dispatchers, Journey Technicians, Resident Field Service Technicians, and Service Writers. Supervise branch field service specialists, providing guidance, coaching, performance reviews and performance management. Foster a positive, collaborative team environment, emphasizing accountability, adaptability, and continuous improvement. Hires, trains, and directs the work of all field service personnel to perform at the highest level possible. Administrative & Documentation Management Oversees all administrative needs and maintains paper flow, including invoicing, customer feedback. Ensures all warranty invoicing to internal and external customers is completed. Maintains and supplies all truck administrative paperwork, safety requirements, and DOT records. Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding special warranty situations. Budgeting & Planning Develops and manages yearly budget for the Branch Field Service department. Plans long-term and short-term truck equipment and tooling purchases and makes recommendations Makes long and short-range plans on equipment and facilities requirements and makes recommendations. Technician Support & Development Provides safety equipment and training to all field service technicians as needed. Collaborates with the Wagner Training Institute Service Training Manager to schedule field technicians into schools and classes. Applies working knowledge of Caterpillar systems including basic mechanical, electrical, and hydraulic systems. Customer Service & Sales Support Works with customers to resolve concerns about service work. Recommends the most cost-effective repair procedures and guidelines to customers. Works closely with customer to understand and manage key mining KPIs, such as MTBF, MTTR, Physical Availability, and PM Compliance Safety & Compliance Maintains and executes good housekeeping and safety in the workplace to promote company image and employee safety. Ensure the Branch complies with safety regulations and company policies and addresses safety issues proactively. Promote a safe working environment and address safety issues proactively. Other Responsibilities Other duties as assigned by manager. Minimum Qualifications: High School Diploma or equivalent 5+ years of experience in field service leadership or a similar role 5+ years servicing heavy equipment 5+ years customer service experience 5+ years administrative/clerical experience 3+ years sales experience Intermediate knowledge of Microsoft Excel, Outlook, and PowerPoint Preferred Qualifications: Bachelor's degree in Business Administration or a related field Basic knowledge of DBS and Wynne Basic knowledge of ET/SIS/SIS Web/STW Physical Demands & Competencies: Standing, walking, talking, sitting, use of hands & hearing Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds Ability to perform data entry, use of telephone, reading/writing, reasoning, organizational, communication & analytical skills Travel Requirements: 1- 25% Work Environment: Noise: Quiet Indoors Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
    $77.5k-106.2k yearly 48d ago
  • Field Service Manager

    Skyline Products 3.7company rating

    Customer service manager job in Colorado Springs, CO

    Job DescriptionSkyline Products is a leading manufacturer of innovative electronic signage solutions for the transportation and fuel retailing industries. With over 50 years of proven success and a commitment to engineering excellence, we're looking for driven, collaborative professionals to help us shape the future of intelligent signage. Be part of a team that values quality, innovation, and long-term customer partnerships, all within a company that's built to last. Skyline Products is currently recruiting for a Field Service Manager who be responsible for leading our customer service team and overseeing field operations. The successful candidate will be responsible for ensuring customer satisfaction, managing field operations efficiently, and driving continuous improvement in both areas. You will play a critical role in the post-install stage of a products lifecycle. Job Responsibilities: Customer Service Team Management: Lead and oversee customer service representatives and operations to ensure timely and efficient resolution of customer issues and complaints to ensure a high level of customer satisfaction. Field Operations Team Management: Lead and oversee field operation teams to ensure timely and efficient product pre-installation testing, installations, repairs, and maintenance. Coordinate with field technicians and internal/external obligations to schedule and prioritize tasks and assign/schedule field technicians to optimize service coverage and response times. Team Management and Development: Provide training and support to field technicians to ensure technical competency, customer service excellence, and ensure compliance with safety standards and regulations. Recruit, train, and develop customer service and field operations teams. Improve, develop, and implement policies, procedures, and standards. Collaborate with sales, marketing, customer project manager, product development and engineering teams to develop and implement operational strategies aimed at improving service efficiency and effectiveness. Customer Satisfaction and Relationship Management: Drive and monitor customer issues, feedback and satisfaction levels taking proactive measures to address any issues or concerns in a timely manor. Maintain and manage a field issue database to identify and highlight endemic issues. Build and maintain strong relationships with customers, ensuring their needs are met and exceeded. Serve as a point of escalation for complex customer inquiries or complaints, resolving issues in a timely and satisfactory manner. Performance Analysis and Reporting: Set clear objectives and performance targets and monitor team performance and productivity, ensuring adherence to quality standards and service level agreements. Utilizing the results of the analysis and reporting, use data-driven insights to make informed decisions and drive continuous improvement initiatives. Prepare reports for upper management review Other responsibilities as required. Qualifications and Skills: Bachelor's degree in Business Administration, Operations Management, or related field. MBA or equivalent experience is a plus. 10+ years' experience in managing customer service and field operations teams in a technical industry. Strong leadership skills with the ability to motivate and inspire teams to achieve goals. Excellent communication and interpersonal skills (verbal and written), with the ability to effectively interact with customers, team members, and stakeholders. Analytical mindset with the ability to interpret data, problem-solve with a focus on delivering exceptional service and resolving issues promptly with a willingness to get hands on. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously while maintaining a high attention to detail. Technical/Manufacturing experience highly recommended Knowledge of industry trends, best practices, and regulatory requirements related to client services and customer experience. A well-rounded individual that is a self-starter and has good self-management/organization skills a must Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Publisher) CRM/ERP/Ticketing System Experience (M2M/Heat/NetSuite) Travel 50% - 75% Compensation: $80k - $95k Benefits: Health Care Plan (Medical, Dental and Vision) 401k with company match Life Insurance (Basic, Voluntary and AD&D) Paid Time Off Short Term and Long Term Disability Training and Development Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Powered by JazzHR Q5C7l5CmT7
    $80k-95k yearly 12d ago
  • Service Manager Colorado Springs, CO

    Talon Recruiting

    Customer service manager job in Colorado Springs, CO

    Talon Recruiting has partnered with a leading heavy equipment dealership. We are in search of a Service Manager in Colorado Springs, CO. The Service Manager will oversee the service department operations. Daily duties include, but are not limited to: *Establish, implementation and adherence to company-wide best practices for service department. *Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff. *Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service. *Initiate procedures and leadership practices to create a business environment for participative management. *Supervise training and development of the service organization team. *Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required. *Travel to customer site and locations within area of responsibility as required Compensation and Benefits: *Competitive Salary and Bonus *Car allowance *401(k) *Medical, dental and life insurance. *Paid time off including vacation, sick days and holidays.
    $62k-101k yearly est. 60d+ ago
  • Service Manager

    Marmic Fire Safety

    Customer service manager job in Colorado Springs, CO

    Introduction Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us! Position Summary The Service Manager at Marmic Fire and Safety is responsible for overseeing and enhancing the company's service operations, including the maintenance, inspection, and repair of fire protection systems and safety equipment. This role involves managing a team of service technicians, ensuring high-quality service delivery, and maintaining strong client relationships. The Service Manager will ensure that all service activities are completed efficiently, comply with regulatory standards, and meet customer expectations. Core Responsibilities Service Operations Management: * Oversee daily service operations, including scheduling, dispatching, and coordinating service calls for maintenance, inspections, and repairs of fire protection systems and safety equipment. * Ensure that all service activities are conducted in accordance with company policies, safety regulations, and industry standards. Team Leadership and Development: * Lead, mentor, and manage a team of service technicians, providing guidance, training, and support to enhance their performance and technical skills. * Develop and implement training programs to keep the team updated on the latest technologies, safety practices, and industry standards. Client Relationship Management: * Act as the primary point of contact for clients, addressing service inquiries, resolving issues, and ensuring high levels of customer satisfaction. * Build and maintain strong relationships with clients by delivering exceptional service and effectively managing service agreements and contracts. Quality Assurance and Compliance: * Ensure that all service work meets quality standards and complies with relevant codes, regulations, and company policies. * Conduct regular quality inspections and audits of service work to ensure adherence to safety and operational standards. Process Improvement: * Identify and implement process improvements to enhance the efficiency and effectiveness of service operations. * Utilize feedback from clients and service technicians to make data-driven decisions and continuously improve service delivery. Budget and Resource Management: * Manage service department budgets, including labor, materials, and equipment costs, ensuring that expenses are controlled and service operations remain within financial constraints. * Optimize resource allocation and scheduling to balance workload and maximize productivity. Reporting and Documentation: * Prepare and present regular reports on service department performance, including key metrics such as service response times, customer satisfaction, and operational efficiency. * Maintain accurate records of service activities, including service orders, work performed, and client interactions. The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Minimum Qualifications * Must have verifiable field experience of 6-8 yrs performing inspections and repairs * Must have 2-4 yrs leading sprinkler or fire alarm service team of 6 or greater. * Minimum of 5 years of experience in service management or a similar role within the fire protection. * Proven leadership skills with the ability to manage and motivate a team of service technicians. * Strong understanding of fire protection systems, safety regulations, and industry standards. * Excellent problem-solving, communication, and organizational skills, with the ability to manage multiple priorities effectively. * Certified in Sprinkler or Fire Alarm CSA or Nicet II. Preferred Qualifications * Bachelor's degree in Engineering, Fire Protection Technology, Business Administration, or a related field. * Relevant industry certifications (e.g., NICET, CFAA) and experience with fire safety equipment and systems. * Experience with service management software and tools. Benefits & Perks At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks! * Employee Ownership Program * Company-paid training programs and on-the-job training. * Tele-health services if healthcare coverage is elected * 401K plan with up to a 4% company match * Medical, Dental and Vision Insurance effective the first of the month following your start date * Accrual of up to 13 days of Paid Time Off (PTO) in your first year * 7 Paid Holidays annually Who We Are Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization. As we've expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we've built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters. Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families. Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more-protecting lives and property every step of the way. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
    $62k-101k yearly est. 14d ago
  • Qualified Autism Service Practitioner-Supervisor (QASP-S)

    Woven Care

    Customer service manager job in Pueblo, CO

    We're the leading provider of multidisciplinary pediatric therapy services in Colorado, serving families along the front range since 2005. We're building an organization by clinicians and for clinicians, together. Woven Care is experiencing rapid growth in Colorado and beyond. Join us! Position Summary: The Qualified Autism Service Practitioner-Supervisor (QASP-S) is responsible for protocol modifications on skill programs and behavior intervention programs designed by Board Certified Behavior Analysts (BCBAs) for children with autism spectrum disorder. This role serves as the bridge between treatment plans and direct implementation, ensuring all interventions meet specified clinical standards and achieve meaningful outcomes for our clients. Compensation and Benefit Information: $58,000-$73,000/year Medical/dental/vision insurance 401(k) with company matching Tenure-based PTO that grows with you Life and disability insurance Employee referral program Essential Duties and Responsibilities: Conduct Protocol modification on individualized treatment plans developed by BCBAs Provide direct ABA therapy to children with autism in clinic, home, or community settings Collect and analyze behavioral data to track client progress Conduct skill assessments and functional behavior assessments under BCBA supervision Implement behavior management strategies and skill acquisition programs Train and support Registered Behavior Technicians (RBTs) in delivering high-quality interventions Document client progress and maintain accurate session notes Collaborate with families and caregivers to ensure consistency across environments Participate in treatment planning meetings and provide input on client programming Assist with parent training and support Maintain current knowledge of evidence-based practices in autism treatment Uphold ethical and professional standards in accordance with industry regulations Other duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities): Required: Minimum of a Bachelor's degree in a related field (e.g., psychology, education, social work, behavior analysis) Current QASP-S certification or at least 900 hours completed Experience providing ABA therapy to children with autism Strong data collection and analysis skills Excellent written and verbal communication abilities Ability to work collaboratively within a team-oriented environment Passion for working with children and making a lasting impact Attention to detail and organizational skills Preferred: Working toward BCBA certification Experience in a clinic-based setting Background in working with various age groups and functioning levels Knowledge of various assessment tools (VB-MAPP, ABLLS-R, AFLS, etc.) Experience in training and supervising staff Schedule and Location: Monday - Thursday: 8:00 am - 4:00 pm Fridays: 8:00 am - 1:00 pm Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Our Commitment: We're one team with one purpose: to build the best children's healthcare organization in the United States so every child can access the care they deserve. Everything we do starts and ends with driving the best clinical outcomes for our patients. Equal Employment Opportunity: We are an equal opportunity employer and do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. Woven Care uses e-Verify to authorize eligibility for employment.
    $58k-73k yearly Auto-Apply 20h ago
  • Call Center Sup/TL

    Systems Integration, Inc. 4.3company rating

    Customer service manager job in Colorado Springs, CO

    Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring a Call Center Sup/Team Lead to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week. This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate. The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training. Job Requirements: SII is an equal opportunity employer, offering competitive pay * Must be a US citizen and be able to obtain a public trust clearance. * Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. * Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. * Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. * Excel at reading comprehension, understanding written communications in work related documents. * Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives. * Responsible for the development of direct reports through weekly coaching, and quality inspection. * BA Degree preferred. and performance-based incentives, including paid vacation, 10 paid holidays per year. Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.
    $32k-40k yearly est. 60d+ ago
  • Nursing Unit Manager

    Stellar Senior Living

    Customer service manager job in Caon City, CO

    We are seeking an outstanding Registered Nurse/Unit Manager to join our team at a large senior living community in Canon City, Colorado. Come join a team of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve. Unit Manager provide support to clinical leadership team the overall operation of the nursing department. This includes providing guidance, leadership, training, and oversight of 50+ clinical staff who provide care services to 80+ long-term and short-term residents. About Us At Stellar Senior Living, our supreme goal is to do and be the best in all we undertake - and to provide a Stellar life for our residents, their families, and our employees. As a premier provider of assisted living and memory care communities across the Western United States, we're passionate about creating vibrant, supportive environments where residents can thrive. "Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO If you are looking for a company and team that understands the value of people, then check us out! Stellar Senior Living, a privately-owned family company, is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us. Why You'll Love Working Here Competitive Pay and Benefits: In addition to a market-leading salary, full-time employees are eligible for medical, dental, and vision insurance. On top of this, Stellar also offers a generous Paid Time Off policy, 401(k) with company matching, holiday pay, and more. Career Growth: We're a growing company with opportunities for advancement and company-sponsored training. Tuition reimbursement and ongoing learning opportunities are available. Work Perks: Depending on the role and community, you may receive free meals on shift, on-demand pay (access to your wages as soon as you earn them), and a supportive, team-driven environment. Your Role: Assistance with oversight and responsibility for daily operations of our clinical department Hiring, training, and development of staff in conjunction with the leadership team Work directly with residents to evaluate needs and services to accurately assess, communicate and document resident status on electronic care system Oversight of aides and nurses and other care staff. delegation of nurse duties to unlicensed personnel as needed Other leadership duties as needed Qualifications: Current RN or LPN license in the State. Experience in skilled nursing, Assisted Living, Geriatric Nursing or Gerontology and/or Dementia Care Knowledge/demonstrated ability to develop and utilize service plans, medication management systems, infection control practices and safety procedures Skills in promoting teamwork, leadership, team member empowerment, and responsiveness to residents Love for seniors! Join Us If you're ready to bring your skills and compassion to a mission-driver organization where residents and employees matter, we invite you to apply and grow your career with Stellar Senior Living We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of Stellar Senior Living's continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.
    $64k-100k yearly est. 1d ago
  • Service Supervisor

    DH Pace 4.3company rating

    Customer service manager job in Colorado Springs, CO

    Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. DH Pace Company, Inc. aspires to hire a Service Supervisor in our Colorado Springs office! This individual will effectively coordinate field employees to provide service to the customer's satisfaction. If you enjoy working in a fast-paced environment, can work well with external and internal customers, and be a forward thinker, apply now! Starting pay: $65,000 depending on experience. Job Responsibilities Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development Ensure workforce is efficiently managed to minimize negative labor variants Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment Other responsibilities as assigned Requirements Bachelor's degree, highly preferred and a minimum of 2-3 years of management and leadership experience. An equivalent combination of education and experience can be considered Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations Proven ability to implement process improvements Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude Ability to effectively communicate with the customer and represent the company in a professional manner Possess an ability for technical applications and mechanical systems Must possess a Valid Driver's License and good driving record #PaceID3 Our benefit offerings include: Medical, dental, and vision options: Available on the 1 st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1 st year; 16 days accrued during your 2 nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
    $65k yearly Auto-Apply 7d ago
  • Service Supervisor - Artemis at Spring Canyon

    Education Realty Trust Inc.

    Customer service manager job in Colorado Springs, CO

    ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. * Starting at $25 per hour The hourly range for this role is $33 - $35. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************. ANTICIPATED CLOSING DATE February 16, 2026 This date may be subject to change due to evolving business needs.
    $33-35 hourly Auto-Apply 2d ago
  • Card Services Supervisor

    ANB Bank 4.2company rating

    Customer service manager job in Colorado Springs, CO

    ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes a difference. ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position. Hiring Pay Range: $25.00 - $35.00 per hour * This position may be eligible to receive an additional $1.00 per hour is approved for the Spanish Communication Assistant Program * The hiring pay range for this position is commensurate with the level of relevant experience and education. Health & Wellness Benefits (Subject to Eligibility Requirements) * Minimum 4 Weeks of Paid Time Off (PTO) * 11 Paid Holidays * Medical, Dental, and Vision Insurance * Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts * Company provided Live, AD&D, and Disability Insurance with supplementation options * 401(k) plan with discretionary company match and profit sharing * Discretionary annual bonus and employee referral incentives * Employee Assistance Program (EAP) * Tuition Reimbursement Program * Spanish Communication Assistant Program Incentive * Employee Banking Products Summary * The Card Services Supervisor is primarily responsible for the day-to-day operations of the card Services department and assisting the Operations Officer in achieving bank objectives. The candidate will be responsible for the implementation and updating of departmental procedures and managing relevant projects. They will help to ensure that both controls and process disciplines are rigorously maintained and continually enhanced through precise policies and procedures, metrics reporting, risk assessments, quality assurance and root cause analysis. This role functions in a fast paced, dynamic and multi-tasked environment with very aggressive delivery schedules. Essential Duties and Responsibilities * Supervises a team of Card Analysts and Investigators who review and process disputes. Provides direction in the investigation and evaluation of suspicious activity. * Lead the team with ability to coordinate resources to complete business objectives and support their performance development. * Interacts with bank examiners and/or internal auditors in reviewing the department processes and/or systems. * Ensures the department is audit ready. Addresses and corrects issues raised in audits and exams. * Serve as a liaison with third-party vendors in the development, enhancement, and ongoing maintenance of card systems. * Reviews statistical analysis reports to determine system and staff efficiency. * Develops a strong understanding of the issues, analyzes the business scenarios root causes, articulates key risks and customer impacts, develops and provides feedback on appropriate remediation strategies, validates and tests the remediation plans and provides assurances of quality remediation results by validating the remediation work. * Assists in the development of training programs as well as policies and procedures for the department. * Assists in the development of card risk management and strategic planning. * Works dispute queues and team tasks, as needed. * Assumes additional responsibilities and leads special projects as assigned. * Creates card training for all bank staff. * Maintains dispute and card related general ledger accounts and aids with reconciliation. * Independently maintains and administers departmental systems and conducts required audits, as necessary. Identifies and independently resolves problems related to the department and its systems. * Communicates significant issues to management; makes recommendations when weaknesses are identified. * Develops a working knowledge of operational dynamics and key drivers, including external industry knowledge of capabilities and best practices. * Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA); Regulations E, NACHA, Visa Rules and other related banking regulations as applicable, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position. * Maintains strong PC and software skills (including Windows, Excel and Word) and an aptitude for learning bank systems. * Ability to travel (service as defined by department standards. * Maintains confidentiality as defined by department standards. * Supports the company's Mission, Vision, and Values. * Other duties may be assigned. Education and/or Experience * Four years of financial industry or law enforcement experience or three years anti-financial crimes experience (i.e. BSA, Fraud, Cards). * High school diploma or general education degree (GED) required. Bachelor's degree or equivalent combination of education and experience preferred. * Supervisory experience preferred. * Advanced experience (i.e. 3+ years) with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred. * Advanced understanding of banking products, services, forms, and regulations preferred. Work Schedule: Monday - Friday, 8:00am - 5:00pm Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disability / Veteran ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development, and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law. ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that Applicant not provide information on age, date of birth, or graduation date from any academic institution, including on resumes. Anticipated Date of Application Window Closure: 02/12/2026 (or until filled)
    $25-35 hourly 6d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Colorado Springs, CO

    Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.
    $36k-55k yearly est. Auto-Apply 60d+ ago
  • Restaurant Service Manager

    Cyhawk Hospitality

    Customer service manager job in Colorado Springs, CO

    Benefits: Life/Disability Insurance Dental insurance Health insurance Paid time off CyHawk Hospitality, Inc., franchisee for Perkins Restaurant is now hiring a front-of-the-house Service Manager for our location in Colorado Springs Weekends are required with a 50-hour typical workweek. Salary range is $52,000 - $55,000, depending on experience, plus bonus. Benefits include 2 weeks of vacation, health, dental, life/disability insurance, and more. Plus, we're closed on Christmas day. CyHawk is a growing company that opened our first Perkins in 2007 and now own 21 restaurants. SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Compensation: $52,000.00 - $55,000.00 per year Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $52k-55k yearly Auto-Apply 5d ago
  • Qualified Autism Service Practitioner-Supervisor (QASP-S)

    Woven Care

    Customer service manager job in Colorado Springs, CO

    We're the leading provider of multidisciplinary pediatric therapy services in Colorado, serving families along the front range since 2005. We're building an organization by clinicians and for clinicians, together. Woven Care is experiencing rapid growth in Colorado and beyond. Join us! Position Summary: The Qualified Autism Service Practitioner-Supervisor (QASP-S) is responsible for protocol modifications on skill programs and behavior intervention programs designed by Board Certified Behavior Analysts (BCBAs) for children with autism spectrum disorder. This role serves as the bridge between treatment plans and direct implementation, ensuring all interventions meet specified clinical standards and achieve meaningful outcomes for our clients. Compensation and Benefit Information: $58,000-$73,000/year Medical/dental/vision insurance 401(k) with company matching Tenure-based PTO that grows with you Life and disability insurance Employee referral program Essential Duties and Responsibilities: Conduct Protocol modification on individualized treatment plans developed by BCBAs Provide direct ABA therapy to children with autism in clinic, home, or community settings Collect and analyze behavioral data to track client progress Conduct skill assessments and functional behavior assessments under BCBA supervision Implement behavior management strategies and skill acquisition programs Train and support Registered Behavior Technicians (RBTs) in delivering high-quality interventions Document client progress and maintain accurate session notes Collaborate with families and caregivers to ensure consistency across environments Participate in treatment planning meetings and provide input on client programming Assist with parent training and support Maintain current knowledge of evidence-based practices in autism treatment Uphold ethical and professional standards in accordance with industry regulations Other duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities): Required: Minimum of a Bachelor's degree in a related field (e.g., psychology, education, social work, behavior analysis) Current QASP-S certification or at least 900 hours completed Experience providing ABA therapy to children with autism Strong data collection and analysis skills Excellent written and verbal communication abilities Ability to work collaboratively within a team-oriented environment Passion for working with children and making a lasting impact Attention to detail and organizational skills Preferred: Working toward BCBA certification Experience in a clinic-based setting Background in working with various age groups and functioning levels Knowledge of various assessment tools (VB-MAPP, ABLLS-R, AFLS, etc.) Experience in training and supervising staff Schedule and Location: Monday - Thursday: 8:00 am - 4:00 pm Fridays: 8:00 am - 1:00 pm Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Our Commitment: We're one team with one purpose: to build the best children's healthcare organization in the United States so every child can access the care they deserve. Everything we do starts and ends with driving the best clinical outcomes for our patients. Equal Employment Opportunity: We are an equal opportunity employer and do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. Woven Care uses e-Verify to authorize eligibility for employment.
    $58k-73k yearly Auto-Apply 19h ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Pueblo, CO?

The average customer service manager in Pueblo, CO earns between $29,000 and $85,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Pueblo, CO

$50,000
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