Customer service manager jobs in Racine, WI

Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace Profit Sharing 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Starting base pay up to $23.50/hr with annual performance-based merit raises* The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for: Resolving customer issues Providing technical assistance and training for service technicians and advisors Supervising Service Center associates Performing Technician responsibilities as needed Demontrating awareness and compliance with Loss Prevention and safety policies. Qualifications Must possess a valid driver's license Great communication skills Prior Automotive Maintenance experience is preferred Prior supervisory experience preferred Prior Retail experience preferred Able to work evenings when needed and at least every other weekend Able to pass pre-employment drug screening and background checks Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date Must possess or have the ability to obtain forklift certification Ability to read and speak English and communicate with customers and co-workers *Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications. EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.

Be part of something big - and growing. Truck Country is seeking an experienced Service Manager to lead our Milwaukee Service Department. This is an incredible opportunity to step into a high-visibility leadership role as we prepare to move into our brand-new, state-of-the-art Germantown, WI dealership in 2026. If you're driven, customer-focused, and passionate about technician development and operational excellence, we want to talk to you. What You'll Do As our Service Manager, you will oversee the full operation of the Service Department, including: Leading and developing Shop Foremen, Service Advisors, Warranty personnel, and Technicians Ensuring technician efficiency stays at 96% or better Managing customer relationships, resolving concerns, and growing our customer base Partnering with Recruiting on ongoing technician hiring Monitoring training, performance evaluations, and retention efforts Maintaining a safe, organized, and productive shop environment Collaborating closely with the General Manager and dealership leadership team Supporting our continued growth as we transition into the new Germantown facility What We're Looking For 4+ years of supervisory experience in a dealership or fleet setting Strong communication, leadership, and organizational skills Knowledge of heavy-duty truck service operations Ability to manage a fast-paced environment and support multiple priorities Customer-centered mindset with a commitment to quality and efficiency Why Truck Country? Huge career opportunity with the upcoming move to our brand-new dealership Family-owned, growth-oriented company Supportive leadership and strong team culture Continuous learning, training, and advancement Competitive compensation and benefits package

We are Toshiba. We have an unwavering drive to make and do things that lead to a better world. At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together. Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions - new equipment, retrofits, maintenance, outage planning and more - for current and future power generation needs in the Americas, including thermal, hydro and nuclear power plants. Position Summary We are seeking a Mechanical Field Service Manager to work out of our West Allis, WI office. The Mechanical Field Service Manager is responsible for the planning and execution of customer maintenance outages within the North American Toshiba fleet as well as Other OEM Steam Turbines and Generators. This role directly manages Toshiba's domestic Field Service Technical Advisors and Site Managers, while working closely with supporting services such as craft labor, subcontractors, and commercial operations. Key responsibilities include ensuring safety, quality, on-time delivery, budget adherence, and customer satisfaction through direct involvement in outage planning and execution. This role supports opportunity development in collaboration with sales, engineering, and proposal teams, and is responsible for building all outage schedules and cost estimates during project bidding. They oversee outage execution, manage project tracking to budget, ensure compliance with customer requirements, and drive standardized completion of outages. Additionally, the role promotes continuous improvement in training and development within Field Services processes through the established TA Training Program. Essential Duties Collaborate closely with Toshiba Sales and Marketing to develop future opportunities for Field Services. Work with Toshiba Engineering to manage planned work scopes in alignment with fleet recommendations, provide practical and timely disposition of discovery work, and implement technological improvements to processes. Manage all aspects of the Field Service department, including employee safety, execution quality, on-time delivery, outage planning, resource and outage scheduling, department budgeting, performance appraisals, personnel development, and subcontractor coordination. Direct the development of estimates, specifications, and maintenance/work packages that define work scope and resource requirements for outage projects. Develop necessary performance plans and budgets to ensure adequate funding and staffing in support of the Company's goals and objectives for maintenance services. Establish cost control and review measures to monitor outage performance and ensure expenditures are prudent and within budget. Continuously identify and refine the proposal process to reduce quote cycle time. Travel Project Travel required, up to 25% during outage season. Education and Required Experience 10 years' experience in field service operations with experience in steam turbine and generator equipment maintenance and service. Strong initiative and self-motivation. Experience in managing a remote team. Solid engineering and commercial judgment skills. Strong analytical skills to prioritize work and troubleshoot issues efficiently. Advanced level of planning and organizational skills. Above average verbal and written communications skills, including: directing personnel, report writing, communication with all levels of stakeholders both internal and external. Experience in effective procedure and process execution. Experience with the use and application of ERP systems. Proficiency in Microsoft Office (Word, Excel, and Power Point) and knowledge of document management concepts and computer-based document management systems is needed. Familiarity with Microsoft Project is highly desired. Physical Requirements (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.) While performing the duties of this job, the employee is regularly required to talk or hear and stand. The employee is occasionally required to walk, use hands to finger, handle or touch, stoop, kneel, climb, balance, crouch or crawl. The employee must occasionally lift and /or move up to 25 lbs. and rarely lift and/or move up to 50 lbs. The specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment will vary depending on the customer's facility and the work to be performed. Work Environment While performing the duties of this job, the employee regularly travels to customer sites and is exposed to outdoor weather conditions, work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The work within a customer's facility is regularly loud and can often be extremely loud. Additional Info Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health and wellness programs as well as generous t ime off. Toshiba is an Equal Opportunity Employer.

Direct Hire Salary: ~ $160-$180k + bonus Hybrid: Lake Forest, IL (3 days a week on-site) About the Role As the Sr. Manager of Cloud Architecture and Engineering, you will lead the strategic design, implementation, and governance of cloud platform solutions across the enterprise. Your mission is to ensure secure, scalable, and resilient cloud services that support the digital transformation. You will collaborate closely with operations, security, and business stakeholders, as well as managed service partners, to maximize the value of cloud investments. Responsibilities Lead Cloud Strategy and Architecture Define and evolve the enterprise cloud architecture to align with business goals, ensuring scalability, sustainability, and technical excellence. Design Resilient Cloud Solutions Architect cloud environments with a focus on high availability, disaster recovery, performance, and security for both COTS applications and internal workloads. Drive Cloud Modernization Lead initiatives to transition from IaaS to PaaS and native cloud services, optimizing operational efficiency and business value. Implement FinOps Practices Develop financial governance strategies that promote cost transparency, accountability, and optimization across cloud resources. Oversee Cloud-Based Software Deployment Manage the integration, configuration, and lifecycle of commercial software in cloud environments, ensuring compliance and performance. Establish Cloud Governance Frameworks Implement robust technical and financial governance models to ensure policy adherence and consistent standards across the cloud landscape. Promote Cloud-Native Adoption and Automation Advocate for cloud-native tools and automation to enhance agility, reduce manual effort, and improve scalability. Minimum Qualifications 7+ years of experience in hosting operations, preferably in manufacturing environments. Proven ability to communicate cloud operations concepts and cost models to both technical and business stakeholders. Experience working in hybrid delivery models with internal teams and managed service providers. Hands-on experience with AWS in hybrid environments (IaaS and PaaS). Deep understanding of: Cloud infrastructure and security Identity management Infrastructure as code and automation High availability and disaster recovery solutions Strong incident management and problem-solving skills. Experience building and managing hosting operations teams, including vendor oversight. Familiarity with ITIL practices and both Agile and Waterfall methodologies. Working knowledge of CI/CD pipelines and securing cloud workloads. Preferred Qualifications Certification in AWS or other cloud platforms. Experience implementing FinOps frameworks. Background in enterprise architecture or cloud governance.

LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated General Manager - Operations Leadership Opportunity to join their team. Seeking a hands-on General Manager to oversee operations and drive organizational excellence. This is a rare opportunity to join a growing company with a strong reputation for quality and employee engagement. You will provide strategic oversight for all administrative, operational, and human resources functions, directly managing a team of 20 employees, including office staff, Shop Manager, Production Manager and Quality Manager. You will report to ownership and play a pivotal role in shaping company culture, building strong relationships, and fostering a collaborative environment. Key Responsibilities: Leadership & Culture Building: Serve as a servant leader, inspiring trust and engagement across all levels. Champion open communication, positive remediation, and honest feedback to nurture a supportive workplace. Problem Solving: Proactively address operational challenges, ensuring issues are resolved efficiently and escalations are managed constructively. Financial Management: Oversee budgeting, costing, AP/AR, and credit evaluation. Set profit margin goals and monitor financial performance to support sustainable growth. Staff Development: Lead hiring, onboarding, and employee relations. Support training, compensation reviews, and career development initiatives. Operational Excellence: Maintain compliance, manage vendor relationships, and ensure the accuracy of business processes. Drive continuous improvement in systems and procedures. Customer & Vendor Relations: Evaluate customer credit, manage payment terms, and participate in key meetings to strengthen partnerships. Qualifications and Skills: Bachelor's Degree required. 7+ years of proven leadership experience in operations, manufacturing, or business administration. Exceptional interpersonal skills with a passion for building relationships and developing teams. Strong financial acumen and analytical abilities. Manufacturing industry experience is preferred. Comfortable being hands on in a plant manufacturing environment, walking the plant floor and engaging with staff at all levels of the organization. Proficiency in Microsoft Office and business/ERP systems. Compensation Range: $130,000 - $150,000 Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance. If you are a passionate General Manager looking for a new and rewarding career, please apply today! You don't want to miss out on this opportunity! LHH is a leader in permanent recruitment-and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn't a perfect match. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **************************************

TheMilVet is partnered with PE clients who are consolidating fragmented industries across America. These are industries that have no national presence or brands that dominate the market. Our PE partners create value through consolidation and quickly scaling the core business in a high growth environment. As an example, a sister portco in this fund grew its revenue from $0 to $2B in 4 years and after 300+ acquisitions. For more information about his strategy, we've included an article from the Harvard Business Review . Private Equity Needs a New Talent Strategy Our clients enter a market through acquisition, hire a leader to be its champion for growth [the General Manager], and begin to rapidly scale the local market. As the new market grows, they search for other local complementary businesses to tie under the newly hired GM. Assuming performance, the goal is for the new GM to grow into the market leader responsible for multiple companies. This PE client is a top-decile private equity fund with a long history of successful investments in professional, residential, and tech services. This specific holding company is an investment out of its 9th fund, which will have ~$4.5 billion of committed capital and is focused on acquiring and growing residential home services companies. Company revenue has grown from $0 to $400M in 12 months. Their executive leaders who are building this firm are experienced PE operators and represent an all-star team. Past GM hires have included high performing Veterans with strong leadership skills and next-level execution abilities. Military profiles include leaders from Special Forces, Ranger Regiment, the nuclear Navy, USMC Infantry and MARSOC, etc. Position Details: This is an opportunity to be a General Manager at one of the company's partner brands. The GM will oversee all aspects of a location's day-to-day operations; the person is the ‘sunrise and sunset' for the entire business. The GM will drive growth, performance metrics, create an amazing workplace culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. You will own the full operating P&L of a specific geography in the continental US and will be responsible for driving organic growth of the business. You will be supported by regional presidents, partner services teams that work at the holding company level, and adjacent business GMs. Additional primary responsibilities will include: Successful integration of tuck-in acquisitions that occur in your market area Hiring and managing business leaders within your company Partnering with peer GMs to ensure that best practices are shared across the full platform Working with peers and leadership to share best practices Your Professional Qualifications: Key attributes for the right hire: Unmatched will to win as a team Ownership mentality Growth mindset Able to identify opportunities, motivate employees, and create a culture of growth Data-driven decision making KPI focused Servant leader mindset History of building great teams of A-players with high retention Enjoys building a team-first mentality Bias for action History of operating at high pace of play Deep respect for blue-collar workers Compensation: Upper $100Ks - Low $200s OTE Performance-based equity Industry-leading benefits package

Pleasant Prairie Premium Outlets The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

The QTI Group is excited to partner with a growing manufacturer in Richmond, Illinois to hire their next General Manager. The General Manager will be responsible for leading day-to-day manufacturing operations and will drive initiatives to optimize production, strengthen customer relationships, and foster a culture of continuous improvement. Responsibilities: Manage day-to-day operations between shop floor, administrative office and shipping/receiving activities Serve as ISO Internal Auditor and participate in regular management reviews Work with procurement team to identify trends in material pricing and availability, ensuring ability to meet customer demands Provide oversight and leadership to estimating, purchasing, logistics and accounting teams Provide strong customer support and ensure alignment with customers Qualifications: 7+ years of leadership experience in a manufacturing setting, with emphasis on operations, finance or business administration Familiarity with manufacturing operations, including vendor and customer relationship management Proficiency in ERP systems, QuickBooks and Microsoft Suite is desired

Imagine a career where you can enjoy being home every night and on the weekends! Advance your career with a privately held company that is focused on bringing health-conscious bottled water, water filtration, and coffee solutions to every home and business! Premium Waters is an industry leader with opportunities for growth all over the country. Premium Waters, Inc. is looking for a Customer Service Supervisor to join our team in the Milwaukee area. This is a management position focused on training, developing, and implementing both operations and policies. Responsibility includes the oversight of a customer service team with the goal of customer satisfaction. You would work closely with the office manager, operations, warehouse, sales, and production department staff to ensure proper execution and development of all processes daily. Feel good knowing that you are involved with products that people look forward to receiving, making this a fun job interacting with customers that are excited to be involved with your company. Enjoy a family-friendly environment where your success and well-being is of the utmost importance to the company and its success. Premium Waters offers a wealth of opportunities for growth and development. We are ready for you if you are flexible to change and excited about growth and development! As a valued team member, you will enjoy: • Competitive compensation • Great benefits package that includes medical and dental coverage as well as short term and long-term disability. Generous PTO package and paid parental leave. • 401(k) with match • Impressive wellness incentive program - including gym membership, insurance discounts, reimbursements and more for living a healthy lifestyle • Stability - Premium Waters is a financially sound organization that has grown through acquisition and continued reinvestment in the organization. If you have the following, Premium Waters wants to hear from you: • 3+ years of customer service experience in an office environment. • Knowledge of Microsoft Word, Excel, and Outlook required. • Excellent verbal and written communication skills • Ability to problem solve and use critical thinking skills to deliver strategic, effective results. • Knowledge and experience with managing a customer database (software) • Accounts Receivable experience preferred. • Ability to be a leader with experience as a supervisor or manager with a passion for delivering exceptional customer service. All new hires must pass a physical exam, background check and drug test. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

The Account Manager is responsible for providing general office support and a variety of client support and other related tasks. The Account Manager will be responsible for collecting, organizing, and analyzing client data as well as other administrative and support functions such as scheduling client appointments, greeting clients, answering incoming calls, receiving and processing investment checks, scanning and maintaining client information in CRM and completing applications and forms. Primary Responsibilities The Account Manager can expect to focus their work in the following areas: Client Communication Greet clients and guests in a professional, friendly and hospitable manner Answer telephones and direct callers to appropriate member of the firm Respond to client emails in a professional manner Attend client meetings in a technical, supporting, and learning role Client relationship development, including ongoing and regular client contact and communications Client Preparation Client support including performing a wide range of activities, such as data gathering and analysis, development of recommendations, implementation, and ongoing portfolio management - within a financial planning context. Assist advisors and clients in completing application, enrollment and other forms as needed Client service, including planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and new opportunity identification Data gathering from clients for initial meeting, engagement meeting and ongoing management meetings. Prepare necessary documentation and agendas one week in advance of appointments. Manage the follow-up process including action items, next contact date, follow up letter, update and maintain CRM. Prepare and mail forms and applications to clients as needed Forward investment checks and enrollment/application forms to necessary broker Administrative Tasks Daily Downloads (Pershing, DST Fan Mail) Review alerts from custodians May buy and sell investments for clients at the advisor's discretion Maintain electronic filing system, clear folders at the COB each day Administer and coordinate client billing process Consistently review accounts for compliance requirements Schedule client meetings with appropriate advisor Coordinate the pick-up and delivery of express mail services (UPS, Fed Ex) Scanning, filing, faxing and collating Place appropriate postage on outgoing mail and send via appropriate boxes Other Open and close the office (locking doors, turning off lights) Maintain kitchen area, stock refreshments and refrigerator Attend team meetings, Investment Committee Meetings and other meetings as necessary In addition to participation in the Financial Planning and Investment Committee meetings the CRA may participate in developing investment and financial planning strategies for the committees Complete special projects as needed Required Qualifications Self-confidence, personal integrity and an understanding of fiduciary responsibility A team player, with strong leadership skills and ability to multi-task and manage time effectively Ability to think through issues and problems from the client's perspective and offer solutions, willing to take responsibility for task completion, and seeks out ways to improve processes 2 years of relevant service-oriented experience and/or training, or equivalent combination of education and experience Ability to work independently on assigned tasks as well as to accept direction on given assignments Excellent verbal and written communication skills, and exceptional interpersonal communication skills Sound organizational skills and strong personal computer skills (MS Office Suite) Compensation Pay/benefits are competitive based on industry standards. Salary will be based on experience and industry benchmarks. Eligibility for Individual Performance as well as Firm-wide Incentive Bonuses Perks & Benefits 401(k) with Employer Match Health Insurance (with HSA option) Dental Insurance Vision Insurance Life Insurance Paid Time Off Policy Flexible Spending Account (FSA) Healthy Work/Life Balance Maternity/Paternity Leave Policy About World Investment Advisors World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry's premier independent retirement plan and investment advisory services to employers, executives, and individual investors. Collectively, WIA supports $76B assets1 across 65 offices and 310 team members. Stimulating Environment At World Investment Advisors we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants. Team-Oriented Professionals typically work together in teams with multiple people from different departments to meet our clients' needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities. Why World Investment Advisors? Great company culture with an awesome team-oriented atmosphere! Professional growth opportunities Friendly and collaborative work environment World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Pensionmark is committed to equality and deeply believes in diversity, sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different. #LI-GP1 #LI-Hybrid 1As of 12/31/2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion. Powered by JazzHR jSwxRhaKE3

At this time, CJ Logistics Americas is unable to offer visa sponsorship or support for work authorization. Candidates must complete an application at: ************************************************ Lead the Way in Customs Compliance: Customs Brokerage Manager (Hybrid) Wanted! Are you a highly skilled and licensed Customs Broker ready to take the reins of a high-performing team? We're seeking a Customs Brokerage Manager to spearhead our operations, ensuring flawless regulatory compliance and driving continuous improvement. If you thrive in a fast-paced, deadline-driven environment and possess a deep understanding of import regulations, this hybrid role (4 days in-office, Des Plaines, IL) is your next career move * Salary Range: $110,000 - $130,000 * Schedule: Ability to work flexible schedule to maintain a cadence of visibility to all employees in Brokerage. What You'll Do: * Oversee Operations: Lead daily customs brokerage activities, guaranteeing strict compliance with all U.S. Customs and PGA regulations (FDA, APHIS, EPA, DOT, etc.). * Build & Develop Teams: Coach, mentor, and empower a high-performing team, ensuring accurate and timely entry filings and documentation. * Ensure Regulatory Excellence: Monitor and adapt to regulatory changes, maintain company licenses and bonds, and serve as the go-to compliance resource. * Drive Financial Success: Own and manage P&L metrics, ensure accurate duty payments, and support mitigation efforts for penalties or protests. * Strategic Collaboration: Partner with internal teams and clients to deliver exceptional service and operational value. * Implement Best Practices: Develop and execute entry audit processes to ensure accuracy and revenue protection, while defining KPIs and driving continuous improvement. What You'll Bring: * An Active U.S. Customs Broker License (required). * A Bachelor's degree or equivalent professional experience. * 5+ years of leadership experience in a Customs Brokerage environment. * Demonstrated expertise in PGA processes (especially FDA, APHIS, Fish & Wildlife, EPA, DOT). * In-depth knowledge of U.S. import regulations, compliance requirements, and experience with post-summary corrections, protests, and penalty mitigation. * Strong proficiency in Microsoft Office and Google applications. * Exceptional interpersonal, leadership, and communication skills to effectively lead and convey information at all levels. The Perks: * Hybrid Work Model: Enjoy the flexibility of 1 remote day per week from our Des Plaines, IL office. * Be a key subject matter expert and drive significant operational value. * Work in a professional, climate-controlled office environment. If you're ready to lead from the front, ensure meticulous compliance, and foster a culture of excellence, apply today! CJ Logistics About Statement: At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Candidates must complete an application at: ************************************************ At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.

At TA Resources we've re-imagined traditional staffing and HR outsourcing with Small Businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Head of Customer Service & Support for our client located in Round Lake, IL. Our client is not just a fragrance and flavor house; they are the pioneers of perfumery, taste, and malodor abatement excellence. Our cutting-edge technology and trendsetting creations are poised to captivate your senses like never before. As Head of Customer Service & Support you will oversee a department consisting of Order Entry Specialists and Customer Advocates, managing all aspects of domestic and international orders including order changes, order tracking, and customer communication. The Head of Customer Service requires a strategic thinker who can provide exceptional leadership and ensure a seamless customer experience. This role requires a high level of urgency, accuracy, and a willingness to work flexible hours to accommodate clients and account executives in different time zones. Key Responsibilities: Lead, mentor, and manage a team of four direct reports, including Order Entry Specialists and Customer Advocates. Serve as the primary point of contact for escalated customer inquiries and complaints, providing timely and effective resolutions. Foster a positive and collaborative work environment, promoting teamwork and professional development. Conduct regular performance evaluations and provide constructive feedback and coaching. Maintain proactive communication with clients to provide updates and address any concerns. Monitor and track orders with open order and daily shipment live links to ensure they meet client specifications and deadlines as self-sufficiently as possible. Collaborate with internal teams to verify order progress and ensure timely fulfillment only as needed. Respond to customer inquiries via phone, email, and other communication channels. Ensure clear and professional communication tailored to the clients time zone, work hours, and preferences. Establish and maintain strong relationships with customers, ensuring clear and proactive communication. Monitor customer feedback and identify trends to continuously improve customer experience. Develop and implement customer service strategies aligned with the company's goals and objectives. Analyze key performance indicators (KPIs) and metrics to assess department performance and identify areas for improvement. Prepare and present regular reports to senior management on customer service performance and initiatives. Implement cross-training for all roles and responsibilities. Demonstrate urgency in addressing client needs and resolving issues promptly. Research and accurately address client concerns self-sufficiently before responding. Work closely with internal teams including Logistics and Sales to resolve any order discrepancies or delays if you cannot determine the root cause yourself. Provide feedback to internal teams based on client interactions and experiences. Understand the order entry process for both domestic and international sales orders Serve as primary back up for order processors Other duties related to customer service may apply and be expected as issued by direct supervisors. Qualifications: Bachelors degree in Business, Communications, or related field preferred. Five plus years' experience in managing a customer support team or a similar role, preferably in an international setting. Experience in the fragrance, cosmetics, personal care, or candles industry is a plus. Excellent verbal and written communication skills in English. Strong problem-solving skills and the ability to work under pressure. High level of empathy and customer-centric attitude. Ability to multitask, prioritize, and manage time effectively. Personal Attributes: Culturally aware and sensitive to the needs of a diverse customer base. Patient, empathetic, and able to handle stressful situations with grace. Self-motivated, proactive, and able to work independently as well as part of a team. Working Conditions: Full-time position with a flexible schedule to accommodate evening hours and extensive email communication. May require occasional travel for training or team meetings. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and inclusive work environment. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off

What you will do: Reporting to the Executive Director, Service and Parts Operations, Global Data Center Solutions, the Global Customer Operations Director is a business partner and critical driver of execution across the Global Data Center Solutions (GDCS) service and parts operations teams. This leader owns oversight and the operating rhythms of workstream teams and works with workstream leaders to ensure timely completion of strategic initiatives. The Global Customer Operations Director must be comfortable holding other leaders accountable with effective communication and must also be able to provide executive updates on complex topics related to the overall Global Service & Parts Operations within GDCS. The role demands a high level of cross-functional coordination, strategic alignment, and performance tracking to support business growth and operational excellence across the Global Data Center Solutions (GDCS) organization. The Global Customer Operations Director has accountability and is a leader in supporting the organization's culture and success while scaling the Service & Parts strategy globally. This will be achieved by fostering collaborative relationships with key stakeholders both within JCI (e.g., Region Operations teams, Commercial data center team) as well as with Vice president and senior level customer counterparts. Understanding our customer's needs and incorporating them into our processes will be an important capability. As a leader in the Global Data Center Solutions organization, this person will have the opportunity to work closely with senior leaders across the portfolio to align efficient process rigor with Strategy, Technology, and Implementation. The Global Customer Operations Director is a unique opportunity for a high-performing candidate to share in the creation of sustainable value generation across Johnson Controls. This global leader will lead and manage a portfolio of initiatives to enable data center service and parts business growth, innovation and operational improvement within Johnson Controls. On a daily basis, the Global Customer Operations Director will interact with a broad range of functional and business partners to lead and implement initiatives driving transformational change. Work involved understanding critical strategic items and translating them to operations globally. How you will do it: Strategic business leader who deeply understands driving organization culture shifts to have a multiplier impact on people and business outcomes Design, develop and implement transformation strategies and practices that will enable measurable commercial and operational success Understand overall Johnson Controls Strategy and business unit/functional-unique priorities to ensure alignment and linkage between transformation and key strategic initiatives Experienced leadership influencer who builds strong relationships across the business and with cross-functional partners Advise business leaders on proactively managing stakeholders, including anticipating and mitigating risks and issues, navigating stakeholder interests/conflicts and prioritization, and facilitating alignment. Cultivate meaningful relationships with key stakeholder groups to enable excellence through transformed ways of working. Hold team members / Initiative Owners accountable for their deliverables in accordance to requirements and verifying completion of each deliverable Highly disciplined and accountable doer with a strong bias towards action Support and/or lead ad hoc project teams, as required What we look for: Requirements: BA / BS plus at least 10 years successful experience in business, transformation, organizational design or culture change management and stakeholder / community engagement, or related field or comparable experience Successful leadership of JCI Service and/or Parts operations and ability to develop and implement lasting change Demonstrated leadership of transformation initiatives working with key leaders in large, matrix management organizations Excellent interpersonal skills and ability to build relationships, manage stakeholders, and manage conflict at all levels of a global enterprise Outstanding verbal and written communication skills, with ability to create and communicate compelling messages to various stakeholders Demonstrated organizational skills, including project planning, project management and team building Ability to engage globally, understand and work effectively in a culturally diverse organization Ability to operate in a matrix organization and manage team members by influence Ability to think strategically and adapt quickly to new environment and demands Enjoy collaborating, building skills, and succeeding in a fast-paced environment Candidate must be well organized and capable of managing numerous competing priorities Desired Qualifications: Master's Degree (or equivalent) in relevant subject area Comfortable making decisions with incomplete information and navigating ambiguity and uncertainty Worked with, or within, key corporate functions such as transformation, operations in a large corporation. Willing to challenge others and be challenged Experience with a wide variety of structured problem-solving processes and reporting tools Experience of collaboration tools and digital platforms HIRING SALARY RANGE: $141,000 - 188,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

The Customer Service Manager leads the customer service team for ITW appliance component clients. This role is responsible for ensuring exceptional service delivery, including order management, issue resolution, communication with OEM customers, and coordinating internally with manufacturing, quality, supply chain, and logistics. The CSM is the “voice of the customer” within the organization and drives continuous improvements to service metrics, customer satisfaction, and operational efficiency. Key Responsibilities Team Leadership & Supervision Manage, mentor, and develop a team of customer service representatives/agents focused on OEM appliance component accounts. Establish performance goals, KPIs, and metrics; conduct regular performance reviews. Train staff in order management, system tools (ERP/CRM), product knowledge, OEM quality standards, and communication skills. Order & Account Management Oversee order entry, review, processing, tracking, and fulfillment to ensure on‑time delivery and alignment with customer requirements. Handle complex and escalated issues or orders; act as escalation point for OEM customers. Maintain key account relationships; ensure customer expectations are clearly captured and met. Cross‑Functional Coordination Collaborate with Manufacturing/Production to communicate order schedules, lead times, new product introduction (NPI) demands, and priority shifts. Work with Quality to resolve product defects, nonconformances, and returns related to components. Coordinate with Supply Chain and Logistics to manage inventories, shipping, import/export, freight, and customs (if applicable). Customer Communication & Relationship Management Serve as principal contact for OEM customers for service inquiries, delivery status, pricing, order changes, and complaints. Maintain proactive communication-status updates, delays, etc.-to OEM clients. Participate in customer reviews and meetings; gather feedback and ensure follow‑through. Process Improvement & Metrics Define, monitor, and report metrics such as On‑Time Delivery (OTD), Order Accuracy, Lead Time, First Pass Yield of orders, Customer Satisfaction (CSAT), Returns/Defects, etc. Analyze data/trends to identify process gaps, inefficiencies, or recurring issues and drive corrective actions. Implement Lean/Six Sigma or other continuous improvement practices (if applicable). Systems & Tools Ensure accurate usage of ERP and CRM systems; oversee new product introduction workflows and order processing in systems. Oversee EDI (electronic data interchange), if applicable for OEMs; ensure proper set‑up, data integrity, and resolving mismatches. Maintain customer portals, dashboards or reporting tools for timely visibility of order status, forecasts, etc. Forecasting & Planning Work with Sales / Product Management to understand forecasted demand from OEM customers; align production and inventory plan accordingly. Assist with new product launches-making sure customer requirements, pricing, quality, and delivery parameters are communicated and met. Escalations & Risk Management Manage escalations: delayed shipments, quality issues, supply interruptions. Identify business risks (e.g. supplier delays, capacity constraints) early and communicate up; propose mitigation plans. Compliance & Standards Ensure customer, regulatory, and OEM‐specific requirements are met (e.g., quality, safety, packaging, labeling). Adherence to company policies (pricing, credit, contracts). Compensation Information: 85k-100k ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Job Description Innovante Insurance Agency was founded on over three decades of industry experience and a genuine commitment to doing what is right for our clients. We built this agency from the ground up with care, passion, and a hands-on approach that has become rare in the industry. Every policy is tailored with precision and supported with guidance that helps clients feel informed and protected. Our book of business is built entirely on referrals, a reflection of the trust and loyalty our clients place in us. Our team thrives in a relaxed yet focused environment, where your expertise matters and your work has meaning. Employees consistently describe Innovante as a positive, supportive, growth-oriented environment where they feel valued every day. We are seeking an experienced and service-driven Insurance Customer Service Manager to support and grow our personal lines clients. This is a fast-paced role where accuracy, professionalism, and genuine care are essential. You will provide expert guidance, handle policy changes and reviews, prepare quotes, and help clients feel confident in the protection they receive. Base salary $45,000-$70,000 based on experience. Bonuses on top Generous PTO and paid holidays Health, dental, vision, and life insurance 401(k) plan with company match Health insurance reimbursement Employee discounts on auto and homeowners insurance Monday through Friday schedule with evenings and weekends off Professional development, mentorship, and long-term career growth If you want to be part of an agency where your expertise is respected and your work truly helps people, apply today! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Weekends off Bonus Opportunities Licensing Assistance Holidays Off Paid Holidays 401k Plan Professional Development Advancement Opportunities Mentorship Continuing Education Opportunities Professional Work Environment Employee Discounts Equipment Provided Office Snacks and Coffee Health Insurance Reimbursement Critical Care Responsibilities Assist clients by quoting and processing policy changes Handle billing questions and provide timely resolutions Support clients and team members with new policy quotes and renewals Communicate with clients and carriers by phone, email, and in person Prepare accurate quotes, applications, and related documentation Requirements Active Property and Casualty License Prior experience in an insurance service role Strong knowledge of personal lines coverage and terminology Experience quoting and processing new business, renewals, and changes Excellent verbal, written, and listening communication skills Experience with AMS 360 is a strong plus

Job Title: Senior CS Manager Department: Sales Reports to: V.P. of Sales Location: St Charles IL / Gastonia NC About Gravis: Gravis is one of North America's largest providers of bulk transportation packaging solution. A platform investment of New Water Capital a middle market private equity firm, the business has been built through the acquisition of five leading players within the bulk transportation packaging category and is a North American leader in consultative and custom packaging solutions for blue chip industrial players in food & beverage, chemicals, and materials. Gravis is differentiated in its approach by behaving like a partner, not a broker, and the addition of experts in different product categories creates significant opportunity to cross-sell to a large set of blue-chip customers, benefit from additional scale in sourcing, and bring a professional approach to the space. Position Overview The parent company is the fastest growing FIBC manufacturing and distribution company in North America. As we expand our Supply Chain footprint, we are looking at candidates for Global Procurement. This position is responsible for purchasing and planning raw material & products for the group company. The RSM will order the products according to correct specifications and will ensure all quality and schedule requirements are met. The RSM must maintain strong vendor relationships to assure long-term supply at competitive pricing and performance. They will also be responsible for planning raw materials and finished products by maintaining proper inventory controls within the company guidelines. Additionally, effective communication and interpersonal skills are important for collaborating with internal and external stakeholders. Requirements Responsibilities · Prospect of potential clients · Visits to the customers to close orders and develop new products. · Credit and collection support when a client delays the payment. · Call to follow up on purchases according to customer consumption. · Address complaints in cases as they happen to clients. · Participate with the maquiladora plan when there are new developments of super bags. · Weekly meetings at the plants to discuss budget programming. · Request samples from the plant to send off to clients. · Carry out scheduling closing of negotiations with clients in semi-annual or annual schedules. · Coordinate customer service with orders. · Build and manage processes · Visit plant location to monitor installation of the production capacity. Required Skills/Abilities: · Knowledge of the manufacturing industry · Supply Chain processes including Imports logistics and exposure of working with International Suppliers are preferred. · Strong data analytic & systems skills including proficiency with integrated software applications (Net Suite preferred) · Effective communication and interpersonal skills are important for collaborating with internal and external stakeholders. · Team player with a positive and great attitude in a highly cross-functional organization Education and Experience: · Bachelor's or master's degree in business or related field. · Total 10 years of management experience and 5 years of supervisory level experience in Packaging and planning functions. Physical Requirements: · Sitting for extended periods of time

Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one. All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility. The Supervisor for the Technical Support Team is responsible for providing guidance, instruction, and leadership to the BRK Technical Service Team and functions as the internal help chain across the Service network. The Supervisor for the Technical Support Team also serves as a liaison between the BRK Technical Support Team Product Management, Service, Quality. Duties and Responsibilities: Coach, develop, & manage Technical Service Advisor team in all areas including product knowledge, policies and procedures as well as performance metrics Manage the Technical Service Advisor team to make sure they are delivering on KPI expectations. Handle escalated customer issues and complaints, investigating and resolving them in a timely manner to achieve customer satisfaction. Drive operational excellence by prioritizing, delegating, and strategizing workload within the Technical Service team and reporting to upper management. Responsible for management of internal “help chain” for service network. Including maintaining Knowledge bases and ensuring internal support forums are up to date. Schedule working hours and shifts while managing employee timekeeping, PTO tracking, and workflow data tracking. Provide recommendations and feedback to leadership on team structure and resource allocation to improve operation effectiveness and utilization of employee skillsets. Identify training opportunities within the team and work with leadership to create standard operating procedures or training content. Schedule, deliver, and manage accessibility to training resources and standard operating procedures. Support with coverage for absent team members as needed. Communicate with other Departments on status of cross-functional issues Lead Continuous improvement activities as needed Education and Experience Requirements: High school diploma or equivalent education Hands on experience in a repair industry a plus Ability to deal with confidential material 5+ years of experience in Customer Service, Technical Support or related field Supervisor experience Working knowledge of MS Office 365 Excellent verbal and written communication, organizational, and interpersonal skills Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.) Milwaukee Tool is an equal opportunity employer.

Home State Bank opened its doors to McHenry County in 1915 , and for over 110 years we have been serving the McHenry County area. From the beginning, it has been our goal to create a better quality of life for our neighbors, and to work together to build a better community. Our relationship with the community has remained as strong as it was from our beginning, and it continues to grow today. In the words of Home State Bank's Chief Executive Officer, Steven L. Slack, "We are not just out looking for loans and deposits, we are looking for long-term relationships." Home State Bank has a Customer Service Supervisor opening at the downtown Crysal Lake location. The Customer Service Supervisor is a frontline leader responsible for overseeing daily operations, supporting a team of customer service representatives, and ensuring the delivery of an exceptional experience for customers. This role balances hands-on problem-solving with people leadership and process improvement, ensuring that service commitments are consistently met with accuracy, empathy, and accountability. Bilingual in Spanish preferred. This is not a remote position (onsite only) and there is not any relocation assistance available, so local candidates only. You'll serve as a subject matter expert, coach, and escalation point while driving service consistency, operational efficiency, and team engagement. This is an ideal role for someone with deep service experience, strong communication skills, and a proven ability to lead others through change and complexity. WHAT YOU'LL DO Oversee a team of five (5) Customer Service Associates, setting clear expectations, providing day-to-day direction, and coach to ensure high performance and service consistency Monitor, analyze, and report daily workload and service level metrics to ensure timely and accurate resolution of customer requests Serve as the escalation point for complex, urgent, or sensitive client matters; take ownership through resolution Conduct regular one-on-one meetings and formal performance reviews to support development, provide feedback, and address performance concerns in alignment with company expectations Partner with cross-functional teams-including Retail Operations, Compliance, Technology, Mortgage, Commercial, and Retail Sales-to remove roadblocks, share feedback, and improve end-to-end processes. Analyze trends in service activity to identify opportunities for training, quality improvement, and operational efficiencies Champion operational improvements and process enhancements Apply deep operational expertise to solve issues quickly, identify root causes, and implement sustainable solutions Ensure scheduling, staffing, and resource alignment matches client demand and coverage Lead team meetings and contribute to department meetings to reinforce service standards, share updates, and keep the team aligned on priorities Support hiring, onboarding, and training of new team members; serve as a culture carrier and role model Maintain compliance with internal policies, procedures, and regulatory requirements, ensuring the team adheres to operational standards What You Bring Proven ability to lead teams in a customer service or banking operations environment, with a focus on accountability, empathy, and results. Strong organizational and time management skills with the ability to manage both individual and team priorities. Excellent interpersonal communication skills: clear, composed, and able to inspire confidence and trust. Ability to navigate and resolve escalations with professionalism, while coaching others through similar scenarios. Strong analytical skills and attention to detail; comfortable interpreting metrics to assess performance and recommend improvements. QUALIFICATIONS Previous leadership or supervisory role required High school diploma or GED Proven ability to handle escalations and/or complex customer requests Ability to build rapport and trust in a fast-paced, professional environment Strong process orientation with an eye towards efficiency A proactive, solution-oriented mindset focused on delivering value to clients Problem solving and decision making skills with attention to process and risk Make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community bank and get excited about doing interesting work that matters, then we encourage you to apply. You are able to stop at any branch, fax resume to ************ or apply online at ***************** Home State Bank offers competitive pay and a generous benefit package that starts the first of the month following hire: Medical through BCBS - 2 PPO Plans and an HMO option if located within Illinois Dental PPO through BCBS Vision insurance through BCBS EyeMed $50,000 in Company Paid Life & ADD and long-term disability insurance 401K after 90 days with company match of 3% after a year Generous Time Off - 2 weeks paid vacation, 1-week Paid Leave for All Workers and 11 paid FDIC holidays, 1 floating holiday (personal) day Tuition reimbursement - courses and books up to $6,000 annually per policy Holiday Party at Boulder Ridge Country Club Northwest Herald "2024 McHenry County Top Workplace Reader Choice Awards" TOP Workplace: Financial Institution/Service TOP Workplace: Large Employer (over 100 employees) TOP Professional Services TOP Family-owned Business TOP Business-to-Business Company One of the Top Workplaces: Giving Back to the Community Daily Herald “2022 Best Places to Work in Illinois” Ranked 10th for Medium Business (100-499 employees) We are proud to be a diverse workforce that is representative, at all job levels, of the customers we serve. Home State Bank is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualifications and Experience: Additional Information All your information will be kept confidential according to EEO guidelines.