Customer service manager jobs in Reading, PA

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry's largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience - from proposal to commission- so they can help better secure the financial futures of their clients. At iPipeline, you'll play a major role in helping us to provide best-in-class, transformative solutions. We're passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion. We're proud that we've been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we've built for our nearly 900 employees around the word is exceptional -- and we've created a place where our employees love to come to work, every single day. Come join our team! About iPipeline Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500 , and Fortune 1000 indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry's largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows - from quote to commission - with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry. iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status . We are committed to building a supportive and inclusive environment for all employees. This is an office-based position. Responsibilities The Customer Success Manager handles high-value or complex customer accounts, providing strategic guidance and solutions to enhance customer success. This role requires strong customer-facing and leadership skills and the ability to create tailored strategies to improve customer outcomes. Customer Relationship Management: Design and execute account segmentation and tracking strategies in CRM tools to support complex success workflows. Train team members on CRM best practices and optimization strategies. Account Ownership & Lifecycle Management: Manage high-value or complex customer accounts, creating tailored success plans aligned to business goals. Drive strategic engagements, renewal planning, and account expansion. Customer Advocacy & Retention: Anticipate customer challenges and proactively mitigate risks to long-term retention. Serve as a strategic advisor, helping customers maximize ROI and align with industry best practices. Cross-Functional Collaboration: Lead collaboration across Sales, Marketing, Product, and Support for high-impact accounts. Contribute to cross-functional planning for product adoption, account strategy, and customer communications. Process Improvement & Data Use: Use data to identify at-risk customers and develop targeted engagement plans. Propose enhancements to tools, playbooks, and lifecycle strategies based on analysis and feedback. Customer Relationship Management (CRM): Advanced proficiency in using CRM systems to manage complex customer journeys, segment accounts by risk or opportunity, monitor health scores, and identify trends that inform tailored customer success strategies. Escalation Management: Ability to create and execute long-term account strategies to drive customer success. Analytical Skills: Proficiency in analyzing customer data and making data-driven decisions. Communication: Advanced communication and negotiation skills. Skilled at managing customer expectations. Has handled difficult customers or situations and demonstrated resolutions. Solution Expertise: Deep solution expertise. In-depth knowledge of customer business models and how the company's services and/or products support them. Cross-Functional Collaboration: Proficient in working with product, sales, and operations teams to meet customer needs. Qualifications Typically requires 6+ years of experience in customer success or account management roles. Benefits We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, an employee wellness program, and an awards and recognition program - all in a creative, fast-growing, and innovative company.

Job DescriptionSalary: Core Values Champion:Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused. Reliable and Punctual:Always on time and ready to contribute, demonstrating commitment through consistent arrival at work. Customer Advocate:Listens attentively to customers. Acts as a problem solver, analyzing customer and team needs and challenges to provide effective, innovative, and tailored solutions. Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration. Humility and Positive Communication: Teachable, values others ideas, avoids gossip, and always communicates respectfully. Professionalism and Skill:Executes duties with competence, focus, and dedication to continuous growth and improvement. Organization and Attention to Detail:Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly. Productivity and Initiative:Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement. Responsibilities Begin each workday on time with a positive attitude, ready to provide excellent service and effective solutions. Consistently provide a high-quality experience to every customer. Coordinate inter-store parts transfers to ensure smooth operations and maintain inventory accuracy. Assist customers and internal departments with parts inquiries and ensure quick, accurate responses. Provide recommendations and solutions to customers regarding parts selection, substitutions, or special orders. Achieve sales targets by promoting parts and related products to service customers. Qualifications Physical Requirements:Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling. Mathematical Skills:Able to perform math calculations necessary for parts inventory management and parts pricing, understanding the difference between margin and markup. Computer Skills:Proficient in using dealer management software, entering sales orders, using parts lookup software and online tools. Tools:Skilled in operating hand and power tools commonly used to repair starter recoils, install chainsaw chains, install string trimmer heads, etc. Mechanical Skills:Possess a working knowledge of engine and hydraulic theory. Attention to Detail:Accurate in gathering information, documenting issues, verifying unit details, and following processes consistently. Time Management and Efficiency:Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion. Collaboration and Teamwork:Works effectively with leaders and team members across departments to ensure a seamless and efficient customer service experience. Communication Skills:Communicates clearly with colleagues and customers, both in person and over the phone, while adapting style to the situation. Willingness to Work Overtime:Open to working overtime as needed to meet customer demands. Benefits: Eight Paid Holidays per year. Paid vacation policy. Health, vision, and dental insurance with employee contribution. Company contribution toward supplemental insurances Retirement Savings Plan - Safe Harbor 401k with company match. Paid phone plan. Ebling's offers strong wages and full benefits, and we seek to promote a healthy company culture that is cheerful, safe, up-building, and honest. We are looking for applicants that are committed to these same values.

The Customer Service Manager is responsible for the strategic leading of the Customer Service Representatives of Keylink, while supporting the vision and values of the company. The Customer Service Manager is responsible for maximizing the Customer Service team's potential through training and development, aligning service with company targets, and developing and maintaining excellent communication and relationships within our organization and with our customers. Status: Salaried Exempt Position Type: Full-time Hours: 40-45 hrs. Schedule: M-F Reports to: KEY Sales Director

Job Description As a Manager, Enterprise Customer Success, you will be responsible for leading a team of Customer Success Managers who partner with our largest enterprise clients, specifically focusing on Dental Support Organizations (DSOs). The ideal candidate will have a proven track record of successful sales leadership, strategic negotiation, and a relentless drive to push projects forward through complex organizational structures. You will be instrumental in enabling your team to manage their portfolio of high-value accounts, ensuring they drive significant location expansion within DSOs and upsell groups to leverage our integration features for deeper product adoption and revenue growth. In addition to guiding your team, you will be a customer-facing leader, personally engaging with key accounts to ensure their long-term success. This position will report directly to the Senior Director of Customer Success. This position offers a base salary of $135,000, a variable compensation package of $44,500, and company equity. The Day-to-Day Your primary focus is to lead your team to drive location expansion within DSOs and upsell groups to integration features while upskilling the CSMs' strategic account management skills. Your work will include a mix of one-on-one team coaching, direct customer engagement, and strategic initiatives to expand our footprint within key accounts. This includes (but is not limited to): Proactively identify and engage with key stakeholders within your team's portfolio to accelerate opportunities for location expansion within DSOs and integration feature upsells, personally driving complex deals to a close. Conduct and guide your team through high-stakes negotiations, focusing on contractual agreements for multi-location rollouts and skillfully handling complex objections to drive deals to a close. Coach, mentor, and develop a team of Customer Success Managers, specifically enhancing their strategic account management skills to meet and exceed their individual and team-based revenue and retention goals. Participate in and guide your team in preparing and delivering effective, data-driven ROI Reviews that not only demonstrate ROI but also strategically position future location expansion and integration upsell opportunities. Serve as a trusted advisor to enterprise clients, channeling the voice of the customer (especially DSOs) to internal teams to drive product innovation and influence our roadmap, particularly around integration features. Work seamlessly with Sales, Legal, Product, and Engineering teams to close deals, overcome technical roadblocks, and ensure a smooth customer journey from initial sale to long-term location expansion. This position requires frequent travel, with an expectation of 1-2 trips per quarter to engage with key customers (DSOs) and attend industry events. To Be Successful Do these things sound like you? Yes? Good - you're well on your way to being a successful Manager of CS with us! Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!) You have a proven track record of exceeding sales targets and driving growth within an enterprise portfolio, ideally in the healthcare or DSO space. You are an expert negotiator with the ability to handle complex objections and coach a team to do the same, particularly around multi-site or multi-feature contracts. You are a resilient and resourceful problem-solver, adept at navigating large customer organizations to push projects forward, especially concerning multi-location rollouts. You show empathy and genuine care for customer concerns. You are a quick learner who can understand complex products, including technical integration features. You're a resourceful and solution-oriented problem-solver who can guide a team through roadblocks. You're a team player who collaborates effectively. You are comfortable using CRM software. You are legally authorized to work permanently in the US without employer sponsorship. And you have a bachelor's degree in anything. We mean it! Business, History, Cooking (actually, that could be incredibly useful) … anything. To Thrive We're a curious, courageous, and values-driven team that leads with empathy - and if the following things sound like you, you won't just settle in. You'll thrive with us. You're a self-starter with the ability to "figure it out" but not afraid to ask questions. You're energized by ambitious goals and love pushing the boundaries of what's possible for your team, particularly for aggressive location expansion targets. You are curious and comfortable with self-solutioning, with the confidence to seek answers and ask for help when needed. You are eager to engage with our customers, picking up the phone to address concerns and discover roadblocks live. You are passionate about both individual and team success and are ready to lift a team member up. You have previous experience in a B2B SaaS environment, preferably in a B2B2C model servicing multi-site organizations like DSOs. You are familiar with customer success metrics and KPIs (e.g., NPS, CSAT, retention rates) and how to coach a team to improve them, with a focus on adoption across locations. You understand common SaaS pricing models and enterprise contract structures, especially those relating to per-location/per-user pricing and feature tiers. Proficiency in data analysis or customer experience software is a plus. You like to test, tweak, and try again. At Clerri, we're all about failing fast and learning faster. No stranger to playing hard and working harder while treating others with respect and dignity.

Job DescriptionDescription: We are seeking a Customer Experience Manager to join our dynamic team and lead our customer service functions to drive world-class Net Promoter Score (NPS) results. This role ensures seamless coordination with operations and supply chain for on-time, in-full (OTIF) deliveries, collaborates with quality teams for quick issue resolution, and implements strategies for continuous improvement in customer satisfaction. Key Responsibilities: Collaborate with internal teams working cross-functionally to streamline processes and improve overall customer experience. Lead, mentor, and continuously develop team performance by providing regular feedback and fostering a collaborative environment that drives individual and collective growth. Retain less than 15% regrettable turnover and a 60% hiring success rate for top talent. Oversee order management and provide account support, ensuring the team delivers on a 98% response rate to customers within one business day. Champion process improvement and problem solving to optimize service strategies. Ensure compliance with all customer contracts and implement periodic audits to maintain standards. Drive customer satisfaction and retention, ensuring a Net Promotor Score >50 and a 90 %+ customer retention rate. Qualifications & Requirements Education: Bachelor's degree in Business, Supply Chain Management, or a related field. Experience: Minimum 5 years in customer service, including 2+ years in leadership, preferably within manufacturing or personal care industries. Technical Proficiency: Experience with ERP and CRM systems Proficiency in Microsoft Word, Excel, and Outlook. Skills & Competencies: Strong customer focus with proactive management of expectations and resolution to issues promptly. Process improvement experience leading initiatives for service enhancement. Resilient in managing high-pressure situations and delivering quality service under tight timelines Excellent verbal and written communication skills. Collaborate and work effectively across teams while prioritizing customer obligations in a fast-paced setting. Core Values & Culture Fit Our team operates on a foundation of integrity, teamwork, and relentless problem-solving. The ideal candidate should embody the following values: Customer-Centric Mindset: Act as the customer's eyes, ensuring quality at every step. Collaboration & Respect: Foster an inclusive and encouraging work environment. Proactive & Solution-Oriented: Always seeking improvements and problem-solving efficiently. Accountability & Ownership: Taking full responsibility for commitments and actions. Passion & Dedication: Bringing energy and enthusiasm to work every day. Why Join Us? We are committed to providing a collaborative and growth-driven work environment within the personal care and home care manufacturing industry. If you thrive in a fast-paced, customer-focused role and want to make a meaningful impact, we'd love to hear from you! Requirements:

Full-time Description Kimberton Whole Foods is a family-owned grocery store that's been connecting communities with locally sourced, natural, and organic products for over 30 years. We're thrilled to be opening our Eagleview location in Spring 2026 and are looking for a motivated, career-minded Customer Service Team Lead to help build a strong, collaborative team. If you're enthusiastic about customer service, team building, and creating a welcoming experience, this is your chance to grow with a company rooted in integrity and committed to supporting our local community. Schedule: Full-time, 40 hours per week. 8-hour shifts, 5 days per week. Availability: Availability to work opening, closing and midday shifts, supporting the store hours of 8am-8pm. Hourly Pay: $20-$25, depending on experience. Benefits: Full-time team members are eligible for the following benefits at Kimberton Whole Foods: Extensive Medical Coverage, Vision Plan, Dental Plan, 25% off Store-Wide Discount, Employer Paid Short-Term Disability, Employer Paid Long-Term Disability, Employer Paid Life Insurance, Employer Paid AD&D, Voluntary Life Insurance, Employee Assistance Program, Flexible Spending Account - Healthcare & Dependent Care, 401K with matching 3% after one year and at least 1000 hours worked, Paid Time Off Daily Operations: The Customer Service Team Lead's primary responsibility is to execute the following: Provides exceptional customer service while acting as a role model for fellow team members Ensures accuracy and security of all monies received by upholding money handling procedures, checking deposit paperwork, providing team members with balance over/shorts and counting drawers. Schedules daily coverage of Cashier shifts. Manages and controls labor costs for the team. Develops and maintain Cashier training manual. Update the training manual. Submits order of all register supplies and store supplies. Ensures Cashier team is aware of any price changes, specials and any changes with policies or procedures within the store. Coordinates tasks for Front End team members when there are no customers at the checkout. Completes all special orders and fully understands the return policy. Works on the front end and with other department managers/team members as needed. Team & Leadership: Participate in the evaluation, coaching and development of Cashier team members in collaboration with the Store Manager. Support store experience by upholding KWF Guidelines for staff appearance, energy, quality and cleanliness. Ensures team member development including on the job training, supervision and support. Participates in scheduled management and departmental meetings to ensure core operational functions are followed. Servant leader; fostering team development and cohesion through service to each other. Key Attributes: Excellent communication skills: oral and written. Strong analytical and mathematical capabilities. Organized and strong attention to detail. Ability to handle multiples demands, keeps calm under pressure. Motivated to working a flexible schedule including nights and weekends. Familiarity with natural foods. Thrives in leading a team in a fast-paced work environment. Requirements PHYSICAL CAPABILITIES: Full sense range (vision, hearing and sense of smell) - the ability to read product labels, distinguish color & smell for quality control as well as the ability to communicate with the customers and co-workers. Lifting, gripping and carrying objects - up to 50-75 pounds frequently, including boxes, cans, tools and other products. Stooping, squatting, & kneeling - stoop and maneuver to pick up boxes from shelving and carts. Walking - short distances to bring items from miscellaneous areas. Standing- prolonged standing. Work environment - movement based with the majority of time being in motion (walking & standing) rather that sedentary (sitting). Climate - ability to work in cold environments (cooler, Freezer, back stock area) and handle cold products for extended periods of time on a regular basis. Salary Description $20-$25/hr

Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values * We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. * We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. * We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"? * We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. * We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Job Description We are seeking an experienced Client Manager II specializing in insurance to join our team in Leola, PA United States. In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and maintain relationships with existing commercial insurance clients * Review and analyze insurance policies to ensure appropriate coverage and compliance * Process policy changes, renewals, and endorsements for insurance accounts * Conduct risk assessments and provide risk management recommendations * Coordinate with underwriters and insurance carriers for policy placement * Handle client inquiries and resolve coverage-related issues * Monitor and ensure compliance with DOT regulations and insurance requirements * Prepare insurance documentation, certificates, and policy summaries * Develop and implement client retention strategies * Maintain accurate client records and documentation in CRM system Qualifications * Active Property & Casualty (P&C) Insurance License required * 3-5 years of commercial insurance experience, with specific focus on trucking/transportation insurance * Comprehensive knowledge of commercial trucking insurance products and coverage * Strong understanding of DOT regulations and transportation compliance requirements * Proficiency in insurance policy management and risk assessment * Experience with CRM software and MS Office Suite * Excellent account management and client service skills * Strong analytical and problem-solving abilities * Detail-oriented with exceptional organizational skills * Effective written and verbal communication skills * Knowledge of transportation industry risk management practices Additional Information Please see our company Benefits: * Medical, Dental, Vision * Life and AD&D insurance * FSA / HSA * Commuter & Child Care FSA * Cancer Support Benefits * Pet Insurance * Accident & Critical Illness * Hospital Indemnity * Employee Assistance Program (EAP) * 11 Paid Holidays * Flexible PTO * 401K Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities * Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. * Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. * Ensures training and merchandising guidelines are followed. * Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. * Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. * Provides backup to the Production Manager as necessary. * Completes any other assignments designated by the management team. * Collect and deposits all monetary donation from all coin boxes. * Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. * Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. * Ensure all policies, manuals and handbooks are followed. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate #INDGHP

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Coordinates complex discharge planning needs and provides supportive counseling, psycho-social assessment, and interventions for the designated patient populations. Provides patients and family members with the education and advice needed to cope with issues that arise from various emotional or physical problems. Coordinates a variety of services such as crisis intervention, bereavement, client advocacy, referrals, prevention, education, and psychosocial assessments. Job Duties Conducts and documents detailed psycho-social assessments/evaluations to interpret social, environmental, and medical needs of the patient and family. Manages length of stay by creating a successful discharge plan and by proactively identifying and mitigating issues and barriers to patient care. Provides supportive counseling and advocacy to assist patients and/or families with adjustment associated with illness, hospitalization, and/or alternative care placement. Considers options such as palliative care, homecare, and other services that work to keep the patient as healthy as possible in the outpatient setting. Monitors risk assessment using available tools and implements discharge interventions, as necessary. Facilitates the resolution of issues surrounding patient care in a compassionate manner. Negotiates with patient, family, and third party payors for an optimum plan of care for patient and family. Intervenes and communicates with appropriate individuals (physician team members and insurance companies) to ensure appropriate utilization of resources, quality care, and care facilitation. Minimum Qualifications Master's Degree Social Work Less than 1 year experience In an MSW internship program. Ability to multi-task and prioritize work. Proficient in the utilization of management processes, standards, and managed care. Strong analytic skills and ability to measure processes and outcomes in healthcare. Effective negotiation skills and ability to influence. Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. **************************** Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Day Shift Address: 1200 S Cedar Crest Blvd Primary Location: Lehigh Valley Hospital- Cedar Crest Position Type: Onsite Union: Not Applicable Work Schedule: Monday-Friday; 8:00a-4:30p; rotating weekends, holidays, on-call Department: 1004-09452 Case Management - CC

What you will do The Fire Service Manager will drive customer satisfaction, supervising a team of technicians, service sales reps, inspectors, and administrators to support the district's service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include managing employees in the following disciplines: Fire Alarm, Security, Fire Sprinkler Systems, Special Hazard Systems and Extinguishers/Commercial Kitchen hood service. How you will do it Revenue Responsibility- Responsible for implementing plans, programs, and processes designed to meet or exceed corporate goals and objectives as well as maximizing market potential in all business segments to include new service sales, revenue, and profitability. Fiscal Responsibility- Responsible for managing the Service Department to an approved financial plan which includes operating expenses, accounts receivable/collections, manpower, capital, and inventory. Customer Service Responsibility- Responsible for departmental employees' effective and timely customer communications, building solid customers relationships from initial contact through order acquisition, delivery and installation, and service. Productivity Improvement - Responsible for training service personnel, building a team with the skillset and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions. Employee Development- Empowers, organizes, and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the department's ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-along to ensure compliance with corporate safety programs, review productivity, measure performance, and review technicians' abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance. Safety Compliance - Ensures that all employees comply with corporate safety programs and that employee safety training is complete and up to date. Completes all workplace accident investigations as required by the company's EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action. Legal Compliance- Abides by Federal, State, and local laws and regulations, as well as all Company policies and procedures. Bachelor degree preferably in a business or engineering discipline or equivalent experience. What we look for Required Bachelor's Degree or equivalent working experience Minimum of five (5) years of experience in a supervisor/leadership role having managed a large team. Demonstrated leadership abilities to include training, team building, presentation and negotiating skills, administration and effective interaction with internal and external customers Experience in a service or installation management role supporting service repairs and installation of fire service equipment and sprinkler systems Proficient with MS Office as well as online systems, i.e. Oracle, Salesforce, etc. Ability to work in a cross functional structure dealing with conflict resolutions and change management Preferred 10 years' experience in the fire safety and sprinkler industry NICET Certification HIRING SALARY RANGE: $100,100-134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Salary:$45,000.00 per year Details At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day. Why You'll Love This Role * On-call - phone-based support only, and you'll be paid for your time * No hands-on clinical work required - focus on coordination and communication * Be part of a purpose-driven team that's passionate about making a difference * Opportunities for advancement and career growth * Build lasting relationships with families and caregivers * Make an impact in your community What You'll Do * Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction * Manage caregiver schedules to ensure the right match of skills and availability * Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding * Maintain accurate and up-to-date records, schedules, and reports * Participate in the on-call rotation - phone support only, and paid * Help build a strong, engaged caregiver team by fostering a positive, supportive work environment * Handle problem-solving with professionalism and empathy - turning challenges into opportunities * Manage performance and support the retention of caregivers through engagement and timely feedback What We're Looking For * Bachelor's degree or equivalent work experience * 2+ years of experience in sales, customer service, or a fast-paced office environment * Strong organizational and time management skills * Excellent communication, relationship-building, and problem-solving skills * Comfortable using MS Office and learning new systems quickly * Experience in recruiting or healthcare (preferred but not required) Bonus Points If You * Thrive in fast-paced environments * Are proactive, adaptable, and solution-oriented * Genuinely enjoy helping others * Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you! As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable, and professional service. * Effective communication, interpersonal, and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Liaison between senior leadership and team members. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************************************************************************************************************************************************** Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Raymour & Flanigan proudly supports a drug and smoke-free work environment. Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Investment Fund Services accounting team. Our primary goal is to provide exceptional accounting and administration servicing for our clients' assigned mutual funds, CITs, ETFs and other pooled vehicles. As a Fund Accountant Supervisor, you will act as an intermediary between the funds and their investment managers and serve as the official record keeper for the funds. You will also train and supervise the accounting analysts on the team. What you will do: · Your skills in accounting will be used by calculating the funds' daily investable cash, expenses, and income. You will calculate and report the funds' daily Net Asset Values (NAV's). You will process shareholders' activity and perform timely reconciliations to the fund's transfer agent. You are responsible to communicate the transactions associated with the fund(s) and work closely with internal and external clients to provide accurate and thorough accounting packages. · As the record keeper for the funds, you will be involved in the support of various year-end audit engagements in accordance with GAAP accounting standards. We will need you to perform due-diligence to ensure clients are in compliance with government laws and regulations. · You will ensure accuracy of accounting packages by completing daily checks of: security audit reports, NAV impact (R086) reports, daily work packets, corporate actions, expense processing, CARS reconciliations, and Fund Center reports. · You will assist Fund Administration in performing expense budget analysis and allocating expense payments; prepare monthly expense packages and scorecards. · You will assist the fund accountant manager with the preparation of SEC filings (e.g. N-SAR, N-1A, 24F-2, N-MFP). · You will train and supervise the accounting analysts on systems, processing, procedures, and job responsibilities. · Your due diligence and attention to detail during the review process of the fund accountant analysts work will be key to your team's success while striving for error free reconciliations and reporting. · You will correspond with external investment managers regarding day-to-day fund inquiries including entering security trades, fee payments, cash position breaks, reconciliations, and escalation inquiries. Client engagement and a dedication to quality service is a must for success. · You will assist the manager with conducting performance appraisals, monthly one-on-ones with the team analysts and provide career pathing and training. You will also ensure staffing requirements are met by participating in analyst interviews. You will team with the manager to provide and foster a team environment to include individual development, promotions and disciplinary action. · We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization. · You will have the opportunity to partner with a diverse team and grow your career. What we need from you: · BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience. · Minimum of 2 years experience in Financial Services Industry working with Fund Accounting. · Intermediate skills in Microsoft Excel. · The self-motivation, organization and drive to complete multiple client deliverables in a timely manner without sacrificing excellence or quality. · Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls. · Strong customer service skills as you will be communicating daily with your clients and other service providers. What we would like from you: · A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments. · Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy · Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them. · Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment. · Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business. Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. ********************* SEI's competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more… After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals' personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 7120 Fairlane Village Mall Location: USA TJ Maxx Store 1583 Pottsville PAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Investment Fund Services accounting team. Our primary goal is to provide exceptional accounting and administration servicing for our clients' assigned mutual funds, CITs, ETFs and other pooled vehicles. As a Fund Accountant Supervisor, you will act as an intermediary between the funds and their investment managers and serve as the official record keeper for the funds. You will also train and supervise the accounting analysts on the team. What you will do: * Your skills in accounting will be used by calculating the funds' daily investable cash, expenses, and income. You will calculate and report the funds' daily Net Asset Values (NAV's). You will process shareholders' activity and perform timely reconciliations to the fund's transfer agent. You are responsible to communicate the transactions associated with the fund(s) and work closely with internal and external clients to provide accurate and thorough accounting packages. * As the record keeper for the funds, you will be involved in the support of various year-end audit engagements in accordance with GAAP accounting standards. We will need you to perform due-diligence to ensure clients are in compliance with government laws and regulations. * You will ensure accuracy of accounting packages by completing daily checks of: security audit reports, NAV impact (R086) reports, daily work packets, corporate actions, expense processing, CARS reconciliations, and Fund Center reports. * You will assist Fund Administration in performing expense budget analysis and allocating expense payments; prepare monthly expense packages and scorecards. * You will assist the fund accountant manager with the preparation of SEC filings (e.g. N-SAR, N-1A, 24F-2, N-MFP). * You will train and supervise the accounting analysts on systems, processing, procedures, and job responsibilities. * Your due diligence and attention to detail during the review process of the fund accountant analysts work will be key to your team's success while striving for error free reconciliations and reporting. * You will correspond with external investment managers regarding day-to-day fund inquiries including entering security trades, fee payments, cash position breaks, reconciliations, and escalation inquiries. Client engagement and a dedication to quality service is a must for success. * You will assist the manager with conducting performance appraisals, monthly one-on-ones with the team analysts and provide career pathing and training. You will also ensure staffing requirements are met by participating in analyst interviews. You will team with the manager to provide and foster a team environment to include individual development, promotions and disciplinary action. * We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization. * You will have the opportunity to partner with a diverse team and grow your career. What we need from you: * BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience. * Minimum of 2 years experience in Financial Services Industry working with Fund Accounting. * Intermediate skills in Microsoft Excel. * The self-motivation, organization and drive to complete multiple client deliverables in a timely manner without sacrificing excellence or quality. * Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls. * Strong customer service skills as you will be communicating daily with your clients and other service providers. What we would like from you: * A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments. * Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy * Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them. * Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment. * Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business. Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. ********************* SEI's competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more… After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals' personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Salary range is $40 - $60,000.00 per year MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Job DescriptionService Manager - Allentown ABOUT HONEYGROWhoneygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the principles of bringing people together over quality, wholesome, and simple foods, honeygrow remains committed to its roots. Yet it's our key ingredient - our team - that truly propels and differentiates us in becoming a sustaining, great brand. We believe that our team members are the heart and soul of honeygrow, driving our success and embodying our core values of grit, pride, compassion, and focus. At honeygrow, creating and building a distinctive brand is in our DNA. As a company on the cusp of substantial growth, we are looking for like-minded individuals who share our passion and values to join us in shaping the future of honeygrow. We invite you to be a part of our story and contribute to our journey as we continue to redefine the fast-casual dining experience. honeygrow's success depends on our people. Our restaurants can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We believe that a commitment to uncompromising values and integrity should always support our decisions and actions as we pursue our goals. The following Core Values will guide our team as we move forward: Work hard at work worth doing Your work directly betters people's lives and happiness Enlighten each other to enlighten our guests Always be learning, always be improving Be mindful of your surroundings Exceed expectations BENEFITS: Paid Time Off: Enjoy earned paid time off and one week of sick time granted annually. Holiday Closures: Closed on Thanksgiving, Christmas, New Year's Day, Memorial Day, Fourth of July, and Labor Day. Financial Wellness: 401(k) with company match and free financial wellness counseling Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, and Pet Insurance for qualifying employees. Rewards: Achieve your work goals and get gift cards to popular retailers. Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels. Meal Benefits: Free shift meals and discounts on meals and drinks on your days off. Competitive Pay: Earn competitive wages plus tips, with instant access to your earnings via DailyPay. Performance Reviews: Annual performance reviews with merit increases for qualifying employees. Referral Bonus: Earn up to $500 for referring a friend. Anniversary Gifts: Celebrate your work anniversaries with special gifts. Career Growth: Opportunities for advancement and training in culinary and hospitality. ROLES + RESPONSIBILITIES: Lead honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, training programs, and cultural points. Strive to be a honeygrow top performer, someone who has the desire and ability to perform excellent work, and whose constant effort elevates them, their team and honeygrow. Support the General Manager in teaching the team how to be top performers empowered to achieve hg Standards. Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow. Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the Service Manager level. Oversee cash management, nightly report packaging, and all other administrative work relative to daily operations. Actively train, coach, and develop all employees with patience and diligence. Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality. Ensure that we follow all the food safety guidelines and procedures. Effectively supervise scheduled shifts. Uphold the restaurant to hg facilities standards and lead the restaurant's preventative maintenance plan. Complete facilities and food safety processes, including but not limited to completion of opening/closing checklists, line checks, and daily/weekly cleaning checklists. REQUIREMENTS: Must be at least 18 years of age. Must be able to meet the scheduling needs of the restaurant. Strong food prep experience. ServSafe Certification preferred. Previous training experience preferred. Minimum one year of restaurant experience. PHYSICAL REQUIREMENTS: Must be able to stand and walk for extended periods. Must be able to lift and carry up to 50 pounds. Must possess close vision, distance vision, and peripheral vision. Must be able to frequently bend, stoop, and reach. Must have dexterity to handle kitchen equipment. Must be comfortable working near open flames. Must be able to work in a fast-paced environment with hot and cold areas. Must be able to work in tight spaces. Must be able to work and communicate effectively in an environment with high noise-levels. honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status., or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. If you require reasonable accommodation during any part of the employee selection process or employment process, please direct all inquiries to ****************. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow. Any unsolicited resumes sent to honeygrow are deemed to be the property of honeygrow, and honeygrow reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.Pay or shift range: $17 - $18.25 per hour + tips The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry's largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience - from proposal to commission- so they can help better secure the financial futures of their clients. At iPipeline, you'll play a major role in helping us to provide best-in-class, transformative solutions. We're passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion. We're proud that we've been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we've built for our nearly 900 employees around the word is exceptional -- and we've created a place where our employees love to come to work, every single day. Come join our team! About iPipeline Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500 , and Fortune 1000 indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry's largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows - from quote to commission - with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry. iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status . We are committed to building a supportive and inclusive environment for all employees. This is an office-based position. Responsibilities We're launching a premier support model at iPipeline to transform customer value delivery and drive growth. In this leadership role, you'll design and implement a multi-tiered support structure that differentiates our SaaS business. You'll define the vision, build the team, and create premium support tiers that integrate with sales and customer success. It's a high-visibility, high-impact opportunity for someone who has built tiered support models before and thrives on the challenge of creating something new from the ground up. Strategic Leadership Define and execute the vision and roadmap for our Premier Support Business Unit. Design tiered support offerings, SLAs, resourcing, and engagement models for top-tier accounts. Build and launch new workflows, processes, and tools to support premier-level customer engagements. Team Building & Management Recruit, onboard, and manage a high-performing team of customer support leads and technical account managers. Foster a culture of accountability, customer-centricity, and continuous improvement. Provide mentorship and career development opportunities across the support organization. Operational Excellence Define KPIs and reporting standards to measure the success of premier support (e.g., CSAT, NPS, time to resolution, renewal impact). Develop scalable and flexible staffing models and corresponding budgets, including offshore resourcing, to enable tiered support and scale to a 24/7/365 construct. Implement and optimize support infrastructure, including ticketing systems, knowledge base, and escalation paths. Partner with Product, Engineering, and Sales to ensure customer feedback drives product enhancements. Customer Experience & Advocacy Act as an executive sponsor for key accounts and escalations. Ensure consistent white-glove service across all premier customers. Represent the voice of the customer internally and advocate for their needs Qualifications 12 + years of experience (with at least 7 years in leadership roles) in customer support or success roles in B2B SaaS environments and leadership experience with a track record of building and scaling customer-facing teams. Experience creating or scaling a Premier or Enterprise Support function. Experience managing offshore resourcing relationships. Strong understanding of support metrics, processes, and enterprise customer needs. Proven ability to collaborate cross-functionally and influence stakeholders at all levels. Excellent written and verbal communication skills. Familiarity with tools like Salesforce, JIRA, Zendesk, Gainsight or similar platforms Preferred Qualifications Experience supporting enterprise and mid-market customers in a SaaS model. Strong preference for experience with Financial Service Industry customers. Background in technical support or support engineering environments. MBA or equivalent leadership education is a plus. Benefits We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, an employee wellness program, and an awards and recognition program - all in a creative, fast-growing, and innovative company.

Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities * Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. * Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. * Ensures training and merchandising guidelines are followed. * Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. * Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. * Provides backup to the Production Manager as necessary. * Completes any other assignments designated by the management team. * Collect and deposits all monetary donation from all coin boxes. * Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. * Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. * Ensure all policies, manuals and handbooks are followed. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate #INDGHP