Customer service manager jobs in Redlands, CA

Virgin Galactic is seeking an experienced Sr. Manager, Digital Customer Platforms to lead the development, integration, and ongoing evolution of our digital customer ecosystem. Reporting to the Chief Information Officer, this role owns the technical architecture and delivery of a secure, scalable platform that supports the full customer lifecycle-from prospect to astronaut. The ideal candidate brings deep experience building B2C digital solutions, managing complex system integrations (Salesforce, payments, CMS), and working with luxury or high-touch brands. This leader will collaborate with Customer Experience, Sales, and external design/development partners to ensure a seamless and premium digital journey. Responsibilities Direct in-house and outsourced development/support teams to ensure timely, secure, and high-quality delivery. Own the end-to-end technical architecture, system design, and platform integrations across Salesforce, payment systems, CMS, and internal applications. Lead the development, configuration, and customization of applications to ensure secure, scalable, cloud-native implementations. Oversee technical solution delivery, including systems analysis, programming, configuration, and architectural alignment. Manage application lifecycle activities: testing, deployment, maintenance, enhancements, and rapid defect resolution. Identify system dependencies and cross-platform impacts to ensure performance, security, and compatibility. Maintain disciplined development processes, including requirements tracking, release/change management, and risk controls. Build platform roadmaps aligned with corporate strategy and evolving customer experience needs. Partner across IT, Customer Service, InfoSec, and Infrastructure to ensure fast, seamless resolution of platform issues. Manage vendor and third-party relationships, ensuring SLA and contract compliance. Recommend improvements in technology, process, and policy to increase efficiency and platform performance. Prepare and present reports, status updates, risks, and mitigation plans to senior leadership. Manage the Digital Customer Experience budget and contribute to project/operational financial planning. Required Skills & Experience Bachelor's and/or Master's Degree in Computer Science, Information Systems, Business, or related field. 8+ years leading software and web application development for enterprise-grade solutions. Proven ability to lead and mentor IT teams, ensuring alignment with organizational goals through effective resource allocation, performance management, and development of technical talent while fostering collaboration and adherence to best Strong background in secure web architecture, cloud infrastructure, and digital customer platforms. Proven experience with SDLC, Agile, Scrum, and modern development practices. Experience integrating Salesforce with complex digital ecosystems; luxury brand experience preferred. 5+ years working within complex manufacturing or high-tech environments; deep CRM process understanding. Strong leadership, communication, analytical, and cross-functional collaboration skills. Preferred Skills & Experience Strong decision-making and problem-solving skills in complex technical environments. Ability to clearly communicate technical concepts to both technical and non-technical stakeholders. Experience developing technology roadmaps and managing limited resources effectively. Demonstrated ability to improve processes, efficiency, and platform stability. Conflict-resolution and mentorship skills; effective working across diverse teams. Proactive, flexible, and able to operate under pressure while maintaining clarity and focus. Team-oriented mindset with commitment to exceptional service delivery. The annual U.S. base salary range for this full-time position is $107,850-$164,550. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit ******************************************************* Who We Are Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles. Export Requirements To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here. EEO Statement Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status. DRUG FREE WORKPLACE Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: MANGO at Victoria Gardens in Rancho Cucamonga, California is currently recruiting for a FULL TIME STORE MANAGER to join our team! Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? • As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! • Insurance Benefit: You only pay a % of the value! • 401(K) Pension Plan • Holidays + Wellness Days • Vacation Days • Commuter Benefits • Bonus and/or Commission paid monthly • At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. • Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

STAUD Clothing, headquartered in Los Angeles, CA, has an opening for a Store Manager at its South Coast Plaza store location. Founded in Los Angeles in 2015 by Sarah Staudinger and George Augusto, Staud stands at the intersection of vintage inspiration and modern design-cool, confident, and deeply tied to culture. From cult-favorite accessories to elevated collaborations with brands like Birkenstock and St. Regis, Staud has built a world that's distinctly LA yet globally resonant. STAUD offers a health care plan to include medical coverage, dental care, vision insurance, an FSA plan, and a matching 401k plan. Role Overview The Store Manager is the business owner of the store and a key leader within STAUD Retail. This role sets the tone on the sales floor, drives profitable sales growth, delivers an elevated and personalized customer experience, and ensures operational excellence. The Store Manager is accountable for total store performance including sales, expenses, talent development, client engagement, and brand presentation. As a hands-on leader, the Store Manager builds and develops a high-performing, client-focused team while fostering a strong community around the brand. This role partners closely with the Area Manager and cross-functional teams to execute company strategies and achieve business objectives. Essential Duties: Business & Sales Leadership Own total store performance including sales, profitability, payroll, and controllable expenses. Drive sales results to meet or exceed budget through active selling, client engagement, and team leadership on the sales floor. Lead by example, maintaining a strong personal clientele and engaging top clients. Communicate company KPIs clearly and implement strategies to achieve performance goals. Develop and execute category-level business action plans to drive growth. Ensure the team is fully trained on product, brand pillars, and seasonal strategies through ongoing education and partnerships with internal teams. Client Development & Customer Experience Build and execute a top-client strategy to retain, grow, and develop high-value clients. Lead the team in delivering best-in-class service, personalized styling, and an exceptional after-sales experience. Drive appointment-based selling to create predictable, sustainable business. Champion CRM adoption by ensuring consistent data capture, outreach, and follow-up. Partner with the Area Manager to plan and host store events that engage the local community and build brand awareness. Talent & Performance Management Recruit, hire, onboard, and retain a high-performing, customer-focused team. Lead onboarding and ongoing training in partnership with Human Resources. Provide regular coaching, feedback, and performance development conversations. Oversee annual performance reviews and create individual development plans for all employees. Build effective schedules aligned to traffic trends, sales goals, and payroll targets. Partner with HR on employee relations matters to ensure fair, timely, and effective resolution. Operations & Store Management Oversee all daily store operations including opening/closing procedures, reporting, scheduling, and supply ordering. Monitor store expenses and manage the operating budget. Ensure compliance with all company policies, procedures, and loss prevention standards. Lead inventory management including receiving, transfers, RTVs, cycle counts, and organization to maintain shrink below company targets. Recap and analyze monthly store performance, identifying trends and opportunities. Maintain a clean, organized, and efficient back-of-house environment. Brand, Visual & Store Presentation Ensure the store environment reflects STAUD's brand standards and visual guidelines. Execute floor sets and merchandising updates in alignment with company direction. Uphold dress code and brand presentation standards for all team members. Omnichannel & Back-of-House Support Lead in-store omnichannel execution to create a seamless digital-to-physical shopping experience. Support back-of-house operations including inventory processing, shipping, and organization. Leadership & Culture Foster a positive, inclusive, and team-oriented culture rooted in accountability, collaboration, and growth. Act as manager-on-duty when needed, providing leadership and decision-making support. Demonstrate flexibility, initiative, and a solutions-oriented mindset to support business needs. Prerequisite Knowledge, Skills, & Education Minimum 5-7 years of retail leadership experience Experience in luxury or contemporary retail is preferred. Proven ability to lead, coach, and develop high-performing teams. Strong sales acumen with a relationship-based, clienteling mindset. Entrepreneurial, results-driven approach to business ownership. Strong organizational skills with attention to detail. Experience with POS systems, CRM, omnichannel retail, inventory management, and shipping platforms preferred. Proficiency in Microsoft Office, particularly Excel. Excellent verbal and written communication skills Physical and Mental Requirements Standing and sitting for extended periods of time. Lifting up to 25 pounds in a safe and prudent manner. Ability to easily move throughout an office with ease. Comfortable working in both sales floor and back-of-house environments. Ability to work a flexible schedule including evenings, weekends, and holidays. On-site role; reasonable accommodations provided as required. Ability to read, write, and understand English. Ability to effectively interact with others internally and externally. Ability to utilize office equipment in a safe and prudent manner, including a copy machine, fax machine, computer, telephone, and other general office equipment that may be used regularly. Ability to work with many different personalities. Ability to work in a fast-paced environment. Correctable vision and hearing. Ability to work on-site. Job Type: Class, Exempt Status

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a... The Customer Service Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customer service process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customer service roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role. Responsibilities: * Strategic and operational * Lead, coach, and manage the regional customer service team to ensure timely and accurate processing of leads, RFQs, and customer orders. * Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc. * Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc. * Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions. * Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed * Main point of contact for customer surveys, cross functional leadership to ensure completion. * Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs. * Develop and implement customer service policies, procedures, and performance metrics (KPIs) to drive continuous improvement. * Support contract review process and quoting functions in collaboration with commercial team. * Monitor customer satisfaction and develop strategies to improve the overall customer experience. * Ensure all customer data is accurately maintained in the ERP and CRM systems. Experience/Skills: * Bachelor of Arts degree with a commercial or technical focus * 10+ years' experience of customer service experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred. * 2+ years of leadership or management experience. * Knowledge of the production and application of elastomer components is preferred. * Knowledge of common industry specific requirements and specifications. * Purposeful, communicative and customer-oriented personality. * Strong analytical, technical and financial skills. * Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite. * Exceptional interpersonal skills to work cross-functionally and as a team leader. * Ability to multitask and thrive in a fast-paced deadline-driven environment. * Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs. * Excellent writing and verbal communication skills and the ability to communicate at all levels. * Expert English proficiency (verbal and written). Successful Attributes: * Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas * Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions What we offer: * A dynamic work environment that balances professional challenges with personal flexibility. * An attractive compensation package, including a substantial competitive base salary and performance-related bonuses. * Opportunities for professional growth in a customer-focused company that values respect and excellence. Be yourself at Datwyler We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas. **************** Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Location: Ontario, CA Job Type: Full-Time About the Role: We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality. Responsibilities: Manage daily operations of the customer service team, ensuring timely and accurate order processing. Monitor and improve workflow efficiency, service metrics, and customer satisfaction. Resolve escalated customer issues and implement solutions to prevent recurrence. Lead team meetings, assign tasks, and maintain coverage for all shifts. Oversee training programs and maintain cross-training for all team members. Collaborate with inventory, logistics, and other departments to meet delivery commitments. Prepare reports on performance metrics and present improvement plans to senior management. Qualifications: 3+ years of experience in customer service leadership or operations management. Strong problem-solving and organizational skills. Excellent communication and interpersonal abilities. Proficiency in analyzing performance data and implementing process improvements. Ability to work flexible hours, including occasional evenings and weekends. Benefits: Competitive salary and performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Ready to lead a team that delivers exceptional customer experiences? Apply today and join a company that values innovation, collaboration, and customer success.

OK International is a global manufacturer of electronic benchtop tools and precision dispensing solutions worldwide. We have two major product lines: Metcal electronics bench tool solutions and Techcon dispensing Systems. We have facilities in Cypress California (US), Chandlers Ford (UK) and Shenzhen (China) supporting our customers worldwide. The OK International Team is dedicated at putting customers first, having an entrepreneurship mindset, innovative culture, cultivating relationships and never compromising on integrity. Welcome to our team! OK International is part of the Dover Engineered Products segment of the Dover Corporation. Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." The Customer Service Manager will manage the Customer Service/Order Entry department. The Customer Service Manager is responsible for ensuring that customers are supported, retained, satisfied and their orders are processed in an accurate, timely and efficient manner. The manager of this department will also be responsible for driving outbound sales activities designed to uncover new opportunities and qualify incoming leads. JOB DUTIES: Manager to be the bridge that drives communication between Sales, Marketing and Operations towards common goals. Oversee internal systems to ensure accuracy and efficiency in sales order bookings and customer shipments. Establish uniform correspondence procedures and style practices that benefit the customer. Work with marketing teams to implement procedures and processes to grow the volume and quality of incoming leads. Manager will train team on processes to qualify leads, uncover new accounts and opportunities, as well as close on the sale of product. Manage, develop and implement processes and goals for outbound sales activities targeted directly to the end user. Oversee the OK International Technical Support department to insure the processes and policies are designed to meet and exceed the customers' expectations. Manage field service support team on all OK International products. Ensure appropriately trained engineers are available to address customer needs via phone support and customer site visits. Review and coordinate sales channel promotions, programs, and account activities with Sales Channel Manger and Marketing on a monthly basis. Forecast, formulate, and manage department budget. Serves as the primary point of contact for cross-site communication, ensuring best practices and performance standards are shared and upheld across all locations. Partners with site leaders to identify and resolve customer service or fulfillment issues, ensuring a seamless customer experience across all facilities. Leads and supports cross-site projects focused on enhancing customer experience, order management efficiency, and operational effectiveness. Performs other duties as assigned. WORK EXPERIENCE REQUIREMENTS: • 5+ years of experience in Inside Sales and Customer Service Management. SKILLS REQUIRED: Experience in customer service in a manufacturing and distribution environment. Experience working with ERP systems. Support system enhancements and improvements. Ability to champion individual customer's needs while balancing supply chain and manufacturing capability. Ability to create positive customer perception while facilitating fairness to the broader customer base. A proven record of growing sales via an inside sales department. Proficiency in the Microsoft Business suite, and ability to learn new computer programs. Ability to demonstrate professionalism and good judgment in a rapidly changing fast paced team environment. Ability to multitask and coordinate multiple and often conflicting priorities. Maintains an outgoing, positive, friendly, and customer-focused attitude. Strong written and oral communications skills required. EDUCATION REQUIREMENTS: • Bachelor's degree in Business Administration or Communications is preferred. Work Arrangement : Onsite Pay Range: $72,000.00 - $100,000.00 annually We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 120 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Job Function : Customer Service

Job Description Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained. Job Duties: Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company. Plans, coordinates, and assists with the daily workflow to achieve maximum productivity Oversee a team of customer service teams and ensure they are providing an exceptional customer experience. Ensure customer part orders are shipped, accurately, in timely manner. Monitor and oversee the Customer Service Team processes and quality. Builds relevant solutions and product enablement support. Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld Resolve complex, escalated customer problems or disputes in a professional manner. Coach and support team members to help them meet departmental goals. Keep records and documentation of customers' interactions for training purposes. Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement. Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience. Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives. Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements Improve customer service procedures, policies, and standards for the customer support department. Review processes, propose efficiency improvements, and implement process improvements Requirements: Bachelor's degree required 5+ years prior experience in customer-facing roles. Proven experience in a leadership role is required. Effective verbal and written communication skills and excellent phone etiquette and elevated speech Must demonstrate strong analytical thinking skills. Should possess strong problem-solving skills and the ability to make sound judgment calls. Superior organizational and time management skills. Knowledge of customer service programs and databases, or the ability to learn new software quickly. Powered by JazzHR ptw PCZblWr

***To proceed with the application process, please upload your resume into this Google form: *************************************** Why leave Orange County to build a tech company - when you can do it right here in OC? ABOUT US Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange County-an area more commonly known for its peaceful lifestyle than for startup activity-founded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If you're ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term vision-join us, and help redefine what's possible in Orange County. What We Offer: • Medical, Dental, Vision Insurance • 401(k) Retirement Plan • Unlimited Paid Time Off (PTO) • Dynamic, Collaborative Work Environment Who You Are: You're an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What You'll Do: • Oversee and inspire the customer service team, fostering a culture aligned with Month2Month's mission of flexible, high-quality living experiences. • Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. • Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. • Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. • Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): • Background in customer service or related managerial roles. • Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: ***************************************

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. Duties And Responsibilities: Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads • Maintain and increase ROI levels set by the company • Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products • Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions • Be proficient in dealing with customers via telephone and email • Measure and maintain performance levels set by the company • Compile all necessary reports on a timely basis • Manage employee schedules and time clock reporting for payroll • Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus • Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel • Effectively utilize CRM and Lead Management tools • Install processes and train employees • Be knowledgeable about sales process, business philosophy, and products • Knowledge of office practices and administrative procedures • Train staff all processes • Will follow behavioral expectations consistent with the Company's visions/values Qualifications: • Previous dealership experience required • Must have sales experience • Must have flexible availability • Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications • Ability to work in call center environment • Ability to organize and handle multiple tasks with flexibility • Ability to thrive in a team environment and consistently display professional demeanor. It's time to make the most important move of your career. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The "Apply Now" Button

About the Organization SurePrep's software solutions 1040SCAN, SPbinder and TaxCaddy plus onshore and offshore tax preparation outsource services allow accounting firms to increase productivity and profitability while promoting a completely digital tax workflow. SurePrep provides the most automated solutions available to streamline the entire 1040 process for both the CPA and taxpayer. SurePrep is comprised of a dynamic, inclusive, and outstanding team. We seek out the brightest candidates capable of tackling the ever-evolving tech industry while maintaining a reputation over 20 years. We're looking for hard-working, passionate people to help us reshape the tax and accounting industry. We encourage fresh ideas that will drive us toward our goals. Position Summary This is a key role with the primary responsibility for implementing workflow procedures based on direction from the Director of Customer Support. The duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace. Roles & Responsibilities Observing and monitoring practice to assure the quality of support provided Coaching and developing team members through practical day to day support ‘hands-on' including through induction and probation. Assist the Director of Customer Support in the management and development of the team. Assist the Director of Customer Support in the hiring, training, supervision, and appraisal of the Support team members. Undertake any training and development initiatives identified by the Support Manager. Contribute to effectiveness of the team. Required Qualifications Must have bachelor's degree or higher Minimum 3 years of management experience using Zendesk Leadership and organizational abilities Strong interpersonal and communication skills Ability to establish and maintain effective working relationships across the company Ability to manage the team with effective delivery of task assigned. Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties Ability to communicate and work seamlessly across team Strong project management skills, proven ability to design and communicate clear processes, and a detail-oriented yet flexible approach to problem solving. EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Customer_Service_Manager_J02157241.aspx *You can apply through Indeed using mobile devices with this link. Additional Information

Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Customer_Service_Manager_J02157241.aspx *You can apply through Indeed using mobile devices with this link. Additional Information

Gold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold's Gym employee: Work in a fun environment with great people Great benefits package John Hancock 401k, Aflac supplemental insurance options free gym memberships, and discounts Opportunities to grow within the company Management/Leadership Duties: Manage Operations team to ensure policies and procedures are followed at all times Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates. Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists Works in cooperation with GM to manage/process cancellations following procedures in place to retain member Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline Ensure that project/department milestones/goals are met and adhere to approved budgets Enforces all club rules, policies and promotes proper execution of all procedures. Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager. Manage membership questions, concerns, and inquiries for their facility Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction Train staff to be the face of the club by providing hospitality to all members and guests Lead by example to provide a clean, friendly, top of the line club for our members Manage employee performance by coaching, and creating a healthy, positive working environment. Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals Operations Support: Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes Directs and controls all gym walk-thru Communicates with GM regarding ways to improve front desk operations Responsible for communicating and following cash management procedures Manages the retail sales procedures for the gym. There are some MUST HAVES: Ability to use sound business judgment and have strong analytical skills Ability to effectively communicate with constituents Effective listening skills Effective delegation and follow-up skills Effective planning and organization skills Demonstrates ability to create a positive environment Demonstrates willingness and openness for self-development Ability to identify and use resources to improve overall operations Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position. College degree preferred Current CPR Certification is required. Bilingual Preferred This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Gold's Gym SoCal and all it's affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Compensation: $66,560.16 - $70,000.00 per year

Responsive recruiter Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly growing, award-winning company that is not your typical company! We change lives. We help children reach their goals. We wear flip-flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. If you love working with children then this is your place. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. Benefits: Leadership roles Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Requirements: Ability to work with children Excellent interpersonal communication and organizational skills Job Position: Sales and Service Manager Reports To: General Manager, Assistant General Manager FLSA Status: Non-Exempt Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities. Provides weekly audits to the General Manager and Assistant General Manager of the Front Desk Notes, Registration/Withdrawal Log (with a reconciliation done against the period summary report) and Lead Binders. Provides weekly updates of the Withdrawal Log and list of items to order for Snack Shack/Treasure Island. Duties and Responsibilities: Provides leadership, discipline and constructive feedback to our Front Desk Representatives. Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures. Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction. Provides training of Front Desk staff to provide superior performance in customer service, understanding of Links software, Point of Sale and promotional items. Provides sales and marketing training to all qualified sales staff. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained. Gains a high level of knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Holds monthly meetings with the Front Desk staff and Management to go over performance reviews (GSRs). Provides agenda items to address during meetings. Provides a weekly summary of the Front Desk Notes. Explains any discrepancies in numbers or customer issues. Provides a weekly audit of the Registration/Withdrawal Log that gets reconciled against the Period Summary Report for accuracy. Reports and explains any discrepancies. Provides audit results of the Binder Lead System (Total Number of Leads, Missing Leads, Contacted Leads, Enrolled Leads). Updates the Complete Withdrawal Log on a weekly basis. Provides a list of items to order for Snack Shack and Treasure Island. Establishes a relationship with all new employees. Conducts all the new hire training (front desk based). Works at the desk at least 4 shifts a week. Maintains the entire direct debit reporting - Debt/Class Outstanding Balances overseen by the General Manager and Assistant General Manager. Acts as the main contact person for the Links software; ensures all information is accurate. Maintains all the monthly reporting through Links software. Troubleshoots all Links software account issues. Responds and creates an action plan to the shift and party notes. Oversees the job responsibility list at the front desk. Responsible for the overall cleanliness at the front desk and the dry side of the facility. Hosts monthly workshops with the employees (front desk related). Completes all the monthly Golden Support Reviews for the front desk. Sets sales incentives for the front desk employees in conjunction with the General Manager, to assure that overall goals are considered. Oversees private party operations. Oversees the lost and found bin. Oversees all binders at the front desk (birthday, pre-registration, playdate, Mini Prep). Offers customer service follow-up to any upset members. Ensures all the front desk members have first-aid certifications. Oversees the EAP portion at the front desk. Assists in maintaining the employee phone list. Helps with the subbing process to ensure appropriate staffing. Oversees the staff bio book. Oversees Member Appreciation Week. Ensures the retail area is clean, professional, stocked, labeled and profitable. Ensures the vending area is clean, stocked, labeled and profitable. Ensures phone calls and emails are being responded to professionally and in a timely manner. Creates daily shift notes and sends them to the General Manager and Assistant General Manager. Fulfills other duties or responsibilities as assigned by the Employer. Education/Experience: High school diploma or GED is required. Bachelor's degree preferred. Two or more years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: Lifeguard, CPR/AED and First Aid certification required. Shallow water attendant highly recommended. Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate. Compensation: $22.00 - $27.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. Wage: $75,000 annually What You'll Do: Oversee Customer Operations Managers and other customer operations employees Manage daily customer operations, fleet availability, and revenue generation for the assigned function Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolve customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engage in effective communication plans focused on building employee engagement in order to achieve business results Conduct performance evaluations that are timely and constructive, where applicable Participate in the recruiting process, as required Provide management with various updates and indicators as requested Remain current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders across multiple functions and locations Ability to influence Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team. Ability to drive process and organizational change. Ability to motivate teams and keep a positive attitude in a fast-paced environment. Ability to work under minimal supervision with a goal-oriented mindset. Ability to see the big picture and leverage critical thinking and decision-making skills. Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability. What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team. Salary Details: $68,640 / yr - $80,000 / yr Responsibilities: Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays. Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly. Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential. Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments. Lead inventory management efforts, control and storage of decor and display elements. Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions. Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others. Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines. Qualifications: Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred. At least 6-8 years of related work experience preferred. At least 3-5 years of prior supervisory/management experience required. Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs. Must be able to work nights, weekends, and holidays based on business needs.

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a... The Customer Service Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customer service process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customer service roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role. Responsibilities: Strategic and operational Lead, coach, and manage the regional customer service team to ensure timely and accurate processing of leads, RFQs, and customer orders. Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc. Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc. Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions. Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed Main point of contact for customer surveys, cross functional leadership to ensure completion. Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs. Develop and implement customer service policies, procedures, and performance metrics (KPIs) to drive continuous improvement. Support contract review process and quoting functions in collaboration with commercial team. Monitor customer satisfaction and develop strategies to improve the overall customer experience. Ensure all customer data is accurately maintained in the ERP and CRM systems. Experience/Skills: Bachelor of Arts degree with a commercial or technical focus 10+ years' experience of customer service experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred. 2+ years of leadership or management experience. Knowledge of the production and application of elastomer components is preferred. Knowledge of common industry specific requirements and specifications. Purposeful, communicative and customer-oriented personality. Strong analytical, technical and financial skills. Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite. Exceptional interpersonal skills to work cross-functionally and as a team leader. Ability to multitask and thrive in a fast-paced deadline-driven environment. Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs. Excellent writing and verbal communication skills and the ability to communicate at all levels. Expert English proficiency (verbal and written). Successful Attributes: Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions What we offer: A dynamic work environment that balances professional challenges with personal flexibility. An attractive compensation package, including a substantial competitive base salary and performance-related bonuses. Opportunities for professional growth in a customer-focused company that values respect and excellence. Be yourself at Datwyler We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas. ****************

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Location: Ontario, CA Job Type: Full-Time About the Role: We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality. Responsibilities: Manage daily operations of the customer service team, ensuring timely and accurate order processing. Monitor and improve workflow efficiency, service metrics, and customer satisfaction. Resolve escalated customer issues and implement solutions to prevent recurrence. Lead team meetings, assign tasks, and maintain coverage for all shifts. Oversee training programs and maintain cross-training for all team members. Collaborate with inventory, logistics, and other departments to meet delivery commitments. Prepare reports on performance metrics and present improvement plans to senior management. Qualifications: 3+ years of experience in customer service leadership or operations management. Strong problem-solving and organizational skills. Excellent communication and interpersonal abilities. Proficiency in analyzing performance data and implementing process improvements. Ability to work flexible hours, including occasional evenings and weekends. Benefits: Competitive salary and performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Ready to lead a team that delivers exceptional customer experiences? Apply today and join a company that values innovation, collaboration, and customer success. Compensation: $70,000.00 - $85,000.00 per year Join Our TeamLooking for a new opportunity that is family-oriented, challenging and fun? That is how the BestPack team describes working here, so consider joining us! We are always looking for new talent that is self-motivated, resourceful, hungry to learn, and wants to provide solutions. If that sounds like you, please take a look at our openings and reach out to find your next adventure at BestPack. Who We AreBestPack has a team of truly awesome people and a culture that enthusiastically supports the growth of every member. Our company's core values are to be teachable, driven, resourceful, honest, and to have fun doing our work. These core values support our passion of helping each other thrive. If these values really resonate with you and you find yourself emphatically nodding along, you will probably really enjoy becoming part of the BestPack team! Perks 401(k) plan w/ employer match Flexible PTO program Paid holidays Comprehensive Health Plans Employer-paid Dental and Vision Growth Opportunities & More!

Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained. Job Duties: Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company. Plans, coordinates, and assists with the daily workflow to achieve maximum productivity Oversee a team of customer service teams and ensure they are providing an exceptional customer experience. Ensure customer part orders are shipped, accurately, in timely manner. Monitor and oversee the Customer Service Team processes and quality. Builds relevant solutions and product enablement support. Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld Resolve complex, escalated customer problems or disputes in a professional manner. Coach and support team members to help them meet departmental goals. Keep records and documentation of customers' interactions for training purposes. Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement. Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience. Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives. Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements Improve customer service procedures, policies, and standards for the customer support department. Review processes, propose efficiency improvements, and implement process improvements Requirements: Bachelor's degree required 5+ years prior experience in customer-facing roles. Proven experience in a leadership role is required. Effective verbal and written communication skills and excellent phone etiquette and elevated speech Must demonstrate strong analytical thinking skills. Should possess strong problem-solving skills and the ability to make sound judgment calls. Superior organizational and time management skills. Knowledge of customer service programs and databases, or the ability to learn new software quickly.