Customer service manager jobs in Rhode Island

Role: Store Manager Type: Direct Hire - Full Time Hours - Permanent role Salary: Starting at $70k - Dependent on Experience Please note: The Store Manager must have open weekend availability, as this location experiences its highest traffic during those days and requires consistent leadership coverage. Our client is a fast-growing, trend-driven fashion retailer known for delivering an elevated customer experience and staying ahead of what's next in fashion. About the Role Seeking a dynamic, sales-driven Store Manager who thrives in a high-energy, customer-focused environment. This leader is passionate about fashion, motivated by goals, and committed to coaching and developing a top-performing team. The Store Manager plays a key role in creating a positive store culture, elevating the client experience, and driving consistent business results. Key Responsibilities Maintain an upbeat and motivating store atmosphere that inspires both employees and clients Foster a strong selling culture through consistent coaching and hands-on leadership Lead by example in delivering elevated client experiences and meeting personal sales goals Oversee daily store operations to ensure efficiency and brand-appropriate visual presentation Uphold company policies and operational standards with consistency Drive the store's daily, weekly, and monthly sales goals to exceed expectations Qualifications Minimum 1 year of retail management experience Strong passion for fashion, styling, and industry trends Exceptional communication, organization, and problem-solving abilities Strong understanding of retail operations, including inventory, loss prevention, and visual merchandising Physical Requirements Ability to push, pull, and lift up to 50 lbs as needed Ability to stand and walk for extended periods Benefits Full-time employees are eligible for competitive benefits including medical, dental, vision, life insurance, 401(k), commuter benefits, and an employee discount.

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans. Job Overview We are in search of a Store Manager ready to contribute our continuous expansion across the United States. This person will be responsible for store KPIs and team management. An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Area Manager. What You Will Achieve Manage a team of Supervisors, and Brand Associates setting expectations, goals, and develop talent; Responsible for total store, 4 wall ownership, Brand standards , Operations, People, setting high store standards that reflects company brand image, values, and culture that is focused on providing positive customer and employee experience. Execute Visual Merchandising and Marketing directives from business partners and install Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures. Support company on marketing events such as in store events, Pop-up events, conventions, new store openings. Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed. Must be able to work flexible hours including nights, weekends, holidays. Up to 10% travel may be required to support, attend business operation meeting with international team in evening. What You Will Need Retail industry knowledge, skills, and abilities; 1+ years of Retail Store Manager experience with a high number of sku volume ,and executing retail Marketing and Visual Merchandising experience. Experience in managing more than 10 or more retail employees in store. Experienced working with international business partners, ability to speak or understand multiple languages is a plus. Associates Degree or Bachelors Degree in Business Management related will be preferred. Ability to adapt to a fast-paced environment and implement new standardization directives. What We Offer Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc. Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge. Career development: we work with you to advance your career through short-term assignments, and new experiences, etc. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Description Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview: As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go-live, and post-deployment adoption. Shorten time-to-value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white-glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client-facing role in a high-growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best-in-class client service in fast-moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands-on project management experience or formal PM frameworks. Interview Process Initial screening call Conversation with our US Customer Success Lead Case study Interview with our Global Head of Customer Success Conversation with US team member Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 20 days of holiday per year + bank holidays + a week off for Christmas Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission-driven people to work with Fun working atmosphere Significant growth opportunities Company-wide socials and events

Job Description World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region. Position Summary This position supports the Account Executive with responsibilities related to client management and retention Essential Duties and Responsibilities Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication Handling renewals, service requests, claims, billing and new policies Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures Review all applications, policies, endorsements and audits for accuracy Complete loss/claim analysis and summaries Coordinate expiration list with department manager to obtain renewal business information Qualifications Bachelor's degree or equivalent work experience, preferred 3-7 years minimum Personal Lines High Net Worth Account Management experience required Property & Casualty License required Valid driver's license and insurance, required Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point) Applied/Epic or similar agency management software experience, preferred. Able to work independently and enjoy a high degree of interaction with team members. Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines. Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance. The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information. Ability to maintain a professional demeanor and positive attitude Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES: World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department. #LI-KS1 Powered by JazzHR nGl8hdUDOP

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients in the Mid-Atlantic United States. How will you make an impact in this role? **Role Responsibilities:** + Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth. + Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions. + Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Minimum of 5 years prior strategic relationship management and/or sales experience. + Must possess a sense of urgency and deep resilience to drive results and win. + Experience with managing complex and challenging clients. + Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies. + Experience with the following industries preferred: Food & Beverage, Retail, Business & Professional Services, Financial Services, Information Technology, Media & Entertainment. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Effective oral and written communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25021826

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. **Key Responsibilities:** + Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. + Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. + Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. + Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. + Ensure consistent application of policies, processes, and reporting across the zone + Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. + Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. + Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. + Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. + Assist in implementing enterprise privacy and compliance policies within assigned zones. + Provide privacy-by-design and compliance-by-design guidance to operational teams. + Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. + Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. + Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. + Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. + Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. + Travel for conferences and to meet with customers as needed, up to 30%. **Basic Qualifications:** + Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. + 6+ years of experience in healthcare compliance, privacy, or information governance. + Minimum 3 years of experience in a leadership, supervisory, or team management role. + Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. + Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. + Proficiency in privacy incident tracking systems and data reporting tools. + Excellent analytical, organizational, and communication skills. + Proven ability to manage multiple priorities and deadlines in a fast-paced environment. + Strong ethical judgment, attention to detail, and commitment to confidentiality. + Ability to travel up to 30% **Desired Qualifications:** + Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. + Professional certification such as CIPP/US, CHPC, CHC, or RHIA. + Experience in a healthcare technology or health data interoperability organization. + Familiarity with privacy-by-design frameworks and compliance integration in technology environments. + Experience collaborating with internal audit or regulatory compliance teams. + Demonstrated success in developing and delivering privacy training or educational materials. + Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customer service interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customer service team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction. Key Responsibilities: Supervise, train, and mentor a team of customer service representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service. Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customer service. Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development. Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions. Assist in all customer services department duties and responsibilities as needed. Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions. Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met. Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service. Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience. Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customer service efficiency and productivity. Ensure that customer data is accurately recorded and maintained within the company s systems. Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates. Ensure that customer service operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance). Review customer service interactions for quality assurance and compliance, providing constructive feedback as needed. Ensure the timely and accurate processing of DME orders, returns, and maintenance requests. Identify trends in customer feedback and collaborate with management to develop strategies for improvement. Participate in training and development programs to stay current on DME product knowledge, customer service techniques, and industry regulations. Qualifications: Education: High school diploma or equivalent required. Bachelor s degree in Business Administration, Healthcare Administration, or a related field preferred. Experience: Minimum of 3-5 years of experience in customer service, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting. Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred. Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices. Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficiency with customer service software and Microsoft Office Suite. Ability to analyze and report on key customer service metrics. Physical Requirements: Ability to sit or stand for extended periods. Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

CAM HVAC is a premier HVAC leader in all things, heating, and cooling. This includes ongoing maintenance, precision repairs, and expert system design & installation. CAM's continuous growth led to its partnership with Crete United in 2025! Our continued growth and partnership has created an opportunity for an Experienced HVAC Service Manager to oversee our commercial and industrial service division that operates throughout RI and Southern MA. Position: HVAC Service Manager Location: Smithfield RI OR South Easton MA Salary: $90,000-$125,000 - DOE! + Excellent benefits package! Company vehicle, cell phone, & gas card Key Responsibilities: • Team Management: Supervise, mentor, and lead a team of HVAC service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce. • Quality Assurance: Ensure all HVAC service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications. • Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided. • Safety and Compliance: Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards. • Inventory Management: Manage the inventory of parts and supplies needed for HVAC service, ensuring adequate stock levels and cost-effectiveness. • Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests. • On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations. • Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts. • Training and Development: Stay updated with the latest HVAC industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge. • Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction. Requirements: • Proven experience in HVAC service management or a similar supervisory role within the HVAC industry. Experienced service technicians seeking to move into the role of a Service Manager will also be considered. • In-depth knowledge of commercial HVAC systems, equipment, and maintenance practices. • Strong leadership and team-building skills, with the ability to motivate and inspire team members. • Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively. • Strong problem-solving and decision-making capabilities. • Proficiency in using HVAC software, scheduling tools, and computer applications. • Knowledge of safety regulations, codes, and compliance requirements. • Business acumen and a results-oriented mindset to achieve departmental goals and financial targets Experience: • HVAC Supervisory: 2 years (Required) • HVAC: 5-10 years Click this link to learn more about Crete United: **************************** WHAT WE OFFER: All medical paid by CAM Profit sharing 8 paid holidays PTO Long and short term disability Company paid life insurance CAM HVAC, a Crete United Company is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Event Services Manager is primarily responsible for overseeing all aspects of the events taking place in the venue including developing, coordinating, and supervising all event related activities key to the operation of the facility including but not limited to maintaining admissions staffing plans, labor management, collection and distribution of event information from promoter/show representatives/sports teams, billing preparation/support, customer service representation to our guests and logistics of departmental activities relating to events. This role pays an annual salary of $65,000-$70,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 5, 2025. Responsibilities Advance each show/event with appropriate show/promoter representative in a timely fashion Communicate all event information to the appropriate Departments and staff Scheduling all admissions staff for events Develop, implement and manage event admissions plans in conjunction with event security provider and appropriate show/promoter representatives Develop accurate event seating information with the Box Office Manager and Operations Manager, and ensure that event set-ups are accurate Communicates in a timely manner with each Department Head regarding specific needs and information for each event Prepares and distributes Event Data Sheet to all staff and Departments in a timely manner Prepares post event report for all events coordinated Meet with facility sports tenants to collect and distribute game requirements and coordinate efforts to produce tenant events Trains and effectively communicates with staff regarding responsibilities and expectations. Work with promoters and agents to coordinate facilitate client needs for each event and provide cost estimates as required/requested Preparation of and submission of expenses for event settlement. Attend settlement if required Works with Finance on event related reports Executes other operational duties as assigned Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions. Prepares or assists with preparation of a daily and monthly report of business transactions. Assisting with Chargeback disputes. Assist Finance with Monthly Reconciliation of accounts. Supervises and schedules ticket takers Works with staff to develop and maintain a service-oriented attitude Develop and maintain excellent client relationships while meeting and exceeding client service level agreements. Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints. Hire, train, schedule, and manage all part-time Box Office ticket sellers and supervisors. Submit events to Box Office Director for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter. Qualifications Bachelor's Degree in Business, Sports Management, Marketing or other related field required. 4- 6 years of increasingly responsible ticketing experience, preferably with sports/entertainment facility Experience with large-scale events in an arena, stadium, or concert setting of a similar or larger size is highly desirable. Experience training and managing staff. Must be able to work independently, as well as train, manage, and motivate others. Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint. Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment. Must be able to work with the public and possess conflict resolution skills. Must be adaptable with the ability to work under pressure to meet deadlines. Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts. Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously. Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

KLR is a leading New England Regional Public Accounting Firm, consistently ranked among the Top 100 firms in the United States. With more than 350 professionals across eight office locations-including Andover, Boston, Bradenton, Lausanne, Newport, Pawtucket, Providence, and Waltham-KLR delivers assurance, tax, and business advisory services to private and publicly held companies nationwide and abroad. Recognized as a Best Place to Work for 19 years, KLR is committed to fostering a culture of collaboration, growth, and innovation.We are seeking a Tax Supervisor to join our Entity Tax Services Group, to be based in our Andover, Boston, Providence, or Newport offices on a flexible hybrid basis. As a key member of the Tax Team, the Supervisor will apply technical expertise and educational background across a wide range of client engagements. This role is central to our growing Tax practice, with responsibilities that includes overseeing technical tax work, and guiding staff. The Tax Team is dedicated to supporting clients with both tax compliance and strategic planning. Position Responsibilities: Prepare and review federal and state tax returns for C Corporations (1120), S Corporations (1120S), Partnerships (1065), and Individuals (1040). Assist in the preparation and review of corporate income tax provisions, including ASC 740 calculations such as effective tax rate analysis, deferred tax items, and uncertain tax positions. Contribute to quarterly and annual tax provision reporting for both public and private companies, ensuring accuracy and compliance with reporting standards. Support corporate and pass-through entity tax compliance, including foreign filings such as Forms 5471, 5472, and GILTI. Research and document tax issues, preparing technical memoranda and recommendations for internal use and client files. Supervise, train, and review the work of tax staff, providing feedback and technical guidance. Assist in tax planning projects for corporations, pass-through entities, and individuals, including scenario modeling (BNA projections). Draft responses to IRS and state tax notices and support resolution of related issues. Participate in tax department initiatives, including process improvements, training programs, and knowledge sharing. Collaborate with managers, senior managers, and partners to support engagements and deliver accurate, timely work. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities and activities may change from time to time with notice whenever possible, but not guaranteed. Position Qualifications: Bachelor's degree in Accounting required. CPA or Enrolled Agent (EA) and/or pursuit of said credentials highly preferred but not required. 4+ years of tax experience, including prior public accounting experience. Proficiency with tax and accounting technology; experience with CCH Axcess, SurePrep, and XCM is a plus. Ability to research complex tax issues and assist in developing effective tax planning strategies. Strong interpersonal and communication skills, both verbal and written. Familiarity with, and willingness to perform, a wide range of tax work - including entity-level (corporate, partnership, S corporation) and individual compliance. This is a full-time position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours, including some evenings and weekends, will be required during peak busy seasons. Pay Range: The salary range for this position is included below. Individual salaries within this range do not include benefits and bonus potential, and are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate's work experience, education, knowledge, skills, and geographic location. $90,000.00 - 120,000.00 Benefits: KLR offers a wide range of benefits including: health and dental insurance, paid time-off and a competitive retirement savings plan. We offer tuition assistance, in-house education programs and offer employees opportunities for community involvement. Come join a firm who has recently been recognized as a “Best Place to Work” for 19 years by the Providence Business Journal and voted as a Top 100 Firm in the country by Accounting Today! KLR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.

The Zone Manager will partner with and assist the Assistant Manager and General Manager in the operation of store(s) through leadership, managing, training, coaching and mentoring fellow associates to deliver a first-class customer experience relative to service and in-store execution. Position Requirements: Demonstrated selling experience in a fast paced, service-oriented retail setting: excellent understanding of the company standards, processes, policies and practices. Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes, policies and practices. Demonstrated ability to provide supervisory guidance to a team and instill trust. Supervisory work; significant interpersonal relationship skills. Must be able to perform a 45-hour minimal weekly work schedule. Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service. Duties and Responsibilities: Exceed First Class Service standards and behavior with every customer, business partners and peers Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures. Facilitate opening and closing procedures for all stores Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures Ensure store merchandising standards are consistently executed per the company guidelines Coordinate and monitor staffing levels to maximize sales and service potential Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events Direct, coach, and train Associates in their daily job assignments Represent and support the company by fostering strong business relationships within the airport community Contribute feedback on Associate reviews and provide input on Associate counseling Position Qualifications: High school diploma or equivalency required Ability to work various shifts in a 7/365 day team oriented environment Excellent customer service skills and ability to communicate effectively using the English language Strong interpersonal/organizational skills with ability to motivate others Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously Proficiency required in reading, writing, mathematics, cash handling/ reporting Computer literacy and working knowledge of MS Office preferred Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements Standing for long periods of time and the ability to work in environments with varying temperatures Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances Job Type: Full-time Benefits: 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Supervisery: 2 years (Required) Customer Service: 2 years (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: Warwick, RI 02886 (Required) Work Location: In person Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. DUTIES AND RESPONSIBILITIES: Service: Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures Operations: Facilitate opening and closing of stores Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions Ensure store merchandising standards are consistently executed per the company guidelines Coordinate, monitor and align team resources to maximize sales and service potential Resolve basic IT /register issues and escalate as necessary Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately Prepare for and participate in inventories; verify high risk counts Financial/Business: Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events Communicate daily with the team; look for additional ways to drive business through product, processes, or people People/Leadership: Serve as the Manager on Duty providing leadership during assigned shifts Direct, coach, and train Associates in their daily job assignments Represent and support the company by fostering strong business relationships within the airport community Monitor and address performance issues in a timely manner through a partnership with AGM or GM Contribute feedback on Associate reviews and provide input on Associate counseling Other duties as assigned

The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations. JOB RESPONSIBILITIES Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision. Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties. Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms. Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures. Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit. Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field. Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods. Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans. The ability to safely drive and perform safety checks on all vehicles for which licensed. Project work may require out of town travel for two weeks or more. Must be able to understand and comply with company and client safety standards. Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project. Work outside year round in all types of weather. May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc. May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more. Must be clean shaven at all times to allow immediate donning and seal of respirator. QUALIFICATIONS Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects. Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred. Qualified employees must possess the 40-hr HAZWOPER certification. A valid Class “D” License is required. Transportation Worker Identification Credential (TWIC) preferred. OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment. Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards. BENEFITS Competitive Salary Health, Dental, and Vision Insurance 401k with Company Match PTO Paid Holidays Moran Environmental Recovery is an Equal Opportunity Employer.

Do you have the drive to lead a high-performing automotive service team? Are you passionate about delivering top-tier customer service while maximizing efficiency and profitability? If so, we want to hear from you! About the Role: We are seeking a dynamic, experienced Automotive Service Manager or Service Director to lead our service department. This role requires strong leadership, a customer-first mindset, and a deep understanding of automotive service operations. Responsibilities: Oversee daily operations of the service department Manage service advisors, technicians, and support staff Ensure high levels of customer satisfaction and retention Set and achieve service revenue goals and performance metrics Maintain compliance with safety and operational procedures Handle customer complaints with professionalism and care Coordinate with parts and sales departments for seamless operations Recruit, train, and develop service department staff Requirements: Proven experience as a Service Manager, Fixed Ops Manager, or Service Director Deep knowledge of automotive service operations and diagnostics Strong leadership and communication skills Ability to manage a high-volume, fast-paced shop Experience with DMS software (CDK, Reynolds & Reynolds, etc.) preferred ASE certifications and/or OEM certifications a plus Valid driver's license What We Offer: Competitive salary + performance-based bonuses Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Continued training and advancement opportunities Supportive and team-oriented work environment Ready to Drive Your Career Forward? Apply today by sending your resume

Service Manager duties and responsibilities A Service Manager will need to fulfil the following important duties and responsibilities to excel at their job: * Developing and implementing service standards and procedures for the service delivery department * Setting up and maintaining the service desk * Supervising other members of the service delivery team * Maintaining customer relationships and improving response and delivery times * Updating service methods to improve overall efficiency * Resolving any service problems and customer complaints * Conducting periodic appraisals of team members and identifying areas for improvement * Creating and presenting regular reports to senior management * Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs * Instructing customers on equipment operation, care and maintenance * Inspecting rental equipment on return, looking for any damage and returning deposits

Role: Service Supervisor The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service. Benefits Health Insurance (includes teledoc, virtual health, FSA, HSA & other benefits) Dental Insurance Vision Insurance Life Insurance Health Savings Account Short term disability 401k Match Paid vacation Employee Assistance Program Employee Engagement Events Awards and Recognition Tuition Reimbursement Service Awards Employee Perks & Discounts Job Responsibilities Communicate and schedule work to be performed with shop and field technicians and customers Create the work orders necessary to perform the work required in the shop and in the field Be available for after-hours support for technicians and/or customers as needed Direct quality inspections once repairs are complete Follows all applicable standard operating procedures (SOPs) for consistency and efficiency Ensure compliance with industry regulations, company policies and safety standards Lead, mentor and motivate teams to maximize productivity and performance Effectively communicate the Company goals, values, and expectations to team members Identify challenges and proactively implement solutions to address issues and improve processes Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness Performing other duties as assigned by the Company Qualifications Good communication skills to interact with employees and customers. A Valid driver's license, CDL preferred Knowledge of equipment operations and mechanical functions, especially in construction and forestry equipment Strong diagnostic skills Excellent customer service skills Intermediate knowledge if MS Office Suite, smartphone, and tablets. Chadwick-BaRoss, Inc. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Loan Servicing Manager Department: Loan Servicing General Business Hours: M-F: 9:00 a.m. - 5:00 p.m. Shift: Full Time - Exempt Managed by (Title): CFO Compensation: Salary FLSA Status: Exempt Last Updated: 9/15/2025 SUMMARY The Loan Servicing Manager will oversee all functions and staff related to the servicing, quality control and collections efforts of the servicing of mortgage loans, including associated post close activities that affect servicing and trading of servicing. Embrace uses a sub-servicer to perform most of the servicing functions, so ability to communicate and manage our vendor and our data is paramount. KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED Technical Knowledge, Years of Related Experience, Skills, Licenses, and Systems Experience Education: College Degree or equivalent experience Experience: Exceptional customer service skills; 3-5 years in a managerial role preferred Skills: Strong organizational skills, effective time management, excellent communication skills Systems: Proficient computer skills (MS Office Suite including Outlook, MSWord, Excel); Empower LOS knowledge preferred TRAINING REQUIRED Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Complete annual training as required by company policy and law on an annual basis in a timely manner. RESPONSIBILITIES Relationship Manager for interim and sub-servicers, early buyout facilities, and sub-servicing oversight vendor Custodial oversight Oversight of the day-to-day sub servicing activities - Liaison between internal departments as it pertains to servicing activities Monthly oversight of all collection activities at sub-servicer Management of monthly meeting with business units with sub-servicer Oversight of the quality control process to monitor of sub-servicer Oversight of the EBO Pipeline and any opportunities to buy out GNMA loans Ensure REO pipeline is progressing towards disposing of properties Support corporate, regulatory, MERS, and agency audits Manage sales of Portfolio Loans Oversight of process to reboard repurchased loans Make sure servicing complaints are shared with Compliance Management of any future MSR sales SPECIFIC ACTIVITIES Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings & Training Events Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments. COMPETENCIES REQUIRED Dealing with Ambiguity : Operate effectively, even when things are not certain or the way forward is not clear. Approachability: Ability to build strong relationships with internal and external individuals Decision Quality: Making good and timely decisions that keep the organization moving forward Problem Solving: Accurately assesses problems and effectively and efficiently arrives at excellent solutions. Communicative: Provide timely and helpful information to customers and teammates across the organization, verbally or in writing. Business Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions WORK ENVIRONMENT AND DEMANDS Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Environment: Office Possible Work Hazards: Minimal Physical Demands: Light OTHER CONSIDERATIONS Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties. Disclaimer for Connecticut Applicants: The applicant is not required to disclose the existence of any erased criminal history record information, erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or paroled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, and Any person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath.

Job Details Division: Nucor Rebar Fabrication Northeast Other Available Locations: N/A Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Short Description The Sales Service Supervisor is responsible for leading all aspects of the detailing and internal project management operations at the facility. This includes managing in-house and third-party detailing services, supervising a team of detailers and project managers, aligning workload capacity with commercial forecasts, and ensuring a safe, productive, and quality-driven work environment. Basic Job Functions: Support execution of company profit goals and division operating metrics Collaborate with Sales and other departments to provide technical and “value-add” support to secure and retain profitable projects. Build and nurture relationships with key customers, builders, and contractors. Supervise and develop a professional team of detailers, project managers, and support staff through training, coaching, and performance management. Provide vision, planning, and mentorship for day-to-day operations. Coordinate recruiting, hiring, and onboarding of new detailing personnel. Manage internal team priorities in collaboration with the Sales Manager and Special Projects Coordinator. Assign and oversee detailing and project management workloads, ensuring timeliness, accuracy, and compliance with standards. Forecast backlog tons and timing; conduct capacity planning and staffing adjustments as needed. Manage inventory control, scheduling, and detailing throughput to align with customer demands. Oversee change order management, lump sum contracts, commercial review, and job tracking from award to completion. Ensure full documentation and root cause analysis of cost-of-quality issues (errors in fab, detailing, etc.). Evaluate and maximize freight efficiency and load optimization. Assess and adjust strategic focus based on project mix, timing, and divisional goals. Review and approve detailing vendor invoices and back-charge resolutions in coordination with Sales. Evaluate and manage commercial risk, including litigation, warranty programs, and complex project review. Lead Division quality initiatives and ensure adherence to CRSI standards and the Manual of Standard Practice. Serve as a key point of contact for audits, internal assessments, and continuous improvement initiatives. Recommend and implement detailing technology or process enhancements. Coordinate with peers to raise collective performance across departments. Best-mark with other Nucor divisions to improve competitiveness and customer preference. Provide consultation to other Nucor Rebar Fabrication locations when needed. Other duties as assigned by Supervisor. Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Minimum Requirements: Legally authorized to work in the United States without company sponsorship. Minimum of 3 years of direct experience in the metal building or rebar fabrication industry. Vocational certificate in CAD design/drafting or equivalent experience. Written recommendation from current Manager (approved by current GM), indicating readiness for this role. Demonstrated experience leading a team. Willing and able to travel, sometimes on short notice. Preferences: Two-year technical degree from an accredited institution. Experience with Rebar CAD or other detailing software. Strong commercial and contract management background, including lump sum project oversight. Special Demands Willingness to work beyond standard business hours as needed. Occasional travel with overnight stays. Must maintain confidentiality regarding personnel, customer, and management matters. Physical Demands Typical office environment: walking, sitting, standing, bending. Use of computers, tools, and electronic equipment. Ability to lift and handle computer-related hardware. Visual focus for close work; moderate noise environment. Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace