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Customer service manager jobs in Richland, WA

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  • Independent Operator - Store Manager

    Grocery Outlet 4.0company rating

    Customer service manager job in Walla Walla, WA

    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************
    $42k-51k yearly est. 3d ago
  • Client Manager - Crop Insurance

    Northwest Region

    Customer service manager job in Richland, WA

    The Job Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our Crop Insurance clients. As a Crop Insurance Client Manager, you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our Crop Insurance clients. We've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities. From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success. What You'll Be Doing Work with customers and carriers to handle incoming service requests. Manage commercial Crop Insurance accounts: including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy. Analysis: Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage. Update customer information: keep accurate, up-to-date records on customers in our agency management system. You enjoy being organized and maintain accuracy at all levels. Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities. Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service. Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team. Who We're Looking For You have extensive knowledge of risks associated with Crop Insurance, including but not limited to, multi-peril, whole farm and pasture rangeland forage coverages. We prefer you have at least 3-5 years' experience working in Crop Insurance. You're a client service advocate. You're passionate about delivering an exceptional level of customer service and support. You're ready to throw all stereotypes of “insurance” out the window and love your job. You're smart. You understand business and people. You're good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy. You're a team player. You maintain positive relationships with your colleagues-and you enjoy it. You're that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers. You love to learn. You're earnest about improving and pursuing professional development. You can adapt-because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes. You're ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.) You embrace our core values: accountability, balance, excellence, integrity, respect and humanity. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. The Perks: We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $49,000-$91,300/year. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis. Who you are is who we are. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com #MMANW
    $49k-91.3k yearly Auto-Apply 14d ago
  • SERVICE MANAGER

    McCurley

    Customer service manager job in Richland, WA

    McCurley Dealerships has a high-trust culture that attracts, retains, engages, and inspires people. Our culture consistently exceeds customer expectations by providing world-class service. We partner with our community by leading, volunteering, giving, and empowering you to do the same. Benefits: Medical, Dental, Vision Long Term Disability Voluntary Life Illness, Cancer and Accident Insurance 401k with company contribution Discounts on McCurley wear, auto purchases, auto parts and auto services at all McCurley locations Annual Pay ranges from $105,000.00 - $129,000.00. GROW WITH US!!!! Join our team as a Service Operations Manager and lead with purpose! We're looking for a people-focused leader to oversee our dealership's service operations. This role is ideal for a motivated, relationship-driven professional who values teamwork, communication, and developing others as much as delivering top-notch customer service. Position Overview The Service Operations Manager provides hands-on leadership to the service department, ensuring efficiency, profitability, and world class experience for both employees and customers. You'll coach, mentor, and inspire your team to perform at their best - creating a high trust culture that engages and inspires people to grow and feel empowered. Key Responsibilities Lead and support the service team, including advisors, technicians, and support staff. Foster a positive, collaborative, and high-performance culture. Manage daily operations to ensure quality repairs, on-time delivery, and customer satisfaction. Monitor department performance, productivity, and profitability. Develop and implement process improvements to increase efficiency and team morale. Support training, coaching, and career development for all service staff. Partner with Parts, Sales, and administrative teams to ensure seamless operations. Maintain compliance with safety, warranty, and manufacturer standards. Qualifications 3+ years of service management or operations experience in an auto dealership. Proven leadership ability with a focus on coaching and developing people. Excellent communication, organization, and problem-solving skills. Strong understanding of dealership service processes and customer service best practices. Proficiency with DMS and service management software (e.g., CDK) We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. Notice to all applicants: All McCurley Dealership locations participate in the E-Verify program to verify employment eligibility in the US.
    $105k-129k yearly 27d ago
  • SERVICE MANAGER

    McCurley Dealerships

    Customer service manager job in Richland, WA

    Job Description McCurley Dealerships has a high-trust culture that attracts, retains, engages, and inspires people. Our culture consistently exceeds customer expectations by providing world-class service. We partner with our community by leading, volunteering, giving, and empowering you to do the same. Benefits: Medical, Dental, Vision Long Term Disability Voluntary Life Illness, Cancer and Accident Insurance 401k with company contribution Discounts on McCurley wear, auto purchases, auto parts and auto services at all McCurley locations Annual Pay ranges from $105,000.00 - $129,000.00. GROW WITH US!!!! Join our team as a Service Operations Manager and lead with purpose! We're looking for a people-focused leader to oversee our dealership's service operations. This role is ideal for a motivated, relationship-driven professional who values teamwork, communication, and developing others as much as delivering top-notch customer service. Position Overview The Service Operations Manager provides hands-on leadership to the service department, ensuring efficiency, profitability, and world class experience for both employees and customers. You'll coach, mentor, and inspire your team to perform at their best - creating a high trust culture that engages and inspires people to grow and feel empowered. Key Responsibilities Lead and support the service team, including advisors, technicians, and support staff. Foster a positive, collaborative, and high-performance culture. Manage daily operations to ensure quality repairs, on-time delivery, and customer satisfaction. Monitor department performance, productivity, and profitability. Develop and implement process improvements to increase efficiency and team morale. Support training, coaching, and career development for all service staff. Partner with Parts, Sales, and administrative teams to ensure seamless operations. Maintain compliance with safety, warranty, and manufacturer standards. Qualifications 3+ years of service management or operations experience in an auto dealership. Proven leadership ability with a focus on coaching and developing people. Excellent communication, organization, and problem-solving skills. Strong understanding of dealership service processes and customer service best practices. Proficiency with DMS and service management software (e.g., CDK) We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. Notice to all applicants: All McCurley Dealership locations participate in the E-Verify program to verify employment eligibility in the US.
    $105k-129k yearly 6d ago
  • Surgical Services Supervisor - Trios Health

    Lifepoint Hospitals 4.1company rating

    Customer service manager job in Kennewick, WA

    Surgical Services Supervisor Job Type: FT| Day Wage scale: $41.52- $65.16 per hour Your experience matters At Trios Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a registered nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. POSITION SUMMARY: * Supervises daily staff activities for an assigned area or function. * Determines, coordinates and supervises daily staffing assignments and levels. * Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions. * Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff com-pliance with departmental and organizational policies, procedures, and protocols. * Performs staff responsibilities as needed to fulfill required service levels. * Leads the handling and resolution of complex issues and complaints. * Regular and reliable attendance. * Perform other duties as assigned. * Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices. What we Offer: We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: * Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. * Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and a minimum of 10 days of paid time off per year (for full time employees) as well as 8 paid holidays per year. * Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. * Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). * Professional Development: Ongoing learning and career advancement opportunities. Qualifications and requirements Applicants should have a current state RN license and possess a bachelor's degree or associate degree from an accredited nursing school. Additional requirements include: * BLS, ACLS, PALS, TNCC required * 1 year of experience required About our Health System Trios is a 111-bed hospital located in Kennewick, WA, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement "Trios is an Equal Opportunity Employer. Trios is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
    $41.5-65.2 hourly 60d+ ago
  • Service Supervisor

    Pacific Office Automation 4.7company rating

    Customer service manager job in Kennewick, WA

    Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking a Service Supervisor for our office in Kennewick WA Primary ObjectivesScope Supervise assigned service technicians to meet and exceed department profitability goals Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job related personal growth Essential Job Duties Routinely demonstrates and creates a helpful and positive work culture Encourages and builds positive relationships and communicates effectively with all co workers and outside customers and vendors Conducts self at all times as the public image of the company in accordance with the companies Code of ConductMeet or exceed team productivity goals on a number of measurements including gross calls per day incomplete calls call back rate efficiency rating EU rating daily time detail and average call duration Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance Maintain technical knowledge on all products Make recommendations to Field Service Manager for any identified service training needs Assist Sales department with sales demos as requested Handle service calls in the event that the open call load is high Other duties assigned as needed Interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees;Qualifications Excellent communication skills verbal and written; strong customer service skills Strong relationship management skills with customers vendors and employees within the company required Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions Must have strong ethics and work as an effective collaborative team member Computer literacy and experience working with MS products Outlook Excel and WordAbility to work evenings and weekend hours during peak periods Experience Associates degree or equivalent3 years related experience required industry experience preferred Pacific Office Automation Benefits Expected annual income 60k 75kAdvancement and growth into leadership roles Team player environment MedicalDentalVisionLife insurance plans Matched 401k PTO Vacation Sick LeaveFSAHSA ProgramsOur Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite
    $64k-94k yearly est. 6d ago
  • Plant Manager-PVC Pipe

    Atkore Plastic Pipe Corporation

    Customer service manager job in Pendleton, OR

    Job Description Plant Manager - Plastic Pipe and Conduit Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: We are currently searching for a Plant Manager. Reporting to the Director of Operations, the Plant Manager directs and manages the operations for safety, production scheduling, manufacturing, maintenance, and quality. This position will coordinate plant activities through the plant leadership team to ensure manufacturing objectives are accomplished in a timely and cost-effective manner. What You'll Do: Implement cost effective systems of control over capital, operating expenditures, manpower, wages and salaries. Manage capital asset maintenance. Participate in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs. Establish and monitor overall plant performance for production and quality standards. Control and minimize labor overtime, premium freight and repair expenses. Maintain existing plant facilities and equipment; replace or make adjustments to plant facilities and equipment when necessary. Provide leadership and training to accomplish the company goals and objectives. Implement and maintain preventative maintenance programs. Provide Safety and Health direction and support to personnel; ensures compliance with OSHA and environmental regulations. Incorporate shop floor organization and plant cleanliness among plant personnel. Provide direction, development and leadership to production supervisors. Demonstrate and promote our key Atkore values of Integrity, Respect, Excellence, Teamwork and Accountability through actions and decisions. Maintain and be accountable for KPI visual reporting while actively participating in Lean Daily Management activities, including GEMBA walks. Create and modify standardized work and ensure consistent application by all team members. Hiring, performance management and compensation management responsibilities. All other duties as assigned. What You'll Bring: Bachelor's degree in related field and a minimum of 5 years plant/general management experience in a manufacturing environment or prior success as a Plant Manager or equivalent. Working knowledge of budgets and financial statements. Background with manufacturing methods, process improvement programs and procedures required. Advanced knowledge and experience of PVC pipe production process preferred. Ability to implement Lean Manufacturing practices and drive continuous improvement. Six Sigma / Project Management experience. Proven experience as a mentor/developmental manager for employees Available to occasionally work off shift to provide training and facilitate continuous improvement initiatives to all production shifts. Experience managing in a matrixed, mid-to-large organization. All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability. Within 3 months, you'll: Complete your Atkore immersion program. Understand how your job will help deliver Atkore's strategy. Gain an understanding of your team. Study and standardize procedures to improve efficiency of workers Create a team environment Monitor productivity and assist workers with productivity problems Begin learning our product, services, and key customer drivers to be the customers first choice by providing unmatched quality, delivery, and value. Within 6-months, you'll: Drive lean concepts into plant. Establishing and refining performance metric goals and objectives. Building the best organizational structure and managing headcount to optimize conversion cost and productivity across the plant. Partner with Safety and HR to investigate and provide corrective measures for on-the-job accidents, injuries, production issues, and HR issues. Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence. Within 12-months, you'll: Be managing an efficient team that delivers Atkore's strategy. Have meaningful performance conversations with your direct reports. Successfully perform all job requirements and duties. Increase hourly production rates using Lean Daily Management Atkore is a five-time Great Place to Work© certified company and a three-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! As of the date of this posting, a good faith estimate of the current pay for this position is $120,640 - $165,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives. Benefits available include: Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Paid Time Off Paid holidays Any leave required under federal, state, or local law Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis. #LI-MH1
    $120.6k-165.9k yearly 25d ago
  • Plant Manager

    Refresco Careers

    Customer service manager job in Walla Walla, WA

    Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Position Description The Plant Manager is responsible for overseeing daily plant operations, ensuring efficient production processes, maintaining quality standards, managing costs and leading personnel. Generally, directs the plant through supervision, sharing information, and taking or directing corrective action as required. This position reports to the Sr. Director of Operations. Essential Job Functions: Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs). Adhere to and lead compliance to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF). Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination. Supervision may be provided through a team of subordinate supervisors and/or managers. Provides training, direction and instruction and conducts performance evaluations. Provides guidance and training on work standards and expected outcomes. Accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations. Operates the plant in accordance with corporate and plant policies, customer requirements, approved budgets. Provide leadership and sets objectives for the plant based on corporate goals and customer needs. Analysis of plant results, discussing areas of concern with the management team Conduct plant production meetings with plant employees including management team. Promote a positive and inclusive workplace culture that aligns with the company's values. Directly observe operating departments on a regular basis to ensure the quality of production and adherence to sanitation and safety standards. Collaborates with customers and vendors to ensure the fulfillment of customer orders within the specifications of quality, quantity and cost. Manages the assigned business metrics including yield, labor efficiency, and overhead expenses. Demonstrates leadership to all plant personnel to ensure consistent quality of work. Effectively communicate plant goals, production requirements, and performance outcomes with relevant departments and management, providing regular reports and presentations to all levels of management on key business impacts. Identify and implement process improvements to increase productivity, reduce waste, and optimize resources. Ensure full compliance with health, safety, and environmental standards, including OSHA and EHS regulations, and company protocols. Develop and implement strategies for a safe working environment, focused on accident prevention, energy reduction, and waste minimization. Ensure the efficient allocation of human resources across the plant and when applicable, maintain proper administration of the Collective Bargaining Agreement. Responsible for reviewing SQF Annual Review checklist with Management. Determine and implement key Quality Food Safety objectives, determine responsibility, and assign time frame for competition. Responsible for site security /Food defense. Responsible for Business Continuity Team: decision making, oversight and investigating actions arising from a crisis management incident. Required Skills: Proficient in Excel, Word, SAP and Power Point. Proven leadership experience in a production environment. Strong team player who can work across multiple functions. Ability to analyze and solve problems, results oriented. Able to work under deadline pressures. Organized and detail oriented, adaptable to change. Excellent interpersonal and communication skills, verbal and written. Competencies: Leadership: Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success Operational Management: Plan and oversee production, optimize resources, and drive continuous improvement. Technical Expertise: Deep understanding of manufacturing processes, equipment maintenance, and safety compliance to ensure equipment reliability and availability. Financial Acumen: Manage budgets, control costs, and analyze the financial impact of data driven decisions. Quality Management: Implement quality control procedures, resolve issues through root-cause analysis, and ensure compliance with regulatory requirements, quality systems (HAACP, GMP, SQF), and customer expectations. Communication and Collaboration: Collaborate across departments and clearly communicate with employees and executives. Strategic Thinking: Develop long-term strategies to improve production and mitigate risks. Adaptability and Problem-Solving: Handle crises, analyze data for inefficiencies, and drive innovation. Education and Experience: Undergraduate degree in a related field preferred. 10 years+ relevant work experience in Management, ideally in food and beverage manufacturing. Advanced knowledge of continuous improvement methodologies like Six Sigma or Kaizen preferred. Working Conditions: Work Schedule: Weekdays, weekends, afternoon, evenings, overnight and holidays may be required. Work Environment: Operating in a fast-paced production plant with numerous moving parts. Noise levels require hearing protection and temperatures can get very hot and/or relatively cold. The environment is structured and supervised, with clear production targets and schedules to meet. Travel Requirements: Travel anticipated: Rarely Physical Requirements: R = Rarely (0-15%) O = Occasionally (16-45%) F = Frequently (46-100%) Physical Demand R O F Stand or Sit X Stoop, kneel, crouch, or crawl X Lifting 50 lbs. (minimum lbs. lifted 5 lbs.) X Carry weight, lift X Walking X Driving X Climb (stairs/ladders) or balance X Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. Mental Stress - There is pronounced pressure from deadlines, production quotas, accuracy, or similar demands. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. A Career with Refresco Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:   Pay Range: $145k - $190k, plus eligibility for performance-based bonuses based on company objectives. Cell Phone Allowance: $63.50/month Status: Exempt Medical/Dental/Vision Insurance    Health Savings Accounts and Flexible Spending Accounts  Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance Short-term disability and long-term disability   Pet Insurance  Legal Benefits  401(k) Savings Plan with Company Match  12 Paid Holidays 15 Vacation Days and 6 Paid (Sick) Time Off Days Well-being Benefit Discount and Total Reward Programs  The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Application deadline: December 1, 2025 (the application deadline is a good-faith estimate and may be extended in certain circumstances) How to apply: Please visit our careers site at https://www.refresco-na.com/na/careers/ Join Refresco TODAY and enjoy a rewarding CAREER!   Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc.  Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.  Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.  Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.
    $145k-190k yearly 60d+ ago
  • Plant Manager

    Refresco Group

    Customer service manager job in Walla Walla, WA

    Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Position Description The Plant Manager is responsible for overseeing daily plant operations, ensuring efficient production processes, maintaining quality standards, managing costs and leading personnel. Generally, directs the plant through supervision, sharing information, and taking or directing corrective action as required. This position reports to the Sr. Director of Operations. Essential Job Functions: * Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs). * Adhere to and lead compliance to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF). * Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination. * Supervision may be provided through a team of subordinate supervisors and/or managers. * Provides training, direction and instruction and conducts performance evaluations. * Provides guidance and training on work standards and expected outcomes. * Accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations. * Operates the plant in accordance with corporate and plant policies, customer requirements, approved budgets. * Provide leadership and sets objectives for the plant based on corporate goals and customer needs. * Analysis of plant results, discussing areas of concern with the management team * Conduct plant production meetings with plant employees including management team. * Promote a positive and inclusive workplace culture that aligns with the company's values. * Directly observe operating departments on a regular basis to ensure the quality of production and adherence to sanitation and safety standards. * Collaborates with customers and vendors to ensure the fulfillment of customer orders within the specifications of quality, quantity and cost. * Manages the assigned business metrics including yield, labor efficiency, and overhead expenses. * Demonstrates leadership to all plant personnel to ensure consistent quality of work. * Effectively communicate plant goals, production requirements, and performance outcomes with relevant departments and management, providing regular reports and presentations to all levels of management on key business impacts. * Identify and implement process improvements to increase productivity, reduce waste, and optimize resources. * Ensure full compliance with health, safety, and environmental standards, including OSHA and EHS regulations, and company protocols. Develop and implement strategies for a safe working environment, focused on accident prevention, energy reduction, and waste minimization. * Ensure the efficient allocation of human resources across the plant and when applicable, maintain proper administration of the Collective Bargaining Agreement. * Responsible for reviewing SQF Annual Review checklist with Management. * Determine and implement key Quality Food Safety objectives, determine responsibility, and assign time frame for competition. * Responsible for site security /Food defense. * Responsible for Business Continuity Team: decision making, oversight and investigating actions arising from a crisis management incident. Required Skills: * Proficient in Excel, Word, SAP and Power Point. * Proven leadership experience in a production environment. * Strong team player who can work across multiple functions. * Ability to analyze and solve problems, results oriented. * Able to work under deadline pressures. * Organized and detail oriented, adaptable to change. * Excellent interpersonal and communication skills, verbal and written. Competencies: * Leadership: Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success * Operational Management: Plan and oversee production, optimize resources, and drive continuous improvement. * Technical Expertise: Deep understanding of manufacturing processes, equipment maintenance, and safety compliance to ensure equipment reliability and availability. * Financial Acumen: Manage budgets, control costs, and analyze the financial impact of data driven decisions. * Quality Management: Implement quality control procedures, resolve issues through root-cause analysis, and ensure compliance with regulatory requirements, quality systems (HAACP, GMP, SQF), and customer expectations. * Communication and Collaboration: Collaborate across departments and clearly communicate with employees and executives. * Strategic Thinking: Develop long-term strategies to improve production and mitigate risks. * Adaptability and Problem-Solving: Handle crises, analyze data for inefficiencies, and drive innovation. Education and Experience: * Undergraduate degree in a related field preferred. * 10 years+ relevant work experience in Management, ideally in food and beverage manufacturing. * Advanced knowledge of continuous improvement methodologies like Six Sigma or Kaizen preferred. Working Conditions: * Work Schedule: Weekdays, weekends, afternoon, evenings, overnight and holidays may be required. * Work Environment: Operating in a fast-paced production plant with numerous moving parts. Noise levels require hearing protection and temperatures can get very hot and/or relatively cold. The environment is structured and supervised, with clear production targets and schedules to meet. Travel Requirements: * Travel anticipated: Rarely Physical Requirements: R = Rarely (0-15%) O = Occasionally (16-45%) F = Frequently (46-100%) Physical Demand R O F Stand or Sit X Stoop, kneel, crouch, or crawl X Lifting 50 lbs. (minimum lbs. lifted 5 lbs.) X Carry weight, lift X Walking X Driving X Climb (stairs/ladders) or balance X * Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. * Mental Stress - There is pronounced pressure from deadlines, production quotas, accuracy, or similar demands. Other Duties: * This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. A Career with Refresco Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits: Pay Range: $145k - $190k, plus eligibility for performance-based bonuses based on company objectives. Cell Phone Allowance: $63.50/month Status: Exempt * Medical/Dental/Vision Insurance * Health Savings Accounts and Flexible Spending Accounts * Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance * Short-term disability and long-term disability * Pet Insurance * Legal Benefits * 401(k) Savings Plan with Company Match * 12 Paid Holidays * 15 Vacation Days and 6 Paid (Sick) Time Off Days * Well-being Benefit * Discount and Total Reward Programs The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Application deadline: December 31, 2025 (the application deadline is a good-faith estimate and may be extended in certain circumstances) How to apply: Please visit our careers site at *************************************** Join Refresco TODAY and enjoy a rewarding CAREER! Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc. Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees. Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.
    $145k-190k yearly 60d+ ago
  • PT Customer Service Leader

    Ahold Delhaize

    Customer service manager job in Granger, WA

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
    $39k-49k yearly est. 60d+ ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in College Place, WA

    CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. WHAT YOU'LL DO * In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: * Making sure great tasting, high quality food is served * Helping to resolve food quality issues * Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed * Helping to resolve customer incidents and working to ensure positive customer experiences * Helping to monitor crew breaks, shift changes, shift meetings, and line schedules * Developing and cross training all front of house Crew * Assisting with Crew performance reviews * Developing future Service Leaders * Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork * Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary * Ensuring the proper quantity of supplies are available as needed WHAT YOU'LL BRING TO THE TABLE * Be able to understand and articulate Chipotle's Food With Integrity philosophy * Have knowledge and experience of cash handling policies and procedures * Have knowledge of Food Safety and health department matters * Have familiarity with office paperwork * Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location * Have a high school diploma * Have restaurant experience WHAT'S IN IT FOR YOU * Tuition assistance (100% coverage for select degrees or up to $5,250/year) * Free food (yes, really FREE) * Medical, dental, and vision insurance * Digital Tips * Paid time off * Holiday closures * Competitive compensation * Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Below is the base pay range for this position, which is also eligible for digital tips. Actual base pay may vary depending on skill level, experience and/or education. In addition to base pay, Chipotle offers a competitive benefits package. Visit ********************************** for more details. $19.35-$21.53 WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit ***************** Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. Job Restaurant Management Job Posting 11/18/2025 Job Number JR-2024-00010647 RefreshID JR-2024-00010647_20251117 StoreID 04565
    $29k-47k yearly est. 60d+ ago
  • Field Service Account Manager

    Clean Harbors 4.8company rating

    Customer service manager job in Pasco, WA

    Clean Harbors is seeking a **Field Services Account Manager** in **Pasco, WA** to join the Environmental Sales team. The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and emergency response.) at current as well as new customers within an assigned territory. The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. **Why work for Clean Harbors?** + Health and Safety is our #1 priority, and we live it 3-6-5. + Competitive salary range: of $85-90k (depending on experience) + bonus structure. + Comprehensive health benefits coverage after 30 days of full-time employment. + Group 401K with company matching component. + Generous paid time off, company paid training and tuition reimbursement. + Positive and safe work environments. + Opportunities for growth and development for all the stages of your career. + Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner + Establish new business opportunities at existing and new customers. + Collaborate consistently with other sales teams in the company. + Meet quarterly and annual revenue objectives. + Develop strong, collaborative relationships with local branches. + Elevate obstacles with urgency and a bias-to-action. + Assist in the collection of invoiced revenue from Customers. + Track activities, opportunities, and accounts through CH tools, utilizing insights to craft strategies and cross-sell opportunities. + Manages and controls Sales expenses. + Maintain daily awareness of sales activities and results. + Negotiate pricing and contract requirements. + Be the established point of contact and problem solver for all assigned accounts and new business opportunities. + Performs other duties and tasks assigned from time to time by management and will be required by the needs of the Clean Harbors business. + Customer Relationship Management: Cultivate and advance relationships with internal and external stakeholders to deliver program goals that maximize profitable revenue and make the Company an indispensable partner to each assigned Enterprise Account. + 5 years of related B2B Sales (Account Management and Business Development). + Previous experience working in Field Services or Industrial Services. + Background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning. + Waste Management/Environmental services experience highly preferred. + Bachelor's degree in sales or business management is an asset. + Exceptional business acumen, value selling and negotiation skills. + Exceptional communication skills, teamwork ability, and ability to influence others to produce. sustainable relationships. + Experience using Salesforce CRM. + Ability to travel 30-50%. Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at **************************** Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Clean Harbors is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. _*CH_ _\#LI-LB_
    $85k-90k yearly 60d+ ago
  • Dining Services Supervisor

    Brookdale Senior Living 4.2company rating

    Customer service manager job in Richland, WA

    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Responsibilities Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor. Qualifications Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace.
    $44k-61k yearly est. Auto-Apply 60d+ ago
  • Production Location Manager

    Corteva Agriscience 3.7company rating

    Customer service manager job in Connell, WA

    Corteva Agriscience is seeking an experienced leader to be responsible for the effective and profitable management of our Pacific Northwest Seed Production Facilities located in Hermiston, OR and Connell, WA. This exciting opportunity will allow you to further develop several skills including overseeing field, plant, safety, continuous improvement, maintenance, and administration at 2 of our strategic production sites. As the Production Location Manager, you will plan for and mobilize resources needed to produce high quality seed on-time to meet delivery and stock transport schedules. Come grow your career with Corteva Agriscience in the Pacific Northwest. What You'll Do Operations Management: Manage a significant and strategic growing area along with operational responsibility with organizational structures and jobs designed to meet results. Organize, clarify, and manage goals and priorities. Plan, align, ensure accountability, communicate effectively, manage complexity, and optimize work processes. Leadership & Direction: Communicate the actions needed to implement the function's strategy and business plan within the team, explain the relationship to the broader organization's mission, vision, and values, motivate staff and develop workforce plans to determine future needs, how to best source candidates, etc. Attract and retain qualified workers leverage and value individual differences and talents and manage work teams effectively. Performance management and development process utilized to coach and provide feedback to employees. Continuous improvement, open communication, recognizing and rewarding achievements, and resolving conflicts. Health, Safety & Environment: Ensure business activities and individuals (e.g. employees, contractors, and visitors) within the area of responsibility adhere to the organization's safety policies, procedures & programs to safeguard the environment, protect the wellbeing of individuals and minimize business risk. Financial and Budgeting: Achievement of annual plan and budget business targets. This includes, but is not limited to, identifying, and interpreting local issues and trends, developing production and workforce projections, and submitting capital and operational budgets for approval. Interprets and applies key financial indicators to make better business decisions. Makes well-balanced decisions regarding expenditures. Effective grower support: Local optimization and on-time completion of production plans. Achievement of quality plan standards and maintain high productivity. Good working relationships with others including growers, contract conditioners, local permitting agencies, crop improvement agencies, vendors, supply chain and production contacts, etc. Community Relations and Customer Focus: Positive community relations maintained via coordination and participation in public relations activities. Builds strong customer relationships and delivers customer centric solutions. Sale and use of Corteva products promoted whenever possible. Compliance and Quality Assurance: Compliance with federal and state regulations (e.g., OSHA, EPA, Labor Laws, etc.). Compliance with production operations, company policies and guidelines. Input into production operations policies and guidelines. Adherence to Quality Plan, including assuring up-to-date quality system documentation is maintained. Plant & field policies and standard operating procedures (e.g., work hours, allocation of acreage, etc.) developed and implemented. Qualifications - External What Skills You Need: BA or BS (or equivalent), in operations, agriculture business or engineering 5-10 years progressive experience in manufacturing environment and supervisory experience required Strong communication skills Demonstrated application of human resources / people management practices Ability to lead leaders and influence/collaborate cross-functionally Demonstrated application of Lean production principles Demonstrated application of advanced maintenance concepts, Root Cause Failure Analysis, and risk-based reliability methodology Demonstrated application of change management principles Please note there is NO visa sponsorship available for this position Benefits - How We'll Support You: Numerous development opportunities offered to build your skills Be part of a company with a higher purpose and contribute to making the world a better place Health benefits for you and your family on your first day of employment Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays Excellent parental leave which includes a minimum of 16 weeks for mother and father Future planning with our competitive retirement savings plan and tuition reimbursement program Learn more about our total rewards package here - Corteva Benefits Check out life at Corteva! ************************************* Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. The salary range for this position is $113,470.00 to $158,260.00. This reflects a reasonable estimate of the targeted base salary for this role. This role is also eligible for an annual bonus. Based on factors such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made. Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.
    $47k-70k yearly est. Auto-Apply 9d ago
  • Client Manager - Crop Insurance

    Northwest Region

    Customer service manager job in Walla Walla, WA

    The Job Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our Crop Insurance clients. As a Crop Insurance Client Manager, you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our Crop Insurance clients. We've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities. From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success. What You'll Be Doing Work with customers and carriers to handle incoming service requests. Manage commercial Crop Insurance accounts: including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy. Analysis: Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage. Update customer information: keep accurate, up-to-date records on customers in our agency management system. You enjoy being organized and maintain accuracy at all levels. Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities. Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service. Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team. Who We're Looking For You have extensive knowledge of risks associated with Crop Insurance, including but not limited to, multi-peril, whole farm and pasture rangeland forage coverages. We prefer you have at least 3-5 years' experience working in Crop Insurance. You're a client service advocate. You're passionate about delivering an exceptional level of customer service and support. You're ready to throw all stereotypes of “insurance” out the window and love your job. You're smart. You understand business and people. You're good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy. You're a team player. You maintain positive relationships with your colleagues-and you enjoy it. You're that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers. You love to learn. You're earnest about improving and pursuing professional development. You can adapt-because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes. You're ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.) You embrace our core values: accountability, balance, excellence, integrity, respect and humanity. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. The Perks: We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $49,000-$91,300/year. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis. Who you are is who we are. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com #MMANW
    $49k-91.3k yearly Auto-Apply 14d ago
  • Supervisor, Emergency Services Exempt

    Lifepoint Hospitals 4.1company rating

    Customer service manager job in Kennewick, WA

    Registered Nurse (RN) Supervisor, Emergency Services Job Type: FT Wage scale: $41.52 - $65.16 per hour Your experience matters At Trios Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a registered nurse (RN) Supervisor joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. Unit Summary: * Level III Trauma Center * Level I Cardiac Center * Level II Stroke Center * 4:1 Ratio * 25 Beds, 2 Bays How you'll contribute: * Determines, coordinates and supervises daily staffing assignments and levels. * Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions. * Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols. * Performs staff responsibilities as needed to fulfill required service levels. * Leads the handling and resolution of complex issues and complaints. * Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. * Access to and/or works with sensitive and/or confidential information. * Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices. * Regular and reliable attendance. * Perform other duties as assigned. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: * $2.25 - $4.50 Shift differential * Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts * Competitive paid time off and extended illness bank package for full-time employees * Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage * Tuition reimbursement, loan assistance, and 401(k) matching * Employee assistance program including mental, physical, and financial wellness * Professional development and growth opportunities Qualifications and requirements Applicants should have a current state RN license and possess a bachelor's degree or associate degree from an accredited nursing school. Additional requirements include: * BLS, ACLS, PALS, TNCC required * One year of experience preferred About our Health System Trios is a 111-bed hospital located in Kennewick, WA, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement "Trios is an Equal Opportunity Employer. Trios is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
    $41.5-65.2 hourly 60d+ ago
  • Service Supervisor

    Pacific Office Automation 4.7company rating

    Customer service manager job in Kennewick, WA

    Job Description Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking a Service Supervisor for our office in Kennewick, WA. Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal growth. Essential Job Duties Routinely demonstrates and creates a helpful and positive work culture Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance Maintain technical knowledge on all products Make recommendations to Field Service Manager for any identified service training needs Assist Sales department with sales demos as requested Handle service calls in the event that the open call load is high Other duties assigned as needed Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; Qualifications Excellent communication skills, verbal and written; strong customer service skills Strong relationship management skills with customers, vendors and employees within the company required Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions Must have strong ethics and work as an effective, collaborative team member Computer literacy and experience working with MS products: Outlook, Excel and Word Ability to work evenings and weekend hours during peak periods Experience Associate's degree or equivalent 3+ years related experience required, industry experience preferred Pacific Office Automation Benefits Expected annual income: $60k-$75k Advancement and growth into leadership roles Team-player environment Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA Programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger. #LI-Onsite
    $60k-75k yearly 2d ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in College Place, WA

    **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. **THE OPPORTUNITY** The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. **WHAT YOU'LL DO** + In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: + Making sure great tasting, high quality food is served + Helping to resolve food quality issues + Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed + Helping to resolve customer incidents and working to ensure positive customer experiences + Helping to monitor crew breaks, shift changes, shift meetings, and line schedules + Developing and cross training all front of house Crew + Assisting with Crew performance reviews + Developing future Service Leaders + Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork + Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary + Ensuring the proper quantity of supplies are available as needed **WHAT YOU'LL BRING TO THE TABLE** + Be able to understand and articulate Chipotle's Food With Integrity philosophy + Have knowledge and experience of cash handling policies and procedures + Have knowledge of Food Safety and health department matters + Have familiarity with office paperwork + Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location + Have a high school diploma + Have restaurant experience **WHAT'S IN IT FOR YOU** + Tuition assistance (100% coverage for select degrees or up to $5,250/year) + Free food (yes, really FREE) + Medical, dental, and vision insurance + Digital Tips + Paid time off + Holiday closures + Competitive compensation + Opportunities for advancement (80% of managers started as Crew) **PAY TRANSPARENCY** Below is the base pay range for this position, which is also eligible for digital tips. Actual base pay may vary depending on skill level, experience and/or education. In addition to base pay, Chipotle offers a competitive benefits package. Visit ********************************** for more details. $19.35-$21.53 **WHO WE ARE** Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** . _Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._ _Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
    $29k-47k yearly est. 31d ago
  • Field Service Account Manager

    Clean Harbors 4.8company rating

    Customer service manager job in Kennewick, WA

    Clean Harbors is seeking a **Field Services Account Manager** in **Pasco, WA** to join the Environmental Sales team. The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and emergency response.) at current as well as new customers within an assigned territory. The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. **Why work for Clean Harbors?** + Health and Safety is our #1 priority, and we live it 3-6-5. + Competitive salary range: of $85-90k (depending on experience) + bonus structure. + Comprehensive health benefits coverage after 30 days of full-time employment. + Group 401K with company matching component. + Generous paid time off, company paid training and tuition reimbursement. + Positive and safe work environments. + Opportunities for growth and development for all the stages of your career. + Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner + Establish new business opportunities at existing and new customers. + Collaborate consistently with other sales teams in the company. + Meet quarterly and annual revenue objectives. + Develop strong, collaborative relationships with local branches. + Elevate obstacles with urgency and a bias-to-action. + Assist in the collection of invoiced revenue from Customers. + Track activities, opportunities, and accounts through CH tools, utilizing insights to craft strategies and cross-sell opportunities. + Manages and controls Sales expenses. + Maintain daily awareness of sales activities and results. + Negotiate pricing and contract requirements. + Be the established point of contact and problem solver for all assigned accounts and new business opportunities. + Performs other duties and tasks assigned from time to time by management and will be required by the needs of the Clean Harbors business. + Customer Relationship Management: Cultivate and advance relationships with internal and external stakeholders to deliver program goals that maximize profitable revenue and make the Company an indispensable partner to each assigned Enterprise Account. + 5 years of related B2B Sales (Account Management and Business Development). + Previous experience working in Field Services or Industrial Services. + Background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning. + Waste Management/Environmental services experience highly preferred. + Bachelor's degree in sales or business management is an asset. + Exceptional business acumen, value selling and negotiation skills. + Exceptional communication skills, teamwork ability, and ability to influence others to produce. sustainable relationships. + Experience using Salesforce CRM. + Ability to travel 30-50%. Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at **************************** Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Clean Harbors is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. _*CH_ _\#LI-LB_
    $85k-90k yearly 60d+ ago
  • Field Service Account Manager

    Clean Harbors 4.8company rating

    Customer service manager job in Richland, WA

    Clean Harbors is seeking a **Field Services Account Manager** in **Pasco, WA** to join the Environmental Sales team. The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and emergency response.) at current as well as new customers within an assigned territory. The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. **Why work for Clean Harbors?** + Health and Safety is our #1 priority, and we live it 3-6-5. + Competitive salary range: of $85-90k (depending on experience) + bonus structure. + Comprehensive health benefits coverage after 30 days of full-time employment. + Group 401K with company matching component. + Generous paid time off, company paid training and tuition reimbursement. + Positive and safe work environments. + Opportunities for growth and development for all the stages of your career. + Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner + Establish new business opportunities at existing and new customers. + Collaborate consistently with other sales teams in the company. + Meet quarterly and annual revenue objectives. + Develop strong, collaborative relationships with local branches. + Elevate obstacles with urgency and a bias-to-action. + Assist in the collection of invoiced revenue from Customers. + Track activities, opportunities, and accounts through CH tools, utilizing insights to craft strategies and cross-sell opportunities. + Manages and controls Sales expenses. + Maintain daily awareness of sales activities and results. + Negotiate pricing and contract requirements. + Be the established point of contact and problem solver for all assigned accounts and new business opportunities. + Performs other duties and tasks assigned from time to time by management and will be required by the needs of the Clean Harbors business. + Customer Relationship Management: Cultivate and advance relationships with internal and external stakeholders to deliver program goals that maximize profitable revenue and make the Company an indispensable partner to each assigned Enterprise Account. + 5 years of related B2B Sales (Account Management and Business Development). + Previous experience working in Field Services or Industrial Services. + Background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning. + Waste Management/Environmental services experience highly preferred. + Bachelor's degree in sales or business management is an asset. + Exceptional business acumen, value selling and negotiation skills. + Exceptional communication skills, teamwork ability, and ability to influence others to produce. sustainable relationships. + Experience using Salesforce CRM. + Ability to travel 30-50%. Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at **************************** Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Clean Harbors is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. _*CH_ _\#LI-LB_
    $85k-90k yearly 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Richland, WA?

The average customer service manager in Richland, WA earns between $41,000 and $122,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Richland, WA

$71,000
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