Customer service manager jobs in Richmond, VA - 648 jobs

We are seeking a visionary leader to oversee the planning, execution, and delivery of crane and heavy equipment rebuilds as well as original equipment manufacturing (OEM) for cranes, trucks, trailers, and specialized machinery. This role is not just about managing-it's about leading innovation, fostering collaboration, and driving operational excellence. The General Manager will ensure projects meet quality standards, customer requirements, and delivery deadlines while achieving revenue goals and cultivating a culture of creativity, efficiency, and safety. Key Responsibilities A. Customer & Design Collaboration Partner with customers and engineering teams to clarify expectations and develop accurate job cost estimates. Act as a liaison to ensure customer requirements are met and communicated across all teams. B. Leadership & Team Oversight Guide a team of inventive engineers and skilled manufacturing professionals to deliver cutting-edge solutions while meeting project milestones. Adjust staffing and assignments for optimal skill utilization and project success. C. Production Coordination Align fabrication processes with design/engineering for maximum efficiency in labor and time. Monitor in-process work to ensure quality, safety, and compliance with customer standards. D. Innovation & Problem Solving Work with cross-functional teams to identify challenges and develop inventive solutions. Encourage creative problem-solving and implement cost-effective strategies that streamline processes and reduce waste. E. Vendor & Resource Management Build strong vendor relationships to secure quality parts at competitive costs. Oversee equipment utilization and identify opportunities for optimization. F. Customer Service & Communication Provide regular project updates and promptly communicate delays or changes. Maintain thorough documentation of customer communications and change orders. G. Delivery & Post-Support Oversee pre-delivery testing and provide on-site setup. Assist with customer training on delivered equipment as needed. Qualifications Education: Associate's degree in a related field (Bachelor's or certifications preferred). Experience: 5+ years of supervisory experience in heavy equipment manufacturing or similar environment; metalworking and precision machining experience preferred. Ability to read, interpret, and create/modify mechanical drawings. Strong leadership, organizational, and communication skills. Proficiency in Microsoft Office; ability to learn specialty software (Timberline, ViewPoint). Valid driver's license with a clean driving record. Physical Demands Ability to walk, stoop, bend, crawl, and climb to oversee production. Extended standing on hard surfaces; occasional lifting of heavy parts/tools. Exposure to inclement weather during pre-delivery and post-delivery activities. Required Travel Up to 20% for customer site visits, deliveries, training, and inter-division travel. Benefits That Go Beyond the Basics Health Coverage Options: Multiple medical, dental, and vision plans to fit your needs. Financial Security: Company-paid life insurance, disability coverage, and 401(k) with match. Extra Perks: Clothing and safety gear allowances, wellness programs, and legal resources. Paid Time Off: Generous PTO that grows with your tenure, plus paid holidays. Workday Comfort: Premium company vehicles and tools to make your job easier. Career: Leadership advancement and professional development opportunities.

The General Manager is responsible providing overall direction and management to the operation and administrative aspects of the branch office in addition to driving sales and productivity as well as P&L and budget management to ensure business profitability. Essential Duties and Responsibilities Provides leadership, guidance and support to branch personnel which includes work allocation, training, promotion and enforcement of internal procedures and controls Manages the daily financial activities of the branch, which include budget preparation and control, purchasing, and business planning and management Drive branch sales, productivity and cost containment activities Develops and manages the branch operation based on the P&L and budget Manages branch inventory and control assets Monitor key metrics and provide guidance to department managers to achieve desired results Ensures consistency in all levels of service activities and installations Manages communication to and from branch office to corporate operations and management. Ensures compliance with company's policies and office is operated in accordance with all applicable local, state and federal laws Develops and drive a culture of performance management and accountability Contribute to improving process workflows and maintaining system administration Remain abreast of technological advances in the field and be able to identify areas of use in the organization Travel to various job sites required Other duties assigned as needed Skills and Abilities Ability to manage and direct projects to completion Ability to formulate a sound business plan to reach targeted revenue and net profit goals Ability to utilize local market strategy in accordance with company direction Experience with budget preparation, fiscal management, and cash management Ability to analyze and interpret financial data and prepare reports Ability to lead with confidence and create alignment among management and attract and develop staff Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks Ability to understand and leverage existing Company systems to provide solutions to the business and recommend new systems when required Proven ability to significantly contribute toward or lead operation initiatives with a results oriented approach Demonstrated leadership and management skills in a team-oriented, collaborative environment Exceptional strategic thinking and structured problem solving skills Excellent communication and interpersonal skills, both verbal and written Proficiency in various business productivity systems Ability to balance multiple tasks with changing priorities Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills, both verbal and written Valid Driver's License and a Motor Vehicle Record that meet The Company's driving standards Education and/or Experience Bachelor's Degree in Business, or related field required (MBA or Master's Degree is preferred) Six Sigma Black Belt or Green Belt, Continuous Improvement preferred Minimum 4 - 6 years' management experience managing a diverse operation with multiple business units preferably in the Telecommunications, System Integration, Audio Visual or Construction industry Demonstrated knowledge and experience with construction or project management theory and practices preferred Familiarity with AV or other electro - mechanical systems a plus Extensive experience developing and implementing business processes and streamlining operations Experience with planning, implementing and managing the activities of an installation workforce through recruiting, training, scheduling and best practices techniques Experience in business/strategic planning and execution, including diligence, acquisition and integration a plus Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team back-office services, recruiting, training, equipment, marketing, and more; you'll have the tools to succeed, but the branch's performance is ultimately yours to lead. Our customers expect the same Landscape Workshop experience “Quality Service - Dedicated Professionals Proactive Management” from every branch. As GM, you ensure that promise is kept. Key Responsibilities: Leadership & Culture Build and sustain a performance-driven, safety-first culture. Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals. Operational Excellence Oversee production schedules, resource planning, and quality control across multiple projects. Maintain labor efficiency and optimize workflows for maximum productivity. Financial & Sales Performance Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth. Partner with your Business Development Manager to drive new sales opportunities and revenue streams. Understand and leverage financial statements to make informed decisions. Customer Satisfaction & Retention Ensure delivery of exceptional service to achieve 90%+ customer retention. Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans. Team Development Recruit, train, and mentor Account Managers, Field Managers, and crews. Identify high-potential team members for advancement and actively develop their careers. Conduct regular performance reviews and provide actionable feedback. Continuous Recruitment Maintain an active recruiting pipeline to meet current and future staffing needs. Qualifications: Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation. Sales & Service: Proven success managing customer relationships and driving revenue. Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously. Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions. Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute). Communication: Strong written and verbal communication skills in English. Leadership Mindset: Commitment to developing people both professionally and personally. Why Landscape Workshop? We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur with the backing of a strong, growing company.

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other POSITION TITLE Manager, Claims Customer Service POSITION LOCATION This position is available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin. *Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office. YOUR ROLE As an Operations team member, you'll play a crucial role in delivering world class customer service and capabilities to our policyholders-now and in the future. The Claims Customer Service Manager is the key person responsible for developing and maintaining an excellent service culture. The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs). In addition to ensuring that all department phone service and transaction metrics are met or exceeded, the individual is expected to motivate and energize the team, coach and develop individual team members, and collaborate effectively with peers. Strong interpersonal, organizational, analytical, and communication skills are required. WHAT YOU WILL BE DOING Manage a team consisting of 12-15 associates tasked with providing exceptional phone and transaction-based customer service, cultivating an environment of inclusiveness within the team. Oversee the operation of a call center team to include setting performance metrics and team goals as well as ensuring the achievement of those metrics through effective management. Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce positive results. Drive individual and team accountability, motivate and manage team to meet and exceed service goals and increase productivity, with the result of delivering quality service efficiently. Implement activities that drive employee engagement and support the desired company culture. Act as point of contact for the team in handling escalated situations, providing feedback, and identifying process improvements to improve customer experience. Drive quality phone service by being involved in call quality (SQM) initiatives. Coach for results using daily, weekly and monthly reports from surveys and feedback. Collect and analyze data to maximize resource efficiency through scheduling and work allocation, monitoring past trends, applying knowledge of future events and understanding of capacity model data. Develop and maintain partnerships with training, quality, compliance, legal, and other areas to reinforce system, departmental, and administrative procedures. Promote a sense of teamwork within the team and company. Acquire, maintain, and enhance product and technical knowledge to provide World Class Service to all customers he/she interacts with (internal and external) Work with leadership to understand business strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate. Other duties and/or special projects as assigned. Provide recognition and celebrate successes. WHAT YOU BRING Demonstrated ability to build and lead a strong motivated team by providing guidance, feedback and day to day direction for associates Excellent collaboration skills Proven ability to influence, negotiate and communicate with internal and external customers through verbal and written formats Ability to interpret data and analyze trends on inventory/capacity/service levels Demonstrated effective coaching and feedback skills NICE TO HAVE Bachelor's Degree or a minimum 4+ years prior leadership experience Prior leadership experience in a contact center environment, specifically Claims contact center LOMA, AHIP, or other Insurance Industry designation Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL The base salary pay range for this role starts at a minimum rate of $58,800 up to the maximum of $110,900. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

Join Our Dynamic Insurance Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )

The Client Manager is responsible for overseeing and managing a book of Commercial accounts, serving as the primary liaison between the agency and clients. This role involves developing strong client relationships, providing strategic guidance on coverage options, coordinating renewals, and ensuring timely and accurate policy servicing. The CM works closely with internal teams and carriers to deliver tailored insurance solutions and maintain high levels of client satisfaction and retention. Please note the preference for this position is in Richmond, VA but we are open to interviewing candidates who live near our other offices (MD, DC, PA). Essential Functions Market renewal and new lines of insurance including creating coverage specifications, creating manuscript coverage wording, and analyzing/negotiating quotes received from carriers. Manage the full client service cycle, monitor timeframes, and meet renewal deadlines with oversight, guidance, and input from the Client Executive or Risk Advisor. Participate in stewardship planning and annual meetings and assist with report completion. Retain and develop accounts by making recommendations regarding the risk to the client for the most cost-effective and proper insurance coverage. Prepare/write proposals and provide quote comparisons, form reviews, etc. Review all contracts for accuracy and create and present coverage analysis. Review policy coverage and account data, identifying cross-selling and additional revenue opportunities. Demonstrate a consultative approach by assessing client needs, promptly responding to questions, and making sound recommendations on a day-to-day basis. Maintain client files and transactions in EPIC. Stay informed about current trends and developments in the industry and maintain up-to-date knowledge of technical and professional standards by attending company-sponsored and industry training. Service clients following PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements. Achieve a minimum rating of 90% from E&O Plus audits on all accounts. Additional job duties as assigned. Minimum Education/Abilities/Skills High School diploma or GED, plus a minimum of 3 years of insurance experience with handling commercial accounts at a high level of responsibility. Maintain a client-centric focus; is highly responsive to internal and external stakeholders' needs and can manage/meet/exceed their expectations. Team player with a positive attitude and willingness to learn; work collaboratively with internal and external stakeholders. Ability to work independently with limited supervision. Ability to learn third-party computer programs/websites. Possess the following skills: Strong oral and written communication Planning and analysis Intermediate to advanced knowledge of Microsoft Office suite Proactivity Critical thinking Organization and time management Advanced accounting and analytical Strong attention to detail Project management Demonstrate accountability, work well under pressure, and can meet deadlines and deliverables. Projects confidence in interactions with colleagues and clients. Contribute to team efficiency by sharing knowledge and best practices. Delegate appropriately and provide development opportunities for co-workers. Train co-workers through on-the-job training. Additional Qualifications Advanced insurance designations, such as CIC, CPCU, or other pertinent designations desirable. Experience with Applied EPIC is preferred. Appropriate jurisdictional license required. Maintain Appropriate Licenses: Property & Casualty (required) and Life and Health (desired) for cross-selling opportunities. Bachelor's degree in business or another related field is a plus. RCM&D, a Unison Risk Advisors company and founding member of Assurex Global, is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expands your flexibility to help clients grow, preserve, and protect wealth. The Private Client Tax Manager serves as a trusted advisor and member of various client service teams and must possess significant knowledge of taxation compliance and consulting related to personal, partnership, trust, estate, gift, and wealth retention strategies as well as charitable entities managed by ultra-high net worth clients. The Private Client Tax Manager participates in client development and team management and conducts research to be current as a subject matter expert. What You Will Do: * Providing tax compliance and tax advisory services to individuals, partnerships, trusts, estates, and private foundations * Developing, building, and managing client relationships as part of the proposal process * Participating in networking activities to further expand business opportunities and client relationships * As a highly impactful team member, maintaining functional expertise and understanding of a client's business or family structure is essential to addressing client concerns and challenges * Assisting with managing, developing, and coaching professional tax staff * Reviewing and managing projects prepared by tax associates and seniors * Effectively delegating responsibilities to others and monitoring efforts of engagement teams * Proficiently using technology tools in regular assignments and demonstrating a commitment to improving work processes through the use of technology * Successfully researching complex tax issues, applying findings to projects, and clearly communicating those findings in writing Total Rewards Package: * Market competitive salary * Individual and Company Performance Based Bonus * Multiple promotion cycles offered per fiscal year * Market competitive benefits package * Hybrid work schedule Minimum Qualifications: * 5 years or more of related experience in public accounting, law firm, or trust department * Bachelor or graduate degree in accounting, finance, or a related field * CPA license or J.D. degree and bar admission * Experience managing multiple client engagements Preferred Qualifications: * Master's degree in Taxation or Law degree * Experience with OneSource tax software #LI-RICH #LI-CW1

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description At least 5 years of experience in technology consulting, enterprise or solutions architecture and architectural frameworks. At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience At least 3 years of experience in Salesforce development and implementations Skills with good command on Apex, Visual force, controllers, triggers, batch processes, APIs and web services. At least 3 years of experience in implementing CRM solutions with a minimum of 3 years Salesforce Force.com platform/Sales Cloud/Service Cloud implementations Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant. Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations Experience on Force.com Integration Technologies (WebServices, 3rd Party tool like CastIron/Boomi) to Integrate with On-Premise systems like Siebel, OMS and Java Based Systems Complete understanding of governor limits Implement SOAP ./ REST based web services Develop Web Services classes on Force.com platform and WSDL Generation Writing Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to implement complex business requirements Fluent with SOSL and SOQL , Workflows Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment Customizations of Reports, Dashboards, Workflows, Approval Processes Certified Salesforce Advanced Administrator. Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder. Experience with custom reporting, modifying pages, views and dashboards Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration Ability to work independently and as part of a team Ability to be flexible with change Good written and verbal communication skills a must Ability to work closely within a team environment Platform Dev1/2 or DEV 501 Certification SOAP implementation of the APIs both Enterprise and Partner WSDL Single Sign On Java experience is a big plus < OR > FUNCTIONAL: At least 5 years' experience in in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements. At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience Familiarity with Salesforce latest product launches including Wave Analytics, Lightning. Ability to work in team in diverse/ multiple stakeholder environment Experience and desire to work in a Global delivery environment Well versed with Configuration and customizations of objects Understanding of market and technology trends. Analytical skills Experience and desire to work in a management consulting environment that requires regular travel Experience in at least one of the following:- Certified Salesforce Advanced Administrator (Highly Desired) Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder. Experience with custom reporting, modifying pages, views and dashboards Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration Ability to work independently and as part of a team Ability to work closely within a team environment Platform Dev1/2 or DEV 501 Certification (Highly Desired):- SOAP implementation of the APIs both Enterprise and Partner WSDL Single Sign On Java experience is a big plus At least 2 years' experience in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements. Familiarity with Salesforce latest product launches including Wave Analytics, Lightning. Ability to work in team in diverse/ multiple stakeholder environment Experience and desire to work in a Global delivery environment Well versed with Configuration and customizations of objects Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 11 years of experience in Information Technologies. Additional Information ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. Note:- This is a Full-Time & Permanent job opportunity for you. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD, H1B & TN candidates please. Please mention your Visa Status in your email or resume. ** All your information will be kept confidential according to EEO guidelines.

Customer Service Manager Pay Rate: $69,500 - $92,600 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan. Category/Shift: Salaried/Full-Time/Onsite Physical Location: 2333 Wells Rd. Petersburg, VA 23805 The Job You Will Perform: Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. The Skills You Will Bring: High school diploma or GED Preferred Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience. Preferred computer data-entry experience Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred. Builds Effective Teams Collaborates Customer focus Decision quality Directs Work Drives Engagement Ensures Accountability Manages conflict

Who We Are As a family-owned company, PALECEK values integrity, loyalty, and strong partnerships. We are driven to improve, innovate, and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe that beautiful spaces enhance the quality of life. Summary The Customer Experience (CX) Manager will be on-site and front-facing, providing hands-on leadership and strategic guidance to a team of Customer Experience Account Managers. With a focus on within the trade (B2B) customers, this role provides high touch service to business clients instead of direct to consumers. This role requires a confident and inspiring leader who leads by example, sets high standards for service, professionalism, and performance, and motivates the team to consistently achieve results. The ideal candidate is both people-focused and results-driven, with a proven ability to develop team members, foster growth, and ensure organizational goals are consistently met. The CX Manager will establish clear expectations, monitor team performance, provide coaching and feedback, and drive accountability, all while cultivating a supportive, solution-oriented, and high-performing team culture. Description Lead and mentor a team of Customer Experience Account Managers to consistently meet or exceed performance, quality, and service goals Set clear expectations, provide regular feedback, and ensure accountability through coaching and performance evaluations Motivate, train, and develop team members to perform at their highest potential while fostering a culture of excellence, collaboration, and alignment with company values Oversee daily operations, including team scheduling, workload distribution, and adherence to established processes and procedures Develop open and consistent communication with customers within the trade, fostering collaboration, transparency, and responsiveness to strengthen long-term partnerships and elevate the customer experience. Engage directly with customers via email, phone, and virtual platforms, providing support and ownership of escalations or complex service issues Monitor and assess team communications to ensure a consistently high level of customer experience Collaborate with senior leadership to develop and implement process improvements that enhance efficiency and strengthen team performance Create and maintain internal knowledge resources such as Standard Operating Procedures (SOPs), templates, and training documentation Communicate effectively across departments, including Sales, Operations, and Logistics, to support customer needs and drive continuous improvement Perform other related duties as assigned Key Qualifications Minimum of 5 years of experience in customer service/experience supervisory or management role required Proven ability to lead, coach, and hold a team accountable to defined performance standards Strong leadership presence with a focus on team development, structure, and consistent follow-through Excellent problem-solving, decision-making, and interpersonal skills Experience with NetSuite preferred; familiarity with AS400 or similar ERP systems a plus Exceptional communication skills, both written and verbal, with attention to tone and professionalism Proficient in Microsoft Office Suite Furniture industry experience a plus Physical Requirements Operate in a professional office environment Moderate noise i.e. business office with computers, phone, printers and light traffic Prolonged periods of sitting at a desk and working on a computer Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer Pay & Benefits Pay range: $100,000.00 - $120,000.00 per year Competitive Paid Time Off A flexible health plan offering medical, dental, and vision benefits. Health Care and Dependent Care Flexible Spending Accounts Health Savings Account 401(k) Savings Plan Profit Sharing Benefits Generous Employee Discount

Job Description Salary: $60,000 - $67,000 As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. Job Summary Key Responsibilities: Responsible for site visits and client retention Assist branches with grand openings Ensure we are compliant with local and national account standards; review corporate compliance reporting Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc) Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan) Coordinate efforts to improve the customer retention and client experience at the point of sale Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue Drive compliance to merchandising standards Assess performance by location through audit reports (Quarterly District Evaluations) Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment. Preferred Qualifications: A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable 3 years driving experience required. Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record. Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience. Route management, retail and merchandising experience is preferred Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.). Food & beverage experience Excellent communication skills required Must be able to travel to client sites Must be passionate about providing world class service to our clients and customers Must be able to lift 50 lbs. on a consistent basis. Apply to Eurest today! Eurest is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Eurest maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Eurest are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ***************************************************************************************

Job Description Customer Experience Pack Leader/Manager - Holiday Barn Pet Resorts We have an opening for a Customer Service/Experience Manager at our Glen Allen location, 3800 Mountain Road, Glen Allen, VA, 23060. The Customer Experience Manager at Holiday Barn Pet Resorts ensures that positive communication and representation of our company is maintained so that we can consistently provide high-level services for our furry guests. The focus day-to-day is on driving the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. The Customer Experience "Pack" is a large group, with eight to twelve front-end associates and five to seven department leaders throughout the company. Our Customer Experience Manager is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments. What are some valuable talents to bring to Holiday Barn? Individuals who thrive on interacting with people and their pets, providing a high level of service and enjoy looking for growth opportunities. Experience in managing a customer experience team is a must and the ability to consistently train and grow this department within our company's goals. Leadership skills are also a must; we are a "pack" work environment, therefore we need individuals who can work within a leadership team and be a leader within the customer experience department. Basic pet knowledge - we don't expect you to be a dog or cat expert, but to have some pet experience is very helpful. Flexibility - we are a resort business, therefore candidates must be ready to work full time, which includes weekends, and holidays. The ability to motivate a "pack" - "Furrmazing" is one of our "pack" values, which means that enthusiasm for everything we do is a must. Some Responsibilities Build customer confidence by making every visit positive, engaging, knowledgeable and reassuring. Help Holiday Barn realize our opportunities, focus on the day-to-day, but always keep an eye on future goals. Learn and be able to provide necessary training and mentoring to our Customer Experience "Pack" to achieve our goals and work within our company values. The ability to monitor company performance and initiate recommendations to our Facility Manager and Head of the Pack on solutions. Have fun! We get to play with dogs and cats every day at one of Richmond's oldest and largest pet resorts. This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc. Requirements 2 years recent experience in providing excellent customer service. 2 years supervisory experience. Strong leadership skills. Data entry skills and proficiency with Windows applications. Proven success with multi-tasking in a fast paced, team-based environment with attention to detail. High School Diploma. Basic pet knowledge and a love of dogs and other pets. We are a resort, which means we're busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays. Candidates should have availability to work opening and closing shift on weekdays, weekends, and holidays. Full-time employees may be eligible for access to company-sponsored medical, dental and vision insurance, company-paid life and, long-term disability insurance, and paid time off. Pay for this position begins at $24.00 - $30.00 per hour. All communication will be via email. While we are excited to meet you, please keep our lobbies and phone lines clear for pet parents. Holiday Barn is a drug-free workplace. Holiday Barn is an equal opportunity employer.

Title: Guest Operations Manager of Guest Services and Museum Store State Role Title: Retail Manager III Hiring Range: Commensurate with experience Pay Band: 5 Agency Website: **************** Recruitment Type: General Public - G Job Duties The Science Museum of Virginia is seeking an energetic, people-first professional to lead its Guest Services, Museum Store and Concessions teams. If you are a leader who thrives on creating unforgettable guest experiences, this will be more than just a management role, it's a chance to shape lasting impressions of every individual who walks through our doors. As the Guest Operations Manager of Guest Services and Museum Store, you'll oversee all aspects of guest-facing operations, from the excitement of ticketing and admissions to the buzz of the Museum Store and the enjoyment of our concessions during events and exhibitions. You'll develop and lead a dedicated team to deliver seamless, engaging, and memorable interactions. Whether it's coordinating special pop-up shops for touring exhibitions or optimizing the membership sales experience, your work will directly impact how guests connect with science, inspiring learning and creativity. This position will hire and train staff, coordinate schedules and help foster an environment of teamwork and professionalism, ensuring a superior experience for all museum guests. You will be responsible for managing event ticketing, troubleshooting issues, answering phone inquiries, engaging and responding to guest needs, and increasing membership sales. This position is also responsible for coordinating with the foundation membership department and the education department in scheduling groups and staffing public events when on-site sales are needed. The Manager will develop and implement policies in coordination with other departments to ensure an informed and knowledgeable frontline staff with regard to exhibitions, permanent collections and all museum programming and events. Additional responsibilities include generating sales with a focus on increasing sales on a monthly and annual basis, incentivizing and motivating staff to drive sales, creating a positive shopping experience with guests and assisting in the museum's core values in its role of providing an excellent guest/shopper experience through customer service. If you're passionate about service, inspiring teams, and want to be at the heart of something meaningful, we'd love to hear from you. Benefits The position offers a competitive benefits package including medical, dental, vision, FSA, HRA, HSA, life insurance, 457 and pension plan, short and long-term disability and employee assistance program. The Science Museum has a generous paid time off policy, including vacation leave, four days family & personal leave, eight sick days per year and 13 paid holidays. Minimum Qualifications The ideal candidate will possess exceptional leadership skills and sound judgment. They will be a dynamic, thoughtful leader with a passion for exceptional guest experiences and a calm, solutions-oriented mindset. The ideal candidate thrives in a fast-paced, ever-changing environment and brings at least 5 years of leadership or supervisory experience. Must be confident working independently, proactive in identifying and solving problems and comfortable engaging with a diverse public and coaching team members. A strong working knowledge of POS and ticketing systems, business math, and guest service best practices is required. Must be fluent in Google Suite and bring a creative, resourceful approach to problem-solving. Emergency response and current First Aid/CPR certification are required as well as the ability to work a flexible schedule including evenings, weekends and holidays. Additional Considerations A comprehensive understanding the Science Museum of Virginia's exhibits, programs, pricing, and events, or a strong understanding of the local community and region is a plus. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. If the position is an open until filled recruitment; the position will remain open for a minimum of 5 workdays or until the position is filled. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. The RMS website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices. The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities. Reasonable accommodations are available upon request. As a V3 (Virginia Values Veterans) employer the Science Museum Welcomes Veterans to apply! We provide hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Selected candidate(s) must successfully pass a criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks. The Science Museum will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. Contact Information Name: Human Resources Phone: ************ Email: ********** In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Join Our Team as a Property Maintenance Manager - Lead the Way in Property Maintenance! Are you ready to make a real impact and showcase your leadership skills in property management? At Westminster Management, we believe in empowering our team members to lead, grow, and thrive-and we want YOU to be part of our journey! As a Property Maintenance Manager, you'll oversee everything from daily maintenance tasks and building inspections to training and mentoring our team. You'll be key in keeping our property in top shape, building strong relationships with residents, and ensuring everything runs smoothly - rain or shine! What You'll Do: Lead with Excellence! Lead and supervise a dynamic maintenance team to deliver top-notch service. Own Your Own Impact! Oversee all community maintenance work, including service requests, preventive, and emergency repairs, and more! Master Maintenance! Maintain effective maintenance programs to protect and maintain the property. Stay Ahead! Keep an inventory of equipment, tools, and supplies. Be a Role Model! Serve as a role model for maintenance staff and set the standard for professionalism by following all policies and procedures. Safety First! Maintain a safe, sanitary, and comfortable living environment for residents and staff. Communicate Clearly! Communicate effectively with staff, residents, and property management leadership to ensure the community is well-maintained. Drive Results: Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. Strategize for Success: Prepare maintenance reports, inventory updates, and team evaluations. Inspire Growth: Train, mentor, and inspire your maintenance staff to reach new heights. What You'll Bring to the Team: Experience That Shines: 3+ years of experience in multifamily property management or 5+ years in property management. Knowledge You Can Count On: In-depth knowledge of maintenance practices, safety protocols, and fair housing regulations. Leadership Skills: Leadership experience, with a track record of managing teams and fostering strong working relationships. Tech Savvy: Experience with property management software-Yardi preferred, purchase order systems, Microsoft Office, and collaboration tools like Teams and Zoom. Flexibility: Ability to work on-call and extended hours (including weekends and holidays). Hight Standards: A hands-on approach and a commitment to maintaining high standards of work and safety. Physical Readiness Comfortable with tasks that involve bending, kneeling, and working in confined spaces. Ability to climb ladders (up to 30 feet) and walk multiple flights of stairs daily. Flexibility to work indoors and outdoors, in all weather conditions. License: A valid Driver's License! Why You'll Love This Role: Competitive Pay & Perks! Your hard work and success are rewarded with great wages, bonuses and PTO! Awesome Benefits! We offer employee housing discounts, 401k match, health insurance with no waiting period, tuition reimbursement, relocation bonuses and more! Growth Opportunities! We're invested in your career and offer training and advancement paths. Team Spirit! Work with a supportive and fun group of people who value your contributions. Variety! Every day is different, keeping your work fresh and engaging. Make a Difference! Play a key role in creating a safe and welcoming community for residents. Apply now to start an exciting journey with Westminster, where your skills and leadership will be celebrated and rewarded!

Job Description Who we are: Shineforth is a nonprofit organization that provides a comprehensive array of programs to support children, teens, and parents as they work to overcome challenges. We equip families with tools for success so they can achieve their goals. As a national leader in helping young people and families, we also proactively identify unmet social services needs and develop the necessary partnerships to address those needs. What we do: Shineforth Treatment Foster Care offers individualized treatment for children and teens who are being placed out of home and have special emotional, behavioral, or medical needs. Our youth and families are supported by a collaborative team of specially trained clinical staff and foster parents, who provide daily behavioral health interventions that align with each child's individualized treatment plan. What we are looking for: A Social Work Supervisor to provide leadership and supervision to team of 5 to 7 employees in delivering quality services to children and families consistent with Shineforth's practice principles and strengths-based philosophy, licensing standards, and professional ethics. What you will need: Master's degree in social work or related degree with direct practice experience; a minimum of four years casework experience and two years of supervisory, LCSW or LPC preferred., or a Bachelors and five years. Demonstrated ability to plan, direct and coordinate the activities of program services and manage staff. Demonstrated knowledge of different treatment modalities and the implications they hold for services to families and youth. SUPERVISORY RESPONSIBILITIES Directly supervise 5 to 7 employees in the assigned program area(s). Carry out supervisory responsibilities in accordance with the agency's policies, procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; fostering trust and building strong teams, developing skills and encouraging growth; acknowledging contributions and addressing performance issues. Why Work at Shineforth? Shineforth has been an unwavering champion for children, teens, and families for more than 125 years. Our main campus is in Richmond, VA., and we offer nearly 20 programs at eight locations throughout Virginia. Work-life balance is critical to the health and well-being of our employees, which is why we offer generous paid leave, 12 paid holidays, flexible workspaces , and comprehensive health benefits options that include; an Employee Assistance Program, vision, and optional dental. Shineforth employees are eligible for a 401(k) with a generous employer match. Diversity, Equity, and Inclusion (DEI) is at the forefront of all we do at Shineforth, and we maintain a culture of acceptance in which crucial conversations are encouraged. Shineforth doesn't exclude anyone on the basis of race, color, national origin, gender, sexual orientation, genetic information, disability, religion, or economic background. #ZR Drug Free Workplace Equal Opportunity Employer

Job Description Join Our Team as a Service Supervisor at NOVEL Scott's Addition in Richmond, VA! Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance at NOVEL Scott's Addition in Richmond, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts for our NOVEL Scott's Addition property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance. Job Posted by ApplicantPro

Job Description Supervise the day to day operations of Day Services. Responsible for supervising and assuring proper staffing patterns by reviewing staff schedules to ensure coverage of clients, staff training and any other staffing issues relating to the direct supervision of staff. Completing Intakes, ISPs and quarterly reports. Overall responsibility of activity planning and community outings.

Objective: To ensure the efficient operation of a safe and happy Kids Zone. Reports to: Assistant General Manager /General Manager Criteria: Minimum 2 years of child care experience preferred. Minimum 6 months of personnel supervision preferred. Red Cross CPR/AED certification required within 60 days of hire. Responsibilities Include But Are Not Limited To: * Get and keep members. * Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible. * Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority. * Abide by the Service Standards set for your Department. * Attend mandatory meetings. * Arrive 5 minutes early in proper uniform. * To ensure exceptional customer service by hiring, training and maintaining a proactive, efficient, professional and friendly staff. * Communicate all promotions, activities and developments in all departments within the club to members. * Schedule staff to provide appropriate coverage within the limitations provided by management. * Respond in a timely manner and satisfactory way to members concerns or comments. * Attend Department Head meetings and inform staff of developments and upcoming events within the club. * Ensure that the staff is meeting the expectations of the club Manager. * Hold regularly scheduled department meetings for ongoing training and sharing of information. Must turn in the minutes of each meeting to the GM/AGM. * Accurately complete new hire paperwork and submit to the GM for approval to submit to Corporate before placing a new employee on the schedule. * Maintain current personnel records on staff, perform administrative duties and properly complete required paperwork. * Schedule an orientation for new employees. * Use disciplinary action when necessary and properly document such action. Terminate substandard employees. * Develop, implement and evaluate department goals on a regular basis. * Review and provide constant feedback on job performance. * Communicate effectively with and provide constructive feedback to all department heads and management staff. * Use proper chain of command and ensure staff does the same. * Set the example of professional behavior and exceptional customer service for all staff members. * Prepare monthly schedules to meet child- to-staff ratio guidelines. * Create and submit monthly Kids Zone activities calendar. * Plan, organize, and promote Kids Zone activities and special events. * Coordinate Kids Zone activities with other departments. * Determine and order supplies as needed upon management approval. * Notify Housekeeping and Maintenance of any related concerns and follow-up so needs are addressed quickly. * Enforce Kids Zone and club policies in a professional but firm manner. * Perform duties of Kids Zone attendant as needed. * Perform other duties as reasonably assigned.

Customer Experience Pack Leader/Manager - Holiday Barn Pet Resorts We have an opening for a Customer Service/Experience Manager at our Glen Allen location, 3800 Mountain Road, Glen Allen, VA, 23060. The Customer Experience Manager at Holiday Barn Pet Resorts ensures that positive communication and representation of our company is maintained so that we can consistently provide high-level services for our furry guests. The focus day-to-day is on driving the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. The Customer Experience "Pack" is a large group, with eight to twelve front-end associates and five to seven department leaders throughout the company. Our Customer Experience Manager is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments. What are some valuable talents to bring to Holiday Barn? Individuals who thrive on interacting with people and their pets, providing a high level of service and enjoy looking for growth opportunities. Experience in managing a customer experience team is a must and the ability to consistently train and grow this department within our company's goals. Leadership skills are also a must; we are a "pack" work environment, therefore we need individuals who can work within a leadership team and be a leader within the customer experience department. Basic pet knowledge - we don't expect you to be a dog or cat expert, but to have some pet experience is very helpful. Flexibility - we are a resort business, therefore candidates must be ready to work full time, which includes weekends, and holidays. The ability to motivate a "pack" - "Furrmazing" is one of our "pack" values, which means that enthusiasm for everything we do is a must. Some Responsibilities Build customer confidence by making every visit positive, engaging, knowledgeable and reassuring. Help Holiday Barn realize our opportunities, focus on the day-to-day, but always keep an eye on future goals. Learn and be able to provide necessary training and mentoring to our Customer Experience "Pack" to achieve our goals and work within our company values. The ability to monitor company performance and initiate recommendations to our Facility Manager and Head of the Pack on solutions. Have fun! We get to play with dogs and cats every day at one of Richmond's oldest and largest pet resorts. This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc. Requirements 2 years recent experience in providing excellent customer service. 2 years supervisory experience. Strong leadership skills. Data entry skills and proficiency with Windows applications. Proven success with multi-tasking in a fast paced, team-based environment with attention to detail. High School Diploma. Basic pet knowledge and a love of dogs and other pets. We are a resort, which means we're busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays. Candidates should have availability to work opening and closing shift on weekdays, weekends, and holidays. Full-time employees may be eligible for access to company-sponsored medical, dental and vision insurance, company-paid life and, long-term disability insurance, and paid time off. Pay for this position begins at $24.00 - $30.00 per hour. All communication will be via email. While we are excited to meet you, please keep our lobbies and phone lines clear for pet parents. Holiday Barn is a drug-free workplace. Holiday Barn is an equal opportunity employer.