Customer service manager jobs in Richmond, VA

Join a high-performing team at Marco's Pizza newest location, Genito Crossing, with great culture and real opportunity for growth. Ensure you read the information regarding this opportunity thoroughly before making an application. We're looking for driven, aspiring leaders who's ready to step up, learn fast, and grow with us. What You'll Get: Paid training at $900/wk for up to 6 weeks After training: $1050/wk plus performance based bonus off sales Clear path to promotion Bi-weekly pay, 50% off pizza and a positive, team-first environment On-the-job development. Build your leadership and business skills every shift What We're Looking For: Leadership experience (restaurant preferred) Positive attitude and great communication skills Ability to coach a team and uphold high standards Dependable, goal-oriented, and excited to grow Why Marco's? We're locally owned and operated, and we invest in our people. We promote from within, reward hustle, and build leaders who make a difference. Apply today and start your leadership journey with a team that's going places. JB.0.00.LN General Manager ,General Management

Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Job DescriptionDescription: The Central Virginia Customer Service Manager will work independently, under the direction of the Regional Customer Service Manager for the Virginia East region, to ensure the local staff and processes are meeting and in alignment with our regional and corporate objectives. This position will assist in creating a culture centered around our beliefs, self-improvement (knowledge, skills and abilities), growing sales and increasing profitability. The Customer Service Manager (CSM) will have leadership responsibilities for those assigned to the Customer Service Team (KAS's/ASRs). The CSM will assist in implementing and monitoring all processes related to our Standards of Care, emphasizing our service based, competitive advantage. The CSM will work to review the site's bench mark analytics, assist the team with learning and development opportunities, and develop processes that will assist us in determining our goals, measuring our successes and communicating the results to the team. Position Responsibilities: Training and development of the Customer Service staff to include business and vendor systems, product training, and soft customers services skills which include communication, conflict resolution, time management, and phone/email etiquette. Develop and document standards for all inside sales and administrative processes and procedures. Define measurable goals and build analytics that validate and communicate our ability to meet and exceed customer service expectations. Consistent review of processes and bench mark analytics. Responsible for leading the team to continual growth in our overall ability to exceed customer expectations as measured by analytics. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Recruit, interview, and select employees. Interpret and communicate work procedures and company policies to staff. Regular user and trainer of the ERP system along with other systems the team uses regularly Requirements: A Bachelor Degree in industrial distribution or other business related degree is preferred. Equivalent related experience will be considered in lieu of a Bachelors Degree. At least five plus years of demonstrated leadership and coaching skills in a customer service department. Previous inside sales experience. A working knowledge of wholesale distribution or manufacturing. Experience with Microsoft office package with advanced skills in excel. Previous experience with Epicor P21 (ERP) preferred. Strong communication skills. Strong understanding of general business practices. Ability to multi-task and make daily operational decisions. A management style that includes integrity, dependability, leadership, self-control and attention to detail. Ability to work on site at Richmond facility Monday-Friday. Equal Opportunity Employment

Job Description: Fundraising Industry Expert / Customer Success Manager (CSM) Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations. We are seeking a Fundraising Industry Expert / Customer Success Manager (CSM) to join our growing team. This is a specialized role within the Customer Success organization, designed for professionals who bring extensive nonprofit fundraising experience and a deep understanding of donor engagement strategies. As a Fundraising Industry Expert / CSM, you'll combine your knowledge of fundraising best practices with the relationship management and strategic skills of a Customer Success professional. You'll guide nonprofit customers in aligning their fundraising goals with Humanitru's tools, ensuring they achieve measurable outcomes while maximizing the value of the platform. This position is ideal for a seasoned fundraiser (CFRE preferred) who understands donor relationships, campaign execution, and the power of clean, connected data-and wants to help nonprofits thrive through thoughtful technology adoption and data-driven fundraising practices. OUTCOMES 95%+ Gross Revenue Retention (GRR) for assigned book of business 110%+ Net Revenue Retention (NRR) through renewals and expansion 40+ Net Promoter Score from managed accounts Customer Success Plans in place for all key accounts Quarterly Business Reviews delivered for high-value customers DUTIES Serve as the primary relationship owner for a portfolio of nonprofit customers, ensuring satisfaction, retention, and measurable success. Apply your fundraising expertise to help organizations implement tried-and-true best practices in donor cultivation, stewardship, and campaign management through Humanitru. Develop and maintain Customer Success Plans that connect customer goals, platform usage, and fundraising benchmarks. Conduct Quarterly Business Reviews that provide data-driven insights and practical recommendations for continued growth. Proactively lead upsell and expansion opportunities by identifying when customers are ready to take their next step with additional Humanitru tools or packages. Monitor customer health, platform adoption, and data completeness to identify risks, opportunities, and moments to deliver greater value. Advocate for customers internally by sharing common needs and insights with Product and Support teams. Support onboarding transitions by ensuring customers begin their Humanitru journey with a strong foundation for fundraising success. Maintain clear, accurate documentation of customer engagement, renewals, and upsell activity in CRM and Success systems. QUALIFICATIONS CFRE certification strongly preferred, or equivalent senior-level fundraising experience (7+ years) such as Development Director, Advancement Services Manager, or Major Gifts Officer. Deep understanding of fundraising best practices, donor data management, and annual or campaign-based giving strategies. Proven ability to drive account growth through proactive relationship management and value-driven upsell motions. Experience managing multiple customer relationships in a SaaS or technology-based environment preferred. Excellent communication and storytelling skills, with the ability to engage and influence nonprofit leaders. Strong organizational and analytical skills; ability to interpret data trends and translate them into actionable strategies. Familiarity with the nonprofit technology ecosystem (Mailchimp, QuickBooks, DonorSearch, etc.) is a plus. CULTURE Transparent Communication We value open, honest communication-both internally and with our customers. Innovative Problem Solving We aim to modernize nonprofit operations and fundraising through creativity and forward thinking. Commitment & Accountability We do what we say we'll do, guided by empathy and the desire to help our customers succeed. Hungry for Achievement We set high standards and continuously seek ways to grow, learn, and achieve excellence. Empathy We approach every interaction from a place of understanding, partnership, and respect. WHY HUMANITRU At Humanitru, we are more than just a software company-we're a mission-driven team dedicated to empowering nonprofits. We're a remote-first company headquartered in Richmond, VA, offering flexibility, collaboration, and meaningful work. We partner with organizations that make an impact, helping them use technology to strengthen relationships, increase giving, and achieve their missions. Our culture is built on inclusion, innovation, and genuine care-for our customers, our teammates, and the causes we serve. As a minority- and woman-founded company, we are committed to diversity, equity, and inclusion in every part of our work. If you're an experienced fundraiser who thrives on helping nonprofits reach their goals-and want to bring your expertise into a role that blends strategy, technology, and impact-we'd love to meet you.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Description Customer Experience Pack Leader/Manager - Holiday Barn Pet Resorts We have an opening for a Customer Service/Experience Manager at our Glen Allen location, 3800 Mountain Road, Glen Allen, VA, 23060. The Customer Experience Manager at Holiday Barn Pet Resorts ensures that positive communication and representation of our company is maintained so that we can consistently provide high-level services for our furry guests. The focus day-to-day is on driving the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. The Customer Experience "Pack" is a large group, with eight to twelve front-end associates and five to seven department leaders throughout the company. Our Customer Experience Manager is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments. What are some valuable talents to bring to Holiday Barn? Individuals who thrive on interacting with people and their pets, providing a high level of service and enjoy looking for growth opportunities. Experience in managing a customer experience team is a must and the ability to consistently train and grow this department within our company's goals. Leadership skills are also a must; we are a "pack" work environment, therefore we need individuals who can work within a leadership team and be a leader within the customer experience department. Basic pet knowledge - we don't expect you to be a dog or cat expert, but to have some pet experience is very helpful. Flexibility - we are a resort business, therefore candidates must be ready to work full time, which includes weekends, and holidays. The ability to motivate a "pack" - "Furrmazing" is one of our "pack" values, which means that enthusiasm for everything we do is a must. Some Responsibilities Build customer confidence by making every visit positive, engaging, knowledgeable and reassuring. Help Holiday Barn realize our opportunities, focus on the day-to-day, but always keep an eye on future goals. Learn and be able to provide necessary training and mentoring to our Customer Experience "Pack" to achieve our goals and work within our company values. The ability to monitor company performance and initiate recommendations to our Facility Manager and Head of the Pack on solutions. Have fun! We get to play with dogs and cats every day at one of Richmond's oldest and largest pet resorts. This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc. Requirements 2 years recent experience in providing excellent customer service. 2 years supervisory experience. Strong leadership skills. Data entry skills and proficiency with Windows applications. Proven success with multi-tasking in a fast paced, team-based environment with attention to detail. High School Diploma. Basic pet knowledge and a love of dogs and other pets. We are a resort, which means we're busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays. Candidates should have availability to work opening and closing shift on weekdays, weekends, and holidays. Full-time employees may be eligible for access to company-sponsored medical, dental and vision insurance, company-paid life and, long-term disability insurance, and paid time off. Pay for this position begins at $24.00 - $30.00 per hour. Holiday Barn is a drug-free workplace. Holiday Barn is an equal opportunity employer.

Store - RICHMOND-COLONIAL HEIGHTS, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Bermex, Inc.Full time Regular The Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills. What You'll Do Meter Services Supervision: Identify, investigate, and resolve issues ensuring deadlines are met Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services Requisition needed personnel, supplies, equipment, parts, or repair services Meter Reading Assistance: Drive vehicles or equipment to complete work assignments or to assist workers Interpret transportation regulations, safety regulations, or company policies and procedures for workers Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents Resolve worker problems or collaborate with employees to assist in problem resolution Perform or schedule repairs or preventive maintenance of vehicles and other equipment Assist workers in tasks, as needed, such as reading daily meters/skips Extensively walk and stand for much of the workday Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc) Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force) Customer Communication: Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities Provide general information about the meter services to customers, when applicable Use telephones, tablets, and/or computers to communicate Other duties as assigned. About You Must Haves: Education: High School Degree or GED Experience: Must be 21 years of age or older. Must have at least 2 years of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training Nice to Have: Education: Bachelor's Degree Experience: 3 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors Your Skills: Ability to multi-task, and work independently and as a team Excellent leadership skills and ability to manage a team Exceptional flexibility in daily routines and route scheduling Project management skills Proven understanding of industry standards Adequate time management skills to facilitate worker efficiencies Excellent communication skills, comfortable interacting with management and customers Ability to interact with unhappy or negative customers in a professional manner Excellent attention to detail for problem solving and finding Ability to walk long distances and prepare for weather conditions, accordingly Drug/Alcohol Testing: Drug/alcohol testing is required Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters Benefits Health and Safety: Group health plans including medical/prescription, dental, vision and a variety of other coverage options Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability Flexible Spending Accounts or an option for a Health Saving Account with company match Company paid Employee Assistance Program (EAP) for all employees and eligible family members Retirement: Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost Roth or Traditional 401(k) Retirement plan with company match PTO Plans (after 90 completed days of service for full-time employees): Paid Vacation Paid Holidays Paid Wedding Day Veterans Day paid time off for our veterans Paid Sick Time (New York based positions ONLY) Perks/Allowances Company vehicle (for all driver-based positions) Gas card for company vehicle (if applicable) Company provided cell phone or mobile allowance (if applicable) Boot allowance from approved vendors Daily per diem for travel-based positions We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ************** and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Company: ACRT, Inc.

ROLE PURPOSE This position is responsible for providing direct supervision for staff while providing hands-on support where needed. In addition to supervisory duties for the department, this position coordinates staff coverage, works to create efficiencies while enhancing procedures, provides support to other departments of the bank to resolve more complex customer service issues, and takes on special projects within the department. Loan Servicing is responsible for assisting members with loan questions, Payment Protection, GAP, CPI, Warranties, vehicle titles, credit bureau disputes, account research, adjustments and corrections, member requests under SCRA and other centralized loan servicing requests as assigned. ESSENTIAL POSITION FUNCTIONS Supervise and monitor the productivity and daily functions of the Loan Servicing staff to ensure compliance with policies and regulatory requirements and to maximize operational efficiencies and operational excellence. Provide support, assistance, and backup processing for all Loan Servicing functions including, but not limited to payments, payoffs, line advances, disbursement of loan funds, file maintenance requests, recording and satisfaction of loan documents, loan collateral administration, scanning of loan documents, and image retention on the core system. Maintain and demonstrate proficiency with loan servicing core applications. Assist with gathering items for Internal Audit and Compliance requests. Reviews, monitors and tracks override exception reports. Ensure all exceptions have been properly administered. Develop, recommend and report on process flow improvements and services. Develop staff for career progression with regularly scheduled coaching sessions. Conducts timely and constructive performance evaluations, providing recommendations for career development, promotion, and/or salary adjustment as appropriate. Ensure staff provides exceptional service to both members and internal customers. Investigate and resolve member complaints as they relate to the service received from staff. Informs VP, Loan Administration of complaints and actions steps taken in resolution. Investigate system and service issues with the various third-party vendors used to carry out the department's functions. Comply with all state and federal regulations, credit union policies, procedures, and guidelines to protect the credit union, its members and their assets. Actively participates in all branch and staff meetings to maintain awareness of organizational issues, promotional campaigns, stays current on policies, procedures, compliance and makes suggestions for improvement. Works to increase knowledge, technical skills and professional development through available internal and external sources. Works as a member of the Argent Credit Union team to ensure achievement of the credit union's mission and goals. Maintains a professional work environment and businesslike appearance. Perform additional duties and responsibilities as deemed appropriate.

Join Our Team as a Service Supervisor at Shady Creek Apartments in Richmond, VA! Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance at Shady Creek Apartments in Richmond, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Norfolk, VA Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan. ESSENTIAL JOB FUNCTIONS: * Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline. * Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. * Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers. * Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability. * Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. * Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%. * Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars. * Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. * Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers. * Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1252 Richmond Rd Location: USA Marshalls Store 0047 Williamsburg VAThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job Description Supervise the day to day operations of Day Services. Responsible for supervising and assuring proper staffing patterns by reviewing staff schedules to ensure coverage of clients, staff training and any other staffing issues relating to the direct supervision of staff. Completing Intakes, ISPs and quarterly reports. Overall responsibility of activity planning and community outings.

Objective: To ensure the efficient operation of a safe and happy Kids Zone. Reports to: Assistant General Manager /General Manager Criteria: Minimum 2 years of child care experience preferred. Minimum 6 months of personnel supervision preferred. Red Cross CPR/AED certification required within 60 days of hire. Responsibilities Include But Are Not Limited To: * Get and keep members. * Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible. * Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority. * Abide by the Service Standards set for your Department. * Attend mandatory meetings. * Arrive 5 minutes early in proper uniform. * To ensure exceptional customer service by hiring, training and maintaining a proactive, efficient, professional and friendly staff. * Communicate all promotions, activities and developments in all departments within the club to members. * Schedule staff to provide appropriate coverage within the limitations provided by management. * Respond in a timely manner and satisfactory way to members concerns or comments. * Attend Department Head meetings and inform staff of developments and upcoming events within the club. * Ensure that the staff is meeting the expectations of the club Manager. * Hold regularly scheduled department meetings for ongoing training and sharing of information. Must turn in the minutes of each meeting to the GM/AGM. * Accurately complete new hire paperwork and submit to the GM for approval to submit to Corporate before placing a new employee on the schedule. * Maintain current personnel records on staff, perform administrative duties and properly complete required paperwork. * Schedule an orientation for new employees. * Use disciplinary action when necessary and properly document such action. Terminate substandard employees. * Develop, implement and evaluate department goals on a regular basis. * Review and provide constant feedback on job performance. * Communicate effectively with and provide constructive feedback to all department heads and management staff. * Use proper chain of command and ensure staff does the same. * Set the example of professional behavior and exceptional customer service for all staff members. * Prepare monthly schedules to meet child- to-staff ratio guidelines. * Create and submit monthly Kids Zone activities calendar. * Plan, organize, and promote Kids Zone activities and special events. * Coordinate Kids Zone activities with other departments. * Determine and order supplies as needed upon management approval. * Notify Housekeeping and Maintenance of any related concerns and follow-up so needs are addressed quickly. * Enforce Kids Zone and club policies in a professional but firm manner. * Perform duties of Kids Zone attendant as needed. * Perform other duties as reasonably assigned.

Title Description - This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter's responsibilities for supervising Family Services Supervisors and managing the direct services program performance. General Work Tasks (Illustrative Only): · Supervise social workers, assistants and others · Set and enforce objectives for quality and quantity of work performed by unit · Evaluate social service programs and program budgets · Apply appropriate human resource practices in the supervision of staff · Establish and maintain good working relationships with others · Recommend policy changes based on evaluation of program effectiveness · Manage difficult or dangerous cases · Interpret the program to other agencies and to the public · Participate in community planning and development of new resources, jobs and community work sites Knowledge- Considerable knowledge of principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience: Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred Qualifications: Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Special Requirements: All applicants are subject to DMV/driving record check, Central Registry (CPS) check and/or criminal history search. The investigation may include fingerprint checks (state Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), and other checks requested by the hiring authority. Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Special Instructions to Applicants: Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications will not be accepted. Contact Information: Name: Valerie Pierce Phone: 757-294-5240 Fax: FAXED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION Email: EMAILED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION Address: MAILED/HAND DELIVERED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION

Title Description - This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter's responsibilities for supervising Family Services Supervisors and managing the direct services program performance. General Work Tasks (Illustrative Only): · Supervise social workers, assistants and others · Set and enforce objectives for quality and quantity of work performed by unit · Evaluate social service programs and program budgets · Apply appropriate human resource practices in the supervision of staff · Establish and maintain good working relationships with others · Recommend policy changes based on evaluation of program effectiveness · Manage difficult or dangerous cases · Interpret the program to other agencies and to the public · Participate in community planning and development of new resources, jobs and community work sites Knowledge- Considerable knowledge of principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience: Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred Qualifications: Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Special Requirements: All applicants are subject to DMV/driving record check, Central Registry (CPS) check and/or criminal history search. The investigation may include fingerprint checks (state Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), and other checks requested by the hiring authority. Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Special Instructions to Applicants: Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications will not be accepted. Contact Information: Name: Valerie Pierce Phone: ************ Fax: FAXED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION Email: EMAILED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION Address: MAILED/HAND DELIVERED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION

What do we do at Holiday Barn Pet Resorts? We get the opportunity, every day, to care for, play with, and be an integral part of the lives of thousands of Richmond's pets and their families. Our business provides safe, happy lodging for vacationing pets while they need to be away from their families. We also offer fun, energized playgroups for dogs to enjoy through our Doggie Day Care. Our Pet Grooming department is "paw-excellence" as we provide pets nice sudsy baths, pedicures, stylish haircuts and anti-shedding treatments. Dogs who need some new manners or are looking to get a higher education can receive the professional training services of our dog trainer. Equally important, all Pack members at Holiday Barn work together for a common set of company values and mission of "Creating Joy in the lives of pets and their families". What is our Customer Experience Supervisor/Coordinator position like at Holiday Barn? The Customer Experience Supervisor/Coordinator ensures that positive communication and representation of our company is maintained so that we can consistently provide high level services for our furry guests. The focus day-to-day is delivering the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. Our Customer Experience Coordinator is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments. Some Responsibilities Positive, engaging, knowledgeable and reassuring interactions with our customers, both in our lobbies and on the phone. Training and mentoring of new pack members The Coordinator is a valuable leader within the Customer Experience Pack and the entire company. The Coordinator works within the Customer Experience team as both a member and a leader. Monitor company performance and make recommendations to the Customer Experience Manager, the Facility Manager and the Head of the Pack. Have fun! We get to play with dogs and cats every day at one of Richmond's oldest, largest and most award winning pet resorts. This workplace is typified as moderately physically demanding - lots of walking, lots of standing, dogs barking, lifting of pets up to 50lbs, handling active pets, working with cleaning chemicals, pet related allergens. Requirements 2 years work experience in the customer service field High School diploma Prior supervisory experience leading a team Data entry skills and proficiency with Windows applications Strong leadership skills Strong communication skills Basic pet knowledge We are a resort, which means we're busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays. Candidates should have availability to work opening and closing shift on weekdays, weekends, and holidays. *Earn an additional $2/hr on weekends and major holidays!!! (New Years Day, Memorial Day, July 4th, Labor Day, and Thanksgiving weekend Thurs-Sun)* Holiday Barn will provide: competitive compensation, access to company sponsored health benefits, personal leave time and ability to grow within a company that insists on high values for our customers and employees. Holiday Barn is a drug free workplace. Holiday Barn is an equal opportunity employer. We have an immediate opening for a full time Customer Experience Supervisor at our Midlothian location at 614 Johnston Willis Drive.

Job Description Join Our Team as a Service Supervisor at Shady Creek Apartments in Richmond, VA! Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance at Shady Creek Apartments in Richmond, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance. Job Posted by ApplicantPro