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  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Rochester, MN

    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie? Pay: $48,000 - $75,000 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $48k-75k yearly Auto-Apply 60d+ ago
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  • Service Manager

    Hy-Vee 4.4company rating

    Customer service manager job in Kasson, MN

    Additional Considerations (if any): * At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies: * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. * Makes an effort to learn customers' names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Performs as a leader and role model and maintains positive employee relations. * Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. * Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. * Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. * Ensures proper customer service throughout the store and addresses specific customer issues. * Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. * Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. * Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. * Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) * Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. * Trains workers in store policies, department procedures, and job duties. * Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. * Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. * Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. * Explains store services to potential personal and business account customers to generate additional business for the store. * Understands the basics of store accounting. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to company policies and individual store guidelines. * Reports to work when scheduled and on time. Secondary Duties and Responsibilities: * Determines the motivational needs of employees and provides the appropriate environment. * Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). * Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. * Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). * Handles cash registers. * Recommends cost reduction programs. * Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. * Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. * Assists in other areas of store as needed. * Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: * Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. * Ability to do arithmetic calculations involving fractions, decimals, and percentages. * Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience: * High School or equivalent experience. * Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports): * Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. * Selects new employees and acts on employee problems. * Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements: * Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. * Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience. For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.
    $15-18.8 hourly Auto-Apply 23d ago
  • Manager, Sales and Customer Service

    Macy's 4.5company rating

    Customer service manager job in Rochester, MN

    Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Work a flexible retail schedule, including days, evenings, holidays, and weekends Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00
    $109k-133k yearly est. Auto-Apply 23d ago
  • Industrial Client Service Leader - Industrial Water and Wastewater

    CDM Smith 4.8company rating

    Customer service manager job in Rochester, MN

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Industrial Water and Wastewater **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power. - Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance. - Bachelor's degree in engineering preferred. - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $67k-84k yearly est. 60d+ ago
  • Supervisor - Ambulance Service

    Mayo Clinic 4.8company rating

    Customer service manager job in Rochester, MN

    This highly responsible leadership position directs Mayo Clinic Ambulance operations. Generally, a supervisor is responsible for determining the direction, planning, organizing, coordinating, and review of all assigned Mayo Clinic Ambulance operations. Supervisors are responsible for providing leadership and support to those supervised, implementing and enforcing department procedures, conducting performance evaluations, succession planning, and ensuring timely completion of process initiatives. Supervises, monitors, and coordinates the workload of staff. Collaborate with the scheduling team and responds appropriately to the varying degrees of short-term staffing issues. Responsible for processing timecards and ensuring accuracy of timekeeping. Oversees and directs ambulance operations by developing incident strategies, assigning resources, evaluating risks, managing budgetary responsibilities, serving as the initial point of contact and making adjustments to strategy and tactics to provide optimum patient care. Prepares and maintains operational documentation, executes staff development and stays informed on new developments in patient care technologies. Overall, ensures the effective, safe, customer-focused, skillful, caring, and managed delivery of emergency and non-emergency medical services for air and ground operations. Daily assignments are carried out in accordance with established policies and procedures of Mayo Clinic Ambulance. The supervisor works with considerable independence in the conduct of ordinary department functions and in meeting such emergencies and special problems as may occur while on duty. Five or more years' experience as an EMT or Paramedic with a minimum of two years management/supervisory experience. Bachelor's degree from an accredited college or university with course work in business, management, emergency services health administration, or related field. Knowledge of principals and techniques used in ambulance administration, organization, and operations. Knowledge of the types and uses of communications equipment and vehicles (Air and Ground) used in delivery of emergency medical services. Knowledge of federal, state, and local laws and regulations pertaining to the administration and provision of departmental programs and services. Knowledge of budgeting practices and techniques, including ambulance licensing and accreditation requirements. Ability to prepare, review and maintain a variety of operating reports and records. Must be proficient in English; must have the ability to read, write, and speak in English.Current Nationally Registered and State certified as a Paramedic. Current American Heart Association Health Care Provider BLS and ACLS certification. Current ITLS/ATLS or PHTLS. Current PALS certification is preferred; or must be obtained within six months of hire. Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.
    $101k-160k yearly est. Auto-Apply 14d ago
  • Service Manager

    Tom Kadlec Kia

    Customer service manager job in Rochester, MN

    Service Manager Rochester, MN Join Our Team as Service Manager at Tom Kadlec Kia! Salary: $75,000 - $125,000 per year About Us: At Tom Kadlec Kia, we don't just sell cars-we deliver exceptional experiences. We're known for our commitment to quality, integrity, and our amazing community. Now, we're looking for a Service Manager rockstar to lead our service department, elevate customer experiences, and drive our team to success. Why This Role Rocks: Lead a talented, motivated team of service advisors and technicians. Take charge of daily operations and shape the future of our service department. Make a real impact on customer satisfaction-your leadership will be seen and felt. Enjoy competitive pay with opportunities for bonuses that reward your hard work. What You'll Do: Oversee all service department operations with a focus on efficiency, quality, and profit. Mentor and inspire your team to grow and perform at their best. Keep customers smiling by ensuring every service interaction exceeds expectations. Collaborate with sales, parts, and other departments to create a seamless dealership experience. Track and improve departmental performance with reports, forecasts, and smart strategies. What You Bring: Proven experience in automotive service management or similar leadership roles. Strong leadership and communication skills-you motivate, inspire, and lead by example. Passion for exceptional customer service. Analytical skills to track metrics, manage budgets, and drive performance. Honda experience is a bonus, but enthusiasm and drive are essential! Why You'll Love Working Here: Paid time off (PTO), including vacation and sick leave Fully vested Traditional and/or Roth 401(k) with company match Medical, dental, and vision insurance Health Savings Account (HSA) and Flexible Spending Accounts (FSA) Telemedicine services 24/7 Employee Assistance Program Employer-paid life insurance Life and Accidental Death & Dismemberment (AD&D) coverage Short- and long-term disability insurance Critical illness and accident coverage Financial planning tools and resources Identity theft protection and legal support Employee vehicle purchase programs Discounts on products and services Opportunities for advancement and professional development Ready to Lead, Inspire, and Make an Impact? If you're a service leader with energy, vision, and a drive to succeed, we want you! Apply today!
    $75k-125k yearly Auto-Apply 6d ago
  • Customer Service Lead

    Mills Fleet Farm

    Customer service manager job in Owatonna, MN

    Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you! The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping. Job duties: * Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer servic * Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processe * Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines movi * Responsible for managing the customer service desk and cash office operation * Conduct any cash office activities and outside cash handling improvement * Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store order * Responsible for customer service supply ordering and inventor * Ensure cash register lanes never get more than 3 customers * Ensure timely retrieval of shopping cart * Ensure that restrooms and customer service areas are properly maintai * Acts a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guideline * Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: * High School Diploma or GED preferred. * Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. * 2 years of retail management or supervisory experience preferred. * Proven ability to lead, coach, and build relationships in a fast changing environment. * Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members. * Demonstrated ability to act decisively and implement solutions. * Demonstrated ability to multi-task; ability to respond flexibly in quick changing environment. * Be comfortable communicating and conducting training. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
    $34k-43k yearly est. 13d ago
  • Customer Service Lead

    Fleet Farm Careers 4.7company rating

    Customer service manager job in Owatonna, MN

    Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you! The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping. Job duties: Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer servic Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processe Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines movi Responsible for managing the customer service desk and cash office operation Conduct any cash office activities and outside cash handling improvement Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store order Responsible for customer service supply ordering and inventor Ensure cash register lanes never get more than 3 customers Ensure timely retrieval of shopping cart Ensure that restrooms and customer service areas are properly maintai Acts a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guideline Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: High School Diploma or GED preferred. Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. 2 years of retail management or supervisory experience preferred. Proven ability to lead, coach, and build relationships in a fast changing environment. Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members. Demonstrated ability to act decisively and implement solutions. Demonstrated ability to multi-task; ability to respond flexibly in quick changing environment. Be comfortable communicating and conducting training. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
    $33k-39k yearly est. 14d ago
  • DINING SERVICES MANAGER I

    Morrison Healthcare 4.6company rating

    Customer service manager job in Rochester, MN

    Job Description Salary: $59,000-$60,000. D.O.E. Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Job Summary Summary: As a Dining Services Manager I, you will manage a team of food service professionals and will be responsible for the overall service in the main dining room as well as special functions at the prestigious Mayo Clinic Charter House. Additionally, you will assist with maintaining interdepartmental relations and integrating the dining service department with the facility plan of operation. Essential Duties and Responsibilities: Oversees dining services operations of a small to medium volume location. Interacts with residents and resolves resident complaints in a friendly and service-oriented manner. Assists with profit and loss and budgeting as it pertains to this account. Works with the Chef and management team in creating menus and providing top quality food. Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting; including quality improvement, sanitation, infection control and all facility-related activities. Assists with the rollout of new culinary programs in conjunction with marketing and culinary team. Assists with the preparation of quarterly reports for client presentation. Works with marketing and culinary department to increase sales by innovations and food quality. Communicates with the culinary department to ensure the food programs reflect the vision of the company. Performs other duties as assigned. Qualifications: 2 years of food service supervisory or lead experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Waited table and catering experience is preferred. Possess general hospitality knowledge and interest in sustainability and sustainable food practices. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Associate's degree is preferred. CDM is a bonus but not required. Apply to Morrison Healthcare today! Morrison Healthcare is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Morrison Healthcare are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. *************************************************************************************************** Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: 1494986 Morrison Healthcare CHARRISSE FULLER [[req_classification]]
    $59k-60k yearly 21d ago
  • Supervisor - Ambulance Service

    Mayo Healthcare 4.0company rating

    Customer service manager job in Rochester, MN

    This highly responsible leadership position directs Mayo Clinic Ambulance operations. Generally, a supervisor is responsible for determining the direction, planning, organizing, coordinating, and review of all assigned Mayo Clinic Ambulance operations. Supervisors are responsible for providing leadership and support to those supervised, implementing and enforcing department procedures, conducting performance evaluations, succession planning, and ensuring timely completion of process initiatives. Supervises, monitors, and coordinates the workload of staff. Collaborate with the scheduling team and responds appropriately to the varying degrees of short-term staffing issues. Responsible for processing timecards and ensuring accuracy of timekeeping. Oversees and directs ambulance operations by developing incident strategies, assigning resources, evaluating risks, managing budgetary responsibilities, serving as the initial point of contact and making adjustments to strategy and tactics to provide optimum patient care. Prepares and maintains operational documentation, executes staff development and stays informed on new developments in patient care technologies. Overall, ensures the effective, safe, customer-focused, skillful, caring, and managed delivery of emergency and non-emergency medical services for air and ground operations. Daily assignments are carried out in accordance with established policies and procedures of Mayo Clinic Ambulance. The supervisor works with considerable independence in the conduct of ordinary department functions and in meeting such emergencies and special problems as may occur while on duty. Five or more years' experience as an EMT or Paramedic with a minimum of two years management/supervisory experience. Bachelor's degree from an accredited college or university with course work in business, management, emergency services health administration, or related field. Knowledge of principals and techniques used in ambulance administration, organization, and operations. Knowledge of the types and uses of communications equipment and vehicles (Air and Ground) used in delivery of emergency medical services. Knowledge of federal, state, and local laws and regulations pertaining to the administration and provision of departmental programs and services. Knowledge of budgeting practices and techniques, including ambulance licensing and accreditation requirements. Ability to prepare, review and maintain a variety of operating reports and records. Must be proficient in English; must have the ability to read, write, and speak in English.Current Nationally Registered and State certified as a Paramedic. Current American Heart Association Health Care Provider BLS and ACLS certification. Current ITLS/ATLS or PHTLS. Current PALS certification is preferred; or must be obtained within six months of hire. Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.
    $32k-40k yearly est. Auto-Apply 14d ago
  • Working Service Manager

    Sanco Thermo King

    Customer service manager job in Stewartville, MN

    Job DescriptionThe Working Service Manager oversees daily Service Department operations while also providing hands-on technical leadership across mechanical, and diesel systems. This role is responsible for maximizing department productivity, delivering exceptional customer service, and supporting overall business performance and profitability. The Working Service Manager leads the service team, ensures efficient workflow, and steps in to assist technicians with diagnostics, repairs, and problem-solving as required. Primary Responsibilities Provide advanced diagnostic and repair support for gasoline, diesel, and hybrid powertrains, including engine performance, emissions, fuel systems, and drivability concerns. Troubleshoot and support repairs involving diesel engines, aftertreatment systems (DPF, DEF, EGR), turbochargers, and high-pressure fuel systems. Assist technicians with electrical diagnostics, including Can bus systems, wiring faults, sensors, and control modules across automotive and diesel platforms. Step in to perform mechanical and diesel repairs during peak workload periods, technician shortages, or complex job escalations. Operational and Performance Management Ensure efficient workflow and labor utilization across automotive and diesel service bays, balancing light-duty and heavy-duty repair demands. Monitor repair quality, comeback rates, and diagnostic accuracy for mechanical, automotive, and diesel repairs. Support continuous improvement initiatives focused on reducing diagnostic time, improving first-time fix rates, and increasing technician efficiency. Team Leadership Mentor and coach technicians across skill levels in automotive and diesel diagnostics, repair procedures, and best practices. Identify training needs and support ongoing development in diesel technology, advanced diagnostics, electrical systems, and manufacturer-specific standards. Administrative and Financial Duties Review repair orders for accuracy related to automotive and diesel labor operations, parts usage, and diagnostic time. Ensure proper documentation and compliance for diesel warranty repairs, emissions related work, and manufacturer requirements. Assist with cost control initiatives related to specialty tools, diesel diagnostic equipment, and shop resources. Technical Expertise Automotive and/or diesel engine diagnostics and repair Diesel emissions and aftertreatment systems (DPF, DEF, EGR) Electrical and electronic diagnostics Preventive maintenance and inspections Heavy-duty and light-duty vehicle service operations OEM diagnostic tools and repair procedures Knowledge, education and/or experience: Requires a high school diploma or general education diploma (GED) 5 + years of practical service management experience 5 + years of supervisory experience Strong technical background with the ability to perform and support repairs. Skills Written and verbal communication skills Microsoft Office skills Exceptional customer service skills Abilities Apply good judgment in recognizing scope of authority Must be able to multi-task Ability to maintain an orderly and clean shop Must be able to build a team and promote a teamwork environment Benefits Competitive compensation Health, dental, and Vision Insurance HSA with company matching 401(k) with company contribution Company-paid life and short-term disability insurance Long-term disability insurance Holiday pay and PTO Powered by JazzHR 4kX20vtVCN
    $51k-85k yearly est. 10d ago
  • DINING SERVICES MANAGER I

    Compass Group, North America 4.2company rating

    Customer service manager job in Rochester, MN

    Morrison Healthcare **Salary:** **$59,000-$60,000. D.O.E.** **Morrison Healthcare** is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. **Job Summary** **Summary:** As a Dining Services Manager I, you will manage a team of food service professionals and will be responsible for the overall service in the main dining room as well as special functions at the prestigious Mayo Clinic Charter House. Additionally, you will assist with maintaining interdepartmental relations and integrating the dining service department with the facility plan of operation. **Essential Duties and Responsibilities:** + Oversees dining services operations of a small to medium volume location. + Interacts with residents and resolves resident complaints in a friendly and service-oriented manner. + Assists with profit and loss and budgeting as it pertains to this account. + Works with the Chef and management team in creating menus and providing top quality food. + Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting; including quality improvement, sanitation, infection control and all facility-related activities. + Assists with the rollout of new culinary programs in conjunction with marketing and culinary team. + Assists with the preparation of quarterly reports for client presentation. + Works with marketing and culinary department to increase sales by innovations and food quality. + Communicates with the culinary department to ensure the food programs reflect the vision of the company. + Performs other duties as assigned. **Qualifications:** + 2 years of food service supervisory or lead experience. + Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. + Waited table and catering experience is preferred. + Possess general hospitality knowledge and interest in sustainability and sustainable food practices. + Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. + ServSafe Certification is preferred. + Associate's degree is preferred. + CDM is a bonus but not required. **Apply to Morrison Healthcare today!** _Morrison Healthcare is a member of Compass Group USA_ Click here to Learn More about the Compass Story (************************************** **Associates at Morrison Healthcare are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Flexible Time Off + Paid Parental Leave + Holiday Time Off (varies by site/state) + Personal Leave + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (****************************************************************************************************** or copy/paste the link below for paid time off benefits information. ***************************************************************************************************** **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.** **Applications are accepted on an ongoing basis.** **Morrison Healthcare maintains a drug-free workplace.** **Req ID:** 1494986 Morrison Healthcare CHARRISSE FULLER [[req_classification]]
    $59k-60k yearly 21d ago
  • Auto Care Center Service Manager

    Walmart 4.6company rating

    Customer service manager job in Faribault, MN

    Hourly Wage: **$20 - $33 per/hour** *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Employment Type: **Full-Time** Available shifts: **Mid-Shift, Closing** Location **Walmart Supercenter #1657** 150 WESTERN AVE NW, FARIBAULT, MN, 55021, US Job Overview These Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page (*********************************************************************** Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
    $24k-28k yearly est. 60d+ ago
  • Resident Services Manager - Full Time - Northfield

    Vivie

    Customer service manager job in Northfield, MN

    Schedule: Full Time | 8am to 4:30pm At Vivie, we value our people and offer a competitive pay range of $25/hr. to $33.50/hr. (exempt) based on experience, qualifications, and location. Our comprehensive benefits package includes health coverage, wellness programs, and professional growth opportunities As a Resident Services Manager, you'll be the bridge between residents, families, and the services that support them. Whether assisting with care coordination, advocating for resident needs, or fostering strong communication between families and staff, you'll play a vital role in ensuring residents feel heard, valued, and supported. As a Resident Services Manager, you will: * Support Residents & Families - Assist residents and families with physical, emotional, and psychosocial needs through one-on-one visits, care conferences, and ongoing support. * Coordinate Resident Services & Resources - Connect residents with appropriate community resources, social services, and educational opportunities to promote well-being and independence. * Facilitate Communication & Advocacy - Serve as a key point of contact for families, ensuring transparent and compassionate communication regarding resident care, needs, and services. Advocate for residents to ensure their voices are heard in decision-making. * Assist with Lease & Tenant Relations - Support lease signings, address lease violations, and help resolve tenant concerns in collaboration with the Executive Director/Administrator. Conduct basic tours for prospective residents and families. * Collaborate with Interdisciplinary Teams - Work closely with nursing, activities, corporate staff, and external partners to ensure a well-rounded, resident-centered approach to care and service delivery. * Other Duties as Assigned - The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job also requires: * Bachelor's degree in social work, psychology, gerontology, healthcare administration, or a related human services field. * 2-5 years of experience coordinating services for older adults, including care conferences and discharge planning. * Strong advocacy skills with the ability to professionally support residents and families. * Proficiency in electronic health record systems and intermediate computer skills. * Ability to pass state mandated background check. * Physical capability to perform all essential job functions. * Ability to read, write, and speak English to ensure effective communication with residents, families, and team members. Additional Details: * Employment Type: Salary, exempt * Department: Administration * Leadership Received: Executive Director/Administrator * Division: Resident Services * Travel Requirements: No * This role does not include supervisory responsibilities
    $25-33.5 hourly 6d ago
  • Laboratory Services Manager

    Houston Methodist 4.5company rating

    Customer service manager job in Houston, MN

    At Houston Methodist, the Manager Laboratory Services department position is responsible for the delivery of quality laboratory services in an efficient and effective manner meeting the needs of patients and attending clinical staff. Under general direction, this role is responsible for functional and operational aspects of a laboratory. This position provides leadership, guidance and direction to staff and maintains accountability for the laboratory's performance and results. The Manager Laboratory Services is responsible for quality, functional excellence and contribution to accomplishment of strategic and operational objectives. This position also fulfills the duties of Clinical Laboratory Improvement Amendments (CLIA) General Supervisor when required. The Manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations. FLSA STATUS Exempt QUALIFICATIONS EDUCATION * Bachelor's degree in a chemical, physical, biological or clinical laboratory science, or medical technology from an accredited institution EXPERIENCE * Five years of laboratory experience, of which one year must have been in a managerial role in healthcare; may consider HM employee with five years of laboratory experience with HM performance that demonstrates leadership responsibility LICENSES AND CERTIFICATIONS Required * Must have one of the following required certifications: * Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, Histotechnologist (HTL), Histotechnician (HT) certification or categorical certification by Board of Certification (ASCP) * Certified as a Medical Technologist by American Medical Technologists (AMT) * Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA) * Clinical microbiology registry from American Society for Microbiology, RM(AAM) * Certified Histocompatibility Technologist (CHT) by the American Board of Histocompatibility and Immunogenetics (ABHI) * Equivalent certification to the above based on educational requirements and examination SKILLS AND ABILITIES * Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations * Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security * Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message * Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization * Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved * Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills * Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences * Ability to work effectively in a fast-paced environment * Demonstrates flexibility and adaptability in the workplace * Knowledge of managerial principles, process and procedures. * Knowledge of relevant computer systems and data resources. * Skill in planning, organizing and delegating functional activities * Skill in coaching, counseling and developing the functional and supervisory skills of others. * Ability to participate in strategic planning for the laboratory * In depth knowledge of laboratory techniques, operations and procedures * Demonstrates critical thinking skills by devising and applying innovative solutions * Ability to work independently and collaborate with teams; seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand * Probes for and provides information to clarify solutions ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS * Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the Laboratory Services department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions. * Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. * Facilitates the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. * Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. * Makes and executes decisions within delegated authority. Communicates issues as appropriate. Participates in resolving issues outside of normal scope as appropriate. SERVICE ESSENTIAL FUNCTIONS * Plans and organizes day-to-day Laboratory Services department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. * Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the Laboratory Services department. QUALITY/SAFETY ESSENTIAL FUNCTIONS * Ensures a safe and effective working environment; monitors and/or revises the Laboratory Services department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable. * Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions. * Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety. * Monitors self and employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). * Ensures that the laboratory meets quality standards of accreditation and regulatory agencies and that business practices comply with federal and state law. Reviews monthly reports and addresses variances. FINANCE ESSENTIAL FUNCTIONS * Assists in the development of department budget and ensures that the department operates in a cost-effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the Laboratory Services department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of cost-effectiveness. * Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. * Utilizes and organizes financial data from multiple sources, identifying trends from financial data; investigates and corrects variances. GROWTH/INNOVATION ESSENTIAL FUNCTIONS * Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed shared governance activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. * Proactively evaluates processes; recommends and implements action plan(s) for change. Participates in the development and implementation of new procedures and the review and revision of existing procedures. * Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. * Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development and IDP. SUPPLEMENTAL REQUIREMENTS * WORK ATTIRE * Uniform: No * Scrubs: No * Business professional: Yes * Other (department approved): Yes ON-CALL* * Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. * On Call* Yes TRAVEL Travel specifications may vary by department * May require travel within the Houston Metropolitan area Yes * May require travel outside Houston Metropolitan area Yes Company Profile: Houston Methodist Clear Lake Hospital is committed to leading medicine in Clear Lake and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. Houston Methodist Clear Lake provides a broad spectrum of adult, pediatric, medical and surgical care. It is an accredited chest pain center and acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers advanced inpatient and outpatient services, including state-of-the-art imaging; childbirth center with a level II neonatal intensive care unit; minimally invasive surgery; cancer center; neurology and spine care; heart and vascular care; bariatric and digestive care; emergency care; primary care; rehabilitation services; and comprehensive orthopedics and sports medicine. APPLY Join Our Talent Network Featured Jobs * Radiologic Technologist I Location: Houston Methodist Willowbrook Hospital, Houston, TX FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section EXPERIENCE None LICENSES AND CERTIFICATIONS Required ARRT-R - Radiologic Technologist - Radiographer (ARRT) - American Registry of Radiologic Technologist_PSV and CMRT - Certified … * Lead Endovascular Radiologic Technologist Location: Houston Methodist Willowbrook Hospital, Houston, TX FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION Graduate of education program approved by the credentialing body for the required credential(s) indicated below Bachelor's degree in relevant field preferred EXPERIENCE At least 4 years experience as an Endovascular Rad Tech Prior experience in a lead role, or HM experience and performance that demonstrates … * Registered Nurse (RN) II Outpatient Services Location: Houston Methodist Willowbrook Hospital, Houston, TX FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section EXPERIENCE Twelve months registered nurse experience in a healthcare environment LICENSES AND CERTIFICATIONS Required RN - Registered Nurse - Texas State Licensure - … Check out The Daily Dose News from the Houston Methodist Community Houston Methodist Ranked No. 9 on Glassdoor's 2026 Best Places to Work list Houston Methodist has earned a top spot on Glassdoor's 2026 Best Places to Work list, ranking No. 9 out of 100 of the Top 100 U.S. Employers and No. 1 in the health care industry. This national recognition is particularly meaningful because it is based entirely on feedback shared by … Houston Methodist Named to Forbes Top Hospitals 2026 Forbes has released its inaugural Top Hospitals 2026 list, recognizing the nation's leading acute-care hospitals based on quality, safety and patient experience. We are proud to share that six Houston Methodist hospitals earned a spot among the best: • Houston Methodist Baytown Hospital • Houston Methodist Clear Lake Hospital • … Houston Methodist Hospitals Recognized in Vizient's 2025 Quality Leadership Rankings We are honored to share that all seven of our eligible hospitals have been named top performers in the 2025 Bernard A. Birnbaum, MD, Quality Leadership Rankings by Vizient Inc., a trusted national benchmark for hospital performance. This year, five of our hospitals ranked in the top five of their … VISIT THE DAILY DOSE HOMEPAGE FOR MORE ARTICLES >>
    $41k-54k yearly est. 15d ago
  • Assistant Service Center Manager

    Valvoline 4.2company rating

    Customer service manager job in Red Wing, MN

    **Geared for the Driven** At Ariza Retail Services LLC, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs. Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone. **What you'll do** As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also enjoy playing a role in your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success. + Deliver a positive first impression to each guest with a warm and friendly greeting + Build trust and win repeat, loyal customers + Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center + Responsible for inventory, labor management and financial performance of the service center. + Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures + Mentor, lead and train the team to optimize their development + Help maintain a clean, well-organized service center and facilitate a safe and secure working environment + Provide superior customer service leadership **How you'll succeed** + You are friendly and willing to work as part of customer-focused team + Have effective interpersonal, oral communication skills + Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages + Knowledge of cash handling, facility and safety control policies and practices + Ability to occasionally lift up to 50 pounds + Be able to stand for extended periods of time and climb stairs + Have full mobility and are able to twist, stoop and bend + High school diploma or equivalent + Six months of supervisory experience or related experience/training preferred **Benefits include:** + Competitive pay & flexible work schedule + On-the-job training + Paid Bi-weekly + Company provided uniforms and tools + We promote from within-a commitment we are passionate about + No late evenings + Paid time off and holidays* + Medical, dental, vision* _*Terms and conditions apply, and benefits may differ depending on location_ Ariza Retail Services LLC _is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._ _The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email_ _****************************_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._
    $26k-32k yearly est. 60d+ ago
  • Service Manager

    Hy-Vee 4.4company rating

    Customer service manager job in Kasson, MN

    Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies: Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Performs as a leader and role model and maintains positive employee relations. Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. Ensures proper customer service throughout the store and addresses specific customer issues. Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. Trains workers in store policies, department procedures, and job duties. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. Explains store services to potential personal and business account customers to generate additional business for the store. Understands the basics of store accounting. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities: Determines the motivational needs of employees and provides the appropriate environment. Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers. Recommends cost reduction programs. Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience: High School or equivalent experience. Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports): Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements: Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience. For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.
    $15-18.8 hourly Auto-Apply 23d ago
  • Supervisor - Ambulance Service

    Mayo Clinic Health System 4.8company rating

    Customer service manager job in Rochester, MN

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities This highly responsible leadership position directs Mayo Clinic Ambulance operations. Generally, a supervisor is responsible for determining the direction, planning, organizing, coordinating, and review of all assigned Mayo Clinic Ambulance operations. Supervisors are responsible for providing leadership and support to those supervised, implementing and enforcing department procedures, conducting performance evaluations, succession planning, and ensuring timely completion of process initiatives. Supervises, monitors, and coordinates the workload of staff. Collaborate with the scheduling team and responds appropriately to the varying degrees of short-term staffing issues. Responsible for processing timecards and ensuring accuracy of timekeeping. Oversees and directs ambulance operations by developing incident strategies, assigning resources, evaluating risks, managing budgetary responsibilities, serving as the initial point of contact and making adjustments to strategy and tactics to provide optimum patient care. Prepares and maintains operational documentation, executes staff development and stays informed on new developments in patient care technologies. Overall, ensures the effective, safe, customer-focused, skillful, caring, and managed delivery of emergency and non-emergency medical services for air and ground operations. Daily assignments are carried out in accordance with established policies and procedures of Mayo Clinic Ambulance. The supervisor works with considerable independence in the conduct of ordinary department functions and in meeting such emergencies and special problems as may occur while on duty. Qualifications Five or more years' experience as an EMT or Paramedic with a minimum of two years management/supervisory experience. Bachelor's degree from an accredited college or university with course work in business, management, emergency services health administration, or related field. Knowledge of principals and techniques used in ambulance administration, organization, and operations. Knowledge of the types and uses of communications equipment and vehicles (Air and Ground) used in delivery of emergency medical services. Knowledge of federal, state, and local laws and regulations pertaining to the administration and provision of departmental programs and services. Knowledge of budgeting practices and techniques, including ambulance licensing and accreditation requirements. Ability to prepare, review and maintain a variety of operating reports and records. Must be proficient in English; must have the ability to read, write, and speak in English.Current Nationally Registered and State certified as a Paramedic. Current American Heart Association Health Care Provider BLS and ACLS certification. Current ITLS/ATLS or PHTLS. Current PALS certification is preferred; or must be obtained within six months of hire. Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy. Exemption Status Exempt Compensation Detail $91,561 - $137,384 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period Full time Schedule Details Full time International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Tammy Pfeifer
    $91.6k-137.4k yearly 13d ago
  • Working Service Manager

    Sanco Thermo King

    Customer service manager job in Stewartville, MN

    The Working Service Manager oversees daily Service Department operations while also providing hands-on technical leadership across mechanical, and diesel systems. This role is responsible for maximizing department productivity, delivering exceptional customer service, and supporting overall business performance and profitability. The Working Service Manager leads the service team, ensures efficient workflow, and steps in to assist technicians with diagnostics, repairs, and problem-solving as required. Primary Responsibilities Provide advanced diagnostic and repair support for gasoline, diesel, and hybrid powertrains, including engine performance, emissions, fuel systems, and drivability concerns. Troubleshoot and support repairs involving diesel engines, aftertreatment systems (DPF, DEF, EGR), turbochargers, and high-pressure fuel systems. Assist technicians with electrical diagnostics, including Can bus systems, wiring faults, sensors, and control modules across automotive and diesel platforms. Step in to perform mechanical and diesel repairs during peak workload periods, technician shortages, or complex job escalations. Operational and Performance Management Ensure efficient workflow and labor utilization across automotive and diesel service bays, balancing light-duty and heavy-duty repair demands. Monitor repair quality, comeback rates, and diagnostic accuracy for mechanical, automotive, and diesel repairs. Support continuous improvement initiatives focused on reducing diagnostic time, improving first-time fix rates, and increasing technician efficiency. Team Leadership Mentor and coach technicians across skill levels in automotive and diesel diagnostics, repair procedures, and best practices. Identify training needs and support ongoing development in diesel technology, advanced diagnostics, electrical systems, and manufacturer-specific standards. Administrative and Financial Duties Review repair orders for accuracy related to automotive and diesel labor operations, parts usage, and diagnostic time. Ensure proper documentation and compliance for diesel warranty repairs, emissions related work, and manufacturer requirements. Assist with cost control initiatives related to specialty tools, diesel diagnostic equipment, and shop resources. Technical Expertise Automotive and/or diesel engine diagnostics and repair Diesel emissions and aftertreatment systems (DPF, DEF, EGR) Electrical and electronic diagnostics Preventive maintenance and inspections Heavy-duty and light-duty vehicle service operations OEM diagnostic tools and repair procedures Knowledge, education and/or experience: Requires a high school diploma or general education diploma (GED) 5 + years of practical service management experience 5 + years of supervisory experience Strong technical background with the ability to perform and support repairs. Skills Written and verbal communication skills Microsoft Office skills Exceptional customer service skills Abilities Apply good judgment in recognizing scope of authority Must be able to multi-task Ability to maintain an orderly and clean shop Must be able to build a team and promote a teamwork environment Benefits Competitive compensation Health, dental, and Vision Insurance HSA with company matching 401(k) with company contribution Company-paid life and short-term disability insurance Long-term disability insurance Holiday pay and PTO
    $51k-85k yearly est. Auto-Apply 32d ago
  • Resident Services Manager - Full Time - Northfield

    Vivie

    Customer service manager job in Northfield, MN

    Job Description Schedule: Full Time | 8am to 4:30pm At Vivie, we value our people and offer a competitive pay range of $25/hr. to $33.50/hr. (exempt) based on experience, qualifications, and location. Our comprehensive benefits package includes health coverage, wellness programs, and professional growth opportunities As a Resident Services Manager, you'll be the bridge between residents, families, and the services that support them. Whether assisting with care coordination, advocating for resident needs, or fostering strong communication between families and staff, you'll play a vital role in ensuring residents feel heard, valued, and supported. As a Resident Services Manager, you will: Support Residents & Families - Assist residents and families with physical, emotional, and psychosocial needs through one-on-one visits, care conferences, and ongoing support. Coordinate Resident Services & Resources - Connect residents with appropriate community resources, social services, and educational opportunities to promote well-being and independence. Facilitate Communication & Advocacy - Serve as a key point of contact for families, ensuring transparent and compassionate communication regarding resident care, needs, and services. Advocate for residents to ensure their voices are heard in decision-making. Assist with Lease & Tenant Relations - Support lease signings, address lease violations, and help resolve tenant concerns in collaboration with the Executive Director/Administrator. Conduct basic tours for prospective residents and families. Collaborate with Interdisciplinary Teams - Work closely with nursing, activities, corporate staff, and external partners to ensure a well-rounded, resident-centered approach to care and service delivery. Other Duties as Assigned - The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job also requires: Bachelor's degree in social work, psychology, gerontology, healthcare administration, or a related human services field. 2-5 years of experience coordinating services for older adults, including care conferences and discharge planning. Strong advocacy skills with the ability to professionally support residents and families. Proficiency in electronic health record systems and intermediate computer skills. Ability to pass state mandated background check. Physical capability to perform all essential job functions. Ability to read, write, and speak English to ensure effective communication with residents, families, and team members. Additional Details: Employment Type: Salary, exempt Department: Administration Leadership Received: Executive Director/Administrator Division: Resident Services Travel Requirements: No This role does not include supervisory responsibilities
    $25-33.5 hourly 6d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Rochester, MN?

The average customer service manager in Rochester, MN earns between $27,000 and $78,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Rochester, MN

$46,000
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