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Customer service manager jobs in Rochester, MN

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  • Retail General Manager

    Pilot Flying J 4.0company rating

    Customer service manager job in Northfield, MN

    Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction. The Retail General Manager will also be: Ensuring that customer expectations are met Conducting meetings with subordinate employees Maintaining effective vendor relationships As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint. Additional responsibilities for the Retail General Manager include: Driving sales Managing team members Tracking inventory Providing customer service Performing P&L analysis Pay Rates Starting between: $54,300.00 - $80,750.00 / year Qualifications As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays. Additional requirements of the Retail General Manager include: Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results Previous management proficiency in high volume retail with P&L accountability Ability to create and maintain a customer focused culture Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled
    $54.3k-80.8k yearly 17h ago
  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Rochester, MN

    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie? Pay: $48,000 - $75,000 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $48k-75k yearly Auto-Apply 60d+ ago
  • Retail General Manager

    Pilot Company 4.0company rating

    Customer service manager job in Northfield, MN

    Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction. The Retail General Manager will also be: Ensuring that customer expectations are met Conducting meetings with subordinate employees Maintaining effective vendor relationships As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint. Additional responsibilities for the Retail General Manager include: Driving sales Managing team members Tracking inventory Providing customer service Performing P&L analysis Pay Rates Starting between: $54,300.00 - $80,750.00 / year Qualifications As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays. Additional requirements of the Retail General Manager include: Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results Previous management proficiency in high volume retail with P&L accountability Ability to create and maintain a customer focused culture Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled
    $54.3k-80.8k yearly 12d ago
  • Office Manager / Customer Service Representative

    Jason Banitt Farmers Insurance Agency 4.3company rating

    Customer service manager job in Winona, MN

    Job Description The Jason Banitt - Farmers Insurance Agency in Winona seeks a full-time Customer Service and Sales Representative (CSSR). This position offers the opportunity for growth within the agency along with paid training. Hours are generally 8-5 M-F. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Responsibilities Answering phones and assisting walk-in customers Review renewal business and identify appropriate follow-up action based on degree of change Cross-sell/up-sell products to existing customers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions take Solicit, sell, and negotiate new business policies Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' need General customer service duties as presented Performs other duties as assigned Requirements Solid background in customer service skills Outstanding written and verbal communication skills Strong organizational skills with attention to detail Outgoing personality and excellent phone etiquette Insurance industry experience preferred but not required Must pass the state of Minnesota insurance licensing exams (if not presently licensed) Proficient in operating personal computers and performing routine calculations Experience with Microsoft Office applications Adhere to company and agency policies and guidelines
    $40k-47k yearly est. 9d ago
  • VP, Customer Service

    Medline 4.3company rating

    Customer service manager job in Northfield, MN

    Plan and direct all aspects of the organization's customer service policies, objectives, and initiatives. Responsible for carrying out strategic vision for two or more service groups throughout multiple locations. Develop and implement strategic plans based on company goals to support sales growth and increase customer satisfaction. Ensures decisions are aligned with strategic vision. Responsibilities Strategic Planning & Execution Develops and implements operational strategies Drives process innovation and continuous improvement Aligns operations with business goals and customer satisfaction Team Leadership & Culture Typically manages through Director level employees Leads large, multi-functional teams Mentors and develops talent Fosters inclusive, mission-driven cultures Technology & Platform Optimization Implements and manages CCaaS platforms (e.g., NICE CXone, RingCentral, Five9, Genesys, AWS Connect) Leverages Omnichannel tools (voice, chat, text, AI assistants) Drives automation and digital transformation Performance & Financial Management Manages budgets, forecasting, expenses, and P&L accountability; implements cost saving measures where appropriate Monitors KPIs, dashboards, and scorecards Ensures compliance and service level achievement Stakeholder Engagement Interfaces regularly with internal stakeholders including, but not limited to, Sales, Marketing, and Operations Executive Leadership. Presents to C-suite and executive audiences Manages vendor relationships Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly and effectively, and in accordance with consumer law. Influences cross-functional teams and organizational change Requirements Education: Bachelor's Degree required. Master's degree (MBA, MHA, or related) preferred Work Experience At least 10 years of customer service experience, with 7-10 years of direct management experience. At least 3 years in senior leadership role. At least 10 years of experience developing strategic initiatives which align with business goals and budget. At least 10 years of experience directly managing people including hiring, developing, motivating, and directing people as they work. Knowledge / Skills / Abilities Deep knowledge of CCaaS and CRM platforms. Experience with omnichannel environments and automation. Strong analytical and strategic thinking skills. Ability to lead change and influence culture. Executive presence and presentation skills. Experience identifying operational issues, recommending, and implementing strategies to resolve problems. Experience influencing and motivating others to drive results in a multi-location and matrixed environment. Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $152,880.00 - $229,320.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
    $152.9k-229.3k yearly Auto-Apply 28d ago
  • Mail Services Lead

    St. Olaf College 3.7company rating

    Customer service manager job in Northfield, MN

    Mail Services Lead. Department: Mail Services/Post Office. Classification: Non-Exempt. FTE: 0.96. Work Schedule: Mid-August through May, approx. 40 hours per week, Monday - Friday, 8:00 am - 4:00 pm; June through Mid-August, approx. 33 hours per week, Monday - Thursday, 8:00 am - 3:00 pm and Friday 8:00 am - approx. 1:00 pm. Flexibility and extra hours needed during rush periods (start and end of semesters) and for departmental PTO coverage. Work Location: On Campus. Salary Range: $21 -23. Essential Job Duties: Process incoming and outgoing mail and packages Transport incoming and outgoing deliveries between loading docks and mail room. Intake, label, and sort packages. Maintain highly accurate package records. Sort student and department mail. Process daily business reply and postage due mail. Maintain multiple spreadsheets when sorting to authenticate recipients. Assist with student package pick-up. Meter and prepare outgoing US Mail, and FedEx and UPS packages for pick-up. Keep current on postal prices and regulations. Communicate with the Print Center and campus community regarding mail design and mailing requirements as needed. Delivery Lead Coordinate and serve as lead for mail and package/heavy parcel delivery and pickup to campus departments using the college van. Keep the delivery van up to date on service and fuel. Post Office responsibilities Reconcile cash register, FedEx bill, Business Reply, Postage Due and purchase card statements. Order supplies, maintain postage inventory, and conduct official year end inventory. Monitor USPS website for permit account activity and postage balances. Update various mail volume and accounting spreadsheets. Provide month-end accounting reports of postage charges to the Business Office. Maintain student enrollment database, relabel student PO boxes annually (update as needed), and perform PO box maintenance. Supervisory responsibilities Hire, train, schedule, and supervise student employees. Manage timecards. Provide backup for Print Center Assist with customer inquiries and orders. Provide printing/copying/binding/finishing services as needed. Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community Complete and meet deadlines for required training and performance management cycle. Perform other duties as assigned Supervision Received and Exercised: Reports to the Associate Director of Leadership Annual Giving. This position supervises student workers. Required Qualifications: Education: High school diploma, or equivalent. Experience: 3+ years of work experience in the printing/copy business, or relevant work experience. Preferred Qualifications: Education: College degree in a related area, such as computer graphics, digital technology, business, accounting or marketing. Experience: Experience in a college setting. Proficiency in Microsoft office, Gmail and Adobe highly desirable. Ability to learn new computer related skills. Prerequisites: Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note, St. Olaf College reserves the right to conduct periodic background checks at its sole discretion. Disclaimer: This position may require you to report early, stay late or work different shifts depending on staffing levels. It may also require you to perform all essential job functions whenever needed and during campus emergencies when necessary. This is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice. Review of applications begins immediately and continues until the hire is complete. We accept only online applications.
    $21-23 hourly Auto-Apply 17d ago
  • Plant Manager

    Quanex Building Products Corporation 4.4company rating

    Customer service manager job in Cannon Falls, MN

    Quanex is looking for a Plant Manager to join our team in Cannon Falls, MN! In this role you are the leader of the manufacturing facility. You are accountable for leading a team that meets or exceeds customer, productivity, quality, and financial goals. You are responsible for P&Ls for the location, overseeing all aspects of plant operations and maintenance. You will support company/division initiatives and balance strategic planning with day-to-day operational excellence. You will be expected to establish a culture that embraces safety, teamwork, inclusion, accountability, employee development, and open communication, and key performance metrics. We Offer You! * Competitive Salary * Bonus Potential * 401K with 5% company match, yours to keep after 2 years * 15% immediate return if you participate in the company's ESPP * Medical, Dental & Vision Plans * Employer paid disability plans and life insurance * Paid Time Off & Holidays * Various Work Schedules * Tuition support for degree and continuous education * Employee Resource Groups focused on employee empowerment What's attractive about this position? * Opportunity to partner with a team across the US. * Supportive & collaborative culture * Opportunity to grow within the organization * Monthly Leadership webinars What Success Looks Like: * Safety first mindset- ensuring a safe, clean, and environmentally compliant culture. * Lead and develop talent, succession planning, create a culture of effective performance management and accountability. * Manage key operational functions including Extrusion Operations, Maintenance, Shipping/Receiving, and Quality. * Assure the yield targets are achieved or exceeded through each process of production. * Proactively seek opportunities to create efficiencies and/or savings opportunities while engaging employees and listening to ideas for continuous improvement. * Develop and manage inventory levels to support divisional sales service objectives. Control and administer inventories to achieve proper turns. * Supervise the development of production planning forecasts based on historical data, customer input, and information from the operations leadership and sales. * Assure all production orders are completed on schedule, per budget, and at the quality levels developed by divisional management to satisfy requirements. * Develop and champion an overall continuous improvement and innovation philosophy for the plant. * Ensure the plant is safe, clean, and environmentally compliant and cultivates a culture of safety and accountability. What You Bring: * Ten or more years of progressive manufacturing experience and a minimum of five years in a leadership role. * Experience within extrusion environment preferred. * Bachelor's degree or equivalent in engineering or business-related field. Experience in lieu of education. * Must be receptive to further training or education in operations related areas of focus. * Strong leadership, team building, coaching and ability to build a positive, safe culture while motivating people. * Excellent communication, technical writing skills, problem-solving, decision-making, and influencing skills. * People oriented and results driven. * Strong skills in using MS Office (Word, PowerPoint, Excel). * A high degree of decision-making authority is required to maintain on-time delivery in this just-in-time/ship-by-shift environment. Salary: $110K to130K per year w/ bonus potential About Quanex, A Part of Something Bigger Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.
    $110k yearly 23d ago
  • Service Manager

    Hy-Vee 4.4company rating

    Customer service manager job in Owatonna, MN

    Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies: Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Performs as a leader and role model and maintains positive employee relations. Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. Ensures proper customer service throughout the store and addresses specific customer issues. Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. Trains workers in store policies, department procedures, and job duties. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. Explains store services to potential personal and business account customers to generate additional business for the store. Understands the basics of store accounting. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities: Determines the motivational needs of employees and provides the appropriate environment. Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers. Recommends cost reduction programs. Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience: High School or equivalent experience. Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports): Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements: Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. The anticipated hourly starting wage for this position is $14.00 to $17.50 depending on experience. For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.
    $14-17.5 hourly Auto-Apply 12d ago
  • Customer Service Lead - Part-Time

    Burlington 4.2company rating

    Customer service manager job in Rochester, MN

    If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. **Key Responsibilities:** + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. **Requirements:** Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. **Come join our team. You're going to like it here!** You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. **Base Pay:** **$16.00 per hour** **-** **$16.00 per hour** **Location** 01563 - Rochester **Posting Number** P1-1077071-2 **Address** 4603 Maine Ave SE **Zip Code** 55904 **Position Type** Regular Part-Time **Career Site Category** Store Associate **Position Category** Retail Store **Base Pay** $16.00 - $16.00 per hour
    $16-16 hourly 60d+ ago
  • Personal Lines Insurance Customer Service Representative Level 2

    Claremont Insurance Agency, LLC

    Customer service manager job in Claremont, MN

    Job Description We are seeking a Personal Lines Customer Service Representative (CSR) Level 2 to join our team with the primary focus being personal lines. In this role, you will provide exceptional customer service to policyholders by assisting with inquiries, policy changes, billing questions, and coverage explanations. The ideal candidate has strong communication skills, attention to detail, and a passion for helping clients understand their insurance options. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Retirement Plan Career Growth Opportunities Responsibilities -Provide outstanding customer service by handling inbound and outbound calls, emails, and in-person inquiries. -Assist clients with policy changes, endorsements, renewals, and cancellations. -Explain coverage options, policy details, and billing processes to clients in a clear and professional manner. -Process payments, issue certificates of insurance, and provide required documentation. -Work closely with agents and underwriters to ensure client needs are met efficiently. -Maintain accurate and up-to-date client records in the agency management system. -Assist in identifying client needs and cross-selling additional personal lines products when appropriate. -Stay informed about industry changes, carrier guidelines, and regulatory compliance. Requirements -Required: High school diploma or equivalent; some college preferred, Insurance license (Property & Casualty and/or Life & Health) -2-5 years previous experience in an insurance agency. -Strong verbal and written communication skills. -Ability to multi-task, prioritize, and manage time effectively. -Proficiency in Microsoft Office (Word, Excel, Outlook), Google (docs, drive, sheets, forms) and agency management systems. -Detail-oriented with excellent problem-solving skills. -Positive attitude and ability to work well in a team environment.
    $34k-40k yearly est. 2d ago
  • Service Leader-hourly night supervisor

    Perkins Restaurants 4.2company rating

    Customer service manager job in Owatonna, MN

    BE A PART OF OUR SUCCESS! * Educational Assistance with DeVry University with complimentary laptop * Immediate Family Members are also eligible * Competitive Pay with Service Award Incentive * Get paid daily through Daily Pay! * Comprehensive Health Benefits including Medical, Dental, Vision, and more!* * 401(k) retirement savings with company match * Flexible Schedule * All you can eat pancakes + meal discounts! * Employee Discount Program * Development Pathway: Step by step process to grow your career * 3 College Credits hours for completing manager training Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. Responsibilities: * Ensures that all guests are properly greeted, seated, and served. * Accountable for proper resolution of all guest complaints. * Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks. * Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements. * Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. * Trains employees during shift to guarantee proper and productive performance. * Takes responsibility and verifies that all menu items are prepared and served according to standards. * Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. * Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc. * Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit's sales and profits through consistent guest satisfaction and cost controls. Qualifications: * Basic skills such as sanitation, safety, and customer service taught through in-house training * Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register * Must be able to communicate clearly * Must be able to coordinate multiple tasks simultaneously Physical Requirements / Environment / Work Conditions: * Must have high level of mobility/flexibility * Must be able to work irregular hours under heavy stress/pressure during peak times * Must possess a high level of coordination * Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet * Must be able to fit through an opening 30" wide * Requires frequent reaching, bending, pushing and pulling * Exposure to heat, steam, smoke, cold and odors * Requires continual standing and walking Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required. Compensation: $16.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Founded in 1958, Perkins operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
    $16-18 hourly 57d ago
  • Service Leader-hourly night supervisor

    Perkins 4.0company rating

    Customer service manager job in Owatonna, MN

    BE A PART OF OUR SUCCESS! Educational Assistance with DeVry University with complimentary laptop** Immediate Family Members are also eligible Competitive Pay with Service Award Incentive Get paid daily through Daily Pay! Comprehensive Health Benefits including Medical, Dental, Vision, and more!*** 401(k) retirement savings with company match Flexible Schedule All you can eat pancakes + meal discounts! Employee Discount Program Development Pathway: Step by step process to grow your career 3 College Credits hours for completing manager training**** Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. Responsibilities: Ensures that all guests are properly greeted, seated, and served. Accountable for proper resolution of all guest complaints. Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks. Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements. Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. Trains employees during shift to guarantee proper and productive performance. Takes responsibility and verifies that all menu items are prepared and served according to standards. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc. Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the units sales and profits through consistent guest satisfaction and cost controls. Qualifications: Basic skills such as sanitation, safety, and customer service taught through in-house training Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register Must be able to communicate clearly Must be able to coordinate multiple tasks simultaneously Physical Requirements / Environment / Work Conditions: Must have high level of mobility/flexibility Must be able to work irregular hours under heavy stress/pressure during peak times Must possess a high level of coordination Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet Must be able to fit through an opening 30 wide Requires frequent reaching, bending, pushing and pulling Exposure to heat, steam, smoke, cold and odors Requires continual standing and walking Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.
    $35k-65k yearly est. 18d ago
  • Resident Services Manager - The Standard on the River

    Resprop Management

    Customer service manager job in Houston, MN

    ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry. What you'll be doing: * Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals * Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements * Initiate all necessary lease violations, late rent notices, and evictions as needed * Assist Property Manager with Accounting Month End * Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience. * Understand the value of the property features as they relate to the prospective resident's needs. * Support occupancy and retention goals by following up with potential and current residents. * Build relationships with residents through courteous and timely response to needs and concerns. * Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. * Work with other teammates to plan and organize resident events. * Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training). * Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness. * Responsible for in-house bad debt collections * Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed. * Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. What you must have: * At least one year of leasing experience in residential property management * Ability to work a varied schedule including weekends and holidays as required * Cheerful attitude and focused on customer service * Strong written and verbal communication skills * Tech savvy - able to learn/work with property management applications * Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management What's Nice to Have: * Bachelor's degree preferred * Bilingual English and Spanish * Affordable Experience Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following: * Competitive salary * Medical, Dental, & Vision Benefits * 401(k) retirement plan * Competitive Paid Time Off * Discounted rent at any properties owned by ResProp Management Employment Eligibility Requirements: * Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility
    $52k-85k yearly est. Auto-Apply 9d ago
  • Auto Care Center Service Manager

    Walmart 4.6company rating

    Customer service manager job in Faribault, MN

    Hourly Wage: **$20 - $33 per/hour** *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Employment Type: **Full-Time** Available shifts: **Opening, Morning** Location **Walmart Supercenter #1657** 150 WESTERN AVE NW, FARIBAULT, MN, 55021, US Job Overview These Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page (*********************************************************************** Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
    $24k-28k yearly est. 60d+ ago
  • Lot Manager

    Luther Automotive Services 4.9company rating

    Customer service manager job in Rochester, MN

    Over 60 years ago, the Luther Automotive Group purchased its first dealership. Over thirty dealerships and five collision and glass centers later, Luther continues to build its brand on family values and a philosophy of serving its guests, team members, and communities. Every Luther team member is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. If you are looking for a great career with great people, apply today! $18-$21/hour What We Offer * Medical, Dental & Vision * 401k with Match * Paid Vacation * Growth Opportunities * Paid Training * Family Owned and Operated * Long Term Job Security * Health and Wellness * Accident & Critical Illness * HSA/Flexible Spending * Pet Insurance * Employee Discounts Responsibilities * Manage and maintain organization the of units in current inventory * Coordinate the reconditioning process for pre-owned vehicles to ensure they are prepared for sale in a timely and efficient manner * Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented. * Able to work in all weather conditions. * This position requires the ability to bend, kneel, walk or stand for long periods of time in all types of weather. * Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented. Qualifications * Clean driving record * Willing to submit to a pre-employment background check * Professional look and demeanor. * Expert Customer Service and communication skills. Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
    $18-21 hourly 3d ago
  • Lot Manager

    Luther Park 3.8company rating

    Customer service manager job in Rochester, MN

    Over 60 years ago, the Luther Automotive Group purchased its first dealership. Over thirty dealerships and five collision and glass centers later, Luther continues to build its brand on family values and a philosophy of serving its guests, team members, and communities. Every Luther team member is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. If you are looking for a great career with great people, apply today! $18-$21/hour What We Offer Medical, Dental & Vision 401k with Match Paid Vacation Growth Opportunities Paid Training Family Owned and Operated Long Term Job Security Health and Wellness Accident & Critical Illness HSA/Flexible Spending Pet Insurance Employee Discounts Responsibilities Manage and maintain organization the of units in current inventory Coordinate the reconditioning process for pre-owned vehicles to ensure they are prepared for sale in a timely and efficient manner Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented. Able to work in all weather conditions. This position requires the ability to bend, kneel, walk or stand for long periods of time in all types of weather. Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented. Qualifications Clean driving record Willing to submit to a pre-employment background check Professional look and demeanor. Expert Customer Service and communication skills. Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
    $18-21 hourly Auto-Apply 3d ago
  • Assistant Service Center Manager

    Valvoline 4.2company rating

    Customer service manager job in Red Wing, MN

    **Geared for the Driven** At Ariza Retail Services LLC, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs. Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone. **What you'll do** As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also enjoy playing a role in your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success. + Deliver a positive first impression to each guest with a warm and friendly greeting + Build trust and win repeat, loyal customers + Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center + Responsible for inventory, labor management and financial performance of the service center. + Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures + Mentor, lead and train the team to optimize their development + Help maintain a clean, well-organized service center and facilitate a safe and secure working environment + Provide superior customer service leadership **How you'll succeed** + You are friendly and willing to work as part of customer-focused team + Have effective interpersonal, oral communication skills + Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages + Knowledge of cash handling, facility and safety control policies and practices + Ability to occasionally lift up to 50 pounds + Be able to stand for extended periods of time and climb stairs + Have full mobility and are able to twist, stoop and bend + High school diploma or equivalent + Six months of supervisory experience or related experience/training preferred **Benefits include:** + Competitive pay & flexible work schedule + On-the-job training + Paid Bi-weekly + Company provided uniforms and tools + We promote from within-a commitment we are passionate about + No late evenings + Paid time off and holidays* + Medical, dental, vision* _*Terms and conditions apply, and benefits may differ depending on location_ Ariza Retail Services LLC _is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._ _The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email_ _****************************_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._
    $26k-32k yearly est. 60d+ ago
  • Service Manager

    Hy-Vee 4.4company rating

    Customer service manager job in Owatonna, MN

    Additional Considerations (if any): * At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies: * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. * Makes an effort to learn customers' names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Performs as a leader and role model and maintains positive employee relations. * Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. * Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. * Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. * Ensures proper customer service throughout the store and addresses specific customer issues. * Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. * Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. * Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. * Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) * Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. * Trains workers in store policies, department procedures, and job duties. * Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. * Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. * Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. * Explains store services to potential personal and business account customers to generate additional business for the store. * Understands the basics of store accounting. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to company policies and individual store guidelines. * Reports to work when scheduled and on time. Secondary Duties and Responsibilities: * Determines the motivational needs of employees and provides the appropriate environment. * Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). * Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. * Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). * Handles cash registers. * Recommends cost reduction programs. * Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. * Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. * Assists in other areas of store as needed. * Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: * Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. * Ability to do arithmetic calculations involving fractions, decimals, and percentages. * Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience: * High School or equivalent experience. * Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports): * Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. * Selects new employees and acts on employee problems. * Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements: * Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. * Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. The anticipated hourly starting wage for this position is $14.00 to $17.50 depending on experience. For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.
    $14-17.5 hourly Auto-Apply 11d ago
  • Service Leader-hourly night supervisor

    Perkins 4.0company rating

    Customer service manager job in Owatonna, MN

    BE A PART OF OUR SUCCESS! Educational Assistance with DeVry University with complimentary laptop** Immediate Family Members are also eligible Competitive Pay with Service Award Incentive Get paid daily through Daily Pay! Comprehensive Health Benefits including Medical, Dental, Vision, and more!*** 401(k) retirement savings with company match Flexible Schedule All you can eat pancakes + meal discounts! Employee Discount Program Development Pathway: Step by step process to grow your career 3 College Credits hours for completing manager training**** Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. Responsibilities: Ensures that all guests are properly greeted, seated, and served. Accountable for proper resolution of all guest complaints. Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks. Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements. Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. Trains employees during shift to guarantee proper and productive performance. Takes responsibility and verifies that all menu items are prepared and served according to standards. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc. Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit's sales and profits through consistent guest satisfaction and cost controls. Qualifications: Basic skills such as sanitation, safety, and customer service taught through in-house training Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register Must be able to communicate clearly Must be able to coordinate multiple tasks simultaneously Physical Requirements / Environment / Work Conditions: Must have high level of mobility/flexibility Must be able to work irregular hours under heavy stress/pressure during peak times Must possess a high level of coordination Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet Must be able to fit through an opening 30” wide Requires frequent reaching, bending, pushing and pulling Exposure to heat, steam, smoke, cold and odors Requires continual standing and walking Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required. Compensation: $16.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Founded in 1958, Perkins operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
    $16-18 hourly Auto-Apply 60d+ ago
  • Service Center Manager

    Valvoline 4.2company rating

    Customer service manager job in Red Wing, MN

    **Geared for the Driven** At Ariza Retail Services LLC, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs. Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone. **What you'll do** As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success. + The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met + Responsible for inventory, labor management and financial performance of the service center + Mentor, lead and train the team to optimize their development + Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers + Help maintain a clean, well-organized service center and facilitate a safe and secure working environment + Provide superior customer service leadership + Build trust and win repeat, loyal customers **How you'll succeed** + You are friendly and willing to work as part of customer-focused team + Have effective interpersonal, oral communication skills + Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages + Knowledge of cash handling, facility and safety control policies and practices + Reliable transportation to and from work + Ability to occasionally lift up to 50 pounds + Be able to stand for extended periods of time and climb stairs + Have full mobility and are able to twist, stoop and bend + High school diploma or equivalent + 2 years managerial/supervisory experience in the quick lube/automotive business is required **Benefits include:** + Competitive pay & flexible work schedule + On-the-job training + Paid Bi-weekly As a Service Center Manager, you will blend technical and management skills to lead, develop and train + Company provided uniforms and tools + We promote from within- a commitment we are passionate about + No late evenings + Paid time off and holidays* + Medical, dental, vision* _*Terms and conditions apply, and benefits may differ depending on location_ Ariza Retail Services LLC _is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._ _The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email_ _****************************_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._
    $26k-32k yearly est. 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Rochester, MN?

The average customer service manager in Rochester, MN earns between $27,000 and $78,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Rochester, MN

$46,000
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