Customer service manager jobs in Rocklin, CA - 768 jobs

Plant Manager/Director of Operations Compensation: Up to $250,000 base + bonus We are recruiting a Director of Operations to lead high-volume tortilla manufacturing operations for a growing food manufacturing organization. This role has full responsibility for safety, quality, production, cost, and people across tortilla production facilities and requires hands-on leadership experience specifically within flour and/or corn tortilla manufacturing. This is a senior leadership role for an operational leader who understands the unique processes, equipment, formulations, and throughput demands of tortilla production and has successfully led large teams in 24/7 food manufacturing environments. Key Responsibilities Provide overall leadership for tortilla manufacturing operations, including flour and/or corn tortilla production Own plant performance across Safety, Quality, Delivery, Cost, and People (SQDCP) Lead and develop plant leadership teams (Plant Managers, Operations Managers, Engineering, QA, Maintenance) Drive continuous improvement initiatives focused on throughput, yield, waste reduction, OEE, and labor efficiency Ensure compliance with all food safety, regulatory, and customer standards (FDA, USDA, SQF, BRC, AIB, customer audits) Oversee capital planning and execution, including equipment upgrades, line expansions, and automation specific to tortilla manufacturing Partner with Supply Chain, R&D, and Commercial teams to support new product launches and capacity planning Champion a strong safety culture and accountability at all levels of the organization Required Qualifications 10+ years of food manufacturing leadership experience Direct, hands-on experience in tortilla manufacturing is REQUIRED Flour and/or corn tortillas Flatbread / tortilla-style products considered only if the majority of experience is tortilla-focused Experience leading large, high-volume, multi-shift manufacturing operations Strong knowledge of tortilla production processes, equipment, and quality controls Proven success driving operational improvements using Lean Manufacturing, TPM, or similar systems Experience managing large hourly workforces and salaried leadership teams Track record of successfully leading food safety and customer audits Preferred Qualifications Experience with national or regional tortilla manufacturers Multi-site leadership experience Bilingual Spanish/English (preferred, not required) Engineering or technical degree preferred Why This Role Senior leadership role with full operational ownership Competitive compensation (up to $250K base + bonus) Opportunity to lead and scale tortilla manufacturing operations High visibility with executive leadership

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

As a Customer Success Manager (CSM), you will be responsible for maintaining customer satisfaction and loyalty. You will work alongside your fellow CSMs to ensure that AssureHire clients are happy and well-cared-for. Responsibilities: Act as the primary liaison for clients throughout the entire customer lifecycle. Set up and handle business reviews with clients. Build in-depth relationships with clients to understand their business goals. Represent clients in collaborations with internal stakeholders to ensure customer issues are being addressed. Requirements: Excellent verbal and written communication skills. Strong time-management skills. Exceptional attention to detail and organizational skills. Ability to manage sensitive information. Ability to listen, understand and problem solve. Perks: We are a growing, thriving company with a progressive culture focused on a healthy, fun and fulfilling workplace. Fun Fridays with catered food. Medical, dental, and vision coverage. Stock options. Fitness and device stipends. Paid training, sick leave, and vacation time.

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful. What you'll do: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. What we expect: Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 3+ years experience in IT, security, healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: Experience in network engineering, architecture, support, or design. Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Ability to travel up to 20-25% per quarter. Salary range guidance for this position is: $130,000 - $165,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Job Description About the Role: The Front Desk Manager/Customer Service Manager plays a pivotal role in ensuring exceptional guest experiences within the accommodation and food services industry. This position is responsible for overseeing the front desk operations, managing customer service teams, and maintaining smooth communication between guests and internal departments. The manager will lead efforts to resolve guest concerns promptly and efficiently, fostering a welcoming and professional environment. By implementing effective service standards and training programs, the role aims to enhance customer satisfaction and loyalty. Ultimately, this position drives operational excellence and contributes to the overall success and reputation of the establishment. Minimum Qualifications: High school diploma or equivalent; associate or bachelor's degree in hospitality management or related field preferred. Minimum of 3 years experience in front desk operations or customer service within the hospitality industry. Proven leadership experience managing a team in a fast-paced service environment. Strong knowledge of property management systems and reservation software. Excellent communication and interpersonal skills. Preferred Qualifications: Bachelor's degree in hospitality management, business administration, or a related field. Experience with customer relationship management (CRM) tools and advanced booking platforms. Certification in hospitality management or customer service excellence. Multilingual abilities to assist a diverse guest population. Demonstrated success in implementing customer service training programs. Responsibilities: Supervise and coordinate daily front desk activities to ensure efficient and courteous service delivery. Manage and train front desk and customer service staff to uphold high standards of guest interaction and problem resolution. Handle guest inquiries, complaints, and special requests promptly and professionally to maintain guest satisfaction. Collaborate with housekeeping, maintenance, and food service departments to ensure seamless guest experiences. Monitor and maintain accurate records of reservations, billing, and guest information using property management systems. Develop and implement customer service policies and procedures to improve operational efficiency. Prepare reports on guest feedback, staff performance, and operational issues for senior management review. Ensure compliance with health, safety, and security regulations at the front desk area. Skills: The required skills are utilized daily to manage front desk operations efficiently and to lead the customer service team in delivering outstanding guest experiences. Strong communication skills enable the manager to interact effectively with guests, staff, and other departments, ensuring clear and professional exchanges. Leadership and team management skills are essential for motivating staff, resolving conflicts, and maintaining high service standards. Proficiency with property management and reservation systems allows for accurate handling of bookings, billing, and guest information. Preferred skills such as multilingual abilities and CRM expertise further enhance the manager's capacity to serve a diverse clientele and implement strategic customer service improvements.

Customer Success Manager (Equity-Based) Category: Flexible, Part-time (15 hours) to Full-time (40 hours) Reports to: VP, Sales Compensation: Fair Market Value, Equity-Based Compensation Model Welcome to the forefront of transformational change. At SOULCHI, we are driven by a vision that blends virtues-based leadership, conscious growth, and a commitment to the United Nations Sustainable Development Goals. As an equity-based startup team member, you're not just joining a team; you're embarking on a journey to shape a more harmonious and sustainable world. We believe that true progress stems from the fusion of innovation and values, and that's exactly what you'll find here - a dynamic environment where your talents will thrive, your ideas will flourish, and your impact will resonate far beyond. Join us in rewriting the narrative of leadership and making a lasting difference that echoes through generations. Role Overview: As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring they receive the highest level of service and support. You will work closely with clients to understand their needs, facilitate product adoption, and drive customer satisfaction and retention. You will also collaborate cross-functionally with various internal teams to provide customer support, feedback and training while identifying additional sales opportunities. Responsibilities: Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success with our software. Relationship Management: Build strong, long-lasting relationships with strategic customers to understand their business goals and challenges. Support & Training: Provide ongoing support and training to customers, helping them maximize the value of our products. Feedback Loop: Gather customer feedback and communicate insights to the product development team to influence future product enhancements. Renewals & Upselling: Monitor customer health metrics and drive renewals and upsell opportunities. Reporting: Track and report on customer success metrics and KPIs. Qualifications: Bachelor's Degree Required Experience: 5+ years' experience working in Customer Success, Account Management, Client Services, or other similarly customer-centric role in a SaaS environment. Communication Skills: Excellent verbal and written communication skills; ability to convey complex concepts clearly. Problem-Solving: Strong analytical and problem-solving abilities, with a customer-centric mindset. Technical Aptitude: Familiarity with SaaS products and a willingness to learn new technologies quickly. Team Player: Ability to work collaboratively across teams and departments including product, marketing, sales and the executive team. Equity-Based Compensation Opportunity: As part of the SOULCHI team, you'll take part in our equity-based compensation model, aligning your success with the success of our business. After much research we have found the fairest equity model for a startup. We use the Slicing Pie model. First phase is equity-based only, which we are currently in. Equity calculations move dynamically based on your fair market rate and actual number of hours worked. In the second phase, which happens at the break-even point, the equity freezes at each member's current earned percentage and compensation switches to salary + benefits. Your equity percentage gets paid out annually as part of the profit sharing. This is more than a job; it's an opportunity to own a piece of the future. We request you only apply for this position if you believe an equity-based model is the perfect fit for you. A more detailed explanation from the professor who created the model can be found on Youtube, "Pie Slicer Equity Split Software" by Slicing Pie. We understand the importance of work-life balance and recognize that each individual has unique scheduling needs. As such, we offer flexibility in working hours for the Customer Success Manager (Equity-Based) role, with the opportunity to work anywhere between 15 to 40 hours per week, depending on the candidate's availability and suitability for the role. Thank you for considering SOULCHI as your future employer. How to Apply: To apply, please submit your resume and a cover letter detailing your alignment with our mission and the value you can bring to our team. Join our passionate team and be part of a transformative journey to spread virtues, create social impact, and contribute to a more loving and peaceful world. Together, we can harness the power of technology to bring the truth of oneness to the center of societies worldwide.

MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance. Key Responsibilities Practice Success & Growth Strategy • Develop & Execute Business Plans: Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency. • Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long-term success. • Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience. Develop First-Year Growth Plans for all new affiliates and guide established practices through continuous improvement initiatives. • Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes. • Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits, calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives. • Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and provide hands-on guidance to enhance productivity, service quality, and membership retention. Territory & Account Management • Strategic Territory Growth & Risk Mitigation: Proactively identify at-risk practices, expansion opportunities, and new growth initiatives within the assigned territory. Analyze practice performance and recommend continuous improvement plans based on data-driven insights. • Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting frequency based on performance assessments. Implement plans for underperforming accounts, ensuring practices meet performance goals and maximize revenue potential. • Collaboration & Resource Optimization: Work cross-functionally with internal teams-including Sales, Marketing, and Corporate Support-to drive territory success. Identify appropriate tools and resources to support affiliates effectively and follow up to ensure problem resolution. • Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing participation in key corporate initiatives such as networking events, practice relocations, and technology implementations (EHR integrations, process optimization, etc.) Accountability & Performance Excellence • Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics, logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities. • Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends, best practices, and new offerings. • Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts, promptly resolving issues, and continuously refining strategies to drive success. • Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes. Key Competencies • Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively. • Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable. • Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations. • Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them. • Collaborative: Works well with others, values teamwork, and helps everyone succeed together. Minimum Qualifications • Bachelor's degree in relevant discipline • Three (3) years related work experience in account management • One (1) year related work experience in sales • Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint. Preferred Qualifications • Experience working in healthcare, medical sales, or clinic operations. • Experienced with travel and expense reporting tools, mapping software, and CRM systems Why Join MDVIP? • Be part of a mission-driven organization leading innovation in personalized healthcare. • Drive transformation and growth in a dynamic, fast-paced environment. • Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, vision insurance, and retirement plans. • Professional development: access to ongoing training and leadership development programs. • Positive work environment: consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence. MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture. If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance. Key Responsibilities Practice Success & Growth Strategy • Develop & Execute Business Plans: Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency. • Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long-term success. • Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience. Develop First-Year Growth Plans for all new affiliates and guide established practices through continuous improvement initiatives. • Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes. • Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits, calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives. • Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and provide hands-on guidance to enhance productivity, service quality, and membership retention. Territory & Account Management • Strategic Territory Growth & Risk Mitigation: Proactively identify at-risk practices, expansion opportunities, and new growth initiatives within the assigned territory. Analyze practice performance and recommend continuous improvement plans based on data-driven insights. • Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting frequency based on performance assessments. Implement plans for underperforming accounts, ensuring practices meet performance goals and maximize revenue potential. • Collaboration & Resource Optimization: Work cross-functionally with internal teams-including Sales, Marketing, and Corporate Support-to drive territory success. Identify appropriate tools and resources to support affiliates effectively and follow up to ensure problem resolution. • Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing participation in key corporate initiatives such as networking events, practice relocations, and technology implementations (EHR integrations, process optimization, etc.) Accountability & Performance Excellence • Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics, logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities. • Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends, best practices, and new offerings. • Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts, promptly resolving issues, and continuously refining strategies to drive success. • Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes. Key Competencies • Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively. • Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable. • Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations. • Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them. • Collaborative: Works well with others, values teamwork, and helps everyone succeed together. Minimum Qualifications • Bachelor's degree in relevant discipline • Three (3) years related work experience in account management • One (1) year related work experience in sales • Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint. Preferred Qualifications • Experience working in healthcare, medical sales, or clinic operations. • Experienced with travel and expense reporting tools, mapping software, and CRM systems Why Join MDVIP? • Be part of a mission-driven organization leading innovation in personalized healthcare. • Drive transformation and growth in a dynamic, fast-paced environment. • Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, vision insurance, and retirement plans. • Professional development: access to ongoing training and leadership development programs. • Positive work environment: consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence. MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture. If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Full-time Description Who We Are CPM Educational Program's mission is to empower mathematics students and teachers through exemplary curriculum, professional development, and leadership. Our teacher-supporting, student-centered, problem-based classroom solutions for grades 6-12 foster engagement and equity in the classroom, while we strive to cultivate these same values within our workplace culture. Your Role at a Glance The Customer Success Manager is a full-time, exempt role reporting to the Director of Professional Learning. You will support CPM's largest districts (40,000+ students), ensuring they realize maximum instructional and student-outcome value. Responsibilities include enterprise onboarding, renewal execution, expansion strategy, engagement leadership, and proactive risk mitigation. This position requires a deep understanding of enterprise K-12 district operations and the ability to navigate complex political, academic, and instructional ecosystems. You will systematically navigate district layers, from cabinet leadership to site-level teams, to expand CPM's footprint, drive program success, and grow long-term strategic partnerships. This role does not include supervisory responsibilities. Requirements Essential Duties and Responsibilities 1. Customer relationships and product utilization Conduct Curriculum Review meetings with your customers to better understand and satisfy current needs, identify future needs through discovery and execute resolution or escalate. Execute customer success strategies to enhance retention and expansion while progressing customers through the PL customer journey. Monitor and enhance customer license assignment and usage. Monitor and improve net promoter score (NPS) response rates and overall satisfaction scores. Respond to all NPS comment queries and resolve customer challenges or escalate as appropriate (including opening formal risks). Collect and analyze feedback to continuously refine the customer experience. 2. Customer Onboarding Collaborate with the Customer Acquisition Team for new committed customers and others as necessary to provide onboarding services. Ensure the onboarding process takes place for all new and existing enterprise customers that are eligible for managed onboarding. Promote and increase attendance for all F1 required teachers. Promote and increase attendance for F2, F3 and Building on attendance for all F1-required teachers and newly assigned teachers. Provide technical onboarding options for integration and ensure that customer's onboarding needs are met by partnering with technology using the technical onboarding process. Develop and execute strategies to increase Foundations participation and engagement. 3. Professional Learning Management Recommendations: Lead execution of PL through matrixed cross-functional facilitation teams of non-direct reports, driving performance improvement, consistency, and instructional excellence across large district implementations. This includes unique techniques for discovery, survey and attendance tracking to best meet the needs of the customer. Ensure Implementation Support Visits (ISVs) occur as required and are accurately documented. Identify opportunities to expand contracted PL services to meet evolving customer needs. Ensure PL facilitators are aligned with best practices and instructional goals. Ensure PL locations are identified and reserved on time annually in order to facilitate maximum teacher attendance within the budget and guidelines of the department. Implement techniques to capture accurate PL attendance and increase survey responses as well as missing discovery responses from key districts as they attend PL 4. Customer Renewals & Expansions Manage the E2E renewal process, ensuring high retention rates and accurate closed lost reasons. Expand the usage rates of CPM by addressing the expansion needs of existing districts and identifying CPM qualified schools (Middle & High Schools) that have not adopted CPM. Influence them to adopt CPM or identify the reason (closed lost) that they haven't adopted CPM. Develop techniques for overcoming objections to CPM adoptions (Change Management, Collaborative learning etc.) and closed lost reasons when they are encountered. Track and analyze closed-lost renewal & Expansion reasons to improve future retention techniques. Proactively address churn risks, identifying patterns, solutions, and designating customers at risk. Increase customer engagement by identifying opportunities for additional professional learning or curriculum support. 5. Customers at Risk: Identification & Resolution Utilizing HubSpot to record and manage primary and secondary at risk definitions and infrastructure as an early warning system to identify customers at risk of churn. Proactively engage with at-risk customers, creating a success plan and executing it in an effort to get the customer off of risk and improve retention. Collaborate with internal teams to resolve customer challenges before they escalate externally. Implement data-driven strategies to improve renewal forecasting and retention efforts. Represent the voice of the customer internally by escalating issues as necessary. 6. Regional Mathematics Awareness Collaborate with the regional CSM for mathematics education in the locations of the enterprise customers Stay informed on state-specific education policies, curriculum standards, and instructional trends. Build relationships with key stakeholders, including district leaders and educators, to position CPM as a trusted resource. 7. Conferences & Trade shows Coordinate trade show logistics for national conferences, ie. NCSM/NCTM, AMLE, BTC. Attend national and identified regional conferences to meet and engage current and prospective customers to generate leads. Additional responsibilities aligned with the needs of the organization. Your Background and Expertise To thrive in this role, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: The ideal candidate will have over three years of experience in Customer Success, Professional Learning, or Account Management, preferably within K-12 education, EdTech, or textbook publishing. They should possess deep knowledge of mathematics education and curriculum standards, along with experience mentoring educators or facilitators. The role requires a proven ability to drive renewals, expand services, and proactively resolve at-risk accounts, as well as expertise in churn analysis, customer retention strategies, and success metrics. Strong presentation, training, and relationship-building skills are essential, along with proficiency in CRM platforms such as HubSpot and Salesforce and the use of customer success analytics tools to deliver measurable impact and sustained client satisfaction. Key Competencies: High level of integrity, industriousness, and passion for transforming education. Exceptional time management, prioritization, and organizational skills. Demonstrate excellent verbal and written communication skills. Your Well-Being at Work Benefits Overview: CPM offers a comprehensive benefits package designed to support employee well-being and financial security: Medical: Covers full premiums for employees and partial for dependent(s). Includes a High-Deductible Health Plan paired with a Health Savings Account (HSA), featuring fixed contributions per pay period into employee HSA accounts. Dental and Vision: Covers part of dental and vision premiums for employees. Life and Disability Insurance: Fully covers term life insurance and long-term disability insurance. Employees may opt for short-term disability coverage through post-tax payroll deductions. Health and Flexible Savings Accounts (HSA/FSA): Includes employer contributions to HSA, with voluntary employee funding options. FSA provides pre-tax deduction benefits for eligible expenses funded by the employee. Paid Leave: Provides generous personal leave accruals based on years of service for full-time employees. Sick leave is provided to all full-time employees, while part-time employees in states with mandated sick leave laws also receive sick leave. Volunteerism leave is accessible to full-time employees after completing one year of service. Holidays: Includes office closures for major holidays and includes a winter break from December 22 to January 4. Retirement Savings: Matches employee 401(k) contributions up to 5% once eligibility requirements are met. Phone/Internet Reimbursement: Offers a flat reimbursement for employee phone/internet expenses. The Extras: Provides additional perks, such as discounts and services for laser vision correction, hearing aids, EAP, teeth whitening, travel assistance, will preparation, legal document drafting, and identity theft awareness and prevention. Salary Description $43.48 - $61.92/hr DOE

About us At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer's business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible through workflow consultation and optimization, as well as look for potential areas of monetization. CSMs help their customers understand how to grow their business through more strategic use of Auctane's products. Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. This field position is remote and candidates should be based in the Sacramento or San Jose Metro Area. Salary Range for CA applicants is: $124,000 OTE. Travel Requirements: Spend 3-4 days per week physically with customers at their shipping locations Travel to Auctane's home office or other training/meeting locations within the US 2-4 times per year. Sales Perks: 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One) 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX 💰Competitive Compensation Packages About the team The Customer Success department's purpose is to to build and maintain strong relationships with our most strategic and highest revenue producing customers. The team provides customers with exceptional service and technical expertise in shipping, logistics, software and hardware. The department drives retention, increases merchant shipments by saving them time and money, and helps the business to grow profitable revenue by recommending and implementing Auctane products and services. What will you be doing? Drive Customer Success Outcomes: Research and analyzes current accounts for signs of workflow deficiencies and process optimization, potential for increased product adoption, and churn mitigation. Leverage customer health data, adoption, utilization, & complexity scoring to drive prioritization of field efforts and overall impact into your portfolio. Utilize knowledge of ShipStation's new and existing features and integrations through release notes, documentation, and training to consult with customers. Travel to customer locations (3 days / week) to conduct discovery and provide in-person guidance and partnership based on findings from data sources mentioned above. Use critical thinking to resolve issues and communicate functionality of the application to users. Identify Customer Growth Opportunities: Contact and meet with customers on a weekly basis to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers, and ideally drive additional monetization to Auctane. Knowledge of best practices in shipping given the customer's selling vertical. Knowledge of carriers and the shipping industry of the current day. Ability to communicate complex carrier information in a way that is consumable to the customer. Ability to conduct research and discovery in the spirit of spotting cost savings opportunities that reflect potential monetization opportunities to Auctane. Enhance Customer Experience via Internal Collaboration: Collaborate with other departments to ensure the customer experience is seamless. Ability to clearly articulate and define issues and expectations, with all necessary details and through the lens of the voice of the customer. Partner with Sales to identify existing client growth opportunities within your assigned territory Collaborate as needed with Support, Technical Escalation, Product, and/or Engineering as needed for critical customer escalations and representing the voice of the customer. Contribute to Content Marketing efforts to drive brand/product awareness and accelerate customer acquisition by identifying opportunities for customer stories, case studies, and quotes. What are we looking for? Four or more (4+) years of account management and/or customer service experience Proven experience managing SMB customers in a scaled (or pooled) motion. Has experience leading regular in-person customer visits Experience with B2B or SaaS software preferred Optional, but a plus: Direct experience working at or with shipping carriers (e.g., UPS, USPS, FedEx) and eCommerce (e.g., Amazon, Shopify, Etsy) and/or knowledge of shipping regulations and procedures. High School Diploma or G.E.D required Based locally in territory. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. The Tech Salesforce Zoom Zendesk JIRA Slack G Suite Looker What do we offer? 🛬Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands! 🌅 We offer 12 paid holidays for all of our US employees! 💰401k employer matching program - because your future deserves a friendly boost! ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements. 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 💪🏽We offer gym discounts to help you stay fit and healthy! 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 🔗 Employee Referral Program! We reward employees helping us find top talent! 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. 🏢 Attractive HQ in the heart of central Austin, Texas. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

Customer Success Manager SimpliGov is a high-growth tech start-up listed on the GovTech 100 as one of the most influential technology companies addressing the US government. Our cloud-based government modernization platform empowers state and local organizations to rapidly improve constituent and employee experiences through online forms and workflow automation. We are a no-code solution that integrates with existing backend systems, enabling lightning-fast implementations that deliver modern and efficient government services. Role: As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping our government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov. You will manage a portfolio of strategic accounts, ensuring customer satisfaction, retention, and expansion, while fostering long-term executive relationships. Acting as the voice of the customer, you will work cross-functionally with Product, Engineering, Professional Services, Marketing, and other teams to align customer needs with SimpliGov's innovation and delivery. This role requires a balance of strategic consulting, technical acumen, and program management. You must be comfortable engaging with C-level executives, department heads, and technical project leads, while also diving deep into product functionality to provide expert guidance. The ideal candidate is proactive, data-driven, and passionate about driving digital transformation in the public sector. Responsibilities Drive customer health, business alignment, and measurable value through ongoing engagement and achievement of customer outcomes. Serve as a trusted advisor to executive sponsors, program managers, and technical leads. Lead customer success planning, including adoption strategies, QBRs, and value realization roadmaps. Proactively identify expansion and upsell opportunities in partnership with Sales. Serve as a program manager for customer escalations, product enhancement requests, and strategic initiatives. Facilitate workshops and training sessions to showcase the full value of SimpliGov. Establish and manage regular communication cadences (weekly, monthly, quarterly) with clients, presenting dashboards, adoption metrics, and program updates. Partner with technical and business teams to drive adoption and ensure successful outcomes. Monitor customer utilization and recommend new features and best practices to maximize subscription value. Advocate for customers by influencing product roadmaps and ensuring their feedback is incorporated into SimpliGov's evolution Partner with Sales on renewals and expansion opportunities. Maintain up-to-date knowledge of SimpliGov's platform, industry best practices, and digital government trends. About You 5+ years relevant, client-facing experience in customer success, account management, or consulting (required) Strong background working with government or public sector clients (required). Proven ability to influence senior stakeholders and present strategic recommendations to executives. Strong project management skills with a track record of managing complex, multi-stakeholder initiatives Experience with SaaS/cloud-based applications and digital transformation programs. Excellent communication, presentation, and interpersonal skills. Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes Skilled in developing product use cases and guiding customers on best practices. Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment. Passionate about public service and improving citizen experiences through technology. Why Join SimpliGov? SimpliGov is dedicated to enabling digital transformation in the public sector through its award-winning workflow automation and secure forms management platform, enjoying significant success across a growing national list of public sector customers. We are privately owned, utilize the latest technology, and bring integrity and humility to our mission of enabling modern and efficient government services. In addition to a competitive base and OTE earnings packages, we also offer: Medical, dental, and vision insurance. Technology and transportation expense reimbursements. Health club membership. 401K with company matching. Freedom paid time-off policy. The US base salary range for this full-time position is $75,000-$120,000 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. SimpliGov does not currently sponsor applicants for work visas. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

Job DescriptionClient Engagement & Relationship Manager Client Engagement & Relationship Manager Location: Roseville, CA • On-Site • Full-Time Firm: IndigoFlow Wealth Advisory (Ameriprise Private Wealth Practice) About the Role We're seeking a warm, proactive communicator to be the voice and presence of our firm. This role combines client engagement, lead follow-up, and event coordination to ensure every interaction feels thoughtful and seamless. Most meetings are virtual, so comfort in a digital environment is essential. Key ResponsibilitiesClient & Prospect Engagement (Primary) Respond promptly to inbound leads Make outbound calls, texts, and emails to schedule consultations Build rapport and maintain accurate CRM notes Client Experience & Office Support (Secondary) Greet clients and ensure a positive in-office experience Answer phones and assist with meeting prep Support logistics for client events and seminars Career Progression & Licensing Opportunities Designed for growth, this role offers exposure to advisory operations and client relationship management. High performers may pursue firm-supported licensing (Series 6, 7, or 65) and advance into practice or operations management. Development includes mentorship, training, and structured growth plans. Why Join Us Impactful Work: Help clients achieve financial confidence and life goals Collaborative Culture: Work with a high-performing, values-driven team Growth Opportunities: Professional development and advancement potential Who Thrives Here Warm, outgoing, and proactive Strong communicator across phone, text, and email Organized yet adaptable; tech-savvy in virtual workflows Qualifications 1-5+ years in client service, hospitality, or outreach Comfortable with outbound calling Bachelor's degree required; CRM experience helpful Compensation & Benefits Hourly: $26-$33 (Non-Exempt) Bonus: Performance-based Benefits: Medical, dental, vision, retirement plan, PTO, paid holidays, professional development How to Apply Submit your resume and a short cover letter explaining: Why you enjoy proactive outreach and relationship-building Why this role resonates with you Equal Opportunity Employer IndigoFlow Wealth Advisory welcomes applicants from all backgrounds.

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. What You'll Do: * Responsible for daily customer operations and revenue generation for their assigned function * Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes * Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) * Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) * Actively engages in effective communication plans focused on building employee engagement in order to achieve business results * Conducts performance evaluations that are timely and constructive, where applicable * Participates in the recruiting process, as required * Provides management with various updates and indicators as requested * Remains current on all administrative duties according to company policy What We're Looking For: * 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. * High School Diploma required, Bachelor's Degree preferred * Moderate proficiency in Microsoft Office Suite * Ability to collaborate with internal and external stakeholders * Flexible and adaptable; ability to work effectively in ambiguous situations * Excellent verbal and written communication skills * Ability to address and resolve customer service challenges * Results driven, ability to make decisions and help solve problems * Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team * Ability to drive process and organizational change * Ability to influence * Ability to motivate teams and keep a positive attitude in a fast-paced environment * Ability to work under minimal supervision with a goal-oriented mindset * Ability to see the big picture and leverage critical thinking and decision-making skills * Excellent organization, time management, delegation, and prioritization skills. * Courageous leadership and accountability What You'll Get: * The starting salary for this role is $70,000 annually, commensurate of experience. * Bonus: Eligible * Stock: Eligible * Stock Options: Eligible * Profit Sharing: Eligible * Bonus Plans: Eligible * Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) * Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) * Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: * Up to 40% off the base rate of any standard Hertz Rental * Medical, Dental & Vision plan options * Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) * Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. * Paid Parental Leave & Adoption Assistance * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts * Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Contact Center Manager is a key leadership role responsible for driving operational excellence, member satisfaction, and business growth within the credit unions Contact Center. This position oversees the planning, organization, and execution of strategies that attract new members, strengthen existing relationships, and ensure superior service delivery. The Contact Center Manager will lead a high-performing team, foster a positive work environment, and ensure adherence to service quality standards, regulatory compliance, and organizational goals. This role requires a proactive leader who can balance strategic oversight with hands-on operational support, including managing escalated member concerns, coaching staff, and ensuring the department consistently meets or exceeds performance metrics. Essential Functions Performance Leadership: Achieve all Contact Center goal metrics, including service levels, call quality scores (90% or higher), and member satisfaction benchmarks. Team Development: Promote a positive, collaborative work environment; resolve grievances promptly; and provide ongoing coaching, feedback, and performance evaluations. Member Experience: Ensure exceptional service delivery by addressing escalated inquiries and complaints, maintaining operational integrity, and supporting staff in complex transactions. Sales & Growth: Drive cross-sell and referral goals for the team and meet individual targets to support credit union growth. Operational Oversight: Maintain compliance with policies, procedures, and regulatory requirements; standardize processes for efficiency; and ensure accurate documentation and reporting. Scheduling & Staffing: Develop and manage schedules within FTE allowances to meet member demand while optimizing productivity. Training & Knowledge: Administer cross-training programs, maintain current knowledge of all operational procedures, and ensure staff readiness for evolving business needs. Reporting & Analysis: Provide regular reports on call volume, productivity, and goal attainment; analyze data from platforms such as TalkDesk to identify trends and improvement opportunities. Leadership Engagement: Conduct regular team meetings, one-on-one coaching sessions, and communicate organizational updates and goals effectively. Travel Flexibility: Be available to travel to other locations on short notice to support staffing needs. Additional Duties: Perform operational tasks as needed and take on other responsibilities as assigned. Required Skills and Abilities Strong leadership, organizational, and team-building skills. Excellent communication and presentation abilities across all organizational levels. Advanced problem-solving and decision-making skills under pressure. Proficiency in workforce management tools and Erlang calculations for staffing optimization. Ability to interpret and apply policies, procedures, and regulatory requirements. Skilled in Microsoft Office Suite; experience with TalkDesk preferred. Ability to manage multiple priorities and deadlines in a fast-paced environment. Ability to write routine reports, correspondence and speak effectively to members and employees. Ability to perform advanced input/output functions on the credit union computer systems that relate to account and general ledger postings. Must successfully complete and pass the required training courses as specified by the Talent Development Center and meet acceptable job performance standards. Education and Experience High School Diploma or equivalent required; Bachelors degree preferred. Minimum of 10 years of experience in financial services, including leadership in a Contact Center environment. TalkDesk experience preferred or equivalent Contact Center software system. Advanced knowledge of banking and credit union regulations (Reg B, Reg CC, Reg Z, etc.). Advanced knowledge of Microsoft Office products required. Physical Requirements and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of sitting at a desk and working on a computer 7 to 8 hours per day. Light lifting, carrying, pushing and/or pulling objects up to 25 lbs. Intermittent walking and bending. General office environment: works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels. Work Location This is an on-site position at our Corporate Headquarters in Yuba City, CA. Remote work is not available for this role. Compensation Range The company anticipates offering an annual salary range between $90,000 to $100,000 for this position at the time of hire. This range includes base salary (or hourly wages) and does not include possible overtime for non-exempt employees or any applicable performance-based incentives or commissions. Annual Merit Increase Employees are eligible for a discretionary yearly merit-based salary adjustment, based on individual performance and company results. Comprehensive Benefits Package We provide a robust benefits package designed to support your health, financial security, and work-life balance including: Medical, Dental & Vision Insurance options Voluntary Lines including hospital indemnity, accident, and critical illness policies Company Paid HRA (with enrollment in certain health plans) Company Paid Basic Term Life Insurance Coverage at 2× annual base salary, up to a maximum of $500,000 for full-time employees $25,000 for part-time employees Company Paid Long-Term Disability Insurance for Full-Time Employees Company Paid Telehealth Services Membership (Teladoc) Company Paid Employee Assistance Program (EAP) 401(k) Retirement Plan Employer-funded safe harbor contribution of 3% of employee's eligible earnings Discretionary employer match on employee contributions Flexible Spending Accounts HSA Medical FSA Dependent Care FSA Limited Purpose FSA Paid Time Off Vacation accruals based on status and tenure within company 12 sick days accrued annually for full-time employees 1 hour for every 30 hours worked for part-time employees 11 paid holidays (eligible after 90 days of employment) Travel Expense Reimbursement All necessary and work-related travel expenses will be reimbursed in accordance with company policy The preceding list of duties does not include all tasks and responsibilities that may be required with this position. Additional tasks may be assigned, as departmental and operational needs require. Compensation details: 90000-100000 Yearly Salary PIbacbe97dbfea-31181-39420172

Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR EEfIlVuNPd

Nutritional Services/NUTRITION SERVICES SUPV III Date Available: 01/29/2026 Closing Date: 02/06/2026 @4:00pm Location/Site: Nutrition Services Number of Openings: 1 Position Type: Permanent Salary: $5,396 - $6,848 per month Supervisor Salary Schedule Employment Type: Full Time Benefits Included Length of Work Year: Supervisor, Classified, Transportation, Confidential Calendar 1 ( 12 Months/Year, 260 Days/Year, 5 days/Week, Professional Work Day ) Length of Work Day: 8 hours Work Hours: Monday - Friday, 6:00 AM - 2:30 PM Nutrition Supervisor I / II Nutrition Supervisor III Job Description Posting Contact: Denine Arndt, Personnel Technician: *********************** COMMENTS & OTHER INFORMATION: Applications that are incomplete, that state to "see resume" in place of including requested information on application, or an unsigned application will not be considered. REMEMBER! Attachments are NOT automatically added to your applications. Make sure you scan and attach all required documents before the job posting deadline. The District is not responsible for district emails that may be delivered into an applicant's junk/spam mailbox. The San Juan Unified School District Board of Education is committed to equal opportunity for all individuals in district programs and activities. District programs, activities and services shall be free from unlawful discrimination, harassment (including sexual harassment), intimidation, and/or bullying based on actual or perceived characteristics of race; color; ancestry; nationality; national origin; immigration status; ethnic group identification; ethnicity; age; religion; pregnancy, childbirth, termination of pregnancy, or lactation, including related medical conditions and recovery; parental, family, or marital status; reproductive health decision-making; physical or mental disability; medical condition; sex (including sexual harassment); sex stereotypes; sex characteristics; sexual orientation; gender; gender identity; gender expression; veteran or military status; genetic information; affiliation with the Boy Scouts of America; a perception of one or more such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. If you believe you have experienced unlawful discrimination, please contact: Equity Compliance Officer/Title IX Coordinator, Sterling Williams, 3738 Walnut Ave., Carmichael, CA 95608, **************, *************************; Section 504 Coordinator, Dominic Covello, 3700 Garfield Ave., Carmichael, CA 95608, **************, ********************; ADA/Title II Coordinator, Michelle Fischer, 3738 Walnut Ave., Carmichael, CA 95608, **************, ****************************.

Full time State: California City: Agoura Hills Zip Code 91301 Total Base Pay Range $52,500.00 - $74,000.00 Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it's helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to creating an unforgettable experience as a great place to live - and work. The Role Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here! The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work. Additional responsibilities include but are not limited to: • Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals • Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information • Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction • Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community. • Support residents during the move-in process, lease renewals, move-out process and resident transfers • Call or visit competitive market communities to update market survey and keep apprised of changing market conditions • Plan and execute resident activities and events to foster positive community connections • Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing You have... • 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment. • 1 or more years of supervisory or training experience required • High school diploma or equivalency (GED) is required. Bachelor's degree preferred • Proficiency in using administrative software and Microsoft Office Suite How AvalonBay Supports You We know that our teams are the beating heart of our success and we're committed to showing our appreciation. We offer: Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (************************************ for information. Growth based on achievement and promotion from within. Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, ‘AvalonBay's Very Best' recognition program and others!). A 20% discount on our incredible apartment homes. A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law. Applications will be accepted on an ongoing basis. AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (***********************************************************************

Job DescriptionSalary: Community Services Supervisor Department: Community Services Reports to: Director of Community Services Classification: Non-Exempt Position Status: Regular, Full Time POSITION SUMMARY Under the direction of the Director of Community Services, the Community Services Supervisor is responsible to ensure the integration of services and/or programs that promote the wellness of the community, children and families. The Community Services Supervisor will assist the education program staff by strengthening relationships between the school and families, while increasing community involvement in support children and youth to encourage growth in ways that support student well-being. The incumbent is expected to work in accordance with themission, purpose, and values of the Colusa Indian Community Council. ESSENTIAL DUTIES and RESPONSIBILITIES Implement and monitor academic standards and excellence for Tribal children and the Education Program; Plan and assist large scale community events for Tribal families; Organize transportation services for tutoring, field trips, and other special events; Develop and implement an ongoing program of activities that increases the number of assets in the children and youth of the Education Program; Plan and facilitate youth activities within the Tribal Education Program; Document educational progress and assist with guiding the Education Program staff to achieve program success as well as enhancing the levels of student academic achievement; Manage Academic Incentives Program for students; Plan, implement, and guide/facilitate activities that encourage educational achievement; Function as a team leader to ensure the standard of work duties and student activities run accordingly; Assist and supervise the Education Liaisons staff to develop a positive, caring and supportive program; Monitor training and provide leadership for the Education Program and staff; guide staff to ensure best practices are followed at all times; Assist with developing, implementing and supporting project timelines with staff; Provide in and after school tutoring with tribal member students. Which may require: the ability to work with children who have mild to moderate learning disabilities, using general education curriculum, or modify to meet the childs individual needs; Be a collaborator, communicator, and positive working colleague who provides strength based support and approaches to team members, children, youth and families; Assumes an equal share of the general department tasks; Assists Education Liaisons as needed in parent communications and check-ins; Act as a mentor and educational advocate to assist in the students progress and measure level of success of implemented supports; Act as a liaison between the tribal community and educational agencies on behalf of tribal students and parents; advocate for students and parents with individual teachers, schools and educational agencies; Develop and maintain records, including student records and confidential information; Develop processes and opportunities to support student and family engagement in the school and community; Advocate for students and parents with individual teachers, schools and educational agencies; Establish and maintain effective working relationships with school officials, participants and parents; Assist director with overall success of after school program; Assist director with hiring and managing staff, oversee training of new educational staff, manage the academic program, and monitor the progress of students; Coordinate/Oversee the Higher Education program; provide higher education academic counseling and assist potential students with college matriculation, financial aid applications and career planning; Develop and oversee curriculum used during Summer Education Session; Oversee the Youth Enrichment Program; 17. Review, assist, research and pursue grant opportunities that align with the Community Services Departments goals; Ensure program compliance with current grant(s); report objectives to county administrators; 18. Monitor Tribal Community Resource Program and implementation; 19. Oversee and assist with members travel and entertainment plans; 20. May perform other duties commensurate with the functions and level of the position. MINIMUM QUALIFICATIONS Education and Experience:Two (2) years post-secondary education and/or experience in a closely related field to working with children, youth, families and communities Licensing: Must be at least 18 years of age Must maintain compliance with Licensing and clear criminal clearance and child abuse index Must be fingerprinted and on file with licensing agency pre-employment Must possess a valid California Drivers License Must obtain and maintain a current certificate in CPR/First aid and health/safety requirements SUPERVISORIAL DUTIES: Education Staff ADDITIONAL KNOWLEDGE, SKILLS, and ABILITIES Must possess excellent communication skills, positive attitude and have the ability to cooperate with others; A great deal of time will be spent interacting with students, parents, school personnel, and other staff involved with the students; Knowledge of California academic standards; Experience working with diverse populations; Willingness to work with a team of staff and departments to meet the needs of the Tribal community; Ability to provide input for lesson plans and curriculum; Partners with parents focusing on each childs individual strengths and abilities; Promotes positive guidance techniques with a variety of creative and expressive activities; Dedicated hard worker with ability to report to work on a daily basis; Team player with good communication skills and positive approaches; Able to work in a fast-paced environment & able to multi-task; Flexibility and ability to assist others when needed; Evaluate students cognitive response to staff (overall well-being). PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: Requires frequent sitting, standing, walking, talking, and hearing in a standard office setting. Specific vision abilities required by this job include close vision to read printed materials and a computer screen with ability to adjust focus; Must be in good health to meet the requirements of a medical examination and TB clearance. May occasionally lift and/or move up to (25-50) pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in an office setting which is well-lit, ventilated, and temperature controlled. The noise level is usually low to moderate. The incumbent routinely uses standard office equipment such as computers, telephones, photocopiers, and fax machines.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations