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Customer service manager jobs in Salinas, CA

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  • Customer Service Manager / Office Manager

    Beauty Solutions, LLC

    Customer service manager job in Santa Cruz, CA

    The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. Responsibilities Customer Experience & Service Leadership Champion a culture of outstanding customer experience across all touchpoints. Handle escalated customer inquiries and resolve issues with urgency and professionalism. Analyze customer feedback and trends to recommend experience enhancements. Train and support team members in customer service best practices. Office & Operational Management Oversee daily office operations, including workflow prioritization and resource planning. Maintain office systems and workflows that support efficiency and organization. Coordinate with vendors, facility management, and internal teams for smooth operations. Financial & Budget Support Assist in preparation and review of financial reports (P&L, expense summaries, forecasts). Collaborate with leadership to develop annual budgets and monitor performance against budget. Track key operational and customer service metrics, identify trends and opportunities. HR & Administrative Support Support HR functions including onboarding, benefit administration, record keeping, and compliance. Coordinate recruitment activities, scheduling interviews, and support offer processes. Maintain employee policies, files and assist with performance review logistics. Technology & Tools Utilize office productivity and CRM systems to optimize workflows and reporting. Recommend and implement technology solutions that enhance customer experience and internal operations. Qualifications Bachelor's degree in business administration, Finance, HR, or related field. (preferred) Experience in a fast-paced service environment. Experience managing cross-functional projects. 3+ years in office management, customer service leadership, or related role. Strong problem solving and proactive mindset focused on customer experience. Excellent communication and interpersonal skills. Comfort working with financial reports and budget data. HR administrative experience (onboarding, employee files, compliance). Tech-savvy: experience with CRM, reporting tools, office software (e.g., GSuite/Microsoft 365). Highly organized with the ability to prioritize competing demands
    $35k-47k yearly est. 3d ago
  • Imaging Services Assistant Manager

    Cornerstone Staffing Solutions, Inc. 3.8company rating

    Customer service manager job in Los Gatos, CA

    Full-Time | Competitive Pay | Leadership Opportunity in Outpatient Care Are you an experienced Imaging Technologist with strong CT expertise and a passion for leading high-performing clinical teams? Cornerstone Staffing Solutions is partnering with a respected outpatient healthcare organization to find an Imaging Services Assistant Manager who will help oversee daily department operations while supporting high-quality patient care. If you thrive in a collaborative environment, enjoy mentoring technologists, and have a strong foundation in CT and multimodality imaging workflow, we encourage you to apply. Position Summary The Imaging Services Assistant Manager supports the Imaging Services leadership team in coordinating day-to-day operations across multiple diagnostic imaging modalities. This role includes supervising technologists and support staff, ensuring efficient clinical workflows, maintaining regulatory compliance, promoting quality standards, and delivering an exceptional patient experience. This position also performs hands-on imaging duties as needed (within scope of certification), with significant emphasis on Computed Tomography (CT). Key Responsibilities Operational Leadership • Assist in managing daily operations of the imaging department to ensure smooth, timely patient flow. • Support staffing oversight including scheduling, workload distribution, onboarding, mentoring, and performance guidance. • Maintain a culture of safety, service excellence, and team collaboration. Clinical & Technical Duties • Perform imaging procedures within licensure scope, with required competency in Computed Tomography (CT). • Support additional modalities such as X-Ray, Ultrasound, Mammography, or DEXA depending on certifications. • Ensure equipment functionality, coordinate maintenance, and uphold quality control standards. • Promote consistent adherence to imaging protocols and established clinical best practices. Regulatory & Quality Compliance • Assist with maintaining readiness for regulatory inspections and accreditation reviews. • Support department documentation, QA audits, safety protocols, and compliance programs. • Participate in continuous improvement initiatives that enhance patient safety and imaging quality. Communication & Collaboration • Work closely with technologists, physicians, radiologists, and administrative personnel. • Communicate workflow changes, department updates, and performance expectations to staff. • Provide operational insights to leadership to support planning, budgeting, and departmental goals. Required Qualifications • Associate degree in Radiologic Technology or equivalent educational background. • Active ARRT certification and state Radiologic Technologist license. • Computed Tomography (CT) certification or documented CT competency is required. • Current BLS certification. • Experience performing imaging procedures in a CT environment. • Prior leadership experience (lead tech, charge tech, or supervisory role) strongly preferred. • Proficiency with PACS, RIS, and EMR systems. • Strong communication, leadership, and problem-solving skills. Preferred Qualifications • Experience overseeing or supporting multiple imaging modalities. • Familiarity with quality control programs, imaging accreditation processes, or regulatory standards. • Ability to manage multiple priorities in a fast-paced clinical setting. Schedule & Work Environment • Full-time position, primarily weekday shifts. • May require occasional flexibility based on departmental needs. • Role involves standing, moving equipment, and assisting patients during procedures. Why Work With Us? • Competitive pay and opportunity for advancement • Supportive leadership environment • Exposure to a wide range of imaging modalities • Meaningful role contributing to patient care excellence
    $39k-53k yearly est. 4d ago
  • Store Manager

    Gentle Monster 4.1company rating

    Customer service manager job in San Jose, CA

    ABOUT US: About IICOMBINED Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions. GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics. KEY RESPONSIBILITIES 1. Boost Sales: Develop and implement effective sales strategies to drive revenue growth and achieve sales targets. The key performance indicator for the Store Manager is sales performance, evaluated through sales data and various metrics such as Units Per Transaction (UPT) and conversion rate. 2. Sales Analysis: Conduct regular analysis of sales data to identify trends and opportunities for improving store performance. 3. Customer Service: Ensure exceptional customer service by training and supervising staff to meet and exceed customer expectations, including uncovering customers' need and provide prompt and friendly service ensuring that customers leave the store satisfied 4. Maintain the Perfect Condition of the Store: Not only maintaining a clean workplace environment and managing inventory but overseeing the store maintenance and merchandising to ensure an organized and visually appealing shopping environment in accordance with the brand principles. 5. Coaching: Strive to identify and nurture the potential within the team, inspiring individuals through meaningful interactions and encouraging long-term vision and engagement. KEY WORKING RELATIONSHIPS The Store Manager at Gentle Monster is required to maintain strong working relationships primarily with the Head Quarter Global Store Operations Team in South Korea, as well as with the U.S. Corporate Leadership and other Store Managers in the U.S. SKILLS & EXPERIENCE · Minimum 4 years of supervisory experience (2 or more in a store manager role) in a retail environment or related area · High School graduate or equivalent; college degree preferred · Ability to adapt and multi-task, and have a collaborative attitude in a fast-changing, retail environment · Ability to motivate staffs through strong leadership and interpersonal skills · Strong communication skills, both written and verbal (company's primary communication channel is Slack and E-mail) · Basic computer skills and software proficiency (MS Word, Excel, Power Point and Outlook preferred) · Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business REQUIREMENTS · This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift. · Required to work a minimum of 40 hours per week including weekends. · Store Manager will rotate days off with the associate/assistant manager to ensure that there is always one manager level present especially on important dates such as weekends, holidays, and during collection launches. · Requires bending and kneeling to process and place merchandise as well as reaching to obtain or stock merchandise from shelving. · May be required to climb ladder or stepstool to stock and/or acquire merchandise for sale · Required to lift items weighing 5 to 25 lbs. regularly. In certain circumstances, weights may be higher. · Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others. · Must be able to comply with the company and brand policy and guidelines, including the brand outfit regulation, and ensure store compliance Job Type: Full-time Pay: $80,000.00 - $95,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person
    $80k-95k yearly 1d ago
  • General Manager

    Search Masters, Inc.

    Customer service manager job in San Jose, CA

    A privately held New York real estate investment company is looking for a ‘General Manager'. The successful candidate will be responsible for commercial office buildings totaling 1,000,000 plus sq. ft.. Knowledge & Experience A minimum of ten (10) years working in real estate within commercial property management. Must have knowledge and experience with financial accounting in real estate, financial reporting and budgeting. Hands-on experience with base building construction projects. Ability to plan, organize and coordinate multiple projects, ability to read and understand construction specifications and blueprints. Minimum of 10 years' experience directly supervising and managing a staff including experience in planning and assigning work, performance assessments, training, hiring, discipline and development. Strong literacy in MS Word and Excel. Highly organized and skilled with time management. Strong Customer service/tenant relation skill required. Excellent communication skills (written reports/analysis and oral presentation). 4 year College Degree Required Energetic, Personable & able to prioritize assigned duties Principal Responsibilities Has primary responsibility for the day-to-day operation of the properties to ensure that all the site operations are in compliance with established policies and procedures, the management agreement, and are consistent with the Ownership's overall objectives. Prepares annual budget, monthly financial variance reports, operations analysis, and leasing activity reports for the Ownership. Conducts formal site inspections on a routine basis as needed in compliance with established standard operating policies and procedures. Monitors and enforces the terms of all lease agreements, the billing and collection of rents and other tenant charges in compliance with leases Bears primary responsibility for the creation and maintenance of all site-specific documentation including but not limited to property's information book, site operating manual and emergency operations manual. Establishes and maintains open, positive relationships with occupants ensuring that all services and needs are met and in compliance with lease agreements. Conducts periodic visits, inspections and surveys and develops and implements effective tenant retention program. Hires, trains and supervises a qualified team of building, administrative and maintenance staff for the properties to promote efficient and cost effective operation. Participates in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lowest cost. Performs other related duties as requested and required. Financial management of the properties. Ability to read and understand financial statements Strong budgeting and budget analysis capability. Create annual budgets, including monthly budget variance reports for both cash and accrual basis Review and approve bills, accruals and tenant charges. On a quarterly basis, prepare variance reports and, if needed, a re-forecasted budget.
    $69k-139k yearly est. 2d ago
  • Store Manager

    Staples, Inc. 4.4company rating

    Customer service manager job in San Jose, CA

    As a General Manager Bench, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #MGT #LI-VL1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
    $41k-61k yearly est. Auto-Apply 4d ago
  • Creator Operations Manager, Local Services - USDS

    Tiktok 4.4company rating

    Customer service manager job in San Jose, CA

    "About the team The Local Services team is dedicated to delivering innovative support for core TikTok products, such as TikTok and Lemon8. The team manages location-based databases and services with the goal of helping local businesses-including small business owners, beauty services, hotels, and restaurants-connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: * Review, select, onboard, and manage lifestyle creators (e.g. Food, Travel), helping these creators enhance their content creation and transaction capabilities. * Develop and implement strategies to drive creator growth, engagement, and monetization opportunities * Use dashboards to understand portfolio performance of influencers, and derive data insights for creator growth strategies. * Manage partnerships, performance analytics, and platform compliance to optimize creator success. * Collaborate with cross-functional teams to streamline operations and scale creator programs effectively. * Support the For You Page operation of Local Services content, creator traffic, and campaign related operations.""Minimum Qualifications: * Bachelor's degree or above. * 3 years of experience in agency creator management, creator strategy, or ""in-house"" creator/Influencer operations. * Outstanding communication and demonstrated experience in cross functional collaboration * Able to derive insights from data. Preferred Qualification: * Experience working with global cross functional teams. As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits.
    $97k-174k yearly est. 60d+ ago
  • Manager, Isovalent & Hypershield Customer Success

    Cisco Systems, Inc. 4.8company rating

    Customer service manager job in San Jose, CA

    The application window is expected to close on: January 16th, 2026. Note: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The position is open to remote candidates in the United States, preference will be given to candidates in the Eastern Region. Meet the Team Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations. Your Impact We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across the US and Canada. This leader will lead a team of cloud native and Cisco specialists Customer Success Architects (CSA) specializing in Switching & Networking, Kubernetes Networking, Security, and Observability. This role is critical in ensuring customer adoption across the US and Canada, and value realization of the Isovalent and Cisco Hypershield suite of products. This person will bridge advanced technical leadership, people management and customer lifecycle management. They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. Additional responsibilities include: * Lead, coach, and develop a geographically distributed team of high-performing Customer Success Architects and drive operational excellence through adoption of new tools, systems and processes for leading post-sales activities. * Foster a culture of innovation, continuous learning, collaboration, and technical excellence. * Partner closely with People Team, Finance and Talent Acquisition to attract and retain top talent in cloud-native and networking domains. * Improve and track KPIs for account health, usage metrics, upsell opportunities, and customer satisfaction (e.g. CSAT). * Align with Sales, Product Management, Support, and Engineering to ensure a seamless customer experience as well as support Go-to-Market initiatives and field enablement activities for new product features or services. * Lead your business. Understand pressure points, key performance indicators and continuous metrics to monitor in order to continuously capture current capacity and future growth needs. Minimum Qualifications * Bachelor's + 12 years of experience or Master's + 8 years of experience or equivalent industry experience * 7+ years of experience in customer-facing post-sales roles (Customer Success, Solutions Architecture, Professional Services) to include enterprise customer success practices focused on adoption, retention, upsell, and expansion. * 3+ years in people management to include leading highly distributed technical teams across multiple time zones. * Demonstrated experience in cloud-native infrastructure, Kubernetes, networking, or security domains to include multi-cloud/hybrid domains networking models. Preferred Qualifications * Experience working with cloud-native security observability tools, hands-on experience or certifications in Kubernetes (CKA, CKS), major cloud platforms (AWS, Azure, GCP), or network certifications (CCIE, etc.). * Exceptional communication and interpersonal skills, with the ability to influence technical and executive stakeholders. * Experience scaling customer success operations across North America. * Experience in building digital adoption programs Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $178,800.00 to $230,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $178,800.00 - $265,500.00 Non-Metro New York state & Washington state: $162,000.00 - $256,900.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $178.8k-265.5k yearly 16d ago
  • Customer Operations Account Manager

    Advanced Micro Devices, Inc. 4.9company rating

    Customer service manager job in San Jose, CA

    WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: The Customer Operations Account Manager at AMD is pivotal in ensuring seamless operations between the company and its customers. This role involves building and maintaining robust relationships at both operational and managerial levels within AMD and its customer organizations. The manager leverages these relationships to manage expectations, enhance operations, and resolve issues related to orders, supply, delivery, and forecasts. They are responsible for reviewing customer backlogs, managing the product lifecycle, overseeing inventory, and ensuring accurate demand and supply analysis. Additionally, they drive key projects, provide strategic advice, and engage in regular customer reviews to support organizational goals. THE PERSON: The ideal candidate excels in relationship-building and effective communication. They are proactive problem solvers who adapt well to change and uncertainty. Demonstrating leadership and teamwork, they collaborate to achieve goals and drive continuous improvement. They are detail-oriented and analytical, engaging strategically with customers and stakeholders to ensure operational excellence. KEY RESPONSIBILITIES: * Review customer backlogs and collaborate with stakeholders to resolve issues. * Manage business through all product lifecycle stages (NPI, EOL). * Oversee inventory and DOI to minimize costs. * Manage demand vs. supply profiles for direct customers or distribution channels. * Monitor consumption rates and ordering patterns for demand/supply analysis. * Manage on-time revenue forecasting based on forecasts. * Identify and manage strategic relationships to ensure business continuity. * Drive key projects and provide consultative advice to management. * Collaborate within the team to share best practices and remove obstacles. * Continuously develop skills and adopt new tools/processes. * Ensure efficient service through operational excellence and customer collaboration. * Lead and collect feedback on new process implementations. * Engage with customers through regular business reviews and meetings. * Provide guidance on operational issue resolution. * Support customer operations with a high-level understanding of business processes. PREFERRED EXPERIENCE: * Strong supply chain knowledge and project management experience. * Understanding of business strategy and process improvement. * Strong problem-solving skills and ability to implement solutions. * Ability to write executive communications. * Strong oral and presentation skills, capable of discussing operational concepts with customers, management, and team. * Proficiency in Excel, PowerPoint, and Power BI. * Ability to manage internal and external conflicts. * Experience in developing and strengthening customer relationships. * Strong analytical skills with the ability to manage cross-functional dependencies. * Ability to deal with uncertainty. * Experience with data center customers preferred. ACADEMIC CREDENTIALS: Bachelors or Masters Degree in Business or Supply Chain preferred. LOCATION: San Jose, CA #LI-DD3 Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
    $108k-137k yearly est. 60d+ ago
  • Customer Service Manager

    Anritsu Co 4.8company rating

    Customer service manager job in Morgan Hill, CA

    Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit *************** and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube. Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a "perfect job." Come find out what Anritsu has to offer you! As a Divisional Customer Service Manager based in Morgan Hill, California, your primary responsibility will be to lead and oversee division-level operations that provide repair and calibration services for Anritsu products. In this role, you will support Anritsu's international Field Offices while also directly serving U.S.-based customers, ensuring consistent service quality, operational efficiency, and organizational alignment across all regions. Key Responsibilities include: * Provide oversight for division-wide repair and calibration operations for Anritsu test and measurement equipment. * Collaborate closely with international Anritsu Service Centers while directly supporting U.S. customers to ensure unified service standards. * Drive operational excellence by meeting targets for turn-around time, service quality, productivity, and resource utilization. * Manage the divisional P&L, including budgeting, financial performance tracking, and contributing to profitability initiatives. * Oversee parts inventory, departmental expenses, customer satisfaction goals, and resolution of escalated customer issues. * Lead divisional planning, staffing, and the development of strategic initiatives to meet departmental objectives. * Act as the primary liaison with sales, order processing, manufacturing, and accounting to address and resolve cross-functional issues. * Identify, recommend, and implement efficiency improvements and continuous-improvement strategies. * Coordinate resources to support on-site customer visits within the U.S. while balancing laboratory workloads. * Manage and develop a team of 11 technicians based in Morgan Hill, CA. This position reports to the Senior Customer Service Manager, also located in Morgan Hill. Requirements: * Bachelor's degree in business, engineering, or a related field, or equivalent professional experience. * Prior experience managing or working within a repair center, ideally in consumer electronics or test and measurement equipment. * Strong self-motivation and demonstrated leadership experience. * Experience developing departmental budgets and monitoring performance against financial targets. * Working knowledge of ISO-9000, ISO-17025, ANSI Z540, cycle-time reduction methodologies, or other productivity improvement tools. * Ability to operate effectively within a complex organizational environment. * Understanding of inventory accuracy, inventory transactions, and related controls. * Proven ability to create, manage, and optimize operational processes. * Demonstrated commitment to a customer-focused culture. * Strong interpersonal communication skills, particularly in problem-solving situations. * Flexibility to respond effectively when standards or procedures do not fully address an issue. * Basic knowledge of telecommunications networks. * Willingness to travel as needed. * Ability to consider cost implications when making operational decisions. * Metrology experience is a plus. * Proficiency with ERP systems, specifically SAP, along with strong skills in Microsoft Office applications. In order to be successful in this role, the following competencies and behavior skills are required: * Strong written and verbal communication skills, with the ability to build effective customer and employee relationships, including in international settings. * Sound logical decision-making abilities. * Self-motivated with a proactive, results-driven mindset. * Demonstrated leadership capability and effective people-management skills. * Work in excellence. * Strong presentation skills. * Ability to remain composed and make rational decisions under high-pressure or stressful situations. * Flexibility and adaptability when facing new challenges or changing conditions. The annual base salary range for this position is $110,000 - $145,000. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here!
    $110k-145k yearly 16d ago
  • Director - Customer Journey Management B2C

    Adobe 4.8company rating

    Customer service manager job in San Jose, CA

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity This position is vital within the Adobe Experience Data & Journeys Ecosystem & Team. The Customer Journey Management B2C is a solution set within this ecosystem that aims to interact with each customer, in any channel, at any time. The solutions in this set coordinate and provide tailored customer interactions across various channels, such as email, web, app, mobile, and in-person, during crucial customer moments. The Technical Program Management Director plays a crucial role in shaping the B2C Business future within the Data & Journeys Portfolio. They drive strategic technical program execution to achieve outcomes supporting the Customer Journey Management B2C portfolio promise. This role partners strategically in execution and advises cross-functional solution leadership and teams. Responsibilities include end-to-end execution and governance of complex, cross-functional initiatives, periodic planning, operational excellence focusing deeply on quality & customer-centric approach, and tailored communications. The incumbent of this role connects the dots, tells the story, identifies gaps, and leads teams effectively, utilizing data for decision-making and operations, planning with assumptions, measuring success, and collaborating with a team of technical program managers. Key Responsibilities Technical Roadmap: Develop and put into action the program strategy for B2C products to align with business objectives and market trends, in collaboration with Product & Engineering. Lead cross-functional teams in managing large-scale programs across diverse global organizations. Technical Program Management: Coordinate complex technical programs, ensuring achievements are met, risks are managed, and dependencies are effectively prioritized. Develop detailed program plans, assign resources, track risks/issues, and manage dependencies across teams. Dependency, Risk & Compliance Management: Maintain a deep, technical end-to-end understanding of solutions, their upstream/downstream dependencies, and the critical changes needed to support initiatives. Identify potential risks, drive mitigation strategies, and ensure adherence to security, compliance, and regulatory standards. Collaborator Management: Serve as a connection between technical and non-technical collaborators, ensuring transparent communication regarding project status, risks, and deliverables. Engage and persuade collaborators at various levels, from frontline team members to VPs, SVPs, and C-level executives. Interactions: Effectively relay information to technical and non-technical teams, offering perspectives on architecture decisions and guaranteeing clarity regarding program goals. Craft high-level presentations, messages, and program updates for senior leadership, ensuring they align with business objectives. Operational Excellence & Efficiency: Promote guidelines in portfolio management, program management, solution management, release management, quality, and scalability using agile methodologies. Drive portfolio data hygiene for data-driven decision-making, capacity planning, and roadmap priorities. Team Management: Partner, coach & mentor team of technical program managers for execution & operational excellence, encouraging a culture of accountability, collaboration, and innovation. What you need to succeed Bachelor's or Master's degree in Computer Science, Engineering, or a related field preferred, or equivalent experience. Over 15 years of technical program management expertise, including more than 5 years in a leadership capacity involving team supervision. Experience working with cloud platforms (AWS, Azure, Google Cloud) and enterprise integrations (APIs, microservices, middleware). Background in managing Technical Programs within the B2C Industry. Expertise in agile methodologies, software development lifecycle, build processes, quality of services and overall release management. Strong critical thinking skills to link ideas with analytical and problem-solving abilities, incorporating data, metrics, and indicators to support execution and decision-making. Excellent verbal, written, and presentation skills, with the ability to tell a story, negotiate, persuade, and communicate with diverse audiences. Ability to manage multiple complex programs in a fast-paced environment, bringing to bear data-driven decision-making. Enthusiastic about achieving goals, customer-centric, and committed to improving customer experience, with a strong customer-centric attitude, team efficiency, and focus on metrics. Success Metrics: Timely and high-quality delivery of technical programs and initiatives. Improvement in cross-team collaboration and efficiency. Reduction in program risks and bottlenecks. Enhanced customer happiness and adoption of B2C products. Continuous improvement in program management processes and methodologies. This role provides an outstanding opportunity to develop the technical direction of a B2C product while leading a high-performing team to drive business impact and innovation! Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $171,900 -- $326,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $225,700 - $326,800 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
    $225.7k-326.8k yearly Auto-Apply 54d ago
  • Customer Success Manager

    Webox

    Customer service manager job in San Jose, CA

    About Our Company WeBox is the leading intelligent marketplace delivering personalized group orders. WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to operational excellence, and a passion for growth. Our Mission Deliver Happiness Our Vision By 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders. Job Summary WeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs, etc. In this role, you are responsible for creating increasing revenue for each account through exceptional customer service and execution. In this role, you will provide management and oversight over dozens of corporate accounts, so you must be able to handle a multitude of clients at the same time. Prioritization, delegation, attention to detail, and a sense of urgency are important traits for this role. Your performance will be measured not only by your ability to successfully handle multiple accounts at the time but you will also be financially rewarded for your ability to grow the revenue for each account. Core Responsibilities Own the post-sales relationship with corporate clients and act as their trusted partner. Drive upsell opportunities by identifying new use cases, expanding services, and promoting add-on products. Develop and execute referral strategies to turn satisfied clients into advocates who bring in new customers. Proactively monitor client health and ensure high retention by addressing risks before they become issues. Increase customer engagement through regular check-ins, business reviews, and tailored recommendations. Partner with Sales and Marketing to create case studies, testimonials, and customer success stories. Track key metrics (expansion revenue, churn, NPS, referral conversion) and report on progress. Handle client escalations promptly and ensure long-term satisfaction. Key Skills Able to seamlessly handle multiple clients and multiple projects simultaneously Great at client engagement with a positive, great energy personality Sales-oriented, client happiness-centric Detail-oriented, operationally sound Able to respond effectively to client issues/problems in real-time and turn them into positive outcomes Requirements and Qualifications 3+ years of experience in Customer Success, Account Management, or a client-facing role (startup experience preferred). Proven track record in upselling, account growth, or retention management. Strong relationship-building and communication skills with the ability to influence stakeholders. Hands-on and proactive-comfortable rolling up your sleeves to make things happen. Ability to manage multiple accounts and priorities in a fast-paced environment. Data-driven approach with basic skills in using CRM tools (e.g., HubSpot, Salesforce) and Excel/Sheets for reporting. Team player who collaborates across Sales, Ops, and Product to deliver outstanding results. Equal Opportunity Employer: WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Note: This position offers a competitive salary plus commissions, along with great benefits, PTO, and a 401K match. This job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs. If you meet the requirements and are interested in this position, please submit your application.
    $107k-173k yearly est. 60d+ ago
  • Supervisor, Ramp and Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Monterey, CA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Salary Range: $39,000 - $44,000 Responsibilities How will you make an impact? Responsibilities * The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. * Supports the Manager in meeting operational performance targets and monitoring the station operation budget * Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented * Reviews and standardizes procedures to improve efficiency within the operation * Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations * Investigates and resolves customer service issues as well as operation issues * Participates on operational conference calls, station audits and prepares various reports * Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff * Maintains records such as time and attendance, personnel files and performance * Will provide guidance to the team on performance issues as well as coach and counsel employees. * As necessary, the Supervisor will work in the operation during peak or irregular periods #envoyout Qualifications Who are we looking for? Requirements: * Minimum Age: 18 * High school diploma or GED equivalent * College coursework or college degree desirable * Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role * Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management * Proven leadership and analytical skills * Ability to effectively and efficiently manage multiple and often competing priorities * Demonstrated ability to communicate verbally and in writing * Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs * Possess the legal right to work in the United States * Must be able to read, write, fluently speak and understand the English language * Previous working experience in a team lead, supervisory or managerial role preferred * Minimum one year customer service experience preferred * Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines * Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $39k-44k yearly Auto-Apply 10d ago
  • Customer Experience Manager

    Waterworks Aquatics 4.3company rating

    Customer service manager job in San Jose, CA

    Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Vision insurance Company parties Free food & snacks Were hiring for a full-time Customer Experience Manager! A Little About Us Waterworks Aquatics is a premier swim school with 38 locations across California and Denver. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming techniques. Summary of Position: As a Customer Experience Manager, you will oversee office operations, ensuring efficient and high-quality customer service. Youll ensure Waterworks aligns with its customer service vision by providing accurate information, fostering engagement, creating a memorable customer experience, and maintaining a productive office environment. You will also be responsible for driving the overall growth and success of your center. Primary Responsibilities: Provides constant feedback and development to Customer Experience Experts, Senior Customer Experience Experts, and Shift Leads. Ensures teams have clear responsibilities, specific duties, and projects assigned daily. Oversees proper execution of growth and retention tactics by team members. Ensures office flow/operations are in line with Waterworks standards at all times Keeps team members on task with the primary objective of helping families in person and on the phone. Manages current staffing levels to ensure the office is optimally staffed at all times and suggests areas where we can cut hours to keep expenses down when possible. Helps boost morale around the workplace and acts as a positive role model for others. Ensures team members complete continual training assignments on time and with a 100% pass rate. Oversees the onboarding process of new office team members and ensures training program is properly being executed with each trainee. Ensures weekly company meeting messages/objectives are effectively communicated to the team and are being executed each week. General Qualifications: Minimum of a high school diploma 3-5 years experience in direct team management (required) 3-5 years experience in customer service (required) Certified in CPR (Adult, Child, Infant), AED, and First Aid Must be able to work full time hours and one weekend day Must be goal driven and showcase ability to meet deadlines Must be a creative problem-solver and solutions oriented Must demonstrate impeccable follow through Must be able to communicate effectively with team members and families Must maintain a calm demeanor during periods of high volume or unusual events to keep the facility operating efficiently while still setting a positive example Must demonstrate a professional and confident demeanor with team members and families Must be able to lead by example and create a positive and fun working environment Join Our Team! Heres Why: We offer competitive compensation and offer a bonus program because we like to reward hard work. Stable hours. Get the hours you need. Best of all, get those hours while working in a fun and positive workplace. Additional benefits. We offer medical, dental, vision, disability, life insurance, and 401K. We provide company sponsored events, incentive programs, team building events, appreciation days, and more.
    $42k-76k yearly est. 16d ago
  • Customer Service Representative Sales Associate

    Santa Cruz Appliance Repair

    Customer service manager job in Santa Cruz, CA

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Training & development Job Summary Santa Cruz Appliance Repair is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Help customers with appliance sales purchase Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Able to lift 75 lbs. Benefits/Perks Full time position with benefits Growth and Career Advancement Opportunities Great Working Environment 401(k) matching Health and dental Aflac supplemental insurance Paid holidays and paid sick
    $39k-54k yearly est. 4d ago
  • Customer Service & Sales Manager

    Cathay General Bancorp 4.4company rating

    Customer service manager job in Cupertino, CA

    Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $27.00 - $32.69 / hour Pay determined based on job-related knowledge, skills, experience, and location.This position may be eligible for a discretionary bonus.
    $27-32.7 hourly 5d ago
  • Retail Manager-Customer Experience Manager (Full-Time)

    Michaels 4.2company rating

    Customer service manager job in Gilroy, CA

    Store - GILROY, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $18.25 - $23.30 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $18.3-23.3 hourly Auto-Apply 29d ago
  • CUSTODIAL SERVICES SUPERVISOR

    San Jose Evergreen Community College District 3.6company rating

    Customer service manager job in San Jose, CA

    Opportunity Type SUPERVISOR EMPLOYMENT OPPORTUNITY Position Title CUSTODIAL SERVICES SUPERVISOR Posting Number S2555 Close/First Review Date 12/14/2025 Department Custodial Work Location Evergreen Valley College Position Status Full Time Salary Range $88,510 - $113,403 Annual Salary (Range S-103: Supervisor 2025-2026 Salary Schedule). Starting salary placement is generally at Step 1. Benefits Summary In addition to the salary, this position qualifies for the choice of one of the District's excellent Health Benefits and Welfare plans, which the premium cost is 100% paid by the District for the employee and their eligible dependents, and one health plan costing an estimated $60,000 for the District for fiscal year 2025-2026. We offer two medical plans (Anthem Blue Cross [PPO] and Kaiser Permanente (HMO]); dental (Delta Dental PPO); vision (VSP Choice); life insurance for the employee (The Hartford); life insurance for eligible dependents (The Hartford); a long term disability/income protection plan (The Hartford); and an employee assistance plan (Anthem EAP). In addition, the District contributes an additional 26.81% of the employee's salary towards an eligible employee's pension (CalPERS). Employees may also elect to participate in optional plans including purchasing additional life insurance for themselves and their eligible dependent(s); enroll in a medical, transportation, and/or dependent care Flexible Spending Account(s) (with the $4 monthly administrative fee paid by the District); and set pre-taxed dollars aside to supplement their pension in a 403b (tax shelter annuity) and/or a 457 (deferred compensation) plan(s). Managers, Supervisor and Confidential employees earn 22 days per year of vacation, up to 12 sick leave days and 6 administrative leave days. There are currently 20 paid holidays. Position Description POSITION SUMMARY The Custodial Services Supervisor reports to the Facilities Manager at Evergreen Valley College. The work schedule 12 months per year; 40 hours per week; Monday - Friday; 4:00 p.m. - 12:30. A 2.5% swing shift differential will be added to the salary. POSITION PURPOSE Under general direction, the Custodial Services Supervisor assigns and reviews the work of staff responsible for providing custodial services for an assigned campus; oversees and participates in all work activities; and performs a variety of technical tasks relative to assigned area of responsibility. NATURE and SCOPE The Custodial Services Supervisor assists in developing daily work schedules, training custodians, providing needed supplies, solving unusual or difficult problems, and cleaning assigned areas. DUTIES and RESPONSIBILITIES 1. Plan, prioritize, assign, supervise and review the work of staff responsible for custodial maintenance of buildings and facilities on assigned campus. 2. Recommend and assist in the implementation of goals and objectives; implement approved policies and procedures. 3. Establish schedules and methods for providing custodial services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly. 4. Participate in the selection of custodial staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures. 5. Participate in the preparation and administration of the Custodial budget; submit budget recommendations; monitor expenditures. 6. Prepare reports on operations and activities. 7. Supervise and evaluate the performance of assigned staff; interview and participate in selecting employees; train, counsel, discipline and terminate personnel according to established policies and procedures. 8. Distribute custodial supplies and material; maintain supplies and equipment inventory; requisition supplies and equipment. 9. Transport, store and maintain records on hazardous waste materials. 10. Perform minor repairs to equipment. 11. Operate assigned equipment and vehicles. 12. Stay abreast of new trends and innovations in the field of custodial maintenance. 13. Maintain records and reports on personnel and work performed. 14. Perform related duties and responsibilities as required. EMPLOYMENT STANDARDS Knowledge of: 1. Operations, services and activities of a custodial maintenance program. 2. Principles of supervision, training and performance evaluation. 3. Modern and complex principles and practices of facilities maintenance. 4. Pertinent Federal, State, and local laws, codes and regulations. 5. Methods, procedures, materials and equipment used in custodial maintenance. 6. Record keeping methods and techniques. 7. Safe work practices. Skills and Abilities: 1. Supervise, organize, and review the work of lower level staff. 2. Interpret and explain District policies and procedures. 3. Perform the full range of custodial duties. 4. Ensure the proper and safe use of cleaning chemicals and solvents. 5. Prepare clear and concise reports. 6. Make minor repairs to custodial equipment. 7. Distinguish hazardous chemicals. 8. Communicate clearly and concisely, both orally and in writing. 9. Use Microsoft Office software effectively including email communication. 10. Establish and maintain effective working relationships with those contacted in the course of work. 11. Maintain mental capacity which allows for effective interaction and communications with others. 12. Maintain physical condition appropriate to the performance of assigned duties and responsibilities. Required Qualifications EDUCATION AND EXPERIENCE 1. Equivalent to the completion of the twelfth grade or any combination of education, training, or certification that provides the required knowledge and skills 2. Two years of increasingly responsible custodial experience. 3. Lead or Supervisory experience. Licenses and Requirements: 1. Possession of, or ability to obtain, an appropriate valid California driver's license. District's Diversity * Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination. * Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District's hiring policy; or demonstrated equivalent transferable skills to do so. Desired Qualifications Foreign Degree For positions that require a degree or coursework: Degree(s) must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education. All degrees and credits earned outside of the United States must have a U.S. evaluation (course by course) of the transcripts and must be submitted with the application. Degrees earned outside of the U.S. without a U.S. credential evaluation attached, will not be considered. Working Environment Working Conditions: 1. Typical indoor/outdoor environment. Physical Conditions: 1. This classification requires oral communication with individuals and small groups, including persuasive communication; visual comparison; listening; interpretation of data to draw conclusions; climbing ladders and stairs; bending; pulling; pushing; moving moderate to heavy objects; reaching overhead; stooping; exposure to fumes, changing weather conditions, dust and other environmental factors; exposure to chemicals; manual dexterity; operating a motor vehicle; attention to details; and flexibility in order to perform the essential functions. About San Jose/Evergreen Community College District The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves. As of Spring 2024, with enrollment of approximately 15,655 students per semester, and an extremely diverse student population (Hispanic/Latino 45.20%, Black/African-American 3.45%, Asian/Pacific Islander 31.70%, American Indian/Native American 0.36%, White/Caucasian 12.76%) attaining educational goals reflecting 56% - Transfer to a 4-Year College/ University, the District's emphasis on student success makes it a recognized educational leader in the State. The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse classified staff consisting of 43.9% Latinx, 25.3% Asian/Pacific Islander, 4.2% Black/African American, 0.3% American Indian/Native American, 17.9% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants. Important Information EQUAL OPPORTUNITY EMPLOYER STATEMENT San José-Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws. CONTACT Employment Services, Human Resources, SJECCD 40 S. Market Street, San Jose, CA 95113 Phone: ************** Email: ******************************* Employment Website: ****************************** District Website: ************** APPLICATION PROCEDURES Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the First Review Date/Closing Date as listed on the job announcement. Applications received after the First Review Date will only be forwarded to the hiring committee at their request. 1. A completed online San José-Evergreen Community College District APPLICATION. 2. A COVER LETTER (Stating how you feel you meet the qualifications as outline in the job announcement). 3. A current RESUME/CURRICULUM VITAE 4. TRANSCRIPT - (If Required) If a degree is listed as a requirement, transcripts (Not Diplomas) MUST INCLUDE confer or award date of stated degree. Unofficial transcripts will be accepted; however if the position is offered, official transcripts will be required prior to employment. If the transcripts or degrees are from outside of the United States, an official certification of equivalency to U.S. degrees by a certified U.S. credential review service (course by course of the transcripts) MUST also be submitted. (See below for a list of suggested services that provide foreign degree equivalency evaluation to U.S. degrees). Note: Some positions may require additional documents and/or certificates, in addition to the items listed above. Please refer to the job announcement. OTHER APPLICANT INFORMATION 1. Only complete application materials will be considered. No exceptions. 2. Letters of Recommendation are NOT required and will not be forwarded to the hiring committee. 3. Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States. 4. Application materials become the property of the District and will not be returned or duplicated. 5. Travel expenses to attend the interview are the responsibility of the candidate. 6. Meeting the minimum qualifications does NOT assure an interview. 7. The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position. * Suggested services that provide foreign degree equivalency evaluation to U.S. degrees: Academic Credentials Evaluation Institute, Inc. Website: *************************** Education Records Evaluation Services Website: ************ International Education Research Foundation Website: ******************** World Education Services Website: ***********
    $88.5k-113.4k yearly Easy Apply 34d ago
  • HVAC Service Supervisor

    Bellows Plumbing, Heating and Air

    Customer service manager job in Campbell, CA

    Bellows Plumbing, Heating, Cooling & Electrical has been serving the Bay Area for over 30 years! We are looking for a LEADER who is able to MOTIVATE, TRAIN AND LEAD a HVAC Service Team to success! We seek a skilled HVAC Service Supervisor to oversee the service, repair, and installation of residential and light commercial HVAC systems. Prior leadership experience in the HVAC industry. Knowledge and belief in the flat rate system is also essential. In this highly visible role, this individual will be responsible for driving service and sales for our residential and light commercial HVAC operations. You must be able to evaluate, analyze, and monitor our market area to ensure our service team is meeting objectives and goals. Essential Functions * Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluating performance, and supervising work assignments. * Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills. * Provide sales support to the field via onsite sales and bid writing/assistance. * Assist with the dispatch function for our HVAC Service Technicians to ensure the appropriate technician is selected based on customer needs. * Resolve customer issues and complaints to ensure customer satisfaction. * Must know how to type, and be advanced in all computer applications, Microsoft programs, and modern technology to include iPhones, iPads, etc. * Other duties as assigned. Basic Qualifications * Must have technical HVAC experience * Prior experience leading employees * Consistent track record of meeting or exceeding annual sales objectives * Able to operate in a dynamic, fast-paced environment and adapt to a changing and stressful environment * Exude positivity and be motivational * Fluent English and strong communication skills * Strong Work Ethic * Clean DMV, California Driver License Bellows Offers * Generous Pay depending on experience * Benefits (medical, dental, 401K w/ matching) * Vacation * Training * Family Friendly Hours * Positive Work Environment * Growth Potential We are Bellows Plumbing, Heating, Cooling & Electrical - an Inc. 5000 Fastest Growing Company for five years, six time "Best of Santa Cruz" winner. We care about our customers and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! Wouldn't it be great to work with people who are passionate about their work? We are looking for amazing people to join our team. Check us out at *********************** Background check and drug screening required.
    $52k-89k yearly est. 60d+ ago
  • HVAC Service Supervisor

    Bellows Plumbing, Heating, Cooling & Electrical

    Customer service manager job in Campbell, CA

    Bellows Plumbing, Heating, Cooling & Electrical has been serving the Bay Area for over 30 years! We are looking for a LEADER who is able to MOTIVATE, TRAIN AND LEAD a HVAC Service Team to success! We seek a skilled HVAC Service Supervisor to oversee the service, repair, and installation of residential and light commercial HVAC systems. Prior leadership experience in the HVAC industry. Knowledge and belief in the flat rate system is also essential. In this highly visible role, this individual will be responsible for driving service and sales for our residential and light commercial HVAC operations. You must be able to evaluate, analyze, and monitor our market area to ensure our service team is meeting objectives and goals. Essential Functions Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluating performance, and supervising work assignments. Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills. Provide sales support to the field via onsite sales and bid writing/assistance. Assist with the dispatch function for our HVAC Service Technicians to ensure the appropriate technician is selected based on customer needs. Resolve customer issues and complaints to ensure customer satisfaction. Must know how to type, and be advanced in all computer applications, Microsoft programs, and modern technology to include iPhones, iPads, etc. Other duties as assigned. Basic Qualifications Must have technical HVAC experience Prior experience leading employees Consistent track record of meeting or exceeding annual sales objectives Able to operate in a dynamic, fast-paced environment and adapt to a changing and stressful environment Exude positivity and be motivational Fluent English and strong communication skills Strong Work Ethic Clean DMV, California Driver License Bellows Offers Generous Pay depending on experience Benefits (medical, dental, 401K w/ matching) Vacation Training Family Friendly Hours Positive Work Environment Growth Potential We are Bellows Plumbing, Heating, Cooling & Electrical - an Inc. 5000 Fastest Growing Company for five years, six time "Best of Santa Cruz" winner. We care about our customers and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! Wouldn't it be great to work with people who are passionate about their work? We are looking for amazing people to join our team. Check us out at *********************** Background check and drug screening required.
    $52k-89k yearly est. 60d+ ago
  • Manager, Customer Operations

    Advanced Micro Devices, Inc. 4.9company rating

    Customer service manager job in San Jose, CA

    WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: Manage a team responsible for operations between AMD and its customers. Build strong and sustaining relationships at operational and managerial levels within both the customer's and AMD's organizations. Leverage these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast, and other operational issues. Drive the team to achieve organizational goals, develop employees, and measure and improve team performance. THE PERSON: A dynamic leader with proven managerial skills, capable of inspiring and guiding the team to success. Brings project management expertise to efficiently oversee complex initiatives. Possesses sharp problem-solving abilities, adept at identifying issues and implementing effective solutions. Communicates clearly and confidently, with strong oral and presentation skills to convey operational concepts to customers, management, and team members. Skilled in managing and resolving conflicts, ensuring a harmonious and productive work environment. Experienced in developing and nurturing customer relationships, fostering trust and collaboration for long-term success. KEY RESPONSIBILITIES: * Manage customer facing team which is responsible for all operational aspects between AMD and its customers. * Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity. * Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners. * Build consensus within team and help to remove obstacles for employees. * Develop self and team, providing the tools and training to achieve goals, support career planning, and to enhance the organization's capability. * Mentor and coach team to proliferate knowledge and strive to close any gaps. * Enable effective and efficient service through operational excellence and customer collaboration. * Provide leadership and collect feedback in the implementation of new processes in support of the strategy. * Engage with customers through quarterly business reviews and operational meetings. * Provide guidance and support on operational issue resolution. * Support customer operations through a high level understanding of business processes and procedures. PREFERRED EXPERIENCE: * Solid managerial skills and project management experience are essential. * Understanding of business strategy and the ability to identify areas for process improvement. * Experience with Data Center customers is a plus. * Strong problem-solving skills and the ability to implement solutions effectively. * Ability to write executive communications. * Strong oral and presentation skills, capable of discussing operational concepts with customers, management, and team. * Proficiency in Excel, PowerPoint, and Power BI. * Ability to manage conflict both internally and externally. * Experience in developing and strengthening customer relationships. * Strong analytical skills with the ability to manage cross-functional dependencies. * Ability to deal with uncertainty. * Mentoring skills, including making recommendations for rewards, providing feedback, and coaching. ACADEMIC CREDENTIALS: Bachelor or Master's in business, Supply Chain Management, or similar. #LI-BS1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
    $108k-137k yearly est. 35d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Salinas, CA?

The average customer service manager in Salinas, CA earns between $43,000 and $148,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Salinas, CA

$80,000
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