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Sr. Devices Business Manager , Devices Business Management (DBM)
Amazon.com Services LLC 4.7
Customer service manager job in Sunnyvale, CA
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced amazing devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create? The Business Manager is the relationship owner for the Amazon Electronics Manufacturing Services (EMS) Device Manufacturing Services suppliers that provide co-development resources, procure components, design, manufacture and test digital devices in the Emerging Products space. In this capacity the Business Manager has the responsibility to: - Lead the sourcing, selection, contract negotiation and management of one or more EMS suppliers in alignment with the overarching EMS strategy and within the Integrated Management System. Ensure a competitive sourcing environment leading to continuous improvement in Engr. Services, Line Readiness, Quality, Business Management, Contract management and adherence, delivery, cost and social responsibility. - Actively engage the Device Operations and Engineering organizations with the EMS suppliers on one or more products/product lines to achieve the programmatic objectives. - Lead the commercial and contractual aspects of the relationship and drive multifunctional teams relative to EMS Suppliers involvement. - Leading the EMS supplier Performance Management and leading cross-functional business reviews. This requires that the Business Manager be both an advocate for the supplier within Lab126 and be their harshest critic to ensure the best possible performance. Upon success, the Business Manager will instill a forward-thinking collaborative and mutually-beneficial long-term relationship with a holistic point of view, not just a product or single supplier perspective - a business owner. These high profile responsibilities require significant breadth and business acumen as the responsibilities are very diverse and impactful: Technical - Solid understanding of the EMS supplier landscape and capabilities in addition to Digital Device technologies and manufacturing / testing methodologies. Drive EMS Supplier relationships to ensure Amazon content is integrated in a way that supports our brand. Negotiation Skills - Lead all commercial discussions related to EMS relationships. Able to negotiate best in class contract pricing, terms and conditions on large contracts with suppliers who are exceptionally skilled at protecting thin margins. Exercise good judgement in knowing when and how best to address issues or drive change. Contract Management - Ensure that the suppliers execute and adhere to the contracts and renegotiate whenever possible to realize benefits from bundling work with Strategic Suppliers. This is not limited to dollars but being able to protect Amazon's bottom line in all aspects - IP, indemnity, confidentiality, etc. as these are all crucial to how Amazon is able to have successful launches (products that “wow” the customer). In the case of an EMS relationship ensure that the contracts protect Amazon's brand and meet customer requirements. Financial - Responsible for managing the business relationship including contracts, pricing, terms and conditions and claims. Must be an effective negotiator. The value of these supplier engagements can reach the billion-dollar level. Relationship Builder - Have the ability to engage, influence and arbitrate both the supplier and the Lab126 stakeholder organizations at the operational and Sr. Executive levels. Build excellent business cases and have executive presence. About the team Devices Business Management (DBM) is responsible for the business relationship with the EMS Suppliers. The DBM team is structured by Business Managers, CapEx Business Managers, Advanced Sourcing, Strategy leads and Implementation lead based in in different geographies. The team collaborates cross functionally with Product Operations, Engineering, Quality, legal and Finance throughout product life cycle to innovate, design for cost and quality ensuring timely delivery BASIC QUALIFICATIONS- 6+ years of developing, negotiating and executing business agreements experience - 6+ years of professional or military experience - Bachelor's degree - Knowledge of publisher ad tech stacks and/or advertising technology - Experience developing strategies that influence leadership decisions at the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience selling enterprise software or cloud-based applications - Experience explaining complex technical concepts to various business and technical audiences - Experience presenting to both technical and non-technical executive audiences PREFERRED QUALIFICATIONS- Experience interpreting data and making business recommendations - Experience identifying, negotiating, and executing complex legal agreements Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
$133.2k-220.2k yearly 3d ago
Senior CapEx Business Mgr, Devices Business Management
Amazon.com Services LLC 4.7
Customer service manager job in Sunnyvale, CA
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced ground-breaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical. The Senior Cap Ex Business Manager is the relationship owner for the Amazon Equipment Suppliers that provide co-development resources, procure components, design, manufacture and test equipment and fixtures. Key job responsibilities In this capacity, this Senior Cap Ex Business Manager will: - Lead the sourcing, selection, contract negotiation, quote reviews and management of multiple Equipment suppliers in alignment with the overarching EMS strategy and within the Integrated Management System. Ensure a competitive sourcing environment leading to continuous improvement in Engr. Services, Line Readiness, Quality, Business Management, Contract management and adherence, delivery, cost and social responsibility. - Actively engage the Device Operations and Engineering organizations, EMS suppliers and Equipment suppliers on multiple products/product lines to achieve the programmatic objectives. A day in the life The CapEx Business Manager requires significant breadth and business acumen as the following responsibilities are very diverse and impactful: - Technical - Solid understanding of the Equipment supplier landscape and capabilities in addition to Digital Device technologies and manufacturing / testing methodologies. - Negotiation Skills - Able to negotiate best in class contract pricing, terms and conditions on large contracts with suppliers who are exceptionally skilled at protecting thin margins. Exercise good judgement in knowing when and how best to address issues or drive change. - Contract Management - Ensure that the suppliers execute and adhere to the contracts and renegotiate whenever possible to realize benefits from bundling work with Strategic Suppliers. This is not limited to dollars but being able to protect Amazon's bottom line in all aspects - IP, indemnity, confidentiality, etc. as these are all crucial to how Amazon is able to deliver products that “wow” the customer. - Financial - Responsible for managing the business relationship including contracts, pricing, terms and conditions, quotes and claims. Must be an effective negotiator. The value of these supplier engagements can reach the multi-million-dollar level. - Relationship Builder - Must have the ability to engage, influence and arbitrate both the supplier and the Lab126 stakeholder organizations at the operational and Sr. Executive levels. The circumstances are often emotional and with severe pressure and limited time. Must build strong business cases and have a strong executive presence. About the team This team requires that the Senior CapEx Business manager be both an advocate for the supplier within Lab126 and be their harshest critic to ensure the best possible performance. BASIC QUALIFICATIONS- 8+ years of high volume manufacturing operations or sourcing environments experience - 2+ years of program, project or product management, or leading product implementation experience - Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent - Experience in high-volume manufacturing operations or sourcing environments - Experience in global supply chain management, managing cross-functional teams in a fast-paced consumer electronics product company - Experience in program, project or product management, or leading product implementation PREFERRED QUALIFICATIONS- Experience in negotiations with global suppliers with a proven track record in cost reduction - Experience practicing best-in-class procurement processes (category management, benchmarking, should-cost models, RFX, reverse auction, contracting, or equivalent) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
$133.2k-220.2k yearly 2d ago
Customer Success Manager
Buildingpoint Pacific
Customer service manager job in San Leandro, CA
BuildingPoint Pacific has a need for a Customer Success Manager based at our San Leandro, CA location. The Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. This position is responsible for implementing strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. The Customer Success Manager is also responsible for overseeing all operations of the BuildingPoint Pacific sales support department, including all sales support activities, sales support personnel, providing excellent support to customers and other departments with a focus on customer success, product training and product and application support. The Customer Success & Services Manager is also responsible for the growth and execution of the professional services we provide, such as Scanning and VDC Services. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Operate as profit center and within scope of company mission statement; develop and monitor budget; act to control costs and reduce expenses; contribute and encourage the submission of cost improvement ideas. Oversee and establish revenue generating objectives, pricing and billing improvements. Ensures that customer onboarding processes are precisely executed to build a strong customer relationship foundation. Collects and responds to feedback with focused support for identified customer needs and challenges. Promote, grow and execute professional services such as training, scanning and VDC services. This includes managing our services personnel and all projects where we are involved. Collaborates with sales, vendors, and other customer-facing functions to deliver solutions and tools. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Maintain good customer relations; intercede to help resolve problems and enhance relations; assist with warranty claims as needed. Establish customer training programs and curriculum. Review and modify Service and support agreements. Be a driving force in customer success objectives. Review and improve on current process and procedures, including but not limited to training and overall team efficiency. Maintain strong relationships with our manufacturers such as Trimble Work with the BPP sales and admin teams on continued improvements. Supplement other marketing efforts; stimulate and promote use of company service capabilities; provide quotes where possible. Interview, hire, coordinate store orientation and training, discipline, and conduct performance and salary reviews of service employees; support affirmative action; ensure adherence to company policies, rules and regulations; maintain a high level of productivity and morale. Conduct safety meetings, accident investigations, and train department personnel on safe work procedures. Maintain and ensure safe and healthful working conditions as set forth in facility safety program. Maintain liaison with Sales management and communicate frequently with other area managers. Keep current on technical aspects of function and on relevant company, BPp, Peterson and Trimble policies and procedures. Supervise assigned office staff; oversee accomplishment of clerical functions and maintenance of files and records; maintain control over on-line systems; maintain enough stock of office and promotional supplies to allow for efficient and effective business. Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations. Verify customer credit and payment requirements prior to initiating work orders. Coordinate parts ordering and delivery as needed. Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards. Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department. Provide technical support and assistance for department activities including failure analysis. Provide on-the-job technical training to department technicians as needed and schedule formal training activities for department technicians. Oversee the inventory and maintenance of department tools, equipment, and supplies. Monitor and maintain department equipment and vehicles in good working order. Occasional travel required to branch stores, conferences, and seminars; Operate company or personal vehicle as needed. QUALIFICATIONS Bachelor's Degree from a fully accredited college in Business or other closely related field; and a minimum of four to seven years of directly related experience in sales management with front line sales experience in vertical construction technology, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. CERTIFICATES, LICENSES, REGISTRATIONS Maintain a valid driver's license with a satisfactory driving record.
$107k-173k yearly est. 4d ago
Director of Investor Relations
Harper Harrison
Customer service manager job in Fremont, CA
San Francisco, CA (On-site) Compensation: $150,000-$200,000 base salary + benefits + performance upside The Company A fast-growing real estate investment platform specializing in institutional-quality Multifamily & Student Housing assets is seeking a Director of Investor Relations to support its expanding national capital-raising efforts. The firm has an exceptional track record, a reputation for disciplined execution, and a growing pipeline of equity raises for new development & value-add opportunities. The culture is entrepreneurial, high-energy, & deeply relationship-driven, ideal for someone who thrives in a fast-paced environment & wants to grow with a scaling investment platform. The Role The Director of Investor Relations will work directly with the Founder to raise capital, manage existing investor relationships, and expand the firm's network among family offices, high net worth individuals, & institutional partners. This is a highly visible, investor facing role suited for someone who combines financial knowledge with strong sales instincts, charisma, and relentless follow-through. This person will represent the firm externally, help shape investor messaging, prepare materials, maintain reporting structure, and manage a growing book of investors across the country. Key Responsibilities Lead capital-raising efforts for active & upcoming Multifamily and Student Housing investments Build & maintain relationships with family offices, HNWIs, institutional partners & university-affiliated housing groups Represent the firm externally in meetings, events, conferences & investor presentations Develop compelling pitch materials, investor decks & reporting packages (quarterly updates, performance summaries, etc.) Manage all investor communications, follow-ups, compliance documentation & CRM tracking Support due diligence processes with prospective equity partners Work closely with the Founder on strategic fundraising initiatives & investor targeting Travel regularly with the Founder for roadshows, meetings & capital partner visits Maintain detailed organization across reporting, documentation & investor data Serve as a cultural ambassador, representing the company with professionalism, energy & credibility Required Experience Extensive experience in Investor Relations, Capital Markets, Fundraising, or Investments within Multifamily and/or Student Housing real estate Experience raising capital from family offices strongly preferred Background in Multifamily and/or Student Housing is a major advantage Proven ability to manage investor communications, reporting, & due diligence Strong sales instincts, charisma, confidence, & ability to tell a compelling story Highly organized with exceptional attention to detail Experience working alongside founders or principals in fast-paced, entrepreneurial environments Ability to thrive in a demanding, “always-on” culture that values grit, responsiveness & ownership Compensation: $150,000 - $200,000 base salary + benefits If you feel this is an opportunity you want to learn more about, feel free to use the LinkedIn prompt to apply or email directly to **************************** to explore further.
$150k-200k yearly 2d ago
Manager of Customer Success
LHH 4.3
Customer service manager job in Oakland, CA
Customer Success Manager - Build Relationships. Drive Results. My AMAZING client is HIRING!! 💰 Compensation: $100,000 - $130,000 per year Are you a natural leader who thrives on creating exceptional customer experiences? We're looking for a Customer Success Manager to lead a high-performing team and strengthen partnerships with our clients. This is your chance to make an impact by driving operational excellence, mentoring talented professionals, and shaping the future of customer success. What You'll Do Lead & Empower: Coach and inspire your team to hit performance and service goals. Business-to-Business: Handling corporate accounts and Strategic Partnerships Drive Excellence: Oversee daily operations, scheduling, and process adherence. Be the Voice of the Customer: Engage directly with clients, manage escalations, and ensure top-tier service. Collaborate & Innovate: Work with leadership to implement process improvements and boost team performance. What We're Looking For Experience: ✔ 5+ years in customer service or experience management ✔ Proven success leading and developing teams Skills: ✔ Strong leadership presence and accountability ✔ Excellent problem-solving and communication abilities ✔ ERP experience (NetSuite preferred) ✔ Proficiency in Microsoft Office Suite, Salesforce Why Join Us? Competitive compensation ($100K-$130K) A collaborative, people-first culture Opportunities to innovate and lead process improvements Direct impact on client relationships and team success Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance”
$100k-130k yearly 4d ago
SAP SM/CS/OTC Lead- Service (Work Orders & Parts)
SRS Consulting Inc. 4.2
Customer service manager job in Newark, CA
Role: SAP SM/CS/OTC Lead- Service (Work Orders & Parts) Duration: Long Term Lead Service OTC on S/4HANA (S/4HANA Service / former CS + SD): service orders by job codes, parts lists, markups/charges, returns/RMA, and billing. Migrate work orders & part orders from Salesforce into SAP; fix data model, pricing conditions, and availability (ATP / parts distribution). Establish clean documentation: E2E flows from work order creation → parts pick/ship → billing → FI postings; define exceptions and backorders. Partner with FI for rev-rec postings; ensure pricing/condition records reflect real-world markups/charges. Direct SI teams on config, outputs, IDoc/EDI, and monitoring/exception handling at scale. Profile: 15+ yrs SD/Service; deep service parts/after-sales experience; can lead workshops, write precise FS, and hold vendors accountable.
$67k-97k yearly est. 5d ago
Client Engagement Manager
Kforce Inc. 4.8
Customer service manager job in Cupertino, CA
Vendor Project Manager/Client Engagement Manager - R&D A position is available for a Client Engagement Manager responsible for overseeing all aspects of consultant care at a technology client site in Silicon Valley. Responsibilities include onboarding/offboarding, performance management, project oversight, strategic planning, and consultant engagement. Help drive innovation, retention, and operational excellence in a fast-paced environment! Position Overview: The Client Engagement Manager is responsible for managing all aspects of client engagement and consultant care at client sites in Silicon Valley, with a focus on delivering superior service, driving operational excellence, and supporting strategic initiatives. This role requires strong leadership, organizational skills, and experience in the R&D industry to ensure successful project delivery and continuous improvement. Leadership & Team Management Lead and inspire cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement. Mentor and guide consultants through onboarding, performance management, and career development. Facilitate regular team meetings, orientations, and training sessions to ensure alignment and knowledge sharing. Client Engagement & Relationship Management Serve as the primary point of contact for client managers, ensuring clear communication and effective resolution of issues. Manage onboarding and offboarding processes, including in-person and virtual welcomes, equipment setup, and site access. Liaise with clients to address escalations and deliver work outlined in Statements of Work (SOW). Project & Performance Management Oversee project planning, execution, and delivery, ensuring milestones and client expectations are met. Monitor supplier and consultant performance, providing regular status reports and visibility into project progress. Operational Excellence & Organization Create and maintain consultant trackers, playbooks, and documentation to support efficient operations. Approve and monitor timecards, overtime, and time-off requests. Organize consultant care activities, recognition programs, and social events (both in-person and virtual). Strategic Planning Collaborate with sales, operations, recruiting, and account management teams to support strategic initiatives and share insights from consultant interactions. Facilitate training through Kforce Learning, with a focus on R&D best practices and innovation. Document and analyze prevalent issues among consultants, driving process improvements and knowledge transfer within the client environment. Collaborate with Kforce Consulting Solutions (KCS)/Delivery Performance (DP) to ensure services outlined in the SOW are delivered. Work with team lead to deliver regular status updates to provide visibility into project progress. Collaborate with clients and teams to find ways to improve efficiency and processes. Background Requirements Technology background with familiarity in software and hardware systems. Demonstrated experience in hardware and product development lifecycle, from concept through design, prototyping, testing, and production. Ability to translate technical requirements into business solutions and manage technical teams effectively. Experience working in fast-paced, technology-driven environments with a focus on continuous improvement and efficiency. Candidate must be able to be onsite 5 days a week in Silicon Valley
$96k-131k yearly est. 1d ago
District Manager
Marine Layer 3.5
Customer service manager job in Fremont, CA
The Company Marine Layer is a Certified B Corp that designs and manufactures its own line of casual apparel, and sells through web, retail and wholesale. We have an amazing Fleet of 47 stores (and counting!) across the country. Our success has been built on a small, hard-working team that has a lot of fun and passionately believes in what we are building. We've managed to transition from a start-up into a national brand by staying true to our roots and thoughtfully expanding the team with some incredibly talented (and fun) people who want to help us build something special. That's where you come in... Job Description We are looking for a customer-obsessed, people-first District Manager to oversee a portfolio of 8+ retail stores located within our San Francisco Bay Area Market. As a leader of leaders, you will coach and motivate your store teams to consistently hit their sales goals and provide exceptional in-store experiences through execution of company initiatives. This includes: Hiring, developing and retaining top retail talent Strategizing & motivating store teams to meet and exceed business goals Ensuring high levels of operational and visual excellence across your portfolio of stores Partnering with Regional Directors and HQ business partners to identify and solve problems sustainably Leading by example and fostering and maintaining an inclusive, collaborative work environment Hitting the road and being hands-on! This is a field role that requires travel and being present in stores up to 75% of the time. This role is based out of one of our core district markets, and regular presence in your local store(s) is a must. You will work cross functionally with your HQ business partners on the Operations, Visuals, and HR teams. This role reports directly to the Regional Director. Scope Specifically, you'll be responsible for the following: Conducting effective and efficient store and market visits to ensure teams are customer-ready, meeting operational expectations and creating an inclusive work environment Driving a consistent, branded customer experience across all of your stores Owning the hiring and bench development processes in your market, making decisions through a DEIB informed lens Coaching store leaders to match business metrics to behaviors and make strategic changes to drive their business and hit or exceed sales goals Leading by example and creating a culture of celebration and recognition of outstanding team performance Training and holding teams accountable to meeting all visual and operational standards and deadlines, without sacrificing the customer experience Using Retail Reporting and Insights to analyze trends and patterns, identifying training opportunities and building strategy to drive top-line sales Overseeing payroll management for your portfolio of stores Ensuring your stores are operating in compliance with all Marine Layer policies & procedures Qualifications It bodes well if you are… An Authentic Brand Advocate. You should know the brand, like the brand, and understand what it takes to build the brand and represent the company in an authentic way. You will be responsible for helping build a team and culture that reinforces and strengthens how Marine Layer shows up in our communities. Customer Obsessed You get a genuine buzz from a glowing customer review, and center all of your business driving strategies around that one most important metric: giving a mind-blowing customer experience- every customer, every store, every time. You have a proven track record of building teams who provide those exceptional customer experiences. Experienced in Multi-Unit Retail Management We are looking for someone with experience. We want someone who has been in a similar role and understands the broad array of responsibilities associated with managing a portfolio of 5+ stores, and what it takes to drive results. Ideal candidate has 4+ years of experience in retail leadership roles. Fine Print: (we ask that you have the following to apply.) Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities Proven track record of building diverse, high performing teams with an inclusive environment History of delivering an exceptional customer experience via all channels Experience working within an omnichannel retail environment College degree preferred 4+ years of relevant experience, at least 2 years in a retail environment. Ability to travel overnight and/or between stores as required Perks Competitive pay and potential for equity compensation Flexible time off Health, Vision and Dental Insurance available 401k with Matching Flexible Spending Accounts Parental Leave Wellness Allowance Cell Phone Reimbursement Mileage Reimbursement TO APPLY Check out our website and shoot ******************** your resume and a thoughtful email about why you are a great fit for Marine Layer and this position. Guess we've made it big: we heard someone out there is using our fake job offers in a phishing scam. Wishing them bad vibes, but also wanted to share a few tips on how to stay safe. 1. We keep it direct when it comes to recruitment: our hiring communications will always come from a @marinelayer.com account 2. Double-check the email address: most hiring messages come from either ************************ or ******************** If someone's asking you to buy supplies for your first day, it's not us. (We'd hook you up with that) 4. We will never ask for personal information before onboarding. Keep that to yourself.Just follow these four steps, watch out for sketchy links, and you too can ruin a scammer's day. Keep it safe out there! Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.
$94k-156k yearly est. 2d ago
HVAC Service Manager - San Jose, CA
Atlas Trillo Heating & Air Conditioning
Customer service manager job in San Jose, CA
Atlas Trillo is part of a national service leader, and we are looking for a motivated, high-performing HVAC Service Manager to join our growing, successful team. As an HVAC Service Manager with us you will direct and lead HVAC Service Technician strategies for the branch including defining, implementing, and monitoring your team's performance. We offer $110 - 130k/year depending on experience Annual bonus opportunity Company Vehicle with fuel card Company provided cell phone & laptop Comprehensive benefits package including medical, dental, vision & life insurance $5 a week medical plan option 401(k) plan with company match 13 days paid time off and 8 paid holidays Quality, comprehensive training programs Opportunities for advancement Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.) Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More! Responsibilities: Manages and develops the service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting meetings, counseling employees, evaluating performance and directing work assignments to ensure production is completed Evaluates the workload and schedules service in a way that it maximizes profits Resolves customer issues and complaints to ensure customer satisfaction and may conduct job site surveys Creates and manages budgets Ensures that materials and equipment are ordered and dispensed for scheduled jobs and schedules repairs for parts to ensure minimal down-time in job completion Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles Reviews payroll records to ensure that technicians are paid properly Oversees facility and equipment maintenance Other duties as assigned Qualifications: Requirements High School diploma or general education degree (GED) is required with 6-8 years of experience in a service industry company. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted HVAC industry experience/knowledge required Management experience required with a track record of success Valid driver's license Strong leadership, communications, computer and mathematical skills If you interested in joining our team, please apply today! Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
$110k-130k yearly 4d ago
Senior Manager, International Growth
Parkside Recruitment
Customer service manager job in Redwood City, CA
We are partnered with a leading premium home décor and seasonal retail brand, renowned for its beautifully designed products and exceptional customer experience. With a strong online presence and growing retail footprint, they are now looking for a a Senior Manager to lead growth across the Canada and Australia regions. You will own full P&L accountability for both markets, driving the transformation from an online-only business to a fully integrated omni-channel model. Reporting to the SVP of International, you will work closely with global teams in marketing, e-commerce, logistics, finance, and retail operations to identify and deliver new growth opportunities that enhance brand presence and profitability. Key Responsibilities: Regional Leadership & P&L Ownership Lead business performance across Canada and Australia, managing revenue, margin, and brand targets. Build and oversee regional forecasts, budgets, and financial performance. Define and track KPIs, revenue, margin, CAC, and market penetration, using data insights and analytics. Deliver clear, data-driven recommendations through regular business reviews. Optimize pricing and promotional strategies in collaboration with global partners. Mentor and guide team members, developing future leaders. Omni-Channel & Growth Strategy Drive the strategic evolution from online-only to omni-channel retail across both markets. Identify and execute new growth opportunities in channels, partnerships, and customer segments. Partner with Consumer Insights to translate data into actionable business decisions. Develop robust business cases and strategic plans grounded in market intelligence. Influence product, pricing, and promotional decisions across the global organization. Lead execution across cross-functional teams to meet commercial and operational goals. Your Experience: 7+ years in international business management, omni-channel retail, or e-commerce leadership. Proven experience scaling business performance in multiple international markets (Canada/Australia strongly preferred). Full P&L ownership and financial management expertise. Track record of success in omni-channel environments, online, retail, or wholesale. Strong cross-functional leadership, analytical, and commercial acumen. Exceptional communication and influencing skills. Bachelor's degree required; MBA preferred. Benefits: Competitive base salary plus cash-based incentive plan. Comprehensive Pension, Medical, Dental, and Vision coverage. Paid holidays, annual shutdown week, PTO, and Volunteer Time-Off (VTO). Parental leave and flexible return options. Hybrid flexibility - 3 days in the office, 2 days remote. Tailored relocation package.
$118k-171k yearly est. 3d ago
General Manager - Oakland, CA
TMG Partners 3.2
Customer service manager job in Oakland, CA
General Manager - Owner-User Urban Office Campus This position is based onsite in Oakland, California and requires the employee to live within reasonable commuting distance. Candidates outside the Bay Area will not be considered. The General Manager is responsible for the full scope of operations and workplace experience at a premier, owner-occupied Class A office project, that serves as the company's corporate headquarters. In this unique role, the General Manager serves as both the steward of the asset for ownership and the primary partner to the owner-occupier, ensuring that the building operates seamlessly, efficiently, and at the highest standards of service. This position blends professional property management expertise with a hospitality-driven approach, delivering an exceptional environment that supports the owner's business, its employees, and its long-term investment objectives. Key Responsibilities Owner-User Service & Workplace Experience Act as the primary on-site liaison with the owner's leadership, facilities, and employee engagement teams. Anticipate and address operational needs that directly impact the owner's employees, ensuring a comfortable, safe, and productivity-enhancing environment. Develop and manage programs, amenities, and workplace initiatives tailored to the unique requirements of the owner-user. Maintain proactive communication with ownership regarding building performance, upcoming needs, and opportunities for improvement. Operations & Building Management Oversee all aspects of daily building operations including engineering, maintenance, security, janitorial, and sustainability initiatives. Oversee maintenance of building systems and infrastructure at peak performance to support continuous business operations. Provide oversight of lease administration and tenant relations for any tenants of the owner-occupier, ensuring compliance, effective communication, and strong landlord-tenant relationships. Work with owner representative and facilities teams to implement and execute preventative maintenance schedules and to manage capital improvements and modernization projects. Ensure all spaces-both front-of-house and back-of-house-reflect the owner's standards of quality and professionalism. Financial & Asset Stewardship Oversee the development and management of the property's annual operating and capital budgets, balancing fiscal discipline with the owner's business needs. Provide regular reporting and insights on building operations, expenses, and long-term asset planning. Partner with ownership on forecasting, major capital planning, and alignment of building operations with corporate goals. Leadership & Vendor Oversight Lead, train and mentor on-site staff with a culture of accountability, professionalism, and hospitality. Negotiate, manage, and monitor contracts with vendors to ensure high-quality, cost-effective service delivery. Establish and enforce service-level standards consistent with both property management best practices and ownership's expectations. Compliance & Risk Management Ensure building operations and vendors meet all applicable regulatory, environmental, and safety standards. Serve as the primary coordinator for safety, security, and emergency preparedness programs. Maintain and update risk management procedures that safeguard both the business operations of the owner-occupier and the long-term value of the asset. Qualifications Bachelor's degree in Business, Real Estate, Facilities Management, or related field. 7+ years of commercial property management experience, ideally including direct oversight of single-tenant or corporate headquarters environments. Strong operational and financial management skills, paired with a service-oriented mindset. Exceptional communication skills and the ability to build trust with ownership and corporate leadership. Proficiency with property management systems (Yardi, MRI, etc.) and Microsoft Office Suite. Professional designations such as RPA, CPM, or LEED AP preferred. Must have a California Department of Real Estate License Core Competencies Owner Partnership - Serves as a trusted advisor to ownership, aligning property operations with corporate strategy. Hospitality-Driven Leadership - Engages with ownership and enhances the workplace experience for employees in a manner that demonstrates service excellence. Operational Rigor - Manages the building with discipline, foresight, and attention to detail. Hands-On Stewardship - Maintains a visible presence in daily operations to ensure quality and responsiveness. Strategic Alignment - Balances immediate operational needs with long-term investment and asset performance goals. Note: We kindly ask that recruiting agencies do not contact the company or its employees regarding this position. Unsolicited resumes from third parties will not be accepted.
$64k-120k yearly est. 5d ago
General Manager
Search Masters, Inc.
Customer service manager job in Fremont, CA
A privately held New York real estate investment company is looking for a ‘General Manager'. The successful candidate will be responsible for commercial office buildings totaling 1,000,000 plus sq. ft.. Knowledge & Experience A minimum of ten (10) years working in real estate within commercial property management. Must have knowledge and experience with financial accounting in real estate, financial reporting and budgeting. Hands-on experience with base building construction projects. Ability to plan, organize and coordinate multiple projects, ability to read and understand construction specifications and blueprints. Minimum of 10 years' experience directly supervising and managing a staff including experience in planning and assigning work, performance assessments, training, hiring, discipline and development. Strong literacy in MS Word and Excel. Highly organized and skilled with time management. Strong Customer service/tenant relation skill required. Excellent communication skills (written reports/analysis and oral presentation). 4 year College Degree Required Energetic, Personable & able to prioritize assigned duties Principal Responsibilities Has primary responsibility for the day-to-day operation of the properties to ensure that all the site operations are in compliance with established policies and procedures, the management agreement, and are consistent with the Ownership's overall objectives. Prepares annual budget, monthly financial variance reports, operations analysis, and leasing activity reports for the Ownership. Conducts formal site inspections on a routine basis as needed in compliance with established standard operating policies and procedures. Monitors and enforces the terms of all lease agreements, the billing and collection of rents and other tenant charges in compliance with leases Bears primary responsibility for the creation and maintenance of all site-specific documentation including but not limited to property's information book, site operating manual and emergency operations manual. Establishes and maintains open, positive relationships with occupants ensuring that all services and needs are met and in compliance with lease agreements. Conducts periodic visits, inspections and surveys and develops and implements effective tenant retention program. Hires, trains and supervises a qualified team of building, administrative and maintenance staff for the properties to promote efficient and cost effective operation. Participates in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lowest cost. Performs other related duties as requested and required. Financial management of the properties. Ability to read and understand financial statements Strong budgeting and budget analysis capability. Create annual budgets, including monthly budget variance reports for both cash and accrual basis Review and approve bills, accruals and tenant charges. On a quarterly basis, prepare variance reports and, if needed, a re-forecasted budget.
$69k-139k yearly est. 5d ago
Store Manager
Gentle Monster 4.1
Customer service manager job in San Jose, CA
ABOUT US: About IICOMBINED Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions. GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics. KEY RESPONSIBILITIES 1. Boost Sales: Develop and implement effective sales strategies to drive revenue growth and achieve sales targets. The key performance indicator for the Store Manager is sales performance, evaluated through sales data and various metrics such as Units Per Transaction (UPT) and conversion rate. 2. Sales Analysis: Conduct regular analysis of sales data to identify trends and opportunities for improving store performance. 3. Customer Service: Ensure exceptional customer service by training and supervising staff to meet and exceed customer expectations, including uncovering customers' need and provide prompt and friendly service ensuring that customers leave the store satisfied 4. Maintain the Perfect Condition of the Store: Not only maintaining a clean workplace environment and managing inventory but overseeing the store maintenance and merchandising to ensure an organized and visually appealing shopping environment in accordance with the brand principles. 5. Coaching: Strive to identify and nurture the potential within the team, inspiring individuals through meaningful interactions and encouraging long-term vision and engagement. KEY WORKING RELATIONSHIPS The Store Manager at Gentle Monster is required to maintain strong working relationships primarily with the Head Quarter Global Store Operations Team in South Korea, as well as with the U.S. Corporate Leadership and other Store Managers in the U.S. SKILLS & EXPERIENCE · Minimum 4 years of supervisory experience (2 or more in a store manager role) in a retail environment or related area · High School graduate or equivalent; college degree preferred · Ability to adapt and multi-task, and have a collaborative attitude in a fast-changing, retail environment · Ability to motivate staffs through strong leadership and interpersonal skills · Strong communication skills, both written and verbal (company's primary communication channel is Slack and E-mail) · Basic computer skills and software proficiency (MS Word, Excel, Power Point and Outlook preferred) · Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business REQUIREMENTS · This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift. · Required to work a minimum of 40 hours per week including weekends. · Store Manager will rotate days off with the associate/assistant manager to ensure that there is always one manager level present especially on important dates such as weekends, holidays, and during collection launches. · Requires bending and kneeling to process and place merchandise as well as reaching to obtain or stock merchandise from shelving. · May be required to climb ladder or stepstool to stock and/or acquire merchandise for sale · Required to lift items weighing 5 to 25 lbs. regularly. In certain circumstances, weights may be higher. · Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others. · Must be able to comply with the company and brand policy and guidelines, including the brand outfit regulation, and ensure store compliance Job Type: Full-time Pay: $80,000.00 - $95,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person
$80k-95k yearly 4d ago
Store Manager (Part Time)
The New Bar
Customer service manager job in San Francisco, CA
About the The New Bar: Hi! We're The New Bar. We're a curated nonalcoholic bottle shop and discovery platform built around one simple concept: It's fun to be good to yourself. Since launching in July 2022, we've built a mission-driven brand with growing momentum and a thriving community. We're looking for a charismatic, results-driven Assistant Store Manager to support the success of our retail store in San Francisco. What we do: We help people access, discover, and understand alcohol alternatives and how they can fit into their lifestyles. We're not here to judge. We're here to provide products, tools, and information to help people be more mindful, intentional, and healthy about the way they drink - whatever that means to them. We're a small, but mighty team. We're deeply passionate about our work and think creatively to break societal norms. We believe in meeting people where they are and making behavioral changes accessible to everyone. The Role: As The New Bar's Store Manager, you'll play a vital and pivotal role in building and nurturing a thriving community around our mission. Our retail leaders serve as guides for our customers and advocates for The New Bar brand. You'll be responsible for leading the team, driving consultative sales and ensuring our customers have the best experience each time they visit our store. You will also drive our brand through community engagement and campaign activation. This is a part-time, in-person position for our Union Street, San Francisco store. This role requires a flexible schedule including evenings, weekends and holiday shifts as needed. Rate of Pay: $32-36/hr + bonus potential Core Responsibilities: Own your business: Drive Results: achieve store goals by understanding and leveraging KPIs Act as a Merchant: own store presentation and window execution, bring promotions to life, and help create seamless omni-channel experience Build Community: strengthen our relationships with vendors, customers, local partners and the surrounding community Team: Train, Develop & Lead: coach and support team members, use training platforms to consistently hit store goals Build the Bench: maintain a fully staffed store and attract strong future talent Lead by Example: foster a positive, collaborative culture of top performers Brand: Build Customer Base: Develop and teach behaviors that strengthen customer loyalty Be a Product Expert: Stay well versed in all aspects of our products Represent Brand Ethos: Communicate and operate in a way that reflects The New Bar's identity and values Operational Excellence: Weekly Routines: complete scheduling, inventory management, and business analysis effectively and on time Consistent Daily Execution: maintain a clean, tidy and inviting, fully stocked store Communicate Cross-Functionally: Share useful qualitative and quantitative insights with company leaders based on results and analysis Qualifications: Must Have: Prior Store Management Experience: you've trained and led a sales team to exceed defined goals (Ideally 3+ years) Business Acumen: you understand how to leverage KPIs and measure results Merchandising: you've set up campaigns and tracked the results of your efforts Operational Expertise: you've secured the schedule, managed merch flow and inventory processes Excellent Communication Skills: you're an active listener with an eagerness to educate Bias Toward Action: you are excited by challenging work and leading positive change Creative Thinking: you bring ideas to the table to elevate the customer experience Curiosity Mindset: you have a drive to learn and are always looking for ways to improve Belief in Our Mission: you are passionate about promoting accessible, positive lifestyle changes Community Engagement: you've led community events and engaged with vendors Nice to Have: Category Knowledge: you are familiar with the nonalcoholic beverage space and its offerings Startup Experience: you've worked with a team that is scaling rapidly and learning as they go System Knowledge: familiar with Shopify, Stocky, Asana, Slack, Google Suite, Deputy Physical Requirements: This role requires regular movement throughout the store and access to an inventory area located on an upper level accessible only via stairs. Essential physical functions include: Standing and walking for extended periods Reaching, bending, and general mobility around the sales floor Lifting, carrying, and moving products up to 30 lbs Navigating stairs to access back-of-house inventory TNB will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this role, in accordance with ADA and applicable state and local laws. Benefits and Perks: 20% Employee discount Be the first to know: sample new products as they come to our store Welcoming community, open minds, and an environment of trust Unlimited growth potential: we are constantly expanding our brand and growing our momentum. New opportunities are always in the works as we scale and define new business needs. The New Bar (TNB) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age disability, veteran status, or any other protected characteristic as defined by applicable law. This job description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Duties may change at any time with or without notice. Employment with TNB is at-will.
$32-36 hourly 4d ago
Store Manager
Mango 3.4
Customer service manager job in Walnut Creek, CA
At MANGO we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women. MANGO will be opening a new location at Broadway Plaza, in Walnut Creek, California in September 2025, and we are currently recruiting for a FULL TIME STORE MANAGER to join our team! WHAT WOULD YOUR DAY TO DAY BE LIKE AT MANGO? Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!
$36k-60k yearly est. 1d ago
General Manager
Super Duper Burger
Customer service manager job in Corte Madera, CA
Super Duper is a quick service restaurant serving burgers and shakes made with high quality ingredients and slow food values.We are currently interviewing Managers for the San Francisco Bay Area!For the City of San Francisco, the East Bay, and the North Bay.$85K ANNUAL EARNING POTENTIAL! Interested candidates should possess the following qualifications: Super SMILE Super Friendly Super Clean Super Helpful Minimum of two years experience in a full time Restaurant Management position Able to work a management schedule Benefits offered: Competitive salary and bonus program Vacation and Insurance Crossover Health coverage Growth Opportunities Thanksgiving and Christmas Holiday Pay Wellness day Development Bonus Program Dining privileges at our sister restaurants Cell Phone allowance The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Must be able to remain in a stationary position 80% of the time. You will be required to frequently lift and move boxes, tables, umbrellas, chairs, and other items weighing up to 50 lbs. for various needs of the restaurant. All locations have patios, and it is required that you work in outdoor weather conditions to take care of guests and maintain the patio area. You may be exposed to hot kitchen areas and walk-in refrigerators or freezers Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. REQUIREMENTS Minimum two years of restaurant management experience Flexible availability - able to work days, nights, weekends and holidays. Step into any Super Duper Burger, and youll notice were different. From our famous (free) house-made pickles, to the hand-painted signage, to our cheerful staff, we build our restaurants like we build our burgerssustainably, locally, and with an unwavering commitment to quality. We work with local designers, sign painters, and artisans because it reduces our carbon footprint, and, frankly, because theyre some of the best in the world.
$85k yearly 14h ago
Manager, Data - Retail & eCommerce Analytics
A.K.A. Brands 3.8
Customer service manager job in San Mateo, CA
a.k.a. Brands is seeking a Manager, Data - Retail & eCommerce Analytics to join our growing Data & Analytics team. In this role, you'll leverage data to uncover insights that drive strategy and decision-making across our portfolio of next-generation fashion brands. You'll partner closely with teams in Merchandising, Planning, Marketing, Finance, and Operations to analyze performance across digital and retail channels. The ideal candidate combines strong technical skills with business acumen and a passion for retail and fashion. You're a self-starter who thrives on solving complex problems, optimizing performance, and transforming data into clear, actionable insights that create measurable business impact. Key Responsibilities Conduct advanced analyses on sales, inventory, pricing, and customer performance across DTC and retail channels to identify trends and opportunities. Partner cross-functionally to deliver insights that support forecasting, planning, and strategic decision-making. Lead deep-dive analyses into brand, channel, and customer behavior to uncover growth and efficiency opportunities. Collaborate with the data engineering team to develop new metrics, data streams, and data structures that enhance data accessibility and reporting capabilities. Collaborate with data engineering to enhance data quality, streamline pipelines, and build scalable data models that improve access and reliability. Develop and maintain dashboards, visualizations, and reports (Tableau or similar) to track key business metrics. Ensure accuracy, consistency, and governance of data across analytics and reporting systems. Translate complex data findings into concise, business-friendly presentations and recommendations for stakeholders. Support continuous improvement of analytical frameworks, metrics, and processes across the organization. Qualifications Bachelor's degree in Data Analytics, Business, Economics, Statistics, or a related field. 4-7+ years of experience in data or business analytics, ideally in retail, fashion, or consumer goods. Strong proficiency in SQL, Excel/Google Sheets, and at least one BI tool (Tableau strongly preferred). Deep understanding of retail and eCommerce performance metrics (sales, conversion, inventory, margin, customer segmentation). Excellent storytelling and communication skills - able to distill data into clear insights and influence decisions. Experience working with omnichannel data from platforms such as Shopify, NetSuite, or similar systems is a plus. Detail-oriented with strong problem-solving skills and the ability to work independently in a fast-paced environment. Location Bay Area, CA - Hybrid role (2-3 days onsite).
$40k-71k yearly est. 3d ago
Customer Success Manager
LHH 4.3
Customer service manager job in Berkeley, CA
Berkeley, CA | Full-Time | On-Site Compensation: $100,000 - $130,000 per year Key Responsibilities: Lead and mentor a team to achieve performance, quality, and service goals. Set clear expectations, provide regular feedback, and ensure accountability through coaching and evaluations. Motivate, train, and develop team members to perform at their highest potential. Oversee daily operations, including scheduling, workload distribution, and adherence to processes. Foster open and consistent communication with clients, strengthening long-term partnerships. Engage directly with clients via email, phone, and virtual platforms, managing escalations and complex service issues. Monitor and assess team communications to ensure a high level of customer experience. Collaborate with leadership to implement process improvements and drive team performance. Communicate effectively across departments to support client needs and continuous improvement. Qualifications: Minimum 5 years of experience in a customer service or experience management role. Proven ability to lead, coach, and hold a team accountable to defined performance standards. Strong leadership presence with a focus on team development and consistent follow-through Excellent problem-solving, decision-making, and interpersonal skills. Experience with ERP systems preferred. Exceptional written and verbal communication skills. Search managed by: Carly Dilworth Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to: *********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
$100k-130k yearly 4d ago
District Manager
Marine Layer 3.5
Customer service manager job in San Jose, CA
The Company Marine Layer is a Certified B Corp that designs and manufactures its own line of casual apparel, and sells through web, retail and wholesale. We have an amazing Fleet of 47 stores (and counting!) across the country. Our success has been built on a small, hard-working team that has a lot of fun and passionately believes in what we are building. We've managed to transition from a start-up into a national brand by staying true to our roots and thoughtfully expanding the team with some incredibly talented (and fun) people who want to help us build something special. That's where you come in... Job Description We are looking for a customer-obsessed, people-first District Manager to oversee a portfolio of 8+ retail stores located within our San Francisco Bay Area Market. As a leader of leaders, you will coach and motivate your store teams to consistently hit their sales goals and provide exceptional in-store experiences through execution of company initiatives. This includes: Hiring, developing and retaining top retail talent Strategizing & motivating store teams to meet and exceed business goals Ensuring high levels of operational and visual excellence across your portfolio of stores Partnering with Regional Directors and HQ business partners to identify and solve problems sustainably Leading by example and fostering and maintaining an inclusive, collaborative work environment Hitting the road and being hands-on! This is a field role that requires travel and being present in stores up to 75% of the time. This role is based out of one of our core district markets, and regular presence in your local store(s) is a must. You will work cross functionally with your HQ business partners on the Operations, Visuals, and HR teams. This role reports directly to the Regional Director. Scope Specifically, you'll be responsible for the following: Conducting effective and efficient store and market visits to ensure teams are customer-ready, meeting operational expectations and creating an inclusive work environment Driving a consistent, branded customer experience across all of your stores Owning the hiring and bench development processes in your market, making decisions through a DEIB informed lens Coaching store leaders to match business metrics to behaviors and make strategic changes to drive their business and hit or exceed sales goals Leading by example and creating a culture of celebration and recognition of outstanding team performance Training and holding teams accountable to meeting all visual and operational standards and deadlines, without sacrificing the customer experience Using Retail Reporting and Insights to analyze trends and patterns, identifying training opportunities and building strategy to drive top-line sales Overseeing payroll management for your portfolio of stores Ensuring your stores are operating in compliance with all Marine Layer policies & procedures Qualifications It bodes well if you are… An Authentic Brand Advocate. You should know the brand, like the brand, and understand what it takes to build the brand and represent the company in an authentic way. You will be responsible for helping build a team and culture that reinforces and strengthens how Marine Layer shows up in our communities. Customer Obsessed You get a genuine buzz from a glowing customer review, and center all of your business driving strategies around that one most important metric: giving a mind-blowing customer experience- every customer, every store, every time. You have a proven track record of building teams who provide those exceptional customer experiences. Experienced in Multi-Unit Retail Management We are looking for someone with experience. We want someone who has been in a similar role and understands the broad array of responsibilities associated with managing a portfolio of 5+ stores, and what it takes to drive results. Ideal candidate has 4+ years of experience in retail leadership roles. Fine Print: (we ask that you have the following to apply.) Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities Proven track record of building diverse, high performing teams with an inclusive environment History of delivering an exceptional customer experience via all channels Experience working within an omnichannel retail environment College degree preferred 4+ years of relevant experience, at least 2 years in a retail environment. Ability to travel overnight and/or between stores as required Perks Competitive pay and potential for equity compensation Flexible time off Health, Vision and Dental Insurance available 401k with Matching Flexible Spending Accounts Parental Leave Wellness Allowance Cell Phone Reimbursement Mileage Reimbursement TO APPLY Check out our website and shoot ******************** your resume and a thoughtful email about why you are a great fit for Marine Layer and this position. Guess we've made it big: we heard someone out there is using our fake job offers in a phishing scam. Wishing them bad vibes, but also wanted to share a few tips on how to stay safe. 1. We keep it direct when it comes to recruitment: our hiring communications will always come from a @marinelayer.com account 2. Double-check the email address: most hiring messages come from either ************************ or ******************** If someone's asking you to buy supplies for your first day, it's not us. (We'd hook you up with that) 4. We will never ask for personal information before onboarding. Keep that to yourself.Just follow these four steps, watch out for sketchy links, and you too can ruin a scammer's day. Keep it safe out there! Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.
$93k-155k yearly est. 2d ago
General Manager
Search Masters, Inc.
Customer service manager job in San Jose, CA
A privately held New York real estate investment company is looking for a ‘General Manager'. The successful candidate will be responsible for commercial office buildings totaling 1,000,000 plus sq. ft.. Knowledge & Experience A minimum of ten (10) years working in real estate within commercial property management. Must have knowledge and experience with financial accounting in real estate, financial reporting and budgeting. Hands-on experience with base building construction projects. Ability to plan, organize and coordinate multiple projects, ability to read and understand construction specifications and blueprints. Minimum of 10 years' experience directly supervising and managing a staff including experience in planning and assigning work, performance assessments, training, hiring, discipline and development. Strong literacy in MS Word and Excel. Highly organized and skilled with time management. Strong Customer service/tenant relation skill required. Excellent communication skills (written reports/analysis and oral presentation). 4 year College Degree Required Energetic, Personable & able to prioritize assigned duties Principal Responsibilities Has primary responsibility for the day-to-day operation of the properties to ensure that all the site operations are in compliance with established policies and procedures, the management agreement, and are consistent with the Ownership's overall objectives. Prepares annual budget, monthly financial variance reports, operations analysis, and leasing activity reports for the Ownership. Conducts formal site inspections on a routine basis as needed in compliance with established standard operating policies and procedures. Monitors and enforces the terms of all lease agreements, the billing and collection of rents and other tenant charges in compliance with leases Bears primary responsibility for the creation and maintenance of all site-specific documentation including but not limited to property's information book, site operating manual and emergency operations manual. Establishes and maintains open, positive relationships with occupants ensuring that all services and needs are met and in compliance with lease agreements. Conducts periodic visits, inspections and surveys and develops and implements effective tenant retention program. Hires, trains and supervises a qualified team of building, administrative and maintenance staff for the properties to promote efficient and cost effective operation. Participates in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lowest cost. Performs other related duties as requested and required. Financial management of the properties. Ability to read and understand financial statements Strong budgeting and budget analysis capability. Create annual budgets, including monthly budget variance reports for both cash and accrual basis Review and approve bills, accruals and tenant charges. On a quarterly basis, prepare variance reports and, if needed, a re-forecasted budget.
$69k-139k yearly est. 5d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in San Leandro, CA?

The average customer service manager in San Leandro, CA earns between $44,000 and $149,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in San Leandro, CA

$81,000

$44,00010%

$81,000Median

$149,00090%

What are the biggest employers of Customer Service Managers in San Leandro, CA?

The biggest employers of Customer Service Managers in San Leandro, CA are:

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Customer service manager jobs in San Leandro, CA

Sr. Devices Business Manager , Devices Business Management (DBM)

Senior CapEx Business Mgr, Devices Business Management

Customer Success Manager

Director of Investor Relations

Manager of Customer Success

SAP SM/CS/OTC Lead- Service (Work Orders & Parts)

Client Engagement Manager

District Manager

HVAC Service Manager - San Jose, CA

Senior Manager, International Growth

General Manager - Oakland, CA

General Manager

Store Manager

Store Manager (Part Time)

Store Manager

General Manager

Manager, Data - Retail & eCommerce Analytics

Customer Success Manager

District Manager

General Manager

Learn more about customer service manager jobs

How much does a customer service manager earn in San Leandro, CA?

What are the biggest employers of Customer Service Managers in San Leandro, CA?