Store Manager
Customer service manager job in Camarillo, CA
At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rallying sign.
An iconic French brand present in nearly 100 countries, Lacoste stands out for its unique know-how in each of it areas of expertise, from garment factory to omnichannel distribution.
At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments.
Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences.
Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant and Tecnifibre (***********************
Essential Job Responsibilities:
LEADERSHIP:
Lead store team to drive sales through training and coaching.
Exemplify your sporting spirit and create an outstanding service culture.
Provide constant feedback and coaching to improve your team's skills and sales results.
Identify and recruit associates who are passionate about sales and customer service.
Develop team members with leadership and other abilities for succession planning.
Effectively train new team members on customer service, operations, performance, loss prevention and all other Company policies.
Set goals for each team member for the achievement of Company KPI's (
Manage team member's performance through regular evaluation
SELLING:
Execute plan to achieve and exceed Lacoste's sales plans and profitability goals.
Utilize reports and gather data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentations.
Proactively make suggestions based on analysis that will positively impact the business.
Ensure maximum overall bottom line profitability by analyzing store P/L results and identify opportunities for improvement.
Set measurable performance standards and goals based on Company's expectations and metrics.
CUSTOMER SERVICE:
Create an environment focused on the customer experience.
Ensure that each team member is knowledgeable about the Lacoste lifestyle.
Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele.
Embrace local community groups and mall management to generate PR opportunities that showcase our Brand Vision and sporting spirit. This may include hosting special events, sponsorships, participating in fashion shows and editorial placements as directed and with the express approval of corporate management.
OPERATIONS:
Plan and manage payroll hours and schedule to meet business needs.
Control expenses (including payroll) within planned budget.
Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.
Protect store assets and inventory.
Manage new receipts, transfers, markdowns, back stock and fill-ins.
Requirements/Qualifications:
At least four to six years management experience in the apparel industry (depending upon the volume of the business) with a proven track record of successfully managing a team.
Tenacious desire to inspire others and lead a culture of customer service champions.
Expertise in store operations.
Training, interviewing, planning, organizational, and performance management skills.
Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
Technically savvy
Audacious attitude
Sporting Spirit - must possess a competitive edge and drive to meet goals
Innovative thinker that will drive our brand forward.
Core Values and Traits:
Play as One Team:
Showing respect towards everyone
Commitment for the team's work and decisions
Play with Elegance:
Striving for excellence
Treating others with fair play and humility
Play by Daring:
Having the courage to speak up, experiment and take initiative
To explore new opportunities
Play with Tenacity:
Constantly seek continuous improvement
Learning from our failures
At Lacoste, we're committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.
Equal Opportunity Employer:
At Lacoste, we're committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.
Customer Success Manager
Customer service manager job in Santa Barbara, CA
Do you love helping others achieve their goals? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap.
We are hiring a Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys working in a fast-moving environment, and the ability to strategically identify growth opportunities across our customer set.
As a Customer Support Manager at Unwrap, you'll own relationships across a wide range of customers-from startups to Fortune 500 companies-ensuring every team gets the most out of our platform. At the core, you'll work to understand each customer's objectives, design the path to success, and identify growth opportunities. Day-to-day, you'll oversee implementation, training, renewal, and expansion processes, as well as day-to-day customer support.
In addition to direct account management, you'll create clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience. You'll also collaborate closely with teams across Unwrap, relaying feedback, advocating for customer needs, and contributing to ongoing improvements to our platform and our processes.
Who We Are
Unwrap.ai is on a mission to fill the world with products people love. We're helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.
We're currently a team of 30, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.
Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.
What You Bring
You have 2-5 years of experience in a customer success or account management-related role-ideally in SaaS or AI-driven products.
Proven track record of delighting customers and driving customer retention, renewals, and expansion.
You're a strong communicator who can break down complex ideas for both technical and non-technical audiences.
You are curious, empathetic, and able to handle challenging situations with grace.
You can easily translate customer feedback and challenges into insights to help our team drive improvements at scale.
You thrive in a fast-paced startup environment and are excited to have a direct impact on both our product and our customers' experience.
Located in or willing to relocate to Santa Barbara and excited about working in-person.
What you get
Ground floor impact at a Series-A startup with tremendous latitude over support strategy and customer success.
Significant, potentially life-changing equity.
Report directly to the Head of Customer Success.
Ability to rapidly advance your career alongside company growth.
Collaborate with experienced teammates, entrepreneurs, and advisors.
Auto-ApplyCustomer Success Manager
Customer service manager job in Santa Barbara, CA
barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationship by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience.
Job Description
barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses.
As the customer success manager, you will:
Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support.
Arrange for in-store promotional materials to promote the barkback program.
Identify opportunities for businesses to engage their customers on barkback.
Share best practices to get immediate value from barkback.
Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products.
Qualifications
This is an extremely impactful role for the driven individual.
You understand our customers and know how to motivate them to get started on barkback.
Minimum 2 years experience in customer facing role.
Proven track record of achieving goals.
Excellent interpersonal skills working with a variety of personalities.
Comfortable balancing the demands of multiple customers.
Highly organized and detailed oriented.
Available to work from our amazing downtown Santa Barbara offices.
Additional Information
Bring your ideas of how you can grow barkback!
Customer Success Manager
Customer service manager job in Santa Barbara, CA
About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
Your Role at impact.com:
As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.
What You'll Do:
Delivering world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Dedicated duties include account monitoring, regular check-ins, and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
What You Bring:
3+ experience in affiliate marketing
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
Consistent track record of providing stellar support to customers
Embraces teamwork and cross-team collaboration
Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
A healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills
Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits and Perks:
At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
impact.com is proud to be an equal-opportunity workplace.
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI_NewYork_NewYork
#LI_SantaBarbara
#LI_Columbus_Ohio
Auto-ApplyClient Service Manager - Water/Wastewater
Customer service manager job in Oxnard, CA
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ's services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines.
Key Responsibilities:
Achieve sales targets by leading new pursuits. Cultivate, establish, and maintain client and partner relationships.
Ensure successful project delivery and attainment of financial goals by optimizing operational efficiency.
Lead one or more client service teams, coordinate resources and activities, and connect people to projects.
Serve as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule, and budget.
Lead client interview presentations, proposals, and strategy formulation. Collaborate closely with the Marketing & Proposals team to deliver sales results.
Qualifications:
Bachelor's and/or Master's degree in Civil or Environmental Engineering, or a similar engineering field.
10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
Professional Engineer (PE) license.
Proficiency with Microsoft Office products and familiarity with Client Relationship Management tools.
Demonstrated ability to provide excellent client service.
Strong writing, editing, and research skills.
Strong analytical and problem-solving abilities.
Some travel within the Southern California area to project sites, for client visits/meetings, and to other Kennedy Jenks offices may be necessary.
Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential.
The salary range for this position is anticipated to be $150,000 to $200,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location.
This position is eligible for performance and incentive compensation.
Benefits Summary: Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.
#LI-Hybrid
Donor Relations Manager
Customer service manager job in Santa Barbara, CA
A Day in the Life
Join the Santa Barbara Botanic Garden as we prepare to celebrate our 100th anniversary and embark on a transformative capital campaign! We are seeking a passionate and skilled Donor Relations Manager to help build lasting connections with our supporters and drive major gifts in support of our mission. This pivotal public facing role requires exceptional interpersonal abilities, a deep commitment to our vision, and a love for philanthropy.
What You'll Do
Manage a portfolio of donors and prospects to secure major gifts for the Garden.
Foster meaningful, relationship-based fundraising to deepen connections between donors and the Garden.
Lead donor appreciation efforts, embodying the Garden's core value of gratitude.
Collaborate with the Development team to plan donor cultivation and stewardship activities.
Research, cultivate, and solicit lead and major donors.
Serve as a spokesperson and advocate for the Garden's capital campaign.
Prepare solicitation materials for donors and fundraising representatives.
Schedule Development, Centennial Campaign Task Force, Centennial Steering Committee, and Honorary Advisory Counsel meetings, and ensure action items are followed-up on.
Organize intimate donor events and facilitate meaningful donor engagement.
Schedule meetings and document all donor interactions through detailed contact reports.
Update the campaign reports and ensure current campaign reports are easily accessible.
Ensure each gift is credited and acknowledged appropriately in the accounting system, noting any ongoing payments and reminders.
You Will Definitely Need
Passion for the environment and California native plants.
3+ years in sales or nonprofit donor relations (or equivalent).
Experience working with Raiser's Edge or similar constituent database programs.
Extremely strong written and verbal communication skills.
Skill with Microsoft Office suite of products.
It Would Be Nice If You Had
Proven experience securing six-figure gifts.
Commitment to personal and professional growth.
Innovative and open-minded approach to new fundraising strategies.
Goal-driven and results-oriented mindset.
Familiarity with Raiser's Edge NXT or a willingness to learn.
Benefits
This is a full-time, exempt position with an annual salary range of $68,000 to $75,000 DOE. Candidates without prior major gift fundraising experience will start at the lower end of the range, with opportunities for advancement upon achieving key milestones.
We offer a comprehensive benefits package for full-time employees, including:
Paid vacation and sick leave.
403(b) retirement plan.
Membership in the Association of Fundraising Professionals (AFP).
Ongoing professional training in major gift solicitation.
A supportive, fun, and self-driven work environment committed to work-life balance.
Be part of our extraordinary journey to conserve California's native plants and inspire the community to protect the natural world!
More About Us
The Garden is a beautiful place to work! And in this role, you are often outdoors. In addition to beautiful views, outdoor work environments also include exposure to extreme temperature fluctuations, rain, dust, allergens, poison oak, insects, small wild animals, and sun exposure.
Disclaimer
The employee must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Santa Barbara Botanic Garden retains the right to change or assign other duties to this position.
Auto-ApplySupervisor, Customer Services
Customer service manager job in Santa Barbara, CA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Pay Range: $43,000 - $49,000
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoymorespend
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Auto-ApplyCustomer Service Manager
Customer service manager job in Oxnard, CA
Gold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success.
Here is just some of the benefits you will get by being a Gold's Gym employee:
Work in a fun environment with great people
Great benefits package
John Hancock 401k,
Aflac supplemental insurance options
free gym memberships, and discounts
Opportunities to grow within the company
Management/Leadership Duties:
Manage Operations team to ensure policies and procedures are followed at all times
Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.
Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline
Ensure that project/department milestones/goals are met and adhere to approved budgets
Enforces all club rules, policies and promotes proper execution of all procedures.
Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.
Manage membership questions, concerns, and inquiries for their facility
Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction
Train staff to be the face of the club by providing hospitality to all members and guests
Lead by example to provide a clean, friendly, top of the line club for our members
Manage employee performance by coaching, and creating a healthy, positive working environment.
Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals
Operations Support:
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
Directs and controls all gym walk-thru
Communicates with GM regarding ways to improve front desk operations
Responsible for communicating and following cash management procedures
Manages the retail sales procedures for the gym.
There are some MUST HAVES:
Ability to use sound business judgment and have strong analytical skills
Ability to effectively communicate with constituents
Effective listening skills
Effective delegation and follow-up skills
Effective planning and organization skills
Demonstrates ability to create a positive environment
Demonstrates willingness and openness for self-development
Ability to identify and use resources to improve overall operations
Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.
College degree preferred
Current CPR Certification is required.
Bilingual Preferred
This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required
ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY!
We Celebrate Everyone!! Gold's Gym SoCal and all it's affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Compensación: $66,560.16 - $70,000.00 per year
In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination.
Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.
If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!
Auto-ApplyField Services Lead - DOD
Customer service manager job in Lompoc, CA
INNOVIM Defense Services is seeking a Field Services Lead to join our team supporting the Integrated Research and Development for Enterprise Solutions (IRES) program at the Missile Defense Agency (MDA). INNOVIM supports the development, implementation, sustainment, and operations of enclaves and systems that manage missile defense training, events, analysis, and operations.
Location: Vandenberg Space Force Base, CA
Position Closes: 12/17/25
Relocation Assistance: NONE
The candidate will serve as the program Subject Matter Expert (SME) for Field Service subjects including:
Provide leadership, guidance, and oversight for a team of high performing, mission minded Field Service technicians.
Have a firm understanding of operations and maintenance to delegate tasks to existing team of Field Service Technicians in a fast-paced environment.
Coordinate support with other internal program elements to give and receive additional Field Service support as needed.
Be responsible for ensuring installations, maintenance, break/fix activities, and other Field Service activities are performed in accordance with established policies, procedures and service level agreements.
Coordinate with vendors and participate in all vendor-required activities as necessary.
Be responsible for managing the tools and parts inventory for the Field Services team to ensure a constant state of readiness.
Assist in Field Service tasks as the mission requires.
Develop and maintain Field Service plans, procedures, processes and standard operating procedure documentation.
Be responsible for creating training plans in order to develop and mentor Field Service Technicians.
Have excellent interpersonal skills to facilitate effective and efficient interchanges with various members of the team and stakeholders.
Basic Requirements:
Must have 6, or more, years of general (full-time) work experience. May be reduced with completion of advanced education
Must have 3, or more, years of direct experience in maintenance operations
Must have 1, or more, years of experience working in a management or leadership role
Must have an active DoD Secret Security Clearance
Desired Requirements:
Have experience managing a forklift and/or high-lift safety program.
Have experience utilizing a ticketing system to track issues and fixes.
Have experience supporting the IRES contract.
This position is expected to pay $112,000 - $125,000 annually; depending on experience, education, and any certifications that are directly related to the position.
IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.
Customer Experience Coor
Customer service manager job in Santa Barbara, CA
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
900 State Street
Location:
USA Marshalls Store 1116 Santa Barbara CAThis position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Commercial HVAC Service Supervisor
Customer service manager job in Oxnard, CA
Job Description
BMI-PacWest, Inc. has a long tradition of excellence, proudly serving its customers for over 100 years!! We continue our legacy by providing high-quality preventive maintenance and commercial HVAC services throughout California and the Central Coast. In 2014, our company was honored as the "Family Business of the Year" at the Annual California Family Business Awards.
We are seeking a dedicated Commercial HVAC Service Supervisor to join our growing team in Ventura, CA. In this role, you will provide technical support to technicians in the field, job site leadership, and day-to-day management to ensure that our service teams deliver outstanding work safely, efficiently, and to the highest standards of quality. This position requires to be on-call during after hours and on weekends if necessary.
Main Job Duties:
Lead and support a team of Service Technicians in the field.
Repair, maintain & install commercial HVAC equipment
Check on accounts and inspect work being performed
Provide field service reports to the Operations Manager
Oversee service projects from start to finish
Take calls after hours and weekends as necessary.
Ensure projects are completed on time, within budget, and meet planned gross profit goals.
Ensure compliance with all codes, standards, and safety regulations.
Support sales efforts by identifying opportunities, generating leads, and assisting the sales team when needed.
Our Benefits:
88% Employer Covered Medical & Dental Insurance for Employee
88% Employer Covered Medical & Dental Insurance for Dependents after 3 years' service
25% 401K Match with an Annual Discretionary Gift
Company-paid life insurance
9 Paid Holidays throughout the year
Paid Time Off: 1 week in year 1, 2 weeks in year 2, 3 weeks following 10 years of service
Company take-home vehicle and fuel card
Company credit card for operations use
Pay Scale: $45-$60 per hour, depending on experience
Required Qualifications:
HS diploma or equivalent
Associate degree or Technical/Business training is a plus
7+ years of hands-on commercial HVAC experience
EPA Universal and 508 certifications are required
A2L refrigeration knowledge is a plus
Managerial experience is preferred
Ability to plan, prioritize, and direct complex projects and teams.
Excellent leadership, problem-solving, and communication skills.
Commitment to outstanding customer service and long-term relationship building.
Assistant Manager / Full Service Salon
Customer service manager job in Carpinteria, CA
Come work in a busy salon where stylists can earn over $25 per hour with tips!!!
Fantastic Sams Cut & Color has an immediate need for a Salon Assistant Manager / Cosmetologist who wants to join our fun, creative and busy salon and work in a team-oriented environment. You will be behind the chair and assist in leading day-to-day operations in the salon.
WHY BECOME A PART OF OUR TEAM?
Fantastic Sams Cut & Color is a local, family-owned salon that that offers advancement, creativity and cutting edge technology in a safe, comfortable, and exciting work environment! As part of a franchise system with over 45 years of excellence and 700+ salons, we are the world's largest full-service hair care salon.
Fantastic Sams Cut and Color is a team-oriented, fun, and extremely creative salon where you can learn from some of the top educators in our industry about current and upcoming trends. We are looking for a Salon Assistant Manager that is excited to help lead a team creating beautiful styles that will help our guests look and feel FANTASTIC!
Benefits:
Hourly rate plus progressive pay with no limit on what you can earn
Paid vacation and sick leave
Free continuing education
Referral bonuses
Active marketing program to help your salon steady and valuable clientele
Flexible schedules that support work-life balance
Growth and advancement opportunities with a company that owns multiple salons
Fun work environment with FANTASTIC rewards
We are a full-service salon where every stylist can be creative
Ownership culture - a chance to own the success of a salon and your career
Your career will include:
Assisting the management of the salon and the team
Daily reinforcement of our strong team environment
Working with the stylists everyday to empower them, assist them in their goals and show them how valued they are
Working behind the chair with hair color and highlighting
Working behind the chair with hair cutting for men, women and children
Retail product sales
What we are looking for in an Assistant Manager:
A desire to keep up with current hair cutting and styling trends
Willingness to take part in and encourage your fellow stylists to enroll in free education provided by Fantastic Sams Cut & Color
Ability to work in a fast-paced, fun, busy atmosphere
Valid California Cosmetology license
Self-motivated, energetic, positive, and goal-oriented who always gives exceptional guest service and inspires our team to be the best they can be
Basic computer skills (Ability to learn our Point of Sale system and use Google services)
Previous salon experience
Assistant Manager Responsibilities:
Support goal setting and holding staff accountable for daily duties
Keeping the team focused on their personal goals
Assist as needed with scheduling stylists for shifts
Opening and closing salon duties
Assist in inventory control and ordering supplies
Handling customer complaints to satisfaction
Change your life and your career for the better at Fantastic Sams Cut & Color hair salons.
Equal Opportunity Employer
Auto-ApplyCustomer Service Manager - State Farm Agent Team Member
Customer service manager job in Oxnard, CA
State Farm Insurance Agent located in Oxnard, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Efrain Cazares - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Interest in marketing products and services based on customer needs
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Organizational skills
Self-motivated
Detail oriented
Able to learn computer functions
Experience in a variety of computer applications, particularly Windows
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Ability to conduct interviews in the office and in customer's home or business
Ability to assess customer needs and conduct effective interviews
Bilingual - Spanish preferred
Property and Casualty license (must be able to obtain)
Position may require irregular working hours
If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process.
This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Veteran Service Manager
Customer service manager job in Santa Barbara, CA
Job Description
About VRSI: Vocational Rehabilitation Specialists, Inc. (VRSI) is committed to supporting military veterans through the Department of Labor's Homeless Veteran Reintegration Program (HVRP). With operations across multiple states, VRSI is dedicated to delivering courteous, quality, and professional services that empower veterans to achieve vocational success through individualized case management, employment readiness, and job placement support.
Position Overview: The Lead Employment Specialist (LES) is the central figure responsible for office operations, veteran program performance, and overall compliance with Department of Labor and company policy. Leads are accountable for supervising staff, supporting outreach, managing office systems, ensuring adherence to performance benchmarks, and overseeing all grant-required deliverables. This position requires leadership, proactive oversight, and consistent communication with Regional Leads and other secondary support staff.
Key Responsibilities:
Client Assessment and Case Management:
Ensure Employment Specialists (ES) conduct thorough assessments of veterans' barriers, skills, and readiness for employment.
Oversee the development and monitoring of individualized employment plans and case progress.
Monitor office-level performance related to enrollments, qualifications, placements, and retentions.
Job Readiness Training:
Ensure job readiness training is delivered effectively and consistently, including resume writing, interviewing, and job search skills.
Oversee and support the facilitation of workshops and ensure training goals are met.
Career Counseling and Support:
Provide support and guidance to ES in delivering one-on-one vocational counseling to help veterans identify employment pathways.
Monitor case notes and veteran progress toward employment goals, ensuring quality and accuracy.
Job Placement Assistance:
Direct ES efforts to build employer partnerships and develop job opportunities aligned with veteran skills and goals.
Ensure veterans receive appropriate coaching and follow-up support through the hiring process.
Office Management:
Supervise all assigned ES, manage schedules, approve time off, and ensure compliance with company and DOL policies to ensure that all grant requirements such as eligibility, placements, training, and financial expenditures are met.
Maintain accountability for all grant performance measures and reporting requirements.
Coordinate with Regional Leads regarding corrective action if office metrics fall below threshold benchmarks.
Employer Engagement:
Guide ES in employer outreach and job development strategies to ensure employer needs are met while promoting veteran hiring.
Facilitate coordination with employers across sectors aligned with regional labor market trends.
Program Coordination and Reporting:
Maintain accurate and up-to-date client records, case notes, and employment outcomes.
Prepare and submit regular reports on program activities, outcomes, and grant compliance.
Complete and submit quarterly reporting.
Ensure all documentation meets internal and external audit standards.
Community Collaboration:
Coordinate with community partners, CoCs, veteran service providers, and other stakeholders to strengthen resource networks.
Attend and represent the organization at mandatory outreach meetings and regional service provider coalitions.
Maintain and review the office outreach plan, ensuring AARs and event tracking are completed and stored.
Qualifications:
Education: Bachelor's degree in social work, human services, counseling, or a related field preferred.
Experience: Minimum of 1 year in a leadership role and at least 2 years of experience in workforce development, human services, or veteran services. Experience working with veterans or homeless populations is highly preferred.
Skills & Abilities:
Strong leadership and problem-solving skills
Ability to evaluate and monitor performance data
Effective written and verbal communication
Knowledge of employment barriers facing veterans
Proficient in Microsoft Office and data entry systems
Ability to manage competing priorities and team workflow
Compensation and Benefits:
Hourly Rate: $26-$31 based on experience
Paid Company Holidays
Sick Time
Paid Time Off
Healthcare
401k
HVAC Service Manager
Customer service manager job in Oxnard, CA
We are a large and growing mechanical contractor that specializes in HVAC installation and service for Commercial and Residential projects in Southern CA.
HVAC Service Manager Responsibilities:
Increase HVAC Service Department's revenue
Improve HVAC Service Department's profitability
Bid-on and accurately attain maintenance service agreements
HVAC Service Manager Requirements:
Great at dealing with client accounts, and leading technicians as well as other office staff-members
5 or more years of HVAC Service Management experience
Knowledge of HVAC systems
Knowledge of control systems
So if you are a top-notch HVAC Service Manager looking for a great new position in Southern CA, Apply now!
PT Customer Experience Coordinator
Customer service manager job in Oxnard, CA
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
271 West Esplanade Drive
Location:
USA TJ Maxx Store 0813 Oxnard CAThis position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Service Center Manager
Customer service manager job in Oxnard, CA
Text henleyjobs to 23000 to start your application today!
Message and data rates may apply.
Are you looking to level up your management experience?
Henley Companies
, the largest franchisee of Valvoline Instant Oil Change, is looking for leaders with experience! This is your gateway to learn the “ins & outs” of our service centers, develop as a leader, gain responsibility, and ultimately, move into a career with limitless opportunities.
As a Service Center Manager, no day is ever dull. You will be responsible for managing the day-to-day operations, as well as driving the success of your team and service center. If you're ready to take the next step in your career, we'll put you on the fast-track to success.
THE TOOLS WE'LL NEED FROM YOU
A positive attitude
Willingness to learn and work as part of a customer-focused team
2 years managerial/supervisory experience in the quick lube/automotive business is required
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $27.50 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#GN0125#
Installation & Service Manager
Customer service manager job in Oxnard, CA
As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.
As a Hall's Culligan Installation & Service Manager, you'll be responsible for ensuring the delivery of exceptional service experiences while maintaining high standards of efficiency, safety, and team development. This role oversees all aspects of the service department, including personnel management, inventory control, installation and repair processes, and warranty handling.
By fostering a culture rooted in Hall's values, the Installation & Service Manager plays a critical role in connecting field operations with broader business goals. This includes managing service-related functions within a P&L framework, coaching team members to recognize sales opportunities, and ensuring that each customer interaction reflects professionalism and trust. Through strong leadership and operational insight, the Service Manager contributes directly to customer satisfaction, team performance, and overall business growth.
Why you'll love working here:
We offer a full-time, Monday-Friday work schedule.
We are offering an annual salary of $75k-$85k, depending on experience.
You'll receive paid time off (PTO) at a generous accrual rate.
We'll make sure you stay connected and equipped with a company cell phone, computer, and iPad to perform your role.
Whether you're at the dealership or on the go, we supply all necessary office materials and electronic tools for your convenience.
You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
We're a stable and growing family-oriented company who regularly offers career advancement opportunities.
We believe in upskilling our employees and promoting from within.
You'll have the opportunity to utilize Culligan equipment in your home free of charge!
What you'll do:
Service Team Operations & Development:
Aim for a 100% installation completion rate every day.
Provide guidance and hands-on training on diagnosing, troubleshooting, and repairing water treatment equipment.
Oversee daily workflows and documentation, ensuring timely submission of payments and activity sheets by all Service Technicians.
Monitor quality standards across service visits, ensuring consistency and thoroughness in residential and commercial environments. Ensures the service personnel complete installations thoroughly and by Company Standard Operating Procedures (SOP's.)
Educate team members on success metrics, and align team priorities.
Customer Experience Champion:
Ensure service personnel resolve service issues promptly and effectively for both residential and commercial customers.
Handle escalated customer concerns, working toward satisfactory resolutions while maintaining a professional and positive experience.
Collaborate with the team to continuously improve service processes, ensuring consistent customer satisfaction and long-term relationships.
Track and share customer callback metrics.
Monitor and leverage Voice of the Customer (VOC) feedback to guide team.
Asset & Equipment Management:
Ensure inventory levels are accurate and that older equipment is rotated appropriately to maintain product usability and reduce waste.
Maintain clear, up-to-date, and accurate records related to inventory, service activities, and parts usage.
Take responsibility for monthly warranty control processes and RMA (Return Merchandise Authorization) submissions to vendors.
Maintain consistent and effective warranty control procedures to support service quality and minimize financial loss.
Responsible for the maintenance of the service vehicle fleet to minimize potential truck downtime through regularly scheduled preventative maintenance. Supervise that all service vehicles are cleaned regularly (inside and out) so that we present a favorable public image through our vehicles.
Business Development:
Operate effectively within a P&L (Profit and Loss) framework by understanding key financial drivers, managing service costs, and supporting overall profitability goals.
Coach services techs to recognize and act on sales opportunities that align with customer needs - whether equipment, supplies, or upgrades.
Reinforce the importance of turning routine service into relationship-building moments that can lead to upselling and long-term customer loyalty.
Collaborate with sales reps to ensure service/installation calls are handled professionally and strategically to support long-term customer retention and business growth.
Safety & Compliance:
Ensure service operations comply with all safety regulations, industry standards, and company policies.
Lead safety training and enforce protocols to maintain a safe environment for employees and customers.
Oversee incident reporting and investigations, ensuring proper documentation and resolution.
Respond to emergencies, providing direction to minimize disruption and ensure safety.
Maintain compliance with legal requirements and safety standards, working with legal and insurance teams as needed.
Ensure confidentiality of sensitive customer and employee information.
Where you'll work:
Our Service Managers spend time both working in the dealership and off-site supervising installations which requires travel to customer locations. In this role, you'll be exposed to both indoor and outdoor working environments, and should be comfortable working a variety of in-home conditions, including situations involving pets. You may occasionally have to work in tight spaces, such as a crawl space or attic, and can expect this role to be physically demanding, as it requires the employee to stand, kneel, bend, and lift heavy equipment up to 100lbs.
Who should apply:
In our Service Managers, we're seeking leadership characteristics that align with the values of the Hall's Organization. The right candidate for this role will have the ability to create alignment amongst their own team, as well as the other departments of the dealership. Additionally, the role will be responsible for holding staff accountable to in turn drive results.
To be successful, this leader must demonstrate strong business acumen to deeply understand how decisions impact both the customer and the bottom line. This role will act as a champion of customer service culture, ensuring that every team member is keenly focused on delivering a fantastic customer experience. And just as importantly, this roll will support on attracting, developing, and retaining top talent to build a high-performing, engaged team.
Your qualifications:
Plumbing experience is preferred.
Experience in personnel supervision
Payroll Management experience is required
Direct, hands-on experience installing and servicing residential/commercial water treatment equipment
Proficiency in using hand tools, basic power tools, and electronics.
Must remain physically capable, with or without reasonable accommodation, to perform the duties required of this position.
The physical ability to handle the demands and rigors of the position including, but not limited to, bending, twisting, reaching overhead, crawling, working in tight spaces, lifting and/or pulling heavy objects (at times over 100lbs).
Excellent customer service skills and the ability to respond to situations in an appropriate, professional manner
Strong problem-solving abilities and attention to detail.
Valid driver's license with no restrictions or limitations.
Must be at least 18 years of age and able to pass/maintain an acceptable driving record.
Must be able to safely operate a commercial vehicle for 8-10 hours daily.
Comfortable with regular computer use, with a basic understand of Microsoft Office Suite.
Must be able to successfully pass criminal background and drug screening, as well as ongoing screening, checks per company requirements.
#INDSJ
HVAC Service Manager
Customer service manager job in Oxnard, CA
in Oxnard, CA
We are a large and growing mechanical contractor that specializes in HVAC installation and service for Commercial and Residential projects in Southern CA.
HVAC Service Manager Responsibilities:
Increase HVAC Service Department's revenue
Improve HVAC Service Department's profitability
Bid-on and accurately attain maintenance service agreements
HVAC Service Manager Requirements:
Great at dealing with client accounts, and leading technicians as well as other office staff-members
5 or more years of HVAC Service Management experience
Knowledge of HVAC systems
Knowledge of control systems
So if you are a top-notch HVAC Service Manager looking for a great new position in Oxnard, CA, Apply now!
Veteran Service Manager
Customer service manager job in Oxnard, CA
About VRSI: Vocational Rehabilitation Specialists, Inc. (VRSI) is committed to supporting military veterans through the Department of Labor's Homeless Veteran Reintegration Program (HVRP). With operations across multiple states, VRSI is dedicated to delivering courteous, quality, and professional services that empower veterans to achieve vocational success through individualized case management, employment readiness, and job placement support.
Position Overview: The Lead Employment Specialist (LES) is the central figure responsible for office operations, veteran program performance, and overall compliance with Department of Labor and company policy. Leads are accountable for supervising staff, supporting outreach, managing office systems, ensuring adherence to performance benchmarks, and overseeing all grant-required deliverables. This position requires leadership, proactive oversight, and consistent communication with Regional Leads and other secondary support staff.
Key Responsibilities:
Client Assessment and Case Management:
Ensure Employment Specialists (ES) conduct thorough assessments of veterans' barriers, skills, and readiness for employment.
Oversee the development and monitoring of individualized employment plans and case progress.
Monitor office-level performance related to enrollments, qualifications, placements, and retentions.
Job Readiness Training:
Ensure job readiness training is delivered effectively and consistently, including resume writing, interviewing, and job search skills.
Oversee and support the facilitation of workshops and ensure training goals are met.
Career Counseling and Support:
Provide support and guidance to ES in delivering one-on-one vocational counseling to help veterans identify employment pathways.
Monitor case notes and veteran progress toward employment goals, ensuring quality and accuracy.
Job Placement Assistance:
Direct ES efforts to build employer partnerships and develop job opportunities aligned with veteran skills and goals.
Ensure veterans receive appropriate coaching and follow-up support through the hiring process.
Office Management:
Supervise all assigned ES, manage schedules, approve time off, and ensure compliance with company and DOL policies to ensure that all grant requirements such as eligibility, placements, training, and financial expenditures are met.
Maintain accountability for all grant performance measures and reporting requirements.
Coordinate with Regional Leads regarding corrective action if office metrics fall below threshold benchmarks.
Employer Engagement:
Guide ES in employer outreach and job development strategies to ensure employer needs are met while promoting veteran hiring.
Facilitate coordination with employers across sectors aligned with regional labor market trends.
Program Coordination and Reporting:
Maintain accurate and up-to-date client records, case notes, and employment outcomes.
Prepare and submit regular reports on program activities, outcomes, and grant compliance.
Complete and submit quarterly reporting.
Ensure all documentation meets internal and external audit standards.
Community Collaboration:
Coordinate with community partners, CoCs, veteran service providers, and other stakeholders to strengthen resource networks.
Attend and represent the organization at mandatory outreach meetings and regional service provider coalitions.
Maintain and review the office outreach plan, ensuring AARs and event tracking are completed and stored.
Qualifications:
Education: Bachelor's degree in social work, human services, counseling, or a related field preferred.
Experience: Minimum of 1 year in a leadership role and at least 2 years of experience in workforce development, human services, or veteran services. Experience working with veterans or homeless populations is highly preferred.
Skills & Abilities:
Strong leadership and problem-solving skills
Ability to evaluate and monitor performance data
Effective written and verbal communication
Knowledge of employment barriers facing veterans
Proficient in Microsoft Office and data entry systems
Ability to manage competing priorities and team workflow
Compensation and Benefits:
Hourly Rate: $26-$31 based on experience
Paid Company Holidays
Sick Time
Paid Time Off
Healthcare
401k
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