Customer service manager jobs in Santa Barbara, CA - 166 jobs

General Manager of Monte's - Opening Soon Reports to: Director of Operations Key relationships: Managing Partners, Director of Operations, Executive Chef Employment Classification: Exempt, Full-Time Tip Eligible: No Monte's will focus on being a casual, community-driven space focusing on produce sourced from Rincon Hill Farm, as well as Central California Coast's bounty of produce, seafood, and protein. The menu will be farm-driven and fun, balancing comfort and creativity through highlighting seasonal ingredients, bold flavors, and an unfussy approach to cooking. General Description: The General Manager is responsible for managing all restaurant operations in accordance with standardized policies to ensure the restaurant runs smoothly, best practices are in place to drive revenue and profitability, and acts as the leader to drive the culture and morale of the team. Essential Duties & Responsibilities The essential functions include, but are not limited to the following and may change or be adjusted at any time: Work with the Director of Operations to set the direction of the business in day-to-day operations as well as developing and executing a plan to drive sales, manage costs, and grow the business. Prepare FOH schedule with oversight from the Director of Operations; ensures the FOH is properly staffed and in line with labor budget goals. Manage FOH staff employee relations and disciplinary action, with oversight from the Director of Operations. Manage daily reporting of FOH labor, including managing timesheets and sales reports. Assist Director of Operations with payroll administration by providing timely updates to labor reports, expenses, and new hire onboarding. Report all repair and maintenance needs to the Director of Operations in a timely manner to ensure safety and aesthetic consistency on a daily basis. Work directly with the leadership team to promote a strong and unified leadership dynamic-breaking barriers of separation between FOH and BOH. Lead daily pre-shift meetings, updating staff on operational and service changes and encouraging an open-door environment. Oversee and manage the dining room management team, ensuring that they are performing up to standard and supporting the needs of the restaurant in their given roles. Manage upkeep of FOH training materials, working collaboratively with the Director of Operations to ensure service standards are communicated and upheld. Enhance and strengthen guest relationships, established and new, recognizing regular guests and VIPs. Promote cooperative effort, a team spirit, good morale and positive culture among employees. Resolve complaints from guests in a polite, friendly manner, ensuring complaints are escalated to the Director of Operations when necessary. Ensure the entire space looks, smells, and feels great (lighting, temperature, bathrooms, cleanliness, and seating arrangements) Participate in training about standardized policies (HR, fire, hygiene, health, safety, employee handbook, etc.) Set an example for impeccable service, maintaining the ability to do any FOH job in the restaurant in the absence of staff or during moments of high volume. Responsible for ensuring that all opening duties, server checkouts, and restaurant closing duties are performed daily to standards, delegating this responsibility when appropriate. Maintain a strong understanding of company background, core values and philosophy. Adhere to all company safety and sanitation policies and procedures. Perform other work-related duties as assigned. Brand Understand and communicate Monte's values and brand philosophy to customers and staff and set the tone for a positive work environment. Promote Monte's vision while establishing us as an innovator within our industry. Actively involved in Monte's publicity opportunities and community outreach. Walks the talk with who we are and what we stand for internally and externally. Brings to life a guest-centric vision with our retail operations. Sanitation, Hygiene, and Safety Maintain and strictly abide by state sanitation/health regulations and hotel requirements and procedures. Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. Inspect the cleanliness and organization of the line and workstations; rectify any deficiencies. Inspect the cleanliness and working condition of all tools, equipment and supplies, ensuring everything complies with standards. Reports to the General Manager of any maintenance or repairs needed. Inform supervisor on duty immediately of any DOH or OSHA/workplace safety violations. Maintain proper storage procedures as specified by Department of Health requirements. Menu Knowledge Maintain an understanding of Monte's food menu. Have a grasp of Monte's beverage program and be able to summarize our philosophy and identify our different offerings. Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff. Experience/Education Minimum 5-7 years working in a high-touch restaurant environment. Restaurant Management Certification or college degree, preferred. Previous management experience required. Experience with operations management, team management, and team development. Proficient in a variety of technology systems, especially Google Suite, Toast POS, Resy, and 7Shifts. Able to work nights, weekends and holidays, and variable schedule, per the needs of the business. Hold valid ABC certificates Willingness to maintain a clean, healthy, and safe working environment. Ability to coordinate multiple activities with attention to detail. Ability to work independently, with minimal supervision. Physical Demands and Work Environment Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook. Ability to be flexible with job demands and open-minded when being asked to complete tasks. Ability to operate and use all equipment necessary to run the restaurant. Ability to handle stress under pressure. Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds. Ability to work varied hours/days as business dictates. Ability to stand and walk for up to 8-10 hours a day, including moving between multiple levels while utilizing stairs. Endwell Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.