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  • Director of Customer Experience Transformation

    Athens Services 4.6company rating

    Customer service manager job in Baldwin Park, CA

    The Director of Customer Experience Transformation (CX) is a strategic and forward thinking leader responsible for transforming how Athens Services understands, designs, and delivers exceptional customer experiences across every touchpoint. This role leads the innovation, analytics, and improvement engine behind our Experience Strategy-empowering teams through data, technology, and human-centered design to create lasting loyalty and operational excellence. A passionate advocate for both customers and employees, this leader will use advanced experience management platforms-particularly Qualtrics XM-to translate insights into measurable outcomes, driving continuous improvement across service, operations, and digital channels. Key Responsibilities Strategic Leadership & Transformation • Develop and execute the enterprise-wide Customer Experience Strategy that aligns with Athens' “People, Service, Environment” values and supports organizational growth. • Lead a portfolio of transformation initiatives focused on experience innovation, data driven decision making, and continuous improvement. • Partner cross-functionally (Operations, IT, Sales, HR, and Marketing) to embed CX principles into systems, processes, policies, technology, and daily practices. • Serve as a trusted advisor to leadership peers translating insights into strategic priorities, policies, and action plans. Experience Management & Analytics • Champion Qualtrics Experience Management (XM) as the backbone of Athens' voice-of customer program, overseeing deployment, adoption, and integration with enterprise systems. • Lead customer persona identification and segmentation to ensure programs and communications are tailored to the unique needs, behaviors, and motivations of each customer group. • Design and maintain end-to-end customer journey maps that visualize key pain points and moments of truth across the service lifecycle, driving targeted improvements and innovation opportunities. • Design dashboards, scorecards, and analytics that measure NPS, CSAT, CES, retention, and service excellence across customer journeys. • Identify emerging patterns and predictive indicators to proactively resolve service friction and elevate customer trust. • Use AI, automation, and advanced analytics to transform raw feedback into strategic insights and innovation opportunities. Operational Excellence & Process Innovation • Lead continuous improvement initiatives using Lean, Six Sigma, and service design methodologies to improve end-to-end experiences. • Redefine KPIs, SLAs, and quality metrics to align with world-class standards enabled through Genesys and Qualtrics integration. • Oversee change management and readiness across departments to ensure successful adoption of new CX tools and processes. Team Leadership & Culture • Lead and inspire a diverse team of customer experience professionals, analysts, and leaders. • Cultivate a customer-obsessed culture grounded in empathy, accountability, and performance excellence. • Foster collaboration, recognition, and growth-ensuring that every employee understands their role in creating exceptional experiences. Innovation & Future Readiness • Benchmark against global best practices and design-thinking frameworks to keep Athens on the forefront of CX innovation. • Leverage technology, automation, and AI-driven personalization to anticipate customer needs and deliver seamless interactions. • Represent Athens as a thought leader in customer experience, both internally and within the industry. Qualifications Required • 10+ years of progressive leadership in customer experience, service operations, or transformation roles. • Proven success implementing or managing Qualtrics XM or similar experience management platforms (Medallia, Salesforce Experience Cloud, etc.). • Deep expertise in CX strategy, analytics, and change leadership across complex, multi-site organizations. • Strong analytical, problem-solving, and storytelling skills-able to translate insights into executive-level recommendations. • Excellent communication and influencing skills with cross-functional and executive teams. • Bachelor's degree in Business, Marketing, Organizational Leadership, or related field. Preferred • Master's degree (MBA or similar) preferred. • Certification or experience in Lean Six Sigma, Service Design, or Process Improvement. • Experience leading large-scale customer operations or contact center transformations. • Bilingual English/Spanish and local market understanding (Southern California) a plus. Why Join Athens At Athens, Experience is Everything. As we modernize our systems, elevate service delivery, and strengthen our connection to the communities we serve, this role will be pivotal in designing the future of customer experience-one that blends technology, analytics, and heart to deliver excellence every day.
    $127k-186k yearly est. 1d ago
  • Customer Success Manager [80695]

    Onward Search 4.0company rating

    Customer service manager job in Culver City, CA

    We're partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team. The application deadline for this role is XX/XX/XXXX. Customer Success Manager Responsibilities: Build and nurture strong client relationships, acting as the main point of contact throughout campaigns. Manage end-to-end campaign setup, including creative production, asset review, and trafficking. Monitor campaign performance, optimize media plans, and deliver insights to maximize results. Collaborate with internal teams to align campaign strategies and ensure client satisfaction. Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth. Customer Success Manager Qualifications: Bachelor's degree in Sales, Advertising, Marketing, or Business. At least 3 years of experience in digital media planning and/or buying. Strong knowledge of industry metrics and advertising ecosystems. Excellent customer service skills with the ability to translate client needs into effective recommendations. Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools. Perks and Benefits: Medical, Dental, and Vision Insurance. Life Insurance. 401(k) Program. Commuter Benefit. eLearning and Ongoing Training. Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.
    $91k-142k yearly est. 1d ago
  • Customer Service Project Manager

    Russell Tobin 4.1company rating

    Customer service manager job in Pomona, CA

    Job Title: Project Manager I Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview) Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate) Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office) Job Description: Support project management staff in completing necessary tasks/deliverables to ensure project success Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity Collaborate and communicate with both internal and external stakeholders on project status Perform necessary tasks to ensure project completion such as (but not limited to): Sending easement requests Sending contracts/invoices Confirming receipt of payment/executed contracts Releasing meters to operations personnel Checking project status and dependencies, and communicating status to internal and external stakeholders Inputting data into systems Generating reports regarding project status/health and providing to both internal and external stakeholders Processing initial customer submittals, and routing the submittals to the appropriate stakeholders Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders Attend status update calls with stakeholders, and presenting on current project status Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives Job Qualifications: Min High School Diploma or equivalent Min. 2 years analytical experience reviewing and interpreting data sets Min. 2 years project coordination/management experience Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) Utility industry experience preferred Experience with database software (Access, SAP, or equivalent) Field work not required, the onsite work will be done from an business office Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well. This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented. “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
    $45-48 hourly 2d ago
  • Director, Talent Relations

    Academy of Motion Picture Arts and Sciences 3.3company rating

    Customer service manager job in Los Angeles, CA

    Department: Awards Productions and Events Reports to: Chief Oscars Officer Employment Type: Full-Time/Exempt Compensation: $105,000.00 - $115,000.00 Summary/Objective: The Academy of Motion Picture Arts and Sciences seeks a dynamic and experienced Director, Talent Relations to lead talent engagement and management across high-profile programs and events for the Academy, Academy Foundation, Academy Museum, and the Oscars . This role is responsible for cultivating and maintaining professional relationships with filmmakers, artists, including Academy members and industry leaders, to ensure their participation enhances the mission-driven work of the Academy. The Director will collaborate across departments with internal teams and external partners to secure talent for film programs, public events, and educational initiatives, including support for the Oscars . The ideal candidate is a strategic thinker, an exceptional communicator, and an experienced relationship builder with a deep respect for filmmakers and artists, as well as an understanding of the fast-paced, high-profile environment in which the Academy operates. Essential Functions of the Job: Oversee talent relations across the Academy -leading outreach efforts. Secure and manage participation of filmmakers and artists for Museum exhibitions, public screening programs, and signature events such as the Student Academy Awards, Sci Tech Awards, and Oscars-related events. Collaborate with internal teams, including event production, marketing and communications, curatorial, programming and education, member relations, and digital to align talent appearances with institutional goals. Serve as a liaison between Academy-wide events and high-profile talent, their representatives, studios, and partners - working collaboratively with internal teams to support and fulfill requirements necessary for each event and program. Guide and support talent engagement for year-round programs, including educational initiatives, global outreach, and community engagement. Manage a team of direct reports and work with external consultants and vendors, oversee talent tracking reports, agendas, and update documents for leadership. Oversee, manage, and train teams involved with talent outreach, onsite experience, and logistics at Academy-wide events. Maintain comprehensive and up-to-date knowledge of the entertainment landscape, including emerging talent and cultural trends. Required Competencies: A minimum of 6 years' experience is required in talent relations, publicity, artist management, cultural and/or nonprofit, or a related field within the film, media, or arts industries. A bachelor's degree is preferred but not required. Must have at least 3 years of people management experience, including direct oversight of staff performance management and professional development. Established network of professional contacts and relationships with artists and industry representatives, with knowledge of global talent strategy, preferably within the entertainment industry. Strong project management skills with the ability to lead multiple programs simultaneously. Exceptional interpersonal and communication skills, with a high level of discretion. Intermediate proficiency in MS Office Suite and various electronic communication tools. Experience working on live events, red carpet moments, and high-stakes talent engagements preferred. Proven ability to work collaboratively in a professional work environment and diplomatically with internal teams and external stakeholders. A passion for film, history, and advancing the Academy's mission to inspire imagination and connect the world through cinema. Availability to work evenings and weekends, as needed, for events and programming. A commitment to diversity, equity, accessibility, and inclusion. Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture. Benefits: Comprehensive medical, dental, and vision coverage. Life insurance. 15 days of PTO, plus company-paid holidays. Additional time off, including summer hours, winter hours, and a cultural floating holiday. Paid sick leave. Paid parental leave. 401k retirement plan with a company match. Clean Air Commuter Program. Employee Assistance Program through CompPsych Guidance Resources. Wellness benefits through Cigna Healthcare. Free access to 16,000+ online courses through LinkedIn Learning. Free Academy membership screenings. Free tickets and screenings at the Academy Museum. Employee discounts through LifeMart and Working Advantage.
    $105k-115k yearly 4d ago
  • Customer Success Manager

    Social Native 3.6company rating

    Customer service manager job in Los Angeles, CA

    Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L'Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions. We are seeking a Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively. Key Responsibilities: Client Strategy & Success Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape. Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI's and overall marketing goals. Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning. Account & Revenue Management Maintain and grow client relationships by driving retention, renewals, and expansion opportunities. Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI. Identify opportunities to optimize and scale client programs through tailored solutions and best practices. Cross-Functional Collaboration Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs. Partner with creators to ensure content meets brand expectations and delivers measurable impact. Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements. Qualifications: 3+ years of experience in account management or customer success, working directly with marketing agencies or brands. Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space. Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives. Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations. Analytical mindset, with the ability to interpret data and provide actionable insights. Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving. Social Native Perks: One of the best perks about Social Native is working with amazing talented people! Come see what it's like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great. Attractive health, dental and vision insurance coverage Competitive compensation structure 401(k) retirement plan Unlimited vacation policy
    $90k-141k yearly est. 2d ago
  • Customer Service Manager

    24 Seven Talent 4.5company rating

    Customer service manager job in Huntington Park, CA

    Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $70K annually We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team. We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth. What You'll Do: Lead day-to-day operations of the on-site customer service department Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations Analyze customer feedback and performance metrics to drive continuous improvement Develop, implement, and maintain customer service policies, procedures, and best practices Hire, train, coach, and manage a high-performing team Partner cross-functionally with operations, accounting, sales, and logistics Maintain high standards of professionalism, responsiveness, and accuracy What We're Looking For: Proven experience in Customer Service Management or customer support leadership Strong analytical and problem-solving skills Excellent written and verbal communication Demonstrated ability to lead and motivate a team Ability to thrive in a fast-paced, on-site environment Prior experience with ApparelMagic strongly preferred Bachelor's degree in Business, Communications, or related field preferred Systems & Tools Experience (Preferred): ApparelMagic Shopify Gorgias Amazon Seller Central NU Order GS1 EDI Why Join Us: Leadership role within a fast-growing premium fashion brand Opportunity to build and scale a department with real impact Collaborative, entrepreneurial work environment Competitive compensation based on experience
    $70k yearly 2d ago
  • Senior BIM Manager (4D Fuzor)

    Yoh, A Day & Zimmermann Company 4.7company rating

    Customer service manager job in Glendale, CA

    Yoh has an exciting opportunity for a Senior BIM Manager (4D Fuzor Required) to join our Global Entertainment client. The ideal candidate will have 6+ years of relevant working experience and live within a commutable distance to the office in Glendale, CA for a hybrid work environment (4 days in office). See below for abbreviated job responsibilities and requirements. If after reviewing, you are interested in learning more about this, or other opportunities, please apply with your updated resume ASAP. Title: Senior BIM Manager (4D Fuzor) Compensation: $100-125/hr Type: 36-Month Contract Industry: Entertainment Overview The Senior BIM Manager will lead the implementation and advancement of Building Information Modeling (BIM) and Virtual Design & Construction (VDC) technologies across large-scale, multidisciplinary design and construction projects. The role focuses on integrating 3D and 4D modeling processes, driving innovation in digital project delivery, and supporting the full lifecycle of major built-environment initiatives-from concept through construction and turnover. This position reports to the Design & Construction Technology Manager and collaborates directly with project leadership teams, including design, engineering, and construction management stakeholders. The successful candidate will bring deep technical expertise in BIM and 4D visualization, a collaborative mindset, and strong communication skills to foster technology adoption and excellence in project delivery. Key Responsibilities Partner with project leadership to implement BIM and VDC strategies supporting all phases of project development. Develop and manage 4D simulation models using Fuzor or equivalent tools, integrating 3D geometry with scheduling data to visualize construction sequencing. Support planning and coordination teams with ongoing updates to 4D models throughout the project lifecycle. Lead advanced site simulations and visual analyses to improve project execution and communication. Establish and oversee model management standards, ensuring efficient model performance and interoperability across platforms. Coordinate multi-discipline BIM collaboration workflows using tools such as Autodesk Revit, Navisworks, and BIM 360/ACC. Provide hands-on technical support and mentorship to project teams in model authoring, data management, and visualization techniques. Develop and implement model-based coordination strategies aligned with project goals and best practices. Represent project technology interests with internal and external stakeholders, advocating for digital construction innovation. Document and share lessons learned to refine organizational BIM/VDC methodologies. Maintain model health, data consistency, and proper setup of collaborative environments across all project systems. Contribute to deployment strategies for new software tools and digital workflows to enhance design and construction integration. Qualifications Required: Bachelor's degree in Architecture, Engineering, Construction Management, or related field. Minimum 6 years of progressive BIM/VDC management experience on large, complex projects. Proven expertise with Fuzor 4D (or comparable 4D simulation platforms) for integrating design models and construction schedules. Advanced proficiency in Autodesk Revit, Navisworks, and BIM 360/ACC platforms. Strong understanding of model coordination, clash detection, and data-driven workflows. Demonstrated success implementing BIM/VDC strategies that enhance project performance and collaboration. Excellent communication and presentation skills; comfortable leading discussions and training sessions across teams. Ability to troubleshoot complex model and visibility issues within Revit and Navisworks environments. Experience developing and enforcing Level of Development (LOD) standards for project deliverables. Skilled in managing multi-trade coordination and complex 3D/4D data exchanges. Preferred: Advanced knowledge of Rhino, Grasshopper, Dynamo, Python, or other visual scripting tools. Experience with SolidWorks, SketchUp, Maya, or Civil 3D for specialty modeling. Familiarity with parametric modeling, data integration, and digital twin workflows. Strong understanding of project controls-scope, schedule, and budget alignment. Prior experience supporting large creative, entertainment, or technically complex building programs. Working knowledge of reality capture or laser scanning technologies. Estimated Min Rate: $87.50 Estimated Max Rate: $125.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************
    $100-125 hourly 5d ago
  • Studio Manager

    Karen Lord Pilates Movement

    Customer service manager job in Los Angeles, CA

    Studio & Front Desk Manager Karen Lord Pilates Movement - Los Angeles, CA Full-time | Multi-location wellness studio (3 locations + 4th opening Jan.) About Us Karen Lord Pilates Movement offers a modern classical-Pilates experience with an athletic edge. We currently operate three locations and will open our fourth in January. We're seeking a dedicated leader who loves fitness + wellness and shares our brand's contemporary, inclusive ethos. Your Role As Studio Manager, you are the operational backbone of our studio network. You'll oversee people, process, and guest experience-ensuring each location feels exceptional, efficient, and aligned with our brand. Key Responsibilities: Recruit, hire, train and, when necessary, terminate front-desk staff; build and manage weekly staff schedules. Serve as primary operational contact for front-desk and trainer teams. Optimize trainer schedules, manage private-session bookings, and respond to client inquiries. Deliver outstanding customer support; resolve client concerns calmly and positively. Maintain and update studio policies, procedures, and operations manuals. Enforce studio standards and ensure staff + clients follow guidelines. Manage product inventory, supplies, and ordering workflows. Represent ownership, execute strategic vision, and organize special events + brand collaborations. Maintain a clean, organized, and professional studio environment. The role may include some front-desk hours when needed. Driving required: the position will travel to multiple locations. Required Skills & Attributes Proven interpersonal + leadership skills; customer-service oriented. Highly organized with strong multitasking and operational focus. Exceptional attention to detail and a proactive mindset. Tech-savvy: adept with scheduling systems, Mindbody software, and business operations. A kind, positive, upbeat personality that aligns with our inclusive studio culture. Interest in fitness and wellness; experience in a studio environment strongly preferred. Why You'll Love Working Here Join a growing boutique Pilates group with expansion ahead. Work in a supportive, care-first team culture that values growth and internal promotion. Opportunity to lead and shape operations across multiple locations. Compensation & Benefits Salary is competitive and commensurate with experience. We also offer opportunities for growth, team development, and involvement in a rapidly expanding studio brand. To Apply: Send your resume and a brief cover letter explaining why you're excited about joining Karen Lord Pilates Movement. We look forward to speaking with you! Job Type: Full-time Benefits: Employee discount Paid time off Work Location: In person
    $55k-147k yearly est. 3d ago
  • Import Manager

    Brightpath Associates LLC

    Customer service manager job in Long Beach, CA

    As the Import Manager of Customs Brokerage Operations, you will be instrumental and responsible for the growth and development of the Customs Brokerage Operations of our Long Beach Branch Office. We are looking for someone that has the proven success, knowledge and experience in the industry to help establish best practices, while progressively growing a team. KEY RESPONSIBILITIES: · Oversee the provision of Customs Brokerage services to our customers · Develop, implement, and continuously enhance all Customs Brokerage policies and procedures · Provide guidance on U.S. Customs laws, regulations and other requirements to internal teams and external customers · Map company process flows and continuously review to identify efficiency gains · Review and monitor all U.S. Customs rejections, requests for information, and other inquiries · Resolve customs and import compliance issues · Lead and develop a team of Customs Brokers and Entry Writers · Stay current with developments and changes in regulations and other government requirements · Oversee compliance with applicable regulations, other government requirements and company standards QUALIFICATIONS: · U.S. Customs Broker License MUST · 7+ years' experience in Customs Brokerage Operations · Strong understanding of US Customs and related laws, regulations and requirements · Results oriented with the drive to grow a customs brokerage operation · Demonstrated experience with strategic planning initiatives · Strong analytical skills with a systematic problem-solving approach · Managerial experience and team building experience is a plus · Bachelor's degree is strongly recommended for those applying
    $60k-86k yearly est. 3d ago
  • Senior Manager, Publishing (Games) Temp

    Skybound Entertainment

    Customer service manager job in Los Angeles, CA

    Who We Are We are Skybound. We love creators. We love fans. We love thrilling games, indelible images, and moving stories. Our roots are in comics, but our brands extend to video games, television, movies, merchandise, and live experiences. We take special pride in original tales, fresh characters, and diverse voices. From well-known franchises to freshly-minted originals, we offer the chance to join brilliant creators shaping a new generation of entertainment in a concentrated, agile environment where every perspective matters, and any idea can create a breakthrough. Opportunity Skybound is looking for an owner-minded Senior Manager, Publishing to lead go-to-market efforts on Invincible VS and future titles across the Skybound Games portfolio. This individual will be a strategic driver of product marketing across development, marketing and Skybound's broader entertainment ecosystem. As the lead on go-to-market strategy, you'll craft player-centric plans rooted in insights, shape product positioning, and bring campaigns to life in ways only Skybound can. You'll partner closely with our Development team oo ensure our games are launched with intention, creativity, and a unified narrative - across community, content, paid media, digital storefronts, influencers, PR, events, and beyond. You bring structure to ambiguity, thrive in cross-functional environments, and understand how to move from big-picture strategy to hands-on execution. If you're passionate about connecting games with players and finding bold, unexpected ways to stand out in a crowded market - this is your role. Reports: This position will report to Skybound's Senior Director, Publishing (Games) Responsibilities Include: Develop and lead go-to-market plans for Skybound Games titles by defining target audiences, prioritizing features, and creating player-first messaging strategies. Shape and validate product positioning, ensuring clear, compelling narratives for players and stakeholders from concept through launch. Collaborate with internal and external Development teams to understand the product roadmap, align on vision, and give feedback that supports long-term development and player satisfaction. Serve as the central driver of campaign execution - identifying blockers, enabling teams, and connecting the dots across all marketing functions. Partner across Skybound teams (Comics, Licensing, Content, Social, Community) to ensure fully integrated, cross-medium campaigns. Collaborate with Creative, UA, Community, Influencer, Events, and PR leads to bring campaigns to life across all player touchpoints. Use data and player research to inform marketing decisions and product feedback loops. Monitor performance metrics, define KPIs, and report on campaign effectiveness and ROI. Champion bold thinking and risk-taking - bringing fresh ideas for launching and sustaining games in ways that break through the noise. Role Requirements: 6+ years of experience in brand, publishing or product marketing, preferably in the games industry. Demonstrated success launching and sustaining live digital products or services. A strategic thinker with hands-on experience turning insights into high-performing campaigns. Proven ability to lead cross-functional initiatives and coordinate internal/external teams toward shared goals. Strong data literacy - able to track KPIs, interpret player insights, and apply learnings to future campaigns. A compelling storyteller - both in written communication and in your ability to rally teams around a marketing vision. Skilled in campaign planning, messaging strategy, and channel coordination. Game industry experience as both a professional and a player. Entrepreneurial mindset with the ability to thrive in a fast-paced, ambiguous environment. Bachelor's degree in Marketing, Business, Communications or related field. MBA is a plus. Salary Range: $130,000 - $150,000 USD / Year Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training, level of responsibility, budgetary considerations, and tenure at the company. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on the circumstances of each role. Benefits Skybound offers a wide array of benefits including medical, dental, vision, life insurance, flexible spending and dependent care accounts, as well as free counseling through our Employee Assistance Program (EAP). We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement. Company Overview Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including The Walking Dead and Invincible . Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling The Walking Dead video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres. Invincible is one of Skybound's tentpole franchises (celebrating 20 years!) and spans the world of comic books, merchandise, video games, and the critically acclaimed adult animated television series on Prime Video. Now in its second season, the television show has consistently ranked as one of Prime Video's top-streamed series with a 99% score on Rotten Tomatoes. The show stars Steven Yeun, with Sandra Oh, Zazie Beetz, Grey Griffin, Chris Diamantopoulos, Walton Goggins, Gillian Jacobs, Jason Mantzoukas, Ross Marquand, Khary Payton, Zachary Quinto, Andrew Rannells, Kevin Michael Richardson, Seth Rogen, and J.K. Simmons. Executive producers include Skybound's own Robert Kirkman, David Alpert, and Margaret M. Dean. Equal Opportunity Employer At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status. Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance. For more information on our Privacy Policy, visit: ***************************************
    $130k-150k yearly 3d ago
  • General Manager(Air Freight/Warehouse) - Fluent in Mandarin

    Comrise 4.3company rating

    Customer service manager job in Carson, CA

    General Manager - Air Freight Import & E-commerce Logistics A fast-growing international logistics company specializing in air freight import and cross-border e-commerce parcels. We handle both traditional B2B cargo and high-volume parcel shipments from Asia to the U.S., covering air transport, customs clearance, LAX terminal pickup, warehouse breakdown, sorting, and last-mile distribution. Key Responsibilities • Oversee all Los Angeles operations: air import, customs clearance, LAX terminal pickup, warehouse breakdown, and distribution. • Manage both bulk cargo and small parcel business lines. • Lead cooperation with airlines, terminals, customs brokers, and trucking partners. • Supervise warehouse operations including ULD breakdown, sorting, palletizing, and dispatching. • Implement cost control, efficiency optimization, and compliance processes. • Build and manage local teams (operations, customs, warehouse, admin). Qualifications • 5+ years of air import logistics or cross-border e-commerce experience. • In-depth understanding of customs clearance, LAX cargo terminal operations, and warehouse breakdown procedures. • Proven experience in team management and cross-department coordination. • Strong communication and problem-solving skills; bilingual English/Chinese preferred to work with the cross-border team. • Resources in LAX terminals, customs brokers, or trucking are a plus.
    $124k-189k yearly est. 4d ago
  • Warehouse and Delivery Center Manager

    Diverse Logistics Services, LLC

    Customer service manager job in La Mirada, CA

    We are seeking a dynamic Warehouse General Manager to oversee all aspects of warehouse operations. Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. The ideal candidate will be responsible for managing the day-to-day activities, optimizing processes, and ensuring efficient operations within the warehouse facility. xevrcyc The Warehouse General Manager will play a key role in driving continuous improvement initiatives and maintaining high standards of quality and productivity.
    $58k-94k yearly est. 1d ago
  • Studio Photography Manager

    PTR Global

    Customer service manager job in Culver City, CA

    Studio Photography Manager Duration: Contract We are seeking a highly skilled and experienced Studio Photography Manager to oversee and manage all aspects of studio photography operations. The ideal candidate will have a strong background in photography, excellent organizational skills, and the ability to lead a team to deliver high-quality results. This role requires a creative and detail-oriented individual who can ensure the smooth execution of photography projects while maintaining the highest standards of quality. Responsibilities: Manage and oversee all studio photography operations, including scheduling, equipment maintenance, and workflow coordination. Lead a team of photographers and support staff to ensure the successful execution of photography projects. Collaborate with clients and creative teams to understand project requirements and deliver exceptional results. Maintain and organize studio equipment, ensuring it is in optimal working condition. Ensure all photography meets quality standards and aligns with project goals and brand guidelines. Stay updated on industry trends and advancements in photography techniques and equipment. Manage budgets and timelines for photography projects, ensuring efficient use of resources. Qualifications: Proven experience as a Studio Photography Manager or in a similar role. Strong knowledge of photography techniques, equipment, and software. Excellent leadership and team management skills. Exceptional organizational and time management abilities. Strong communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Creative mindset with a keen eye for detail. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $50 - $52 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
    $50-52 hourly 3d ago
  • General Manager

    Ciresimorek

    Customer service manager job in Los Angeles, CA

    Core Requirements: Bachelor's degree 10+ years in Manufacturing Operations management with current P&L responsibility Preferred Requirements: MBA degree The successful candidate will play a key role in directing and executing business goals and objectives to achieve profitable and sustainable growth. This includes implementing key business initiatives, such as lean manufacturing, and helping to develop high-performance teams. The ideal candidate should be an impact player with a proven track record of accomplishments, understand the business implications of decisions, and demonstrate a strong orientation toward profitability. CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and around 2,000 Operations placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement. Responsibilities: Complete leadership responsibility for performance and overall development of the business unit Manage the operations with a result-driven framework focused on safety, quality, and continuous improvement to meet and exceed customer expectations and business goals Empower teams with a managerial style that is collaborative, inclusive, and balanced in approach to achieve commitments Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals Integrate manufacturing, materials, and maintenance functions, ensuring processes result in high-quality throughput Lead efforts to continuously improve the division's competitive position, resulting in reduced turn time and cost Provide leadership and employee development through selection/talent acquisition, performance management, training/development, coaching/mentoring, and motivation of management, supervisory, and hourly personnel in alignment with the business goals and objectives Confidentiality is guaranteed. Applications require a resume/CV with contact information. Learn more about us at CiresiMorek.
    $65k-128k yearly est. 15h ago
  • General Manager, Beacon

    Critical Role

    Customer service manager job in Los Angeles, CA

    Beacon is Critical Role's membership service, a platform designed to bring fans closer to the stories, worlds, and creators they love. We're seeking an entrepreneurial, product-focused General Manager to lead Beacon through its next stage of growth. The GM will shape the product, inspire the team, and champion the community, ensuring Beacon evolves alongside the ways audiences connect with stories and creators. This role requires both strategic leadership and creative vision, blending data-driven insights with bold storytelling instincts. The GM will steer Beacon as a platform, a product, and a community... balancing business performance with an authentic fan-first experience. JOB SUMMARY The General Manager of Beacon will own end-to-end responsibility for the platform's success. This role blends product leadership, operational execution, technical visioning, financial oversight, and audience growth. The GM will ensure Beacon delivers a world-class UI/UX, scalable SVOD infrastructure, and unique customer ecosystem while delivering sustainable business performance. This is a full-time role with a starting salary in the range of $180,000-$250,000 annually. It is a hybrid position based out of our office in Burbank, CA. AREAS OF FOCUS Elevate the user experience through brand, technical, content, community and commerce enhancements. Anchor content and enhancements in observed user behavior, aligning them with well-defined customer journeys and incorporating frequent learning loops for continuous improvement. Ensure prolific access to content and tools by developing a connected ecosystem of IP, experiences and audiences. ESSENTIAL DUTIES and RESPONSIBILITIES [Other assignments, projects, and duties not outlined below may be required] Product & User Experience Defines and owns the product vision and roadmap for Beacon. Ensures the platform delivers an exceptional and intuitive UI/UX across web, mobile, and connected devices. Partners with design and engineering teams to continuously refine user journeys, engagement flows, and accessibility standards. Develops and tests platform/brand engagement and membership models such as tiers, perks, tools and programs to increase subscriber lifetime value and retention. Platform Development Leads SVOD product development, including subscription management, payments, content delivery, and DRM. Oversees technology stack decisions with a focus on scalability, performance, and security. Drives innovation in personalized recommendations, community engagement features, and content discovery. Explores alignment across IP ecosystems to uncover savings, efficiencies and user flow. Business & Financial Leadership Owns the P&L for Beacon.tv, balancing cost control with revenue growth. Develops financial models, forecasting subscriber growth, churn, ARPU, and operational costs. Optimizes pricing, subscription tiers, and promotional strategies. Identifies and evaluates partnership opportunities with distribution platforms, payment providers, and third-party technology partners. Owns platform growth strategy from content consumption to membership engagement Identifies and implements new revenue streams including memberships, creator monetization tools, and community features. Customer Experience Excellence Leads CX strategy to ensure seamless, personalized, and community-driven subscriber experiences across all touchpoints. Implements data-driven insights for improving onboarding, support, feedback loops, and subscriber engagement. Champions a user-friendly, responsive platform environment that supports long-term loyalty and brand advocacy. Team & Operations Builds and leads a cross-functional team across product, engineering, design, marketing, and operations. Implements KPIs to measure performance across product health, user growth, and financial sustainability. Fosters a culture of accountability, creativity, innovation and operational discipline. EDUCATION Bachelor's degree required EXPERIENCE & QUALIFICATIONS 10+ years of experience in product management, digital media, or technology leadership roles. Experience at the intersection of creative direction, brand strategy, and digital product leadership. Proven track record building or scaling an SVOD/OTT platform. Strong understanding of UI/UX principles and ability to translate customer needs into product solutions. Technical fluency with streaming technologies, DRM, CDN, APIs, and subscription infrastructure. Demonstrated ability to manage P&L, forecast revenue/costs, and build scalable financial models. Proven experience leading diverse creative, technical, and operational teams in high-growth environments. Entrepreneurial mindset with a bias for action and problem-solving. Experience with community-driven media products or fan engagement platforms. Familiarity with emerging distribution models. Proven ability to scale creative and product strategies across global audiences and markets.
    $65k-128k yearly est. 15h ago
  • General Manager

    Clearchoice Dental Implant Centers 4.2company rating

    Customer service manager job in Torrance, CA

    Join ClearChoice Dental Implant Centers as a General Manager Ready to be part of something transformative? Join ClearChoice Dental Implant Centers an industry leader changing lives through advanced dental implant solutions. As a General Manager, you'll lead a high-performing team and ensure your center operates at peak performance-delivering life-changing results for patients and exceptional outcomes for your team. Job Type: Full-Time Salary: $90,000-$100,000 base plus annual bonus potential Why ClearChoice is the best choice for your career: •Competitive base salary • Work in a patient-focused environment with a team that empowers you to succeed • Enjoy a predictable Monday-Friday schedule-no weekends required • Take advantage of full healthcare benefits including medical, dental, and vision • Access a 401(k) retirement savings plan with company match • Paid time off and holidays to ensure you maintain a healthy work-life balance • Continuous training and professional development to sharpen your skills • Thrive in a collaborative, supportive, and mission-driven culture • Be part of a company where your passion for helping others leads directly to success-both for your patients and your career What You'll Do: Lead daily operations of the dental center, ensuring clinical and business excellence Oversee patient experience and workflow from consultation through treatment Manage and support a multidisciplinary team of doctors, clinicians, and staff Implement and drive business strategies to meet performance and financial goals Ensure compliance with operational standards, policies, and regulatory guidelines Analyze data to identify opportunities for growth and operational improvement Partner with the doctor to ensure high-quality patient care and service delivery Manage center financials including budgets, forecasts, and P&L oversight Champion a positive, inclusive, and accountable team culture Support ongoing staff training and development to drive success Skills and Experience We're Looking For: 5+ years of operational leadership experience, preferably in healthcare, retail, or hospitality Proven success in leading teams and driving financial results Strong business acumen, including P&L management and strategic planning Ability to coach and motivate high-performing teams Excellent communication, organizational, and problem-solving skills Experience working in a fast-paced, service-oriented environment Bachelor's degree preferred; MBA or relevant advanced degree a plus Why Choose ClearChoice? ClearChoice Dental Implant Centers are transforming smiles and lives across the country, with over 100 locations and more than 100,000 smiles restored. As part of TAG - The Aspen Group, we're committed to bringing better dental care to more people, alongside Aspen Dental, as part of the TAG family of brands. Ready to Join Us? Take the next step toward a meaningful, rewarding career at ClearChoice Dental Implant Centers. Apply today and be part of a team that's changing lives, one smile at a time. TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental , ClearChoice Dental Implant Centers , WellNow Urgent Care , Chapter Aesthetic Studio, and Lovet Pet Healthcare. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com. TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $90k-100k yearly 2d ago
  • Store Manager

    D.S. & Durga

    Customer service manager job in Los Angeles, CA

    Since 2008, D.S. (a musician turned-self-taught-perfumer) & Durga (an architect-turned-designer) have been making original perfumes with the rarest, premium ingredients. All perfumes created in-house in Brooklyn, NY. Each of our perfumes is a rich narrative with liner notes, playlists, images, graphics, and films that expand upon the world inside the glass. Perfume is Armchair Travel. The Role We are looking for a customer focused, fragrance-obsessed, and sales driven retail manager to join our growing retail team and lead our West Coast flagship on Abbot Kinney. The ideal candidate will drive store sales and profitability through outreach, relationship building and clienteling, while working to elevate the customer experience through exceptional team leadership. This role is directly responsible for the fiscal success of the store as well as all aspects of store operations including recruitment, talent management, customer service, visual merchandising, facility management, vendor relations, loss prevention, cleanliness, and collaboration with the studio team. This is a hands-on selling and outreach position and the ability and desire to spend time on the sales floor working with clients, conducting outreach and prospecting is essential to the success of the role. Responsibilities Meet and exceed sales goals through in-store efforts as well as outreach including clienteling, eventing, and networking. Manage daily operations of business and ensure sales goals are met. Direct employees in daily operations such as serving customers, inventory, reconciling cash and managing in store marketing. Lead and train the store sales team, demonstrate expert-level product and brand knowledge alongside selling techniques. Provide an exceptional customer experience, including resolving customer service issues with positive results. Conduct hiring, training and onboarding of new employees. Ensure adherence to state and federal labor laws as well as health and safety regulations. Track and manage inventory at the store. Create and foster a happy, energetic, and positive store culture. Qualifications 5+ years of luxury retail sales and clienteling experience. 3+ years of retail management experience preferred. Proven success driving sales and achieving target sales plans. Excellent selling, clienteling, and client prospecting skills. Ability to work in a fragranced work place/store, must love fragrance. Demonstrated ability to train employees and be an effective salesperson. Strong customer service, management and communication skills. Expert knowledge in store operations. Experience with Shopify POS is a plus. Desire and ability to work a flexible retail schedule; including weekends, some holidays and evenings. Apply here or email your cover letter and resume to ********************* Additional Details Job Type: Permanent DS & Durga is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. DS & Durga does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential. The compensation offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage pay transparency for a seamless candidate experience.
    $40k-67k yearly est. 2d ago
  • Store Manager

    Luckyscent

    Customer service manager job in Los Angeles, CA

    Company: Lucky Scent | Scent Bar Store Manager Job Type: Full Time Exempt Salary Range: $80,000 - $95,000 USD Per Year About Lucky Scent | Scent Bar: Lucky Scent | Scent Bar is a leading fragrance retailer offering an exceptional selection of niche artisan, and luxury scents through our e-commerce platform, retail store, and wholesale distribution. We pride ourselves on providing personalized customer experience and fostering a collaborative, creative work environment. Position Summary: We are seeking a results-oriented and passionate Store Manager to oversee all operations of our fragrance boutique. The ideal candidate will be a dynamic leader responsible for driving sales, managing budgets, developing a high-performing team, and ensuring every customer interaction is memorable and luxurious experience that aligns with our brand identity. Key Responsibilities: Sales and Business Development: · Develop and implement strategic plans to achieve and exceed sales targets. · Analyze sales data and buying trends to identify opportunities for growth and implement effective action plans. · Drive culture of customer loyalty, ensuring staff build and maintain personalized, long-term relationships with previous and new customers. · Plan and execute in-store events and product launches in collaboration with the marketing team to attract new customers and drive traffic. Team Leadership and Management: · Recruit, hire, onboard, train and mentor team of fragrance specialists, fostering a positive and inclusive work environment. · Conduct performance reviews, provide ongoing coaching and feedback, and implement disciplinary actions when necessary. · Create and manage staff schedules, ensuring optimal coverage to meet business needs while controlling labor costs. · Inspire and motivate the team to deliver exceptional customer service and achieve collective goals. Store Operations and Merchandising: · Oversee all daily operations, including open and closing procedures, cash handling, and register reconciliation. · Manage store inventory levels, ensuring accurate stock counts, receiving shipments and coordinating restocks. · Ensure the store is visually appealing and all products are displayed in line with company and brand visual merchandising guidelines. · Ensure the store's compliance with all health, safety, and regulatory guidelines. Customer Service and Product Knowledge: · Act as a brand ambassador, embodying the company's values and maintaining a high level of product knowledge to educate both staff and customers. · Train staff on product knowledge, sales techniques, and the art of matching customers to their ideal scents. · Address and resolve complex customer complaints or issues promptly and professionally to ensure high customer satisfaction. Qualifications and Experience: · Minimum 3-4 years of retail experience with at least 1 year in a supervisory or management role. · Proven track record of achieving and exceeding sales targets and driving business results. · Strong leadership abilities with excellent communication, interpersonal, and problem solving skills. · Ability to work a flexible schedule, including evenings, weekends, and Holidays, to meet the needs of the business. · Proficiency of Point-Of-Sale (POS) systems and basic computer skills. (Microsoft Office, email, etc. ) · A genuine passion for fragrances and the ability to inspire a similar passion in customers and staff. Physical Requirements: · Ability to stand and walk for extended periods. · Ability to life and carry items weighing up to 20lbs. · Ability to bend, stoop, and reach to stock shelves and organize merchandise. · Must be able to work in a fragrance filled environment. Benefits: · $80,000 - $95,000 USD Per Year · Discretionary Bonus · Health Insurance; Medical, Dental, and Vision · 401K with Employer Match · Employee Discounts · Professional growth opportunities within a rapidly expanding company.
    $80k-95k yearly 1d ago
  • Store Manager

    Lacoste

    Customer service manager job in Camarillo, CA

    At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rallying sign. An iconic French brand present in nearly 100 countries, Lacoste stands out for its unique know-how in each of it areas of expertise, from garment factory to omnichannel distribution. At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments. Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences. Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant and Tecnifibre (*********************** Essential Job Responsibilities: LEADERSHIP: Lead store team to drive sales through training and coaching. Exemplify your sporting spirit and create an outstanding service culture. Provide constant feedback and coaching to improve your team's skills and sales results. Identify and recruit associates who are passionate about sales and customer service. Develop team members with leadership and other abilities for succession planning. Effectively train new team members on customer service, operations, performance, loss prevention and all other Company policies. Set goals for each team member for the achievement of Company KPI's ( Manage team member's performance through regular evaluation SELLING: Execute plan to achieve and exceed Lacoste's sales plans and profitability goals. Utilize reports and gather data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentations. Proactively make suggestions based on analysis that will positively impact the business. Ensure maximum overall bottom line profitability by analyzing store P/L results and identify opportunities for improvement. Set measurable performance standards and goals based on Company's expectations and metrics. CUSTOMER SERVICE: Create an environment focused on the customer experience. Ensure that each team member is knowledgeable about the Lacoste lifestyle. Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele. Embrace local community groups and mall management to generate PR opportunities that showcase our Brand Vision and sporting spirit. This may include hosting special events, sponsorships, participating in fashion shows and editorial placements as directed and with the express approval of corporate management. OPERATIONS: Plan and manage payroll hours and schedule to meet business needs. Control expenses (including payroll) within planned budget. Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention. Protect store assets and inventory. Manage new receipts, transfers, markdowns, back stock and fill-ins. Requirements/Qualifications: At least four to six years management experience in the apparel industry (depending upon the volume of the business) with a proven track record of successfully managing a team. Tenacious desire to inspire others and lead a culture of customer service champions. Expertise in store operations. Training, interviewing, planning, organizational, and performance management skills. Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity. Technically savvy Audacious attitude Sporting Spirit - must possess a competitive edge and drive to meet goals Innovative thinker that will drive our brand forward. Core Values and Traits: Play as One Team: Showing respect towards everyone Commitment for the team's work and decisions Play with Elegance: Striving for excellence Treating others with fair play and humility Play by Daring: Having the courage to speak up, experiment and take initiative To explore new opportunities Play with Tenacity: Constantly seek continuous improvement Learning from our failures At Lacoste, we're committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values. Equal Opportunity Employer: At Lacoste, we're committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.
    $40k-68k yearly est. 1d ago
  • Luxury Brand Store Manager

    Nana Jacqueline

    Customer service manager job in Los Angeles, CA

    Nana Jacqueline is a global luxury fashion house celebrated for its romantic femininity, timeless glamour, and modern sophistication. As we continue to expand our retail footprint, we're looking for a driven, results-oriented Store Manager to lead our boutique team and elevate the in-store experience to the next level. This role is ideal for a strategic, people-focused leader with a passion for luxury fashion, strong clienteling expertise, and a proven ability to deliver outstanding sales results. Key Responsibilities: Lead, motivate, and develop the store team to achieve and exceed sales targets and KPIs. Oversee all aspects of daily store operations while maintaining exceptional customer service standards. Drive growth through effective CRM management and personalized clienteling strategies that build long-term customer relationships. Cultivate a strong team culture rooted in accountability, collaboration, and luxury-level client experience. Identify and act on sales opportunities, client outreach, and events that enhance store performance. Ensure the boutique embodies the Nana Jacqueline brand experience through visual presentation, styling, and product storytelling. Manage scheduling, training, and performance evaluations to support a high-performing retail team. Provide consistent feedback and development opportunities for sales associates to reach their full potential. Collaborate with the corporate team on merchandising, marketing activations, and VIP client initiatives. Maintain accurate reporting, inventory management, and operational compliance. Qualifications: 3-5+ years of retail management experience, ideally in the luxury fashion or premium lifestyle space. Proven track record of leading teams to exceed sales goals and deliver measurable growth. Strong expertise in CRM systems, clienteling, and data-driven sales strategy. Excellent leadership, communication, and people-management skills. Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment. Passion for luxury fashion, styling, and brand storytelling. Professional, polished, and customer-focused demeanor. Willingness to work flexible hours and represent Nana Jacqueline at events or activations.
    $40k-67k yearly est. 3d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Santa Clarita, CA?

The average customer service manager in Santa Clarita, CA earns between $39,000 and $134,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Santa Clarita, CA

$73,000

What are the biggest employers of Customer Service Managers in Santa Clarita, CA?

The biggest employers of Customer Service Managers in Santa Clarita, CA are:
  1. ITT
  2. Public Storage
  3. Job Listingsitt Inc.
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