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  • Customer Success Manager

    TRIC Robotics

    Customer service manager job in Santa Maria, CA

    TRIC Robotics is revolutionizing crop protection and sustainable farming. By combining ultraviolet (UV) light, robotics, and deep hands-on farm experience, weve developed a patented technology that delivers the most effective chemical-free approach to controlling pests and diseases in fruit production. Starting in California strawberries, we have quickly gained momentum with commitments from farmers, industry leaders, and investors. Now, we are growing our team. Were looking for passionate, driven individuals who want to join an innovative, fast-moving company transforming the way our food is grown. If youre excited to shape the future of sustainable agriculture through real-world impact and cutting-edge technology, wed love to hear from you. Customer Success Manager This role is a hybrid of customer success, outreach, and sales. Youll work closely with our Business Development Leader to convert interest into contracts, build strong farmer relationships, and ensure a positive experience from first contact through long-term engagement. Youll use the tools and messaging developed by our leadership team to help growers understand how TRIC fits into their operationsand youll serve as the day-to-day face of TRIC for many of our customers. If you thrive in a people-first, boots-on-the-ground sales role and are passionate about sustainable farming, this is your chance to help scale one of the most innovative companies in agriculture. Key Responsibilities Drive new customer acquisition by introducing TRICs solution to growers, following up on leads, and turning interest into long-term contracts. Manage a consistent sales outreach process, using CRM tools to track contacts, follow-ups, and progress toward regional sales goals. Use TRICs case studies, ROI calculators, one-pagers, and demo scripts to guide conversations and educate farmers about our value. Serve as the ongoing relationship manager for assigned accountschecking in regularly, coordinating demos, and ensuring strong communication. Coordinate and host on-farm demos and field visits, working with growers, field managers, and PCAs to show TRICs robots in action. Build trust and visibility by attending community events, grower meetings, and industry gatherings on behalf of TRIC. Help plan and run TRIC-hosted and other industry specific events, such as field days, open demos, and farmer workshops. Capture customer feedback and assist in developing testimonials, case studies, and referrals. Maintain a deep understanding of TRICs service model, pricing, operational logistics, and current field performance so you can represent it clearly to customers. Collaborate with the business development and operations teams to ensure a smooth customer experience from sale to deployment. Experience & Qualifications 37 years of experience in agricultural sales, customer success, or territory management, preferably in specialty crops. Familiarity with the strawberry industry in California and existing relationships with growers or PCAs is a strong plus. A clear, confident communicator with a track record of building trust and closing deals in person. Experience using sales tools (e.g., HubSpot, Salesforce) to manage pipeline, follow-ups, and customer data. Ability to guide on-farm conversations about cost, ROI, and operational logistics with both growers and field crews. Comfortable working independently in a fast-paced, startup environment. Knowledge of pest and disease control practices is helpful but not required. Spanish language skills are a plus. Location & Travel Based in or near Californias Central Coast (Santa Maria, Oxnard, or Salinas). Regular travel to customer sites required (34 days per week in-season). Total Compensation Salary Range from $75,000-$95,000 depending on experience Bonus and Equity Structure Benefits including medical, vision, dental, and 401k If you're excited to help farmers adopt cutting-edge technology, gain deep, real-world experience in agricultural sales, and play a hands-on role in the future of sustainable farmingwe want to meet you.
    $75k-95k yearly 17d ago
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  • Client Services Manager

    CSU Careers 3.8company rating

    Customer service manager job in San Luis Obispo, CA

    Under the general direction of the Director of Client Services for Information Technology Services, the Client Services Manager has two main focuses: client relationships and service delivery. Client relationship focuses on the development, building, and nurturing of strategic relationships with external partners, business partners, and fellow IT leaders to create and support solutions that align with customer needs. Service delivery focuses on the leadership required to lead a team of information technologists who provide front line support to faculty, students and staff. The incumbent in this position is responsible for developing staff, monitoring service levels and striving to continuously improve framework and initiatives. #CalPolyITS Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications Demonstrated expertise in building and leading an effective operations team by providing work direction, service level monitoring, escalation resolution and continuous service improvement. Thorough knowledge and practice of the principles of at least one of the following: ITIL, Lean Six Sigma and/or Agile. Demonstrated skill ensuring that appropriate technical products or services are provided, maintained and enhanced. Demonstrated skill in maintaining high quality/standards of work, initiative, ethics, commitment, and professional responsibility and judgment. Ability to represent the university in a professional and conscientious manner. Skilled at building inclusive, effective teams and able to develop and empower staff to enable high performance and engagement. Demonstrated skill in reviewing and acting upon complex individual and organizational problems and making recommendations to influence change in technology policies. Education and Experience Bachelor's degree and five (5) years of progressively responsible supervisory experience in the area of business, technology, customer service, or a related field or equivalent combination of education and experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Salary and Benefits The anticipated hiring range for this role is $115,000 - $138,000. Note that the offer is calculated based on the background and relevant years of experience of the individual selected. Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu. Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.
    $115k-138k yearly 22d ago
  • Customer Service Supervisor, Cross Functional (Part-Time)

    Piedmont Airlines 4.6company rating

    Customer service manager job in San Luis Obispo, CA

    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager. Essential Duties: Coach and provide career development to the team Correct non-compliant behavior and impose disciplinary action as required Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines Manage the operational activities of the department in accordance with established policies and procedures Manage a staff of team members with varied duties Administrative duties, including daily/weekly/monthly reports Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service Drive motorized equipment Provide support when employee absence affects the operation Job Qualifications & Competencies: Excellent organizational skills and ability to multi-task Ability to work independently, set and meet own deadlines Ability to work well with all levels of management and support staff Able to defuse conflicts among team members Familiarity with Microsoft Office Suite Prior experience with internal controls processes for accountable items Ability to work a flexible schedule Preferred Qualifications: Previous airline management experience Current Piedmont employee with a minimum six months of service Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents Extensive knowledge of QIK Bachelor's Degree in Aviation, Business, or related field Work Environment: Use of computers and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $20.39/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline: January 27, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.
    $20.4 hourly 8d ago
  • Client Services Manager

    Cal Poly 4.1company rating

    Customer service manager job in San Luis Obispo, CA

    Under the general direction of the Director of Client Services for Information Technology Services, the Client Services Manager has two main focuses: client relationships and service delivery. Client relationship focuses on the development, building, and nurturing of strategic relationships with external partners, business partners, and fellow IT leaders to create and support solutions that align with customer needs. Service delivery focuses on the leadership required to lead a team of information technologists who provide front line support to faculty, students and staff. The incumbent in this position is responsible for developing staff, monitoring service levels and striving to continuously improve framework and initiatives. #CalPolyITS Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications * Demonstrated expertise in building and leading an effective operations team by providing work direction, service level monitoring, escalation resolution and continuous service improvement. * Thorough knowledge and practice of the principles of at least one of the following: ITIL, Lean Six Sigma and/or Agile. * Demonstrated skill ensuring that appropriate technical products or services are provided, maintained and enhanced. * Demonstrated skill in maintaining high quality/standards of work, initiative, ethics, commitment, and professional responsibility and judgment. Ability to represent the university in a professional and conscientious manner. * Skilled at building inclusive, effective teams and able to develop and empower staff to enable high performance and engagement. * Demonstrated skill in reviewing and acting upon complex individual and organizational problems and making recommendations to influence change in technology policies. Education and Experience * Bachelor's degree and five (5) years of progressively responsible supervisory experience in the area of business, technology, customer service, or a related field or equivalent combination of education and experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Salary and Benefits The anticipated hiring range for this role is $115,000 - $138,000. Note that the offer is calculated based on the background and relevant years of experience of the individual selected. Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu. Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.
    $115k-138k yearly 21d ago
  • Environmental Services / Custodial Operations Manager 1

    Sodexo S A

    Customer service manager job in Templeton, CA

    Role OverviewSodexo is seeking an Environmental Services / Custodial Operations Manager 1 for Adventist Health Sierra Vista. Adventist Health Sierra Vista has proudly served the San Luis Obispo community since its inception in 1959. This 164-bed facility provides acute care services to the Central Coast, giving high-quality care to patients. Their mission is to provide the highest quality, most innovative health care to the patients they serve, to maintain and enhance cooperative relationships with doctors, payers and associates and to continually improve the health of county residents. What You'll Domanage day-to-day environmental service (EVS) operations and team members motivate, coach, mentor and develop frontline staff and supervisors interact with customers, hospital staff, and visitors to ensure customer satisfaction deliver high quality patient services What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringcustodial and/or environmental service management experience demonstrated leadership skills and proven ability to foster culture, retain employees, and develop teamsa strong background in safety and sanitation compliancea passion for a high level of customer servicehealthcare experience preferred but not required Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
    $88k-157k yearly est. 2d ago
  • Assistant Manager / Full Service Salon

    Fantastic Sams Cut & Color of Central California

    Customer service manager job in Santa Maria, CA

    Job Description Come work in a busy salon where stylists can earn over $30 per hour with tips!!! Fantastic Sams Cut & Color has an immediate need for a Salon Assistant Manager / Cosmetologist who wants to join our fun, creative and busy salon and work in a team-oriented environment. You will be behind the chair and assist in leading day-to-day operations in the salon. WHY BECOME A PART OF OUR TEAM? Fantastic Sams Cut & Color is a local, family-owned salon that that offers advancement, creativity and cutting edge technology in a safe, comfortable, and exciting work environment! As part of a franchise system with over 45 years of excellence and 700+ salons, we are the world's largest full-service hair care salon. Fantastic Sams Cut and Color is a team-oriented, fun, and extremely creative salon where you can learn from some of the top educators in our industry about current and upcoming trends. We are looking for a Salon Assistant Manager that is excited to help lead a team creating beautiful styles that will help our guests look and feel FANTASTIC! Benefits: Hourly rate plus progressive pay with no limit on what you can earn Paid vacation and sick leave Free continuing education Referral bonuses Active marketing program to help your salon steady and valuable clientele Flexible schedules that support work-life balance Growth and advancement opportunities with a company that owns multiple salons Fun work environment with FANTASTIC rewards We are a full-service salon where every stylist can be creative Ownership culture - a chance to own the success of a salon and your career Your career will include: Assisting the management of the salon and the team Daily reinforcement of our strong team environment Working with the stylists everyday to empower them, assist them in their goals and show them how valued they are Working behind the chair with hair color and highlighting Working behind the chair with hair cutting for men, women and children Retail product sales What we are looking for in an Assistant Manager: A desire to keep up with current hair cutting and styling trends Willingness to take part in and encourage your fellow stylists to enroll in free education provided by Fantastic Sams Cut & Color Ability to work in a fast-paced, fun, busy atmosphere Valid California Cosmetology license Self-motivated, energetic, positive, and goal-oriented who always gives exceptional guest service and inspires our team to be the best they can be Basic computer skills (Ability to learn our Point of Sale system and use Google services) Previous salon experience Assistant Manager Responsibilities: Support goal setting and holding staff accountable for daily duties Keeping the team focused on their personal goals Assist as needed with scheduling stylists for shifts Opening and closing salon duties Assist in inventory control and ordering supplies Handling customer complaints to satisfaction Change your life and your career for the better at Fantastic Sams Cut & Color hair salons. Equal Opportunity Employer Powered by JazzHR FFVRL19Ck6
    $30 hourly 8d ago
  • Spiffy Lawn Service Lead Spiffy20251210

    VTC Enterprises 3.8company rating

    Customer service manager job in Santa Maria, CA

    Spiffy Lawn Service Lead Location: / Santa Maria / Full-time: Monday - Friday / Hours: 7:30 AM - 4:00 PM / Starting Rate: $20.21 per hour VTC Enterprises has been supporting people with developmental disabilities since 1962. Part of fulfilling our mission includes providing individuals with community experiences to develop and promote their independence. The Spiffy Lawn Service Lead supports the daily operations of VTC's commercial grounds maintenance contracts by performing hands-on landscape work, assisting workers with disabilities, and serving as the acting lead in the Supervisor's absence. For more information visit our website: ************** Essential Functions and Responsibilities Grounds Maintenance Duties (Daily) Perform routine grounds maintenance tasks including: Mowing, edging, trimming, and blowing Hand weeding and general landscape clean-up Safe operation of string trimmers, mowers (with clutch), blowers, and common hand tools Light irrigation troubleshooting or reporting issues to the Supervisor Loading and unloading tools and materials Debris removal, green waste disposal, and site cleanliness Work alongside trainees, modeling safe techniques and maintaining pace to ensure contract deliverables are met. Coordinate daily work assignments to ensure grounds maintenance tasks are completed according to contract specifications. Direct workflow, prioritize tasks, and communicate site expectations to crew members. Ensure safe work practices, proper use of equipment, and adherence to VTC safety procedures. Serve as point of contact for customers, inspectors, and vendors when needed, maintaining professional communication. Monitor quality of work and complete grounds maintenance tasks required to meet service standards. Assist workers with disabilities by offering guidance, reminders, and supportive strategies to help them stay on task and work safely. Support for Workers with Disabilities o Provide day-to-day support, reassurance, and task reminders to help workers maintain productivity and safety. o Communicate respectfully and adaptively with individuals of varying abilities. o Encourage appropriate workplace behavior and reinforce positive work habits. o Notify the Supervisor of any concerns affecting safety, performance, or attendance. Equipment Use & Site Coordination o Ensure tools and equipment are used safely and returned in clean, operable condition. o Report equipment issues, supply needs, or site hazards to the Supervisor promptly. o Assist in maintaining organized storage of equipment, materials, and PPE. Qualifications EDUCATION and/or EXPERIENCE: Minimum of a high school diploma or equivalent. One year experience in lawn care maintenance. COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to remember oral or written instructions provided by others. INTERPERSONAL SKILLS: Establish and maintain cooperative working relationships with coworkers and management. Interact diplomatically with the public. SELF-MANAGEMENT SKILLS: Perform effectively in environments with frequent workload changes and competing demands. Ability to work independently and follow through on assignments with minimal direction. REASONING ABILITY: Ability to apply common sense understanding to carry out basic written or oral instructions. Ability to think through the consequences of a decision prior to making it. Ability to recognize an emergency situation and take appropriate action. COMPUTER SKILLS: Basic knowledge of Microsoft Office software. Ability to program a route into a GPS system. CERTIFICATES, LICENSES, REGISTRATIONS: Maintain First Aid/CPR Certifications. Must have a valid driver's license with an insurable record. OTHER SKILLS and ABILITIES: Must meet and maintain Community Care Licensing criminal history criteria. Requirements Valid driver's license with an insurable record. An insured vehicle available for use during employment. Must be willing and able to work up to 8 hours per shift. Must be able to work in varying weather conditions, shifts, weekends, holidays, and overtime as required. Benefits Paid holiday, vacation, and sick leave Medical, Dental, Vision and Life Insurance Retirement Plan Employment Assistance Program (EAP) VTC Enterprises is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
    $20.2 hourly 48d ago
  • Customer Service Supervisor / Human Resources Recruitment Coordinator

    All Ways Caring Homecare

    Customer service manager job in San Luis Obispo, CA

    Job Description The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. Responsibilities Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required
    $36k-51k yearly est. 1d ago
  • Client Service Lead

    4Creeks, Inc. 3.9company rating

    Customer service manager job in San Luis Obispo, CA

    Job Description Client Services Group Schedule: Monday - Thursday: 9 hours / Friday: 4 hours The Client Service Lead (CSL) is a senior-level role responsible for leading strategic client relationships and driving business development within a specified market sector. This position blends technical expertise with client-facing leadership, ensuring the successful delivery of design-build projects while cultivating long-term partnerships. CSLs are expected to: Serve as the key client and business development lead within their assigned market sector Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results. Maintain consistent and successful client management throughout the project lifecycle. Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget. Collaborate with leadership to bring strategic solutions to both prospective and existing clients. Builds a team to deliver company business and revenue goals for assigned market sector Lead proposal development, presentations, and pitching efforts to win new business. Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients Shape technical approaches and strategies for winning and delivering work Act as a visible advocate by engaging in industry and professional organizations Meet annual sales objectives from both retained and new clients Form and guide client and project teams to effectively meet client needs Oversee the financial performance of projects within your client portfolio, including budgets and targets Coordinate with other client service leaders and internal units to achieve broader business goals Lead negotiations with clients, teaming partners, and subconsultants Market Sector and Business Development Responsibilities: Outside of high level project management, the CSLs are the main driver of key design build client relationships. They are able to develop relationships that progress into consistent revenue within their market sector. They must: Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods). Expertise to connect with clients across our service offerings (i.e. understands process beginning to end) Maintain strong technical expertise to accurately scope, price and manage design-build projects. Step into projects at critical phases to ensure alignment with budget, schedule, and delivery. Focus on developing strong, lasting client relationships that lead to repeat business and long-term partnerships. Minimum Qualifications: Technical background is required this is not purely a sales role. A sales only background will not be considered 15+ years experience within the AEC industry, 20 years of experience preferred Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor) Strong analytical and problem-solving skills. Ability to work independently and collaboratively within a team. Experience with Microsoft Office, including Word and Excel is required. Compensation The salary will be determined by the candidates skill and experience level and highly competitive with industry standards. The benefits package includes full employee health coverage(50% coverage for dependents), company 401(k) contribution, participation in the Employee Stock Ownership Program(ESOP), and performance bonuses. The expected pay range for this position is $140,000 - $175,000 annually, depending on experience. About 4Creeks At 4Creeks Design & Build, we are more than just a Design-Build company; we are a unified team dedicated to delivering excellence from concept to completion. Rooted in Central California, our passion for creating innovative solutions drives us to tackle challenges and transform visions across the region we serve, from California to Colorado and beyond. Our firm thrives on a collaborative, fun, and challenging work environment, where every team member's value is recognized, and delivering results for our clients is paramount. We believe in the power of collective effort and the unique perspectives each professional brings to the table. Together, we pool our resources, expertise, and creativity to provide comprehensive solutions that change, form, and shape the future of our communities. As a 100% employee-owned company, we put our people first. Employee ownership creates a unique work environment that will benefit you the first day you walk in the door. You will experience the 4Creeks difference in commitment to quality, a culture of collaboration, and a relentless pursuit of greatness in everything we do. Join us in shaping a new future with a team that is as dedicated to each other as we are to our craft. How to Apply For immediate consideration; please apply on our website with your resume and cover letter detailing your background, skills, and experience. Our Human Resource Administrator will contact you promptly for initial interview coordination. If there are any questions, please contact us at *******************. The Other Stuff The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, apply range of motion within hands and fingers, including sensitivity to touch, and use a computer. The employee frequently is required to talk, hear, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
    $34k-66k yearly est. Easy Apply 1d ago
  • Customer Service Supervisor / Human Resources Recruitment Coordinator

    Brightspring Health Services

    Customer service manager job in San Luis Obispo, CA

    Our Company All Ways Caring HomeCare The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Salary Range USD $20.00 - $21.00 / Hour
    $20-21 hourly Auto-Apply 2d ago
  • PT Customer Experience Manager

    Michaels Stores 4.3company rating

    Customer service manager job in San Luis Obispo, CA

    Store - SAN LUIS OBISPO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $17.75 - $23.10 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $17.8-23.1 hourly Auto-Apply 11d ago
  • Service Manager

    Cardinale Automotive Group 3.7company rating

    Customer service manager job in San Luis Obispo, CA

    Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups. CHECK US OUT HERE: *********************************** PsUqYkUg What We Offer: * Health, Dental, and Vision offered after 90 days * Each year we look to provide the very best insurance we can offer. * 401k provided by Empower * Ancillary insurance provided by Allstate * FSA offered. * Life Insurance provided for and paid by Cardinale Automotive Group. Responsibilities: * Advise, guide, and plan for team members to attain financial goals and company standards * Produce an environment which is conducive to managing daily workflow effective and efficiently * Utilize pricing parameters and strategies to generate profit * Interview, hire and mentor service advisors and technicians * Advance manufacture relationships to promote our product and services * Partner with all dealership personnel to ensure superior quality of service is delivered * Comply with federal, state, and local regulations that affect service operations * Perform other duties as assigned Interested applicants should possess the following: * Successful track record with dealership service experience * Stellar work ethic, outgoing and personable team member * Proven leadership ability to mentor and train team members * Proficient time management and organizational skills * Exemplary communication and customer service skills * Pass background screening, pre-placement drug screening and must have an acceptable MVR We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $69k-108k yearly est. 9d ago
  • Retail Customer Service Supervisor

    Petsmart 4.3company rating

    Customer service manager job in San Luis Obispo, CA

    PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you * Paid Weekly * Health & Wellness Benefits * 401k Plan with company match * Paid Time off for full-time associates * Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: * Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. * Validates completion of assigned operational messages and engagement video compliance. * Supports the various Services businesses as needed when the Experience Leader is not available * Delegate and validate completion of daily tasks. * Leads and directs associates when acting as the Leader on Duty * Address and administer associate complaints and grievances. * Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: * Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. * Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. * Responsible for live pet sales and pet adoptions. * Supports with monthly live cycle counts, addresses discrepancies. * Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. * Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience * Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. * Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. * Ensures a safe environment for our associates, pets, and pet parents. * Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. * Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. * Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. * Assists and works in other departments as required. Other duties may be assigned. * Follows all company policies and procedures. Qualifications * 2+ years of retail experience in a customer-focused environment. * Leadership experience preferred. * Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. * Proficiency in computer applications. * Strong written and verbal communication skills. * Ability to react under pressure and maintain composure. * Strong organizational skills and attention to detail. Supervisory responsibility * No direct reports, however, are expected to guide and support the development of other associates. * Provides feedback on associate performance to direct supervisor. * Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. Essential physical demands and work environment * Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. * While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at ********************************* Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
    $32k-42k yearly est. Auto-Apply 2d ago
  • Service Manager

    A&J Refrigeration 3.8company rating

    Customer service manager job in San Luis Obispo, CA

    Job Description The Service Manager is responsible for the administration and efficient daily operations, including operations, sales, customer service, and safety in accordance with The Arcticom Group's objectives. Essential Functions Reads, analyzes and interprets written or verbal reports, correspondence or proposals Assists employees in diagnosing commercial HVAC/Refrigeration equipment Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Requisitions and keeps inventory of tools, equipment and materials and Safety supplies Studies production schedules and estimates labor requirements for completion of job assignments including Preventative Maintenances Interprets and communicates company policies to employees Inspects and monitors work areas, examine tools and safety equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Ensures proper procedures are followed and put in place for reporting and managing accidents Enforce the processes and procedures to create more efficient and profitable service business Interprets specifications, blueprints and job orders to employees, and assigns duties Responsible for working with Company dispatchers on all customer and technical issues Recommends measures to improve performance and quality of product delivered to our customers Reviews warranty, service, start-up repair, and installation needs Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew Analyzes and resolves work problems, or assists employees in solving work problems Initiates or suggests plans to motivate employees to achieve performance goals Reviews & ensures accurate time and production records Directly supervises service managers and leads Carries out supervisory responsibilities in accordance with the company's policies and applicable laws Identifies training needs of staff and facilitates delivery of training. Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Other Functions Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit. High school diploma or GED. Job Requirements Two (2) year Technical or Bachelor's degree recommended but not required Five (5) plus years of successful HVAC service management background Must have experience and/or knowledge of the industry Must have a valid driver's license with a clean driving record Ability to perform advanced level maintenance related tasks on HVAC equipment EPA Universal Certification Problem solving and conflict management skills recommended Ability to generate ideas and create processes to grow service department Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to work well with all levels of management, executive leadership and support staff, as well as with employees Physical Demands and Working Environment Sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting required frequently. Working Conditions Ability to climb ladders Moving and lifting equipment Occasionally exposed to outside weather Occasionally exposed to moving mechanical parts; high precarious places; fume or airborne particles; toxic or caustic chemicals; and risk of electrical shock On occasions, require driving to customer sites Reasonable Accommodations Statement To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.
    $59k-81k yearly est. 20d ago
  • Supervisor - AYA Services

    Jay Nolan Community Services 4.2company rating

    Customer service manager job in Mission Hills, CA

    : Supervisor: Adolescent & Young Adult Supervisor This new position, partially funded by the Adolescent & Young Adult (AYA) Grant, has been established to focus on the unique needs of Adolescent & Young Adult (AYA) as they move into employment services. This role combines responsibilities for managing an adaptive skills caseload and acting as a liaison for internal AYA referrals and point-person for external AYA referrals. The Supervisor in this role will leverage their existing experience in adaptive skills to support AYA individuals as they transition to the workforce. Key Responsibilities: Caseload Management: Continue to manage an adaptive skills caseload, with a focus on integrating AYA individuals into employment services. AYA Liaison: Serve as the primary contact for transition-aged youth, coordinating referrals from various departments and ensuring a smooth transition into employment services. Capacity Building: Spearhead efforts to enroll at least two AYA individuals into employment services each month. This includes providing personalized support, preparing them for job opportunities, and monitoring their progress. Collaboration: Work closely with a future job developer to expand the capacity of the program. This collaboration will focus on job development and ongoing maintenance of employment placements. Service Integration: Utilize a combination of service lines, including traditional Department of Rehabilitation (DOR) services, regional center-funded adaptive skills, habilitation, paid internships, state internships, and other grant-funded opportunities, to support AYA clients. Supervision and Reporting: Report directly to and work alongside the Manager of Employment Services, who will provide supervision, guidance, and support. Regular updates and coordination with the manager will ensure alignment with broader employment services goals. Growth Plan: As the program builds capacity and demonstrates success, the goal is to hire a job developer who will assist in job placement and long-term support for AYA individuals. This expansion will help maintain the caseload and increase the number of AYA clients successfully transitioning into employment. Qualifications: Bachelors-level degree with 3 years' experience in the field of developmental disabilities service systems or an Associates-level degree with 5 years' experience. Prior experience working with individuals with unique needs, especially in a leadership or support role, is advantageous. An empathetic and compassionate approach, with the ability to connect with individuals on a one-on-one basis. Understanding of and commitment to promoting cultural diversity and neurodiversity. Excellent interpersonal and communication skills. Flexibility, adaptability, and patience in meeting the individual's specific requirements. CPR and First Aid certification *Note: This job description is intended as a general guideline for the responsibilities of the Supervisor: Adolescent & Young Adult and is not an exhaustive list of duties. Responsibilities may evolve as the Employment Department's needs change.* Supervisor: Employment Manager
    $33k-45k yearly est. 18d ago
  • Customer Success Manager

    TRIC Robotics

    Customer service manager job in Santa Maria, CA

    TRIC Robotics is revolutionizing crop protection and sustainable farming. By combining ultraviolet (UV) light, robotics, and deep hands-on farm experience, we've developed a patented technology that delivers the most effective chemical-free approach to controlling pests and diseases in fruit production. Starting in California strawberries, we have quickly gained momentum with commitments from farmers, industry leaders, and investors. Now, we are growing our team. We're looking for passionate, driven individuals who want to join an innovative, fast-moving company transforming the way our food is grown. If you're excited to shape the future of sustainable agriculture through real-world impact and cutting-edge technology, we'd love to hear from you. Customer Success Manager This role is a hybrid of customer success, outreach, and sales. You'll work closely with our Business Development Leader to convert interest into contracts, build strong farmer relationships, and ensure a positive experience from first contact through long-term engagement. You'll use the tools and messaging developed by our leadership team to help growers understand how TRIC fits into their operations-and you'll serve as the day-to-day face of TRIC for many of our customers. If you thrive in a people-first, boots-on-the-ground sales role and are passionate about sustainable farming, this is your chance to help scale one of the most innovative companies in agriculture. Key Responsibilities Drive new customer acquisition by introducing TRIC's solution to growers, following up on leads, and turning interest into long-term contracts. Manage a consistent sales outreach process, using CRM tools to track contacts, follow-ups, and progress toward regional sales goals. Use TRIC's case studies, ROI calculators, one-pagers, and demo scripts to guide conversations and educate farmers about our value. Serve as the ongoing relationship manager for assigned accounts-checking in regularly, coordinating demos, and ensuring strong communication. Coordinate and host on-farm demos and field visits, working with growers, field managers, and PCAs to show TRIC's robots in action. Build trust and visibility by attending community events, grower meetings, and industry gatherings on behalf of TRIC. Help plan and run TRIC-hosted and other industry specific events, such as field days, open demos, and farmer workshops. Capture customer feedback and assist in developing testimonials, case studies, and referrals. Maintain a deep understanding of TRIC's service model, pricing, operational logistics, and current field performance so you can represent it clearly to customers. Collaborate with the business development and operations teams to ensure a smooth customer experience from sale to deployment. Experience & Qualifications 3-7 years of experience in agricultural sales, customer success, or territory management, preferably in specialty crops. Familiarity with the strawberry industry in California and existing relationships with growers or PCAs is a strong plus. A clear, confident communicator with a track record of building trust and closing deals in person. Experience using sales tools (e.g., HubSpot, Salesforce) to manage pipeline, follow-ups, and customer data. Ability to guide on-farm conversations about cost, ROI, and operational logistics with both growers and field crews. Comfortable working independently in a fast-paced, startup environment. Knowledge of pest and disease control practices is helpful but not required. Spanish language skills are a plus. Location & Travel Based in or near California's Central Coast (Santa Maria, Oxnard, or Salinas). Regular travel to customer sites required (3-4 days per week in-season). Total Compensation Salary Range from $75,000-$95,000 depending on experience Bonus and Equity Structure Benefits including medical, vision, dental, and 401k If you're excited to help farmers adopt cutting-edge technology, gain deep, real-world experience in agricultural sales, and play a hands-on role in the future of sustainable farming-we want to meet you.
    $75k-95k yearly 60d+ ago
  • Client Services Manager

    Cal Poly 4.1company rating

    Customer service manager job in San Luis Obispo, CA

    Under the general direction of the Director of Client Services for Information Technology Services, the Client Services Manager has two main focuses: client relationships and service delivery. Client relationship focuses on the development, building, and nurturing of strategic relationships with external partners, business partners, and fellow IT leaders to create and support solutions that align with customer needs. Service delivery focuses on the leadership required to lead a team of information technologists who provide front line support to faculty, students and staff. The incumbent in this position is responsible for developing staff, monitoring service levels and striving to continuously improve framework and initiatives. #CalPolyITS Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications Demonstrated expertise in building and leading an effective operations team by providing work direction, service level monitoring, escalation resolution and continuous service improvement. Thorough knowledge and practice of the principles of at least one of the following: ITIL, Lean Six Sigma and/or Agile. Demonstrated skill ensuring that appropriate technical products or services are provided, maintained and enhanced. Demonstrated skill in maintaining high quality/standards of work, initiative, ethics, commitment, and professional responsibility and judgment. Ability to represent the university in a professional and conscientious manner. Skilled at building inclusive, effective teams and able to develop and empower staff to enable high performance and engagement. Demonstrated skill in reviewing and acting upon complex individual and organizational problems and making recommendations to influence change in technology policies. Education and Experience Bachelor's degree and five (5) years of progressively responsible supervisory experience in the area of business, technology, customer service, or a related field or equivalent combination of education and experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Salary and Benefits The anticipated hiring range for this role is $115,000 - $138,000. Note that the offer is calculated based on the background and relevant years of experience of the individual selected. Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu. Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.
    $115k-138k yearly 21d ago
  • Spiffy Lawn Service Lead Spiffy20251210

    VTC Enterprises 3.8company rating

    Customer service manager job in Santa Maria, CA

    Job DescriptionSalary: $20.21 Spiffy Lawn Service Lead Location: /Santa Maria / Full-time: Monday - Friday / Hours: 7:30 AM 4:00 PM / Starting Rate: $20.21 per hour VTC Enterprises has been supporting people with developmental disabilities since 1962. Part of fulfilling our mission includes providing individuals with community experiences to develop and promote their independence. The Spiffy Lawn Service Lead supports the daily operations of VTCs commercial grounds maintenance contracts by performing hands-on landscape work, assisting workers with disabilities, and serving as the acting lead in the Supervisors absence. For more information visit our website:************** Essential Functions and Responsibilities Grounds Maintenance Duties (Daily) Perform routine grounds maintenance tasks including: Mowing, edging, trimming, and blowing Hand weeding and general landscape clean-up Safe operation of string trimmers, mowers (with clutch), blowers, and common hand tools Light irrigation troubleshooting or reporting issues to the Supervisor Loading and unloading tools and materials Debris removal, green waste disposal, and site cleanliness Work alongside trainees, modeling safe techniques and maintaining pace to ensure contract deliverables are met. Coordinate daily work assignments to ensure grounds maintenance tasks are completed according to contract specifications. Direct workflow, prioritize tasks, and communicate site expectations to crew members. Ensure safe work practices, proper use of equipment, and adherence to VTC safety procedures. Serve as point of contact for customers, inspectors, and vendors when needed, maintaining professional communication. Monitor quality of work and complete grounds maintenance tasks required to meet service standards. Assist workers with disabilities by offering guidance, reminders, and supportive strategies to help them stay on task and work safely. Support for Workers with Disabilities o Provide day-to-day support, reassurance, and task reminders to help workers maintain productivity and safety. o Communicate respectfully and adaptively with individuals of varying abilities. o Encourage appropriate workplace behavior and reinforce positive work habits. o Notify the Supervisor of any concerns affecting safety, performance, or attendance. Equipment Use & Site Coordination o Ensure tools and equipment are used safely and returned in clean, operable condition. o Report equipment issues, supply needs, or site hazards to the Supervisor promptly. o Assist in maintaining organized storage of equipment, materials, and PPE. Qualifications EDUCATION and/or EXPERIENCE: Minimum of a high school diploma or equivalent. One year experience in lawn care maintenance. COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability towrite simple correspondence in English. Ability to remember oral or written instructions provided by others. INTERPERSONAL SKILLS: Establish and maintain cooperative working relationships with coworkers and management. Interact diplomatically with the public. SELF-MANAGEMENT SKILLS: Perform effectively in environments with frequent workload changes and competing demands. Ability to work independently and follow through on assignments with minimal direction. REASONING ABILITY: Ability to apply common sense understanding to carry out basic written or oral instructions. Ability to think through the consequences of a decision prior to making it. Ability to recognize an emergency situation and take appropriate action. COMPUTER SKILLS: Basic knowledge of Microsoft Office software. Ability to program a route into a GPS system. CERTIFICATES, LICENSES, REGISTRATIONS: Maintain First Aid/CPR Certifications. Must have a valid drivers license with an insurable record. OTHER SKILLS and ABILITIES: Must meet and maintain Community Care Licensing criminal history criteria. Requirements Valid drivers license with an insurable record. An insured vehicle available for use during employment. Must be willing and able to work up to 8 hours per shift. Must be able to work in varying weather conditions, shifts, weekends, holidays, and overtime as required. Benefits Paid holiday, vacation, and sick leave Medical, Dental, Vision and Life Insurance Retirement Plan Employment Assistance Program (EAP) VTC Enterprises is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
    $20.2 hourly 19d ago
  • Customer Service Supervisor / Human Resources Recruitment Coordinator

    All Ways Caring Homecare

    Customer service manager job in San Luis Obispo, CA

    Our Company All Ways Caring HomeCare The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Salary Range USD $20.00 - $21.00 / Hour
    $20-21 hourly Auto-Apply 1d ago
  • Assistant Manager / Full Service Salon

    Fantastic Sams Cut & Color of Central California

    Customer service manager job in Buellton, CA

    Job Description Come work in a busy salon where stylists can earn over $30 per hour with tips!!! Fantastic Sams Cut & Color has an immediate need for a Salon Assistant Manager / Cosmetologist who wants to join our fun, creative and busy salon and work in a team-oriented environment. You will be behind the chair and assist in leading day-to-day operations in the salon. WHY BECOME A PART OF OUR TEAM? Fantastic Sams Cut & Color is a local, family-owned salon that that offers advancement, creativity and cutting edge technology in a safe, comfortable, and exciting work environment! As part of a franchise system with over 45 years of excellence and 700+ salons, we are the world's largest full-service hair care salon. Fantastic Sams Cut and Color is a team-oriented, fun, and extremely creative salon where you can learn from some of the top educators in our industry about current and upcoming trends. We are looking for a Salon Assistant Manager that is excited to help lead a team creating beautiful styles that will help our guests look and feel FANTASTIC! Benefits: Hourly rate plus progressive pay with no limit on what you can earn Paid vacation and sick leave Free continuing education Referral bonuses Active marketing program to help your salon steady and valuable clientele Flexible schedules that support work-life balance Growth and advancement opportunities with a company that owns multiple salons Fun work environment with FANTASTIC rewards We are a full-service salon where every stylist can be creative Ownership culture - a chance to own the success of a salon and your career Your career will include: Assisting the management of the salon and the team Daily reinforcement of our strong team environment Working with the stylists everyday to empower them, assist them in their goals and show them how valued they are Working behind the chair with hair color and highlighting Working behind the chair with hair cutting for men, women and children Retail product sales What we are looking for in an Assistant Manager: A desire to keep up with current hair cutting and styling trends Willingness to take part in and encourage your fellow stylists to enroll in free education provided by Fantastic Sams Cut & Color Ability to work in a fast-paced, fun, busy atmosphere Valid California Cosmetology license Self-motivated, energetic, positive, and goal-oriented who always gives exceptional guest service and inspires our team to be the best they can be Basic computer skills (Ability to learn our Point of Sale system and use Google services) Previous salon experience Assistant Manager Responsibilities: Support goal setting and holding staff accountable for daily duties Keeping the team focused on their personal goals Assist as needed with scheduling stylists for shifts Opening and closing salon duties Assist in inventory control and ordering supplies Handling customer complaints to satisfaction Change your life and your career for the better at Fantastic Sams Cut & Color hair salons. Equal Opportunity Employer Powered by JazzHR WPMRTqUPci
    $30 hourly 8d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Santa Maria, CA?

The average customer service manager in Santa Maria, CA earns between $41,000 and $141,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Santa Maria, CA

$77,000
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