Customer service manager jobs in Scottsdale, AZ - 1,259 jobs

Founded in 1952, Marsden Services is a nationally recognized provider of comprehensive facility services. We deliver high-quality janitorial, security, mechanical, calibration, emergency response, and facility management solutions to clients across the country. Through our subsidiary: Sunstate Mechanical we bring decades of mechanical contracting expertise to industrial and commercial clients across Arizona and the Southwest. Sunstate is known for their operational excellence in HVAC, plumbing, piping and service maintenance - we take pride in being excellent at what we do. At Marsden, our people are our greatest strength. We believe in our employees, invest in their growth, and provide opportunities for long-term success. A career with Marsden means joining a company that supports your professional development and encourages you to make a meaningful impact. Summary The Service Manager supports the overall service operations of Sunstate Mechanical, ensuring we deliver best-in-class commercial/industrial plumbing and HVAC projects and service to our customers. This leader must be a former field technician or foreman-level professional who truly understands field work and can relate to service techs-someone who can “throw on a toolbelt” when needed, while also excelling at planning, budgeting, customer relationships, safety training and team development. This role manages a team of 12 service technicians, with growth targets of 20-30 technicians. The Service Manager is responsible for the safety, hiring, retaining, training, and coaching field personnel. Over time, a small group of Foremen will be added, and this position will manage those leaders as well. The work environment will eventually be 50% office / 50% field as the department grows. This position is customer-facing and consultative and will own client renewals, maintenance contract sales, quality control visits, and client relationship management. The Service Manager must bring value as the subject-matter expert to clients. Key Responsibilities Service Operations & Customer Solutions Communicate effectively with customers, vendors/subcontractors, general contractors, and the internal service team. Hold the service team accountable to KPIs and performance expectations. Serve as the primary point of contact for customer service and account management needs. Provide labor/material estimates to customers and evaluate estimates from vendors and subcontractors. Conduct quality control visits and face-to-face client meetings to ensure high service standards and contract renewals. Develop new business opportunities with existing clients; identify areas of improvement to meet service needs. Team Leadership & Development Manage, mentor, and support all Service Technicians. Plan for team growth from 12 technicians to 20-30 total. Hire, retain, train, and build the field team; maintain a positive, optimistic leadership presence. Eventually oversee a team of Foremen as the department expands. Relate to and support field employees; step into field work when necessary. Serves as the primary safety leader for the service department, ensuring compliance with safety standards, conducting regular safety training, and promoting a culture of safe work practices among all team members. Scheduling, Planning & Process Improvement Coordinate labor scheduling for all service work. Partner with internal stakeholders to identify business opportunities and operational improvements. Lead the implementation of enterprise software (e.g., Mobile Tech) to improve efficiency, timekeeping, and billing accuracy. Support both small/quick-turn service projects and larger design/build projects as the department evolves. Manage budgeting, planning, and maintenance contract sales. Education and Experience Proven, practical experience in commercial/industrial plumbing and HVAC service or project environments, with the ability to understand field workflows, diagnose issues, support technicians, and ensure high-quality service delivery. Experience as a field technician or foreman strongly preferred; ability to relate to field teams is essential. OSHA 10 certification is required or must be obtained within an agreed-upon timeframe, OSHA 30 would be preferred. Proficient with Microsoft Word and Excel. Working knowledge of federal, state, and city regulations and guidelines. Excellent verbal and written communication skills. Proven ability to manage multiple projects concurrently, often with tight deadlines. Self-starter with the ability to embrace and lead change; able to grow and sustain a high-performing service team. Business Conduct Demonstrates commitment to the Company's values and Code of Conduct. Builds and promotes a culture of safety; leads by example in all field and jobsite behavior. Treats coworkers with respect and approaches conflict professionally and constructively. Seeks to understand processes, asks questions, and champions improvements. Ensures compliance with the Company's Operating Standards. Supervisory Responsibility Directly oversees all Service Technicians (and future Foremen) Position Type / Hours of Work Full-time, Monday-Friday Hybrid role (office in Tempe + local field work) Travel Local travel only EEO Statement Marsden Services provides equal employment opportunities (EEO) to all employees and applicants without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, public assistance status, or any characteristic protected under federal, state, or local law. Other Duties This job description is not designed to cover or contain a comprehensive list of duties or responsibilities. Duties may change at any time with or without notice.

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Monitoring inventory levels and, with the Managers approval, adjusting when appropriate Maintain a team member structure to accomplish the service center mission in an effective and efficient manner Assist in the Interview process and recommend applicants for hire When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively. Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed Monitor, document, and report inventory discrepancies and return goods Work in accordance with company safety policies and maintain a safe working environment Assist with asset control in shipment procedures and departmental security issues Assist in the coordination of shipping and delivery with Purchasing Department Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment Punctuality and regular attendance are essential to managing on-site customer service. Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately. Completes appropriate HR forms for warehouse team members. Conducts safety and 5-S audits and maintains good housekeeping in the Service Center. Manage and document the delivery of products via company delivery vehicle. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions. Assist in administering order entry control and pricing policies consistent with company guidelines. Assist with the loading and unloading of trucks if necessary. Provides suggestions regarding new product and service opportunities. All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day Ability to frequently bend, stretch and lift up to 50 pounds Must be able to operate a forklift and have a clean driving record COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Knowledge of overhead garage door products, garage door repair and installation Outstanding computer skills, proficiency in Microsoft Excel and Word is required Outstanding oral and written communication skills Must be friendly and patient Professional appearance and strong work ethic Ability to work independently and resolve issues based on discretion and good judgment Positive attitude Highly ethical Superior customer service skills Able to change focus frequently and often while being detail orientated and well organized Conflict resolution and problem solving are key components of this position as well Must be able to operate a forklift and have a clean driving record EDUCATION & EXPERIENCE: REQUIRED: High School diploma PREFERRED: Preferred: B.S. or B.A. in business or industrial related field The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO

Come join a well-established commercial contractor with nearly 40 years of success in building some of the most exciting projects in the Southwest! As a key leader in preconstruction services, you'll have the opportunity to shape the future of major projects and grow within a respected, locally-owned firm in Arizona. Govig - Your #1 full-service recruiting firm, your access to the best opportunities available, is seeking a SENIOR PRECONSTRUCTION MANAGER for a commercial construction-based company in Scottsdale, AZ. About the company. Founded in 1986, our client is a premier Arizona-based general contractor with a reputation for integrity, accountability, and delivering results. Specializing in commercial projects throughout the Southwest, they consistently exceed client expectations with a commitment to quality and long-term relationships. About the position. The Senior Preconstruction Manager has the overall responsibility, with the help of the Director of Preconstruction, for the successful delivery of preconstruction services from marketing and negotiating of the preconstruction agreement through successful GMP and project turnover to the construction team. Responsibilities will include but are not limited to: Lead the preconstruction services by budgeting, scheduling, or organizing, defining roles and responsibilities with input from the construction operations team. Prepare conceptual, schematic, design development and GMP estimates and deliverables as required to support preconstruction activities and clients Contribute to the development of standards, processes, practices, etc. as needed for the Preconstruction Services to be a “Top of Class” provider in the construction industry. Attend regularly scheduled meetings with project Architects and customers as appropriate to acquaint them with unresolved problems and to ensure an adequate degree of coordination is being made to have accurate bidding documents. Manage and update project budgets as required while monitoring design scope changes that affect budget and/or schedule. Keep customer fully informed of preconstruction progress on the project and of any significant technical problems/solutions and their effect on design and/or costs. Identify and promote solution to any problem, which might impede progress of the project or adversely affect customer and architect relations. Lead value engineering and value enhancement efforts as required to serve the client including development of items and lists, compilation of ideas and presentation of information to the client. Attend meetings with potential clients and develop relationships that will potentially lead to additional work for the company. What you need. To effectively thrive in this organization, the Senior Preconstruction Manager will have: Bachelor's degree in relevant field 8+ years of consistent estimating experience on large commercial construction portfolio. Working knowledge of construction contracts Exceptional communication and interpersonal skills Self-motivated professional with strong work ethic and attention to detail Ability to work autonomously and deliver results Demonstrates integrity, aligning with company values and customer expectations

At Cyclologic, we are leaders in cycling analysis technology and innovation. From elite athletes to recreational riders, we provide cutting-edge bike fitting solutions using advanced 2D/3D motion capture, pressure analysis, and performance data. With three state-of-the-art fit studios and a global reputation, we support cyclists, retailers, manufacturers, and medical professionals with the tools, education, and expertise to achieve peak performance. The Opportunity The store manager is responsible for the overall revenue and customer experience at Cyclologic. The store manager will work closely with our team to ensure that all merchandising, sales and hospitality experiences are executed per Cyclologic's vision. Role will involve weekends and holidays and may personally handle customer complaints from time to time. · Achieve revenue goals, manage bike delivery pipeline and sales leads in CRM system · Maintain customer experience through positive team member interaction and store presentation · Lead all staff in Cyclologic's culture of world-class hospitality and community building · Develop and manage Cyclologic's retail experience · Manage the delivery of the clients' expectations of products and services · Organize, implement and validate staff sales and product training · Create and maintain store staff coverage schedules · Supervise actions of everything related to retail within the Cyclologic vision and CEO input · Demonstrate teamwork by assisting and cooperating with co-workers as needed · Have appropriate communication strategies for each team member · Maintain confidentiality of all company and all customer information · Representing company in areas of public relations like store events, and group rides · Implement individual employee sales tracking · Training and mentorship of all employees in maximizing sales, and performing daily tasks · Manage preparation of displays, merchandise, and presentations · Oversee and ensure compliance of all staff with established company policies · Manage and assist the store team in maintaining housekeeping standards · Manage and assist in physical inventory counts (both cycle and end of year) · Manage and assist in purchasing and receiving · Must be comfortable with a dynamic and fast paced environment Reports to CEO Schedule: · Must be available to work Saturdays Why Cyclologic? You'll join a team that lives and breathes cycling and strives to elevate every rider's experience. We're committed to innovation, professional growth, and creating a supportive environment for both staff and clients.

Our Opportunity: Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Goodyear, AZ location. The right person will be a people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mentality is critical for this role. What You'll Do: Develop, lead and coach floor leadership to build successful teams that deliver an exceptional customer experience Establish peer-to-peer collaborations with peer Managers to enhance process efficiency Use data to identify areas of opportunity, and develop action plans to improve important metrics and close performance gaps Collaborate with other managers to establish and build SOPs for existing processes and procedures Ensure that regular performance reviews and feedback is provided regularly to all levels of employees to ensure a highly engaged workforce Maintain and implement new leadership onboarding initiatives to enhance the career pathing experience What You'll Need: 2-5 years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 300+ headcount environments Adaptability to rapidly shifting goals, and willing to ‘roll up your sleeves' to solve a variety of challenges Coaching skills that can impact both front-line agents and floor leadership BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree) Strong computer and internet proficiency in an e-commerce environment Proficiency in MS Office suite (Excel is a must) Outstanding oral and written communication skills, comfortability and ease in communicating information to a group Position may require travel Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

GAME AND FISH DEPARTMENT Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we're all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona's wildlife and wild places, the outdoors is open for all. The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships. The Arizona Game and Fish Department is an Equal Employment Opportunity agency. Customer Service Supervisor Job Location: INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH BEN AVERY - RIFLE & PISTOL RANGE / CLAY TARGET CENTER 4044 W Black Canyon Blvd, Phoenix, AZ 85086 Posting Details: Salary: $42,850 - $49,490 Grade: 20 Closing Date: 1/4/2026 Job Summary: CUSTOMER SERVICE SUPERVISOR INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH BEN AVERY - RIFLE & PISTOL RANGE / CLAY TARGET CENTER I-17 and CAREFREE HIGHWAY / REGULAR APPOINTMENT FLSA-EXEMPT / SALARY GRADE 20 / SALARY RANGE: $42,850 - $49,490 Ben Avery Rifle & Pistol Range & Clay Target Center Two (2) Full-Time Positions The Ben Avery Shooting Facility (BASF)-one of the largest publicly operated shooting facilities in the nation-is seeking two highly motivated Customer Service Supervisors to lead front-line operations at our nationally recognized range. This is a hands-on supervisory role ideal for leaders who thrive in dynamic environments, enjoy mentoring staff, and take pride in delivering exceptional public service. A City of Phoenix Point of Pride and a Five Star Range recognized by the National Association of Shooting Ranges, BASF serves more than 240,000 shooters annually across 1,650 acres in north Phoenix. Our mission is to provide a safe, professional, and welcoming experience for shooters of all skill levels-and strong supervision is central to that mission. The Customer Service Supervisor provides administrative, operational, and direct supervisory leadership for customer service operations at BASF. Under general supervision, this position oversees daily front counter and retail operations, ensures consistent service standards, manages staff performance, and coordinates closely with internal teams to support facility programs and projects. This role requires a confident leader who can manage people, processes, and priorities while maintaining a strong customer-service focus in a fast-paced, public-facing environment. Work Schedule: Shifts may include mornings, afternoons, evenings, weekends, and holidays. Work is performed in a noisy outdoor environment and may involve exposure to extreme heat, cold, wind, or rain. Job Duties: The Customer Service Supervisor provides administrative, operational, and supervisory support to the Ben Avery Shooting Facility (BASF). This position supervises a customer service operations section, ensures high-quality public service, supports budget and procurement processes, and assists with the development and implementation of facility programs and projects. The role requires strong leadership, coordination with multiple internal units, and the ability to supervise and manage a wide variety of employee and administrative tasks under indirect or general supervision. Major duties include: • Responsible for coordinating procurement activities with the IERD Administrative Support Team as a user of the Arizona Procurement Portal (APP). • Duties include entering requisitions into the system; monitoring and tracking purchase order progress; coordinating with the Procurement Division to resolve issues in a timely manner; receiving items in APP; reviewing and submitting invoices to Accounts Payable to ensure accuracy and timely processing, ensuring all orders are properly closed before the end of the fiscal year. • Supports retail operations by entering new products into the POS system, conducting inventory, creating purchase requisitions for resale items, and placing orders. Monitors costs and profit margins, assists with store setup, and ensures customers receive accurate information and a positive experience across all retail and service touchpoints. Collaborates with the Marketing Department on product design, merchandising, promotional activities, program materials, including flyers, graphics, and other design elements. Updates webpages and phone messages as needed. • Provides comprehensive customer service by running the register, checking in shooters, and performing cleaning and stocking as needed. Registers campers in the campgrounds, processes user group invoices, and responds to customer inquiries both in person and by phone regarding range operations, events, and campground information. Assists with handling deposits, point of sales systems and budget management. • Creates, maintains, and updates the section teams Huddle Board to support continuous improvement and performance tracking. Conducts monthly one-on-one meetings with staff, develops schedules, and manages performance. Provides new employee and ongoing training, coaching, and mentoring to share program knowledge and promote continuous process improvements in daily operations. • Assists with the development and maintaining of spreadsheets and graphs to track program and non-program information, including POS retail data, shooter counts, program metrics, and inventory. Collects, analyzes, and verifies data to ensure accuracy and accessibility for reporting, operational decision-making, and departmental needs. Performs data tracking, conducts surveys, and prepares reports. Maintains shared drives and oversees records retention and destruction processes. • Performs additional duties as assigned to support overall operations and departmental goals. If you are a confident supervisor who values accountability, teamwork, and public service-and you're ready to lead in a one-of-a-kind recreation environment-we encourage you to apply. Knowledge, Skills & Abilities (KSAs): The candidate must have experience in/with the creation and maintenance of work standards and procedures to successfully implement front counter program requirements. Compose agency correspondence and reports for upper management. Understands principles and processes for providing world class customer service. The ability to identify and effectively communicate key requirements, establish metrics, and measure progress. Knowledge of appropriate internal control structures and fiscal management. The candidate must have strong skills to supervise customer service representatives, including coaching, training, and performance management. Analytic work including an understanding of data management, analysis, and database relationships. Effective communication and ability to articulate requirements to internal and external customers. Proficiency with payment processing, point of sale systems, and online customer databases. Technical skills in Google suites. The candidate must have the ability to successfully supervise customer facing programs and identify continuous process improvements in front counter operations. Strong leadership abilities to implement program requirements across the organization, and when interacting with internal and external customers. Conflict resolution with the ability to successfully resolve uncommon problems or challenges. Selective Preference(s): • 2+ years of customer service and administrative experience, including supervisory responsibility • Demonstrated growth in leadership duties and decision-making authority • Independent, solution-oriented thinker with a collaborative mindset • Adaptable, dependable, and positive “can-do” attitude • Comfortable working with diverse teams and the public Pre-Employment Requirements: A level 1 fingerprint clearance card is required. Must be able to legally possess a firearm in accordance with 18 U.S. Code § 922(g). Baseline blood lead and zinc levels and a baseline hearing test will be conducted on an annual basis. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona offers an outstanding comprehensive benefits package including: * 13 days of vacation * 12 sick days with accumulation benefits * 10 paid holidays * Participation in the nationally recognized Arizona State Retirement System * Superior health care options * Vision care, dental care, pharmacy benefits, and flexible spending account (options available) * Life, long-term disability, and short-term disability insurance options are available * Many more benefit programs are available Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment. Contact Us: If you have any questions please feel free to contact Nicole Baker at **************** for assistance.

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at ************** option 6 or ********************* if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at **************, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ******************************************** ) to learn how to report it.

We are looking for a fearless and accountable Customer Service Team Leader who is positive and passionate! An entry level manager, the assistant customer service manager, will effectively assist the Store Team Leader and other assistant managers in their management duties and share responsibility for the store's operation and performance. The Customer Service Team Leader directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled. A Customer Service Team Leader can work at a fast pace, has a keen eye for safety and will be able to help execute an assortment of duties throughout the store. Responsibilities: A Customer Service Team Leader is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. A Customer Service Team Leader's responsibilities include: Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you. Creating a store environment members want to work in, and customers want to shop in. Operating a cash register and manning the store's customer service counter. Directing all operations on the front end of the grocery store. Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity, and outstanding customer service. Observing and enforcing all store rules and company policies. Helping to select and train new team members. Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team. Ensuring compliance with all heath department and weights and measures department policies and requirements. Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays). Ensuring company safety guidelines are being followed by all team members. All other related duties as assigned. The Customer Service Team Leader responsibilities will primarily be in the Food Service department but may also work in other departments as needed. Qualifications: Desired qualifications include: Friendly and customer service oriented. Interest in food and cooking a plus. Customer service, restaurant, barista, food service, grocery or similar experience desired Self-motivated, with a high attention to detail, quality and presentation Skills to communicate effectively with coworkers and customers Ability to work independently, effectively manage time and multitask in a fast-paced environment Ability to read, understand and follow through on verbal and written directions Ability to reliably meet required work schedule and adhere to company attendance policy Must be 18 years of age Employees may occasionally experience the following physical demands for an extended period: Standing, Sitting, Lifting & Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Customer Service Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, be thoroughly familiar with Americans with Disabilities Act (ADA), maintain database of customer compliments/complaints, and to provide positive and professional support to all employees so as maximize professionalism, enhance customer service, improve on-time performance, ensure safety and exceed client expectations. Job Responsibilities: * Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client. * Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided. * Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency. * Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail. * Possess expertise in using the Trapeze system, and other technology tools supporting the customer service function. * Manage proper reporting and correspondence for "no show", "no pay" and "high cancel" clients. * Maintain database or log of customer complaints/compliments that can readily identify trends that may require additional training or management consideration. * Serve as an expert to manage the team's ability to clearly, accurately and respectfully respond to customer questions regarding all policies, procedures including the fare system. * Develop and implement internal Customer Service campaigns and incentive programs. * If directed by client, establish relationships with key consumer agencies to facilitate direct communication and feedback as well as proactive customer focus. Qualifications Talent Requirements: * High School diploma, college degree preferred. * Must have a minimum of three (3) years' experience in customer service environment. * Excellent speaking, writing, and organization skills. * Ability to communicate effectively at all levels. * General knowledge of windows-based computer operating systems. * Knowledge of service area. * Process all customer complaints to include investigation, validity determination and timely response as described in Customer Service policy. * Assist in identifying validity of the liquidated damages through investigation. * Assist Risk Management with investigations of accidents/incidents. * Ensure all reconciliations are completed timely and accurately each month. * Promote positive customer service techniques, programs throughout the organization. * Make six (6) new community contacts per year. * Conduct transit education classes/seminars six (6) times per year. MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills

Beloform Craft is a dynamic and detail-driven company dedicated to creating impactful experiences through well-executed events and brand activations. We value creativity, organization, and collaboration, and we take pride in delivering high-quality results that reflect our commitment to excellence. Our team thrives in a professional environment where innovation, growth, and precision come together. Job Description We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction, optimizing support processes, and guiding a high-performing support team. The ideal candidate is organized, solution-focused, and committed to delivering excellence at every customer touchpoint. Responsibilities Oversee daily customer support operations to ensure timely and effective service Develop and implement support strategies that enhance customer satisfaction Monitor performance metrics and identify areas for improvement Train, mentor, and guide customer support staff Handle escalated inquiries and ensure resolutions align with company standards Collaborate with internal teams to improve service workflows and communication Maintain accurate records, reports, and documentation Qualifications Strong leadership and organizational abilities Excellent written and verbal communication skills Problem-solving mindset with attention to detail Ability to manage multiple priorities in a fast-paced environment Customer-focused approach with a professional demeanor Proficiency in customer support tools and systems Additional Information Competitive salary ($52,000 - $55,000 annually) Growth opportunities within a developing organization Supportive and professional work environment Skill development and leadership exposure Stability and long-term career potential

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Training and Work Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 02/17 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift. Posting Location: 2202 W Rose Garden Ln, Phoenix AZ 85027 @RWF22 Posting End Date: 1 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

The Supervisor, Customer Service will lead the customer service team, which is comprised of Customer Service and Activation Representatives (CSARs) and Technical and Activation Representatives (TARs), who collectively are the first point of contact for customers and others who contact Wyyerd and therefore are truly the “face of Wyyerd” to customers and the community. Wyyerd's historical growth and success has been largely because of its reputation for excellent customer service, which starts with this team. This is a full-time in person position located in our Surprise, AZ office. The ideal candidate will be passionate about both Wyyerd's internal team and our customers, highly efficient and organized as well as an energetic and empathetic leader of people. This leader will track and manage a key set of operating metrics with a specific set of bonus targets set and managed each quarter. This leader will also play a key role on the Wyyerds leadership team, actively contributing to Wyyerd's growth strategy and supporting the Director and his/her peer group in executing that strategy. Responsibilities Oversee the day to day operations of the customer service and activations team Monitor, coach, and develop team members Work with the team on use of company and customer facing systems. Coordinate training as needed for team and support staff Suggest and formulate company policies within the customer service and activations department Review team members' scheduling to make sure there is adequate coverage for call flow and walk in traffic Review customer service activities to see that goals are being accomplished efficiently Capture and report billing and growth data to determine department or division progress toward stated goals and objectives Confer with Director and administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions Interface with customers and handle customer escalations in support of the front line team Serve as a champion of the Wyyerd brand and culture both internally and externally Other duties as assigned Experience/Qualifications Must be familiar with contact center technologies including phone queue management, reporting, quality monitoring, and workforce management Familiar with customer record systems, processes and practices Highly organized and communicative with colleagues and leaders Ability to adapt to a changing environment Must enjoy working with the public, both on the telephone and in person Ability to troubleshoot and identify customers' needs Ability to multitask, prioritize and manage time effectively Preference given to individuals living in close proximity to our office Two + years work experience in a customer service role; team leadership Two + years work experience in a contact center environment

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at ************** option 6 or ********************* if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at **************, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ******************************************** ) to learn how to report it.

An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store's operation and performance. The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled. Responsibilities: A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. A Customer Service Team Lead's responsibilities include: Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you. Creating a store environment members want to work in, and customers want to shop in. Operating a cash register and manning the store's customer service counter. Directing all operations on the front end of the grocery store. Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service. Observing and enforcing all store rules and company policies. Helping to select and train new team members. Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team. Ensuring compliance with all heath department and weights and measures department policies and requirements. Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays). Ensuring company safety guidelines are being followed by all team members. All other related duties as assigned. Employees may occasionally experience the following physical demands for an extended period: Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending Perks & Benefits Competitive compensation, paid weekly Retirement Benefits Medical, dental, and vision insurance for yourself and eligible dependents Tuition Reimbursement for qualified courses Scholarship opportunities for continued education Store discount programs (10% off household groceries) Fun work environment where you have the opportunity to nourish your community Must be 18 years of age. Must be 21 years of age for any position that serves alcohol. For Internal Transfers/Promotion/Rehire Candidates: Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR. You may be asked to accept a part-time position if that is the only position available Rehires must be approved by an HRBP

Beloform Craft is a dynamic and detail-driven company dedicated to creating impactful experiences through well-executed events and brand activations. We value creativity, organization, and collaboration, and we take pride in delivering high-quality results that reflect our commitment to excellence. Our team thrives in a professional environment where innovation, growth, and precision come together. Job Description We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction, optimizing support processes, and guiding a high-performing support team. The ideal candidate is organized, solution-focused, and committed to delivering excellence at every customer touchpoint. Responsibilities Oversee daily customer support operations to ensure timely and effective service Develop and implement support strategies that enhance customer satisfaction Monitor performance metrics and identify areas for improvement Train, mentor, and guide customer support staff Handle escalated inquiries and ensure resolutions align with company standards Collaborate with internal teams to improve service workflows and communication Maintain accurate records, reports, and documentation Qualifications Strong leadership and organizational abilities Excellent written and verbal communication skills Problem-solving mindset with attention to detail Ability to manage multiple priorities in a fast-paced environment Customer-focused approach with a professional demeanor Proficiency in customer support tools and systems Additional Information Competitive salary ($52,000 - $55,000 annually) Growth opportunities within a developing organization Supportive and professional work environment Skill development and leadership exposure Stability and long-term career potential

The Supervisor, Customer Service will lead the customer service team, which is comprised of Customer Service and Activation Representatives (CSARs) and Technical and Activation Representatives (TARs), who collectively are the first point of contact for customers and others who contact Wyyerd and therefore are truly the “face of Wyyerd” to customers and the community. Wyyerd's historical growth and success has been largely because of its reputation for excellent customer service, which starts with this team. This is a full-time in person position located in our Surprise, AZ office. The ideal candidate will be passionate about both Wyyerd's internal team and our customers, highly efficient and organized as well as an energetic and empathetic leader of people. This leader will track and manage a key set of operating metrics with a specific set of bonus targets set and managed each quarter. This leader will also play a key role on the Wyyerds leadership team, actively contributing to Wyyerd's growth strategy and supporting the Director and his/her peer group in executing that strategy. Responsibilities Oversee the day to day operations of the customer service and activations team Monitor, coach, and develop team members Work with the team on use of company and customer facing systems. Coordinate training as needed for team and support staff Suggest and formulate company policies within the customer service and activations department Review team members' scheduling to make sure there is adequate coverage for call flow and walk in traffic Review customer service activities to see that goals are being accomplished efficiently Capture and report billing and growth data to determine department or division progress toward stated goals and objectives Confer with Director and administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions Interface with customers and handle customer escalations in support of the front line team Serve as a champion of the Wyyerd brand and culture both internally and externally Other duties as assigned Experience/Qualifications Must be familiar with contact center technologies including phone queue management, reporting, quality monitoring, and workforce management Familiar with customer record systems, processes and practices Highly organized and communicative with colleagues and leaders Ability to adapt to a changing environment Must enjoy working with the public, both on the telephone and in person Ability to troubleshoot and identify customers' needs Ability to multitask, prioritize and manage time effectively Preference given to individuals living in close proximity to our office Two + years work experience in a customer service role; team leadership Two + years work experience in a contact center environment

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at ************** option 6 or ********************* if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at **************, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ******************************************** ) to learn how to report it.

An entry level manager, the assistant customer service manager (Asst. CSM) will effectively assist the Store Director and other assistant managers in their management duties and share responsibility for the store's operation and performance. The customer service manager directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled. Job Responsibilities include: "• Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you. • Creating a store environment members want to work in and customer want to shop in. • Operating a cash register and manning store's customer service counter. • Directing all operations on the front end of the grocery store. • Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service. • Observing and enforcing all store rules and company policies. • Helping to select and train new team members. • Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team. • Ensuring compliance with all heath department and weights and measures department policies and requirements. • Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays). • Ensuring company safety guidelines are being followed by all team members. Performs other duties as needed or assigned by management. Must be at least 18 years old. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time.This description reflects management's assignment of essential functions.It does not proscribe or restrict the tasks that may be assigned.This job description is subject to change at any time. Employer provides reasonable accommodations to a qualified employee that does not impose an undue hardship on the employer. " Job Qualification "• With both customers and team members, remain helpful, tactful and courteous. • Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties. • Add, subtract, divide, multiply and perform other basic business math calculations. • Read UPC codes, product labels, shelf signage, business forms, and posted company policies/procedures. • Be knowledgeable of a wide variety general department products (grocery, frozen food, HBC, non-foods, liquor, DSD and dairy), including their locations in the store. • Memorize product locations. • Be dexterous enough with hands and fingers so as to be able to fill and rotate products quickly and use necessary equipment, including box cutters.. • Communicate openly and professionally through appropriate body language, facial expressions and speech, also communicating in writing when necessary. • Listen to and understand verbal and non-verbal communication of customers and fellow members. • Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies weighing 30 - 50lbs. • Lift 50 and maneuver up to 100 lbs. while breaking down large and very heavy pallet loads of produce cases, boxes and bags. • Operate manual and electric pallet jacks. • Often work in walk-in refrigerated coolers. • If called upon, night crew clerks may need to learn use of cash registers. "