Customer service manager jobs in Scranton, PA - 211 jobs

Description: DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements: ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION

DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION

Job Summary: Builds and maintains relationships as point of contact for assigned key relationships for qualified defined contribution retirement plans utilizing our Record-keeping platform; resolves team escalations, documents procedures and identifies areas for process improvement. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. * Provides client support and customer service on day-to-day issues with clients by responding timely and effectively either orally or via written communication * Acts in a pro-active manner with assigned clients and builds relationships to ensure retention * Works with Plan Sponsors, Brokers, Registered Investment Advisors, Trust Companies and other Third-Party Vendors, including auditors to respond to requests for specialized reports, communicate fund actions, consults on client inquiries and researches/resolves issues * May participate in final Sales presentations as well as prepare and facilitate client/advisor meetings when needed * Performs under pressure with minimal direction * Meets competing deadlines in a very fast paced, dynamic and demanding environment with a high degree of urgency and accuracy * Focuses on learning in everyday activities and events * Collaborates with and openly shares knowledge with colleagues * Regular, reliable, and punctual attendance Management Responsibilities (None) Required Education, Experience and Certificates, Licenses, Registrations * 5+ years of experience working in a related position in the retirement services sector * Strong MS Office skills to include Excel Preferred (but not required) education or skills for this role are * Bachelor's degree in a business related field or industry experience * DST experience Competencies * Verbal and Written Communication Skills * Independent * Time Management * Diplomatic * Creative Problem Solver * Integrity * Analytical Thinker * Resourceful * Team Player * Sound Judgment * Results Driven * Exhibits Personal Credibility * Forward Thinking * Planning and Organizing * Project Management Travel: Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. No associate is permitted to work at a location outside the United States for any length of time, except for approved business travel on a limited basis. Exempt Associates traveling outside the United States on personal travel or while on PTO may work on a limited basis (e.g., occasionally checking and responding to business-critical emails or dialing into business-critical meetings) from their personal devices but not from a company-provided computer. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

Job DescriptionThe Client Service Manager sources, screens, hires and retains qualified healthcare professionals to meet the office's business needs. The Client Service Manager develops relationships with clients, consumers and referral sources to determine existing needs, successful placements, and additional business opportunities. The Client Service Manager is responsible for building a network of qualified candidates, evaluating skills in relation to the position requirement, negotiating compensation, overseeing completion of on-boarding requirements, and managing active direct care workers. The Client Service Manager is expected to be knowledgeable of industry trends globally and within their market segment to identify top accounts, forecast opportunities, and consult with candidates. They are also expected to share best practices, and maintain and develop relationships within the industry to foster stronger business relations. B. PRIMARY RESPONSIBILITIES: 1. Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office's immediate and projected needs. 2. Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates. 3. Responsible for on-call duties during non-business hours and weekends as needed. 4. Matches and evaluates candidate skills to client and consumer needs through screening and interviewing. 5. Completes necessary reference checks on candidate's background and work experience. 6. Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts. 7. Negotiates salary and terms and conditions of employment with candidates. 8. Schedules direct care workers and field staff for initial placement and ongoing assignments. 9. Manages direct care workers and field staff while on assignment: assessing and investigating direct care worker as well as field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate. 10. Maintains regular contact and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities. 11. Ensures client, consumer and referral source expectations are understood and met while addressing and resolving concerns relative to customer service, caregiver or field staff performance. 12. Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record. 13. Incorporates direct care worker and field staff retention strategy into daily routine. 14. Responsible for learning all functionalities and operations of the branch office. 15. Adheres to and promotes company policies and procedures. 16. Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads. 17. Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines. Client Services Manager 18. Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws. 19. Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines. 20. Responsible for oversight of revenue cycle management. 21. Demonstrates a commitment to advancing 365 Health Services. 22. Must possess personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability. Powered by JazzHR 30S7ayIP0W

About us: Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Benefits: We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer! Competitive compensation Healthcare benefits package that begins on first day of employment 401K retirement plan with company match Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays Up to 6 weeks of parental and bonding leave Hybrid work schedule (3 days in the office, 2 days from home) Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation) Tuition reimbursement after 6 months of employment Numerous opportunities for continued training and career advancement And much more! Responsibilities The Support Services Manager is responsible for overseeing the daily operations and strategic direction of the Support Services team. This role ensures the delivery of high-quality logistical, administrative, and facilities-related services across the organization. The manager leads a team of representatives, coordinates with internal departments and external vendors, and drives continuous improvement initiatives to enhance service delivery, efficiency, and employee experience. Key Responsibilities Team Leadership & Development Supervise, mentor, and develop Support Services Representatives. Manage staffing schedules, performance evaluations, and training programs. Foster a culture of accountability, service excellence, and continuous improvement. Operational Oversight Oversee all aspects of print and mail fulfillment, shipping/receiving, inventory management, and inter-departmental logistics. Ensure timely and accurate execution of support services across multiple office locations, if applicable. Monitor service levels and implement corrective actions when needed. Accounting Service Support Manage scanning and data entry of checks received by the organization. Prepare and process deposits for all checks dispositioned by the administrative accounting team. Maintain provider files, ensuring accuracy and timely updates. Perform direct draft and deposit data entry in coordination with the accounting team. Ensure compliance with internal controls and confidentiality standards related to financial data. Strategic Planning & Process Improvement Identify and implement process enhancements to improve operational efficiency and reduce costs. Develop and maintain standard operating procedures (SOPs) for all support services functions. Lead cross-functional initiatives to align support services with organizational goals. Build and analyze process flow documents to improve workflows and customer experiences Vendor & Budget Management Manage relationships with external vendors for supplies, shipping, catering, and facilities services. Negotiate contracts and monitor vendor performance. Develop and manage the Support Services budget, including forecasting and cost control. Meeting & Event Coordination Oversee logistics for internal meetings, executive events, and company-wide gatherings. Ensure high-quality catering, room setup, and technical support for events. Communication & Stakeholder Engagement Serve as the primary point of contact for internal departments regarding support services. Communicate service updates, changes, and expectations clearly and proactively. Address escalations and ensure timely resolution of service-related issues. Qualifications Bachelor's degree in Business Administration, Facilities Management, or related field preferred. Minimum 5 years of experience in office services, facilities, or administrative operations, including 2+ years in a supervisory or managerial role. Experience supporting accounting operations or financial data handling is a plus. Proven ability to lead teams and manage complex operational workflows. Strong organizational, analytical, and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office and experience with inventory/order management and financial systems. Lean/Six Sigma background preferred Salary Range: 50,000-70,000 USD The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required. The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. What You'll Do: * Deliver outstanding customer service and resolve inquiries promptly. * Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training. * Lead, motivate, and train Associates to drive sales and performance during shift. * Ensure consistent execution of customer service programs, policies, and store technology components. * Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need. Benefits: * We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs. * Eligibility for Wawa Benefits is defined under the terms of the plan(s) Qualifications: * High School Diploma or GED equivalent * Must be 18+ years old with reliable transportation * Flexible availability to work various shifts, including weekends, and holidays, to meet business needs * Supervisory experience, ideally in retail or food service environments, is a plus * Strong customer service, relationship-building, and communication skills Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work. The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at ************. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

With a career at The Home Depot, you can be yourself and also be part of something bigger. Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. Key Responsibilities: 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast. 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. Direct Manager/Direct Reports: This Position typically reports to Store Manager This Position has 0 Direct Reports Travel Requirements: No travel required. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: None Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: None Minimum Years of Work Experience: 1 Preferred Years of Work Experience: None Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented Directs Work Builds Effective Teams Drives Engagement For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $60,500 - $70,500

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Takes an active role in training and mentoring Associates on front end principles * Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience * Ensures Associates execute tasks and activities according to store plan; prioritizes as needed * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates * Provides and accepts recognition and constructive feedback * Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs * Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned Who We're Looking For: You. * Available to work flexible schedule, including nights and weekends * Strong understanding of merchandising techniques * Capable of multi-tasking * Strong communication and organizational skills with attention to detail * Able to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors * Able to train others * 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 10 Laurel Mall Location: USA TJ Maxx Store 1479 Hazleton PA This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

★ NOW HIRING: Service Manager At Hunter Truck, our people are the heart of everything we do, and we're excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, and New York. If you're looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you'll thrive here. Come build your career with a team that invests in you from day one. POSITION AT A GLANCE Location: Scranton, PA Position Type: Full-Time Schedule: Monday through Friday, 8:00 AM to 4:30 PM Address: 2900 Stafford Avenue, Scranton, PA 18505 WHAT YOU'LL DO As a Service Manager, you'll lead the entire service department, ensuring efficient operations, high-quality repairs, and exceptional customer satisfaction. You will: ➤ Lead the daily operations of the Service Department to ensure efficiency, profitability, and high-quality work. ➤ Set department goals, track performance, and drive results through clear plans and consistent monitoring. ➤ Hire, train, coach, and develop service employees while fostering teamwork across all departments. ➤ Manage the annual service budget, reporting, and required documentation. ➤ Maintain strong customer relationships through clear communication, fair estimates, and prompt follow-up. ➤ Oversee technician productivity, workflow scheduling, payroll accuracy, and repair quality. ➤ Ensure compliance with all safety, environmental, warranty, and manufacturer policies. ➤ Support ongoing training, career development, and technical skill growth for service staff. ➤ Maintain facility standards, including cleanliness, equipment care, and tool inventory. ➤ Partner with Parts, Sales, and other department leaders to support company-wide goals. ➤ Resolve customer issues quickly and professionally; monitor and reduce comebacks. ➤ Review and track warranty claims, open repair orders, and business system data for accuracy. ➤ Conduct regular safety inspections, trainings, and accident/incident investigations. ➤ Maintain a professional work environment that reflects company culture and safety standards. WHAT YOU BRING ◆ Education & Experience: Three to ten years of related experience and/or training, (or an equivalent combination). ◆ Certificates & Licenses: Valid Driver's License required; must meet company insurability standards. Commercial Driver's License preferred (can obtain upon hire). ◆ Physical Requirements: Regular walking and frequent standing. Occasional stooping, kneeling, crouching, or crawling. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment. WHY WORK WITH US ► Your hard work earns real rewards with competitive pay and bonus opportunities ► Comprehensive benefits package to keep you and your family covered ► 401(k) with company match because your future matters ► Your success is our priority. We offer training, mentorship, and advancement opportunities ► A supportive, team-first culture where you're never just a number ► A legacy of stability in a company that is family-owned and trusted since 1938 READY TO APPLY? If you want a role where you're valued, supported, and able to grow, this is it. Apply today and take the next step in your career. Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.

At Prologis, we don't just lead the industry-we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one-not just shaping the future of logistics but building what comes next. Job Title: Manager, Development Services (East) Company: Prologis A Day in the Life We are seeking an experienced civil engineer or development professional with expertise in site selection, due diligence, and municipal coordination for industrial development projects to support Prologis' strategic Customer Led and Data Center Development teams. As a key contributor within our Development Services group, you will assist in executing the due diligence process for new acquisitions, support development and build-to-suit projects, and coordinate land use approvals and entitlements. In this role, you will report to the Director, Development Services, working closely with cross-functional teams to help evaluate, plan, and deliver development opportunities. You will also assist in monitoring regional regulatory updates and municipal processes that could affect our projects across the East region, with occasional support in the Central and West regions. The ideal candidate thrives in a fast-paced, multi-market environment and brings a solutions-oriented mindset to complex site challenges. Key Responsibilities Site Feasibility and Layout (40%) Conduct site feasibility analyses and prepare conceptual site layouts using AutoCAD to balance functionality and coverage while meeting zoning and design requirements. Coordinate site access, grading, and stormwater considerations to support compliant and efficient designs. Land Acquisition Support (30%) Support the due diligence process in partnership with internal teams and consultants. Assist in identifying and mitigating potential risks for property acquisitions, reviewing environmental, utility, fee, and geotechnical factors, and evaluating offsite improvement requirements and access issues. Entitlement Coordination (20%) Assist in managing the entitlement process for land acquisitions and build-to-suit projects. Prepare and track budgets, schedules, and consultant deliverables. Support the team in navigating public hearings, preparing applications, and coordinating with municipalities to obtain necessary approvals. Design Coordination (5%) Collaborate with development and design teams to integrate customer requirements, entitlement conditions, and site-specific constraints into project designs across the East Region. RFP Support (5%) Contribute to customer RFP responses by providing due diligence insights, entitlement details, and site planning information to ensure alignment with project goals and regulatory requirements. Building Blocks for Success Required: 5+ years of experience in Civil Engineering, Architecture, Construction Management, or related development roles. Experience supporting due diligence, entitlement, and municipal approval processes for industrial and/or data center projects. Familiarity with site planning, permitting, and development documentation. Ability to research and understand municipal zoning codes and site requirements across various markets. Proficiency in AutoCAD Willingness to travel approximately 40% within East region markets. Ability to work collaboratively across teams and manage multiple project timelines. Preferred: Bachelor's degree in Civil Engineering, Architecture, Construction Management, or a related field. Professional license (Engineer or Architect) a plus. Experience and willingness to utilize AI in workflow to improve operational efficiency Exposure to entitlements across multiple U.S. regions. Hiring Salary Range of: $123,200 - $169,400. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. #LI-TA1 People First Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here. When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here. As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here. All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Employment Type: Full time Location: East Rutherford, New Jersey Additional Locations: Atlanta, Georgia, Columbia, Maryland, New York, New York, Pennsylvania-Lehigh Valley Office

Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance. How you will do it Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Responsible for safety performance and program compliance. What we look for Required Technical school training or equivalent experience in the HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. Strong interpersonal, customer service, negotiating skills. Demonstrated competence in writing and verbal communication skills. Basic financial accounting experience. Demonstrated proficiency in MS office products and basic Windows environment. Preferred Diploma in Electronic or Mechanical Systems. Two years prior experience in the HVAC or building controls industry. Five plus years in a service management role directing a similar service deliverable team HIRING SALARY RANGE: $100,000-125,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

The role of the Service Manager is to be responsible for the day to day operation of the branch's service and maintenance department in compliance with established policies and procedures. Plans, directs and controls the activities of the service and maintenance departments. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs. Assesses present and future needs, trends, problems and profit opportunities of the service department. Establishes short and long term operating and financial goals for the service department. Ensures that policies and objectives are understood and applied within the department. Reviews the results and activities within the department and takes appropriate action as necessary. Maintains appropriate communications within and between all departments. Develops and maintains policies which will ensure positive customer relationships. Keep up to date on activities of competition, market conditions and department operation. Coordinates the processing of warranty claims. Qualifications Must have prior experience in related field. Must display excellent leadership skills. Must display excellent communication skills. Must display strong work ethics and commitment to extra hours when needed. Prior Supervisory Experience preferred. CDL Preferred

Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers.KEY DUTIES AND RESPONSIBILITIES Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions May work with Operations Manager to ensure information flow with the warehouse is efficient; to include on-time turn for trucks, accurate receipt, and shipment of goods May handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits Enhance office productivity through proficient use of resources and tools ADDITIONAL DUTIES AND RESPONSIBILITIESMINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES) Excellent interpersonal and communication skills with the ability to interact with all levels of the organization Proficient computer skills, including Microsoft Office Suite Ability to read, analyze, and interpret company policies, procedures, and agreements Excellent organizational skills, including the ability to multi-task and prioritize workload Strong conflict management skills, including those involving sensitive and complex matters Ability to work a flexible work schedule and shift, including weekends if needed Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

About us: Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ "Superior" by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Benefits: We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer! * Competitive compensation * Healthcare benefits package that begins on first day of employment * 401K retirement plan with company match * Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays * Up to 6 weeks of parental and bonding leave * Hybrid work schedule (3 days in the office, 2 days from home) * Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation) * Tuition reimbursement after 6 months of employment * Numerous opportunities for continued training and career advancement * And much more! Responsibilities The Support Services Manager is responsible for overseeing the daily operations and strategic direction of the Support Services team. This role ensures the delivery of high-quality logistical, administrative, and facilities-related services across the organization. The manager leads a team of representatives, coordinates with internal departments and external vendors, and drives continuous improvement initiatives to enhance service delivery, efficiency, and employee experience. Key Responsibilities Team Leadership & Development * Supervise, mentor, and develop Support Services Representatives. * Manage staffing schedules, performance evaluations, and training programs. * Foster a culture of accountability, service excellence, and continuous improvement. Operational Oversight * Oversee all aspects of print and mail fulfillment, shipping/receiving, inventory management, and inter-departmental logistics. * Ensure timely and accurate execution of support services across multiple office locations, if applicable. * Monitor service levels and implement corrective actions when needed. Accounting Service Support * Manage scanning and data entry of checks received by the organization. * Prepare and process deposits for all checks dispositioned by the administrative accounting team. * Maintain provider files, ensuring accuracy and timely updates. * Perform direct draft and deposit data entry in coordination with the accounting team. * Ensure compliance with internal controls and confidentiality standards related to financial data. Strategic Planning & Process Improvement * Identify and implement process enhancements to improve operational efficiency and reduce costs. * Develop and maintain standard operating procedures (SOPs) for all support services functions. * Lead cross-functional initiatives to align support services with organizational goals. * Build and analyze process flow documents to improve workflows and customer experiences Vendor & Budget Management * Manage relationships with external vendors for supplies, shipping, catering, and facilities services. * Negotiate contracts and monitor vendor performance. * Develop and manage the Support Services budget, including forecasting and cost control. Meeting & Event Coordination * Oversee logistics for internal meetings, executive events, and company-wide gatherings. * Ensure high-quality catering, room setup, and technical support for events. Communication & Stakeholder Engagement * Serve as the primary point of contact for internal departments regarding support services. * Communicate service updates, changes, and expectations clearly and proactively. * Address escalations and ensure timely resolution of service-related issues. Qualifications * Bachelor's degree in Business Administration, Facilities Management, or related field preferred. * Minimum 5 years of experience in office services, facilities, or administrative operations, including 2+ years in a supervisory or managerial role. * Experience supporting accounting operations or financial data handling is a plus. * Proven ability to lead teams and manage complex operational workflows. * Strong organizational, analytical, and problem-solving skills. * Excellent communication and interpersonal abilities. * Proficiency in Microsoft Office and experience with inventory/order management and financial systems. * Lean/Six Sigma background preferred Salary Range: 50,000-70,000 USD The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required. The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training

ABOUT US: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! JOB DESCRPTION: National Service & Solutions is a specialized contact area within Global Operations supporting high risk and complex activities. The team is responsible for providing Consumer and Small Business Deposit product problem handling and escalation support for Financial Centers (FC), clients (internal and external) and third parties. Team Managers in NS&S are responsible for executing the LOB strategy and managing a team of 15-25 call center associates. May manage projects to drive efficiency, cost reductions, and improve client experience impacts throughout the business. May act as the subject matter expert on various projects and is able to handle multiple complex activities. Defines opportunities to meet associate and customer satisfaction goals within the team, and at the site level. MANAGERIAL RESPONSIBILITIES: Maintains a full understanding of team and individual performance using long and short term analysis of key performance indicators, observations, and anecdotal information Identifies positive and negative patterns driving the performance Coaches the team and individuals to sustain positive patterns and mitigate negative patterns to improve or sustain performance Nurtures employee development with effective feedback and career planning conversations Sustains a process excellence culture to maintain consistent and iterative improvements in all aspects of the operation and employee experience Actively participates in routines and practices to accurately assess key performance indicators and executes on actions needed to improve and maintain the health of the operation and the employee experience . Executes long and short-term strategic plans to drive improvements in client care, efficiency, employee engagement and growth. Makes sound judgements based on data to balance risks with rewards, maintain control discipline, and respond to change Engages in ongoing personal education to maintain a current working knowledge of the market, technology that would benefit the operation, best practices in employee engagement, and updated skill set. REQUIRED QUALIFICATIONS: 2 or more years of Contact Center experience Demonstrated leadership experience in a call center environment Thorough knowledge of Financial Center products, services and bank policies Excellent verbal and written communication skills Experience with coaching employees and providing feedback Self-motivated and able to work independently Strong experience with Microsoft Office products (Word, Excel, PowerPoint) DESIRED QUALIFICATIONS: Deposits and/or CD/IRA background Experience with quality assurance routines Familiarity with call monitoring and calibration routines SKILLS: • Issue Management • Risk Management • Customer Service Management • Performance Management • Customer and Client Focus • Active Listening • Business Acumen • Coaching • Conflict Management • Research • Business Continuity Management • Quality Assurance • Emotional Intelligence • Problem Solving Shift: 2nd shift (United States of America) Hours Per Week: 40

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you * Paid Weekly * Health & Wellness Benefits * 401k Plan with company match * Paid Time off for full-time associates * Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: * Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. * Validates completion of assigned operational messages and engagement video compliance. * Supports the various Services businesses as needed when the Experience Leader is not available * Delegate and validate completion of daily tasks. * Leads and directs associates when acting as the Leader on Duty * Address and administer associate complaints and grievances. * Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: * Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. * Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. * Responsible for live pet sales and pet adoptions. * Supports with monthly live cycle counts, addresses discrepancies. * Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. * Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience * Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. * Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. * Ensures a safe environment for our associates, pets, and pet parents. * Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. * Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. * Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. * Assists and works in other departments as required. Other duties may be assigned. * Follows all company policies and procedures. Qualifications * 2+ years of retail experience in a customer-focused environment. * Leadership experience preferred. * Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. * Proficiency in computer applications. * Strong written and verbal communication skills. * Ability to react under pressure and maintain composure. * Strong organizational skills and attention to detail. Supervisory responsibility * No direct reports, however, are expected to guide and support the development of other associates. * Provides feedback on associate performance to direct supervisor. * Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. Essential physical demands and work environment * Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. * While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at ********************************* Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

About us: Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Benefits: We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer! Competitive compensation Healthcare benefits package that begins on first day of employment 401K retirement plan with company match Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays Up to 6 weeks of parental and bonding leave Hybrid work schedule (3 days in the office, 2 days from home) Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation) Tuition reimbursement after 6 months of employment Numerous opportunities for continued training and career advancement And much more! Responsibilities The Support Services Manager is responsible for overseeing the daily operations and strategic direction of the Support Services team. This role ensures the delivery of high-quality logistical, administrative, and facilities-related services across the organization. The manager leads a team of representatives, coordinates with internal departments and external vendors, and drives continuous improvement initiatives to enhance service delivery, efficiency, and employee experience. Key Responsibilities Team Leadership & Development Supervise, mentor, and develop Support Services Representatives. Manage staffing schedules, performance evaluations, and training programs. Foster a culture of accountability, service excellence, and continuous improvement. Operational Oversight Oversee all aspects of print and mail fulfillment, shipping/receiving, inventory management, and inter-departmental logistics. Ensure timely and accurate execution of support services across multiple office locations, if applicable. Monitor service levels and implement corrective actions when needed. Accounting Service Support Manage scanning and data entry of checks received by the organization. Prepare and process deposits for all checks dispositioned by the administrative accounting team. Maintain provider files, ensuring accuracy and timely updates. Perform direct draft and deposit data entry in coordination with the accounting team. Ensure compliance with internal controls and confidentiality standards related to financial data. Strategic Planning & Process Improvement Identify and implement process enhancements to improve operational efficiency and reduce costs. Develop and maintain standard operating procedures (SOPs) for all support services functions. Lead cross-functional initiatives to align support services with organizational goals. Build and analyze process flow documents to improve workflows and customer experiences Vendor & Budget Management Manage relationships with external vendors for supplies, shipping, catering, and facilities services. Negotiate contracts and monitor vendor performance. Develop and manage the Support Services budget, including forecasting and cost control. Meeting & Event Coordination Oversee logistics for internal meetings, executive events, and company-wide gatherings. Ensure high-quality catering, room setup, and technical support for events. Communication & Stakeholder Engagement Serve as the primary point of contact for internal departments regarding support services. Communicate service updates, changes, and expectations clearly and proactively. Address escalations and ensure timely resolution of service-related issues. Qualifications Bachelor's degree in Business Administration, Facilities Management, or related field preferred. Minimum 5 years of experience in office services, facilities, or administrative operations, including 2+ years in a supervisory or managerial role. Experience supporting accounting operations or financial data handling is a plus. Proven ability to lead teams and manage complex operational workflows. Strong organizational, analytical, and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office and experience with inventory/order management and financial systems. Lean/Six Sigma background preferred Salary Range: 50,000-70,000 USD The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required. The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training

Job DescriptionDescription: Pompey Automotive Group is seeking a skilled Service Manager to join our team. The ideal candidate will have a strong background in automotive services and management, ensuring the smooth operation of our service departments. Job Responsibilities: Oversee daily operations of the service departments Manage and lead a team of service advisors, technicians, and support staff Ensure exceptional customer service and satisfaction Coordinate workflow and scheduling to meet service goals Conduct automotive diagnostics and provide repair estimates Monitor and maintain quality control standards Drive revenue through recommendations of services and parts Collaborate with the sales team to promote service offerings Maintain dealership standards and compliance with regulations Requirements: Job Qualifications: Service Management experience required (Ford Experience would be preferred, but not required) Dealership experience required Proficiency in automotive diagnostics and repair Strong mechanical knowledge and experience Ability to estimate auto service repair costs accurately Familiarity with auto service repair processes Knowledge of maintenance services and procedures Strong leadership and team management skills Strong Sales Skills and Training to help with Advisor Team If you are a dynamic individual with a passion for the automotive industry and possess the necessary skills to excel in this role, we encourage you to apply. We offer competitive compensation, Medical benefits, 401k Match, Paid time off, ongoing training opportunities, and a supportive work environment. The Pompey Automotive Group is an equal opportunity employer.

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Construction Equipment Service Supervisor. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals. Position Summary: In accordance with management directives this position directs the activities of the Main Shop Service Department, as well as the non-bargaining and bargaining employees, in the performance of shop repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible. Primary Responsibilities: This position mandates that the employee be able to perform all of the following functions: * Supervise and develop the personnel of the department * Receive and respond to customer requests or inquiries on equipment repairs * Assist in determination of needed repairs and the timing of repairs * Research information from literature and computer-based sources * Assign and schedule equipment and personnel to shop repairs * Other functions as assigned by necessity This position may perform any combination of the following duties: * Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level * Foster good union/management relations * Decide upon and administer employee discipline as required * Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues * Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer * Address equipment down time concerns through scheduling repairs at times most convenient to the customer and the repair shop * Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information * Devise work schedules for repairs to be performed in the repair shop which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules * Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations * Perform other work related duties as assigned Skills, Knowledge, Qualifications: * Comprehensive knowledge of mechanical repair procedures and their application to equipment repair * Thorough understanding of Company/contract practices and policies in relation to the direction of the work force * Significant talent in the direction and scheduling of persons under a collective bargaining agreement, as well as those who supervise and support them, to achieve the highest possible degree of productivity * Considerable written and verbal communication skills for the conveyance of instructions * Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency * Provide superior customer service and product support through management of all aspects of the service department * Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers. Proven success in managing and developing staff. Superior interpersonal and relationship building skills. Precise documentation, organized, and detail oriented. Ability to manage day to day operations. Strong verbal and written communication skills. Intermediate computer skills. Proficiency with MS office software, Lotus Notes and DBSi. Responsible for growing and continuing to improve efficiency. Why Join the Cleveland Brothers Team: * Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account. * Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company. * Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul. About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service. Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit ************************** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.