Customer service manager jobs in Scranton, PA

Description: DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements: ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION

DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Builds and maintains the relationships of qualified defined contribution retirement plans utilizing our Recordkeeping platform. Acts as a point of contact for assigned relationships, resolves team escalations, documents procedures and identifies areas for process improvement. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable people with disabilities to perform these essential functions. * Provides client assistance and customer service on day to day issues with clients by replying via both oral and written communication * Acts in a proactive manner with assigned clients and builds relationships to ensure retention * Works with plan sponsors, brokers, registered investment advisors, Trust companies and other third-party vendors, including auditors to reply to requests for specialized reports, communicate fund actions, consult on client inquiries and research/resolve issues * Works under pressure in a very fast paced environment * Focuses on learning in everyday activities and events * Coordinate with and openly exchange knowledge with colleagues * Regular, reliable, and punctual attendance MANAGEMENT RESPONSIBILITIES (NONE) REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS * At least 3+ years of experience working in a related position in the retirement services sector * Proven relationship management experience * Demonstrated project management skills * Solid MS Office skills to include Excel PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE * Bachelor's degree in a business-related field or industry experience * DST experience PROFICIENCIES * Ability to work unsupervised * Diplomatic * Creative Problem Solver * Integrity * Detailed Thinker * Resourceful * Team Player * Sound Judgment * Results Oriented * Personal Credibility * Written and Oral Communication Skills TRAVEL: Up to 10% OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, tasks and activities may change at any time with or without notice. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level. QUALIFICATIONS FOR CLIENT SERVICES MANAGER (CSM): High integrity Positive attitude Excellent communication skills Solution-oriented Eager / Competitive Ability to thrive and collaborate in a fast-paced environment Bachelor's Degree, preferred PRIMARY DUTIES AND RESPONSIBILITIES: Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office's immediate and projected needs Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates Responsible for on-call duties during non-business hours and weekends as needed. Matches and evaluates candidate skills to client and consumer needs through screening and interviewing Completes necessary reference checks on candidate's background and work experience Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts Negotiates salary, terms and conditions of employment with candidates Schedules direct care workers and field staff for initial placement and ongoing assignments Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record Incorporates direct care worker and field staff retention strategy into daily routine Responsible for learning all functionalities and operations of the branch office Adheres to and promotes company policies and procedures Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines Responsible for oversight of revenue cycle management Demonstrates a commitment to advancing 365 Health Services, LLC Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability Performs other duties as necessary BENEFITS: Health Insurance Packages Paid Time Off 401K Schedule: Monday to Friday Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours) ADDITIONAL COMPENSATION: Weekly Commission Weekly On-Call Pay Bonuses EDUCATION: Bachelor's (Preferred) Work Location: In-person

Arjo's Service Operations Manager is responsible for creating and implementing strategies that support the sale of Arjo's products and services while managing Service Operations in multiple Arjo facilities in Pennsylvania, New Jersey, and Maryland. Reporting to the Northeast Region Service Director, the selected service leader will drive service excellence through leadership and development of service professionals to enable optimal delivery of Arjo's medical products and services. Key day-to-day activities: * Collaborate with the Regional Service Director to formulate strategies, tactics, and action plans to sell Arjo products and services into hospitals and other medical facilities. * Oversee daily operations of the Rental Operations team to support sales activities and fulfill customer orders. Serve as primary contact for service issues in high profile accounts. * Prepare annual sales objectives for the PA/NJ/MD Service territory. * Prepare expense budgets and effectively control expenditures while completing Sales and Service objectives. * Hire, train, develop, evaluate, and reward service center personnel (in multiple locations) to ensure high levels of productivity and customer service and with the goal of minimizing employee turnover. * Develop and maintain a business climate that establishes, maintains, and expands positive and cooperative working relationships with customers and all corporate personnel. QUALIFICATIONS: * Bachelor's Degree in a related discipline or equivalent education, training, and experience. Graduate degree is a plus. * At least 2 (two) years in a formal business management/leadership role, directly managing employees. * Strong communication skills - verbal, written, presentation. * Highly effective planning, problem solving, influencing and decision-making skills. * Proficient in MS Office applications (Excel, PowerPoint, Word, Outlook). * Ability to recommend and sell services based on observed customer needs. * 40% overnight travel * Must possess and maintain a valid driver's license. Our Total Rewards Programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements: * Total Cash - Base pay ($80-100k) plus variable compensation are the primary elements of the Arjo Compensation program. * Benefits - We provide a competitive Benefits program that is crafted to help Arjo employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan. Including Auto Allowance and mileage/travel reimbursement. * Talent Development - We support the development and growth of our employees through talent review and development and build career pathways for top performers. * Work-life Flexibility - At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this. #LI-YL1 #LI-ONSITE About Arjo At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. For more information about Arjo visit ************

The successful Customer Care Manager is dedicated to delivering an unparalleled level of service to all our customers. Managing a small team of up to six, the Customer Care Manager is collaborative, adaptive, highly organized and process oriented. The Customer Care Manager is responsible for driving customer retention, ensuring the accurate flow of critical business transactions, and supporting our new and existing sales efforts as well as building strong interdepartmental relationships. This position is located on site in Hazleton, PA. Essential Duties and Responsibilities: Customer Care Close management of the day-to-day customer care function on behalf of our e-retail in addition to our d2C consumer base. Resolve all customer and consumer service issues, warranty claims, returns etc. Closely manage, and seek improvement in, the process for all. Work closely with customers and suppliers to quickly address quality issues and establish the procedures and dialogue, within and outside the department, that drive improvement. Receivables, Transaction Management and Pricing Oversight of our EDI transactions, orders, ecommerce portal management, invoice processing and other core business functions that ensure the flow of commerce, protect the company's assets and provide a seamless experience for all our customers. Troubleshoot EDI errors, sales order issues, and other processing errors that occur. Work with our IT team and other departments to confirm orders are being communicated across all departments accurately. Troubleshoot all sales order processes in ERP systems to ensure timely order fulfillment. Review AR invoicing and investigate, dispute and process account remittances, deductions, returns and claims. Monitor, manage and drive improvement in account level pricing accuracy. Work with customer facing sales teams to resolve issues quickly. Understand and train team members on customer transaction portals to manage orders, inventory, returns and other account specific needs. Continuous Improvement Drive improvements in departmental processes and programs as a means of ensuring efficiency, productivity and best in class customer service. Engage other functional areas within the company to collaborate and share ideas relative to these improvements. Develop meaningful Key Performance Indicators (KPIs) for the entire department and share results with the broader team. Use results as a primary tool for training and coaching. Create a culture of learning within the department through cross training, sharing of success and communication. Business Development Ensure seamless customer on boarding processes in conjunction with our sales teams. Work with the sales team to provide timely and accurate quotes for new business. Support sales teams with sample orders and other requests that are crucial to the development of new business. Qualifications and Essential Skills Bachelor's degree and/or 3-5 years of experience in a Customer Service leadership role serving a variety of clients and channels. Experience in manufacturing and/or business-to-business sales & service a plus. Experience in consumer goods a plus. Strong analytical and problem-solving skills. Excellent interpersonal skills. Extremely detail oriented. Strong sense of urgency and a proactive mindset. Adaptable. Ability to pivot with change. Ability to navigate difficult customer situations. A passion for driving and improving business processes and outcomes. Strong leadership approach that combines direct involvement in tasks with the responsibilities of guiding and mentoring the team by offering constructive feedback along the way. Uses time efficiently, while managing competing demands. Advanced experience in the use of ERP systems and methodology. Advanced MS Office Suite and systems skills, primarily in Excel. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent requirement for attention to detail; prolonged use of a computer terminal, telephones and other electronic equipment. The employee must be able to lift and /or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be moderate to occasionally loud and PPE may be required. Appropriate hearing protection while in the plant is required as noise levels within the facility meet OSHA requirements for hearing protection equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Managers typically work in an office environment although projects may be involved with the possibly that will take them to non-standard workplaces. Highwood provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, veteran status or any other characteristic protected by the law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

James Hardie Building Products James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie, TimberTech, AZEK Exteriors, Versatex, fermacell, and StruXure. This position is based at our Keyser Avenue production facility with a hybrid weekly schedule requiring 3 days in office. Job Summary: The Contact Center Technical Customer Service Supervisor is a leadership position responsible for overseeing the daily operations of the Contact Center Experience Team. * Team Supervision: Supervises a team of Contact Center Technical Customer Service Associates to ensure compliance with company and department guidelines, upholding our Company Core Values. * Monitoring Communications: Monitors and reviews calls, chats, texts, emails, and other correspondence between associates and customers. * Escalations: Handle and resolve irate customer and escalations as requested by your team members. * Coverage Management: Ensures adequate coverage by monitoring call arrival patterns, adherence to schedules, and agent availability. * Information Dissemination: Ensures associates are informed about changes to company products and processes. * Data Collection and Reporting: Collects data and prepares reports on department goals, volumes, and agent performance. * Knowledge Management: Prepares knowledge-based documents such as summaries and responses to frequently asked questions. * Process Improvement: Identifies opportunities to update or improve customer service procedures and makes recommendations to the Customer Service Manager. * Recruitment and Hiring: Responsible for interviewing and hiring new associates. * Employee Coaching: Coaches all employees in the company's customer service policies, procedures, and best practices. * Time Management: Responsible for approving vacation, sick, and personal time and approving weekly timecards. * Performance Evaluation: Conducts performance evaluations of assigned staff on a yearly basis. * Performance Management: Handles all performance improvement plans, corrective actions, and termination of employees as needed and in accordance with company policy. * Team Collaboration: Facilitates effective communication and collaboration between associates and other internal teams to ensure seamless work handoffs and alignment with departmental goals. Collaborate closely with the Contact Center Customer Service Supervisor to ensure team alignment and a smooth customer journey. Collaborate closely with the Technical Applications Customer Service team. Experience, Education and Computer skills: Education * High School Diploma or GED required. * Bachelor's degree in business administration, communications, or a related field preferred; equivalent work experience may be considered. Leadership & Team Management * 3+ years of experience in a customer service or call center environment, with at least 1-2 years in a supervisory or leadership role. * Proven ability to manage and mentor a team, providing coaching, feedback, and performance evaluations. * Experience handling performance management, including corrective actions, performance improvement plans (PIPs), and terminations. * Strong decision-making and conflict-resolution skills for managing team dynamics and customer escalations. * Experience in interviewing, hiring, and onboarding new employees. * Experience managing PTO requests, scheduling approvals, and timecard reviews. * Strong organizational skills to balance administrative tasks, team supervision, and customer interactions efficiently. Customer Service & Escalation Handling * Experience handling escalated customer complaints, including de-escalation techniques and problem resolution. * Ability to communicate with irate customers professionally while upholding company policies and service standards. * Knowledge of customer service best practices, including call monitoring, quality assurance, and coaching strategies. Workforce & KPI Management * Experience in scheduling, shift planning, and real-time monitoring to ensure adequate coverage. * Experience with quality assurance (QA) monitoring, including reviewing customer interactions via calls, emails, chats, and texts. * Ability to collect and analyze team performance data, generate reports, and present findings to leadership. * Familiarity with customer feedback tools (e.g., CSAT, NPS) and how to use them to drive team improvements. * Familiarity with customer service metrics (e.g., first-call resolution, average handle time, customer satisfaction scores) and how to leverage them for continuous improvement. Building Products Experience & Understanding * Strong and hands-on experience with building products and installation techniques. * Strong technical aptitude and familiarity with power tools and fasteners. * Comfortable discussing technical applications across building products and coaching others through these conversations. * Comfortable having conversations about technical applications with contractors, builders and architects. The AZEK Company was acquired by James Hardie. James Hardie is the industry leader in exterior home and outdoor living solutions, with brands including Hardie, TimberTech, AZEK Exteriors, Versatex, fermacell, and StruXure. With 8,000+ employees worldwide, we're united by our purpose of Building a Better Future for All through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit ******************** Following The AZEK Company's acquisition by James Hardie, we remain committed to providing a fair and equitable employment experience for all candidates. Join us in shaping the future of our business!

Salary:$40,000.00 - $43,000.00 per year Details At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day. Why You'll Love This Role * Earning Potential: $60,000 (including base salary, on-call, & 25% bonus structure!) * On-call only every 3 weeks - phone-based support only, and you'll be paid for your time * No hands-on clinical work required - focus on coordination and communication * Be part of a purpose-driven team that's passionate about making a difference * Opportunities for advancement and career growth * Build lasting relationships with families and caregivers * Make an impact in your community What You'll Do * Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction * Manage caregiver schedules to ensure the right match of skills and availability * Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding * Maintain accurate and up-to-date records, schedules, and reports * Participate in the on-call rotation - only once every 3 weeks, phone support only, and paid * Help build a strong, engaged caregiver team by fostering a positive, supportive work environment * Handle problem-solving with professionalism and empathy - turning challenges into opportunities * Manage performance and support the retention of caregivers through engagement and timely feedback What We're Looking For * Bachelor's degree or equivalent work experience * 2+ years of experience in sales, customer service, or a fast-paced office environment * Strong organizational and time management skills * Excellent communication, relationship-building, and problem-solving skills * Comfortable using MS Office and learning new systems quickly * Experience in recruiting or healthcare (preferred but not required) Bonus Points If You * Thrive in fast-paced environments * Are proactive, adaptable, and solution-oriented * Genuinely enjoy helping others * Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you! As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Competitive salary ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with David Giarratano - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities.

Job Description Join the Hunter Truck Family - Now Hiring a Service Manager! ???? Position Type: Full-Time, Exempt Drive Your Career Forward with Hunter Truck Looking for a career with a company that values integrity, teamwork, and great service? Since 1938, Hunter Truck has been a trusted, family-owned Peterbilt dealer providing top-tier trucking solutions across Pennsylvania, West Virginia, New Jersey, and New York. Now, we're growing-and want YOU on our team! We're searching for a strategic, detail-oriented and customer-focused Service Manager with strong leadership abilities and a commitment to delivering high-quality service to join our Scranton branch. If you're passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you! At a Glance ???? Schedule: Monday through Friday, 8:00am - 4:30pm ???? Address: 2900 Stafford Avenue, Scranton, PA 18505 What You'll Do As a Service Manager, you will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records and ensure that the daily inventory of technician's time is consistently sold to service customers. You will: Forecast goals and objectives for the department and strive to meet them. Review and analyze technician performance results and provide leadership and guidance when applicable. Create and use specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan. Hire, train, motivate, counsel, and monitor the performance of all service department staff. Prepare and administer an annual operating budget for the service department. Maintain reporting systems required by general management. Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys. Analyze and provide leadership in the area of market potential and penetration for all Service Department capabilities. Develop and implement a marketing plan which promotes new and repeat business. Understand, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understand and ensure compliance with manufacturer warranty and policy procedures. Direct and schedule the activities of all department employees. Facilitate and/or conduct technical training and send employees to appropriate training schools as needed. Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality. Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities. What We're Looking For 3-10 years related experience or training, or equivalent combination of education and experience Strong communication, organizational, leadership, and customer service skills Licenses & Certifications: Valid Driver's License (must meet company insurability standards) Commercial Driver's License preferred Physical Requirements Regular walking and standing Occasional stooping, kneeling, crouching, or crawling Occasional lifting and moving of up to 50 lbs Why Join Hunter Truck? ✅ Competitive Pay + Incentives ✅ Medical, Dental, Vision, Life & Disability Insurance ✅ 401(k) with Company Match ✅ Paid Training & Career Growth Opportunities ✅ Stable, Family-Owned Company Since 1938 ✅ Team-Oriented Culture Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.

Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance. How you will do it Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Responsible for safety performance and program compliance. What we look for Required Technical school training or equivalent experience in the HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. Strong interpersonal, customer service, negotiating skills. Demonstrated competence in writing and verbal communication skills. Basic financial accounting experience. Demonstrated proficiency in MS office products and basic Windows environment. Preferred Diploma in Electronic or Mechanical Systems. Two years prior experience in the HVAC or building controls industry. Five plus years in a service management role directing a similar service deliverable team HIRING SALARY RANGE: $100,000-125,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We're at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people deserve the best. We run high volume dealerships. LeadCar is committed to its communities and customers offering the best-in-class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors, the LeadCar Toyota Hazleton team brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas. If you are ready to take your career to the next level, we are looking for an Assistant Service Manager to join our team. Apply today! To learn more about our company, please visit **************** Job Summary: The Assistant Service Manager is responsible for selling and scheduling needed service work in the Service department. Essential Duties and Responsibilities: Follows the leadership of the Service Manager. Maintains high customer satisfaction standards. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Handles telephone inquiries regarding appointments and work in process. Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner. Generates repair orders with all fields filled out including both your signature as well as the customer's signature. Includes emails on all repair orders. Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours. Reviews technician's notes verifying the 3 C's (Concern, Cause, Correction) have been addressed. Completes repair orders when the job is completed and filed. Refers to service history, inspects vehicle, and recommends additional needed service. Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs. Establishes customer's method of payment. Obtains credit approval, if necessary. Reviews the diagnosis and recommendations with the Technician to fully understand. Provides a complete and accurate written cost estimate for labor and parts. Addresses the customer's original concern first at all times. Checks on progress of repair throughout the day. Keeps the customer informed when more time is needed or more repairs are needed. Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up. Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card). Asks for a completely satisfied survey from warranty customers. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date. Successfully completes all training and instruction required to maintain certifications established by the manufacturers and the company. Qualifications/Requirements: Minimum one-year experience writing service in a dealership and general sales experience required. Must have knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction. Must have the ability to establish productive, cooperative relationships with the public, vendors and all employees of the dealership. Strong computer aptitude, specifically with dealership management systems, factory computer systems and Excel required. Must utilize effective time management skills and demonstrate the ability to prioritize and handle multiple assignments at one time. Must have exceptional verbal and written communication skills. Must possess the ability to deal calmly and effectively with high stress situations. Travel to other locations along with our manufacture's training and other relevant training courses required. Must maintain a valid driver's license for occasional travel requirements and have the ability to operate manual transmission vehicles. A professional appearance and manner consistent with Company culture must be maintained. What We Offer - Benefits: Health Insurance Dental Insurance Vision Insurance Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more! 401(K) Retirement Plan Paid Time Off Paid Holidays Employee Discounts Employee Referral Program Continued training through the Company and our manufacturer We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law. We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling ************ or by emailing ************** .

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 461 Arena Hub Plaza Location: USA TJ Maxx Store 0016 Wilkes Barre Twp PAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Soar with us at Wawa. We believe we can make life a little better every day - one smile, hoagie, or experience at a time. And there's one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you'll be part of a caring team that's dedicated to helping all of us fly high - together. We're team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar. As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. What You'll Do: Deliver outstanding customer service and resolve inquiries promptly. Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training. Lead, motivate, and train Associates to drive sales and performance during shift. Ensure consistent execution of customer service programs, policies, and store technology components. Manage cash processes, inventory, vendor check-ins, and store safety. Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need. Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s) Qualifications: High School Diploma or GED equivalent Must be 18+ years old with reliable transportation Flexible availability to work various shifts, including weekends, and holidays, to meet business needs Supervisory experience, ideally in retail or food service environments, is a plus Strong customer service, relationship-building, and communication skills Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work. The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at ...@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Description Immediately Hiring! On behalf of our client Creative Comfort, Inc. we are looking to hire an experienced Service Manager. At Harvis, Inc. we work to support business owners, their managers and Human Resource 'departments of one' giving them a trusted HR Partner to whom they can delegate HR responsibilities. Harvis is not a temporary staffing agency. We partner with clients to help identify and hire the right employees. Celebrating 20 years In Business! Creative Comfort is a family-owned and operated business, serving Hazleton, PA and the surrounding areas. The company serves residential and commercial customers all over Northeastern Pennsylvania. Joining Creative Comfort means you are a part of a skilled and dedicated team for a company that prides itself with honest and reliable HVAC installations, service, and repairs since 2005. Job Summary: The candidate will be responsible to oversee the operations of the company's HVAC service department, managing technicians, customer relations, and service schedules, while ensuring compliance with safety regulations and budgetary guidelines. They also play a key role in hiring, training, and performance management of service technicians. The job requires a strong technical understanding of HVAC systems, excellent communication and problem-solving skills, and the ability to manage multiple tasks simultaneously. Key Responsibilities: Managing Service Operations: Scheduling service calls, dispatching technicians, and overseeing the completion of jobs. Customer Relations: Addressing customer concerns, ensuring satisfaction, and building strong relationships. Team Management: Hiring, training, mentoring, and managing service technicians. Financial Management: Managing budgets, approving quotes, and monitoring expenses. Safety and Compliance: Ensuring adherence to safety regulations and industry standards. Technical Expertise: Providing technical support to technicians and troubleshooting complex issues. Inventory Management: Overseeing the inventory of parts and equipment. Competitive Pay and Benefits. This position is a DIRECT HIRE opportunity. Harvis Inc. on behalf of our client Creative Comfort. EOE Essential Skills and Qualifications: Technical Proficiency: Strong understanding of HVAC systems, including installation, maintenance, and repair. Communication Skills: Excellent verbal and written communication skills for interacting with customers, technicians, and other stakeholders. Problem-Solving: Ability to analyze issues, develop solutions, and implement corrective actions. Leadership: Ability to motivate and manage a team, delegate tasks effectively, and foster a positive work environment. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records. Customer Service: A customer-focused mindset with a commitment to providing excellent service and building strong relationships. Prior Experience: Experience as an HVAC technician is often preferred, as it provides valuable insights into the technical aspects of the job.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: * Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. * Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. * Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. * Assists with the maintenance and upkeep of the Viewpoint and Midway areas. * Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. * Checks for restocking of necessary supplies. Brings all areas up to standard. * Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. * Assists with the set up and break down of special events functions as directed by management. * Provides game assistance by promptly notifying Support Technicians or Management as needed. * Assists and directs Guests to Kiosk areas and answer questions as needed. * Ensures that our Guests adhere to house policies as outlined and informs management of any issues. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Assists other Team Members as needed or as business dictates. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. * Must demonstrate ability to read and communicate in English. * Must be at least 18 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: * Work days, nights, and/or weekends as required. * Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. * Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten notes. * Lift and carry up to 30 pounds. * Move about facility and stand for long periods of time. * Walk or stand 100% of shift. * Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary * Compensation is from $7.25 - $13 per hour Salary Range: 7.25 * 13 We are an equal opportunity employer and participate in E-Verify in states where required.

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love-a lesson we learn from our pets-and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits that benefit you * Paid weekly * Full time hours * Health benefits: medical, dental, vision * 401k * Tuition assistance * Associate discounts and perks * Paid time off for fulltime associates * Career pathing * Development opportunities JOB SUMMARY PetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. ESSENTIAL RESPONSIBILITIES Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: * Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. * Validates completion of assigned operational messages and engagement video compliance. * Supports the various Services businesses as needed when the Experience Leader is not available * Delegate and validate completion of daily tasks. * Leads and directs associates when acting as the Leader on Duty * Address and administer associate complaints and grievances. * Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: * Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. * Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. * Responsible for live pet sales and pet adoptions. * Supports with monthly live cycle counts, addresses discrepancies. * Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. * Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience * Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. * Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. * Ensures a safe environment for our associates, pets, and pet parents. * Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. * Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. * Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. * Assists and works in other departments as required. Other duties may be assigned. * Follows all company policies and procedures. QUALIFICATIONS * 2+ years of retail experience in a customer-focused environment. * Leadership experience preferred. * Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. * Proficiency in computer applications. * Strong written and verbal communication skills. * Ability to react under pressure and maintain composure. * Strong organizational skills and attention to detail. SUPERVISORY RESPONSIBILITY * No direct reports, however, are expected to guide and support the development of other associates. * Provides feedback on associate performance to direct supervisor. * Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. * While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at ********************************** PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Construction Equipment Service Supervisor. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals. Position Summary: In accordance with management directives this position directs the activities of the Main Shop Service Department, as well as the non-bargaining and bargaining employees, in the performance of shop repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible. Primary Responsibilities: This position mandates that the employee be able to perform all of the following functions: * Supervise and develop the personnel of the department * Receive and respond to customer requests or inquiries on equipment repairs * Assist in determination of needed repairs and the timing of repairs * Research information from literature and computer-based sources * Assign and schedule equipment and personnel to shop repairs * Other functions as assigned by necessity This position may perform any combination of the following duties: * Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level * Foster good union/management relations * Decide upon and administer employee discipline as required * Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues * Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer * Address equipment down time concerns through scheduling repairs at times most convenient to the customer and the repair shop * Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information * Devise work schedules for repairs to be performed in the repair shop which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules * Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations * Perform other work related duties as assigned Skills, Knowledge, Qualifications: Degrees or Other Special Requirements: * Comprehensive knowledge of mechanical repair procedures and their application to equipment repair * Thorough understanding of Company/contract practices and policies in relation to the direction of the work force * Significant talent in the direction and scheduling of persons under a collective bargaining agreement, as well as those who supervise and support them, to achieve the highest possible degree of productivity * Considerable written and verbal communication skills for the conveyance of instructions * Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency * Provide superior customer service and product support through management of all aspects of the service department * Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers. Proven success in managing and developing staff. Superior interpersonal and relationship building skills. Precise documentation, organized, and detail oriented. Ability to manage day to day operations. Strong verbal and written communication skills. Intermediate computer skills. Proficiency with MS office software, Lotus Notes and DBSi. Responsible for growing and continuing to improve efficiency. Why Join the Cleveland Brothers Team: * Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account. * Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company. * Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul. About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors. From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service. Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals. At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at ************************** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionDescription: Pompey Automotive Group is seeking a skilled Service Manager to join our team. The ideal candidate will have a strong background in automotive services and management, ensuring the smooth operation of our service departments. Job Responsibilities: Oversee daily operations of the service departments Manage and lead a team of service advisors, technicians, and support staff Ensure exceptional customer service and satisfaction Coordinate workflow and scheduling to meet service goals Conduct automotive diagnostics and provide repair estimates Monitor and maintain quality control standards Drive revenue through recommendations of services and parts Collaborate with the sales team to promote service offerings Maintain dealership standards and compliance with regulations Requirements: Job Qualifications: Service Management experience required (Ford Experience would be preferred, but not required) Dealership experience required Proficiency in automotive diagnostics and repair Strong mechanical knowledge and experience Ability to estimate auto service repair costs accurately Familiarity with auto service repair processes Knowledge of maintenance services and procedures Strong leadership and team management skills Strong Sales Skills and Training to help with Advisor Team If you are a dynamic individual with a passion for the automotive industry and possess the necessary skills to excel in this role, we encourage you to apply. We offer competitive compensation, Medical benefits, 401k Match, Paid time off, ongoing training opportunities, and a supportive work environment. The Pompey Automotive Group is an equal opportunity employer.