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Customer service manager jobs in Sioux City, IA - 101 jobs

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  • Customer Experience Manager - Southern Hills - Sioux City, IA

    Victoria's Secret 4.1company rating

    Customer service manager job in Sioux City, IA

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.25 Maximum Salary: $26.60 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $20.3-26.6 hourly 8d ago
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  • General Customer Service

    Logfret 3.9company rating

    Customer service manager job in Sioux City, IA

    LogFret seeks an experienced General Clerk to join us. The Clerk must have extensive knowledge on the job. You maintain the office activities. Ready for a lifestyle that keeps you closer to home? This is the role for you. The Clerk is required to create, maintain, and organize branch activity records. Assist in a high-volume call center. Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Job Responsibilities: Maintain cleanliness of the office. Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures. Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions. Maintain accurate files of inbound/outbound paperwork. Order Office and sales supplies. Inputs waste information from drivers into the Logfret computer program. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Adhere to all corporate policies and standards including, but not limited to: environmental and regulatory, human resources, facility, equipment, operations and maintenance. Contributes to team effort by accomplishing related results as needed. Performs other related duties as assigned. Physical Demands: Must be able to lift up to 25 pounds. Must be able to stand and walk for prolonged amounts of time. Must be able to twist, bend and squat periodically. Education & Experience: High school diploma preferred. Ability to successfully multi-task, works efficiently, and meets deadlines. Ability to work independently and in a team environment. Must have experience with Microsoft Office: Word and Excel. Requirements: Must have two years of proven administrative work experience. Drug Screening. Customer service skills and the ability to communicate professionally required. High school diploma or GED. Pre-employment background check required. Benefits: Life Insurance. $30.50 per hour. Paid Time Off (PTO). 401(k) Medical, dental, and vision insurance programs. Monthly Bonus. About Logfret: Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industrys best digital freight solution, taking businesses to the next level.
    $30.5 hourly 60d+ ago
  • PBM Client Experience Manager

    CVS Health 4.6company rating

    Customer service manager job in Homer, NE

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** The Pharmacy Benefit Management Client Experience Manager examines sales, account management, and business retention metrics for products and services, in order to support profitable growth and other business objectives. This person controls strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives. **What you will do:** **Client Support** + Perform and support plan changes. + Perform ID card facilitation. + Complete any necessary reporting (scheduled, ad-hoc). + Conduct inbound phone calls. + Complete any assigned invoices. + Perform any assigned group terminations. + Complete documentation requests. + Serve as a presence throughout the implementation process. + Facilitate and participate in external-facing meetings. **Member Support** + Perform overrides as needed. + Oversee prior authorization and accessibility processes. + Conduct inbound phone calls. + Oversee resolution of claims issues. + Perform manual eligibility adds and terminations. + Service warranties as assigned. **Required Qualifications** + 5+ years of experience in a pharmacy, PBM, or insurance setting. + Travel up to 25% of time within the continental United States. **Preferred Qualifications** + Certified Pharmacy Technician. + Basic awareness of problem solving and decision-making skills. + Previous experience with Salesforce. + Bachelor's degree. **Education** + High school diploma or GED. **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $46,988.00 - $122,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 01/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
    $47k-122.4k yearly 4d ago
  • Service Manager

    Hy-Vee 4.4company rating

    Customer service manager job in Sioux City, IA

    Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies: Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Performs as a leader and role model and maintains positive employee relations. Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. Ensures proper customer service throughout the store and addresses specific customer issues. Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. Trains workers in store policies, department procedures, and job duties. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. Explains store services to potential personal and business account customers to generate additional business for the store. Understands the basics of store accounting. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities: Determines the motivational needs of employees and provides the appropriate environment. Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers. Recommends cost reduction programs. Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience: High School or equivalent experience. Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports): Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements: Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.
    $31k-42k yearly est. Auto-Apply 5d ago
  • Service Center Manager

    Dayton Freight 4.6company rating

    Customer service manager job in Sioux City, IA

    Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. Responsibilities * Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions * Maintains excellent communication with external and internal customers * Analyzes revenue statistics * Identifies sales opportunities and develops customer solutions * Keeps fully informed of competitor developments * Recruits, qualifies, interviews, hires, trains and develops Service Center personnel * Develops sales/marketing action plans to maximize territory revenue * Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies * Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations * Evaluates all freight claims * Ensures that Service Center premises are protected and maintained * Facilitates informational meetings with Service Center team members * Effectively handles special assignments as directed Qualifications * Knowledge of the LTL/ Transportation Industry * Managed Drivers and Dock Workers * Managed a Sales staff * Has been responsible for developing and following a budget Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days
    $37k-44k yearly est. Auto-Apply 60d+ ago
  • Customer Experience Manager - Southern Hills - Sioux City, IA

    VSCO 4.3company rating

    Customer service manager job in Sioux City, IA

    Customer Experience Manager - Southern Hills - Sioux City, IA - (04FP4) Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: Leading and demonstrating company values within the store. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching. Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. Linking results to behaviors and actions to drive top-line sales. Independently managing labor hours within the store to drive top line sales and profit. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Posted Salary Minimum: $20.25 Posted Salary Maximum: $26.60 (US Dollar (USD) VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location. Qualifications: Passion for Victoria's Secret Brand. Ability to improve customer satisfaction and drive customer loyalty. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. A sense of self-awareness with an interest in seeking feedback to improve and develop. Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. Ability to monitor/track progress and incorporate feedback into decision-making. Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. Experience with influencing cross-functional partners in informal and formal settings to get things done. Ability to work nights, weekends, and a flexible schedule. Ability to stand for long periods and frequently bend, kneel, and lift. Ability to use technology (headsets, mobile devices, computers). 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Primary Location: United States-Iowa-Sioux CityWork Locations: 130227/00725/Southern Hills SOUTHERN HILLS, IA-975 4400 Sergeant Road Sioux City 51106Job: Field ManagementOrganization: VS StoreSchedule: RegularShift: StandardEmployee Status: ManagerJob Type: Full-time Job Level: Day JobJob Posting: Jan 12, 2026, 8:51:33 AM: :
    $20.3-26.6 hourly Auto-Apply 9d ago
  • Industrial Client Service Leader - Data Centers

    CDM Smith 4.8company rating

    Customer service manager job in Sioux City, IA

    *** This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. *** CDM Smith is seeking an Industrial Client Service Leader to drive our national strategy for expanding in the rapidly growing data center market. This high-impact leadership role focuses on identifying new opportunities, winning work, building strong client relationships, and driving growth in this critical sector. The ideal candidate will have proven experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects for data centers, including power delivery, water systems, and civil/site works. Expertise should span all project phases, from site identification and due diligence through planning, design and construction. This individual will have helped data center clients and related companies implement planning and capital projects, meet water management objectives, address power requirements, and address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader will contribute by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major data center clients in the U.S. - Developing and maintaining high value relationships with data center clients. - Leading winning proposal efforts. - Expanding market share by partnering with senior project managers and key technical specialists to deliver high quality projects. - Collaborating with our award-winning technology group to leverage innovative tools that enhance project delivery. - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith. \#LI-TJ1 **Job Title:** Industrial Client Service Leader - Data Centers **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. - Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with a proven ability to build client relationships in the data center and related sectors. - Bachelor's or Master's degree in engineering, construction, or MBA, MS, or MA with applicable experience - Excellent interpersonal and communication skills. - Established relationships with decision-makers in the data center industry. -A proven track record of selling mission-critical and hyperscale data center projects. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 30% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $61k-76k yearly est. 34d ago
  • Customer Service Supervisor

    Allied Solutions, LLC 4.6company rating

    Customer service manager job in Dakota Dunes, SD

    This role requires overseeing day-to-day call center operations, delivering effective coaching to the agents on a variety of call center KPIs, ensuring compliance, and optimizing service delivery. This individual must provide leadership and support to the Customer Solutions team through clear communication, that allows for long-term success of the call center and their agents. This role supervises a team of up to 12 employees and is responsible for a full range of personnel management tasks, including interviewing, coaching, performance evaluations, career development, disciplinary actions, and terminations. Additional responsibilities include handling account escalations, facilitating training, leading team meetings, holding frequent one-on-one check-ins, and ensuring the call center effectively supports both lenders and their borrowers. The role also involves cross-departmental collaboration to ensure procedures and protocols are functioning effectively for all stakeholders. Regularly report departmental updates to management and maintain a positive work environment through strong employee relations. Job Duties and Responsibilities: Employee Development & Engagement - 70% Provide Regular Coaching and Feedback * Conduct one-on-one coaching sessions to reinforce strengths and identify areas for improvement. * Deliver constructive feedback based on performance metrics and customer interactions. * Balance ensuring agent performance meets client expectations and satisfaction through cross departmental collaboration. Develop Individual Performance Plans * Create personalized development plans to support employee growth and career advancement. * Set clear goals and track progress with regular performance check-ins. * Balance short term and long-term career growth. Foster a Positive Work Environment * Promote teamwork, engagement, and open communication. * Encourage peer recognition and celebrate achievements regularly. Lead Team Meetings and Engagement Activities * Host engaging, informative team meetings that align with business goals. * Plan team-building activities and morale-boosting activities. Identify and Create a Pipeline of High Performing Agents * Recognize top talent and support their professional development through mentorship and advancement opportunities. Conduct Performance Reviews * Provide clear and honest evaluations that provide balanced insights into employee strengths and opportunities. * Collaborate with HR to ensure fair, objective, and actionable reviews. Manage Recognition and Reward Programs * Ensure employees feel valued and appreciated for their contributions. * Support and utilize the True Blue Award program and other department incentives. Knowledge and Quality - 20% Insurance Industry Expertise * Display understanding of auto and real estate insurance policies, processes, and regulations. Educating Agents on Preventing Escalations * Implement best practices for managing customer expectations and resolving escalations. Compliance and Regulatory Knowledge * Maintain familiarity with insurance compliance standards (ie: flood, Fannie Mae). Reporting and Data Analysis * Demonstrate ability to interpret agent level quality performance and create actionable coaching plans. Ability to Access and Utilize Knowledge Tools and Resources * Remain up to date on current procedures. * Continually train agents on utilizing internal knowledge resources * Frequently review and provide recommendations to improve overall processes and procedures. Cross Department Collaboration * Coordinate with other leadership teams to address loan-level issues that require multiple teams to resolve (CPI Claims, Lender Task Admin, Escrow Payment Processing, QA, and Client Experience). * Collaborate with other teams when client or loan-level escalations occur (QA, Legal and Compliance, and Client Experience). Quality Assurance (QA) Standards * Demonstrate familiarity with monitoring tools, QA scorecards, and call evaluation methods. * Utilize quality management programs to track coaching plans and outcomes. Personnel Management - 10% * Review and approve associate timecards at least bi-weekly, monitoring for accurate clock-ins and clock-outs, PTO balances, and adherence to company attendance policies. * Review associate phone adherence on a weekly basis, monitoring for consistent sign outs and adherence to department phone sign-out policies. * Accurately complete associate attendance trackers in a timely manner. * Review agent attendance trends to ensure the right benefits and protected leave options are being offered. * Partner with HRBPs to ensure company attendance policies are being met, including providing and following FMLA and ADA accommodations, following progressive discipline policies, and finding solutions to prevent associate turnover. Qualifications (Education, Experience, Certifications & KSA): * High school diploma or GED. * 3-4 years of work-related experience required. * Call center or equivalent customer service experience required. * No leadership experience required, though some leadership experience is preferred. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-AB2 #LI-Onsite We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $32k-39k yearly est. Auto-Apply 4d ago
  • Pizza Hut Customer Service - Ages 15 & up

    Pizza Hut 4.1company rating

    Customer service manager job in Wayne, NE

    Customer Service Representative: Hiring starting at 15 years old We have the prefect job for you! Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Benefits 50% off regular menu price up to $14.00 per day while on duty 25% off regular menu price when off duty A recognition program 401K after 1 year and must be age 18 Free GED program Health Insurance for all employees working over 30 hours per week after required waiting period Vacation for all employees working over 35 hours per week after 1 year of service Free Shirt, Hat and Apron What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. Must be at least 15 years old We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today! Requirements Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. Additional Information We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job, with an innovative company, look no further than Pizza Hut. Apply today!
    $29k-37k yearly est. 46d ago
  • Supervisor, Dental Provider Services

    Molina Healthcare Inc. 4.4company rating

    Customer service manager job in Sioux City, IA

    is March 2026. Leads and supervises team responsible for enterprise network management and operations activities including network development, network adequacy, and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures. JOB QUALIFICATIONS Job Duties: * Oversees national Molina network management and operations function and team. Responsible for the daily operations of the department, including leading and supporting various enterprise-wide provider services activities including education, outreach and resolving provider inquiries. * Develops and deploys strategic network planning tools to drive provider services and contracting strategy across the enterprise. * Facilitates strategic planning and documentation of network management standards and processes. * Develops standards and resources to help Molina health plans successfully develop and refine cost-effective and high-quality strategic provider networks, establishing both internal and external long-term partnerships. * Collaborates with health plan network leadership and operations teams and functional business unit stakeholders to lead and/or support various provider services functions and strategic initiatives with an emphasis on developing and implementing standards, resources, tools and best practices sharing across the organization. * Develops and deploys strategic network planning tools to drive provider services and contracting strategies across the organization; facilitates planning and documentation of network management standards and processes for all line of business. * Oversees national network management and operations provider contracting strategies - identifying specialties and geographic locations to concentrate resources for purposes of establishing a sufficient network of participating providers to serve the health care needs of Molina members. * Oversees and leads the functions of the external provider representatives, including developing and/or presenting policies and procedures, training materials, and reports to meet internal/external standards. * Assists with ongoing enterprise-wide provider network development and the education of contracted network providers regarding various health plan procedures and claims payment policies. * Develops and implements tracking tools to ensure timely issue resolution and compliance with all network-related standards. * Oversees appropriate and timely intervention/communication when providers have issues or complaints (e.g. claims and encounter data, eligibility, reimbursement, and provider website). * Serves as a resource to support health plam initiatives and help ensure regulatory requirements and strategic goals are realized. * Ensures appropriate cross-departmental communication of provider network initiatives and contracted network provider issues. * Designs and implements enterprise-wide programs to build and nurture positive relationships between contracted providers, ancillary providers, hospital facilities and health plans. * Develops and implements enterprise-wide strategies to increase provider engagement in Healthcare Effectiveness Data Information Set (HEDIS) and quality initiatives. * Provides matrixed team support including: new markets provider/contract support services, resolution support, and national contract management support services. * Builds, drafts and/or performs provider communications, training and education programs for internal staff, external providers, and other stakeholders. * Develops and implements strategies to reduce member access grievances with contracted enterprise providers. * Engages enterprise-wide contracted network providers regarding cost-control initiatives, medical cost ratio (MCR), non-emergent utilization, and Consumer Assessment of Healthcare Providers and Systems (CAHPS) to positively influence future trends. * Ensures compliance with applicable company/plan business requirements including state/federal statutes, government sponsored program requirements, and network access standards. * Hires, trains, manages and evaluates team member performance - provides coaching, development, and recognition; ensures ongoing appropriate staff training, holds regular team meetings, and drives communication and collaboration. Job Requirements: * At least 5 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience. * Understanding of the health care delivery system, including government-sponsored health plans. * Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc. * Previous experience with community agencies and providers. * Organizational skills and attention to detail. * Ability to manage multiple tasks and deadlines effectively. * Interpersonal skills, including ability to interface with providers and medical office staff. * Experience with preparing and presenting formal presentations. * Project management experience. * Ability to work in a cross-functional highly matrixed organization. * Effective verbal and written communication skills. * Microsoft Office suite and applicable software programs proficiency. Preferred Qualifications: * Management/leadership experience. * Contract negotiation experience. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $80,168 - $128,519 / ANNUAL * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
    $80.2k-128.5k yearly 11d ago
  • Auto Service Manager

    Mills Fleet Farm

    Customer service manager job in Sioux City, IA

    If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: * Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. * Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. * Assist customers with questions and handle customer issues. * Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories * Promote and sell automotive products and services that meet customer needs. * Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. * Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. * Create employee schedules for auto service sales and technician Team Members. * Provide store leadership with sales and payroll budget reports. * Managing auto center profitability by monitoring and controlling payroll and controllable expenses. * Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: * Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. * Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. * 3 years of retail / automotive management experience preferred. * Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
    $44k-71k yearly est. 19d ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in Sioux City, IA

    **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. **THE OPPORTUNITY** The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. **WHAT YOU'LL DO** + In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: + Making sure great tasting, high quality food is served + Helping to resolve food quality issues + Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed + Helping to resolve customer incidents and working to ensure positive customer experiences + Helping to monitor crew breaks, shift changes, shift meetings, and line schedules + Developing and cross training all front of house Crew + Assisting with Crew performance reviews + Developing future Service Leaders + Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork + Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary + Ensuring the proper quantity of supplies are available as needed **WHAT YOU'LL BRING TO THE TABLE** + Be able to understand and articulate Chipotle's Food With Integrity philosophy + Have knowledge and experience of cash handling policies and procedures + Have knowledge of Food Safety and health department matters + Have familiarity with office paperwork + Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location + Have a high school diploma + Have restaurant experience **WHAT'S IN IT FOR YOU** + Tuition assistance (100% coverage for select degrees or up to $5,250/year) + Free food (yes, really FREE) + Medical, dental, and vision insurance + Digital Tips + Paid time off + Holiday closures + Competitive compensation + Opportunities for advancement (80% of managers started as Crew) **WHO WE ARE** Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** . _Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._ _Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
    $23k-35k yearly est. 29d ago
  • Service Manager Opportunity in Sioux Center, IA

    Talon Recruiting

    Customer service manager job in Sioux Center, IA

    Talon Recruiting has partnered with a leading AG dealership. We are in search of a Service Manager in Sioux Center, IA. The Service Manager will oversee the service department operations. Daily duties include, but are not limited to: *Establish, implementation and adherence to company-wide best practices for service department. *Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff. *Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service. *Initiate procedures and leadership practices to create a business environment for participative management. *Supervise training and development of the service organization team. *Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required. *Travel to customer site and locations within area of responsibility as required Compensation and Benefits: *Very competitive Salary and bonus *401(k) *Medical, dental and life insurance. *Paid time off including vacation, sick days and holidays.
    $44k-72k yearly est. 60d+ ago
  • District Manager -W3590

    OSL Retail Services Corporation

    Customer service manager job in Sioux City, IA

    DISTRICT MANAGER At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you. Where You'll Make an Impact - As the District Manager, you'll inspire our in-store teams to operate to perfection, shift sales into high gear, and make every customer feel like a VIP. You also have an entrepreneurial spirit and a proven record in developing business targets and employees. Put your Skills into Motion by - Managing, developing and energizing your dedicated district of prime retail locations, reporting directly to the Regional Sales Director Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring your district's awesome sales team Creating game-changing strategies for high-performing and underperforming locations Managing staffing levels at all locations Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources Visiting stores in person to build face-to-face relationships and ensure everyone following policy Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture What You Bring to The Table - Amazing communication and presentation skills, as well as great people skills to train, motivate and manage a team Strong management, coaching, and leadership experience at a retail organization A minimum of 3 years of multi-unit experience Ability to strategically recruit, select and hire awesome, super-driven team members including team leads and sales associates, along with a sound people management strategy Powerful organization and planning skills to schedule people and manage urgent priorities in real time and in a detail-focused and results-driven way Strong understanding of the fundamentals of recruitment, human resources, coaching, performance management and state/local employment standards. A track-record of taking sales and service to a new level while keeping operational standards sky high Proven ability to manage district fiscal budgets, forecast sales and retail metrics Computer smarts, including Microsoft Office (Word, Excel, Outlook) Flexibility to work beyond traditional business hours, including holidays, evenings and weekend, as needed (We believe in balance, but also going the extra mile when necessary!) Let's Talk Perks? Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge. Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care. Retirement support: Company-sponsored 401K plan to help build your financial future. Fully Remote: Work where you're most productive-no commute required. Top-tier tools: Best-in-class systems and equipment so you can do your best work. OSL Cares: Opportunities to give back through community and charity initiatives. WE at OSL: Supporting women's empowerment and leadership. Career growth: Ongoing training, development, and programs to help you advance. Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running - now a Platinum Club member. Invested in you: Structured employee development programs designed to help you thrive. Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs. Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc. Committed to Sustainability: We take environmental responsibility seriously by partnering with certified electronic recycling organizations to reduce our ecological footprint. Internal candidates must meet the following criteria: 6 months in current position Meeting all performance expectations Discuss with their Manager prior to applying for the position. Ready to bring your talent to a team where your impact matters? Apply today - we can't wait to meet you! We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
    $60k-101k yearly est. Auto-Apply 40d ago
  • Neuroscience District Manager - Great Plains

    Amplity

    Customer service manager job in Sioux City, IA

    Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. Intra-Cellular Therapies Inc. a Johnson & Johnson (“J&J”) company is headquartered in Bedminster, NJ. Founded on Nobel-prize winning research, we launched our first commercial product in CNS in 2020 and received approval for an expanded indication in 2021. We have a strong pipeline with projects in preclinical development stage through Phase III. We celebrate science, welcome curiosity, expect collaboration and demand integrity and respect in all we do, create and deliver.” At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at ********************* Johnson & Johnson has entered into an agreement to acquire Intra-Cellular Therapies, Inc, a biopharmaceutical company focused on the development and commercialization of therapeutics for central nervous system (CNS) disorders. With a differentiated commercialized therapy and promising clinical-stage pipeline that complements our current areas of focus, this acquisition brings us one step closer to achieving our ambition of becoming the #1 neuroscience company worldwide. Intra-Cellular Therapies, a Johnson & Johnson company, is on the path to be the #1 leader in neuroscience. With an exceptional suite of products and a commitment to transforming patient lives, we are expanding our CAPLYTA medical team to support our growing impact in psychiatry. The District Manager has overall responsibility for leading and developing a sales team that drives high impact customer interactions, yielding strong sales performance in an ethical and compliant manner. The District Manager inspires accountability, initiative, creativity, and engagement across their team while exceeding sales forecasts and operating within assigned budgets. They are also accountable for embodying and communicating Intra-Cellular's corporate vision of delivering innovative treatments to improve the lives of individuals with neuropsychiatric, neurologic, and other disorders to improve the lives and reduce the burden on patients and caregivers. The District Manager will have responsibility for staffing and developing their team. Responsibility also includes the creation of local strategic plans that are driven by high impact resource allocation decisions. DMs will assume ownership and the management of a wide range of customer interactions as well as accountability for the highly effective application of the budget and expenses within their assigned customer base. We are looking for first-line leaders who have a passion for patients, tenacity for results, ability to adapt and evolve, and entrepreneurial thirst for working in an energizing and winning culture. Job Responsibilities: Recruits and selects team members (Neuroscience Sales Representatives) and oversees their training and development. Establishes a high-performance team built on a culture of trust and collaboration, ethical and compliant behaviors, and a dedicated focus on science-driven customer interactions. Ensures all representatives meet/exceed product and brand strategy training targets - including approved product attribute/claims understanding, awareness of competitive products, as well as related disease and patient management strategies. Shares learnings, information, and best practices with appropriate internal stakeholders. Sets ambitious performance and productivity objectives that support the achievement of business objectives as well as meeting or exceeding DM field deliverables. Provides consistent feedback and coaching to direct reports to enhance their scientific and disease state expertise in order to improve the impact of their customer interactions. Expected to provide daily coaching by completing field coaching summaries leading to effective mid-year and annual feedback discussions with direct reports. Leads team in strategic analyses of their geography; uncovering key opportunities for growth and adapting activities to fit local dynamics. Uses analytical framework to identify business opportunities and helps the sales team incorporate new perspectives and ideas. Effectively and efficiently manages resource allocation, including trade-off decisions across customers and representatives. Works with Regional Sales Director when appropriate to make trade-offs within a larger geography. Conducts regular field visits with each representative to assess performance, skills, and support development through coaching and modeling. Provides timely written and verbal individualized coaching, feedback and encouragement. Supports representative functional and career growth. Routinely monitors all pertinent region data sets and updates region business plan/tactics appropriately. Develops a plan to maximize the region's performance impact and the utilization of resources (e.g., sales calls, samples, promotional speaker programs, etc.) to support appropriate usage of Lumateperone. Works collaboratively with other functional areas to identify and respond to local opportunities and customer needs. Does so by serving as a resource within one's region and by appropriately leveraging the expertise of others (e.g., Managed Markets ADs, Medical Affairs, Sales Operations, etc.). For select HCP/Accounts, leads/coordinates with customer team to develop customer strategy. Works with the Regional Sales Director to develop and maintain local business plans that ensures achievement of all KPI goals and delivery on all sales objectives. Capitalizes on formulary approvals and other opportunities through effective implementation of the strategic and pull-through plans. Complete all company and job-related training as assigned within the required timelines. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Requirements: Must have a Bachelor's degree. Must have 5+ years of pharmaceutical or healthcare sales experience required; launch experience and CNS experience are highly preferred. Must have at least 2+ years of field sales management experience. Must have strong sense of self-motivation/initiative, excellent decision-making judgment, strong teaming/collaboration skills (across functions) and the ability to learn and adapt to environment in order to overcome obstacles. Must be resilient and adaptable - ability to recover from setback and problems and learn from mistakes. Demonstrated success in translating vision and strategy into tactical plans to drive business; ability to develop and execute localized business plans. Experience interacting with KOLs, organized customers, and managed care organizations. Effective communication, presentation, and decision-making skills. Exceptional ability to clearly communicate and articulate strategy and tactics in a way that motivates and energizes their team. Thorough understanding of customer segments and area market dynamics and competitive landscape within neuroscience. Strong business analytic skills and ability to effectively analyze metrics to assess progress against objectives. Manages all aspects of required administrative work. Must be willing to travel up to 75% or as needed based on Company needs. Must be able to perform all essential functions of the position, with or without reasonable accommodation. #ITCIBuild2025 Salary range for this position: $130,000.00 - $205,000.00 Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via ************************************** . internal employees contact AskGS to be directed to your accommodation resource. About Johnson & Johnson At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at ********************* Preferred Skills: Brand Recognition, Coaching, Competitive Landscape Analysis, Customer Centricity, Developing Others, Inclusive Leadership, Interpersonal Influence, Leadership, Market Knowledge, Neuroscience, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Product Knowledge, Revenue Management, Sales, Sales Trend Analysis, Strategic Sales Planning, Team Management About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else. Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
    $60k-101k yearly est. Auto-Apply 47d ago
  • District Manager -W3590

    OSL Retail Services

    Customer service manager job in Sioux City, IA

    DISTRICT MANAGER At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you. Where You'll Make an Impact - As the District Manager, you'll inspire our in-store teams to operate to perfection, shift sales into high gear, and make every customer feel like a VIP. You also have an entrepreneurial spirit and a proven record in developing business targets and employees. Put your Skills into Motion by - Managing, developing and energizing your dedicated district of prime retail locations, reporting directly to the Regional Sales Director Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring your district's awesome sales team Creating game-changing strategies for high-performing and underperforming locations Managing staffing levels at all locations Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources Visiting stores in person to build face-to-face relationships and ensure everyone following policy Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture What You Bring to The Table - Amazing communication and presentation skills, as well as great people skills to train, motivate and manage a team Strong management, coaching, and leadership experience at a retail organization A minimum of 3 years of multi-unit experience Ability to strategically recruit, select and hire awesome, super-driven team members including team leads and sales associates, along with a sound people management strategy Powerful organization and planning skills to schedule people and manage urgent priorities in real time and in a detail-focused and results-driven way Strong understanding of the fundamentals of recruitment, human resources, coaching, performance management and state/local employment standards. A track-record of taking sales and service to a new level while keeping operational standards sky high Proven ability to manage district fiscal budgets, forecast sales and retail metrics Computer smarts, including Microsoft Office (Word, Excel, Outlook) Flexibility to work beyond traditional business hours, including holidays, evenings and weekend, as needed (We believe in balance, but also going the extra mile when necessary!) Let's Talk Perks? Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge. Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care. Retirement support: Company-sponsored 401K plan to help build your financial future. Fully Remote: Work where you're most productive-no commute required. Top-tier tools: Best-in-class systems and equipment so you can do your best work. OSL Cares: Opportunities to give back through community and charity initiatives. WE at OSL: Supporting women's empowerment and leadership. Career growth: Ongoing training, development, and programs to help you advance. Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running - now a Platinum Club member. Invested in you: Structured employee development programs designed to help you thrive. Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs. Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc. Committed to Sustainability: We take environmental responsibility seriously by partnering with certified electronic recycling organizations to reduce our ecological footprint. Internal candidates must meet the following criteria: 6 months in current position Meeting all performance expectations Discuss with their Manager prior to applying for the position. Ready to bring your talent to a team where your impact matters? Apply today - we can't wait to meet you! We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
    $60k-101k yearly est. Auto-Apply 42d ago
  • District Manager -W3590

    OSL Retail

    Customer service manager job in Sioux City, IA

    DISTRICT MANAGER At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you. Where You'll Make an Impact - As the District Manager, you'll inspire our in-store teams to operate to perfection, shift sales into high gear, and make every customer feel like a VIP. You also have an entrepreneurial spirit and a proven record in developing business targets and employees. Put your Skills into Motion by - * Managing, developing and energizing your dedicated district of prime retail locations, reporting directly to the Regional Sales Director * Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring your district's awesome sales team * Creating game-changing strategies for high-performing and underperforming locations * Managing staffing levels at all locations * Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources * Visiting stores in person to build face-to-face relationships and ensure everyone following policy * Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture What You Bring to The Table - * Amazing communication and presentation skills, as well as great people skills to train, motivate and manage a team * Strong management, coaching, and leadership experience at a retail organization * A minimum of 3 years of multi-unit experience * Ability to strategically recruit, select and hire awesome, super-driven team members including team leads and sales associates, along with a sound people management strategy * Powerful organization and planning skills to schedule people and manage urgent priorities in real time and in a detail-focused and results-driven way * Strong understanding of the fundamentals of recruitment, human resources, coaching, performance management and state/local employment standards. * A track-record of taking sales and service to a new level while keeping operational standards sky high * Proven ability to manage district fiscal budgets, forecast sales and retail metrics * Computer smarts, including Microsoft Office (Word, Excel, Outlook) * Flexibility to work beyond traditional business hours, including holidays, evenings and weekend, as needed (We believe in balance, but also going the extra mile when necessary!) Let's Talk Perks? * Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge. * Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care. * Retirement support: Company-sponsored 401K plan to help build your financial future. * Fully Remote: Work where you're most productive-no commute required. * Top-tier tools: Best-in-class systems and equipment so you can do your best work. * OSL Cares: Opportunities to give back through community and charity initiatives. * WE at OSL: Supporting women's empowerment and leadership. * Career growth: Ongoing training, development, and programs to help you advance. * Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running - now a Platinum Club member. * Invested in you: Structured employee development programs designed to help you thrive. * Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs. * Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc. * Committed to Sustainability: We take environmental responsibility seriously by partnering with certified electronic recycling organizations to reduce our ecological footprint. Internal candidates must meet the following criteria: * 6 months in current position * Meeting all performance expectations * Discuss with their Manager prior to applying for the position. Ready to bring your talent to a team where your impact matters? Apply today - we can't wait to meet you! We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
    $60k-101k yearly est. Auto-Apply 42d ago
  • Service Leader Level 3 - Gosforth, Newcastle upon Tyne

    Community Integrated Care 4.0company rating

    Customer service manager job in Newcastle, NE

    Community Integrated Care is currently seeking a dedicated and compassionate health and social care professional with experience of Complex Care services for a Service Leader based in Gosforth, Newcastle upon Tyne Benefits & USP's: Salary of from £34102 - £35694 (Depending on experience) Work doing the things you enjoy, meaning work never feels like work Work for a multi award-winning Charity that invests all it profits right back into the people we support, our workforce and our local communities Managed by supportive senior leaders Save 33 Days annual leave inclusive of statutory bank holidays (for full time, part time is worked out on a pro-rata basis) Pension Scheme No uniform - we wear our casual clothes Flexible Working Hours & Shift patterns We will pay for your DBS / PVG Shopping Discounts Scheme Ongoing continued professional development and progression opportunities Recommend a Friend Bonus scheme Financial Hardship Fund Investment in your wellbeing Community Integrated Care is one of the UK's largest health and social care charities. We work hard to enriching the lives of people with many different care needs. It's exciting and rewarding work, and we're full of pride and passion for what we do Since the early days, we've grown to provide many innovative and bespoke care services to thousands of people across England and Scotland. We want to provide support based on the principles of choice, dignity and respect. This resonates in our vision of ‘Your Life, Your Choice' and our strategy ‘Best Lives Bolder'. We have strong values and we're proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over 100 national and regional awards! We are also focused on our people. Our Support Workers are dedicated and passionate about going ‘the extra mile' for the people we support and in return, we go the extra mile for them by investing in pay, recognition, wellbeing and continued professional and personal development. We will provide you with all the training, support and personal protective equipment you need in your role and will help you develop, should you decide you want to develop your career with us. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift + TAB - Move focus from the edit area to the last toolbar button Who you'll be supporting & more about the role: We are 6 young adults in our 20's and 30's and share one thing; how different and unique we all are. We are all mobile and like to get out and about. Some of us may require different levels of support in our home or in the community. We have different challenges in our lives which include learning difficulties, communication, and autism. We have a large staff team at Ridgewood who are all trained to support us and our needs. What is important to us Our homes - we are very proud of our own bungalows and have decorated them the way we like them with our own favourite things Being busy - we all like different things these can include shopping, music, gaming, eating out, cinema, theatre, the park, going for walks, going on public transport, bowling, days in the country and many, many more. Having Fun - we like to have fun at Ridgewood and have a laugh with our staff team. We love going out and having fun but we also love being as independent as possible in our bungalows. We also sometimes have parties and crafts in bungalow 1 (the office) and in the garden - this is where we can all get together and have parties and barbeques Our Staff - we like warm, friendly, and kind staff we would not like anyone who is too loud or bossy but hopefully you like to laugh and sing It would be great if you'd like to work us especially if you are fun, like going out on adventures - we promise you no two days are the same! Our Home - There are 7 Bungalows at Ridgewood Number 1 is an office for staff The other 6 are for us we have our own tenancies and are decorate our homes how we like We each have a large bathroom, kitchen, 2 bedrooms, plus a lounge and a private garden. Our neighbours are all amazing as our neighbours are each other, we have our own little street. We have private parking which you can use to park your car We have a shared car for outings About You Qualifications Professional Qualification in Health and Social Care, i.e qualified Nurse, Social Worker, SVQ Leve4 (Scot)/ Care and Management Level 5 (Eng). Evidence of Continuing professional Development Medication Level 3 training and ability to undertake competency assessments for support Workers (desirable) Knowledge and Experience Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful. Experience of working independently Understanding of person -centred support Experience of Working in Complex Care within a social or health care setting Working with MDT Teams and participating in Complex Care case reviews for people supported Working with people supported who present behaviours that require intensive support planning and management to ensure their safety and quality of life at all times Proven track record of working in a health and social care setting Working to budgetary targets and improvement plans Experience of leading teams and managing performance Experience of working to CQC/CI regulations and inspector processes NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement. In addition you will be comfortable using basic IT Systems that are required within the role - training can be offered to support this area Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift + TAB - Move focus from the edit area to the last toolbar button Your values: This is a great opportunity to make a genuine difference, where you will be responsible for leading an engaged and motivated team to change lives and deliver person-centred outcomes for every person we support. You will also take the lead by driving performance, setting the pace and direction within services, promoting a positive and passionate culture, and ensuring that services are appropriately and effectively resourced to change lives for the better. Naturally it is important too that you share our company values - We Include; We Deliver; We Aspire; We Respect; We Enable, which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support. People's values are important to use, so we look for people with: Patience Empathy, Compassion and Sensitivity to others A strong work ethic Reliability Honesty Determination A problem Solver Resilience If you have read this advert and feel like it's exactly the role and organisation you're looking for, please click 'Apply' to take you through to our short application form. If you are interested in learning more about the role before submitting your application, please feel free to contact Vicki Andrews our recruitment specialist, for a friendly informal chat on 07816 268813 or email [email protected] A Place I belong Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong. We want to an organisation that is truly fair and equal to all - where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work. By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice. We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we've made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here. We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact [email protected] Community Integrated Care is an Equal Opportunities and Disability Confident employer. We're really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level. In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34. The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift + TAB - Move focus from the edit area to the last toolbar button
    $32k-42k yearly est. 27d ago
  • Auto Service Manager

    Fleet Farm Careers 4.7company rating

    Customer service manager job in Sioux City, IA

    If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. Assist customers with questions and handle customer issues. Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories Promote and sell automotive products and services that meet customer needs. Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. Create employee schedules for auto service sales and technician Team Members. Provide store leadership with sales and payroll budget reports. Managing auto center profitability by monitoring and controlling payroll and controllable expenses. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. 3 years of retail / automotive management experience preferred. Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
    $33k-43k yearly est. 18d ago
  • Supervisor, Dental Provider Services

    Molina Healthcare 4.4company rating

    Customer service manager job in Sioux City, IA

    is March 2026.** Leads and supervises team responsible for enterprise network management and operations activities including network development, network adequacy, and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures. **JOB QUALIFICATIONS** **Job Duties:** - Oversees national Molina network management and operations function and team. Responsible for the daily operations of the department, including leading and supporting various enterprise-wide provider services activities including education, outreach and resolving provider inquiries. - Develops and deploys strategic network planning tools to drive provider services and contracting strategy across the enterprise. - Facilitates strategic planning and documentation of network management standards and processes. - Develops standards and resources to help Molina health plans successfully develop and refine cost-effective and high-quality strategic provider networks, establishing both internal and external long-term partnerships. - Collaborates with health plan network leadership and operations teams and functional business unit stakeholders to lead and/or support various provider services functions and strategic initiatives with an emphasis on developing and implementing standards, resources, tools and best practices sharing across the organization. - Develops and deploys strategic network planning tools to drive provider services and contracting strategies across the organization; facilitates planning and documentation of network management standards and processes for all line of business. - Oversees national network management and operations provider contracting strategies - identifying specialties and geographic locations to concentrate resources for purposes of establishing a sufficient network of participating providers to serve the health care needs of Molina members. - Oversees and leads the functions of the external provider representatives, including developing and/or presenting policies and procedures, training materials, and reports to meet internal/external standards. - Assists with ongoing enterprise-wide provider network development and the education of contracted network providers regarding various health plan procedures and claims payment policies. - Develops and implements tracking tools to ensure timely issue resolution and compliance with all network-related standards. - Oversees appropriate and timely intervention/communication when providers have issues or complaints (e.g. claims and encounter data, eligibility, reimbursement, and provider website). - Serves as a resource to support health plam initiatives and help ensure regulatory requirements and strategic goals are realized. - Ensures appropriate cross-departmental communication of provider network initiatives and contracted network provider issues. - Designs and implements enterprise-wide programs to build and nurture positive relationships between contracted providers, ancillary providers, hospital facilities and health plans. - Develops and implements enterprise-wide strategies to increase provider engagement in Healthcare Effectiveness Data Information Set (HEDIS) and quality initiatives. - Provides matrixed team support including: new markets provider/contract support services, resolution support, and national contract management support services. - Builds, drafts and/or performs provider communications, training and education programs for internal staff, external providers, and other stakeholders. - Develops and implements strategies to reduce member access grievances with contracted enterprise providers. - Engages enterprise-wide contracted network providers regarding cost-control initiatives, medical cost ratio (MCR), non-emergent utilization, and Consumer Assessment of Healthcare Providers and Systems (CAHPS) to positively influence future trends. - Ensures compliance with applicable company/plan business requirements including state/federal statutes, government sponsored program requirements, and network access standards. - Hires, trains, manages and evaluates team member performance - provides coaching, development, and recognition; ensures ongoing appropriate staff training, holds regular team meetings, and drives communication and collaboration. **Job Requirements:** - At least 5 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience. - Understanding of the health care delivery system, including government-sponsored health plans. - Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc. - Previous experience with community agencies and providers. - Organizational skills and attention to detail. - Ability to manage multiple tasks and deadlines effectively. - Interpersonal skills, including ability to interface with providers and medical office staff. - Experience with preparing and presenting formal presentations. - Project management experience. - Ability to work in a cross-functional highly matrixed organization. - Effective verbal and written communication skills. - Microsoft Office suite and applicable software programs proficiency. **Preferred Qualifications:** - Management/leadership experience. - Contract negotiation experience. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $80,168 - $128,519 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
    $80.2k-128.5k yearly 10d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Sioux City, IA?

The average customer service manager in Sioux City, IA earns between $21,000 and $58,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Sioux City, IA

$35,000

What are the biggest employers of Customer Service Managers in Sioux City, IA?

The biggest employers of Customer Service Managers in Sioux City, IA are:
  1. Logfret
  2. Ohana Outreach Financial
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