Customer service manager jobs in Sioux Falls, SD - 163 jobs

Our cutting-edge technology makes the labels and packaging for the world's biggest and most famous brands right here in Sioux Falls, SD! is located at 1209 W. Bailey Street Sioux Falls, SD 57104 Who is CCL Label Food and Beverage? A global supply chain leader and specialty packaging pioneer, CCL is the largest label company in the world and provides innovative premium packaging solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide. CCL Label is the world's largest converter of pressure sensitive and extruded film materials for decorative, functional and information labels. What do we do? We begin with Innovation. We specialize in making the labeling and packaging that helps you choose the best products every day. A variety of decoration technologies exist at CCL including digital, screen, offset, flexo, and rotogravure printing. We also utilize combination presses that can combine the different printing technologies and run them together with cold and hot foil. CCL has state-of-the-art finishing equipment in place to supply labels that live up to, and even exceed, customers' expectations. Included are process parameters like the reel winding and slitting tolerances. Material and/or printing defects can be detected by automatic camera inspection systems and are easily eliminated by the operators. Our product line includes: Pressure Sensitive Labels Shrink Sleeves Sustainability Labels Special Effects Labels We make packaging solutions for: Premium Food and Beverage Home Care & Laundry Beauty & Personal Care Join the team at CCL Label Food and Beverage Sioux Falls Currently looking for a candidate with a great attitude and a desire to grow their career in a fast-paced environment to fill a role as a Customer Service Project Manager (CSPM). What we offer CCL offers an extensive benefits package that includes: vacation and paid personal off, health, dental and vision insurance, 401(k) match up to 8%, company-paid life insurance and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement.

Full-time Description Hybrid role working from our Sioux Falls office and remotely. At Physician Bank, a division of Heritage Bank NA, we specialize in delivering concierge-level banking services exclusively for physicians nationwide. Our mission? To empower physicians to achieve financial success through personalized service, cutting-edge digital tools, and a commitment to financial education. We're redefining what it means to bank with purpose, and we're looking for a leader who shares our passion for innovation and exceptional customer experiences. This is more than a management role. It's an opportunity to shape the future of banking for a unique and highly valued clientele. Make an Impact: Lead a team that's redefining banking for physicians, a highly valued and unique clientele. Drive Innovation: Be at the forefront of digital transformation and customer experience strategy. Grow with Us: Enjoy a collaborative, growth-oriented environment with competitive compensation and benefits. If you're a dynamic leader with a passion for customer experience, digital innovation, and empowering others, we want to hear from you. Join us in shaping the future of banking for physicians. Apply today! Position Summary This position focuses on two major functions: Oversee a high-performing team of Private Bankers, ensuring every interaction with our physician clients is seamless, personalized, and impactful. Build and deliver exceptional customer experience for multiple brands with a nationwide audience, driving digital innovation, operational excellence, and customer satisfaction, all while fostering a culture of 24/7 accessibility and financial empowerment. Core Responsibilities Lead & Inspire Build, coach, and lead the Sioux Falls Customer Experience (CX) team to deliver exceptional service and meet ambitious performance goals. This elite team of 24/7 Private Bankers ensures responsiveness and excellence across all communication channels. Foster a culture of collaboration, innovation, and continuous improvement. Elevate Customer Experience Drive digital CX strategies, integrating online and mobile banking tools to create seamless, user-friendly experiences. Monitor and enhance customer interactions across text, video, email, and phone, ensuring every touchpoint exceeds expectations. Develop and implement strategies to boost customer satisfaction, loyalty, and engagement. Set the Standard for Onboarding & Education Design and oversee personalized onboarding experiences that set the stage for long-term client relationships. Champion financial education programs that empower our physician clients to make informed decisions and achieve their financial goals. Optimize Operations Manage workflows related to the customer's digital experience for account maintenance, digital banking support, and loan processes, ensuring efficiency and compliance. Collaborate with cross-functional teams to streamline processes and implement best practices. Establish and track key performance indicators (KPIs) to measure success and drive continuous improvement. Secondary Responsibilities Maintains the highest standards for confidentiality and security. Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities. Responsible for security as it applies to this position. Performs other duties as assigned. Bank Standards Mission: Help people succeed financially. Ethics: Always do the right thing. Solutions: Bring innovative solutions to challenges. Ownership: Take accountability and learn from our mistakes. Positivity: Bring energy and enthusiasm to everything we do. Disclaimer This job description outlines the general nature of the role and is not intended to be all-inclusive. Duties, responsibilities, and benefits may change as business needs evolve. Employment is at will, meaning either the employee or the Company may end the employment relationship at any time, consistent with applicable law. We are an Equal Opportunity Employer and value diversity at all levels of the organization. Requirements At least 3 years of combined experience in: Team management or supervisor experience within banking or financial services. Customer experience management, with a strong focus on digital banking platforms. Exceptional communication and interpersonal skills, with a knack for building relationships and inspiring teams. Experience managing teams and delivering a white glove service. Familiarity with mortgage and consumer lending processes.

As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential power provider clients in the west. You will play a crucial role in identifying opportunities, addressing challenges, and driving customer satisfaction. PLEASE NOTE: **Position requires a high degree of travel** Responsibilities: Customer Relationship Management: Build and maintain strong relationships with key decision-makers at power providers. Proactively identify customer needs and anticipate potential challenges. Deliver exceptional customer service and exceed customer expectations. Resolve customer issues and complaints promptly and effectively. Business Development: Identify and pursue new business opportunities within the assigned region. Develop and execute strategic plans to grow the customer base and increase revenue. Collaborate with the sales team to generate leads and close deals. Industry Knowledge: Stay up-to-date on industry trends and regulatory changes. Identify opportunities for innovation and improvement. Represent the company at industry events and conferences. Qualifications: Bachelor's degree in Business Administration, Engineering, or a related field. 5+ years of experience in the power industry. Strong understanding of the power industry, including technology, regulations, and market dynamics. Proven track record of building and maintaining strong customer relationships. Excellent communication and interpersonal skills. Strong leadership and problem-solving skills. Ability to travel within the assigned region. If you are a passionate and results-oriented individual with a strong customer focus, we encourage you to apply. Compensation and Benefits: This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more. About Vantage Point Solutions Vantage Point Solutions was founded in 2002 by a team who believed in putting people - both employees and clients - first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries. The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too). EEO Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”

The Customer Experience Manager is the strategic leader responsible for developing and executing the roadmap for customer engagement initiatives across digital banking, CRM, and marketing automation platforms. This role drives the planning, coordination, and delivery of programs that enhance customer experiences, accelerate sales, and improve operational efficiency. In addition, our FIRST Values apply to all teammates without exception. FIRST Values Family We support, trust, and respect each other, our customers, and our shareholders. Independence & Innovation We embrace change as vital to our success. Relationships We build relationships that are based on strong character, mutual loyalty, trust, and respect. Stewardship We take care of ourselves so we can take care of others. Teamwork We help each other grow and succeed. Who we are: The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change. What will you do: Accountabilities Leadership Management Accountability Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of teammates. Responsible for leading, managing and holding their team accountable. Lead and inspire the team to strive for the best outcomes. Take ownership of the team s development to ensure that team-members are empowered, challenged, and engaged. Ensure that teammates are trained and deliver value to our customers and to the Bank. Address performance issues in an effective and meaningful manner. Hold regular 1:1s, quarterly conversations, and team meetings. Lead departmental organization/structure for resiliency, efficiency, and effectiveness. Identify skill gaps and provide training opportunities to enhance the team's technical expertise. Customer Experience Strategy Develop, implement, and lead a customer experience strategy aligned with the bank's vision and goals. Serve as the primary owner of digital banking, telephone banking, CRM, and eSign products. Develop and maintain comprehensive product roadmaps aligned with business goals and budget. Define strategic priorities for engagement initiatives across digital channels and platforms. Develop business cases and ensure business and product requirements are documented. Responsible for the product lifecycle, including business cases, requirements, testing, training, and release management. Lead the execution of customer engagement campaigns and lifecycle programs. Oversee optimization of CRM, marketing automation, and digital engagement tools. Manage timelines, budgets, and resources to ensure successful delivery of initiatives. Use analytics and customer insights to inform engagement strategies and measure performance. Establish and monitor performance metrics, including ROI. Create training programs, digital adoption frameworks, and incentive structures to engage internal stakeholders. Continuously enhance programs based on data trends and customer feedback. Ensure all engagement activities comply with regulatory requirements and internal policies. Maintain documentation and reporting for audits and executive reviews. Strategic Alignment Leads coordination across departments to ensure product initiatives are aligned, integrated, and successfully executed. Champion initiatives that enhance both internal and external customer experiences. Advocate for customer-centric thinking in all strategic decisions. Develop a deep understanding of stakeholder objectives. Partner with teams across marketing, banking, information technology, operations, and compliance to ensure seamless integration of engagement strategies. Facilitate alignment between technology capabilities and customer experience goals. Act as a liaison between internal stakeholders and external vendors. Communicate results and progress to internal stakeholders, including executive leadership, to demonstrate the value of customer engagement initiatives. Qualifications Secondary education in Business, Marketing, Finance, or related field required. Ten or more years of relevant work experience including management or leadership experience preferably within the banking or financial services sector, five or more years of customer engagement, digital marketing, or product management, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position. Strong analytical skills are essential, along with excellent stakeholder, vendor, and project leadership abilities and a proven record of driving positive results. Skills and Abilities Digital/online banking expertise. Excellent at developing and motivating high-performing teams. Experience with CRM and marketing automation, plus e-signature solutions for financial institutions. Banking industry experience. Familiarity with product management principles. Excellent verbal and written communication skills. Ability to conduct relationships in a manner that ensures integrity, cooperation and positive results. Excellent organizational skills and attention to detail. High degree of accuracy required. Ability to adapt to the needs of the organization and teammates. What s in it for you? Health Insurance Dental & Vision Insurance Profit Sharing Paid Vacation & Holidays Company paid short and long term disability Tuition Reimbursement Program Employee Banking Perks Community Volunteer time And More!

Our cutting-edge technology makes the labels and packaging for the world's biggest and most famous brands right here in Sioux Falls, SD! is located at 1209 W. Bailey Street Sioux Falls, SD 57104 Who is CCL Label Food and Beverage? A global supply chain leader and specialty packaging pioneer, CCL is the largest label company in the world and provides innovative premium packaging solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide. CCL Label is the world's largest converter of pressure sensitive and extruded film materials for decorative, functional and information labels. What do we do? We begin with Innovation. We specialize in making the labeling and packaging that helps you choose the best products every day. A variety of decoration technologies exist at CCL including digital, screen, offset, flexo, and rotogravure printing. We also utilize combination presses that can combine the different printing technologies and run them together with cold and hot foil. CCL has state-of-the-art finishing equipment in place to supply labels that live up to, and even exceed, customers' expectations. Included are process parameters like the reel winding and slitting tolerances. Material and/or printing defects can be detected by automatic camera inspection systems and are easily eliminated by the operators. Our product line includes: * Pressure Sensitive Labels * Shrink Sleeves * Sustainability Labels * Special Effects Labels We make packaging solutions for: * Premium Food and Beverage * Home Care & Laundry * Beauty & Personal Care Join the team at CCL Label Food and Beverage Sioux Falls Currently looking for a candidate with a great attitude and a desire to grow their career in a fast-paced environment to fill a role as a Customer Service Project Manager (CSPM). What we offer CCL offers an extensive benefits package that includes: vacation and paid personal off, health, dental and vision insurance, 401(k) match up to 8%, company-paid life insurance and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement. Job Summary: CCL Label- Sioux Falls business is to provide quality printed products to its customers. The Customer Service Project Manager (CSPM) is responsible for overseeing and managing the production of the job from the time of the sale/order through production. The CSPM coordinates communication between the customer, manufacturing personnel and the sales rep. Timely and frequent contact with customers, sales reps and manufacturing personnel make this a critical position CCL's quality and performance. Duties/Responsibilities: * Establish effective communication in person or on the phone to employees, sales staff and external customers. * Daily interaction with plant personnel for gaining understanding, coordinating and scheduling of projects. * Open communication with all personnel to keep jobs flowing and updating of changes to establish accurate and cost-effective completion of jobs. * Ongoing collaboration with plant personnel for gaining understanding, coordinating and scheduling of projects. * Using the customers' purchase order and specifications enters job tickets in computer systems according to estimate. * Interacts on a daily basis with customers, sales, tech services, graphics and manufacturing personnel. * Communicates with the customer concerning schedule, production questions and anything pertinent to the order. * Assist in negotiating and reaching a settlement between the Customer and Quality when necessary. * Maintain customer master files and file job tickets. * Attend scheduled meeting to communicate and assist in timetable for production jobs. * Sustain and develop working relationships with customers. * Must be flexible to learn other areas of the business. * Other duties as assigned. Required Skills/Abilities: * Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists. * Must possess integrity, communication and reasoning skills to provide a positive work environment. * Must be conscious of efficiencies, performance, costs, quality and safety. * Ability to write routine reports and correspondence. * Ability to manage multiple projects simultaneously. * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Detail oriented and highly organized. * Skilled in time management and prioritization. * Excellent critical thinking skills. * Ability to make independent decisions. * Proficient in Microsoft Office Applications and other systems as required. Education and Experience: * Associates degree in related field. Bachelor's Degree preferred. * Preferred 2 or more years' experience in related role Physical Requirements: * Regularly use hands to finger, handle or feel and reach with hands and arms above and below shoulder level * Regularly stand and walk for extended periods of time * Regularly remain in stationary position for extended periods * Frequently communicate in some manner either by speech/hearing or through written communication. * Regularly use of vision abilities including close, distance, color and peripheral vision, depth perception and the ability to adjust focus. * Occasionally work around moving machinery and heavy equipment. * Occasionally required to push/pull. * Occasionally lift and/or move up to 50 pounds. * Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. * Occasionally exposed to high-speed moving mechanical parts. * Occasionally exposed to UV, strobing or flashing light. * Occasionally exposed to fumes, dust or airborne particles. * Occasionally exposed to moderate noise level in the work environment.

Job Description Customer Experience Coordinator Select Painting LLC - Harrisburg, SD Full-time | On-site | $24.00 - $30.00/hour DOE About Us Select Painting is a professional, people-first company specializing in commercial, residential, and industrial painting, flooring, and small remodeling projects. We're looking for a confident communicator who thrives on connecting with people and delivering a high-touch customer experience from first contact to follow-up. Job Summary The Customer Experience Coordinator works closely with leads, customers, and internal teams to support sales and production. This role ensures a seamless, professional experience for every customer while managing digital communications, marketing campaigns, and customer engagement programs. Duties & Responsibilities Customer Communication & Relationship Management Communicate with customers via phone, email, text, and social media to schedule estimates, answer questions, and provide updates. Maintain CRM records with detailed documentation of interactions, project details, and customer concerns. Proactively nurture customer relationships to ensure satisfaction, loyalty, and repeat business. Escalate complex issues to the appropriate team for resolution. Sales Support & Coordination Qualify inbound leads and assign them to the appropriate sales representative based on territory, service type, or availability. Track open estimates and support follow-up efforts to improve close rates. Coordinate pre-appointment reminders, estimate confirmations, and post-estimate communication. Support onboarding of new customers by ensuring all necessary information is collected and accurately entered into the CRM. Serve as a communication bridge between sales, and customers Marketing & Engagement Facebook Management: Respond promptly to incoming leads, messages, and comments; schedule and publish content in coordination with Marketing. Email Campaigns: Write, proof, and schedule email blasts; track performance metrics to optimize results. Customer Feedback Loop: Collect post-project feedback, share insights, and maintain data for continuous improvement. Upselling Services: Identify opportunities for additional services and coordinate handoffs with sales/project managers. Marketing Program Execution: Plan and execute mailers, print campaigns, and other promotions; monitor ROI. Referral Program Management: Maintain referral program, track submissions and rewards, and create quarterly reports. Google Review Management: Oversee reviews via Real Work Labs and respond promptly to strengthen online reputation. Text Software Management: Manage inbound and outbound text campaigns; coordinate follow-up with sales and business development. Other duties as assigned Required Skills/Abilities Strong relationship-building and customer service skills Confident phone and online communication etiquette Problem-solving and conflict-resolution abilities High attention to detail and accuracy Organized, self-motivated, and goal-oriented Excellent verbal and written communication Experience with customer account management A plus if you have experience in: Google Suite · Slack · Pipedrive · Facebook · Instagram · Mailchimp · Text Request Education & Experience Previous customer service experience required Marketing or administrative experience preferred Physical Requirements Ability to sit for long periods Benefits Medical, Dental, Vision, Accident , Short Term Disability and Voluntary Term Life Insurance Simple IRA with company match Paid Time Off 6 paid holidays per year #hc210207

Store - SIOUX FALLS, SDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Ideally, the person in this position would physically reside in the northern territory in South Dakota or western part of Minnesota to be in close proximity to the clients assigned. Who we are and what we value: Feed Energy works at the intersection of feed, fuel, and agriculture, building a nearly four-decade legacy of stewardship in various industries. We support how America nourishes its people and powers its economy. Our team is made up of growth-minded individuals, who are dedicated to transforming global practices in feeding and fueling, driving innovation across the industries we serve. We create circular economies, developing sustainable, low-carbon products and processes. Join us if you're looking for a dynamic environment to contribute to shaping a sustainable future for feeding and fueling the world. We help feed the world by providing safe, energy-based nutrition solutions. Creativity - Stewardship - Impact - Integrity - Healthy Relationships What we are looking for: The Customer Service Manager is responsible for fostering long-term, profitable relationships with our customers. This role serves as the primary point of contact for assigned accounts, ensuring their needs are met and identifying opportunities to deliver additional value. The Customer Service Manager works closely with cross-functional teams to execute account plans, monitor customer satisfaction, and drive growth through expanded products, services, and solutions. This position requires high energy, strong listening skills, and the ability to build rapport with multiple decision-makers across diverse customer locations. The ideal candidate is someone who can travel extensively, understand each customer's unique priorities, and proactively create value at every touchpoint. Requirements What you will do: Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor. Dive into your customers' business-their objectives, operations, challenges, and competitive landscape-to uncover opportunities to elevate their experience and drive mutual growth. Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations. Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues. Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value. Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask. Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value. Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer. Build a strong internal and external network to support account activities and deepen collaboration across the organization. Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement. Bring our company values to life in every interaction-with customers, colleagues, and community partners. Take on additional opportunities and responsibilities that contribute to team success. What you will need: Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management). Proven track record in account management, customer service, or related roles. Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients. Strong problem-solving and analytical abilities. Ability to manage multiple priorities and work collaboratively across teams. Customer-centric mindset with a passion for delivering exceptional service. Knowledge of the industry and competitive landscape is preferred.

Are you detail-oriented, organized, and good with people? Shipley's Garment Spa is looking for a dependable front office team member to help keep our day-to-day operations running smooth. This is a full-time position with consistent hours, no weekends, competitive wages, and an opportunity to learn valuable office and bookkeeping skills. Schedule • Monday through Friday • 7:45 AM - 4:30 PM • No weekends Responsibilities • Provide friendly, professional customer service in person and over the phone • Enter and manage customer orders accurately • Handle accounts receivable and daily deposits • Maintain spreadsheets and basic records • General data entry and office support What We're Looking For • Strong attention to detail and accuracy • Comfortable working with customers • Basic computer skills • Willingness to learn and take direction • Reliable and organized

At Silencer Central, we believe that Customers + Integrity = Winning . The Customer Service Supervisor will oversee activities related to the daily functions of the Customer Service team. This role will monitor performance and track metrics to identify opportunities for individual and team development. In addition, the Customer Service Supervisor will implement training, quality assurance initiatives, and coaching strategies. Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows Manages a team of assigned seniors and front-line representatives and ensures they comply with company guidelines particularly related to quality of service Coaches and develops direct report employees skill set and knowledge Responsible for supervisory administrative duties including time cards, PTO requests, performance evaluations, bi-weekly one-on-one's, etc. for all direct reports. Reviews reports and analysis of call center activity to identify and drive changes, improvement opportunities and areas of concern related to service, call volume, problem resolution, staffing, functionality, call handling, and department operations Identifies opportunities to update or improve customer service procedures, workflows, processes and makes recommendations to the Manager of Customer Service or other appropriate staff Assists the team directly with escalated service situations and issues requiring additional research with other departments across the company Duties include developing, implementing, maintaining and evaluating employee training programs and instructional materials, conducting training classes, assigning work to others, explanation and review of current department policies and procedures and statistical reporting of work group performance Promote effective communication among departments to engage our team to work together to achieve common goals Leverage technology and implement processes to increase efficiencies and reduce costs Monitor and report KPIs and metrics Learn and understand the regulatory guidelines of the industry Oversee the accurate and timely submission of paperwork to the Federal Government for review on behalf of our customers Other duties as required to support customer service and operations

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. **Key Responsibilities:** + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. **Requirements:** Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. **Come join our team. You're going to like it here!** You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. **Base Pay:** $16.00 per hour - $16.00 per hour **Location** 00897 - Sioux Falls **Posting Number** P1-1076502-4 **Address** 701 S Highline Place **Zip Code** 57110 **Position Type** Regular Part-Time **Career Site Category** Store Associate **Position Category** Retail Store **Base Pay** $16.00 - $16.00 per hour

Are you hungry and motivated by a challenge? Take your career to the next level with us!!! The Comfort Heroes is a leading provider of high-quality residential plumbing services, with a strong commitment to customer satisfaction and professional excellence. We specialize in residential plumbing repairs, installations, and maintenance, and we are looking for an experienced and dynamic Residential Plumbing Manager to join our growing team. If you are a motivated leader who thrives in a fast-paced environment, we'd love to hear from you! What We Offer: Top Compensation Package (hourly + bonus) to reward your hard work and expertise. Paid Time Off (PTO) (2 weeks to start) for vacations and personal days. Company-Paid Health Insurance to keep you and your family covered. 401(k) Plan with a company match to help you plan for your future. Company Vehicle and Gas Card for your work duties, so you can drive with ease and convenience. Paid Day Off for Your Birthday to celebrate your special day. 6 Paid Holidays to spend time with loved ones and recharge. Sundays Off to ensure you have a proper work-life balance. The Role: As the Residential Plumbing Manager, you will oversee and lead our team of plumbers, ensuring the highest standards of service and efficiency. You will be responsible for managing daily operations, coordinating plumbing services, maintaining customer satisfaction, and driving business growth. What You'll Do: Manage and supervise a team of residential service plumbers, including training, mentoring, and performance evaluations. Ensure compliance with local plumbing codes, safety standards, and company policies. Monitor and manage inventory, tools, and equipment to ensure the team has what they need to perform efficiently. Oversee customer relations and resolve any escalated service issues or concerns. Work closely with the sales team to ensure accurate job estimates and pricing. Conduct regular quality control checks to ensure all plumbing services meet company standards. Track and report team performance, customer satisfaction, and job completion rates. Manage budgets and control costs to meet profitability goals. Minimum of 5 years of experience in the plumbing industry, with at least 2 years in a leadership or supervisory role. Valid plumbing license Strong knowledge of residential plumbing systems, codes, and regulations. Proven leadership skills with the ability to manage a team effectively. Excellent problem-solving skills and the ability to make quick, informed decisions. Strong communication and interpersonal skills for interacting with both customers and team members. Ability to prioritize and manage multiple tasks in a fast-paced environment. Organizational skills, attention to detail, and a customer-first mindset. Clean driving record and background check. What You'll Need: If you're ready to join a team that values your skills and offers great benefits, apply today! The Comfort Heroes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Now Is Your Time To get started, click the “Apply” button now and send us your resume.

Job Description Salary: Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone's day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it's served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset - our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email **************************. Job Summary Summary: As a Dining Services Manager, you will manage a team of food service professionals and be responsible for the overall service in the main dining room as well as special functions. Additionally, you will assist with maintaining interdepartmental relations and integrating the dining service department with the facility plan of operation. Essential Duties and Responsibilities: Oversees dining services operations of a medium to large volume location. Interacts with customers and resolves customer complaints in a friendly and service-oriented manner. Assists with profit and loss and budgeting as it pertains to this account. Works with the Chef and management team in creating menus and providing top quality food. Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting, including quality improvement, sanitation, infection control and all facility-related activities. Assists with the rollout of new culinary programs in conjunction with the marketing and culinary team. Assists with the preparation of quarterly reports for client presentation. Works with marketing and culinary department to increase sales by innovations and food quality. Communicates with the culinary department to ensure the food programs reflect the vision of the company. Performs other duties as assigned. Qualifications: 2 years of food service management experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Waited table and catering experience is preferred. Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation. Communication skills both written and verbal. Financial, budgetary, accounting and computational skills. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Associate's degree is preferred. Apply to Morrison Living today! Morrison Living is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Morrison Living are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Living maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1449690 CCL Hospitality Group DANIELLE BETZELBERGER [[req_classification]]

Store - SIOUX FALLS, SD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

We're Hiring a Patient Services Supervisor for the Orthopedic Institute in Sioux Falls, SD!Are you a natural leader with a passion for providing exceptional patient care? As a Patient Services Supervisor at the Orthopedic Institute, you will play a crucial role in overseeing the patient services team and ensuring a seamless registration process for all patients. In this dynamic role, you will lead by example, providing guidance and support to your team members while upholding our commitment to delivering superior care to every patient who walks through our doors. What You'll Do: Supervise the patient services team to ensure efficient and accurate registration processes Provide ongoing training and support to team members Resolve patient inquiries and concerns in a timely and professional manner Maintain accurate patient records and documentation Collaborate with other departments to improve patient experiences What We're Looking For: Bachelor's degree in healthcare administration, business, or related field preferred Proven experience in patient services, healthcare administration, or a similar role Strong leadership and team management skills Excellent communication and interpersonal abilities Knowledge of healthcare regulations, privacy laws (e.g., HIPAA), and medical office procedures Proficiency in electronic health records (EHR) systems and office software Ability to multitask, prioritize, and work effectively in a fast-paced environment Problem-solving skills and a patient-focused attitude Why Join Us: By joining the Orthopedic Institute as a Patient Services Supervisor, you'll have the opportunity to make a meaningful impact on the lives of our patients. Our team is dedicated to providing the highest quality of care and support, and we're looking for a passionate individual to help us continue our mission of excellence. About Us: The Orthopedic Institute in Sioux Falls, SD is a premier healthcare facility specializing in orthopedic care. Our team of expert physicians, nurses, and support staff are committed to providing personalized, compassionate care to our patients. We offer state-of-the-art treatments and technologies to ensure the best possible outcomes for our patients. Join us in our mission to help individuals live their lives to the fullest!

Talon Recruiting has partnered with a leading AG dealership. We are in search of a Service Manager in Sioux Center, IA. The Service Manager will oversee the service department operations. Daily duties include, but are not limited to: *Establish, implementation and adherence to company-wide best practices for service department. *Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff. *Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service. *Initiate procedures and leadership practices to create a business environment for participative management. *Supervise training and development of the service organization team. *Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required. *Travel to customer site and locations within area of responsibility as required Compensation and Benefits: *Very competitive Salary and bonus *401(k) *Medical, dental and life insurance. *Paid time off including vacation, sick days and holidays.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Parental leave Vision insurance Customer Service Manager Location: Sioux Falls, SD (On-site or Hybrid) Experience Required: 57+ years in customer service leadership or management About Wild Oak Boutique Wild Oak Boutique is one of the fastest-growing womens fashion brands in the Midwest, known for our premium denim, inclusive sizing, and commitment to delivering an exceptional customer experience. As our business expands, were looking for a dedicated and experienced Customer Service Manager to support our growth and help elevate the service standards our customers love. About the Role The Customer Service Manager will oversee the day-to-day operations of our customer service team, ensuring all customer inquiries from product questions to post-purchase support are resolved efficiently, accurately, and with genuine care. This role is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys coaching and developing teams, and understands the impact a great service experience has on brand loyalty. Key Responsibilities Lead, support, and mentor customer service representatives to deliver exceptional service. Oversee daily workflows across email, chat, social media, and Gorgias to ensure timely and consistent responses. Train new hires and develop ongoing training materials to maintain high performance standards. Partner closely with warehouse, operations, and marketing teams to resolve escalations and improve the customer journey. Manage returns, exchanges, and claims with a balance of customer satisfaction and company policy. Monitor performance metrics and KPIs to ensure service goals are consistently met. Review customer feedback to identify trends, reduce repeat issues, and improve internal processes. Collaborate with leadership to refine service policies and maintain brand voice across all customer touchpoints. Stay updated on best practices, tools, and technology that enhance customer service operations. Qualifications 57+ years of experience in customer service or customer support management (e-commerce or retail preferred). Strong working knowledge of Shopify, Gorgias, and social media platforms. Demonstrated experience leading and developing high-performing teams. Excellent communication, problem-solving, and conflict-resolution skills. Highly organized with strong attention to detail and ability to juggle multiple priorities. Customer-first mindset with a passion for elevating the customer experience. Ability to work on-site in Sioux Falls, SD, with hybrid flexibility based on performance. Perks & Benefits Competitive salary + performance-based bonus Employee product discounts Collaborative, supportive company culture Opportunity to play a key role in shaping the customer experience as Wild Oak continues to grow

Job DescriptionDescription: Ideally, the person in this position would physically reside in the northern territory in South Dakota or western part of Minnesota to be in close proximity to the clients assigned. Who we are and what we value: Feed Energy works at the intersection of feed, fuel, and agriculture, building a nearly four-decade legacy of stewardship in various industries. We support how America nourishes its people and powers its economy. Our team is made up of growth-minded individuals, who are dedicated to transforming global practices in feeding and fueling, driving innovation across the industries we serve. We create circular economies, developing sustainable, low-carbon products and processes. Join us if you're looking for a dynamic environment to contribute to shaping a sustainable future for feeding and fueling the world. We help feed the world by providing safe, energy-based nutrition solutions. Creativity - Stewardship - Impact - Integrity - Healthy Relationships What we are looking for: The Customer Service Manager is responsible for fostering long-term, profitable relationships with our customers. This role serves as the primary point of contact for assigned accounts, ensuring their needs are met and identifying opportunities to deliver additional value. The Customer Service Manager works closely with cross-functional teams to execute account plans, monitor customer satisfaction, and drive growth through expanded products, services, and solutions. This position requires high energy, strong listening skills, and the ability to build rapport with multiple decision-makers across diverse customer locations. The ideal candidate is someone who can travel extensively, understand each customer's unique priorities, and proactively create value at every touchpoint. Requirements: What you will do: Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor. Dive into your customers' business-their objectives, operations, challenges, and competitive landscape-to uncover opportunities to elevate their experience and drive mutual growth. Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations. Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues. Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value. Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask. Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value. Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer. Build a strong internal and external network to support account activities and deepen collaboration across the organization. Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement. Bring our company values to life in every interaction-with customers, colleagues, and community partners. Take on additional opportunities and responsibilities that contribute to team success. What you will need: Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management). Proven track record in account management, customer service, or related roles. Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients. Strong problem-solving and analytical abilities. Ability to manage multiple priorities and work collaboratively across teams. Customer-centric mindset with a passion for delivering exceptional service. Knowledge of the industry and competitive landscape is preferred.

At Silencer Central, we believe that Customers + Integrity = Winning . The Customer Service Supervisor will oversee activities related to the daily functions of the Customer Service team. This role will monitor performance and track metrics to identify opportunities for individual and team development. In addition, the Customer Service Supervisor will implement training, quality assurance initiatives, and coaching strategies. Essential Functions: Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows Manages a team of assigned seniors and front-line representatives and ensures they comply with company guidelines particularly related to quality of service Coaches and develops direct report employees skill set and knowledge Responsible for supervisory administrative duties including time cards, PTO requests, performance evaluations, bi-weekly one-on-one's, etc. for all direct reports. Reviews reports and analysis of call center activity to identify and drive changes, improvement opportunities and areas of concern related to service, call volume, problem resolution, staffing, functionality, call handling, and department operations Identifies opportunities to update or improve customer service procedures, workflows, processes and makes recommendations to the Manager of Customer Service or other appropriate staff Assists the team directly with escalated service situations and issues requiring additional research with other departments across the company Duties include developing, implementing, maintaining and evaluating employee training programs and instructional materials, conducting training classes, assigning work to others, explanation and review of current department policies and procedures and statistical reporting of work group performance Promote effective communication among departments to engage our team to work together to achieve common goals Leverage technology and implement processes to increase efficiencies and reduce costs Monitor and report KPIs and metrics Learn and understand the regulatory guidelines of the industry Oversee the accurate and timely submission of paperwork to the Federal Government for review on behalf of our customers Other duties as required to support customer service and operations