Customer service manager jobs in Smyrna, GA - 1,992 jobs

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. For more about Group Bayport, please visit: ********************************** LinkedIn: ******************************************************** Role Summary This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport's global business units. In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team. Job Responsibilities Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth. Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing. Manage U.S.-based Designers for Service, Support, and Pre-Order Queries. Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation. Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies. Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality. Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs. Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements. Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership. Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints. Manage complex escalations and resolve customer issues, acting as the final point of escalation when required. Job Requirements Bachelor's Degree or equivalent in Business, Communications, Marketing, or related field. 5-10 years of team management experience in U.S.-based Customer Service Sales and Support Roles. Proven track record leading teams in the U.S. and collaborating with international teams globally. Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions. Coordination across time zones as required. Behavioral Skills Excellent verbal and written communication skills. Strong organization and time management skills. Demonstrated leadership, coaching, and conflict resolution abilities. Ability to analyze complex issues and recommend process improvements. Strategic planning and project management skills. Commitment to high-quality customer experiences. Technical Skills Strong experience managing service operations via CRM, chat, and phone systems. Oversee payroll management and staff rostering experience. Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics. Familiarity with onboarding creative/design team members preferred. Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce. Key Responsibility Areas (KRA) & KPIs Call Handling Efficiency (AHT) - Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality. Customer Satisfaction (CSAT) - Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions. First Response Time (FRT) - Ensure timely responses to all customer inquiries, adhering to SLA benchmarks. Service Team Occupancy & Utilization - Optimize workload distribution and productivity while maintaining employee well-being. Quality Score (Interactions/Audits) - Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement. Refund, Reship & Review (RRR) Rate - Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact. SLA Adherence & Optimization - Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations. Team Attendance & Workforce Reliability - Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism. Payroll Accuracy & Compliance - Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies. Attrition Management - Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements. Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation. Position Summary We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company. Key Responsibilities Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us. Order Management - work with internal teams to ensure orders get booked and go out on time. Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory. Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc. Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies. Job Requirements Bachelor's Degree (BA/BS) required. 1+ years of experience in data analysis or a customer facing role. Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs). Excellent written and verbal communication skills, with an aptitude for data driven persuasion. High energy, proactive individual with a “hands-on” approach to problem solving. Exceptional time management, multitasking, and prioritization abilities. Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude. Continuous improvement mindset with a focus on customer satisfaction. Ability to work both independently and collaboratively, taking ownership and accountability for outcomes. Experience with Oracle and ServiceNow systems (preferred). Work Environment: This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

Customer Service Manager Our client is a leading visual solutions provider and looking for a Customer Service Supervisor to join their growing team. In this role you will be responsible for leading, mentoring, and managing an account management team to deliver exceptional client experiences, ensure successful execution of complex print and visual communication projects, and support long-term account growth. This role serves as a senior point of contact for key clients and plays a critical role in driving operational excellence, team development, and customer satisfaction. In this position, you will oversee projects from initial quoting through final delivery, ensuring all work meets quality standards, budget expectations, and delivery timelines. You will collaborate closely with sales, production, design, and logistics teams to streamline workflows, resolve challenges, and improve efficiency across departments. The ideal candidate brings 5+ years of leadership experience within commercial print, packaging, or the graphic arts industry, with a strong understanding of printing processes, substrates, and materials. Success in this role requires proven team leadership and mentoring skills, excellent communication abilities, proficiency with MIS/ERP and CRM systems.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

The Senior Preconstruction Manager leads the development and management of project estimates to prepare budget proposals and/or bids for assigned projects. The position is responsible for developing all levels of estimates, including early design phase estimates through final design/GMP estimates. Additional preconstruction activities include Value Management / Analysis, cost benchmarking, and comparative studies. The Senior Preconstruction Manager's role is to ensure that all estimates and GMPs are comprehensive, detailed, accurate, and supported by current market pricing and trade contractor input. This role collaborates with the Operations team members to incorporate constructability, scheduling, procurement and site logistics throughout the preconstruction phase, leading to a smooth transition from preconstruction to project execution. This role requires the following: • Takes the lead responsibility for all assigned projects, taking ownership of quality, accuracy, project budget and completeness of work for all trades. • Collaborate with Operations team members on General Requirements, including fees, financial expectations, project staffing, construction schedule, procurement, and site logistics. • Cultivate and maintain strong trade contractor relationships for both pricing and work execution. • Foster and maintain relationships with Owners, Architects, Engineers, and prospective Clients for potential new business opportunities. • Work to grow the business in line with Benning's strategic plan by attending external meetings and networking events. • Lead estimate reviews with Owners, Design Team, and Project Management. • Provide team growth through leadership, mentoring, training, and performance reviews to less experienced preconstruction staff. • Maintain a proactive and positive attitude in a team environment that attracts and retains top talent. • Develop trade contractor scope of work bid packages that are comprehensive and detailed for project procurement. • Assist Marketing and Business Development with the preparation of proposals. • 5-10 years of experience as a Preconstruction Manager or Senior Estimator • Communicate effectively with Owner's and/or Design professionals and be willing to represent the company at various external functions and events. • Excellent interpersonal and communication skills. • Technical writing skills in preparing bid packages, proposals and estimate clarifications and assumptions. • Self-starter that requires a minimal amount of direction and management. • Proactive in conflict resolution. • Ability to multitask. • Proven experience with technology and computer estimating systems. • Recognizing when you need assistance and raising your hand for help. • Being a flexible, detail-oriented team player with the ability to produce quality work and to be proactive in support of Benning's purpose, goals, and Benning's mission to build quality commercial projects, the cornerstones of community. To build our reputation and our range. To build long-term trust and relationships with every interaction. • Providing courteous, diplomatic, timely and professional responses at all times with key customers, thereby supporting Benning's value to do what's right - by our clients, by our company and by each other. Software Proficiency • Trade contractor database management with Building Connected and/or Smart Bid Net• On Screen Takeoff • ProEst estimating software• Bluebeam • Procore • Salesforce • P6/Primavera is a plus At Benning when we say, “We own our work,” it's not just lip service. In the field and in our hallways, it's plain to see that Benning belongs to all of us. That pride of ownership is what drives us to work harder and smarter as a team.

As the company continues to expand, a well-established commercial general contractor in the Atlanta market is seeking a Senior Preconstruction Manager to oversee and elevate its estimating and preconstruction efforts. This is a key leadership role responsible for leading estimates from conceptual through GMP, supporting pursuit strategy, and playing a critical role in the company's continued expansion. The Lead Estimator will work closely with ownership, operations, and business development while helping refine estimating processes and mentor junior staff. The project portfolio spans Education, Mixed-use, Healthcare, Hospitality, Religious, and Commercial markets. This individual will be heavily involved in front-end project planning, client interactions during pursuits, and internal decision-making. The ideal candidate is technically strong, detail-oriented, and comfortable taking ownership of complex estimates in a fast-growing environment. Key Responsibilities: Lead all estimating, budgeting, and conceptual pricing efforts. Prepare accurate estimates from early concept through GMP. Participate in client meetings, presentations, and pursuit interviews as needed. Partner with ownership and operations on go/no-go decisions and bid strategy. Coordinate subcontractor outreach, bid leveling, and scope analysis. Develop and refine estimating processes, templates, and best practices. Mentor and support junior estimators as the team grows. Collaborate with operations to ensure smooth handoff from preconstruction to execution. Qualifications: Experience in commercial estimating or preconstruction. Proven background across multiple construction sectors. Strong understanding of conceptual estimating and cost modelling. Ability to work independently and lead complex pursuits. Detail-oriented with strong organizational and communication skills. Desire to take ownership and grow within a leadership-oriented role. Why Join? High-impact leadership role within a growing contractor. Direct access to ownership and senior decision-makers. Opportunity to influence estimating strategy and preconstruction approach. Financially stable organization with a strong and diverse project pipeline. Competitive compensation, lucrative bonus scheme, vehicle/allowance, and benefits. Long-term growth opportunity with a clear path for advancement.

Primary Responsibilities Ensure client satisfaction by establishing and adhering to policies and procedures related to Operations and the company, with a focus on enhancing client experience and service delivery. Foster effective communication among all staff levels to promote a collaborative environment and a culture of engagement and teamwork. Address and resolve client needs promptly and comprehensively, proactively identifying opportunities for service improvement and initiating corrective action when necessary. Represent Operations with external stakeholders, including client auditors, maintaining positive relationships and open dialogue to ensure alignment with client expectations. Manage the implementation process of new clients, collaborating with cross-functional teams to ensure a smooth transition and efficient set-up within Operations while also fostering positive client experiences. Assist senior management in policy development and the implementation of internal controls, with particular emphasis on promoting staff engagement and empowerment. Review financial reporting/NAV packages for accuracy, adherence to controls, and timeliness, providing insights and recommendations for improvement as needed. Research and resolve accounting and tax issues, providing expert guidance and support to internal stakeholders and clients as required. Stay informed of regulatory requirements and liaise with the local regulator as necessary to ensure compliance, Assist and drive staff engagement initiatives. Conduct employee appraisals in line with the company's performance management tools, providing constructive feedback and support for professional development while fostering a culture of employee engagement and growth. Ensure adherence to and actively participate in the annual SOC Type II audit process but gathering evidence, working with the auditors and participating in the internal audit function. Represent the company at networking events, as needed, and be able to represent the Operations process articulately with prospective clients. Qualifications Required: A professional accounting qualification Minimum 15 years of experience working in fund administration, specifically with exposure to financial markets/institutions, debt funds, hedge funds or private equity vehicles Minimum of five (5) years of experience managing a team of 10 or more, both in-person and remote. Strong knowledge of investment accounting and technical knowledge of alternative investments, fund accounting and the preparation of financial statements Paxus and/or Investran experience preferred Detailed knowledge and understanding of regulatory matters including Anti-Money Laundering/Anti-Terrorist Financing and other regulatory reporting Strong computer skills and effective communication skills, both verbal and written The willingness to work overtime and public holidays when required Based in Atlanta, GA

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 295 offices and 5,500 employees globally, Savino Del Bene is one of the leading logistics companies that offers import, export, customs brokerage services, and warehousing third-party solutions servicing several Vertical Markets. We are currently seeking a strong Ocean Import Manager to join our growing team. Essential Job Functions Lead and manage the Ocean Import team with strong leadership skills and mentorship Must have a better-than-average understanding of the Export Regulations or other government agency regulations that govern exports. Collaborate closely with staff to coordinate account activities Provide proper guidance and coaching to teams Deliver results by leveraging the skills of the right people at the right time Lead resolution of difficult issues through effective negotiation tactics Manage communication strategy within accounts Maintain a high degree of motivation in team members to retain the focus of providing the highest levels of customer satisfaction Provide ongoing growth and development opportunities for team members Proactively manage the account by constantly assessing changes to the business and their impact to the Company Identity all potential risks and develop a mitigation plan Escalate any unresolved issues or risks before they materially impact the Company Work closely with other departments to deliver a high level of service to customers Effectively manage any issues that do arise Develop relevant internal and external metrics to measure performance Perform other duties as assigned. Must be able to perform essential job functions with or without reasonable accommodations. Qualifications Needed: High School Diploma or GED required. Minimum five years of related experience in freight forwarding. Minimum three years of supervisory or managerial experience required. Knowledge of incoterms Demonstrates excellent written and verbal communication skills; along with math skills for dimension conversions Intermediate to Advanced PC skills - MS Office Highly organized Professional and courteous demeanor Displays a flexible and open-minded willingness to adapt to new environments and be a team player Must have good ethical standards Offer Salary based on experience Great medical, dental and vision plans 401K with Company match Vacation, Sick and PTO time Great Company culture, fun environment

The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation. Position Overview We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Atlanta, GA. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us. The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement. Key Responsibilities Lead overall operations and performance of assigned luxury apartment communities. Drive revenue growth through effective sales leadership and business development strategies. Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship. Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards. Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations. Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level. Qualifications Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness. Demonstrated ability to drive sales performance and grow business results. Strong leadership presence with the ability to inspire, coach, and hold others accountable. Highly competitive, goal-oriented, and motivated by results and recognition. Exceptional communication, problem-solving, and decision-making skills. Bachelor's degree preferred but not required. What We Offer Top Tier Benefits for you and your family, starting Day 1! Total compensation: $125,000-$160,000 annually (base + bonus) Equity ownership opportunities with potential equity exceeding $2 million. An award-winning culture that emphasizes accountability, achievement, and recognition. Career development and advancement opportunities in a high-growth organization. Join Us At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you.

BrewDog, founded in 2007 by James Watt and Martin Dickie in the North East of Scotland, emerged from their desire to create craft beer that challenged the industrially brewed lagers and ales of the UK market. Operating with 4 state-of-the-art breweries in Ellon, Columbus, Berlin, and Brisbane, BrewDog has grown into the top craft beer brand in the world with over 3,000 employees globally and more than 100 bars. Their mission is to make people as passionate about great craft beer as they are. With 220,000 Equity Punks, BrewDog is the UK's fastest-growing brand. Role Description BREWDOG ARE ON THE HUNT FOR A GENERAL MANAGER! We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we're looking for a General Manager to join our team. In this role you'll be leading from the front - you'll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. BrewDog's goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun. This senior position will also encompass managing the profitability of the overall business. You'll be leading an experienced management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to be the glue that holds the team together & pushes them to be better every single day, and develop to the next stages of their career with us. As part of our hiring process, we ask for three professional references: • One current or former manager • One peer or cross-functional colleague • One direct report

At Midtown Athletic Club, we inspire people to transform their lives - and the Pilates Studio Manager plays a central role in bringing that mission to life. Reporting to the Program Manager and sitting on the Fitness Leadership Team, this manager oversees the performance, culture, and experience of our Pilates Studio, ensuring members receive a boutique-quality experience rooted in connection, expertise, and hospitality. The ideal candidate is a community-builder, a coach, and a business-minded operator who elevates both the member and instructor experience every day. Learn more about our beautiful Windy Hill Athletic Club here: Windy Hill Athletic Club - Windy Hill Fitness Club and Gym About Us We work at Midtown to inspire people to transform their lives‐and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and active communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization. Core Responsibilities Lead the Studio Experience Ensure the Pilates Studio is welcoming, polished, and fully aligned with Midtown's boutique standards. Oversee day-to-day operations including equipment readiness, safety, and overall presentation. Maintain a visible presence on the floor to support members and uphold consistency. Develop & Support the Instructor Team Recruit, audition, and onboard exceptional Pilates instructors who embody our values. Provide ongoing coaching, class audits, and development conversations rooted in kindness, clarity, and accountability. Foster a team culture built on community, respect, and continuous improvement. Deliver Programming That Inspires Build a thoughtful, member feedback-driven class schedule that complements broader club programming. Partner with the Program Manager to introduce workshops, events, and innovative offerings that deepen member engagement. Create meaningful touchpoints that help new members feel welcomed and connected. Drive Studio Performance Meet or exceed monthly and annual revenue goals set by the Program Manager. Monitor key metrics (attendance, unique member participation, instructor productivity) and adjust strategy to drive growth. Identify improvements, in partnership with our Program Manager, that enhance the member journey and support long-term retention. What Success Looks Like A thriving Pilates community where members feel known, supported, and inspired. A team of instructors who feel coached, connected, and aligned with Midtown's vision. Strong revenue performance and consistent participation across classes and events. A studio environment that elevates the club experience and reinforces Midtown's unique in-club boutique identity. Requirements Nationally recognized comprehensive Pilates certification (Reformer required; full apparatus strongly preferred). Minimum 2+ years of Pilates teaching experience; leadership or studio management experience preferred. Strong communication, coaching, and relationship-building skills. Passion for building community and delivering meaningful, hospitality-driven experiences. Some evenings, weekends, and holiday availability is required.

The Customer Care Manager (CCM) is responsible to develop and support Barco's Service Business Partners by maintaining and offering consistent service support. Responsibilities include monitoring, investigating, and providing in-depth reporting on the in-field performance of all assigned products. Responsibilities 1. A critical part of the CCM's function is to compile, edit, and gather accurate data and information pertinent to monthly technical reports, assuring they are legible and delivered on time. 2. Manages assigned products, assisting Business Partners and end users to achieve satisfactory performance. Ensures partners are fully supported in all technical and procedural areas. Use targeted reporting process to prioritize actions and field visits. 3. Schedules regular meetings with Business Partners to gather and disseminate information. This includes being compliant with Barco's policies and procedures. Familiarity with latest technical information, bulletins, and service programs. Assess partner and additional support needs. * Gathers field machine performance data and fault samples. * Partner development and personnel relationship building. * Observing the business and service practices of the service partners and making recommendations to improve their efficiency and productivity. * Monitoring their Performance Management matrix * Reviews their assigned dealer A/R to minimize potential part ordering issues. 4. Co-ordinates efforts with field service representatives to ensure emergency visits are performed in a timely manner. Investigates and provides detailed reports which include surveying service partners, researching databases, performing on-site visits, obtaining samples, and researching potential solutions. Reports pertinent data to management, and HQ service operations. 5. Co-ordinates with Project Management Office for scheduling projects within their region. 6. As required, conducts formal & informal spot Training Classes to ensure partner weaknesses are addressed and the technical competency of service partner personnel are at the highest levels. 7. Works closely with Sales to develop new and existing dealers in assuring they are technically proficient on hardware and software products they have been trained on to maximize the potential for additional sales. Also to assure that the service partner can support the products they sell. 8. Is empowered to make on the spot decisions based on the situation at hand to maximize customer satisfaction, within acceptable corporate guidelines. Accountabilities * 100% accountable for partner communications, maintain warranty claims ratio of 90% or higher for each partner through the CCM Team. * Monitor and work with partners to maintain their A/R and does move to a credit hold condition. * Must complete 4 joint partner visit per year (Sales & Service) and complete monthly partner visits (Service) based on budget. * Manage KPI results. Report monthly and quarterly * Resolve customer disputes and monitor general activity in a timely manner. * Report in a timely manner important field problems, sales issues, or competitive information. Requirements 1. Bachelor's Degree in appropriate technical subject or equivalent certification and/or business experience plus 7 to 10 years industry experience. 2. Computer literate with strong communication & writing skills. 3. 10 years industry experience. 4. Think in a disciplined and logical manner 5. Ability to make decisions under pressure of time on limited information 6. Anticipating potential problems in order to proactively take action 7. Keeping up to date on knowledge in his/her field. ️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety. D&I Statement At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values-they're core capabilities that propel us toward our shared goals and mission. Read here how we do this About Barco At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences. As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries. Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity. Nearest Major Market: Atlanta

DP World is growing-and we're looking for a Customer Service Manager who thrives in fast-paced logistics environments and knows how to turn complex operations into exceptional customer experiences. With high-volume accounts, cross-functional coordination, and a strong focus on service performance, this role offers the opportunity to lead customer teams, strengthen partnerships, and drive satisfaction within a global logistics organization. About the Role How you will contribute * Responsible for the smooth day to day running of the department including all areas of customer service, KPI's, Planning, administration, RMA administration, Supervision of Staff, Coaching and maintaining the highest possible level of customer satisfaction. * Liason with all operational departments to ensure smooth information flow to and from the client * Provide on time and accurate KPI's and other information to the Operation Manager, Operations Director / Senior Management Team and client * Ensure that client complaints are handled within 24 hours and escalated to the Operation Manager for sign off when completed and then drive forward continuous improvements throughout the operation from customer oriented issues. * Ensure all work instructions and standard operating procedures are up-to date and available for all staff in the department * Other duties as assigned. Your Key Qualifications * Experience in a similar role preferably in a Logistic environment's * High Proficiency in MS Office (Excel, Power-point, Visio and Word) * Excellent communication. presentation and relationship building skills * Ability to work under pressure and work within and adapt to a dynamic working environment Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: Atlanta Job Segment: Supply Chain Manager, Logistics, Supply Chain, Supply, Manager, Operations, Management

Mission of the Role (What you will be doing) The Area Customer Service Manager is a key member of the Georgia - Alabama leadership team and is responsible for the day-to-day operations of the Customer Service team. This role allocates workflow, provides at need coaching and development to ensure personalized, high-quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission. As a critical link between the customer, Customer Service, Purchasing, Sales and Operations, the Area Customer Service Manager employs strong interpersonal skills, knowledge of SupplyOne capabilities and processes, and problem-solving to take ownership of customer issues and follow problems through to their resolution. Key Duties Lead day-to-day operations within Customer Service managing daily activities, supervising staff and allocating tasks to ensure timeliness, accuracy, quality and performance standards Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting managers to potential issues Set an example by embracing the mission and leveraging best practices to deploy strategies focused towards that mission Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers Control resources and utilize assets to achieve qualitative and quantitative targets Develop and track Customer Service and KPI's, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin Essential Functions Keep accurate records Maintain an environment of collaboration between customer service, purchasing, sales, design, manufacturing and shipping Prepare proposals and miscellaneous correspondence Participate as an active member of the Customer Service Council Keep executive team, office and plant teams up to date on trends, potential service issues and opportunities Qualifications Bachelor's degree preferred Proven working experience leading teams Strong, proven experience in a customer service-related position Excellent knowledge of business methods and techniques Supervisory and management experience preferred Ability to think strategically and to lead others Outstanding verbal and written communication skills Advanced troubleshooting, problem-solving and multi-tasking skills Demonstrated initiative in personal professional development Proficiency in Microsoft Office The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following: • Bonus based on company performance • Medical, dental, and vision insurance • 401(k) retirement savings plan with company match • Paid time off (including vacation, company holidays, and parental leave) • Employee Assistance Program (EAP) • Other benefits such as life insurance, disability coverage, and wellness programs

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - VIRTUAL - US Georgia Division: Solutions Job Posting Title: Customer Service Manager Time Type: Full Time POSITION SUMMARY Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general. ESSENTIAL DUTIES AND RESPONSIBILITIES * Becomes familiar with clients, including key contacts, unique requirements, and operating processes * Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives. * Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to o Spot Quotes o Booking Capture o Shipment Monitoring o Billing Issue Resolution o Service Metric Monitoring o Reporting o Data Entry * Works with site leaders to ensure the operation is meeting all KPI targets. * Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments. * Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. * Provides guidance to staff and assigns task to Customer Service staff. * Fosters career development, best practices, and optimal morale in the organization. * Relays consistent issues to the General Manager in a timely and efficient matter. * Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes. * Coordination between CS team and other internal teams. * Calculation of production costs and providing input for invoice creation. * Provides input for annual budget to General Manager. * Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements. * Continuous improvement of processes and services provided by the Company * Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics. * Managing exceptional operational customer challenges/requests (for example large volume changes) * Organizing Operational Review Meetings and Business Review Meetings with key customers. * Participates in contract discussions/negotiations. * Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed. * Coordinates staffing of CS department * Performing of staff performance review meetings OTHER DUTIES (Site Specific) * Work overtime as dictated by business whether mandatory or voluntary * Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES * Leads, develops, and coaches team of 10-15 employees MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience. * Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements. * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Job Description About Us: We are a thriving, family-owned business with a rich history spanning nearly three decades. Our journey began with the determination of a young immigrant woman who, driven by the desire to support her family, embarked on a path of unwavering dedication. She worked tirelessly, even during pregnancy, and donned various entrepreneurial hats to lay the foundation of our success. In contrast to corporate giants, we hold a special place for personal relationships, emphasizing trust, loyalty, and a strong sense of ownership in all our endeavors. With the founder's continued active involvement, we are now transitioning to the capable hands of the second generation, extending our family further. Read on to see if you could be the next valued member of our close-knit family. What We're Looking For - Do You Fit the Bill? OUR MUST HAVES: Leadership Expertise: Have you successfully led teams towards achieving excellence? Initiative Taker: Is taking the initiative ingrained in your DNA? Positive and Proactive: Are you communicative, honest, positive, and warm in your approach? Lifelong Learner: If you don't know how to do something, do you proactively research and learn? Problem-Solving Pro: Do you relish identifying gaps and devising creative solutions? STRONGLY PREFER (But not a deal-breaker): Team Management Experience Hospitality Background (restaurants or hotels) Sales Skills and Experience (a significant advantage) Bilingual (Chinese and/or Spanish) Responsibilities: Increase sales Maintain profit Contain customer complaints Manage customer issues and assist Operations Manager with scheduling/operational needs Perform basic cashier functions and loading products into customer vehicles Develop and maintain extensive product knowledge while leading and/or delegating product training within the store location Manage the internal CRM system Support the management of a ~30,000sq.ft. warehouse / retail operation in business-to-business retail sales environment and lead operations in absence of the Operations Manager Lead a team of 2 - 5 members Conduct B2B customer service / sales with a focus on building and developing relationship with our customer base If this aligns with your skills and aspirations, we invite you to submit your resume or any other relevant links. With your consent, we'll schedule a phone conversation to explore the exciting opportunities ahead! We eagerly await your application!

Join Barfield and Become a Part of the Adventure! If you are a talented Customer Service Account Manager interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name in the industry : it is subsidiary of Air France Industries KLM Engineering We are looking to hire a dedicated Customer Service Account Manager to join our team. The Customer Service Account Manager will support our Customer Service Department. We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website at ******************* Position: Customer Service Account Manager Department: Customer Service Report to: Director of Customer Service FSLA Full time, Non-exempt Job Summary: The Customer Service Manager is responsible for providing support to our customers and sales team by preparing quotes and pricing. The Customer service manager will work closely with sales representatives, customers, and purchasing agents to ensure timely and accurate pricing information. The ideal candidate will have a strong background in sales support and customer service, excellent communication skills, and the ability to work in a fast-paced, deadline-driven environment. This hands on position is perfect for someone who wants to develop this role by taking ownership, supporting, and driving revenue. Key Responsibilities Create & deliver accurate and timely quotations for customers via ERP system by checking the internal database for contract terms and price conditions. Verify piece part pricing and labor are correctly applied to quotes. Check teardown findings to validate it is in line with the parts and service requested and the customer requirements. Make sure the write-up supports the over-and-above quote or warranty decisions. Check FMV (Fair Market Value) or new price of end unit to assess BER condition as per contract Collaborating with sales team to maximize profit by up-selling or cross-selling Create and monitor repair orders to outside vendors Answer daily RFQ's received via email, phone, or website Build and maintain relationships with customers, maintenance shops, and internal sales reps. Ensure that all quotes are compliant with company policies and procedures. Provide exceptional customer service and respond promptly to customer inquiries and concerns. Collaborate with the sales team to ensure that all opportunities are properly qualified and pursued. Support the sales team with administrative tasks, such as data entry and reporting. Effectively reporting program status through Program Reviews, Weekly Status Reports, and maintenance of appropriate daily metrics to ensure progress is being accomplished toward accounts objectives. Ensure that all commitments with customers are kept confidential Developing a complete understanding of key account needs Managing communications between key clients and internal teams Meeting all client needs and deliverables according to proposed timelines Working as a liaison with sales, logistics, managers, and team members from other departments to ensure the highest performance and quality of services and constantly improve customer satisfaction Identifying and anticipating potential issues that may affect the performance and the profitability of the accounts. Lead and define action plan together with a cross-functional team to resolve the issues Identifying part numbers' flow variations with sales and customers to help anticipating supply chain impact Monitoring cost, including but not limited to: Parts, labor, Exchanges, Outsource, BER, O&A, etc. Working with finance to maintain profit margin measures within assigned accounts Planning and presenting reports on the account performance and quarterly initiatives to share with team members Consistently analyzing client data to ensure GTA's and Contractual agreements are followed Expanding relationships and bringing in new clients Process exchanges for customers that require a replacement or exchange Required Skills/Competencies/Qualifications : Goal-oriented, organized team player Encouraging to team and staff; able to mentor and lead Self-motivated and self-directed Excellent interpersonal relationship skills Able to analyze data and sales statistics and translate results into better solutions Two to five years' previous work experience key account management, customer service or relevant experience in MRO industry Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person with a customer oriented mindset Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills Knowledge of Quantum ERP a plus. English (French and Spanish a plus). Ability follow-through on client contracts Ability to multitask and manage more than one client account Proven results of delivering client solutions Be available to travel for customer visits as required. Be able to work full time at office location . Barfield is an equal opportunity employer. Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights As a Federal Contractor, Barfield is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Customer representation Product demonstrations Brand Management Face to face customer service New Customer acquisitions and existing customer upgrades Qualifications REQUIREMENTS: All applicants must be 18+ years of age & eligible to work in the USA No sales or management experience is required, but experience in retail sales, customer service, hospitality, sport, teamwork, leadership or similar can be helpful A degree is not required either, but ambitious graduates with business-related degrees often do well Additional Information We offer competitive compensation with a supportive work environment. Professional development is available as well as other company benefits. Successful applicants will be invited to schedule an interview. Send in your resume to our Hiring Manager for consideration.

As a member of Tidewater's Management Training Program, you will work closely with our experienced sales and marketing teams in our Atlanta headquarters. No Experience? No Problem! We pride ourselves on the ability to provided classroom and on-the-job training for all entry level employees! Our goal is to provide the tools necessary to build long lasting relationships with clients, and ultimately drive revenue on behalf of those accounts. Our program is structured to give a comprehensive education in all areas of business operations. Perks for our employees: Onsite fitness center and cafe Weekly salary & generous bonuses Outstanding growth opportunities Company funded travel Basic candidate qualifications: Bachelor's degree or relevant experience Strong verbal and written communication skills Familiarity with sales and marketing tools and techniques Ability to work both independently and as part of a team Strong organizational and time management skills We encourage all graduates to apply! Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.