Customer service manager jobs in South Whittier, CA

Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $100K annually We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team. We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth. What You'll Do: Lead day-to-day operations of the on-site customer service department Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations Analyze customer feedback and performance metrics to drive continuous improvement Develop, implement, and maintain customer service policies, procedures, and best practices Hire, train, coach, and manage a high-performing team Partner cross-functionally with operations, accounting, sales, and logistics Maintain high standards of professionalism, responsiveness, and accuracy What We're Looking For: Proven experience in Customer Service Management or customer support leadership Strong analytical and problem-solving skills Excellent written and verbal communication Demonstrated ability to lead and motivate a team Ability to thrive in a fast-paced, on-site environment Prior experience with ApparelMagic strongly preferred Bachelor's degree in Business, Communications, or related field preferred Systems & Tools Experience (Preferred): ApparelMagic Shopify Gorgias Amazon Seller Central NU Order GS1 EDI Why Join Us: Leadership role within a fast-growing premium fashion brand Opportunity to build and scale a department with real impact Collaborative, entrepreneurial work environment Competitive compensation based on experience

We're partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team. The application deadline for this role is XX/XX/XXXX. Customer Success Manager Responsibilities: Build and nurture strong client relationships, acting as the main point of contact throughout campaigns. Manage end-to-end campaign setup, including creative production, asset review, and trafficking. Monitor campaign performance, optimize media plans, and deliver insights to maximize results. Collaborate with internal teams to align campaign strategies and ensure client satisfaction. Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth. Customer Success Manager Qualifications: Bachelor's degree in Sales, Advertising, Marketing, or Business. At least 3 years of experience in digital media planning and/or buying. Strong knowledge of industry metrics and advertising ecosystems. Excellent customer service skills with the ability to translate client needs into effective recommendations. Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools. Perks and Benefits: Medical, Dental, and Vision Insurance. Life Insurance. 401(k) Program. Commuter Benefit. eLearning and Ongoing Training. Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint. We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK's customer experience vision. RESPONSIBILITIES: Customer Experience Leadership & Strategy Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives. Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth. Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions. Advance CALPAK's DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication. Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more. Team & Workflow Management Oversee the Assistant CX Manager, providing leadership, coaching, and development support. Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs. Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency. Data, Reporting & Insights Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making. Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction. Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements. Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps. CX Systems & Cross-Functional Execution Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities. Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared. Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey. Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs. QUALIFICATIONS: 5+ years of experience in customer service environment. Gorgias, Zendesk or similar CRM experience required. Proficiency in Shopify or ecommerce platform experience preferred. Excellent written and verbal communication skills. Experience building, leading, and developing a team. Strong analytical skills and the ability to interpret and act on data insights. A proactive problem solver with strong troubleshooting and escalation judgment. Comfortable with ambiguity and able to take initiative in leading projects. Proven success working cross-functionally with all levels of the organization. Highly collaborative, driven, and passionate about elevating customer experience. Salary range: $80,000-$100,000 annually (annualized for a 6-month contract)

Reports to: Vice President, Marketing Founded in 2014 by Dr. Brett Florie, Hydration Room is redefining proactive healthcare by blending holistic wellness with Western medicine. With 45+ clinics and rapid expansion underway, our mission is to deliver exceptional IV and injection therapies in a supportive, wellness-focused environment. We are a high-growth health and wellness company committed to raising the standard of clinical care and patient experience. Role Summary The Manager, New Clinic Openings & Local Marketing Activation drives the success of Hydration Room's new clinics by leading marketing activities from pre-opening through maturity. This role ensures each new location launches with strong community awareness to conversion, early patient trial, and membership momentum , and a repeatable framework for growth. As part of the Marketing team, this person collaborates across Operations, Finance, and Clinic Staff to bring new clinics to life by building local brand awareness, driving foot traffic, bringing in new patients, aligning execution, and turning insights into real-time, scalable actions. Welcome to your healthy place. Core Role Responsibilities: New Clinic Ramp & Local Activation Lead all pre-opening and launch marketing initiatives, including digital, grassroots, and in-market activations. Build and manage local marketing calendars to generate awareness, drive patient volume, and accelerate membership ramp. Coordinate all local signage and in-clinic collateral, ensuring brand consistency, timely production, and high-quality execution. Partner with the marketing team to localize creative and messaging for each market while maintaining visual and voice alignment with brand standards. Create KPIs and analyze market-level performance data (awareness, acquisition, conversion, retention) to identify key drivers of success and opportunities for optimization. Create market and partnership lists to support targeting, outreach, and promotional planning. Show return on investment. Paid Media & Performance Collaboration Work with the marketing and media teams to support budget allocation, campaign setup, and performance reporting for new clinic launches. Review campaign dashboards, share insights, and recommend adjustments to optimize spend and conversion performance. Community Partnerships & Outreach Build relationships with local fitness studios, wellness partners, and community organizations. Negotiate cross-promotional partnerships and sponsorships to expand Hydration Room's local footprint. Work with the Social Lead to coordinate local influencer and ambassador activations, leveraging user-generated content (UGC) for authenticity and reach. Membership Growth Lead pre-opening membership campaigns, including digital funnels, referral programs, and local outreach. Collaborate with Wellness Coordinators (WCs) by providing scripts, training, and promotional support for new offers and events. Partner with the marketing team to deploy email and SMS lifecycle campaigns that drive rebookings, reviews, and memberships. Use data to guide offer strategies, including when to extend or expire based on conversion performance. Grand Openings & Events Plan and execute grand opening events, media coverage, and community activations that drive awareness and early adoption. Manage signage, collateral, and events. Serve as the marketing point of contact on-site during opening week to ensure coordinated execution and brand alignment. Reviews & Reputation Provide reporting on review quantity and quality for new clinics, tracking progress and trends. Support Operations and Clinic Staff with review scripts, training, and tactics to encourage positive feedback and increase review volume. Cross-Functional Collaboration& Leadership Partner with Operations to align staffing, readiness, and patient experience with marketing activations. Collaborate with Finance and Marketing Leadership on budget management and ROI analysis. Act as an internal ambassador for local marketing excellence, influencing clinic teams through consistent communication, training, and hands-on support. Capture and share best practices and lessons learned to strengthen future openings and drive scalable growth. What We Offer: A fun, growing workplace where you can promote health and wellness in your community. Direct impact on Hydration Room's ability to grow and deliver accessible wellness care. Opportunity to shape the recruiting function and eventually build/lead a high-performing hiring team. Competitive pay and benefits, plus high visibility to executive leadership in a rapidly expanding wellness brand. Career development opportunities. Free IV/Injection perks program. Vacation time. Participation in a 401k program. Employee Assistance Program. Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees. The salary range for this role is $85,000 - $95,0000 per year. Bonus eligble. Qualifications & Required Skills: 4+ years of experience in multi-unit wellness, fitness, or retail marketing. Proven success in pre-opening, local marketing, and community partnership development. Experience working with paid media, creative, and analytics teams to drive performance. Strong understanding of marketing tools and platforms, such as Google Ads, Meta Ads Manager, HubSpot, and CRM dashboards. Excellent project management and organizational skills, able to manage multiple openings simultaneously. Data-driven mindset with the ability to interpret insights and act on them quickly. Strong interpersonal and communication skills with both internal teams and external partners. Willingness to travel up to 40-50% to support openings across California and future markets. Physical Requirements: Ability to sit at a desk for prolonged periods Ability to stand for prolonged periods of time if needed Must be able to traverse the entire facility Must be able to lift up to 15 pounds at times This indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.

Virgin Galactic is seeking an experienced Sr. Manager, Digital Customer Platforms to lead the development, integration, and ongoing evolution of our digital customer ecosystem. Reporting to the Chief Information Officer, this role owns the technical architecture and delivery of a secure, scalable platform that supports the full customer lifecycle-from prospect to astronaut. The ideal candidate brings deep experience building B2C digital solutions, managing complex system integrations (Salesforce, payments, CMS), and working with luxury or high-touch brands. This leader will collaborate with Customer Experience, Sales, and external design/development partners to ensure a seamless and premium digital journey. Responsibilities Direct in-house and outsourced development/support teams to ensure timely, secure, and high-quality delivery. Own the end-to-end technical architecture, system design, and platform integrations across Salesforce, payment systems, CMS, and internal applications. Lead the development, configuration, and customization of applications to ensure secure, scalable, cloud-native implementations. Oversee technical solution delivery, including systems analysis, programming, configuration, and architectural alignment. Manage application lifecycle activities: testing, deployment, maintenance, enhancements, and rapid defect resolution. Identify system dependencies and cross-platform impacts to ensure performance, security, and compatibility. Maintain disciplined development processes, including requirements tracking, release/change management, and risk controls. Build platform roadmaps aligned with corporate strategy and evolving customer experience needs. Partner across IT, Customer Service, InfoSec, and Infrastructure to ensure fast, seamless resolution of platform issues. Manage vendor and third-party relationships, ensuring SLA and contract compliance. Recommend improvements in technology, process, and policy to increase efficiency and platform performance. Prepare and present reports, status updates, risks, and mitigation plans to senior leadership. Manage the Digital Customer Experience budget and contribute to project/operational financial planning. Required Skills & Experience Bachelor's and/or Master's Degree in Computer Science, Information Systems, Business, or related field. 8+ years leading software and web application development for enterprise-grade solutions. Proven ability to lead and mentor IT teams, ensuring alignment with organizational goals through effective resource allocation, performance management, and development of technical talent while fostering collaboration and adherence to best Strong background in secure web architecture, cloud infrastructure, and digital customer platforms. Proven experience with SDLC, Agile, Scrum, and modern development practices. Experience integrating Salesforce with complex digital ecosystems; luxury brand experience preferred. 5+ years working within complex manufacturing or high-tech environments; deep CRM process understanding. Strong leadership, communication, analytical, and cross-functional collaboration skills. Preferred Skills & Experience Strong decision-making and problem-solving skills in complex technical environments. Ability to clearly communicate technical concepts to both technical and non-technical stakeholders. Experience developing technology roadmaps and managing limited resources effectively. Demonstrated ability to improve processes, efficiency, and platform stability. Conflict-resolution and mentorship skills; effective working across diverse teams. Proactive, flexible, and able to operate under pressure while maintaining clarity and focus. Team-oriented mindset with commitment to exceptional service delivery. The annual U.S. base salary range for this full-time position is $107,850-$164,550. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit ******************************************************* Who We Are Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles. Export Requirements To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here. EEO Statement Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status. DRUG FREE WORKPLACE Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.

Nana Jacqueline is a global luxury fashion house celebrated for its romantic femininity, timeless glamour, and modern sophistication. As we continue to expand our retail footprint, we're looking for a driven, results-oriented Store Manager to lead our boutique team and elevate the in-store experience to the next level. This role is ideal for a strategic, people-focused leader with a passion for luxury fashion, strong clienteling expertise, and a proven ability to deliver outstanding sales results. Key Responsibilities: Lead, motivate, and develop the store team to achieve and exceed sales targets and KPIs. Oversee all aspects of daily store operations while maintaining exceptional customer service standards. Drive growth through effective CRM management and personalized clienteling strategies that build long-term customer relationships. Cultivate a strong team culture rooted in accountability, collaboration, and luxury-level client experience. Identify and act on sales opportunities, client outreach, and events that enhance store performance. Ensure the boutique embodies the Nana Jacqueline brand experience through visual presentation, styling, and product storytelling. Manage scheduling, training, and performance evaluations to support a high-performing retail team. Provide consistent feedback and development opportunities for sales associates to reach their full potential. Collaborate with the corporate team on merchandising, marketing activations, and VIP client initiatives. Maintain accurate reporting, inventory management, and operational compliance. Qualifications: 3-5+ years of retail management experience, ideally in the luxury fashion or premium lifestyle space. Proven track record of leading teams to exceed sales goals and deliver measurable growth. Strong expertise in CRM systems, clienteling, and data-driven sales strategy. Excellent leadership, communication, and people-management skills. Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment. Passion for luxury fashion, styling, and brand storytelling. Professional, polished, and customer-focused demeanor. Willingness to work flexible hours and represent Nana Jacqueline at events or activations.

As an LVMH Beauty West Coast Retail Manager, you will be a key leader responsible for driving the success of select LVMH beauty brands, including Givenchy, Kenzo, Benefit, Acqua di Parma, and Loewe, within a designated West Coast USA + CANADA territory. Locations are but not limited to Dallas, Hawaii, Houston, Las Vegas, Los Angeles, San Francisco, Seattle, Vancouver. Brand responsibility, retailers and retail network is subject to change based on needs of the business. As Retail Manager, you are in charge of the development of LVMH Beauty Brand business within your portfolio of airports/doors and you drive your retail teams towards collective and individual success. A true business strategist, you analyze and devise multi-faceted action plans to enable your teams to reach their POS objectives. You will manage all sales activities in alignment with the company's vision and values, focusing on achieving ambitious sell-out results and upholding brand image. This role requires a dynamic individual who can lead, inspire, and strategically manage retail operations to deliver outstanding customer experiences and drive sustained growth in an airport environment. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Retail Management Work closely with key retail operators to ensure seamless business operations, including inventory management, sales performance, and superior customer service. Consolidate sell-out objectives for the region and, in collaboration with Area Managers, adjust yearly targets by store and location. Establish and communicate a retail strategy aligned with business ambitions, defining priorities for store visits, team coaching, and optimization levers (training, contests, bonus schemes, animations). Centralize, review, and communicate monthly performance, challenges, local opportunities, competitive landscape, and regional progress, adjusting actions as needed. Ensure optimal stock rotation by working at both store level and with Area Managers, implementing new processes if necessary. Maximize performance through animation processes, managing relationships with Trade Marketing, Retail, and Training teams for proper preparation and execution in stores. Propose and implement processes or tools to maximize retail team performance and resources in collaboration with the Retail department. Business Performance: Define, track, and analyze key performance indicators (KPIs) related to sales, customer experience, and team performance, recommending corrective actions to drive growth. Provide a regional perspective with a specific focus on top doors and selected potential stores, offering insightful feedback. Stay informed about market trends, competitor activities, and customer preferences to inform business strategies and product offerings. Visual Merchandising: Ensure the implementation of in-store visual merchandising aligns with brand guidelines and develops teams' understanding and operational autonomy for maintenance and merchandising intelligence. Control and coach on the execution and adjustment of retail standards (grooming/attitude, BC shifts/planning, merchandising checklist, daily/weekly briefs including target management, challenges/KPIs). Team Leadership, Training, and Development: Lead, coach, and develop store teams (airport/counter managers, Beauty Consultants, generics, promoters) to achieve sales targets and deliver outstanding customer experiences. Recruit, train, and motivate staff to foster retail growth, ensuring a qualitative service is delivered to customers. Develop the retail team at all levels, collaborating closely with training to build short-to-mid-term development plans. Lead and develop the regional retail team, communicating strategically and coaching on necessary aspects, guaranteeing respect for corporate rules and understanding of brand standards and values. Define training needs by Beauty Consultant, ensure correct training, and build a team of specialists in key doors. Develop and execute, with the help of airport managers, a pool of counter services. Define on-counter activities to sustain sell-out performance outside of animations. Reporting: Reporting/Communication Liaison: Provide monthly updates/reports to Area Manager covering all aspects of the business. The monthly report is both quantitative as well as qualitative. Travel Required: Territory includes, but is not limited to: Dallas, Hawaii, Houston, Las Vegas, Los Angeles, San Francisco, Seattle, Vancouver 50% Travel Required Experience Requirement: Minimum of 3 years of experience in a similar retail management role, with at least 2 years in a leadership capacity. Bachelor's degree preferred. Skills & Attributes: A curious, creative, dynamic, and proactive personality, autonomous and able to multitask while respecting deadlines. Strong passion for beauty with in-depth knowledge of current trends and the competitive landscape. Excellent communication and negotiation skills. Strong leadership and people management capabilities, with proven experience in building and motivating effective teams. Service-oriented mindset with an ability to pay attention to every detail and continuously seek improvements. Self-motivated and a team player. Language: Must be fluent in English, Spanish or French is a plus.

STAUD Clothing, headquartered in Los Angeles, CA, has an opening for a Store Manager at its South Coast Plaza store location. Founded in Los Angeles in 2015 by Sarah Staudinger and George Augusto, Staud stands at the intersection of vintage inspiration and modern design-cool, confident, and deeply tied to culture. From cult-favorite accessories to elevated collaborations with brands like Birkenstock and St. Regis, Staud has built a world that's distinctly LA yet globally resonant. STAUD offers a health care plan to include medical coverage, dental care, vision insurance, an FSA plan, and a matching 401k plan. Role Overview The Store Manager is the business owner of the store and a key leader within STAUD Retail. This role sets the tone on the sales floor, drives profitable sales growth, delivers an elevated and personalized customer experience, and ensures operational excellence. The Store Manager is accountable for total store performance including sales, expenses, talent development, client engagement, and brand presentation. As a hands-on leader, the Store Manager builds and develops a high-performing, client-focused team while fostering a strong community around the brand. This role partners closely with the Area Manager and cross-functional teams to execute company strategies and achieve business objectives. Essential Duties: Business & Sales Leadership Own total store performance including sales, profitability, payroll, and controllable expenses. Drive sales results to meet or exceed budget through active selling, client engagement, and team leadership on the sales floor. Lead by example, maintaining a strong personal clientele and engaging top clients. Communicate company KPIs clearly and implement strategies to achieve performance goals. Develop and execute category-level business action plans to drive growth. Ensure the team is fully trained on product, brand pillars, and seasonal strategies through ongoing education and partnerships with internal teams. Client Development & Customer Experience Build and execute a top-client strategy to retain, grow, and develop high-value clients. Lead the team in delivering best-in-class service, personalized styling, and an exceptional after-sales experience. Drive appointment-based selling to create predictable, sustainable business. Champion CRM adoption by ensuring consistent data capture, outreach, and follow-up. Partner with the Area Manager to plan and host store events that engage the local community and build brand awareness. Talent & Performance Management Recruit, hire, onboard, and retain a high-performing, customer-focused team. Lead onboarding and ongoing training in partnership with Human Resources. Provide regular coaching, feedback, and performance development conversations. Oversee annual performance reviews and create individual development plans for all employees. Build effective schedules aligned to traffic trends, sales goals, and payroll targets. Partner with HR on employee relations matters to ensure fair, timely, and effective resolution. Operations & Store Management Oversee all daily store operations including opening/closing procedures, reporting, scheduling, and supply ordering. Monitor store expenses and manage the operating budget. Ensure compliance with all company policies, procedures, and loss prevention standards. Lead inventory management including receiving, transfers, RTVs, cycle counts, and organization to maintain shrink below company targets. Recap and analyze monthly store performance, identifying trends and opportunities. Maintain a clean, organized, and efficient back-of-house environment. Brand, Visual & Store Presentation Ensure the store environment reflects STAUD's brand standards and visual guidelines. Execute floor sets and merchandising updates in alignment with company direction. Uphold dress code and brand presentation standards for all team members. Omnichannel & Back-of-House Support Lead in-store omnichannel execution to create a seamless digital-to-physical shopping experience. Support back-of-house operations including inventory processing, shipping, and organization. Leadership & Culture Foster a positive, inclusive, and team-oriented culture rooted in accountability, collaboration, and growth. Act as manager-on-duty when needed, providing leadership and decision-making support. Demonstrate flexibility, initiative, and a solutions-oriented mindset to support business needs. Prerequisite Knowledge, Skills, & Education Minimum 5-7 years of retail leadership experience Experience in luxury or contemporary retail is preferred. Proven ability to lead, coach, and develop high-performing teams. Strong sales acumen with a relationship-based, clienteling mindset. Entrepreneurial, results-driven approach to business ownership. Strong organizational skills with attention to detail. Experience with POS systems, CRM, omnichannel retail, inventory management, and shipping platforms preferred. Proficiency in Microsoft Office, particularly Excel. Excellent verbal and written communication skills Physical and Mental Requirements Standing and sitting for extended periods of time. Lifting up to 25 pounds in a safe and prudent manner. Ability to easily move throughout an office with ease. Comfortable working in both sales floor and back-of-house environments. Ability to work a flexible schedule including evenings, weekends, and holidays. On-site role; reasonable accommodations provided as required. Ability to read, write, and understand English. Ability to effectively interact with others internally and externally. Ability to utilize office equipment in a safe and prudent manner, including a copy machine, fax machine, computer, telephone, and other general office equipment that may be used regularly. Ability to work with many different personalities. Ability to work in a fast-paced environment. Correctable vision and hearing. Ability to work on-site. Job Type: Class, Exempt Status

Our client, a luxury Italian footwear brand, is seeking a Store Manager to join the team at their South Coast Plaza location. The role includes driving sales, managing staff, overseeing inventory, and ensuring excellent customer service. Candidates must be able to work a full-time retail schedule, including weekends and holidays as needed. Job Duties Include: Lead by example in delivering exceptional customer service aligned with brand standards, ensuring a premium shopping experience through active floor presence and sales involvement Manage, coach, and develop team performance through ongoing training, feedback, and KPI implementation, fostering a culture of accountability and growth. Develop a strong talent pipeline, own all aspects of staff training (product, systems, selling ceremony, etc.), and support team adaptability to new tools and technologies. Oversee inventory accuracy and product care, partner with stock team to resolve issues, and ensure proper handling of merchandise and assets. Maintain brand VM standards, communicate local market needs, and collaborate with HQ to ensure optimal product mix and presentation. Drive sales results through action plans, budget alignment, and entrepreneurial outreach, maintaining strong revenue focus and cost control. Ensure compliance with all operational, POS, and cash handling procedures, holding team accountable for accuracy and integrity. Additional duties as needed and assigned Job Qualifications Include: 3+ years of experience in high-end or contemporary retail Footwear experience is a plus, strong backgrounds in fashion apparel, jewelry, or accessories are equally valued Proactive in developing creative strategies to grow the client base and drive sales Passionate about delivering exceptional customer experiences while maintaining a strong focus on business performance Demonstrated polished interpersonal skills, with a confident and professional presence aligned with a luxury retail environment Ability to work flexible hours, including evenings, weekends, and holidays, as needed Ability to lift 50lbs and stand for duration of shift Salary: $110K-$130K + bonus The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required. While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you! If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process. Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law. We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact **************** For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law. Please refer to our website: ***************** for access to our Right to Work and E-Verify.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: MANGO at Victoria Gardens in Rancho Cucamonga, California is currently recruiting for a FULL TIME STORE MANAGER to join our team! Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? • As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! • Insurance Benefit: You only pay a % of the value! • 401(K) Pension Plan • Holidays + Wellness Days • Vacation Days • Commuter Benefits • Bonus and/or Commission paid monthly • At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. • Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship building skills, with both internal and external clients, to establish an exceptional service culture. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market. The David Yurman The Grove Store Manager will be accountable for the following key deliverables: Responsibilities Achieve and/or Exceed Sales Plan Create and execute strategic initiatives to deliver the planned annual sales goals Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations for customer service Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in clientele development, supervise and coach sales professionals and build local brand/store awareness. While present on the selling floor, the Store Manager will engage clients and endeavor to connect them with sales professionals to assist the clients with their purchases. Any selling activity by the Store Manager should be incidental to the Store Manager's primary duties and must be kept to a minimum. Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market. Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals Monitor and measure all stores' performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility, along with recommendations and action plans for improvement. Clientele/Service Management Lead a culture focused on client satisfaction including resolution of customer services issues and empowerment of sales and operations associates to satisfy the client Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goals Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations Model, coach and hold staff accountable for providing a positive and rewarding client experience in all customer interactions Guide store to ensure that client outreach and continued client development is executed on a regular basis with accountability practices in place for all sales professionals. Operations Deliver controllable expenses on and/or under expense budgets Ensure all company policies and procedures are communicated appropriately and followed by all store associates Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standards. Maintain proper care standards for the product to ensure quality saleable condition Establish and maintain store opening and closing procedures and create staff work, meal and rest break schedules that ensure appropriate store coverage to meet the needs of the business and are consistent with Company policies and applicable laws. Embrace technology to enhance customer experience and create expectation with associates to utilize Ensure all security procedures are communicated appropriately and followed by all store associates Talent Training and Development Recruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman brand Develop and motivate staff through clear communication, goal setting and regular coaching opportunities Lead succession planning by training and developing store management team Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary action Identify training needs and develop growth potential of each staff member Qualifications Searching for an entrepreneurial minded business operator Positive leader with strong sales background Ability to speak multiple languages Well networked into the High Net Worth individual, and the local philanthropy scene Client centric leader; exceptional clientele, customer relationship building skills with the ability to lead a luxury service culture Work Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique, experience opening a new store preferred but not required Brings passion and enthusiasm, strong communication skills (written and verbal) required, with an emphasis on motivating talent to achieve goals Ability to manage multiple tasks in a fast-paced environment Proven ability to manage high volume and inventory with an emphasis on driving results Strong community relations Fine Jewelry and or Fine Watch experience preferred, but not required Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.) Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Estimated Salary Range: $120,000-$150,000 Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. + Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security. + Salary range is between $95,000 to $130,000. **What you'll do** + Develops employees + Implements methods of maximizing revenue and controlling expenses + Oversees day to day customer service operations + Solicits ideas and/or feedback from employees and accepts accountability for follow-through + Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance + Monitors and measures on time performance + Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance + Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly + Ensures all internal audit requirements are followed and accountable for compliance + Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed + Conducts grievance hearings and servs as a grievance hearing officer as required + Interprets the company's policies in a professional and positive manner to all customers + Assists Directors with Customer Service Manager interviews and selections + Aids/guides the development of Customer Service Managers and supervisory staff + Shift work-including nights, weekends and holidays **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School Degree or GED equivalent3 years' airline supervisory experience3 years' airport operations experience **Preferred Qualifications- Education & Prior Job Experience** + N/A **Skills, Licenses & Certifications** + Possess a valid US Driver's License + Must be self-motivated and detail oriented, team player + Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations + Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Job Description Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained. Job Duties: Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company. Plans, coordinates, and assists with the daily workflow to achieve maximum productivity Oversee a team of customer service teams and ensure they are providing an exceptional customer experience. Ensure customer part orders are shipped, accurately, in timely manner. Monitor and oversee the Customer Service Team processes and quality. Builds relevant solutions and product enablement support. Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld Resolve complex, escalated customer problems or disputes in a professional manner. Coach and support team members to help them meet departmental goals. Keep records and documentation of customers' interactions for training purposes. Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement. Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience. Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives. Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements Improve customer service procedures, policies, and standards for the customer support department. Review processes, propose efficiency improvements, and implement process improvements Requirements: Bachelor's degree required 5+ years prior experience in customer-facing roles. Proven experience in a leadership role is required. Effective verbal and written communication skills and excellent phone etiquette and elevated speech Must demonstrate strong analytical thinking skills. Should possess strong problem-solving skills and the ability to make sound judgment calls. Superior organizational and time management skills. Knowledge of customer service programs and databases, or the ability to learn new software quickly. Powered by JazzHR ptw PCZblWr

OK International is a global manufacturer of electronic benchtop tools and precision dispensing solutions worldwide. We have two major product lines: Metcal electronics bench tool solutions and Techcon dispensing Systems. We have facilities in Cypress California (US), Chandlers Ford (UK) and Shenzhen (China) supporting our customers worldwide. The OK International Team is dedicated at putting customers first, having an entrepreneurship mindset, innovative culture, cultivating relationships and never compromising on integrity. Welcome to our team! OK International is part of the Dover Engineered Products segment of the Dover Corporation. Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." The Customer Service Manager will manage the Customer Service/Order Entry department. The Customer Service Manager is responsible for ensuring that customers are supported, retained, satisfied and their orders are processed in an accurate, timely and efficient manner. The manager of this department will also be responsible for driving outbound sales activities designed to uncover new opportunities and qualify incoming leads. JOB DUTIES: Manager to be the bridge that drives communication between Sales, Marketing and Operations towards common goals. Oversee internal systems to ensure accuracy and efficiency in sales order bookings and customer shipments. Establish uniform correspondence procedures and style practices that benefit the customer. Work with marketing teams to implement procedures and processes to grow the volume and quality of incoming leads. Manager will train team on processes to qualify leads, uncover new accounts and opportunities, as well as close on the sale of product. Manage, develop and implement processes and goals for outbound sales activities targeted directly to the end user. Oversee the OK International Technical Support department to insure the processes and policies are designed to meet and exceed the customers' expectations. Manage field service support team on all OK International products. Ensure appropriately trained engineers are available to address customer needs via phone support and customer site visits. Review and coordinate sales channel promotions, programs, and account activities with Sales Channel Manger and Marketing on a monthly basis. Forecast, formulate, and manage department budget. Serves as the primary point of contact for cross-site communication, ensuring best practices and performance standards are shared and upheld across all locations. Partners with site leaders to identify and resolve customer service or fulfillment issues, ensuring a seamless customer experience across all facilities. Leads and supports cross-site projects focused on enhancing customer experience, order management efficiency, and operational effectiveness. Performs other duties as assigned. WORK EXPERIENCE REQUIREMENTS: • 5+ years of experience in Inside Sales and Customer Service Management. SKILLS REQUIRED: Experience in customer service in a manufacturing and distribution environment. Experience working with ERP systems. Support system enhancements and improvements. Ability to champion individual customer's needs while balancing supply chain and manufacturing capability. Ability to create positive customer perception while facilitating fairness to the broader customer base. A proven record of growing sales via an inside sales department. Proficiency in the Microsoft Business suite, and ability to learn new computer programs. Ability to demonstrate professionalism and good judgment in a rapidly changing fast paced team environment. Ability to multitask and coordinate multiple and often conflicting priorities. Maintains an outgoing, positive, friendly, and customer-focused attitude. Strong written and oral communications skills required. EDUCATION REQUIREMENTS: • Bachelor's degree in Business Administration or Communications is preferred. Work Arrangement : Onsite Pay Range: $72,000.00 - $100,000.00 annually We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 120 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Job Function : Customer Service

Yonex USA specializes in producing technologically advanced sports equipment to enable players, both amateur and professional, to play tennis, badminton, and golf at a higher level. The Customer Service Manager leads a team of representatives, overseeing daily operations, setting service standards, and ensuring high customer satisfaction by handling escalations, training staff, monitoring KPIs, and improving processes through feedback analysis, ultimately driving customer loyalty and retention.Responsabilities Supervise daily operations of the customer service team across channels Set individual and team goals aligned with department KPIs Provide coaching, feedback, and performance reviews to team members Manage escalated customer issues and ensure timely resolution Collaborate with other departments to improve service processes Oversee scheduling, staffing, and training for support team members Implement service tools, templates, and knowledge resources Manage daily progress in meeting important business metrics Generate detailed reports on customer interactions Oversee the budget for the customer service department Contribute to policy development and process improvements Other duties as assigned by management Qualifications 8 or more years of experience in Customer Service or Operations 3 or more years in Management Proficient in MS Office Possess strong oral and written communication and the ability to work through difficult customers with professionalism and diplomacy Strong organizational skills and able to manage priorities and workflow Ability to understand and follow written and verbal instructions Acute attention to detail Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Preferred Qualifications Bachelor's degree (B.A./B.S.) in Business Administration or related field Understanding of latest software/technology related to the Operations and Customer Service industry. Competencies Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Physical Demands and Work Environment Continually required to stand Continually required to walk Occasionally required to sit Frequently exposed to background noise from equipment and other distribution employees unloading and packing products Continually required to utilize hand and finger dexterity Continually required to talk and hear Continually utilize visual acuity to operate equipment, read technical information, and use a keyboard Occasionally required to lift, push, and/or carry items up to 50 pounds The physical requirements described in the job description are representative of the physical requirements that must be performed by an employee to successfully perform the essential functions of this job with or without a reasonable accommodation. Reasonable accommodations that do not create an undue hardship for the company and allow a successful job applicant or employee to perform the essential duties of the position will be made in accordance with federal and state law. Yonex USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Location: Ontario, CA Job Type: Full-Time About the Role: We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality. Responsibilities: Manage daily operations of the customer service team, ensuring timely and accurate order processing. Monitor and improve workflow efficiency, service metrics, and customer satisfaction. Resolve escalated customer issues and implement solutions to prevent recurrence. Lead team meetings, assign tasks, and maintain coverage for all shifts. Oversee training programs and maintain cross-training for all team members. Collaborate with inventory, logistics, and other departments to meet delivery commitments. Prepare reports on performance metrics and present improvement plans to senior management. Qualifications: 3+ years of experience in customer service leadership or operations management. Strong problem-solving and organizational skills. Excellent communication and interpersonal abilities. Proficiency in analyzing performance data and implementing process improvements. Ability to work flexible hours, including occasional evenings and weekends. Benefits: Competitive salary and performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Ready to lead a team that delivers exceptional customer experiences? Apply today and join a company that values innovation, collaboration, and customer success.

Who We Are: Thrive Causemetics is Bigger Than Beauty: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty program, every product purchased results in a donation to help communities thrive. Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone's voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do. Who We Are Looking For: We are looking for a beauty maven, visionary, data-informed leader to guide our Customer Experience team into an exciting new phase of growth. You bring a rare blend of operational excellence and a leadership mindset that balances empathy with efficiency, with a deep passion for beauty. You know how to foster high performance while deeply valuing people. You have successfully led teams through periods of evolution and scale, and you are energized by the opportunity to build strong foundations that support sustainable excellence.are energized by the opportunity to build strong foundations that support sustainable excellence. You are a systems thinker and proactive innovator who understands how to introduce the right tools, workflows, and technologies to increase clarity and performance, especially in a customer-centric environment. AI, automation, and CX tech are not just buzzwords to you; they are strategic enablers for resolution speed, service consistency, and agent empowerment. With a keen eye on both the details and the big picture, you help teams find rhythm, purpose, and pride in what they do. If you are passionate about beauty, brand loyalty, and delivering consistently exceptional service experiences, this role is for you. What You Will Be Doing: * Be a Beauty Maven and Brand Ambassador: Foster a beauty-first service culture. Lead by example as a true brand evangelist, inspiring your team to embrace and embody Thrive Causemetics' values and mission. Stay ahead of beauty trends, product innovation, and customer preferences to ensure our team is equipped to provide knowledgeable, empowering, and genuinely delightful guidance. * Team Leadership and Development: Provide clear structure, coaching, and support to a growing team that includes customer support specialists, beauty advisors, and outsourced partners. Establish leadership pathways and skill development programs that foster a high-performance, inclusive culture where people feel empowered and proud of their work. * Customer Experience Innovation: Champion the use of modern technologies including AI, automation, and advanced CX platforms to enhance ticket handling, resolution speed, and service efficiency while preserving the warmth and personalization that define our brand. * Omnichannel Service Strategy: Architect a consistent, branded service experience that spans ecommerce, in-store retail and wholesale, and social commerce. Ensure our tone, responsiveness, and quality standards remain cohesive across all platforms and time zones. * Customer Education and Product Expertise: Partner closely with CX leads to ensure our beauty advisors are equipped with deep product knowledge and brand fluency, enabling exceptional, tailored guidance and education across every channel. * Cross-Functional Collaboration: Serve as a key connector between CX and other teams by working closely with Ecommerce, Social, Brand, Retail, and Operations to ensure the customer's voice is embedded in company-wide strategy and execution. * Insights and Continuous Improvement: Leverage customer feedback, team insights, and data to identify friction points and unlock opportunities. Build systems that drive improvements in NPS, engagement, loyalty, and team performance. * Vision and Execution: Define a long-term strategy for how CX contributes to our Bigger Than Beauty mission. Implement operating goals, quality benchmarks, and reporting frameworks that reinforce a culture of service excellence and strategic impact. What Will Make You Stand Out: * 10+ years of experience leading CX or customer care functions in a rapidly scaling DTC and/or omnichannel retail environment * 5+ years of team management experience, including hybrid or distributed teams, with a history of coaching and developing diverse roles across customer support and education * Deep passion for beauty with a pulse on trends, ingredients, and education; brings a brand-first lens to every CX touchpoint * Proven ability to translate beauty storytelling and product expertise into memorable, trust-building customer experiences * Committed to cultivating teams that embody brand values and radiate excitement, fluency, and care across all channels * Proven success in evolving CX operations and processes, not just preserving the human element but elevating it through thoughtful systems, refined service standards, and meaningful personalization * Passion for embedding CX into the fabric of the business, positioning the team as strategic partners and ensuring their voice shapes decisions at every level * Experience cultivating a team culture that blends customer support excellence with brand fluency, building a group of true beauty and brand experts who are aligned, empowered, and future-focused * Expertise in platforms such as Zendesk and complementary tools for loyalty, reviews, returns, and service automation, along with curiosity for emerging tech and AI that enhance both team and customer outcomes * Exceptional communication and interpersonal skills, with the ability to lead with empathy, clarity, and consistency while inspiring and galvanizing teams * A genuine love for the beauty space and a belief in the power of education, storytelling, and care to turn customers into lifelong advocates Thrive Causemetics is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. without current or future sponsorship for an immigration-related work benefit. Thrive Causemetics does not hire H-1B, F-1 CPT, OPT, or STEM OPT candidates for this role. The base pay range for this role is $150,000 - $175,000, with the following factors determining the base pay at offer: skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within a role. Additionally, this role is also eligible for an annual discretionary bonus based on company and individual performance. Thrive Causemetics provides a competitive benefits package, including but not limited to: comprehensive medical, dental and vision plans, a 401(k) plan with employer matching, various paid time off programs, employee discount/perks, life insurance, disability insurance, and employee assistance programs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Responsive recruiter Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly growing, award-winning company that is not your typical company! We change lives. We help children reach their goals. We wear flip-flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. If you love working with children then this is your place. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. Benefits: Leadership roles Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Requirements: Ability to work with children Excellent interpersonal communication and organizational skills Job Position: Sales and Service Manager Reports To: General Manager, Assistant General Manager FLSA Status: Non-Exempt Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities. Provides weekly audits to the General Manager and Assistant General Manager of the Front Desk Notes, Registration/Withdrawal Log (with a reconciliation done against the period summary report) and Lead Binders. Provides weekly updates of the Withdrawal Log and list of items to order for Snack Shack/Treasure Island. Duties and Responsibilities: Provides leadership, discipline and constructive feedback to our Front Desk Representatives. Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures. Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction. Provides training of Front Desk staff to provide superior performance in customer service, understanding of Links software, Point of Sale and promotional items. Provides sales and marketing training to all qualified sales staff. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained. Gains a high level of knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Holds monthly meetings with the Front Desk staff and Management to go over performance reviews (GSRs). Provides agenda items to address during meetings. Provides a weekly summary of the Front Desk Notes. Explains any discrepancies in numbers or customer issues. Provides a weekly audit of the Registration/Withdrawal Log that gets reconciled against the Period Summary Report for accuracy. Reports and explains any discrepancies. Provides audit results of the Binder Lead System (Total Number of Leads, Missing Leads, Contacted Leads, Enrolled Leads). Updates the Complete Withdrawal Log on a weekly basis. Provides a list of items to order for Snack Shack and Treasure Island. Establishes a relationship with all new employees. Conducts all the new hire training (front desk based). Works at the desk at least 4 shifts a week. Maintains the entire direct debit reporting - Debt/Class Outstanding Balances overseen by the General Manager and Assistant General Manager. Acts as the main contact person for the Links software; ensures all information is accurate. Maintains all the monthly reporting through Links software. Troubleshoots all Links software account issues. Responds and creates an action plan to the shift and party notes. Oversees the job responsibility list at the front desk. Responsible for the overall cleanliness at the front desk and the dry side of the facility. Hosts monthly workshops with the employees (front desk related). Completes all the monthly Golden Support Reviews for the front desk. Sets sales incentives for the front desk employees in conjunction with the General Manager, to assure that overall goals are considered. Oversees private party operations. Oversees the lost and found bin. Oversees all binders at the front desk (birthday, pre-registration, playdate, Mini Prep). Offers customer service follow-up to any upset members. Ensures all the front desk members have first-aid certifications. Oversees the EAP portion at the front desk. Assists in maintaining the employee phone list. Helps with the subbing process to ensure appropriate staffing. Oversees the staff bio book. Oversees Member Appreciation Week. Ensures the retail area is clean, professional, stocked, labeled and profitable. Ensures the vending area is clean, stocked, labeled and profitable. Ensures phone calls and emails are being responded to professionally and in a timely manner. Creates daily shift notes and sends them to the General Manager and Assistant General Manager. Fulfills other duties or responsibilities as assigned by the Employer. Education/Experience: High school diploma or GED is required. Bachelor's degree preferred. Two or more years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: Lifeguard, CPR/AED and First Aid certification required. Shallow water attendant highly recommended. Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate. Compensation: $22.00 - $27.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team. Salary Details: $68,640 / yr - $80,000 / yr Responsibilities: Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays. Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly. Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential. Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments. Lead inventory management efforts, control and storage of decor and display elements. Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions. Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others. Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines. Qualifications: Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred. At least 6-8 years of related work experience preferred. At least 3-5 years of prior supervisory/management experience required. Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs. Must be able to work nights, weekends, and holidays based on business needs.