Customer service manager jobs in Southaven, MS

The District Manager is responsible for leading the operations of 7 convenience store locations in Central Mississippi, with a strong emphasis on food service performance and execution. This leader ensures operational excellence, drives revenue growth, maintains food safety compliance, and supports store managers in achieving financial and performance goals. The District Manager serves as a culture carrier, actively promoting our core values and ensuring they are reflected in daily operations and leadership practices. This is a full-time, 50 hours per week, exempt position. Location: Central Mississippi (Travel Required) Ideal Candidate: District Manager with 1 - 3 years' experience in the role Experience in the convenience store, retail, food service, or general customer service industry Essential Duties and Responsibilities: Oversee day-to-day operations of 5-7 store locations, focusing on food service growth, quality, and execution. Lead, coach, and develop Store Managers to meet operational goals, enhance guest experiences, and improve profitability. Monitor and manage KPIs including customer feedback, safety, labor, and cost control metrics. Conduct weekly store visits to ensure compliance with company standards, policies, and procedures. Implement promotional and merchandising programs consistently across all locations. Partner with HR to recruit, onboard, and develop high-performing team members. Quickly and professionally resolve operational or personnel concerns, reinforcing a positive work environment. Analyze store-level financials and operational data to identify trends and recommend corrective actions. Foster a high-performance culture built on accountability, teamwork, and continuous improvement. Ensure compliance with all applicable local, state, and federal regulations, including ADA and OSHA requirements. Qualifications: 1+ years of multi-unit leadership experience, preferably in convenience retail, food service, or QSR environments. Strong knowledge of food safety practices, labor management, and operational efficiency. Demonstrated ability to lead and motivate diverse teams in fast-paced environments. Skilled in using data to drive decisions and operational improvements. Strong interpersonal and communication skills, both verbal and written. Proficient in Microsoft Office and/or retail operations platforms. Valid driver's license and ability to travel frequently throughout the assigned territory. Physical Requirements: Must be able to remain in a stationary position for extended periods. Must be able to travel between store locations frequently (up to 80% of the time). Occasionally ascends/descends stairs, ladders, or stockroom platforms during store visits. Must be able to move about in store and kitchen environments. Ability to lift and carry up to 25 pounds occasionally. Locations: Madison Flowood Pearl (2) Clinton Crystal Springs West Jackson Work Environment: This is a field-based role with frequent travel required between store locations. Work is performed in a mix of office, retail, and food service environments. Exposure to kitchen operations, coolers/freezers, and occasional outdoor elements. Core Values: Customer Commitment - We believe that our customers are the primary drivers of our success. We are driven to delight them and earn their loyalty through the positive relationships we build. We treat people the way that we want to be treated. Humility - We believe that humility is a fundamental quality that allows our team to listen and learn from others, acknowledge our mistakes, and focus on the team's overall success rather than individual ego. Integrity - We believe that integrity should be the foundation of every interaction with our team and guests. Integrity requires honesty, accountability, consistency, and trustworthiness-and we strive to demonstrate these qualities at all levels of the company. We do things the right way! Grit - We believe in hard work. We are passionate and persistent in the face of challenges or setbacks. We are determined to win. We are courageous, willing to take risks and step outside of our comfort zone. Teamwork - We believe that each member of our team contributes to the overall success of the organization's goals and commitments. Through clear communication, mutual support and trust, and learning and development, we strive to be the choice employer in the communities we serve. Total Compensation: Base Salary Range: $70,000 - $80,000 annually Quarterly Bonus: $2,500 - $3,000 quarterly Company vehicle provided Company gas card provided Extremely competitive benefits package

Full Job Description We have an opening at our Memphis-area location for an experienced Structural Steel Plant Manager. Only applicants with steel fabrication shop experience will be considered. The Plant Manager will be expected to: Directly lead and manage the production workforce. Review and issue shop drawings to the shop. Coordinate with executives to establish shop priorities and schedules. Lead the production workforce to meet cost/productivity goals. Implement Lean Manufacturing techniques in a low volume, high mix environment and assist in Lean Production initiatives. Recommend measures to improve performance. Determine the most effective utilization of resources. Maintain safe working conditions. Enforce company policies. Measure and monitor employee performance and provide appropriate feedback. Identify and report detailing issues. Support and use FabSuite Steel Management software. Undertake other work that may be assigned by executives. Occasional weekend work, as needed. (The shop operates on Saturdays.) The successful candidate will have: A minimum of 5 years of management and leadership experience in a structural steel fabrication shop. Excellent interpersonal and communication skills (written and oral). Effective time management, problem solving and decision making skills. Proven ability to interact with third party inspectors and other customer representatives. Good computer skills including Microsoft Office products, Procore, Tekla FabSuite, and other industry software products. NOTE: We are committed to a drug-free workplace. All job applicants and employees are subject to drug testing. Illegal (per T.C.A. Section 50-9-100 et. seq.) use or possession of drugs or alcohol may lead to denial of employment, termination, and/or loss of workers' compensation benefits. Part of the Tennessee Drug-Free Workplace program, Tennessee Department of Labor and Workforce Development. Education: Bachelor's (Preferred) Experience: Structural Steel Fabrication: 5 years (Required) Plant Management: 5 years (Preferred) Supervisory: 5 years (Required) Ability to Relocate: Arlington, TN 38002: Relocate before starting work (Preferred) Work Location: In person

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people's lives, the planet and our company's performance by transforming renewable resources into products people depend on every day. Position Title: Customer Technical Services Manager Pay Rate: $120,000 - $155,000 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time Physical Location: Corporate Headquarters Memphis, TN The Job You Will Perform: The Customer Technical Services (CTS) Manager is part of the Technical Services team within the North American Industrial Packaging Group. CTS Managers are involved in virtually all facets of the Containerboard business operations. The organization distinguishes itself by continually identifying and developing unique ways to bring value to the business. Key job duties include: * Provide technical support to Containerboard customers within a global geographic region. * Based on customer stratification, develop and maintain close working relationships with key internal customers (all IP Converting) and strategic external customers. * Optimize market access by 1) providing guidance to internal and external customers of Containerboard product selection to maximize product performance, 2) providing technical support to customers to help them maintain or increase productivity regardless of mill sourcing, and 3) working to eliminate sourcing restrictions. * Leverage converting and mill technical knowledge to identify and perform project work to create value within Industrial Packaging, working with stakeholders cross-functionally across the business. * Gather market data that will provide direction to the business on product enhancements and new product development to meet competitive pressures and/or customer needs. * Manage the complaint resolution process by providing leadership in the areas of field investigation, root cause analysis, negotiation of claim settlement, product disposition and sale, and corrective action implementation. Key Accountabilities * Achieve IP Converting financial goals by providing technical support in product selection to optimize box performance at a minimum cost. * Achieve PSNA financial goals by providing consultative services to strategic open market and IP Converting box plants that includes 1) optimization of box plant systems performance, 2) business and plant operations audits and 3) corrugator and converting equipment audits. * Maintain customer loyalty through routine, proactive technical interaction with open market and internal box plant customers. * Maintain and grow market positions by 1) identifying product performance issues and working with the mills to correct them, and 2) collecting market and competitive data to identify product enhancement and new product development needs. * Support mill cost reductions by participating on development and field evaluation teams. * Execute product performance analysis and improvement projects as assigned by manager or Director, Tech Services. Scope: * Each CTS manager supports a territory that consumes approximately 2 MM tons of containerboard annually * Typical overnight travel will average approximately 50% * Each CTS manager provides support to achieve financial goals with domestic and international open market and internal customers * Complaint resolution time The Skills You Will Bring: * Technical degree required, engineering degree preferred; strong knowledge of papermaking, corrugating, converting and testing processes desired * 8+ years of industry experience is preferred * Demonstrated root cause analysis and problem solving skills * Customer focus with strong verbal and written communication skills * Self-motivated with strong initiative and ability to work with minimal direct supervision * Customer focused and effective in working with diverse teams * Skilled in dealing with ambiguity and conflict resolution * Computer and group presentation skills * Advanced analytical skills and capabilities desired (i.e., utilization of Minitab or other statistical tools to perform advanced analysis) * Capable of quickly earning trust, confidence, credibility and developing a genuine rapport with customers and business leadership Key competencies required include: * Action oriented * Dealing with ambiguity * Business acumen * Managerial courage * Customer focus * Functional/Technical skills * Problem solving * Priority setting * Time management The Benefits You Will Enjoy: * Paid time off including Vacation and Holidays * Retirement, and 401k Matching Program * Medical & Dental * Education & Development (including Tuition Reimbursement) * Life & Disability Insurance The Career You Will Build: * You will have opportunities to learn, develop, and contribute to the success of International Paper. * Our team is comprised of members with diverse backgrounds. * You will have the opportunity to grow your global business acumen and perspective. The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're Proud to be IP. The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or **************. SC Share this job: Location: MEMPHIS, TN, US, 38197 Category: Sales & Marketing Date: Dec 11, 2025 If you are not finding suitable opportunities, please click below to join our talent community! Join Our Community Nearest Major Market: Memphis

Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expands your flexibility to help clients grow, preserve, and protect wealth. The Private Client Tax Manager serves as a trusted advisor and member of various client service teams and must possess significant knowledge of taxation compliance and consulting related to personal, partnership, trust, estate, gift, and wealth retention strategies as well as charitable entities managed by ultra-high net worth clients. The Private Client Tax Manager participates in client development and team management and conducts research to be current as a subject matter expert. What You Will Do: * Providing tax compliance and tax advisory services to individuals, partnerships, trusts, estates, and private foundations * Developing, building, and managing client relationships as part of the proposal process * Participating in networking activities to further expand business opportunities and client relationships * As a highly impactful team member, maintaining functional expertise and understanding of a client's business or family structure is essential to addressing client concerns and challenges * Assisting with managing, developing, and coaching professional tax staff * Reviewing and managing projects prepared by tax associates and seniors * Effectively delegating responsibilities to others and monitoring efforts of engagement teams * Proficiently using technology tools in regular assignments and demonstrating a commitment to improving work processes through the use of technology * Successfully researching complex tax issues, applying findings to projects, and clearly communicating those findings in writing Minimum Qualifications: * 5 years or more of related experience in public accounting, law firm, or trust department * Bachelor or graduate degree in accounting, finance, or a related field * CPA license or J.D. degree and bar admission * Experience managing multiple client engagements Preferred Qualifications: * Master's degree in Taxation or Law degree * Experience with OneSource tax software #LI-MEM #LI-LW1

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Training & development Vision insurance ROLE DESCRIPTION: As Customer Service Manager with Brandon D. Colom State Farm, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Brandon D. Colom State Farm is eager to bring aboard your collaborative presence. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products. QUALIFICATIONS: Excellent communication skills - written, verbal, and listening Highly organized and detail-oriented Experience in customer service required Experience in managing customer service preferred Experience in sales preferred Proactive in problem-solving Able to work in and manage a team environment Experience in Windows computer applications Able to coordinate and collaborate with others to achieve agency goals. Able to succeed in a fast-paced environment Able to obtain Property and Casualty License Able to obtain Life and Health License BENEFITS: Paid time off (holidays and personal/sick days) Salary plus commission/bonus Health benefits Growth potential/opportunities for advancement within my agency

Job Title: Residential HVAC Service Manager Ready to lead a successful residential service team where your expertise is valued both in the office and in the field? We are looking for a hands-on leader who can effectively manage technicians, ensure top-tier service quality, and isn't afraid to roll up their sleeves and jump into the work. If you excel at teaching, managing, and troubleshooting, join our team! In your role as the Residential HVAC Service Manager, you will be responsible for overseeing all aspects of the service department's daily operations, performance, and training. You will be a player-coach, actively involved in mentoring technicians and completing service work when necessary, ensuring the highest standards of technical skill and customer satisfaction are met. Responsibilities and Expectations Lead, mentor, and train a team of Residential HVAC Service Technicians, providing technical guidance, ride-alongs, and performance coaching. Act as a hands-on manager, assisting technicians with complex diagnostic or repair work, and completing service calls yourself when departmental needs require it. Oversee and optimize the daily scheduling and dispatching of the service team to ensure maximum efficiency and profitability. Track team performance metrics (KPIs), analyze data, and implement strategies to improve service quality, efficiency, and customer satisfaction. Ensure all team activities, including repairs and documentation, comply with local codes, safety standards, and company policies. Manage administrative tasks, including payroll review, warranty tracking, and performance evaluations. Maintain clear and professional communication with management, technicians, and customers to resolve service issues quickly. Utilize mobile technology and software to manage work orders and job documentation; ServiceTitan experience is preferred. Requirements Required: Minimum of 3+ years of experience in residential HVAC service and repair. Required: Prior management or supervisory experience leading a team of technicians. Must be willing and able to teach technicians AND complete hands-on service work themselves. Tech savvy and proficient with mobile devices and applications. Proficient in MS Office Suite (Word, Excel, Outlook). ServiceTitan experience is preferred. Strong leadership, communication, and complex problem-solving skills. Valid driver's license with a clean driving record. What Can We Do for You? Competitive Base Salary of $85,000 - $90,000 plus bonus potential. On-Target Earnings (OTE) up to $100,000 - $110,000. Company Provided Vehicle. $400 Boot and Tool Allowance. A stable work environment where your growth is encouraged and supported. Company breakfast once a month. Paid Insurance: 99% of premiums covered for you, and options to include family as well! (health, dental, vision, life, short-term & long-term disability). Work-Life Balance: 6 Paid Holidays, 1 more for your birthday, and 10 additional days of PTO! 401(k) with Company Match: Build your future with a competitive retirement plan. Paid Training: Including Nexstar training, in-house mentorship, and certification support. The compensation for this position is expected to range between a base salary of $85,000 - $90,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Responsibilities This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events Qualifications Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Area Service Manager _______________________________________________________________ Department: Field Operations Reports To: Territory Operations Manager FLSA: Exempt (Salary) Schedule: Monday-Friday, 8am-5pm (Remote/Travel) Why You Should Join Us! A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. Positive work environments that offer work/life balance and professional growth Mission-driven work making a global impact with local roots The opportunity to have hands on work experience with industry leading, innovative technology Position Summary The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors Support and troubleshooting with field personnel inquiries Continuous education into 12V technology and advancements Fulfill daily operational duties of assigned area Operate a clean, organized and hazard free work environment Conducts quality assurance inspections of all facilities, at least once quarterly Maintain a positive and caring atmosphere for customers and employees Ability to think independently and work through service challenges consistently Sells and trains new contractor facilities, maintaining and growing the service network Support of internal departments and personnel, assisting at any opportunity presented Timely submission of required reports and expenses Directs, coordinates and participates in corporate initiatives to improve efficiency Correspondence with management when challenges are presented Maintain the integrity, confidentiality and security of pertinent information and records Adherence to all state and federal rule, regulation and statute Availability to take after-hours and weekend calls Any other duty, as assigned Qualifications High School Diploma or equivalent. 3 years' experience as a Service Technician Ability and desire to travel within designated area/territory Strong written and verbal communication skills Possess excellent telephone skills Detail orientated Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, kneel and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. #LI-Remote

ABOUT US: Did you know that every nine minutes another person is added to the waiting list for life saving organs? One organ and tissue donor can save up to eight lives, restore sight in two people and enhance the lives of more than seventy-five people. Since 1976, Mid-South Transplant Foundation (MSTF) has helped to facilitate the organ and tissue donation process between donor families and transplant recipients and promotes awareness through public and professional education. Learn more how you can be part of this life saving work. As the Manager of Hospital Services, this role will develop and implement programs that will maximize and increase donations in hospitals while integrating a consistent donation message utilizing a strategic marketing plan. Building relationships with hospital partners, working closely with the Manager of Community Outreach to foster a culture of donation both within the hospitals and the community, and managing a staff of six are the biggest contributions of this role. Office located in Cordova, TN. MSTF's service area is 3 hour radius of Memphis, TN. QUALIFICATIONS: Must have a BS degree in health-related field. Three years experience in hospital development, marketing, public relations or health education. Clinical experience preferred. Management experience preferred. Must have full liability auto insurance. Annual salary commensurate with experience - $81k/yr - $102k/yr. WORK HOURS: Full time; Traditional office hours and hours dictated by workload that could include occasional evenings, nights, weekends. At MSTF, we provide free (no premium) medical, dental, vision, Life, AD&D for individual coverage. Great rates for family coverage. Generous PTO plan, paid holidays and substantial company contributions to retirement plan.

ABOUT US: Did you know that every nine minutes another person is added to the waiting list for life saving organs? One organ and tissue donor can save up to eight lives, restore sight in two people and enhance the lives of more than seventy-five people. Since 1976, Mid-South Transplant Foundation (MSTF) has helped to facilitate the organ and tissue donation process between donor families and transplant recipients and promotes awareness through public and professional education. Learn more how you can be part of this life saving work. As the Manager of Hospital Services, this role will develop and implement programs that will maximize and increase donations in hospitals while integrating a consistent donation message utilizing a strategic marketing plan. Building relationships with hospital partners, working closely with the Manager of Community Outreach to foster a culture of donation both within the hospitals and the community, and managing a staff of six are the biggest contributions of this role. Office located in Cordova, TN. MSTF's service area is 3 hour radius of Memphis, TN. QUALIFICATIONS: Must have a BS degree in health-related field. Three years experience in hospital development, marketing, public relations or health education. Clinical experience preferred. Management experience preferred. Must have full liability auto insurance. Annual salary commensurate with experience - $81k/yr - $102k/yr. WORK HOURS: Full time; Traditional office hours and hours dictated by workload that could include occasional evenings, nights, weekends. At MSTF, we provide free (no premium) medical, dental, vision, Life, AD&D for individual coverage. Great rates for family coverage. Generous PTO plan, paid holidays and substantial company contributions to retirement plan.

Must have experience in HVAC or Generator Rental Industry HVAC Service Manager $30-$45/ per Hour $62,400-$93,600 Annually Company Overview We are a leading company in the HVAC industry, specializing in the installation, maintenance, and repair of heating, ventilation, and air conditioning systems. Our commitment to quality service and customer satisfaction has established us as a trusted provider in the market. Summary As an HVAC Supervisor, you will oversee the installation and maintenance of HVAC systems while ensuring compliance with safety standards and regulations. This role is vital for maintaining our reputation for excellence in service delivery and customer satisfaction. Responsibilities Supervise and coordinate HVAC installation and repair projects to ensure timely completion. Conduct regular inspections of HVAC systems to ensure optimal performance and safety compliance. Train and mentor service technicians on best practices for installation and maintenance. Manage inventory of equipment and supplies necessary for HVAC operations. Develop schedules for routine maintenance checks to prevent system failures. Collaborate with clients to assess their needs and provide tailored HVAC solutions. Maintain accurate records of service calls, repairs, and equipment maintenance history. Ensure adherence to all safety protocols and regulations during service operations. Qualifications Proven experience as an HVAC Supervisor or similar role in the HVAC industry. Strong knowledge of ammonia refrigeration systems and air conditioning technology. Excellent equipment repair skills with a focus on HVAC systems. Ability to lead a team effectively while providing training and support. Strong problem-solving skills with attention to detail in service delivery. Familiarity with design principles related to HVAC installations is a plus. If you are ready to take your career to the next level in the HVAC industry while leading a dedicated team, we invite you to apply today!

Job Description Are you a hardworking, service-minded leader with a real passion for the hospitality industry? Are you looking to take a step towards building your restaurant manager career, instead of just working a job? We need extraordinary leaders like you to apply for this full-service restaurant management position in Memphis, TN As a Restaurant Service Manager, your experience and leadership skills will head up some of the nation's leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you. You will own the responsibilities for the restaurant staff in daily tasks, training, and developing them into assets of your team. Use creativity and communication to build a loyal customer base, and increase sales. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers. Outstanding Benefits Health Benefits Industry Standard Work Week Attainable Bonus Program $55K - $65K Salary Equal Opportunity Employer Key Responsibilities: Practice safety as priority #1 for your restaurant team and customers Maintain a high ratio of return customers through great service Oversee guest services and resolve issues Coach and develop restaurant employees to build a cohesive team Promote, demonstrate, and lead a memorable customer restaurant experience You will: Have a minimum of 2 years in Restaurant Management Show success in previous positions Be physically fit and able to regularly walk, climb, crouch, and move up to 50 pounds at a time Be able to thrive in a quick-paced environment Demonstrate outstanding leadership, communication, and training Have a stable work history Does this sound like you? We'd love to hear from you! Apply today!

Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions-from design and installation to ongoing maintenance and emergency support-helping clients maximize building performance, energy efficiency, and equipment lifespan. Position Summary The Service Manager is responsible for achieving operating unit gross profit objectives through effective leadership, workforce utilization, and operational oversight. This role ensures that all obligations and contractual commitments are fulfilled in a timely, high-quality manner while fostering customer delight, promoting sales opportunities, and maintaining positive internal and external relationships. Ensure performance of 100% of customer commitments on all assigned service agreements and demand service work. Achieve gross profit targets for each service category assigned: Maintain customer dissatisfaction-related cancellation rate at zero. Keep no-charge time for assigned manpower unit at 1% of revenue or less. Support service sales in generating and pursuing qualified sales leads. Meet or exceed timelines as defined by the service agreement start-up flow chart. Key Responsibilities Service Operations Management Manage assigned service agreements, demand service and facility service agreements. Ensure assigned jobs are completed at estimated gross profit. Allocate labor, tools, materials, and schedules to maximize preventive maintenance and installation efficiency. Monitor and improve field productivity, motivating teams to achieve high output and morale. Scheduling & Coordination Develop, communicate, and monitor service and preventive project schedules to ensure timely completion. Coordinate with vendors, suppliers, and internal teams for material, equipment, and subcontractor needs. Expedite schedules and proactively resolve delays. Financial & Administrative Control Expedite job closeout and billing to maximize cash flow. Control labor, material, tool, and other expenses for optimal cost-benefit. Maintain accurate and timely documentation of field performance, material usage, and customer relations. Customer & Sales Support Address and resolve customer complaints promptly to preserve long-term relationships. Identify and communicate sales opportunities, promoting upgrades and new business. Support the sales team with technical expertise and assistance in salvaging at-risk accounts. Compliance & Quality Ensure compliance with applicable codes, standards, and permits. Provide design assistance when needed. Implement quality assurance programs for service delivery. Personnel Management & Training Lead, delegate, and audit performance of subordinates. Take appropriate personnel actions including hiring, promotions, and disciplinary measures. Train and develop team members to improve technical and customer service skills. Qualifications Required Knowledge: Comprehensive understanding of HVAC systems, codes, and industry standards. Proficiency in office procedures, recordkeeping, and computer applications. Strong grasp of mechanical systems operation. Basic math skills for estimating and cost control. Strong reasoning skills to solve operational skills. Strong written and verbal communication skills with proper grammar and vocabulary. Experience Required: High school diploma or equivalent. Minimum of five (5) years of related experience. Skills & Abilities: Strong organizational skills with attention to detail. Excellent communication and public relations abilities. Ability to motivate, lead, and support teams. Proficiency in Microsoft Office and applicable ERP systems. Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and holiday pay. Opportunities for professional development and certification assistance. Equal Employment Opportunity: Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Crane Service Manager For over 150 years, Morgan has led the way in transforming the metals industry. We don't just build world-class material handling systems-we create safer, smarter, and more efficient solutions that empower our customers and elevate our communities. Be part of a company that is driven by a passion for innovation and a commitment to sustainability. Due to continued growth, we are seeking a full-time Crane Service Manager to join our team. This role involves assembling, installing, and maintaining Morgan's industrial overhead cranes at customer sites across the U.S. You'll be part of a team that ensures innovation comes standard with every order. Join us in fulfilling our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites nationwide. Perform preventative maintenance and inspections on overhead cranes. Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical components. Work in field-based environments including industrial sites and manufacturing facilities. Safely operate at heights and heavy equipment in varying weather conditions. Education/Experience: High school diploma or GED required. 3-5 years of experience in crane service, maintenance, or a related field. Welding experience is a plus. Strong knowledge of mechanical, electrical, and hydraulic systems. Ability to read blueprints and use metrological instruments (e.g., micrometers). Basic organization, communication, and problem-solving skills. Familiarity with OSHA regulations and crane safety standards. Valid driver's license and clean driving record. Ability to travel 75-90% of the time, including overnight stays. Must pass a background check and drug screening. Must be 21 years or older. Preferred Skills in One or More Areas: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Guaranteed minimum of 40 hours per week Competitive wages based on experience Travel per diem and expense reimbursement Comprehensive benefits package including: Health insurance Dental insurance Vision insurance Life insurance 401(K) with matching Paid time off Company-provided tools and equipment. About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Purpose: The primary function of the Service Manager is to provide supervision and support for the service department. The Service Manager oversees all shop and field technicians. They are responsible for interviewing, hiring, training and educating technicians and Service Department support staff. They provide technical support for technicians and sales staff. The service manager is also responsible for all shop repair jobs and approval prior to the delivery to ensure completeness and accuracy. Essential Duties and Responsibilities: - Direct supervision of all shop and field technicians. - Interview, hire, train and educate technicians and support staff. - Supervision of all shop repair jobs and ensure inspection and approval prior to delivery. - Assist with service estimates for internal and customer repairs. - Keep customers informed of cost overages, delays, additional work, etc. - Supervision of preparation and pre-delivery of new equipment. - Supervision of warranty administration. - Work with manufacturers to keep up to date on known factory issues and fixes. - Oversee all factory Field Campaigns and Field Fixes to ensure completion. - Overall supervision of customer PM's for timeliness, completeness, and selling of additional work, etc. - Resolve customer complaints and billing problems. - Interface with all other departments. - Work with Accounts Receivable on past due accounts and assist with service related issues. - Establish and follow policies and procedures. Special emphasis on safety related issues. - Work with all required agencies to ensure that the operations of the Service Department comply with local, state and federal guidelines for safety, OSHA and EPA compliance. - Establish training schedule for technicians and ensure all necessary factory certifications are up to date. Other Duties and Responsibilities: - Through proper supervision, maintain the cleanliness of the grounds, service shop, steam room, break room. - Plan and follow up with parts orders to ensure that repair jobs are not waiting on parts. - Assist with technical support. - Assist the Operations and Parts Departments with shipping and receiving, transportation and storage. - All other duties as assigned by management. Qualification Requirements: - High school diploma or the equivalent. - Working knowledge of how a service department operates is a must. - Minimum of two years' experience in managing a service or similar department or equivalent experience Qualification Requirements (continued): - Must demonstrate a high degree of communication and organizational skills to include the ability to apply logic and constructive thinking to solve problems. - Knowledge of human resource principles and practices. - Experience in training adults in the use of diagnostic equipment. - Provide effective oral and written communications to customers, management and vendors. - Must be able to perform mathematical calculations, including decimals and percentages. - Must have above average computer skills with proficiency in basic office software, e-mail, spreadsheets and billing software, also must possess a thorough knowledge of general business procedures. These may be acquired via secondary education or additional college level courses, trade school training, or previous employment experience relevant to the position. - Knowledge of project management principles and practices. - Ability to train adults to use and understand various diagnostic tools; such as, digital multi-meter, handsets, laptop computer software, etc. - Information technology skills. - Must be able to push, pull, lift or move up to 25 lbs. IF YOU ARE INTERESTED IN THIS POSITION, PLEASE EMAIL YOUR RESUME TO **********************. Employment Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract. Management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the American with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer. View all jobs at this company

Job Description HOUSEKEEPING SERVICES SUPERVISOR Shift: 8 AM - 5 PM | Flexible, on weekends when needed Salary: $60,000 Other Forms of Compensation: none ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email **************************. Job Summary As a Housekeeping Service Supervisor, you will be responsible for assisting in the successful operation and customer service of the EVS/housekeeping department. Essential Duties and Responsibilities: Maintains a high level of cleanliness in assigned areas. Participates in recruitment and staff selection process. Assists with housekeeper scheduling. Assigns established work areas and or project duties. Plans and coordinates project work. Attends and participates in departmental staff meetings, development and training courses. Provides and monitors individual guidance and motivation to employees. Participates in facility Quality Assurance Program as required. Works with chemicals on a constant basis requiring special clothing or safety equipment. Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance. Ensures that all equipment is clean and professional in appearance at all times. Assists housekeepers on an as needed basis. Performs other duties as assigned. Qualifications: 4 years of support services, military, housekeeping, and/or facilities maintenance experience. 1 or more years of supervisory/management experience. Strong work ethic, intense drive, and initiative for quality and customer service. Excellent written and oral communication skills. Excellent problem-solving skills both one-on-one and in group situations. Ability to utilize a participative approach to managing staff. Understanding of budgeting processes and awareness of profit and loss concepts. Excellent administrative and organizational skills and an ability to prioritize. Ability to function appropriately under stressful conditions. CRCST or any other applicable sterile processing certification is preferred. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Associate's degree is preferred. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Eurest Services maintains a drug-free workplace. Associates at ESFM are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ************************************************************************************* Req ID:1488589 ESFM Brandy Wilson

The purpose of this job is to maintain exceptional guest service in a Frost Bake Shop retail location while managing the human resources and either the duties of opening or closing the assigned location; oversees the operation of the assigned shift by planning and assigning work, managing all ordering functions, and managing the facility. PAY $18-$20/hour; 40 hours/5 days per week; MUST have open availability ESSENTIAL DUTIES & RESPONSIBILITIES Ensures outstanding guest service by modeling exemplary service delivery; includes acknowledging every guest, maintaining exceptional standards for cleanliness and product quality, possessing solid product knowledge, and all other components of guest service. Manages the human resources of the assigned shift; actively supervises staff members by working beside them, motivates associates to perform at their full potential, effectively delegates tasks to keep associates always working, and proactively schedules meal and break periods, sending associates home when retail volume/traffic is down. Acts as a communication liaison to the shift associates; disseminates 'Staff News' to reach every associate on a weekly basis; effectively communicates expectations/consequences and addresses variances from the expectations in a proactive manner. Executes administrative tasks including, but not limited to, printing of labels with the labeler machine, completion of nightly tracker sheets, and the filing of paperwork. Manages all aspects of ordering, including procedures for standard orders, customs, transfers, and regular supplies. Provides 1-1 guest service for all custom orders with exceptional communication skills regarding Frost policies and pricing. Precisely documents on the custom order form including the required item drawing. Executes the applicable checklist for either opening or closing manager duties in a methodical and thorough way. Contacts vendors on behalf of the store manager to coordinate necessary services. Completes monthly facility inventory and bi-annual facility audit. May perform other duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION & EXPERIENCE: High school diploma or GED At least 2 years of experience in a retail store or food service At least 1 year of experience specifically managing a staff of retail workers is preferred KNOWLEDGE, SKILLS, & ABILITIES Ability to develop and maintain productive and positive relationships with regulatory agencies, vendors, customers, and employees. Knowledge of principles and practices of supervision. A demonstrated ability to lead people and get results through others. Ability to effectively present information and respond to questions from internal/external customers. Strong organizational skills for the performance of a variety of complex administrative duties. Ability to prioritize tasks. Accuracy and attention to detail; logical and methodical approach to problem solving. Proficiency in standard software applications including, but not limited to, Word, Excel, Google Drive, and Dropbox, and with standard office equipment. ENVIRONMENT & WORKING CONDITIONS This job operates in a climate-controlled retail environment with occasional exposure to a 0-degree walk-in. Appropriate cold-weather gear is provided at each location. PHYSICAL DEMANDS (including requirements for travel or working nights/weekends/holidays) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requires: Regularly required to talk and hear. Requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequently lifts and /or moves items weighing up to 50 lbs. Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Occasional travel between the stores and the bakery. Regularly requires long hours and frequent weekend work.