Customer service manager jobs in Spartanburg, SC - 697 jobs

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As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #MGT #LI-RH1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Inspire health. Serve with compassion. Be the difference. Provides Laboratory services to meet the needs of patients performed in accordance with accepted standards and practices. Assures compliance with applicable regulations regarding laboratory operations. Responsible for the efficient operation, staffing and budget of section assigned. Works to establish standardized best practices for laboratory processes in assigned sections or laboratory for implementation across Prisma Health laboratories. Supports Medical Director of laboratory. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Responsible for oversight of laboratory operation and personnel performing specimen collection and processing. Responsible for training and competency assessment of team members as required by accrediting agency. Promotes individual professional growth and development by meeting requirements for mandatory and non-mandatory continuing education annually. Oversees processes to accurately maintains Quality Control (QC), Quality Monitors, scheduled and unscheduled maintenance of equipment as applicable. Investigates and resolves problems that may lead to patient result issues. Abides by federal, state, and accrediting agency regulatory requirements affecting area. Manages vendor recalls or other corrective actions. Prepares written documentation and maintains department records, reports, and files as required. Complies with Policies and Procedures of Prisma Health. Willingly and effectively implements new procedures, products, techniques, methodologies for area assigned. Supports Prisma Health system and customer service and quality initiatives in a positive and productive manner. Supports Laboratory Guidelines and Procedures. Writes and updates procedures in accordance with established document control procedures in a timely manner. Validates Laboratory Information System and other reporting systems as needed. Evaluates qualifications of potential employees; interviews and recommends for hire. Effectively supervises and schedules team members. Is responsible for accurate time and attendance records for team members. Initiates progressive disciplinary action as needed in collaboration with established chain of command. Conducts performance appraisals of team members. Supports Prisma Health system and campus financial strategies in a positive and productive manner. Manages inventory and supplies. Manage departmental finances and forecast including processes to monitor operational and capital costs. Monitors financial variances in section or laboratory. Manages the purchase/requisition of laboratory supplies and equipment following established protocol. Recognizes customer satisfaction issues and responds/escalates appropriately. Effectively coordinates and is responsible for and implements special projects and or tasks assigned. Attends meetings and participates on committees. Responds to and implements change. Consults with medical staff and other health care providers on matters relating to laboratory services. 15Maintains open communication with other leaders, pathologists, and fellow team members. Uses positive and professional interpersonal skills to educate and support laboratory customers. Manages the environment of care by developing, implementing and monitoring processes to reduce and control environmental hazards and risks; preventing accidents and injuries and maintaining safe conditions for team members patients, staff and visitors. Maintains a safe and clean working environment and responds immediately to safety violations Performs other duties as assigned. Supervisory / Management Responsibility Job has direct and/or indirect supervision of team members that may include final budget authority, hire/termination authority, performance appraisal responsibility and disciplinary authority. Job will be considered a member of management staff at Prisma Health Company or affiliate and will have direct reports. Minimum Requirements Education - Associate degree in Medical Laboratory Technology Experience - Four (4) years supervisory experience In Lieu Of In Lieu of education and experience requirements noted above, other education or certification reviewed by Medical Director and deemed to be equivalent may be considered. Team members employed in this job In Tennessee prior to June 15, 2025, are grandfathered under prior requirements. Required Certifications, Registrations, Licenses MLT (ASCP) or MLT (ASCP)cm or MLT (AMT) OR one of the following: PBT (ASCP) - American Society of Clinical Pathology; or RPT (AMT) - American Medical Technologist, CPT (ASPT) - American Society of Phlebotomy Technicians, CPT (NHA) - National Health career Association, CPT (ACA) - American Certification Agency for Healthcare Professionals, CPT (NCCT) - National Center for Competency Testing, CPT (NPCE) - National Phlebotomy Certification Examination, CPT (NPA) - National Phlebotomy Association, CPT (NAPT) - National Association of Phlebotomy Technicians. Knowledge, Skills and Abilities Good organizational talents and Able to prioritizes tasks Proficient in knowledge of section supervised Computer skills Experience with Microsoft Word and Excel Phlebotomy skills Able to compose correspondence and coordinate events/meetings Human relations/interpersonal skills Oral/written communication skills. Able to communicates effectively in person, by phone and in writing. Interview skills Work Shift Day (United States of America) Location Greenville Memorial Med Campus Facility 1008 Greenville Memorial Hospital Department 10087022 Laboratory-Phlebotomy Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."

Firehouse Subs is looking for our next great General Manager! This position is fully accountable for the profitable operation of a Firehouse Subs Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. We have a Commitment to and Passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety...and hiring the best! Join our team and you'll become part of a company that's consistently rated among the best in the field of fast casual restaurants. Additional Requirements: Able to work on your feet for up to 13 hours at a time Able to lift up to 50 lbs Open availability - ability to work weekends and some nights required Cash handling skills required Familiarity with Microsoft office required Top notch customer service skills Ability to lead and develop a strong team Requirements: Possess a positive attitude, Be ready and willing to manage their team and serve customers, every day with a smile. Be able to hire, train and motivate a high performance team. Understand and be able to manage food and labor costs. Understand a Profit and Loss Statement and operate restaurant at maximum profitability. 1+ years of management experience As the General Manager, you will: Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business. Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures. Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs "culture" of a cheerful and fun work environment and Firehouse Subs beliefs and values to adhere to and grow the mission and vision. Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth. Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner. Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly. Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers Actively participate in Local Restaurant Marketing in local trade area. Implement and promote all Public Safety Foundation initiatives. Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule. Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities. Represent Firehouse Subs in a professional, positive manner at all times. Communicate effectively to the GM/Owner any and all issues that may impact our business. Maintain restaurant equipment in full working order and communicates problems immediately to Owner. Any other duties assigned by the Owner. Benefits: What are you looking for? Flexible hours and schedule A place to be yourself Casual work style No heat, No grease Fun atmosphere Cool, clean environment Be off and home at a decent time Ability to give back to your community Start a career Opportunity to grow Annual Paid Vacation Medical Insurance Plan for your future with a company matched 401(k) What we have to offer: ALL the ABOVE Career Development Promote from within Free/Discounted meals Comprehensive training program Work with the best of the best! A commitment to helping our community

Job DescriptionWhat does it mean to be a Customer Service Manager with GLS? The Customer Service Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to improve customer experience and business processes. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance with policies. How will you drive value within the organization as a Customer Service Manager? Oversee an assigned segment of Operations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement Directly supervise employees, including: Exercise management authority concerning staffing, performance evaluations, and terminations. Review and approve employee time sheets and requests for time off. Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis. Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations Review, analyze, and interpret reports to gauge team performance and develop collections call operations strategies for improvement Conduct team meetings and continuous training sessions with respective team or the department Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies Handle escalated calls and disputes and maintain professional phone etiquette skills Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company Outsourcing managers will perform on-site visits to vendor locations to share best practices, communicate policy/process changes, participate in associate training, and conduct quality assurance and compliance reviews Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers Reconcile vendor invoicing and submit for timely payment Maintain electronic records and files Perform additional assignments as required by the needs of the company or as directed by management What should you already know to be successful as a Customer Service Manager? Minimum of Bachelor's degree required. Minimum of three (3) years' experience in a supervisory or leadership position in loss prevention or a related field preferred Minimum of three (3) years' experience in a supervisory or leadership position in Operations or a related field preferred Experience with consumer lending/auto financing preferred Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business Team player that can adapt in a fast pace and changing environment Strong verbal and written communication skills Employment Requirements: Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity Remain in a stationary position up to 100% of the workday Constantly operate a computer and other standard office equipment Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling Schedule: This position is full-time This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, the days and hours of work are Monday through Saturday, 8:00am-8:00pm. A typical schedule includes one shift per week until 8pm and every fourth Saturday until 12pm. Regular, predictable attendance is required, including overtime hours as business demands dictate Evening and weekend work may be required as job duties demand Must be able to travel domestically and internationally each month as necessary

Job DescriptionDescription: REPORTS TO: Director of Outdoor Experience & Property FLSA CLASSIFICATION: Exempt GRADE: 5 requires living on site at assigned camp during overnight camping season (May - August) SUMMARY OF POSITION The Outdoor Experience Manager (OEM) develops, retains and increases girl and adult membership through planning and implementing engaging, dynamic outdoor programming. They are responsible for the overall camping and outdoor program management, including seasonal staffing, program design and delivery of summer camp and year-round programs, program marketing and risk management. The incumbent is responsible for providing outdoor programming at council-owned properties and in partnership with community partners. The OEM builds and maintains these strategic partnerships with local organizations, businesses and interest groups to further council's overall goals. ACCOUNTABILITIES Manage outdoor experience programming in the council's jurisdiction that could include: Management of weekend programming Management of summer overnight and day camp programming Recruiting, training and management of seasonal staff and year-round staff Coordinating services of all program and site vendors (food, supplies, program providers, etc.) Risk management, safety, security and crisis communication plans Development and delivery of all program activities for council-owned camps and geographic regions. Build and maintain partnerships with area organizations, businesses and interest groups that enhance program offerings to our membership. Provide leadership, coaching, feedback and development to seasonal staff ensuring measurable goals and accountabilities for customer service and member experience are set and achieved. Serve as an expert resource for staff and volunteers on the Girl Scout Leadership Experience program model, staying up-to-date and informed of expansion and changes in the evolution of the program. Establish and manage proactive risk management practices that address safety within the camp experience and environment for staff and participants. Provide leadership to staff in this area and in crisis response. Provide an annual calendar of program activities designed to meet the needs of girls. Work with the Director of Business Analytics to develop and maintain a quantifiable evaluation process and report to senior leadership regarding achievement of outcomes. Work with the council marketing department to design and implement an outdoor experience marketing plan to meet attendance goals and maximize attendance. Participate in the development of the budget for assigned programs and manage budget for assigned areas. Manage ACA accreditation process and ensure assigned program sites meet or exceed evaluation criteria to maintain accreditation. Engage cross-functionally with teammates to fully support annual council membership recruitment and retention plans. Actively participate in developing environments that foster diversity, equity, inclusion belonging and access through words, actions and attitude. Ensure work plans are designed to enhance the diversity of our membership. Perform other duties as necessary or assigned. Requirements: QUALIFICATIONS Core Competencies Outdoor Program Development Sales Ambition & Drive Achieve Results Problem Solving Marketing Knowledge Project Management Budget Administration Judgment & Decision Making Team-building & Development of Others Qualifications Bachelor's degree in recreation, education, non-profit management or related field or an equivalent combination of education and directly related experience Minimum of two years of demonstrated experience in youth program development and management of camp programs, including supervision of employed staff. Demonstrated competency in community organizing, planning, time management and problem-solving/conflict management. Willingness and ability to work regular and varied hours, including some evenings and most weekends; extended days and hours during summer camp season Willingness and ability to live on-site during the summer camp season, which may include moving between up to three camp properties. ACA Standards Visitor status or willingness to obtain Certification in or ability to become certified in first aid and one or more of the following: lifeguard instructor, archery instructor, boating and climbing. Training can be provided. Experience overseeing seasonal food service staff and health staff ADDITIONAL REQUIREMENTS Subscribe to the principles of the Girl Scout Movement and become and remain a registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont. Successfully pass criminal and driver background investigation. Minimum age 25 Valid state-issued driver's license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis, and willingness and ability to travel throughout the council's geographic area. PHYSICAL DEMANDS & WORK ENVIRONMENT The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls including the operation of computer keyboard, calculator, copier machine, and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 35 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures and extensive reading. DISCLOSURE & ACKNOWLEDGEMENT The statements above reflect the essential functions and qualifications for this job but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of Council operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All employees of the Girl Scouts Carolinas Peaks to Piedmont are employees "at will."

Job Description Preconstruction & Client Experience Manager Addison Homes | Greenville, SC About Us: Addison Homes is a premier home builder based in Greenville, SC, known for delivering high-performance, energy-efficient homes with a commitment to sustainability and exceptional client service. We are seeking a proactive, detail-oriented Administrative Assistant to join our team and support operations across client relations, construction scheduling, and office coordination. Position Summary The Preconstruction & Client Experience Manager plays a pivotal role in connecting efficient operations, communication, and client satisfaction. This individual ensures that every client experiences a smooth, organized, and transparent journey from initial inquiry through construction start. The role blends operational excellence, calendar and workflow management, and proactive client communication within Addison Homes' systems-driven culture. Success in this position requires a genuine appreciation for well-defined systems and a commitment to maintaining, improving, and documenting those systems to keep them current and effective as the company grows. Top 3 Key Performance Areas 1. Calendar and Workflow Mastery Own and coordinate the preconstruction calendar and associated workflows for the Owner, Construction Manager, Estimator, and Clients. Maintain scheduling across estimating, design, selections, and permitting milestones. Anticipate and resolve conflicts, prepare weekly coordination updates, and ensure that each project progresses smoothly from intake to construction start. Core outcomes: clear visibility of project timelines, reduced bottlenecks, and proactive management of deadlines. 2. Communication and Client Experience Management Serve as the central communication hub for clients, prospects, and warranty customers. Manage inbound and outbound communication through CRM and project management systems, ensuring prompt, professional responses and consistent messaging. Proactively guide clients through the preconstruction process-setting expectations, sharing updates, and maintaining confidence in Addison Homes' process. Core outcomes: timely client updates, unified communication tone, and high client satisfaction. 3. Selections and Product Database Management Maintain and organize the company's selections database and physical sample library. Coordinate with vendors and trade partners to keep offerings current, verify discontinued or substituted items, and update digital selections within the client portal. Collaborate with estimating to ensure accurate pricing and documentation for handoff to construction. Core outcomes: accurate selections data, organized materials library, and streamlined estimating and construction readiness. Ideal Candidate Profile Highly organized and detail-oriented, able to manage multiple concurrent schedules and communications. Strong interpersonal skills with professional written and verbal communication. High proficiency with technology platforms such as Microsoft Outlook, Word, Excel, HubSpot, and Ressio. A self-starter who thrives in a collaborative, process-oriented environment. Values and actively contributes to the creation, documentation, and continual improvement of company systems. Experience in residential construction, design, or client service preferred. Qualifications: 3+ years of administrative or operations support experience (construction, design, architecture, or real estate industry preferred) Strong organizational and time management skills Interest in systems and processes - Enjoys thinking about how things work together and finding ways to improve how tasks and workflows connect. Excellent written and verbal communication skills Proficiency with office software (Microsoft Suite) Ability to manage multiple priorities and meet deadlines Self-starter who takes initiative and works well independently and on a team Spanish skills a plus Work Schedule: This is a full-time, in-office position located in Greenville, SC.

Join a team that's shaping the future of customer engagement at Cameron Ashley! We're looking for a Customer Experience Coordinator who thrives in a collaborative, fast-paced environment. In this role, you'll play a key part in supporting our Customer Experience team and helping customers and employees make the most of Connect, our eCommerce platform at ************************ What You'll Do: As the Customer Experience Coordinator, you'll work closely with our Sales, Marketing, eCommerce, and Category Management teams, as well as directly with customers and suppliers. Your responsibilities will include: Customer Onboarding & Training: Set up new customer accounts and ensure smooth access to ConnectConduct engaging training sessions for customers and new employees on website functionality and order entry Product Information Management (PIM):Create and enrich product SKUs using data from our ERP system (NxTrend) Maintain accurate, up-to-date product information on Connect Cross-Functional Collaboration: Partner with sales teams and suppliers to gather detailed product data Support marketing and merchandising initiatives to enhance the online customer experience Customer Engagement: Attend regional trade shows to promote Connect and educate customers on its benefits And more: Take on additional projects that improve our digital customer experience Who You Are: We're seeking someone who is: Detail-oriented and highly organized Comfortable managing data and digital systems Skilled in communication and customer training Collaborative with cross-functional teams Curious about products, technology, and process improvement Preferred Experience: Experience with ERP systems (such as NxTrend) Background in eCommerce, sales support, or customer service Proficiency in Microsoft Office and general data management Why You'll Love Working Here: At Cameron Ashley, you'll be part of a team dedicated to making our customers' jobs easier and their businesses more successful. We offer: Competitive compensation and benefits Opportunities for career growth and development A supportive team culture focused on innovation and customer success

Job Title: Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities: Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and uses his or her name whenever possible Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for the correct use of bags by type Scan customers' order and handles the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Make every attempt to maintain accurate cash control Follow procedures and performs overrides Identify customers needing assistance and offers to take the customer's order to their car Maintain alertness and calls for assistance when needed to service customers per service standards Check prices quickly and accurately Is courteous and helpful to other associates Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice Ensure work station and front end area of the store has a neat and clean presentation Report any register malfunction to the Customer Service Manager or MOD Ensure the MVP savings center KIOSK is filled with paper and properly working Adhere to all company guidelines, policies and standard practices Observe and correct all unsafe conditions that could cause associate or customer accidents Notify QA of any cleaning issues or maintenance required on front end Successfully complete computer based training (CBT) and training aid courses Perform all other duties as assigned Qualifications: High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents BOTTLES where applicable: Move empty bottles and containers from the front end to the back room 08/24/2021: Change in job code from 406/407 to SF job code 1300434 Job Title: Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities: Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and uses his or her name whenever possible Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for the correct use of bags by type Scan customers' order and handles the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Make every attempt to maintain accurate cash control Follow procedures and performs overrides Identify customers needing assistance and offers to take the customer's order to their car Maintain alertness and calls for assistance when needed to service customers per service standards Check prices quickly and accurately Is courteous and helpful to other associates Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice Ensure work station and front end area of the store has a neat and clean presentation Report any register malfunction to the Customer Service Manager or MOD Ensure the MVP savings center KIOSK is filled with paper and properly working Adhere to all company guidelines, policies and standard practices Observe and correct all unsafe conditions that could cause associate or customer accidents Notify QA of any cleaning issues or maintenance required on front end Successfully complete computer based training (CBT) and training aid courses Perform all other duties as assigned Qualifications: High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents BOTTLES where applicable: Move empty bottles and containers from the front end to the back room 08/24/2021: Change in job code from 406/407 to SF job code 1300434 Job Title: Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities: Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and uses his or her name whenever possible Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for the correct use of bags by type Scan customers' order and handles the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Make every attempt to maintain accurate cash control Follow procedures and performs overrides Identify customers needing assistance and offers to take the customer's order to their car Maintain alertness and calls for assistance when needed to service customers per service standards Check prices quickly and accurately Is courteous and helpful to other associates Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice Ensure work station and front end area of the store has a neat and clean presentation Report any register malfunction to the Customer Service Manager or MOD Ensure the MVP savings center KIOSK is filled with paper and properly working Adhere to all company guidelines, policies and standard practices Observe and correct all unsafe conditions that could cause associate or customer accidents Notify QA of any cleaning issues or maintenance required on front end Successfully complete computer based training (CBT) and training aid courses Perform all other duties as assigned Qualifications: High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents BOTTLES where applicable: Move empty bottles and containers from the front end to the back room 08/24/2021: Change in job code from 406/407 to SF job code 1300434

Responsible for monitoring, measuring, coordinating, and following up on all actions and day to day operations related to growing the revenue from assigned accounts. Provide leadership and supervision for account managers, senior account managers, and support personnel through close monitoring of major accounts and activities within assigned territory. Ensure adherence to daily operational procedures and policies within the CS department. Actively participate in departmental administration Administer quality operating systems in CS with emphasis on knowledge and compliance to all applicable audits within the facility (ISO, IATF, EHS, etc.). Review return authorization requests for accurate information monitoring proper disposition and approval process offering guidance and training to eliminate administrative errors as they relate to customer satisfaction. Reinforce sale of AVX on hand stock, review credit / debit memos for accurate information and emphasis finding the root cause in problems that occur. Familiarize oneself with work of subordinates, with ability to fill in or cover as needed. Provide feedback to subordinates and perform performance reviews as needed. Provide direction for line downs, delivery, quotes, and RMA's. Supervise subordinates with special emphasis on quality, attendance, system, and procedure training. Monitor SPA, BA, And VA contracts and monitor and investigate pricing discrepancies. Prepare and participate in customer visits, and train representatives, distributors and customers on KAVX systems, policies, and procedures. Act as a liaison to KAVX customers, distributors, and representatives. Keep management aware of problems and opportunities and assist in developing, issuing, and maintaining operational procedures. Assist in evaluating competitor systems and service while building relationships with representatives, distributors, and customers. Conduct plant tours for visiting buyers, representatives, and distributors. Compile, analyze and publish reports as requested by management. Perform any other procedures outlined by management. Assist manager in monitoring workload distribution and assisting department personnel as needed. Actively assist in the day-to-day training and actual work review of new employees. Be an active team participant in the decision making and problem solving activities for customer service. Develop and maintain measurement and tracking systems to monitor and follow-up on all activity related to the support of the customer. Bachelor's degree in business or related field is required 5 years' experience in customer related field Supervisory experience preferred. Ability to demonstrate supervisory skills through leadership, motivation, and coaching in a proactive manner. Proficient in PC skills with working knowledge of Microsoft Applications. Must possess strong written and oral communication skills. Kyocera-AVX is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.

Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.

Job Description Come join us! RTO National is seeking an experienced Operations Manager to oversee and support daily call center operations. This role is designed for a hands-on leader with strong operational and people-management experience who can drive performance, ensure consistency, and foster a positive, accountable work environment. The Operations Manager will partner closely with supervisors and cross-functional teams to ensure operational goals are met while upholding RTO National's core values of Candor, Integrity, Respect, Creativity, and Accountability. What You'll Do As a Call Center Operations Manager, you will be responsible for leading teams, managing performance, and ensuring efficient day-to-day operations within the call center environment. Key responsibilities include: • Lead, coach, and develop supervisors and front-line team members • Monitor daily, weekly, and monthly operational KPIs and service levels • Communicate daily priorities, expectations, and company updates to teams • Maintain appropriate staffing levels through interviewing, hiring, onboarding, and workforce planning • Conduct 90-day and annual performance reviews in a timely manner • Partner with internal departments to support operational workflows and issue resolution • Ensure adherence to company policies, procedures, and approved communication standards • Support attendance tracking, timecard approvals, and administrative workflows • Review and approve operational tasks and requests as needed • Maintain and update departmental process documentation as operations evolve • Promote employee engagement through contests, incentives, and recognition initiatives • Prepare operational reports and summaries for leadership What We're Looking For Required Qualifications: • Proven call center operations experience in a leadership role • Strong people management, coaching, and development skills • Excellent organizational, time management, and decision-making abilities • Ability to manage multiple priorities in a fast-paced environment • Strong verbal and written communication skills • Proficiency with call center technologies, phone systems, and standard software applications • High school diploma or GED required Preferred Qualifications: • Experience in a regulated or performance-driven operational environment • Collections or account management experience • Associate's or Bachelor's degree • Bilingual (English & Spanish) What We Offer • Monthly bonus potential • Engaged and supportive leadership team • Paid Time Off & Paid Holidays • Medical, Dental, Vision, Disability, and Employer-Paid Life Insurance • Health Savings Account (HSA) eligibility • 401(k) plan with Safe Harbor match • Employee Assistance Program Ready to Join Us? If you're an operations-focused leader who enjoys developing teams and driving performance, we invite you to apply and grow your career with RTO National.

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. General Purpose of Job: Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities: Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft cleaning, lavatory services, and aircraft power unit hookups. Direct and train assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for operations. Advises the General Manager and Regional Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is always maintained in good working order. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to service activities and Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. Competency/Behavioral Requirements: Direct and participate in the work of daily operations activities; Prepare timely written and verbal reports, training demonstrations, etc.; Follow oral and written instructions; Communicate effectively both verbally and in writing; Deal effectively and courteously with co-workers and customers; Exercise sound, independent judgment; Analyze situations and problems with a results-oriented focus; Resolve conflict effectively; Identify and evaluate solutions, and effectively implement determined action; Approach problem-solving creatively and with a team orientation; Present an overall professional image; Perform the essential functions of the job without posing a threat to the health and safety of others; Model and promote acceptance and respect for differences among employees; Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client's goals and objectives; Be pleasant with others on the job and display a good-natured, cooperative attitude; Be reliable, responsible, and dependable, and fulfill obligations; Attention to detail is a must; Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations; Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace; Willingness to take on responsibilities and challenges; Be sensitive to others' needs and feelings and be understanding and helpful on the job; Develop one's own ways of doing things abiding by to TDA/Airline's policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done; Be persistent in the face of obstacles; Physical Demands: Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift, and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt, must be able to respond to audio transmitted information or alarms, must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights, may be subject to standing for long periods of time. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. Education, Experience and Training: Highly sought 1-year of experience in the aviation industry. Highly sought 6 months of experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training. Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.

Job Description HOUSEKEEPING SERVICES SUPERVISOR Salary:$50,000 Other Forms of Compensation: Bonus ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email **************************. Job Summary As a Housekeeping Service Supervisor, you will be responsible for assisting in the successful operation and customer service of the EVS/housekeeping department. Essential Duties and Responsibilities: Maintains a high level of cleanliness in assigned areas. Participates in recruitment and staff selection process. Assists with housekeeper scheduling. Assigns established work areas and or project duties. Plans and coordinates project work. Attends and participates in departmental staff meetings, development and training courses. Provides and monitors individual guidance and motivation to employees. Participates in facility Quality Assurance Program as required. Works with chemicals on a constant basis requiring special clothing or safety equipment. Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance. Ensures that all equipment is clean and professional in appearance at all times. Assists housekeepers on an as needed basis. Performs other duties as assigned. Qualifications: Bilingual in English & Spanish a plus but not required 4 years of support services, military, housekeeping, and/or facilities maintenance experience. 1 or more years of supervisory/management experience. Strong work ethic, intense drive, and initiative for quality and customer service. Excellent written and oral communication skills. Excellent problem-solving skills both one-on-one and in group situations. Ability to utilize a participative approach to managing staff. Understanding of budgeting processes and awareness of profit and loss concepts. Excellent administrative and organizational skills and an ability to prioritize. Ability to function appropriately under stressful conditions. CRCST or any other applicable sterile processing certification is preferred. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Associate's degree is preferred but not required Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Eurest Services maintains a drug-free workplace. Associates at ESFM are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ************************************************************************************* Req ID:1495716 ESFM Brandy Wilson

As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. This is a Bench role that will support multiple stores in the Greenville market until a role comes available. Get great perks. Bonus plan, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #MGT #LI-RH1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

What does it mean to be a Customer Service Manager with GLS? The Customer Service Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to improve customer experience and business processes. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance with policies. How will you drive value within the organization as a Customer Service Manager? Oversee an assigned segment of Operations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement Directly supervise employees, including: Exercise management authority concerning staffing, performance evaluations, and terminations. Review and approve employee time sheets and requests for time off. Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis. Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations Review, analyze, and interpret reports to gauge team performance and develop collections call operations strategies for improvement Conduct team meetings and continuous training sessions with respective team or the department Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies Handle escalated calls and disputes and maintain professional phone etiquette skills Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company Outsourcing managers will perform on-site visits to vendor locations to share best practices, communicate policy/process changes, participate in associate training, and conduct quality assurance and compliance reviews Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers Reconcile vendor invoicing and submit for timely payment Maintain electronic records and files Perform additional assignments as required by the needs of the company or as directed by management What should you already know to be successful as a Customer Service Manager? Minimum of Bachelor's degree required. Minimum of three (3) years' experience in a supervisory or leadership position in loss prevention or a related field preferred Minimum of three (3) years' experience in a supervisory or leadership position in Operations or a related field preferred Experience with consumer lending/auto financing preferred Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business Team player that can adapt in a fast pace and changing environment Strong verbal and written communication skills Employment Requirements: Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity Remain in a stationary position up to 100% of the workday Constantly operate a computer and other standard office equipment Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling Schedule: This position is full-time This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, the days and hours of work are Monday through Saturday, 8:00am-8:00pm. A typical schedule includes one shift per week until 8pm and every fourth Saturday until 12pm. Regular, predictable attendance is required, including overtime hours as business demands dictate Evening and weekend work may be required as job duties demand Must be able to travel domestically and internationally each month as necessary

Job DescriptionDescription: REPORTS TO: Director of Outdoor Experience & Property FLSA CLASSIFICATION: Exempt GRADE: 5 requires living on site at assigned camp during overnight camping season (May - August) SUMMARY OF POSITION The Outdoor Experience Manager (OEM) develops, retains and increases girl and adult membership through planning and implementing engaging, dynamic outdoor programming. They are responsible for the overall camping and outdoor program management, including seasonal staffing, program design and delivery of summer camp and year-round programs, program marketing and risk management. The incumbent is responsible for providing outdoor programming at council-owned properties and in partnership with community partners. The OEM builds and maintains these strategic partnerships with local organizations, businesses and interest groups to further council's overall goals. ACCOUNTABILITIES Manage outdoor experience programming in the council's jurisdiction that could include: Management of weekend programming Management of summer overnight and day camp programming Recruiting, training and management of seasonal staff and year-round staff Coordinating services of all program and site vendors (food, supplies, program providers, etc.) Risk management, safety, security and crisis communication plans Development and delivery of all program activities for council-owned camps and geographic regions. Build and maintain partnerships with area organizations, businesses and interest groups that enhance program offerings to our membership. Provide leadership, coaching, feedback and development to seasonal staff ensuring measurable goals and accountabilities for customer service and member experience are set and achieved. Serve as an expert resource for staff and volunteers on the Girl Scout Leadership Experience program model, staying up-to-date and informed of expansion and changes in the evolution of the program. Establish and manage proactive risk management practices that address safety within the camp experience and environment for staff and participants. Provide leadership to staff in this area and in crisis response. Provide an annual calendar of program activities designed to meet the needs of girls. Work with the Director of Business Analytics to develop and maintain a quantifiable evaluation process and report to senior leadership regarding achievement of outcomes. Work with the council marketing department to design and implement an outdoor experience marketing plan to meet attendance goals and maximize attendance. Participate in the development of the budget for assigned programs and manage budget for assigned areas. Manage ACA accreditation process and ensure assigned program sites meet or exceed evaluation criteria to maintain accreditation. Engage cross-functionally with teammates to fully support annual council membership recruitment and retention plans. Actively participate in developing environments that foster diversity, equity, inclusion belonging and access through words, actions and attitude. Ensure work plans are designed to enhance the diversity of our membership. Perform other duties as necessary or assigned. Requirements: QUALIFICATIONS Core Competencies Outdoor Program Development Sales Ambition & Drive Achieve Results Problem Solving Marketing Knowledge Project Management Budget Administration Judgment & Decision Making Team-building & Development of Others Qualifications Bachelor's degree in recreation, education, non-profit management or related field or an equivalent combination of education and directly related experience Minimum of two years of demonstrated experience in youth program development and management of camp programs, including supervision of employed staff. Demonstrated competency in community organizing, planning, time management and problem-solving/conflict management. Willingness and ability to work regular and varied hours, including some evenings and most weekends; extended days and hours during summer camp season Willingness and ability to live on-site during the summer camp season, which may include moving between up to three camp properties. ACA Standards Visitor status or willingness to obtain Certification in or ability to become certified in first aid and one or more of the following: lifeguard instructor, archery instructor, boating and climbing. Training can be provided. Experience overseeing seasonal food service staff and health staff ADDITIONAL REQUIREMENTS Subscribe to the principles of the Girl Scout Movement and become and remain a registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont. Successfully pass criminal and driver background investigation. Minimum age 25 Valid state-issued driver's license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis, and willingness and ability to travel throughout the council's geographic area. PHYSICAL DEMANDS & WORK ENVIRONMENT The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls including the operation of computer keyboard, calculator, copier machine, and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 35 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures and extensive reading. DISCLOSURE & ACKNOWLEDGEMENT The statements above reflect the essential functions and qualifications for this job but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of Council operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All employees of the Girl Scouts Carolinas Peaks to Piedmont are employees "at will."

Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.