Customer service manager jobs in Spokane Valley, WA - 144 jobs

FLSA Status: Exempt Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated” Meets and exceeds customer service experience and financial deadlines. Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism. Conduct audits through audio advisory and reporting. Take necessary action as needed. Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed. Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service. Processing is timely and accurate within established guidelines. Ensure Leads are maintaining expectations. Onboarding and training of new CSR's. Scheduling of CSR staff. Performs data entry. Assures CSR tasks are completed and accurate. Performs general clerical and administrative office duties, such as maintaining and organizing files. Assists in special projects as assigned. IT contact and resolution Training Materials maintained and updated. Oversee data posting and review NetSuite. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other: Able to transfer/relocate to another facility/location without notice at any time. Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment. Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting. Benefits: Full-Time Employees For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met. Part-Time Employees: The company offers paid sick time to all employees once eligibility requirements are met. We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Provides technical and program management leadership in developing, monitoring, and administering Customer Experience program objectives. Responsible for designing, implementing, and optimizing programs that enhance the end-to-end customer journey. This role bridges strategy and execution, ensuring that customer feedback, data insights, and cross-functional collaboration drive continuous improvement in customer satisfaction, loyalty, and advocacy. Leads and supports proactive program planning, estimation, budgeting, and documentation and coordinates with team members on execution and monitoring. Builds and implements procedures, templates, and methods to monitor, evaluate, prioritize, and prepare for program opportunities. Responsible for overall program delivery to include budget, timeline, quality, change management, communication plans, and deliverables. Responsibilities: Customer Experience Program Manager I: * Focuses on designing and launching customer experience initiatives, partnering with stakeholders, developing procedures and schedules, managing budgets, analyzing program effectiveness, and serving as a subject matter expert in compliance. * The role is hands-on in executing and improving customer experience programs, but typically within established frameworks. Customer Experience Program Manager II * Includes all duties of Level I, plus responsibility for complex or highly visible programs with multiple services. Researches and develops new functions, oversees implementation of new tools and technologies, manages budgets and expenditures, develops program strategy, anticipates risks, and may coach or guide assigned employees. * The role is strategic, with broader impact and higher complexity. Requirements Customer Experience Program Manager I: * Bachelor's degree in business, Marketing, Communications, or related field required. * Three (3) years progressively increasing responsibility in areas such as customer service operations, process improvement, or project/program management required * Effective and flexible written and verbal communication skills, including presentation and public speaking required. * Project Management or Program Management experience preferred. * Demonstrated skill in organizing resources and establishing priorities required * Understanding of utility operations preferred. * Ability to establish goals and objectives. * Ability to effectively plan work activities, schedules, priorities, and utilization of resources. * Ability to use appropriate technology to organize, synthesize, and communicate data. Hiring Range: $84,939 - $110,421 Customer Experience Program Manager II meets all the above requirements plus: * Seven (7) years progressively increasing responsibility in areas such as customer service operations, process improvement, or project/program management required * Comprehensive knowledge of budget principles, development, and administration Hiring Range: $96,517 - $126,439 Other combinations of education and experience may be considered. Hybrid work options are available for this role. The successful candidate will be required to work at least 3 days in person per week including Mondays and Tuesdays with additional day(s) determined by the manager. This position will be located at our Call Center in either Spokane Valley, Washington or Lewiston, Idaho and will be required to work at our various offices based on business needs. To Apply We encourage you to apply as many of our positions have multiple levels to account for an incoming employee's various knowledge, skills, and experience. Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit". Total Rewards At Avista, our employees are the foundation of our success. Their dedication drives the value we deliver to our customers and communities. That's why we prioritize the physical, mental, and financial well-being of our team members and their families. We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include: * Affordable healthcare options including medical, dental, and vision coverage * Retirement benefits with an enhanced 401(k) match * Incentive and bonus programs rewarding performance and contributions * Generous paid time off including holidays, personal days, and vacation * Life and disability insurance for added peace of mind * Wellness resources supporting mental and physical health * Education and development support including tuition assistance * Community giving programs encouraging employee engagement and impact * Many other elective benefits from Legal insurance, Pet insurance, and more To learn more, please visit our benefits website at **************************** We are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse, skilled, and engaged workforce. In compliance with state laws, we provide the full salary range for each position, along with the typical hiring range based on qualifications, experience, and internal equity. The full salary range for this position is $84,939 to $156,359. Questions regarding compliance with this requirement can be directed to *****************************. Pre-employment screening requirements Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review. Avista's Commitment to Equal Opportunity Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws. Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at ***************************** if you would like assistance.

We're Rosauers Supermarkets your local neighborhood grocery store. Ever since we first opened our doors in the heart of Spokane, Washington, we've been a gathering place for those who appreciate sharing delicious food with others. We're all about fostering a local community of food enthusiasts - individuals who get a kick out of exploring the corners of our store, finding new foods to add to their pantry. We stock the freshest ingredients alongside a wide selection of groceries that cater to every taste and preference. But it doesn't stop at our shelves - we're here to curate memorable shopping experiences for each person that walks through our doors. Our secret ingredient? Our incredible team who encourage each customer to be part of these experiences, immersing themselves in the world of food. Join our Rosauers Supermarkets team. Apply today - we can't wait to meet you! What You'll Do: Help the Store Manager and Assistant Manager with day-to-day operations. Oversee recruitment and training of new team members. Ensure team members work productively and develop professionally. Delegate responsibilities and supervise business operations. Help direct our team member performance evaluation process. Handle customer complaints or concerns quickly and professionally to maintain good customer relationships. Evaluate and improve operations and financial performance. Establishing and achieving business and profit objectives. Prepare regular reports for upper management. Ensuring team members follow company policies and procedures. Monitor store activity and ensuring it is properly provisioned and staffed. Perform other tasks as assigned. Benefits & Perks: Amazing earning potential, you'll be paid weekly. Bonus eligible position (see details below) Health Care Plan (Medical, Dental, Vision, Prescription) Retirement Plan (Pension, 401k + Company Match) Paid Time Off (Vacation, Sick, Holidays) Life Insurance (Basic, Voluntary, AD&D) Life Flight Insurance Pet Insurance Options Employee Discounts Scholarship Opportunities Leadership Training Employee Assistance Program Position is eligible for a semi-annual bonus from 0 - 20% of base wages considering company performance and position goals met. Note: Benefit eligibility may vary based on role, length of service, store location, hours worked, and any applicable collective bargaining agreement. Requirements Candidates must be 18+ years or older Complete a pre-employment background check Must be able to lift, carry and push 25 pounds Outstanding organizational and leadership skills Strong understanding of leadership principles Excellent communication skills So, what's next? After applying online, our hiring team will reach out to you with next steps! Since being founded, we've: Grown to 2,000+ employees Opened 23+ store locations in the PNW Won multiple awards in our community Not for you? Check our other opportunities: ****************************** Rosauers Supermarkets is an equal opportunity employer and is committed to hiring a diverse team. Salary Description 23.01/hr.

Do nothing and get paid Qualifications Anyone off the street Additional Information All your information will be kept confidential according to EEO guidelines.

Work Arrangement: In-office, Hybrid A Day in the Life A typical day as a Client Accounting Services Manager in Spokane, WA might include the following: * Manages client relationships by monitoring client needs and building value into professional service. * Actively handle day-to-day accounting needs for clients, functioning as their accounting department. * Oversee and review the work of outsourced accounting specialists and senior specialists. * Serve as a key point of contact on day-to-day accounting matters for the client. * Utilize technology to properly account for all accounting transactions for the client in real-time. * Reconcile client bank accounts. * Calculate month-end balancing and journal entries and provide an analysis of GL accounts. * Work closely with or act as the outsourced CFO to provide advisory services to clients including budgeting, forecasting, and cash flow management. * Responsible for communicating month-end results to clients. * Prepare reports, returns, and other documents as required, including sales tax reports, year-end tax forms, monthly/quarterly/annual financial statements, and other reports required by clients. * Provide the outsourced CFO with analysis of accounting information for high-level advisory services. * Make recommendations on how to streamline the processes. * Provide feedback in order to develop the outsourced accounting practice. * Provide mentoring and technical training for staff in the outsourced accounting services area. * Responsible for identifying opportunities to cross-sell Eide Bailly services to clients. * Perform client billings for accounting services provided. * Participate in all areas of business development. * Ensure timely and accurate performance on assigned projects. * Maintain compliance with project budgets, turnaround times, and deadlines. Who You Are * Bachelor's Degree in Accounting preferred; an equivalent combination of education and experience may be substituted. * 5+ years of accounting or bookkeeping experience required. * Valid CPA or CMA license or working towards obtaining one of these licenses preferred. * Prior experience working with clients in the contractor/construction or non-profit industries is preferred, but not required. * Advanced knowledge of general ledger accounting and principles. * Ability to think innovatively to incorporate technology solutions and streamlined processes. * Ability to communicate clearly in writing and verbally. * Ability to work on multiple projects and meet deadlines by setting priorities with work projects. * Ability to establish and maintain effect working relationships with co-workers and clients. * Proficient with computers, Microsoft Office (Word and Excel), QuickBooks, and using various software packages. Must be authorized to work in the United States now or in the future without visa sponsorship. Culture at Eide Bailly Integrity. Meaningful Relationships. People. Authenticity. Trust. That's how we work. Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. Our people are the foundation for our success. People join Eide Bailly for the opportunities and stay because of the culture. We're focused on building a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your growth and success, and benefits that put you and your family's needs first. Hear what our employees have to say about working at Eide Bailly. Compensation $92,000-120,000 Annually. Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity. Benefits Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program. Next Steps We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, LinkedIn or our About Us page. For extra assistance in your job search journey, explore EB Career Resources-a complimentary external tool that offers career exploration, resume workshops, interview prep and other professional development options. Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws. #LI-LH1 #LI-HYBRID

The Job Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our Crop Insurance clients. As a Crop Insurance Client Manager, you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our Crop Insurance clients. We've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities. From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success. What You'll Be Doing Work with customers and carriers to handle incoming service requests. Manage commercial Crop Insurance accounts: including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy. Analysis: Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage. Update customer information: keep accurate, up-to-date records on customers in our agency management system. You enjoy being organized and maintain accuracy at all levels. Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities. Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service. Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team. Who We're Looking For You have extensive knowledge of risks associated with Crop Insurance, including but not limited to, multi-peril, whole farm and pasture rangeland forage coverages. We prefer you have at least 3-5 years' experience working in Crop Insurance. You're a client service advocate. You're passionate about delivering an exceptional level of customer service and support. You're ready to throw all stereotypes of “insurance” out the window and love your job. You're smart. You understand business and people. You're good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy. You're a team player. You maintain positive relationships with your colleagues-and you enjoy it. You're that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers. You love to learn. You're earnest about improving and pursuing professional development. You can adapt-because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes. You're ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.) You embrace our core values: accountability, balance, excellence, integrity, respect and humanity. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. The Perks: We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $49,000-$91,300/year. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis. Who you are is who we are. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com #MMANW

Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills

Hybrid: Candidate must live in Washington State or be willing to relocate. Compensation: $138000-$162,000 Annually This managing level employee is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or advanced actuarial models, and assessing, analyzing, and interpreting financial risk and opportunity for presentation to mid-level stakeholders. Essential Responsibilities: Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly. Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; recommending report needs; and presenting results internally to mid-level leadership. Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, pricing, reserve, valuation , cash flow analysis; interpreting product line performance, risk, and assumptions used in product development; and coaches and develops staff while ensuring business needs or requirements are met. Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment; and ensuring staff completes activities. Assesses, analyzes and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses; and coaches and develops staff while ensuring business needs or requirements are met. Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice; and coaches and develops staff while ensuring business needs or requirements are met. Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs; and coaches and develops staff while ensuring business needs or requirements are met. Qualifications: Minimum Qualifications: Associate of the Casualty Actuarial Society Certificate OR Associate of the Society of Actuaries Certificate Bachelors degree in mathematics or related field AND Minimum seven (7) years actuarial experience. Additional equivalent work experience in a directly related field may be substituted for the degree requirements Benefits Generous vacation, holiday, and sick leave Medical care (including prescriptions), vision, mental health, and dental care Disability and life insurance coverage Educational opportunities and tuition reimbursement Employee assistance programs Health care, dependent care, and transit spending account options Retirement plans

CCG Talent Management is not only a business solutions company but a company that believes success starts with the individual. CCG Business Solutions has been consulting and providing talent placement services since 2007. Our team understands the principles of connecting purpose to business. We are currently recruiting for a Manager, Actuarial Services. Job Description The Manager, Actuarial Services is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or advanced actuarial models, and assessing, analyzing, and interpreting financial risk and opportunity for presentation to mid-level stakeholders. Responsibilities Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly. Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; recommending report needs; and presenting results internally to mid-level leadership. Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, pricing, reserve, valuation, and cash flow analysis; interpreting product line performance, risk, and assumptions used in product development; and coaches and develops staff while ensuring business needs or requirements are met. Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment; and ensuring staff completes activities. Assesses, analyzes, and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses; and coaches and develops staff while ensuring business needs or requirements are met. Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice; and coaches and develops staff while ensuring business needs or requirements are met. Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs; and coaches and develops staff while ensuring business needs or requirements are met. Qualifications Associate of the Casualty Actuarial Society Certificate OR Associate of the Society of Actuaries Certificate Bachelors degree in mathematics or related field AND Minimum seven (7) years actuarial experience. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Additional Information Salary Range - $138,000 -$162,000 12% Annual Bonus All your information will be kept confidential according to EEO guidelines.

Job Description Lead Spokane Valley's top team of plumbers! Raptor Rooter & Plumbing seeks a full-time Plumbing Service Manager ready for a career boost. Join our team to earn $90,000 - $130,000/year and enjoy these benefits: Health, dental, and vision Employee assistance program 401(k) with 3% match PTO (after 6 months) Corporate discount at local fitness center Employee education program that covers classes and licensing fees for certain licenses Consistent schedule Options for growth within the company This is a full-time lead plumber position. You will work standard business hours with flexibility to support our 24/7 emergency service. WHO WE ARE Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night. In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further! ARE YOU THE PLUMBING SERVICE MANAGER WE NEED? As a Plumbing Service Manager, you'll assist plumbers and helpers by solving problems and answering questions to ensure smooth job completion. You'll provide quality field training to technicians (once per month) and lead weekly technical and sales training. Providing constructive feedback on service issues and monitoring monthly performance will also be key. Your ability to create and monitor performance standards will keep technicians and customer service reps on track. Collaborating with the business manager on equipment needs, orders, and policies will be another aspect. Administratively, you will review ServiceTitan and invoices for pricing accuracy, missing items, and upsell opportunities. REQUIRED EXPERIENCE & ABILITIES: 5+ years of experience as a service plumber 2+ years of management experience preferred 2+ years of business school education PL02 certification PL01 certification - preferred Ability to identify training needs and develop training programs Ability to set standards and conduct performance reviews Ability to meet revenue targets and identify new streams of income Ability to take phone calls on weekends until 10:00 pm Ability to professionally handle customer complaints ServiceTitan proficiency Valid driver's license High school degree or equivalent DESIRED TRAITS: Excellent leadership and interpersonal skills Reliable, persistent, and a self-starter mentality Willingness to learn more Ready to lead our plumbers as a Plumbing Service Manager? Fill out our mobile-friendly 3-minute initial application now! Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of the background testing. Job Posted by ApplicantPro

Job Description Principal Duties and Responsibilities include but are not limited to: Perform daily work review with individual Service Technicians, Installers. Review paperwork to ensure complete and get to the Hub for processing. Identify opportunities to increase revenue through lead generation, approved incentive programs, equipment upgrades, and service call upselling. Consistently monitor and administer company policies and procedures to the team. Enforce minimum performance standards for call-backs, stops per day and overall productivity. Coach, train and counsel employees and address performance issues in a timely manner. Spend a minimum of 50% of time in the field performing service work or performing “Ride-Along Training Missions” to monitor and improve the performance of the team. Ensure in-house repairs and reconditioning of all reusable equipment are performed to company specifications. Respond promptly to requests for involvement with customer inquiries, as requested by the office for input via mobile device while in the field and laptop computer. Respond directly to customer as requested and required. Visit any and all damage claims, and work with local and corporate management to ensure the proper filing of all general liability, auto and workers compensation claims is performed timely and accurately. Assemble pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering. Install pipe assemblies, fittings, and valves for water treatment equipment using hand or power tools. Complete basic installation and removal of water treatment equipment. Ensure all Service, Route and Warehouse personnel receive an annual performance and salary review in a timely manner and by the due date assigned. Review open service orders and open route tickets as requested by the Admin. Group Conduct Weekly safety meetings, maintain the local safety program and incentive plans, and document attendance and topics covered. Distribute and communicate all service and installation manuals, service tip sheets and product bulletins as updated to the field service crew members. Achieve and exceed budgeted service and installation revenue, as well as gross margins by working with the General Manager. Maintain an organized and neat warehouse. Manage, maintain and secure equipment inventory and supplies. Keep inventory control log current and in balance. Adhere to all defined fleet PM schedules, and ensure all drivers properly inspect and maintain the vehicles. Enforce all company fleet requirements and meet all federal or DOT regulations including driver qualification files. Must abide by all company policies as contained in the company employee handbook. Minimum Requirements: Plumbing and mechanical experience a plus. 3-5 years front line supervisory or management experience 3-5 years water treatment experience preferred Working knowledge of Microsoft Office programs, specifically Excel, Outlook and Word Valid driver's license and all state mandated special motor vehicle operations certificates Ability to motivate and lead others Outstanding communication and follow through customer service skills Training may require out of town travel and stay for training Physical Requirements: Occasional lifting and carrying of water treatment equipment, bottled water and coolers, salt, and any other products or supplies for the business Transportation by two-wheel cart, objects weighing 50 - 100 pounds as needed Significant walking and standing Work Environment: While performing the duties of this job, the employee frequently works in outside weather conditions and therefore could be exposed to a variety of elements. Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Compensation: $80,000-85,000K/Year Benefits: Employees of Culligan receive a competitive benefits package and exclusive privileges, including: Medical Dental Vision 401(K) Product Discounts Paid Time Off Culligan has over 85 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability. Culligan by WaterCo is an Equal Opportunity Employer. #PRO

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: We are currently searching for a Manager to join our Transaction Advisory Service team within our Financial Advisory Services team. This is a great opportunity to be a valued business advisor and provide due diligence and transaction advisory services to our clients to meet their complex financial needs. You will work side-by-side with firm leadership to serve clients and build the business, having a direct impact on the firm's success. As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. You will enjoy this role if: * You are looking for an opportunity to build your career in a specific industry, becoming an industry expert to the clients you serve - Baker Tilly Industries * You can see yourself as a trusted business advisor, working face-to-face with clients to find creative solutions to complex accounting and business challenges * You want to work for a leading CPA advisory firm that serves middle market clients and whose owners have both their clients' and employees' best interests in mind and are transparent in their decisions * You value your development and want to work for a firm that provides you the autonomy to own your schedule and career through structured programs (ask us about My Time Off, My Development and Dress for Your Day!) * You want to contribute to your engagement team's professional growth and develop your own leadership skills to build a career with endless opportunities now, for tomorrow What You Will Do: * Data gathering, document review and preparation of quality of earnings reports. * Research and financial analysis of target companies. * Due diligence for both buy side and sell side transactions. * Communication with clients to ensure delivery of exceptional client service. * Participate in various marketing and recruiting activities of the firm. * Opportunities for career development and to advance within the transaction advisory services group. * Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community * Invest in your professional development individually and through participation in firm wide learning and development programs * Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals Successful candidates will have: * 6+ years' experience in a large accounting firm in audit, financial advisory or transaction service lines * Relevant bachelor's degree in accounting, finance or related * Certified public accountant (CPA) preferred, not required * High motivation, initiative and positive attitude * Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately * Intermediate modeling and excel skills, experience conducting complex quantitative and qualitative financial analysis and ability to generate data-driven insights * Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities * Excellent verbal and written communication, experience presenting analyses to management and ability to lead and drive initiatives * Ability to work effectively and thrive in a team environment with all levels of client personnel in various industries * Ability to comfortably interact with senior level client personnel, including supporting the preparation of and participating in executive briefings The compensation range for this role is $114,000-$180,000. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Let's Connect APPLY TODAY To Schedule Your On Site Interview!Text Goodyear to 66866 to connect with a recruiter! The pay range for this position is $28. 00 - $33. 00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets. General Description: As a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction. Responsibilities will include but not be limited to: Assist Center Manager in achieving sales, units, and profited budgeted objectives. Ensure proper service estimates are delivered to the customer. Quote tire prices accurately, including trade-ins. Complete work orders, PM checklists, and other paperwork effectively and efficiently. Responsible for efficiently processing billing Control and protect the assets of the company by maintaining awareness of inventory levels. Provide Service Excellence, Always to meet the service goals of the location and needs of the customer. Assist the Center Manager with hiring, training, and managing associates. Train new and existing associates. Communicate specific work assignments and responsibilities to associates. Assist the Center Manager in ensuring proper staffing levels with qualified personnel. Assist associates in technical areas as needed. Facilitate effective communication throughout the center by working closely with the Center Manager. Operate the Service Department as an accident free/safe workplace. Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting Basic Requirements: Minimum 2 years management experience Prior commercial tire experience Must be willing to work scheduled shifts including nights and weekends. Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements. Be at least 21 years of age. No relocation is being offered for this position Candidates must be legally authorized to work in the U. S. without company sponsorship now or in the future Preferred Qualifications: High School or GED Relevant commercial tire service and/or management experience. Candidate Criteria: Strong oral and written communication ability. Commitment to follow all safety procedures and work in a safe manner. Must be able to work in a results-oriented, fast-paced environment as part of a team. Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions. Application Process Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device. If you pass, you'll receive an invitation to schedule a phone or in-person interview. Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.

Clean Harbors in Spokane, WA is seeking a Field Services Branch Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day management, as well as providing direction, growth and ensuring the success of the Company and its Employees. Having a strong sales aptitude is an asset, this role is responsible to drive revenue growth, and quoting. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Why work for Clean Harbors? Health and Safety is our #1 priority and we live it 3-6-5! Focus on maintaining sustainability and cleaning the Earth Recruiting Pay range: $100,000-$115,000 with bonus opportunity Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match Own part of the company with our Employee Stock Purchase Plan Opportunities for growth and development for all the stages of your career Company paid training and tuition reimbursement

Job Shift: Monday - Friday 8:30am - 5:00pm The Groundskeeper is responsible for maintaining the grounds and curb appeal. Responsibilities include but are not limited to: Assist Maintenance with property clean up and prop walks. Must be able to communicate effectively with all team members Operate vehicles or powered equipment, such as mowers, snow blowers, trash compactors, pruning saws etc. Gather and remove litter Remove animal waste Rake, mulch, and compost leaves. Maintains the highest level of customer service for prospects, residents, and vendors. Compliance with company standards and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC Requirements: High school diploma or equivalent Must be 18 years of age or older English language proficiency Great customer service Knowledge of environmental/industrial hazards as they apply to residential housing Benefits / Perks: Medical/Dental/Vision Company paid Life insurance AD&D insurance Vacation available after 90 days of full-time service 401(K) with employer match Employee Assistance Program (EAP) 6 Paid Holidays Referral Program Trip Giveaways/Challenges Sports Event Tickets Giveaways/Challenges Concert Ticket Giveaways/Challenges Continuing Education Employee Appreciation Events Environment: Fun, fair, kind, caring, safe, diverse, family-like atmosphere and always room for career growth!

FLSA Status: Exempt Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated” Meets and exceeds customer service experience and financial deadlines. Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism. Conduct audits through audio advisory and reporting. Take necessary action as needed. Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed. Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service. Processing is timely and accurate within established guidelines. Ensure Leads are maintaining expectations. Onboarding and training of new CSR's. Scheduling of CSR staff. Performs data entry. Assures CSR tasks are completed and accurate. Performs general clerical and administrative office duties, such as maintaining and organizing files. Assists in special projects as assigned. IT contact and resolution Training Materials maintained and updated. Oversee data posting and review NetSuite. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. P hysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other: Able to transfer/relocate to another facility/location without notice at any time. Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment. Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting. Benefits: Full-Time Employees For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met. Part-Time Employees: The company offers paid sick time to all employees once eligibility requirements are met. We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Lead Spokane Valley's top team of plumbers! Raptor Rooter & Plumbing seeks a full-time Plumbing Service Manager ready for a career boost. Join our team to earn $90,000 - $130,000/year and enjoy these benefits: Health, dental, and vision Employee assistance program 401(k) with 3% match PTO (after 6 months) Corporate discount at local fitness center Employee education program that covers classes and licensing fees for certain licenses Consistent schedule Options for growth within the company This is a full-time lead plumber position. You will work standard business hours with flexibility to support our 24/7 emergency service. WHO WE ARE Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night. In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further! ARE YOU THE PLUMBING SERVICE MANAGER WE NEED? As a Plumbing Service Manager, you'll assist plumbers and helpers by solving problems and answering questions to ensure smooth job completion. You'll provide quality field training to technicians (once per month) and lead weekly technical and sales training. Providing constructive feedback on service issues and monitoring monthly performance will also be key. Your ability to create and monitor performance standards will keep technicians and customer service reps on track. Collaborating with the business manager on equipment needs, orders, and policies will be another aspect. Administratively, you will review ServiceTitan and invoices for pricing accuracy, missing items, and upsell opportunities. REQUIRED EXPERIENCE & ABILITIES: 5+ years of experience as a service plumber 2+ years of management experience preferred 2+ years of business school education PL02 certification PL01 certification - preferred Ability to identify training needs and develop training programs Ability to set standards and conduct performance reviews Ability to meet revenue targets and identify new streams of income Ability to take phone calls on weekends until 10:00 pm Ability to professionally handle customer complaints ServiceTitan proficiency Valid driver's license High school degree or equivalent DESIRED TRAITS: Excellent leadership and interpersonal skills Reliable, persistent, and a self-starter mentality Willingness to learn more Ready to lead our plumbers as a Plumbing Service Manager? Fill out our mobile-friendly 3-minute initial application now! Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of the background testing.

**Let's Connect APPLY TODAY To Schedule Your On Site Interview!** **Text "Goodyear" to 66866 to connect with a recruiter!** **The pay range for this position is $28.00 - $33.00/** **hr** **; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. ** We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets. **General Description:** As a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction. **Responsibilities will include but not be limited to** : + Assist Center Manager in achieving sales, units, and profited budgeted objectives. + Ensure proper service estimates are delivered to the customer. + Quote tire prices accurately, including trade-ins. + Complete work orders, PM checklists, and other paperwork effectively and efficiently. + Responsible for efficiently processing billing + Control and protect the assets of the company by maintaining awareness of inventory levels. + Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer. + Assist the Center Manager with hiring, training, and managing associates. + Train new and existing associates. + Communicate specific work assignments and responsibilities to associates. + Assist the Center Manager in ensuring proper staffing levels with qualified personnel. + Assist associates in technical areas as needed. + Facilitate effective communication throughout the center by working closely with the Center Manager. + Operate the Service Department as an accident free/safe workplace. + Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting **Basic Requirements:** + Minimum 2 years management experience + Prior commercial tire experience + Must be willing to work scheduled shifts including nights and weekends. + Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements. + Be at least 21 years of age. + No relocation is being offered for this position + Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future **Preferred Qualifications:** + High School or GED + Relevant commercial tire service and/or management experience. **Candidate Criteria:** + Strong oral and written communication ability. + Commitment to follow all safety procedures and work in a safe manner. + Must be able to work in a results-oriented, fast-paced environment as part of a team. + Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions. **Application Process** + Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device. + If you pass, you'll receive an invitation to schedule a phone or in-person interview. + Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance. GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws and here for related information. See Goodyear's EEO & Affirmative Action Policy Affirmation here.