Post job

Customer service manager jobs in Springfield, MO

- 192 jobs
All
Customer Service Manager
Service Lead
Customer Experience Manager
Service Manager
Customer Service Supervisor
Office Manager/Customer Service
Service Center Manager
Client Services Manager
Call Center Director
Customer Care Manager
Business Process Manager
District Manager
  • Customer Service Manager

    Habitat for Humanity of Springfield Mo 3.8company rating

    Customer service manager job in Springfield, MO

    JOB TITLE: Customer Service Manager FLSA STATUS: Non-Exempt REPORTS TO: Assistant ReStore Director ORGANIZATIONAL MISSION Seeking to put God's love into action, Habitat for Humanity brings people together to build homes, communities and hope. PRIMARY PURPOSE OF JOB The Floor Manager at Habitat for Humanity ReStore plays a vital role in leading the day-to-day operations of the sales floor. This position is responsible for supervising volunteers, ensuring excellent customer service, maintaining a clean and organized retail environment, and supporting sales and merchandising strategies. Responsible for interacting with customers to ensure their needs are being met and their purchase is maximized. In addition, all floor presentations of products and safety are to be ensured with regular and documented "walkthroughs" of the floor. The Floor Manager helps drive revenue to fund Habitat's mission of building and repairing safe, affordable housing in our community. TEAM LEADERSHIP Supervise and provide direction to floor staff and volunteers during daily operations. Train new staff and volunteers on safety, procedures, and customer service expectations. Foster a positive, mission-driven team culture focused on accountability and collaboration. INVENTORY MANAGEMENT Track inventory levels for purchased products, forecast demand, and ensure merchandise is stocked on the shelves at all times. For donated inventory, manage placing of inventory to accommodate constant influx of donations and present them well. Give feedback to the team on what donated categories are selling, not selling, under or over-stocked, etc. POLICY ENFORCEMENT Ensure employees and volunteers follow company policies, such as health and safety, dress code, and other matters WORK ENVIRONMENT Maintain a positive work environment and ensure staff and volunteers perform effectively BACKUP DUTIES This position will be required to back up other positions as necessary including cashier and receiving among others. KNOWLEDGE, SKILLS, AND ABILITIES Commitment to the Habitat for Humanity concept, core values, principles, and covenant, as well as willingness to work on a collaborative team. 2+ years of retail, warehouse, or store floor leadership experience preferred. Strong interpersonal and communication skills. Ability to lead and motivate volunteers with diverse backgrounds. Basic computer skills and familiarity with POS systems. Ability to lift up to 50 lbs, stand for extended periods, and work in a fast-paced retail/warehouse environment. Some knowledge of building materials, tools, or construction is a plus. CORE COMPETENCIES Partner Focus: Ensuring that our partner' perspective (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) is a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization. Leading through the Habitat for Humanity Vision and Mission: Keeping the Habitat for Humanity vision and mission at the forefront of all associate's decision-making and action. Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships. Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals. Managing Work (includes Time Management): Effectively managing one's time and resources to ensure that work is completed efficiently. Safety Awareness: Identifying and correcting conditions that affect employee safety; upholding safety standards. PHYSICAL CONTEXT AND WORK ENVIRONMENT Physical Requirements / Percentage of Work Time Spent on Activity Hearing: Must be able to hear well enough to communicate with the public. 75-100% Sitting: Must be able to sit for long periods of time. 0-24% Standing/Walking: Must be able to move about the work area. 75-100% Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up and/or arrange goods. 50-75% Lifting/Pulling/Pushing: Must be able to lift more than 50 lbs. with or without reasonable assistance. 0-24% Grasping/Feeling: Must be able to carry and handle donations and goods for sale. 50-75% The work environment includes exposure to extreme or varying weather conditions particularly heat, cold, rain or snow. Depending on the task, work may be performed indoors or outdoors with a moderate level of noise. May be exposed to mold, dust, paint, chemicals, cleaning solutions or other substances. The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
    $32k-53k yearly est. 17d ago
  • Industrial Client Service Leader - Electric Utilities

    CDM Smith 4.8company rating

    Customer service manager job in Springfield, MO

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate our successfully growing business with electric utility clients across the US. This person will lead our growth in the utility sector by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects to electric utilities including T&D, substations, generation, civil works, geotechnical, and environmental projects.. This individual has helped utility clients successfully implement power grid upgrades, expansion, resilience, and sustaining capital projects and programs as well as general infrastructure and facility capital projects, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major utility clients in the U.S. - Developing and maintaining high value relationships with utility clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Electric Utilities **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with demonstrated client relationship building in the investor-owned and publicly-owned power utility sectors. - Bachelor's or Master's degree in engineering preferred - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 30% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $119.8k-209.7k yearly 60d+ ago
  • Worldwide Aircraft Services Lead Avionics Supervisor

    Worldwide Aircraft Services

    Customer service manager job in Springfield, MO

    Job Description We are committed to providing a stable, growth-oriented and inspiring work environment that offers opportunities for professional, personal and financial growth. If you are interested in joining a growing team, where YOU are our most valuable asset, then WASI is the place for you. Responsible for the effective use of available manpower to accomplish task assignments as requested by WASI Management to the highest level of reliability and safety in accordance with all applicable WASI, manufacturer and FAA policies, procedures, manuals and regulations. DUTIES/RESPONSIBILITIES: • Performs aircraft maintenance to include inspection, operational test, repair, and modification of aircraft electrical/avionics systems. • Applies advanced technical knowledge to solve complex problems and to provide technical assistance, guidance and instruction to other employees as needed. • Possess a high degree of expertise on aircraft electrical/avionics systems. • Demonstrates in-depth knowledge of applicable maintenance/technical manuals and publications, and special tools and test equipment. • Must be familiar with operational capabilities and limitations of electrical/avionics systems. • Possess a thorough working knowledge of the detection, prevention, and treatment of corrosion. • Performs the troubleshooting and rewiring of complex avionics/electrical systems and subsystems discrepancies and modifications. • Uses and interprets schematic diagrams to diagnose and repair malfunctioning avionics, electrical systems, and environmental systems in accordance with the Company maintenance program. • Use precision measuring instruments and test equipment to conduct operational and functional checks of installed avionics, electrical, and environmental systems in accordance with the Company maintenance program. • Modifies Company aircraft in accordance with approved engineering orders, STCs, and properly documents completion of modification. • Maintains and repairs aircraft avionics, electrical, and flight environment/air data components in accordance with Company and manufacturer's manuals, including policies, bulletins, and orders. SUPERVISORY RESPONSIBILITIES: • The Avionics Supervisor is responsible to the GM for managing the avionics, electrical, and environmental system maintenance effort for Worldwide Aircraft Services, Inc. This includes maintaining, installing, removing, and replacing avionics systems and components on Company aircraft. • Provides day to day oversight of the avionics personnel, managing the technicians to meet scheduled and unscheduled maintenance requirements. • Ensures compliance with safety policies and procedures found in Company manuals. • Recommend budget and manpower needs to ensure sufficient resources (workforce, tooling, and spares) are available to meet demands. • Manage special projects developed such as STCs, modifications, etc. • Attend available schools and keep current on the latest aircraft changes and modifications. • Enhance interdepartmental relations through close coordination on electrical systems maintenance issues. • Assists with technical support to line stations as required. • Develops Company work cards and procedures relating to system testing and maintenance. • Advises on proposed avionics, electrical, and environmental modifications. • Assist other Company personnel in repairing malfunctioning aircraft avionics, electrical, and environmental systems. • Track and evaluate new avionics software upgrades that apply to Company aircraft. Notify the Planner and Records Department of software upgrades that need to be incorporated. • Reviews departmental capabilities and seek out other opportunities for expansion. • Responsible for the evaluation, training, progression, and hiring of avionics technicians. • Point of contact for Avionics Systems. • Initiates avionics EOs, TDAs and FCDs as required. • Manages aircraft FDR and CVR data systems. • Performs other duties as assigned by the General Manager. • Ensure Avionics technicians maintain current training status on tasks assigned. • Ensure all paperwork is complete and accurate on all aircraft and components completed by the Avionics Department in accordance with WASI policy and procedures. QUALIFICATIONS: • Airframe and Power Plant License preferred • Must have two years avionics troubleshooting experience on equipment typically installed on aircraft. • Extensive knowledge of aircraft avionics systems functions and interactions. • Preferred Experience performing checks and recertification of altimeters/encoding and transponders in accordance with FAA regulations and manufacturer specifications • Thorough working knowledge of all current FAA Regulations. • Thorough working knowledge and use of MM, IPC, SRM and other manufacturers repair and troubleshooting documents. • Thorough working knowledge of blueprints, work orders and task cards to determine type of configuration and special instructions prior to installation. • Extensive knowledge of aircraft accessories, components, and other hardware. • Comprehensive knowledge of estimating hours and materials for completing projects. • Complete knowledge of aircraft fasteners and applications. • Complete knowledge of all related skill area machines, equipment, and hand tools. • Ability to operate aircraft systems. • Ability to do engine "run-up" and "trim engines". • High School diploma or equivalent. • Must have a good command of the English language, both written and verbal. • Must possess a valid driver's license. SPECIAL POSITION REQUIREMENTS: Wear appropriate PPE as designated in each work area (e.g., safety glasses, etc.) TRAINING REQUIREMENTS: • Must successfully complete WASI indoctrination training within 90 days of hire. • Must successfully complete WASI training as assigned. • Quality System Awareness WORKING CONDITIONS AND PHYSICAL EFFORT: Work performed in a hangar environment on a regular basis. Occasional travel to line stations. Exposed to any number of elements but with none present to the extent of being disagreeable. May work at different workstations as needs require or shifts from one station \ location to another. Worldwide Aircraft Services, Inc., is an equal opportunity employer.
    $44k-92k yearly est. 29d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Springfield, MO

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities * Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. * Ensure adequate operational coverage; responsible for scheduling and manpower utilization * Maintain a safe, dependable and consistent operation * Conduct Agent observations * Schedule and administer local training including new hire training * Investigates and resolves operational issues as well as customer service issues * Will be provided company uniforms and must adhere to uniform policy * Participates on operational conference calls, station audits and prepares various reports * Maintains records such as time and attendance, personnel files and performance * Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. * Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience * Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees * Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings * Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time * Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials * Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight * Collaborate with the internal team to ensure a safe and on-time departure * May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyoversight Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements * Minimum Age: 18 * High school diploma or GED equivalent * Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. * Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. * Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis * Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity * Must be able to perform all duties in various weather conditions and time constraints * Ability to read, write, fluently speak and understand the English language * Possess the legal right to work in the United States Position Preferences * A minimum of one year of customer service experience * Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details * Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible * Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable * In locations handling US mail, must be able to pass a US Postal Service background check * This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $31k-39k yearly est. Auto-Apply 60d+ ago
  • Service Manager

    Hy-Vee 4.4company rating

    Customer service manager job in Springfield, MO

    Additional Considerations (if any): * At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies: * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. * Makes an effort to learn customers' names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Performs as a leader and role model and maintains positive employee relations. * Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. * Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. * Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. * Ensures proper customer service throughout the store and addresses specific customer issues. * Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. * Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. * Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. * Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) * Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. * Trains workers in store policies, department procedures, and job duties. * Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. * Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. * Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. * Explains store services to potential personal and business account customers to generate additional business for the store. * Understands the basics of store accounting. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to company policies and individual store guidelines. * Reports to work when scheduled and on time. Secondary Duties and Responsibilities: * Determines the motivational needs of employees and provides the appropriate environment. * Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). * Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. * Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). * Handles cash registers. * Recommends cost reduction programs. * Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. * Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. * Assists in other areas of store as needed. * Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: * Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. * Ability to do arithmetic calculations involving fractions, decimals, and percentages. * Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience: * High School or equivalent experience. * Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports): * Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. * Selects new employees and acts on employee problems. * Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements: * Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. * Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. The anticipated hourly starting wage for this position is $16.50 to $20.60 depending on experience. For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.
    $16.5-20.6 hourly Auto-Apply 17d ago
  • Retail Customer Experience Manager

    Michaels 4.2company rating

    Customer service manager job in Springfield, MO

    Store - SPRINGFIELD, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $31k-47k yearly est. Auto-Apply 2d ago
  • Customer Experience Manager

    Home Depot u 4.6company rating

    Customer service manager job in Springfield, MO

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. Key Responsibilities: 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast. 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. Direct Manager/Direct Reports: This Position typically reports to Store Manager This Position has 0 Direct Reports Travel Requirements: No travel required. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: None Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: None Minimum Years of Work Experience: 1 Preferred Years of Work Experience: None Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented Directs Work Builds Effective Teams Drives Engagement For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $54,500 - $62,500
    $54.5k-62.5k yearly Auto-Apply 9d ago
  • Call Center Talent Pool Req (Missouri)

    Freedomcare

    Customer service manager job in Springfield, MO

    Make a Difference in Healthcare: Join FreedomCare in Missouri! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Missouri. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Missouri office 2-3 days per week. Our Missouri offices are located in Springfield, St. Louis and Kansas City. **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD
    $18-22 hourly Auto-Apply 37d ago
  • Financials ERP Business Process Manager

    Forvis, LLP

    Customer service manager job in Springfield, MO

    Description & Requirements We are seeking a detail-oriented and highly skilled Financials ERP Business Process Manager with experience in Workday Financials to join our National Finance Practice Management team. This role oversees and optimizes enterprise financial processes on the Workday platform, acting as a liaison between Finance, Procurement, and IT. Responsibilities include ensuring Workday Financials supports efficient, compliant operations, as well as process design, solution oversight, system enhancements, testing and ongoing improvements. What You Will Do: * Serve as the Workday Financials Administrator for business processes Revenue to Cash, Facilities, Capex, Personnel, Equity, Partner Operations, Procure to Pay, Intercompany, Allocations and FX. * Understand Workday security and design roles to safeguard assets and reduce risk of fraudulent financial reporting. * Establish a culture of ownership and precision. * Establish a culture of Unmatched Client Experience within the organization. * Establish and foster a culture of change management and change agility within the accounting team based on Forvis Mazars guidelines. * Evaluate existing processes and implement best practices to improve efficiency, data integrity, and system utilization. * Lead process standardization and harmonization across business units and regions. * Configure, maintain, and optimize Workday Financials modules including: * Financial Accounting * Supplier Accounts * Customer Accounts * Business Assets * Procurement * Expenses * Banking & Settlements * Collaborate with Workday technical teams on integrations, reporting, security roles and releases. * Lead Workday bi-annual release impact analyses and coordinate enhancements, regression testing and user adoption. * Partner with Finance, Accounting, Procurement, HR, IT and external partners to translate business needs into system and process requirements. * Serve as the primary liaison between Finance stakeholders and Workday technical teams. * Facilitate cross-functional workshops, requirements gathering and solution design sessions. * Lead and manage ERP-related initiatives including new module implementations, system upgrades and continuous improvement projects. * Lead the design, optimization, and governance of financial business processes within Workday * Drive system enhancements, configuration changes, and best practice adoption. * Drive change management activities including training materials, communications and end-user support. * Support integration, reporting, testing, and data integrity. * Provide guidance and training to end users and process owners. * Ensure data accuracy, governance, and compliance across all Workday Financials processes. * Collaborate with reporting teams to develop dashboards and analytics supporting key financial KPIs. * Identify opportunities to automate reporting and reduce manual effort. Minimum Qualifications: * Bachelor's Degree * 5+ years of relevant accounting experience with an advanced understanding of Generally Accepted Accounting Principles (GAAP) * Strong understanding of accounting operations and ERP transformation * Proficient in Workday Financials * Advanced expertise in Microsoft Excel * Certified Public Accountant Preferred Qualifications: * Master's Degree * Workday Financials Certification * 10+ years of relevant accounting experience #LI-CH1 New York City Pay Transparency Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs. New York Salary Range: NY Minimum Salary (USD) $ 121,400 NY Maximum Salary (USD) $ 202,400
    $121.4k-202.4k yearly 18d ago
  • Service Manager

    Cintas 4.4company rating

    Customer service manager job in Springfield, MO

    Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties. **Skills/Qualifications** Required + Valid driver's license + High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred Preferred + Management experience + Experience in industrial sales or customer service + Availability to start within two weeks after offer made/accepted Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** Service **Organization:** Fire **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift
    $41k-54k yearly est. 16d ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in Springfield, MO

    CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. WHAT YOU'LL DO * In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: * Making sure great tasting, high quality food is served * Helping to resolve food quality issues * Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed * Helping to resolve customer incidents and working to ensure positive customer experiences * Helping to monitor crew breaks, shift changes, shift meetings, and line schedules * Developing and cross training all front of house Crew * Assisting with Crew performance reviews * Developing future Service Leaders * Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork * Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary * Ensuring the proper quantity of supplies are available as needed WHAT YOU'LL BRING TO THE TABLE * Be able to understand and articulate Chipotle's Food With Integrity philosophy * Have knowledge and experience of cash handling policies and procedures * Have knowledge of Food Safety and health department matters * Have familiarity with office paperwork * Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location * Have a high school diploma * Have restaurant experience WHAT'S IN IT FOR YOU * Tuition assistance (100% coverage for select degrees or up to $5,250/year) * Free food (yes, really FREE) * Medical, dental, and vision insurance * Digital Tips * Paid time off * Holiday closures * Competitive compensation * Opportunities for advancement (80% of managers started as Crew) WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit ***************** Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. Job Restaurant Management Job Posting 12/22/2025 Job Number JR-2024-00007993 RefreshID JR-2024-00007993_20251222 StoreID 01090
    $29k-46k yearly est. 60d+ ago
  • Client Services Manager, Pediatrics & Adult Nursing

    Bayada Home Health Care 4.5company rating

    Customer service manager job in Springfield, MO

    Job Description BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Lee's Summit, MO Pediatrics and Adult Nursing home care office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients. Location: 3741 NE Troon Drive, Suite 100, Lees Summit, MO 64064 Responsibilities for the Client Services Manager: Provide superior customer service and quality home care Focus on managing coordination of client services and emergent scheduling issues Manage your Client Services Manager caseload while proactively growing it Build lasting relationships with clients, referral sources, payors and community organizations Develop strong, communicative relationships with the team Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.) Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees Qualifications for a Client Services Manager: Bachelor's degree is required Prior medical office or home care experience preferred Prior supervisory experience a plus Demonstrated record of successfully taking on increased responsibility (goal achievement) Ambition to grow and advance beyond current position Strong computer skills required (electronic medical record) Excellent communication and interpersonal skills Why you'll love BAYADA: Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment. Impactful Work- Make a meaningful impact in your local community Weekly Pay- Consistent weekly paychecks to keep your finances on track. Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered We offer a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule. Career Growth- Advancement opportunities to help you grow in your career. Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt. Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!! #LIRX #JoinBAYADA-RX As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
    $26k-41k yearly est. 27d ago
  • Customer Service Manager - In Office

    The Nuckolls Agency

    Customer service manager job in Bolivar, MO

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 3d ago
  • Retail Customer Experience Manager

    Michaels Stores 4.3company rating

    Customer service manager job in Springfield, MO

    Store - SPRINGFIELD, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $33k-40k yearly est. Auto-Apply 2d ago
  • System Center Service Manager

    Stem Xpert

    Customer service manager job in Springfield, MO

    TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients. Job Description Role: System Center Service Manager Location: Spring,TX Duration: Long-term Type: Contract Pay rate: Can Be Discussed (DOE) Under general supervision, participates in the analysis, design, testing, implementation and support of Microsoft System Center Service Manager 2012 R2. Partners with the business community in defining systems scope and objectives through research and fact-finding. Performs analysis of business and user needs, documents requirements, and assists development teams in implementing complex systems solutions. Competent to work in all phases of systems analysis and considers the business implications of the technology to the current business environment. Possesses a thorough understanding of Microsoft System Center Service Manager 2012 R2 with a reasonable understanding of current Microsoft SharePoint platforms. Reports directly to team lead or manager. Responsibilities • Functions as a liaison to multiple business units. Serves as point of contact for issue reporting, tracking, resolution and validation. • Aid in leading the analysis, design, testing, implementation, and support activities for Service Manager solutions • Use Service Manager experience/knowledge to offer up best practices/solutions to identified business needs/issues • Prepare documentation (requirements, recommendations, technical analysis) • Prepare Mockups/Prototypes based on Requirements/Recommendations - use knowledge of Service Manager features/tools to offer up “solutions” to the identified requirements • Troubleshoot any application side issues; document findings/solutions/fix, work with technical administrators to implement solution/fix • Work with business units to develop and/or maintain their reporting needs • Provide training for key stakeholders on current and future functionality • Champions development guidelines and standards • Develops and executes unit test plans and assists in the development and execution of system test plans • Strong understanding of Software Development Lifecycle (SDLC) Qualifications Qualifications • 6+ years of Administration/Analyst experience with at least 2 years focused in Service Manager related processes • Strong analytical and complex problem solving skills. • Working with all levels within an organization including senior executives, directors, managers, corporate and technical staff • Strong customer service skills and focus • Strong written and verbal communication skills • Strong organization and interpersonal skills • Enjoys working as a member of a team, fosters a team environment, is an active and positive participant in forming a team oriented culture. • Able to work independently balancing shifting workloads and priorities. • Demonstrates an aptitude for continuous learning and personal development (intellectually curious). • Time management, prioritization and organization with the ability to prioritize activities and lead multiple tasks at once • Experience implementing enterprise-wide solutions • Proven ability to train and communicate SCSM features and functions to non-technical audiences • Demonstrable experience administering SCSM • Experience creating reports with Microsoft SSRS and the Service Manager Data warehouse Technical Understanding: • General to advanced knowledge of the following System Center Service Manager concepts: o Reporting/data warehouse o Request offerings and templates o User security roles o Notification subscriptions and templates • Experience with System Center Orchestrator a plus • Exposure to Provance Asset Management/Data Management a plus • Experience with other applications in the System Center suite a plus • Experience with Powershell a plus • Experience with Service Manager Authoring a plus • Experience with SharePoint 2007 to SharePoint 2013 a plus Additional InformationThanks & Regards... Chris Zion Talent Acquisition chris at tekwissen dot com ************
    $28k-39k yearly est. 60d+ ago
  • System Center Service Manager

    Practice Xpert Inc. 3.7company rating

    Customer service manager job in Springfield, MO

    TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients. Job Description Role: System Center Service Manager Location: Spring,TX Duration: Long-term Type: Contract Pay rate: Can Be Discussed (DOE) Under general supervision, participates in the analysis, design, testing, implementation and support of Microsoft System Center Service Manager 2012 R2. Partners with the business community in defining systems scope and objectives through research and fact-finding. Performs analysis of business and user needs, documents requirements, and assists development teams in implementing complex systems solutions. Competent to work in all phases of systems analysis and considers the business implications of the technology to the current business environment. Possesses a thorough understanding of Microsoft System Center Service Manager 2012 R2 with a reasonable understanding of current Microsoft SharePoint platforms. Reports directly to team lead or manager. Responsibilities • Functions as a liaison to multiple business units. Serves as point of contact for issue reporting, tracking, resolution and validation. • Aid in leading the analysis, design, testing, implementation, and support activities for Service Manager solutions • Use Service Manager experience/knowledge to offer up best practices/solutions to identified business needs/issues • Prepare documentation (requirements, recommendations, technical analysis) • Prepare Mockups/Prototypes based on Requirements/Recommendations - use knowledge of Service Manager features/tools to offer up “solutions” to the identified requirements • Troubleshoot any application side issues; document findings/solutions/fix, work with technical administrators to implement solution/fix • Work with business units to develop and/or maintain their reporting needs • Provide training for key stakeholders on current and future functionality • Champions development guidelines and standards • Develops and executes unit test plans and assists in the development and execution of system test plans • Strong understanding of Software Development Lifecycle (SDLC) Qualifications Qualifications • 6+ years of Administration/Analyst experience with at least 2 years focused in Service Manager related processes • Strong analytical and complex problem solving skills. • Working with all levels within an organization including senior executives, directors, managers, corporate and technical staff • Strong customer service skills and focus • Strong written and verbal communication skills • Strong organization and interpersonal skills • Enjoys working as a member of a team, fosters a team environment, is an active and positive participant in forming a team oriented culture. • Able to work independently balancing shifting workloads and priorities. • Demonstrates an aptitude for continuous learning and personal development (intellectually curious). • Time management, prioritization and organization with the ability to prioritize activities and lead multiple tasks at once • Experience implementing enterprise-wide solutions • Proven ability to train and communicate SCSM features and functions to non-technical audiences • Demonstrable experience administering SCSM • Experience creating reports with Microsoft SSRS and the Service Manager Data warehouse Technical Understanding: • General to advanced knowledge of the following System Center Service Manager concepts: o Reporting/data warehouse o Request offerings and templates o User security roles o Notification subscriptions and templates • Experience with System Center Orchestrator a plus • Exposure to Provance Asset Management/Data Management a plus • Experience with other applications in the System Center suite a plus • Experience with Powershell a plus • Experience with Service Manager Authoring a plus • Experience with SharePoint 2007 to SharePoint 2013 a plus Additional Information Thanks & Regards... Chris Zion Talent Acquisition chris at tekwissen dot com ************
    $28k-35k yearly est. 8h ago
  • Sales and Service Manager

    24 Hour Fitness Worldwide, Inc. 4.7company rating

    Customer service manager job in Springfield, MO

    FULL-TIME Full-time The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals. ESSENTIAL DUTIES & RESPONSIBILTIES Leadership Excellence * Hires, trains and fosters continuous development of all Sales and Service team members. * Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences. * Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching. * Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings. * Manages overall performance, engagement, and personnel matters for Sales and Service team members. * Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs. * Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention. Sales Management & Personal Sales * Drives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings. * Develops business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary. * Establishes monthly, weekly and daily sales goals for all Sales and Services * Develops, executes and coordinates local club marketing activities. * Generates new business through lead management * Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members. * Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals. * Consistently achieves or exceeds personal and team sales goals. Member Experience * Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs. * Lead by example to provide a clean, friendly, well-maintained club to members and guests. * Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets. * Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content. * Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters. ORGANIZATION RELATIONSHIPS The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager. VARIABLE COMPENSATION: Team Members in this role are eligible to participate in 24 Hour Fitness's Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. QUALIFICATIONS Knowledge, Skills & Abilities * Positive and productive leadership, including motivating, coaching, and communicating with diverse groups * Possess a strong member centric focus and is comfortable in engaging with members in person. * Responds professionally to requests and inquiries from guests, members and team members. * Possesses strong organizational skills to execute and prioritize multiple tasks Minimum Educational Level/Certifications * High School Diploma or GED required * Bachelor's Degree preferred * Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization Minimum Work Experience and Qualifications * Prior management experience in service sales industry leading 4-10 employees preferred. * 1-2 years of experience in service sales preferred. * Fitness industry experience preferred. Physical Demands/ Environmental Conditions * Ability to work in club office; move about club floors and rooms * Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures * Ability to communicate telephonically with members * Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system * While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts * Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required * Able to work in a loud environment Travel Requirement * Availability to travel 10% of the time to attend training and meetings DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $19.00 - $22.00 FUNCTIONAL GROUP Club Management
    $19-22 hourly 13d ago
  • District Manager (QSR)

    Las Vegas Petroleum

    Customer service manager job in Springfield, MO

    A District Manager for quick serve (QSR) and fast casual restaurants plays a crucial role in overseeing the operations of multiple locations within a designated area. They are responsible for ensuring consistency in service, quality, and overall performance, while also driving business growth, customer satisfaction, and employee development. : District Manager (Quick Serve and Fast Casual Restaurants) Position Overview: The District Manager is responsible for managing a group of quick-serve and fast-casual restaurants within a defined geographic region. This role involves overseeing day-to-day operations, managing team performance, ensuring adherence to company standards, and driving growth in sales and profitability. Key Responsibilities: Operations Management: Supervise and ensure the efficient operation of all restaurants in the district, adhering to company policies and procedures. Implement operational strategies to maximize profitability, streamline operations, and ensure customer satisfaction. Monitor and manage inventory, labor, and supply costs for all locations in the district. Conduct regular restaurant audits to ensure compliance with health, safety, and cleanliness standards. Manage food quality and service consistency across all locations. Team Leadership: Lead, mentor, and develop restaurant managers and staff, ensuring they are motivated, trained, and properly equipped to succeed. Conduct performance reviews and provide constructive feedback for restaurant management teams. Foster a positive work culture that emphasizes teamwork, accountability, and high standards. Organize training programs for team members and management to ensure alignment with company values and operational standards. Sales and Profitability: Monitor and analyze financial performance for each restaurant within the district. Develop and implement local marketing initiatives to increase brand awareness and drive sales. Work with restaurant managers to set and achieve sales goals, as well as identify and address areas for improvement. Ensure adherence to budgeting and cost control measures, including labor and food costs. Customer Experience: Monitor customer feedback and ensure a high level of customer satisfaction across all locations. Address customer complaints and resolve issues promptly to maintain a positive brand reputation. Encourage and implement customer loyalty initiatives and promotions to drive repeat business. Reporting and Communication: Provide regular reports to upper management on district performance, including financial results, customer satisfaction, and team performance. Communicate effectively with restaurant managers to ensure alignment on goals, challenges, and solutions. Collaborate with cross-functional teams, including marketing, HR, and operations, to execute company strategies. Compliance: Ensure compliance with all local, state, and federal regulations related to food safety, labor laws, and health standards. Stay updated on industry trends and regulatory changes to maintain compliance and operational excellence. Qualifications: 5+ years of experience in restaurant management, with at least 2 years in a multi-unit or district manager role. Strong understanding of the quick serve and fast-casual restaurant industries. Proven ability to manage, train, and develop staff. Excellent financial acumen and the ability to analyze P&L statements, sales data, and operational metrics. Strong communication, leadership, and interpersonal skills. Ability to multitask, prioritize, and solve problems in a fast-paced environment. Proficient in Microsoft Office and restaurant management software. A flexible and adaptable approach to meeting business needs. Valid driver's license and reliable transportation (for travel between locations). Education: A bachelor's degree in business management, hospitality, or a related field is preferred, but not required. Additional Skills/Experience: Previous experience in quick-serve or fast-casual dining is highly desirable. Strong knowledge of marketing strategies, customer engagement, and business development. Working Conditions: This position requires frequent travel to various restaurant locations within the district. Flexible hours, including evenings, weekends, and holidays, may be necessary. This job description is intended to outline the general duties and responsibilities of the District Manager role for quick-serve and fast-casual restaurants. Specific tasks and duties may vary depending on the organization's needs.
    $64k-107k yearly est. Auto-Apply 60d+ ago
  • Office Customer Service Manager

    Hartville Mo Town and Country 4.0company rating

    Customer service manager job in Hartville, MO

    Job Description $15.00 Per Hour Full Time, Part Time Office/Customer Service Clerks play a key role in delivering exceptional service and supporting efficient store operations. Responsibilities include answering and routing incoming calls, assisting customers with inquiries, resolving issues, issuing money orders, providing rain checks, processing bill payments, and selling convenience items such as postage stamps and tobacco products. Clerks may also balance cash drawers, prepare store deposits, and complete required paperwork. This role includes cashier duties, providing fast, friendly, and accurate checkout services using computerized point-of-sale systems. Strong accuracy and basic math skills are essential, along with the ability to quickly learn product identification codes, weekly promotional items, and general store layout. Proficiency in Microsoft Office-especially Excel and Outlook-is preferred. Additional responsibilities include bagging customer orders, assisting customers in locating products, restocking and maintaining clean check stands, and returning misplaced merchandise to the appropriate shelves. As an Equal Opportunity Employer, the Company considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, genetic info or any other characteristic or protected class as defined by state and federal law. Requirements/Responsibilities Physical Requirements: • Frequently lift 35 pounds and occasionally lift up to 50 pounds • Stand, Reach, Stoop, Kneel, Bend, Move, Communicate Special Instructions Please do not send emails, resumes, or call the locations Simply submit a ZippyApp application package which may include: ~Common Employment Application ~Resume ~Cover Letter ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $15 hourly 13d ago
  • Customer Service Manager

    Habitat for Humanity of Springfield Mo 3.8company rating

    Customer service manager job in Springfield, MO

    Job DescriptionSalary: $19.25/hr JOB TITLE: Customer Service Manager FLSA STATUS: Non-Exempt REPORTS TO: Assistant ReStore Director ORGANIZATIONAL MISSION Seeking to put Gods love into action, Habitat for Humanity brings people together to build homes, communities and hope. PRIMARY PURPOSE OF JOB The Floor Manager at Habitat for Humanity ReStore plays a vital role in leading the day-to-day operations of the sales floor. This position is responsible for supervising volunteers, ensuring excellent customer service, maintaining a clean and organized retail environment, and supporting sales and merchandising strategies. Responsible for interacting with customers to ensure their needs are being met and their purchase is maximized. In addition, all floor presentations of products and safety are to be ensured with regular and documented "walkthroughs" of the floor. The Floor Manager helps drive revenue to fund Habitat's mission of building and repairing safe, affordable housing in our community. TEAM LEADERSHIP Supervise and provide direction to floor staff and volunteers during daily operations. Train new staff and volunteers on safety, procedures, and customer service expectations. Foster a positive, mission-driven team culture focused on accountability and collaboration. INVENTORY MANAGEMENT Track inventory levels for purchased products, forecast demand, and ensure merchandise is stocked on the shelves at all times. For donated inventory, manage placing of inventory to accommodate constant influx of donations and present them well. Give feedback to the team on what donated categories are selling, not selling, under or over-stocked, etc. POLICY ENFORCEMENT Ensure employees and volunteers follow company policies, such as health and safety, dress code, and other matters WORK ENVIRONMENT Maintain a positive work environment and ensure staff and volunteers perform effectively BACKUP DUTIES This position will be required to back up other positions as necessary including cashier and receiving among others. KNOWLEDGE, SKILLS, AND ABILITIES Commitment to the Habitat for Humanity concept, core values, principles, and covenant, as well as willingness to work on a collaborative team. 2+ years of retail, warehouse, or store floor leadership experience preferred. Strong interpersonal and communication skills. Ability to lead and motivate volunteers with diverse backgrounds. Basic computer skills and familiarity with POS systems. Ability to lift up to 50 lbs, stand for extended periods, and work in a fast-paced retail/warehouse environment. Some knowledge of building materials, tools, or construction is a plus. CORE COMPETENCIES Partner Focus: Ensuring that our partner perspective (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) is a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization. Leading through the Habitat for Humanity Vision and Mission: Keeping the Habitat for Humanity vision and mission at the forefront of all associates decision-making and action. Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships. Engagement Readiness: Demonstrating a willingness to commit to ones work and to invest ones time, talent, and best efforts in accomplishing organizational goals. Managing Work (includes Time Management): Effectively managing ones time and resources to ensure that work is completed efficiently. Safety Awareness: Identifying and correcting conditions that affect employee safety; upholding safety standards. PHYSICAL CONTEXT AND WORK ENVIRONMENT Physical Requirements / Percentage of Work Time Spent on Activity Hearing: Must be able to hear well enough to communicate with the public. 75-100% Sitting: Must be able to sit for long periods of time. 0-24% Standing/Walking: Must be able to move about the work area. 75-100% Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up and/or arrange goods. 50-75% Lifting/Pulling/Pushing: Must be able to lift more than 50 lbs. with or without reasonable assistance. 0-24% Grasping/Feeling: Must be able to carry and handle donations and goods for sale. 50-75% The work environment includes exposure to extreme or varying weather conditions particularly heat, cold, rain or snow. Depending on the task, work may be performed indoors or outdoors with a moderate level of noise. May be exposed to mold, dust, paint, chemicals, cleaning solutions or other substances. The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
    $19.3 hourly 6d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Springfield, MO?

The average customer service manager in Springfield, MO earns between $24,000 and $70,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Springfield, MO

$41,000

What are the biggest employers of Customer Service Managers in Springfield, MO?

The biggest employers of Customer Service Managers in Springfield, MO are:
  1. Habitat for Humanity of Springfield, MO
Job type you want
Full Time
Part Time
Internship
Temporary