Customer service manager jobs in Springfield, OR - 111 jobs
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Customer Experience Manager
McDonald Wholesale LLC 3.5
Customer service manager job in Eugene, OR
The Customer Experience Manager position is an integral part of our CustomerService department, led by our CFO. This position can expect to Develop and execute a customer experience strategy, Manage daily operations of the customerservice team, and Lead, train, and mentor the customerservice team in any given week. We are looking for motivated applicants who have excellent leadership and strong understanding of order fulfillment and logistics, with priority given to those with a background of 3-5+ years in customerservicemanagement, preferably in food distribution, wholesale, or related industries.
A standard workweek is 40 hours a week (Monday - Friday). Full-time employees in this position are eligible for the benefits described below. This position works full-time in-person. A full description of the job duties can be found here. We look forward to reviewing your application!
BENEFITS
Employee-only Healthcare Coverage…
89% employer-paid medical for employees
$4/month employee only paid dental insurance
$1/month employee only paid vision insurance
401k Retirement Plan: 4% employer match AND 4% annual employer contribution
Vacation: Enjoy 2 weeks of PTO annually, on an accrual basis! PTO increases with tenure, allowing for more time off as you grow with the company.
*Exact hours based on actual hours worked.
Sick Leave: Awarded and available in accordance with Oregon State Sick Leave law.
Employee Assistance Program: Free support for employees and their family members for a diverse range of services.
Job-related Learning & Development Support: We support learning opportunities for employees that will boost their ability to successfully perform their work.
Potential for relocation assistance for candidates out of the area
6 Paid Holidays! Veterans Day is available as a paid holiday to our service members.
Employee Parties: Company-sponsored employee holiday party and family-friendly events such as sporting games events.
Employee Thank Yous: Surprise lunch and coffee for our hard-working employees, holiday hams and more!
The opportunity to serve some of the largest and most popular restaurants, bars, convenience stores and grocery stores in the Northwest!
WAGE RANGE
Dependent on experience
WHY MCDONALD WHOLESALE?
Build your career with a local, independently owned leader in food distribution. McDonald Wholesale is 100 years strong with competitive pay and a people-first culture. Employees at McDonald Wholesale can expect job security and robust benefits in an ever-changing employment landscape. We have a fast-paced environment with a primary focus on serving our customers, both internal and external, to the best of our ability.
CORE VALUES
At McDonald Wholesale, our core values are the foundation of everything we do, guiding our decisions, and shaping our culture.
Honesty
We are committed to being honest and transparent with customers and employees.
Integrity
We are committed to doing the right thing and being accountable
.
Reliability
We are committed to providing on-time deliveries and prompt product pick-ups.
CustomerService
We are committed to providing quality ingredients and restaurant supply solutions to meet the needs of their customers.
CONNECT WITH US!
$39k-70k yearly est. Auto-Apply 11d ago
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Industrial Client Service Leader - Data Centers
CDM Smith 4.8
Customer service manager job in Eugene, OR
*** This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. *** CDM Smith is seeking an Industrial Client Service Leader to drive our national strategy for expanding in the rapidly growing data center market. This high-impact leadership role focuses on identifying new opportunities, winning work, building strong client relationships, and driving growth in this critical sector.
The ideal candidate will have proven experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects for data centers, including power delivery, water systems, and civil/site works. Expertise should span all project phases, from site identification and due diligence through planning, design and construction. This individual will have helped data center clients and related companies implement planning and capital projects, meet water management objectives, address power requirements, and address other related needs.
As an integral member of our dynamic Industrial team, the Client Service Leader will contribute by:
- Leading business development, client engagement, client servicemanagement, and strategic marketing for multiple major data center clients in the U.S.
- Developing and maintaining high value relationships with data center clients.
- Leading winning proposal efforts.
- Expanding market share by partnering with senior project managers and key technical specialists to deliver high quality projects.
- Collaborating with our award-winning technology group to leverage innovative tools that enhance project delivery.
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith.
\#LI-TJ1
**Job Title:**
Industrial Client Service Leader - Data Centers
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
- Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with a proven ability to build client relationships in the data center and related sectors.
- Bachelor's or Master's degree in engineering, construction, or MBA, MS, or MA with applicable experience
- Excellent interpersonal and communication skills.
- Established relationships with decision-makers in the data center industry.
-A proven track record of selling mission-critical and hyperscale data center projects.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
30%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$71k-90k yearly est. 41d ago
Customer Service & Operations Support (BAC)
Sprague Pest Solutions 3.6
Customer service manager job in Eugene, OR
Description:
Join Our Team as a Branch Administrative Coordinator!
Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)!
Why You'll Love This Role:
Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine.
Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM.
Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.
What You'll Do:
Service & Technician Coordination:
Assign client tickets to technicians and assist with mapping, routing, and scheduling.
Handle incoming service requests via phone, email, or online portal.
Review daily reports, batch tickets, and ensure quality control.
Account & Billing Management:
Create and update client accounts, manage billing and invoicing, and handle collections.
Conduct monthly closing procedures and log service issues and requests.
Documentation & Compliance:
Ensure technician licensing is up-to-date and maintain compliance documentation.
Keep service binders organized and up-to-date.
Technical & Administrative Support:
Provide first-tier technical support for our logbook and customer portal.
Manage office supplies, equipment, and mail.
Branch Manager Support:
Assist with payroll, inventory management, and reporting.
What you'll get working here:
Salary: $20-25/hr to start (depending on experience) plus performance bonuses and sales commissions
On-the-job training and development
Pride in your work and the Sprague mission
A supportive team environment based on family values
Unlimited growth opportunities, with continuing education and leadership training
Benefits:
Health, Vision, Dental Insurance within 30 days of hire
401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
Paid time off: Personal time available day 1, holiday and vacation time after 90 days
Childcare assistance and college savings plan
Ready to Make a Difference?
If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best.
Apply Now and Be Part of Our Success!
Requirements:
What We're Looking For:
Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service.
Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key.
Tech-Savvy: Comfortable with CRM systems and basic technical support.
Proactive Problem Solver: You anticipate needs and tackle challenges head-on.
Team Player: You work well with others and support your team to achieve common goals.
Must haves for this job:
High school diploma or equivalent
Ability to work in-office, Monday - Friday, 40 hours per week
Nice to haves for this job:
2+ years experience in customerservice roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
1+ year experience in account management, credit & collections
Pre-Hire Screening Requirements:
5+ years Satisfactory Motor Vehicle Record
Criminal Background Check: Federal, State, County
5-Panel Drug Screen
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Detailed Job Description:
Position Title: Branch Administrative Coordinator - Eugene Branch
Department: Operations
Reports to: District Manager
FLSA Status: Non-Exempt
EEOC Class: Administrative Support Workers
Salary: Range specific to branch, 3% annual bonus subject to annual goal
Position Summary:
The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch.
Essential Duties & Responsibilities:
Service & Technician Coordination:
Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management.
Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule.
Answer incoming service requests by multi-line phone, email, or online portal.
Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed.
Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately.
Review call backs and after hours calls from clients; escalate and act on information as needed.
Account & Billing Management:
Create accounts and update records as new accounts are sold or modified.
Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements.
Conduct monthly closing procedures for Branch.
Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
Documentation & Compliance:
Ensure renewal and documentation of technician licensing; create & update smart pages.
Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
File branch compliance documentation and maintain service binders.
Technical & Administrative Support:
Provide first-tier technical support for the logbook and customer portal.
Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries.
Branch Manager Support:
Payroll: Review technician timecards and communicate corrections to Branch Manager.
Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries.
Reporting: Run, manage, and deliver reports according to schedule and audience.
Other duties as assigned.
Job Requirements:
High school diploma or GED
Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
Ability to adapt quickly and work effectively in a fast-paced office environment
Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
Attention to detail and ability to recognize and correct errors and inconsistencies
Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly.
Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks
Preferred Qualifications:
2+ years experience in customerservice roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
Environment and Physical Demands:
Frequently sitting at a desk to operate a computer, telephone, and other office equipment
Constantly communicating with internal and external customers by telephone, in-person, and over email
Frequently walking, reaching, and/or stooping to access equipment and supplies
Frequently lifting up to 50lbs
Disclaimer:
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Equal Employment Opportunity:
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
$20-25 hourly 9d ago
HVAC Service Manager
Reynolds Electric, Plumbing, Heating and Air
Customer service manager job in Eugene, OR
Job Description
HVAC ServiceManager
$90,000-$110,000/year with bonus potential up to $120,000 total compensation 120 Hours of Frontloaded PTO
If you're a strong leader who knows how to build high-performing teams, elevate technician success, and deliver world-class service, this role is for you.
At Reynolds Electric, Plumbing, Heating and Air, leadership is the foundation of great service. You'll join a company where people feel valued, supported, and proud of the work they do every day. Your guidance will help technicians grow, ensure customers receive exceptional service, and continue building a culture of professionalism and collaboration.
A Company That's Truly Independent
Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long-term stability rather than short-term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.
Why You'll Love Working Here:
At Reynolds, we're proud to have one of the most positive, professional, and team-focused cultures in the industry. Our service technicians operate like true professionals, consistently delivering high-quality work that exceeds customer expectations. As the HVAC ServiceManager, you'll lead a team you can genuinely be proud of.
Our management team is fully committed to your success. You'll have the tools, training, and support to build and maintain a high-performing service department, develop your team, uphold standards, and drive results.
With nearly 65 years of reputation for quality and integrity, Reynolds is a place where you can feel proud to lead, contribute, and make a meaningful impact every day.
What You'll Do as HVAC ServiceManager:
You will lead, mentor, and empower a team of service technicians to deliver best-in-class customer experiences while meeting operational and financial goals. Your role drives both team culture and business outcomes.
What You'll Do
Coach and develop your team of service technicians to meet key performance indicators, including sales conversion, average ticket, and sales per hour.
Strengthen sales capabilities through proven techniques such as option-based selling, tech-generated leads (TGLs), and maintenance-to-monetization strategies.
Build and maintain a positive, accountable, high-performing team culture that consistently exceeds customer expectations.
Conduct field visits, support technicians on complex jobs, and ensure customers feel confident and cared for.
Lead weekly service meetings and collaborate with leadership to align department goals and strategies.
Use ServiceTitan (preferred) to monitor performance, analyze data, and adjust strategies as needed.
Assist with recruiting by interviewing and selecting strong candidates to grow your team.
Oversee onboarding and ongoing technical and service training for your team.
Ensure safety compliance, adherence to processes, and accurate documentation.
What You Bring
3+ years of team leadership ormanagement experience, preferably in a serviceor technical environment.
Proven ability to motivate, coach, and develop a team toward high performance.
Confident decision-maker who handles challenges with professionalism and sound judgment.
Excellent communication skills, with the ability to present clearly and follow through on commitments.
Experience driving revenue, profitability, and technician success.
Collaborative, team-first mindset and commitment to outstanding customerservice.
Experience with ServiceTitan is a plus but not required.
HVAC experience and certifications (EPA 608, NATE, etc.) are helpful but not mandatory.
What You'll Get
Competitive Pay + Bonus Potential Salary range of $90,000 to $110,000 per year based on experience, with a bonus plan tied to gross profit targets. Top performers can earn up to $120,000 in total compensation.
Financial Security 401(k) with a 3% company match and $20,000 company-paid life insurance, with options to add coverage for family members.
Health & Wellness Medical, dental, and vision coverage for employees, with support for family coverage.
Frontloaded PTO + Holidays Start your role with 120 hours of paid time off, plus 7-9 paid holidays per year.
Training & Development Ongoing leadership, technical, and professional development opportunities to help you grow. You'll be part of a team that recognizes effort, celebrates achievement, and supports continuous improvement.
Join a Team You Can Be Proud Of
At Reynolds, your leadership makes a difference. You'll guide a team that respects your expertise, drive results that matter, and shape a service department that delivers excellence every day.
See why we were named one of the 100 Best Places to Work in 2024 and 2025. Apply today and take the next step in your career with a company that values your impact and growth.
$90k-110k yearly 10d ago
Kendall Ford Service Manager
Kendall Dealership Holdings LLC
Customer service manager job in Eugene, OR
Job DescriptionDescription:
Now seeking an experienced ServiceManager for Kendall Ford in beautiful Eugene, Oregon! We are looking for a leader who prides themselves on developing and leading a successful team and has a proven track record in the automotive industry. Kendall Auto Group prides itself on continued commitment to excellence, growth and customer satisfaction. Come join our award winning team!
What we offer:
Competitive pay plans - Annual wages range from $180,000-$250,000!
Relocation packages
Professional Growth and leadership development training
Experienced technicians and advisors
State of the art facility
Quarterly fixed ops meetings company wide
Support from multiple dealerships and ServiceManagers within the Kendall family
Large loyal customer base
Medical, Dental and Vision insurance
Life Insurance
401K plan
As ServiceManager you will plan, organize and control service department operations to meet dealership goals and manufacturer requirements which will include, supervise department employees, ensure company policy and procedures are followed, review and control operational expenses, and resolve customer concerns. You will be working directly with service department staff to ensure shop productivity and department growth. Additionally, you will ensure proper warranty procedures, billing and collections, and develop, supervise, and review marketing efforts for the department. A valid driver license and good driving record is required.
Who we are:
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene, OR. We have dealerships in Oregon, Washington, Idaho, Montana and Alaska. We've been selling and servicing cars in the Pacific Northwest since 1937! Our mission at Kendall is simple: To deliver an unrivaled customer experience. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our valued team members and clients!
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
Requirements:
Qualified candidates will have prior experience as an Automotive ServiceManager and a proven track record of success. Required schedule will include extended work hours when needed, at times without advanced notice.
Work is primarily performed indoors with some exposure to the outdoors; indoors work spending the majority of shift working on PCs and using telephone systems. Occasional travel to out-of-town events required. Carrying and lifting occasionally required up to 20lbs.
$54k-92k yearly est. 27d ago
Service Manager
Cintas 4.4
Customer service manager job in Eugene, OR
Cintas is seeking a ServiceManager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products orservices; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
**Skills/Qualifications**
Required
+ Valid driver's license
+ High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
Preferred
+ Management experience
+ Experience in industrial sales orcustomerservice
+ Availability to start within two weeks after offer made/accepted
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Company Information**
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
$45k-57k yearly est. 17d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service manager job in Eugene, OR
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
$36k-50k yearly est. Auto-Apply 60d+ ago
Kendall Ford Service Manager
Kendall-Jackson 4.1
Customer service manager job in Eugene, OR
Now seeking an experienced ServiceManager for Kendall Ford in beautiful Eugene, Oregon! We are looking for a leader who prides themselves on developing and leading a successful team and has a proven track record in the automotive industry. Kendall Auto Group prides itself on continued commitment to excellence, growth and customer satisfaction. Come join our award winning team!
What we offer:
Competitive pay plans - Annual wages range from $180,000-$250,000!
Relocation packages
Professional Growth and leadership development training
Experienced technicians and advisors
State of the art facility
Quarterly fixed ops meetings company wide
Support from multiple dealerships and ServiceManagers within the Kendall family
Large loyal customer base
Medical, Dental and Vision insurance
Life Insurance
401K plan
As ServiceManager you will plan, organize and control service department operations to meet dealership goals and manufacturer requirements which will include, supervise department employees, ensure company policy and procedures are followed, review and control operational expenses, and resolve customer concerns. You will be working directly with service department staff to ensure shop productivity and department growth. Additionally, you will ensure proper warranty procedures, billing and collections, and develop, supervise, and review marketing efforts for the department. A valid driver license and good driving record is required.
Who we are:
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene, OR. We have dealerships in Oregon, Washington, Idaho, Montana and Alaska. We've been selling and servicing cars in the Pacific Northwest since 1937! Our mission at Kendall is simple: To deliver an unrivaled customer experience. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our valued team members and clients!
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
Requirements
Qualified candidates will have prior experience as an Automotive ServiceManager and a proven track record of success. Required schedule will include extended work hours when needed, at times without advanced notice.
Work is primarily performed indoors with some exposure to the outdoors; indoors work spending the majority of shift working on PCs and using telephone systems. Occasional travel to out-of-town events required. Carrying and lifting occasionally required up to 20lbs.
$39k-55k yearly est. 13d ago
Registration and Submission Review Services Manager
UO HR Website
Customer service manager job in Eugene, OR
Department: SSEM Continuing and Professional Education Appointment Type and Duration: Regular, Ongoing Salary: $45,000 - $55,000; Commensurate with experience Compensation Band: OS-OA05-Fiscal Year 2024-2025 FTE: 1.0
Application Review Begins
November 14, 2024; Position open until filled
Special Instructions to Applicants
Please submit a cover letter, resume with educational and professional experience, and contact information for 3 professional references with your online application.
Department Summary
University of Oregon Continuing and Professional Education (CPE) connects UO with regional communities. Working in partnership with UO schools and colleges, selected vendors, and national credentialing associations, CPE serves the public by enabling learning outside of the traditional university setting. Participants do not have to be admitted students at the University of Oregon to participate in CPE programs. Individuals can access vibrant professional development opportunities, lifelong learning enrichment courses, and community engagement activities that serve nearly 5,000 participants annually at local continuing ed programs.
Through CPE's mission to produce or aid in the delivery of educational programs for purposes of lifelong learning and professional development, the Conference Services sub-unit provides an important resource to this mission in two ways: first, by providing specialized operational support to academic departments, individual faculty members in their hosting of on-campus events and noncredit workshops, or other auxiliary units (e.g. UO Housing); second, by providing technically-sophisticated and integrated conference management and customerservice solutions to externally-facing professional associations for the administration and production of educational conferences and tradeshows (both small and large-scale: 10,000+ attendees).
Continuing and Professional Education programs are self-supported and fee-based; they do not use state dollars. CPE reports to the Division of Student Services and Enrollment Management.
Position Summary
The Registration service area within Conference Services is responsible for fulfilling the attendee registration function for all contracted events and meetings. Members of the service area deliver a full range of registration services. These services include but are not limited to web-based registration, badging, automated communication development, email/chat/phone customerservice, client relations, and onsite event logistics.
The Submission Review service area within Conference Services facilitates session content management for contracted events and meetings. Members of this service area deliver a full range of content administration including, but not limited to managing online submission and review, session scheduling, speaker management, data-driven web and mobile content delivery, and onsite session logistics management.
The position of Registration and Submission Review ServicesManager will have responsibilities across both service areas. The manager will function as the primary client liaison for the fulfillment of registration and session submission content-related needs across numerous events and meetings. The manager is responsible for the development of web-based registration and session submission/review forms in collaboration with the Conference Services IT department. The manager will lead project teams in the delivery of registration and speaker and/or presenter customerservice, and data management. The manager will be responsible for onsite registration processes and session room logistics management, including registration area design, staff scheduling, and vendor management (e.g. Mobile Application providers, AV companies, facilities, General Service Contractors) for a variety of events and meetings. The Registration and Submission Review ServicesManager has a strong facility for system thinking to support the integration of our systems with external membership databases and envisions technical solutions in collaboration with clients and IT. Candidates in this position must be able to travel 30-45 nights per year to event locations.
This position will report to the Associate Director of Conference Services. The manager serves as a lead work/oversight supervisor to students and staff and utilizes strong leadership skills to direct cross-departmental work teams in relation to specific project delivery.
Minimum Requirements
• Bachelor's Degree or equivalent education and experience in the meeting planning/events industry.
• Two years of experience in the events industry, management of database integrations, management of event logistics, and/or client representation.
Professional Competencies
• Excellent oral and written communication skills.
• Experience in team leadership and employee supervision.
• Ability to lead teams in the management of multiple tasks on varying timelines.
• Ability to navigate database systems and web-based tools.
Preferred Qualifications
• Experience leading an events team on fulfillment from project inception through onsite deployment.
• Three or more years in client representation, preferably with associations
• Experience managing suppliers.
• Meetings certification or relevant coursework.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background check.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit **************************************
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at ********************* or ************.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at ************************************************************************
$45k-55k yearly 60d+ ago
Part Time Customer Experience Coordinator
Marshalls of Ma
Customer service manager job in Albany, OR
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet serviceor hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2000 14th Avenue SE
Location:
USA Marshalls Store 1241 Albany ORThis position has a starting pay range of $16.05 to $16.55 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$16.1-16.6 hourly 14d ago
Sports Sales & Services Manager
Travel Lane County 4.4
Customer service manager job in Eugene, OR
Sports Sales & ServicesManager
About Us
Travel Lane County promotes the Eugene, Cascades & Coast region to support a resilient, year-round and countywide economy that enriches our communities. Our team is collaborative, innovative and driven by a shared commitment to serving the place we call home.
The Role
Were looking for a Sports Sales & ServicesManager to guide events from first conversation to final whistle -- building relationships, managing logistics and ensuring athletes, visitors, and partners have unforgettable experiences.
This position blends sales, relationship management and event coordination. Youll manage the rebooking process for returning sports events, identify new opportunities and collaborate with local venues, community partners and event organizers to make each event a success. Whether youre pitching a returning tournament, coordinating a familiarization tour or supporting a championship weekend, your work helps strengthen the regions reputation as a vibrant, year-round sports destination.
What Makes You a Great Fit
Were looking for someone who:
Has a sales mindset. Youre confident asking for the business, following up on leads and turning relationships into results.
Loves events and logistics. Youre energized by a full plate and a steady flow of projects. You keep details organized, priorities clear and events/committees running smoothly from start to finish.
Builds strong relationships. You connect easily with people and take pride in being a trusted partner to event organizers, venues and local stakeholders.
Thinks strategically and stays curious. You enjoy researching opportunities, analyzing trends and identifying ways to strengthen Lane Countys position as a sports destination.
Brings focus, flexibility and teamwork. You manage multiple projects with ease, adapt quickly when plans change and collaborate across teams and committees to make great things happen.
Values community and service. You care deeply about the visitor experience and understand how sports tourism benefits the people who live here.
Bonus points if youre a sports enthusiast. You dont need to be an athlete, but if you get excited about the energy, teamwork and community impact that sports bring, youll feel right at home here.
What to Expect
Youll be part of a team thats passionate about collaboration, innovation and service. This full-time role is based in our downtown Eugene office, with opportunities for hybrid work after your first few months.
Your time will be split between research, partner meetings and event coordination both behind the scenes and on-site at events. Youll lead service delivery from kickoff to execution, manage relationships with event owners and partners. Youll also take the lead on rebooking efforts building rapport, identifying opportunities and confidently asking for the next event. Occasional evening and weekend work is part of the rhythm of the job, but so are the rewards seeing your work come to life as athletes, fans and communities come together.
Starting pay:$55,000(full-time, exempt)
Benefits include:
Medical and dental insurance
Paid holidays,vacationand sick leave
Employer SEP/IRA contributions after two years
A culture built on collaboration and innovation.We champion each other's growth, step up to help whenneededand stay focused on work thatbenefitsour broader community.
Work that matters.Your efforts directly support businesses across Lane County's communities.You'llhelp visitors discover experiences that become lasting memories while contributing to a visitor economy thatbenefitsthe people who live here.
Position is open until filled. First review of applications will be on November 12.
Position Title: Sports Sales and ServicesManager
Purpose of Position:
This position works closely with the Senior Director of Sports through the full sales and services process for sports events, ensuring seamless experiences for event owners,athletesand community partners.The manager leads rebooking efforts, oversees servicedeliveryand coordinates local and regional partnerships to strengthen Lane Countys position as a premier sports destination.
Responsibilities*:
Sales & Event Development (30%)
Manage the rebooking process for returning sports events; transition details frominitialsales contact (Senior Director) into full account management.
Research regional and local tournament opportunities in partnership with clubs,teamsand community organizations (with support from Coordinator).
Cultivate andmaintainstrong relationships with sports event rights holders, localpartnersand venue managers.
Support proactive sales strategies that generate new opportunities for sports tourism.
Support planning and hosting of familiarization (FAM) tours & site visits.
Services & Event Support (40%)
Develop andmaintaina Sports Services Playbook thatidentifiescore services offered, in collaboration with Conventions, Community Engagement and Marketing teams.
Lead the services process from event kickoff meeting through in-market execution.
Serve on Local Organizing Committees (LOCs) for selected events.
Develop and manage event itineraries and the Show Your Bib program (with support from Coordinator and Marketing).
Coordinate in-market tabling for events and ensure staff/volunteer coverage.
Project & Event Management (20%)
Schedule and track activities and communications for the Sports Advisory Council (SAC), TrackTown Roundtable, Trackcommittees,othergroupsand projects.
Manageevent, event timelines, partnercommunicationsand follow-up reporting.
Ensure that services and deliverables aredeveloped andcompleted on time and meet client expectationsand organizational goals.
Team & Administrative Support (10%)
MaintainaccurateCRM records,reportsand documentation.
Support the Senior Director, Sports with special projects and industry initiatives.
Attend staff meetings, trade shows and industry events as assigned.
Other Duties as Assigned
*(Percentages provided as a guide only. Work will vary over time.)
Position Requirements:
35 years of experience in sales, eventmanagementor services, preferably within sports, tourism,hospitalityor related industry.
Demonstrated ability to manage projects,committeesand/or client accounts.
Strong organizational skills with attention to detail and follow-through.
Familiarity with CRM systems (Simpleviewpreferred) and Microsoft Office 365.
Availability to work evenings, weekends and holidays for visitor center shifts and events as needed.
Valid Oregon drivers license, clean drivingrecordand ability to drive a company van.
Able to set up and take down information table with brochures and other materials including tables, tents,etc
Able to staff information table for up to 8 hours, both indoors and outdoors.
Able to load and deliver cases of visitor guides (up to 35 lbs.) to local businesses using the company van.
Compensation/Hours:
Full-time, exempt position based in our downtown Eugene office with occasional shifts in the visitor center. This position is eligible toworka hybrid in-office/remote schedule after 3 months.
Competitive salary,commensuratewith experience.
Benefits include medical and dental insurance, paid holidays,vacationand sick leave.
Employercontributionto SEP/IRA after two years of employment.
This position reports to the Senior Director of Sports.
$55k yearly 5d ago
Financial Services Manager
Oregon State University 4.4
Customer service manager job in Corvallis, OR
Details Information Department Financial Strategic Svcs (QCU) Position Title Manager 1-F&A Bus Ctr Job Title Financial ServicesManager Appointment Type Professional Faculty Job Location Corvallis Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Yes Job Summary
Financial Strategic Services is seeking a Financial ServicesManager. This is a full-time (1.00 FTE), 12-month, professional faculty position.
Building on 150 years as Oregon's land grant institution, Oregon State University (OSU) serves the state, the nation and the world as a premier 21st-century research university.
OSU is building an organizational culture, founded on the values of inclusion, mutual respect, good physical and mental health, collaboration, and humility, so that people from every background are welcomed and thrive.
The Financial ServicesManager (FSM) manages and supervises Financial Strategic Services (FSS) team members who provide direct fiscal support to colleges and units. The FSM team supports the Financial Strategic Partner (FSP) and college or unit served by providing consultation, guidance, advice, training, and direction on financial budgeting, reporting, analysis, specialized buying, and accounting.
To protect university resources and reputation, the FSM uses knowledge of relevant policies and regulations to ensure appropriate internal controls. The position has detailed knowledge of college or unit operations and personnel, working closely with administrators and support staff to stay informed of pending personnel actions and other activities that will impact college and/or unit financial resources. The position reports to the Financial Strategic Partner, Associate Director of Financial Strategic Servicesor Director of Financial Strategic Services and collaborates with FSMs serving other units, the Division of Finance and Administration, and other university partners.
The position analyzes and advises college and units of the budgetary impacts of proposed programmatic or policy changes. The FSM provides revenue modeling and financial projections based on enrollment trends, tuition rate changes, grant activity, fundraising and other revenue sources. This position identifies gaps and provides or facilitates appropriate financial training for FSS team members, college or unit leadership and other college or unit administrators. The FSM works independently but uses collaborative decision making, available metrics, and performance indicators to support the college and/or unit financial and business requirements.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
* Top 1.4% university in the world
* More research funding than all public universities in Oregon combined
* 1 of 3 land, sea, space and sun grant universities in the U.S.
* 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
* 7 cultural resource centers that offer education, celebration and belonging for everyone
* 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
* 35k+ students including more than 2.3k international students and 10k students of color
* 217k+ alumni worldwide
* For more interesting facts about OSU visit: *****************************
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
* Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
* Free confidential mental health and emotional support services, and counseling resources.
* Retirement savings paid by the university.
* A generous paid leave package, including holidays, vacation and sick leave.
* Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
* Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
* Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.
Oregon State University is deeply committed to the principles of a Health Promoting University. This commitment drives a collaborative approach across OSU's safety and well-being programs, reducing silos and coordinating efforts to enhance employee safety and well-being. By prioritizing resources that support the health of both employees and students, OSU fosters a culture of care and a healthier campus environment where everyone can thrive.
2025 Best Place for Working Parents Designation!
Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.
Key Responsibilities
30% Financial Analysis and Consultation
Closely monitor the financial position of college or unit, identify and address issues as appropriate to safeguard university resources in an ethical and transparent manner.
Clearly communicate current financial position with the FSP and/or college or unit to ensure effective decision making, proper stewardship of resources, and appropriate compliance and risk management.
Collaborate with FSP, stakeholders, and business partners to maximize college or unit support and drive operational changes. Works closely with business partners in University Human Resources; Budget and Resource Planning; Research Office; Office of Audit, Risk and Compliance; Procurement, Contracts and Materials Management (PCMM); Controller's Unit; other offices in the Division of Finance and Administration; and Ag Research and OSU Foundations.
Promote compliance with university fiscal policies and applicable legal rules and regulations.
Advise FSP and/or college or unit regarding necessary policy compliance and audit requirements as they pertain to the college or unit. Develop, assess, and monitor appropriate internal controls to protect college or unit and university resources and reputation. Coordinate college or unit response to financial audits.
Optimize all college or unit resources, which may be complex and come from numerous sources, by understanding the relationships between all funding sources.
Analyze financial impact of proposed business decisions and advise FSP and/or college or unite of possible alternatives. Requires thorough understanding and knowledge of college or unit and university financial systems, business practices and policies. Create multiple financial scenarios when necessary to model proposed actions and highlight impact of decisions.
Create clear financial presentation documents and present as necessary to FSP and/or college or unit and other audiences. Requires ability to understand audience financial aptitude and tailor presentations appropriately.
Coordinate preparation of financial reports and narratives for college accreditation requirements and assist as necessary during site visits, including interviews with accreditation team.
Interpret complex financial data requests to facilitate clear understanding of requirements and coordinate responses as appropriate. Includes requests from both university and external partners and stakeholders.
Advocate as appropriate for the college or unit when OSU policy, business process, or system limitations prevent or hamper mission critical activities. Escalate matters when called for to support college or unit operations. Coordinate with the Division of Finance and Administration to ensure effective communication.
Coordinate as appropriate with college and unit administrative support positions to share relevant information regarding policy and procedure changes and upcoming deadlines, highlighting any implications to college or unit resources or operations. Requires detailed knowledge of college or unit operations and the ability to act as a change agent when necessary.
Develop on-boarding process as necessary for new college or unit administrators and staff in regard to financial services and activities. Requires the ability to understand financial aptitude of new leaders and to tailor materials appropriately.
Seek new opportunities for problem solving and enhancing strategic financial activity through collaboration with other FSMs and DFA units so as to maximize efficiency and leverage collective knowledge to ensure high quality and continuous improvement.
15% Budget Administration and Financial Planning
Provide consultative services and expertise to guide the college or unit as needed through the annual budget process. Deploy resources as appropriate to assist in all phases of the budget cycle; preparation, approval, execution, and monitoring.
Advise leadership regarding alignment between the budget process and current college, unit, and university strategic priorities. Requires a detailed understanding of college or unit operations, regular communication with college or unit personnel, and strong professional relationships to ensure confidential and sensitive information is shared appropriately.
Collaborate with FSP and/or college or unit and university business partners to ensure budgets are created and ready to approve and load into university systems at the scheduled time. Review data for accuracy and ensure all college or unit personnel with budgetary authority are aware of the unit's allocated budget.
Be aware of variances between budget and expense and work with the FSP and/or the college or unit to ensure the appropriate administrators and leaders are informed of material variances.
Inform the FSP and/or college or unit regularly of any deviations from the approved financial plan. Requires a detailed understanding of college or operations, including pending personnel changes, hiring plans, and strategic priorities. Also requires an awareness of financial commitments that are not encumbered in Banner and a thorough understanding of the university budgeting process to accurately project the many budget adjustments that occur mid-cycle and at year-end-close.
Verify approval, execution and accuracy of financial agreements between colleges or units. This may include MOUs, budget adjustments/settle-ups and other financial transactions.
Collaborate with business partners in the preparation of periodic budget projections for the Office of Budget and Resource Planning and for other ad hoc projection requests, including those from college accrediting agencies.
Maximize the value of college or unit and university resources by ensuring funds are used in an optimal manner, with proper consideration to the unique requirements for use of each funding source. Work strategically and collaborate with university business partners as appropriate to ensure no resources expire unnecessarily before use. Requires coordination with fund managers in other units and organizations. (E&G, OSUF, self support etc)
Prepare and present periodic budget updates as needed for a variety of college, unit, and university audiences. These may include the FSP, college or unit leadership, school and department faculty, program areas, and others.
Accounting/Oversight:
45% Service delivery and supervision
Serve as key college or unit business partner for financial operations. Apply strategic thinking skills and business acumen to advance college or unit and university mission. Owns day to day delivery of service.
* Provide leadership, supervision and direction for direct reports and financial strategic services team. Hire and ensure training programs are in place for employees. Plan, assign and review work, establishing professional development and performance goals with team. Assess performance through completion of quarterly check ins and annual evaluations. Act on disciplinary issues and address grievances developing a framework for corrective action as necessary, up to and including dismissal.
* Create a culture of trust in university partners and financial strategic services team.
* Understand in detail entire end to end process standards, variations, pain points, system and control environment.
* Coordinate with colleagues and business partners internal and external to OSU to identify and advocate for process improvements on behalf of university clients.
* Keep apprised of new compliance requirements or business processes changes impacting clients and ensure there are plans to successfully navigate.
* Proactively evaluate and assess the need for training of stakeholders in units served to ensure effective partnerships, information sharing, and compliance with relevant policies/procedures.
* Develop, communicate, and provide training as appropriate.
* Supports team in providing timely financial reports, budgets, and forecasts to clients served.
10% Change management and special projects
* Identify issues faced by unit served across FSS reporting, budgeting, financial analysis and strategic services.
* Support changes efforts through collaboration with appropriate stakeholders.
* Supports Associate Director, FSP and/or Director of Financial Strategic Services and various special projects and activities as appropriate.
* Actively participate in continuous process improvements to enhance business services and assist with implementation of technology solutions
What You Will Need
Bachelor's degree in business administration, Accounting, Finance or related field and three years of experience successfully managing financial operational activities, directly advising/ consulting leaders on financial activities and experience managing/supervising financial reporting and accounting activities.
OR
A combination of education, training, and experience equivalent to eight years which includes experience directly advising/ consulting leaders on financial activities and experience managing/supervising financial reporting and accounting activities.
Demonstrated experience evaluating and implementing internal controls in financial reporting and accounting operations.
Core Competencies:
Strategic thinking- Prioritize process improvement efforts based on the understanding of enterprise strategic objectives, upcoming business model shifts and related enterprise initiatives.
Process knowledge - Make informed decisions regarding the level of process standardization and how best to improve it with best practices and emerging technologies.
Problem-solving - Identify core process breakdowns, analyze potential causes. Identify options to implement the most effective solutions. Understand customer needs and innovate to serve and solve any issues customers have.
Relationship building - Build strong relationships with other leaders and teams to align their priorities, manage expectations and influence changes in the process.
Change management - Understand the organization's ability to absorb change and take deliberate action to ensure stakeholders and service delivery teams are ready and able to implement changes smoothly and consistently across locations.
Effective communication - Prepare and/or oversee the preparation of special reports, studies, and analysis to effectively and clearly communicate verbally and in writing.
Organizational Awareness - Understand and convey the University's mission, the function of the division, and the purpose of the unit's work and how it interrelates with other work units to serve the customer/client. Understand the impact and implications of decisions on the community and other departments.
Excellent time management skills. Must be self-motivated, schedule workflow, and anticipate deadlines.
Commitment to contribute to a collaborative and inclusive work environment.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
What We Would Like You to Have
* CPA/CMA
* Master's Degree
* Three years of experience managingor supervising financial reporting and accounting activities.
* Experience in Higher Education
* Knowledge of COSO model for internal controls
* Experience successfully managing applicable operational activities of a research university or in the non-profit or governmental sector.
* Experience or at least familiarity with multiple fund types
Working Conditions / Work Schedule
Office environment. Pressure to meet deadlines with competing priorities. In normal conditions, this position will work within an office environment and may be expected at times to work after hours to complete projects and/or meet deadlines. This position is to be onsite and hybrid option is upon agreement with supervisor and/or director approval.
Pay Method Salary Pay Period 1st through the last day of the month Pay Date Last working day of the month Recommended Full-Time Salary Range $95,000-$107,000 Link to Position Description
*********************************************************
Posting Detail Information
Posting Number P09678UF Number of Vacancies 1 Anticipated Appointment Begin Date 03/02/2026 Anticipated Appointment End Date Posting Date 01/16/2026 Full Consideration Date Closing Date 01/30/2026 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1) A resume/CV; and
2) A cover letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact: Aracely Arredondo at ********************************* or ************
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
Starting salary within the salary range will be commensurate with skills, education, and experience.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team at **********************************.
Supplemental Questions
$95k-107k yearly Easy Apply 9d ago
Service Center Manager
North Coast Electric Co 3.6
Customer service manager job in Albany, OR
Job Responsibilities:
Provide leadership, organization, and direction to build a team capable of being profitable and meeting customer requirements
Drive DOTP to become part of your everyday culture
Drive market-leading customerservice with a best-in-class team of industry professionals
Demonstrate strong sales leadership
Expand market share
Develop and implement a Service Center business plan consisting of:
sales and gross margin management
expense management
asset management
associate development
community support
Management of daily operations of the Service Center
Monitor sell and cost overrides daily
Collaboration of contract and pricing implementation and maintenance with O/S
Ensures cycle count procedures are implemented and followed
Other duties as assigned
Minimum Qualifications and Expectations:
7 years Industry Experience
2 years Managementor Supervisory Experience
Strong written and verbal communication skills
Clean driving record with no major infractions within previous 3-5 years
Sales experience in both Contractor and Industrial Markets
Knowledge of NCE Operations
Physical Requirements and Work Environment:
Office/warehouse environment
Travel to customer locations
Occasional heavy lifting - up to 50 lbs.
This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position may perform. North Coast Electric Company is an Equal Employment Opportunity Affirmative Action Employer. All decisions pertaining to hiring, transfers and promotions will be made regardless of gender, age, race, or any other protected classification.
$24k-31k yearly est. Auto-Apply 60d+ ago
Clinical Services Supervisor
Planned Parenthood of Southwestern Oregon 4.4
Customer service manager job in Eugene, OR
About
Planned
Parenthood
of
Southwestern
Oregon
$55k-70k yearly est. Auto-Apply 42d ago
Restaurant Service Manager
Red Robin 4.0
Customer service manager job in Eugene, OR
Restaurant ServiceManagerCompensation Range: 50,000.00 - 59,500.00
The Restaurant ServiceManager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering commitment to excellence. As a Brand ambassador, they uphold our company's standards, crafting an unparalleled experience for Guests by providing unbridled hospitality and creating memorable experiences. This position fosters a culture that continuously strives for improvement and embraces a better for being here mentality.
The role is also eligible to enjoy:
Share in the financial success of your restaurant with an uncapped bonus program
Referral bonuses for bringing new members to our team
Free shift meal and 50% discount on Red Robin food for your family
Closed on Thanksgiving and Christmas
Excellent opportunities to grow with us
To qualify for this role a great candidate has:
Must be 21 years of age
2 years of management experience
Open Availability (including but not limited to nights, weekends, holidays)
Reliable transportation
Strong communication and exceptional leadership skills. Ability to motivate, inspire, and develop a passionate team dedicated to execution, hospitality, and service
Strong P&L knowledge
Able to obtain required certifications/permits as required by state/local law
Working knowledge in Microsoft Excel, Outlook & Word
Preferred
Knowledgeable of local and State health codes
Experience with Workday, Aloha, NBO, and Hot schedules
Experience managing a team
Red Robin is an equal opportunity employer. We love hearing from great people who share our passion for unbridled hospitality.
Legal Disclosures
Pay Range (Base Pay): Pay range disclosed above.
Other Types of Compensation (subject to qualifications and requirements): Variable Bonus, Referral Bonus, Employee Stock Purchase Program, Paid Parental Leave.
Insurance (subject to qualifications and requirements): Health, vision, dental, life, accident, critical illness, and hospital indemnity coverage (must be 18+).
Retirement Benefits (subject to qualifications and requirements): 401k retirement plan (with company match to 4% of pay).
Paid Time Off (subject to qualifications and requirements): 0.03846 hours for each 1 hour worked.
Application Window: Red Robin accepts applications on an ongoing basis.
Red Robin isn't your typical burger restaurant. We're a team filled with unbridled energy, magnetic personalities, and a passion for having fun! Red Robin is a high-volume, full-service restaurant known for its laid-back atmosphere and uniquely quirky vibe. We are concept that has great growth opportunities. We love inspiring our guests with burgers beyond yumagination, and we're driven by serving up connection, fun and generosity that's as bottomless as our world-famous steak fries! We value a sense of belonging and welcome both similarities and differences, because Red Robin is for everyone.
$41k-58k yearly est. Auto-Apply 40d ago
OR - Manager - Wound Services - Lebanon
Mas Medical Staffing 3.9
Customer service manager job in Lebanon, OR
Registered Nurse Ostomy Type: Registered Nurse (RN) Lebanon, OR MAS Medical Staffing is currently seeking a(n) Registered Nurse (RN) professional with Registered Nurse (Ostomy) experience for a 1 week contract in the Lebanon OR area. MAS Medical Staffing offers rewarding travel opportunities to healthcare professionals throughout the United States. Our clients are a mix of large, prestigious healthcare organizations and small, private facilities.
At MAS Medical Staffing, our employees enjoy industry leading compensation packages and benefits, including:
Competitive weekly pay
Generous housing stipends and housing assistance
401K - ask for more details
Health & Life Insurance coverage
Travel reimbursement
Instant Pay available
Licensure assistance & reimbursement
Referral Bonus Program
MAS Rewards Me Bonus Program
Recruiters on call 24/7 via text, email, or phone.
If you are looking for a staffing agency that has your best interest at heart and a recruiter that will work 1 on 1 with you to find the best assignment available, please reach out to us today!
$57k-84k yearly est. 60d+ ago
Rehabilitation Services Supervisor
Samaritan Health Services 4.2
Customer service manager job in Lebanon, OR
JOB SUMMARY/PURPOSE Assists the Manager in monitoring the operations and productivity of the Physical Rehabilitation Department. Participates in the management and supervision of department personnel. Coordinates activities with the Manager and provides support for the efficient and effective delivery of quality services. Assumes responsibilities of the Manager in his/her absence. DEPARTMENT DESCRIPTION The Rehabilitation teams at Samaritan Health Services evaluate and treat patients with injuries or conditions that have caused either a decline in physical mobility or functional independence. In addition to acute and swing bed rehab, we offer a variety of outpatient services including sports and orthopedic rehab, pediatric rehab, neurological and stroke rehab, balance and dizziness rehab, wheelchair seating, and neck, back and extremity care. EXPERIENCE/EDUCATION/QUALIFICATIONS Current unencumbered Oregon Licensure in area of specialty required (e.g., Physical Therapist, Occupational Therapist, Speech/Language Pathologist). Three (3) years experience as a therapist in area of specialty required. Healthcare Provider Level BLS required. Previous leadership experience preferred. Current Rehabilitation Professional Organization membership preferred. KNOWLEDGE/SKILLS/ABILITIES Therapy and Counseling - Possess the skills and knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and cognitive conditions. Ability to provide counseling and guidance. Business Writing - Strong business writing skills, including the ability to professionally communicate clinical content in written documentation that is easily understood by the end user. Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) CLIMB - STAIRS LIFT (Floor to Waist: 0#-36#) 40 - 60 Lbs CRAWL (hands # knees) ENTER # EXIT VEHICLE/MACHINERY PINCH Fingers SIT LIFT (Floor to Waist: 0#-36#) 20 - 40 Lbs LIFT (Knee to chest: 24#-54#) 0 - 20 Lbs LIFT (Waist to Eye: up to 54#) 0 - 20 Lbs LIFT (Overhead: 54# and above) 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 20 - 40 pounds SQUAT Repetitive KNEEL (on knees) ROTATE TRUNK Sitting ROTATE TRUNK Standing REACH - Upward PULL (0-20 pounds force) WALK - LEVEL SURFACE LIFT (Floor to Waist: 0#-36#) 0 - 20 Lbs CARRY 2-handed, 0 - 20 pounds SQUAT Static (hold #30 sec) MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY STAND BEND FORWARD at waist REACH - Forward GRASP Hand/Fist PUSH (0-20 pounds force) PUSH (20-40 pounds force) PUSH (40-60 pounds force) PUSH (60 or more pounds force)
* JOB SUMMARY/PURPOSE
* Assists the Manager in monitoring the operations and productivity of the Physical Rehabilitation Department. Participates in the management and supervision of department personnel. Coordinates activities with the Manager and provides support for the efficient and effective delivery of quality services. Assumes responsibilities of the Manager in his/her absence.
* DEPARTMENT DESCRIPTION
* The Rehabilitation teams at Samaritan Health Services evaluate and treat patients with injuries or conditions that have caused either a decline in physical mobility or functional independence. In addition to acute and swing bed rehab, we offer a variety of outpatient services including sports and orthopedic rehab, pediatric rehab, neurological and stroke rehab, balance and dizziness rehab, wheelchair seating, and neck, back and extremity care.
* EXPERIENCE/EDUCATION/QUALIFICATIONS
* Current unencumbered Oregon Licensure in area of specialty required (e.g., Physical Therapist, Occupational Therapist, Speech/Language Pathologist).
* Three (3) years experience as a therapist in area of specialty required.
* Healthcare Provider Level BLS required.
* Previous leadership experience preferred.
* Current Rehabilitation Professional Organization membership preferred.
* KNOWLEDGE/SKILLS/ABILITIES
* Therapy and Counseling - Possess the skills and knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and cognitive conditions. Ability to provide counseling and guidance.
* Business Writing - Strong business writing skills, including the ability to professionally communicate clinical content in written documentation that is easily understood by the end user.
* Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
* Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
* Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
* PHYSICAL DEMANDS
* Rarely
(1 - 10% of the time)
Occasionally
(11 - 33% of the time)
Frequently
(34 - 66% of the time)
Continually
(67 - 100% of the time)
CLIMB - STAIRS
LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs
CRAWL (hands & knees)
ENTER & EXIT VEHICLE/MACHINERY
PINCH Fingers
SIT
LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
LIFT (Overhead: 54" and above) 0 - 20 Lbs
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 20 - 40 pounds
SQUAT Repetitive
KNEEL (on knees)
ROTATE TRUNK Sitting
ROTATE TRUNK Standing
REACH - Upward
PULL (0-20 pounds force)
WALK - LEVEL SURFACE
LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
CARRY 2-handed, 0 - 20 pounds
SQUAT Static (hold >30 sec)
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
STAND
BEND FORWARD at waist
REACH - Forward
GRASP Hand/Fist
PUSH (0-20 pounds force)
PUSH (20-40 pounds force)
PUSH (40-60 pounds force)
PUSH (60 or more pounds force)
$51k-77k yearly est. 60d+ ago
Customer Experience Manager
McDonald Wholesale LLC 3.5
Customer service manager job in Eugene, OR
JOB
$39k-70k yearly est. Auto-Apply 12d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service manager job in Eugene, OR
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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$36k-50k yearly est. 21d ago
Financial Services Manager
Oregon State University 4.4
Customer service manager job in Corvallis, OR
Details Information Department Financial Strategic Svcs (QCU) Title Manager 1-F&A Bus Ctr Job Title Financial ServicesManager Appointment Type Professional Faculty Benefits Eligible Full-Time, benefits eligible
Remote or Hybrid option? Yes
Job Summary
Financial Strategic Services is seeking a Financial ServicesManager. This is a full-time (1.00 FTE ), 12-month, professional faculty position.
Building on 150 years as Oregon's land grant institution, Oregon State University ( OSU ) serves the state, the nation and the world as a premier 21st-century research university.
OSU is building an organizational culture, founded on the values of inclusion, mutual respect, good physical and mental health, collaboration, and humility, so that people from every background are welcomed and thrive.
The Financial ServicesManager ( FSM ) manages and supervises Financial Strategic Services ( FSS ) team members who provide direct fiscal support to colleges and units. The FSM team supports the Financial Strategic Partner ( FSP ) and college or unit served by providing consultation, guidance, advice, training, and direction on financial budgeting, reporting, analysis, specialized buying, and accounting.
To protect university resources and reputation, the FSM uses knowledge of relevant policies and regulations to ensure appropriate internal controls. The position has detailed knowledge of college or unit operations and personnel, working closely with administrators and support staff to stay informed of pending personnel actions and other activities that will impact college and/or unit financial resources. The position reports to the Financial Strategic Partner, Associate Director of Financial Strategic Servicesor Director of Financial Strategic Services and collaborates with FSMs serving other units, the Division of Finance and Administration, and other university partners.
The position analyzes and advises college and units of the budgetary impacts of proposed programmatic or policy changes. The FSM provides revenue modeling and financial projections based on enrollment trends, tuition rate changes, grant activity, fundraising and other revenue sources. This position identifies gaps and provides or facilitates appropriate financial training for FSS team members, college or unit leadership and other college or unit administrators. The FSM works independently but uses collaborative decision making, available metrics, and performance indicators to support the college and/or unit financial and business requirements.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS :
-Top 1.4% university in the world
-More research funding than all public universities in Oregon combined
-1 of 3 land, sea, space and sun grant universities in the U.S.
-2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
-7cultural resource centers (********************************************************************** that offer education, celebration and belonging for everyone
-100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
-35k+ students including more than 2.3k international students and 10k students of color
-217k+ alumni worldwide
-For more interesting facts about OSU visit:*****************************
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers acomprehensive benefits package (********************************************************* with benefits eligible positions that is designed to meet the needs of employees and their families including:
-Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
-Free confidential mental health and emotional support services, and counseling resources.
-Retirement savings paid by the university.
-A generous paid leave package, including holidays, vacation and sick leave.
-Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
-Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
-Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.
Oregon State University is deeply committed to the principles of a Health Promoting University. This commitment drives a collaborative approach across OSU's safety and well-being programs, reducing silos and coordinating efforts to enhance employee safety and well-being. By prioritizing resources that support the health of both employees and students, OSU fosters a culture of care and a healthier campus environment where everyone can thrive.
2025 Best Place for Working Parents Designation! (***********************************************
Future and current OSU employees can use the Benefits Calculator (********************************************************************** to learn more about the full value of the benefits provided at OSU .
Key Responsibilities
30% Financial Analysis and Consultation
Closely monitor the financial position of college or unit, identify and address issues as appropriate to safeguard university resources in an ethical and transparent manner.
Clearly communicate current financial position with the FSP and/or college or unit to ensure effective decision making, proper stewardship of resources, and appropriate compliance and risk management.
Collaborate with FSP , stakeholders, and business partners to maximize college or unit support and drive operational changes. Works closely with business partners in University Human Resources; Budget and Resource Planning; Research Office; Office of Audit, Risk and Compliance; Procurement, Contracts and Materials Management ( PCMM ); Controller's Unit; other offices in the Division of Finance and Administration; and Ag Research and OSU Foundations.
Promote compliance with university fiscal policies and applicable legal rules and regulations.
Advise FSP and/or college or unit regarding necessary policy compliance and audit requirements as they pertain to the college or unit. Develop, assess, and monitor appropriate internal controls to protect college or unit and university resources and reputation. Coordinate college or unit response to financial audits.
Optimize all college or unit resources, which may be complex and come from numerous sources, by understanding the relationships between all funding sources.
Analyze financial impact of proposed business decisions and advise FSP and/or college or unite of possible alternatives. Requires thorough understanding and knowledge of college or unit and university financial systems, business practices and policies. Create multiple financial scenarios when necessary to model proposed actions and highlight impact of decisions.
Create clear financial presentation documents and present as necessary to FSP and/or college or unit and other audiences. Requires ability to understand audience financial aptitude and tailor presentations appropriately.
Coordinate preparation of financial reports and narratives for college accreditation requirements and assist as necessary during site visits, including interviews with accreditation team.
Interpret complex financial data requests to facilitate clear understanding of requirements and coordinate responses as appropriate. Includes requests from both university and external partners and stakeholders.
Advocate as appropriate for the college or unit when OSU policy, business process, or system limitations prevent or hamper mission critical activities. Escalate matters when called for to support college or unit operations. Coordinate with the Division of Finance and Administration to ensure effective communication.
Coordinate as appropriate with college and unit administrative support positions to share relevant information regarding policy and procedure changes and upcoming deadlines, highlighting any implications to college or unit resources or operations. Requires detailed knowledge of college or unit operations and the ability to act as a change agent when necessary.
Develop on-boarding process as necessary for new college or unit administrators and staff in regard to financial services and activities. Requires the ability to understand financial aptitude of new leaders and to tailor materials appropriately.
Seek new opportunities for problem solving and enhancing strategic financial activity through collaboration with other FSMs and DFA units so as to maximize efficiency and leverage collective knowledge to ensure high quality and continuous improvement.
15% Budget Administration and Financial Planning
Provide consultative services and expertise to guide the college or unit as needed through the annual budget process. Deploy resources as appropriate to assist in all phases of the budget cycle; preparation, approval, execution, and monitoring.
Advise leadership regarding alignment between the budget process and current college, unit, and university strategic priorities. Requires a detailed understanding of college or unit operations, regular communication with college or unit personnel, and strong professional relationships to ensure confidential and sensitive information is shared appropriately.
Collaborate with FSP and/or college or unit and university business partners to ensure budgets are created and ready to approve and load into university systems at the scheduled time. Review data for accuracy and ensure all college or unit personnel with budgetary authority are aware of the unit's allocated budget.
Be aware of variances between budget and expense and work with the FSP and/or the college or unit to ensure the appropriate administrators and leaders are informed of material variances.
Inform the FSP and/or college or unit regularly of any deviations from the approved financial plan. Requires a detailed understanding of college or operations, including pending personnel changes, hiring plans, and strategic priorities. Also requires an awareness of financial commitments that are not encumbered in Banner and a thorough understanding of the university budgeting process to accurately project the many budget adjustments that occur mid-cycle and at year-end-close.
Verify approval, execution and accuracy of financial agreements between colleges or units. This may include MOUs, budget adjustments/settle-ups and other financial transactions.
Collaborate with business partners in the preparation of periodic budget projections for the Office of Budget and Resource Planning and for other ad hoc projection requests, including those from college accrediting agencies.
Maximize the value of college or unit and university resources by ensuring funds are used in an optimal manner, with proper consideration to the unique requirements for use of each funding source. Work strategically and collaborate with university business partners as appropriate to ensure no resources expire unnecessarily before use. Requires coordination with fund managers in other units and organizations. (E&G, OSUF , self support etc)
Prepare and present periodic budget updates as needed for a variety of college, unit, and university audiences. These may include the FSP , college or unit leadership, school and department faculty, program areas, and others.
Accounting/Oversight:
45% Service delivery and supervision
Serve as key college or unit business partner for financial operations. Apply strategic thinking skills and business acumen to advance college or unit and university mission. Owns day to day delivery of service.
+ Provide leadership, supervision and direction for direct reports and financial strategic services team. Hire and ensure training programs are in place for employees. Plan, assign and review work, establishing professional development and performance goals with team. Assess performance through completion of quarterly check ins and annual evaluations. Act on disciplinary issues and address grievances developing a framework for corrective action as necessary, up to and including dismissal.
+ Create a culture of trust in university partners and financial strategic services team.
+ Understand in detail entire end to end process standards, variations, pain points, system and control environment.
+ Coordinate with colleagues and business partners internal and external to OSU to identify and advocate for process improvements on behalf of university clients.
+ Keep apprised of new compliance requirements or business processes changes impacting clients and ensure there are plans to successfully navigate.
+ Proactively evaluate and assess the need for training of stakeholders in units served to ensure effective partnerships, information sharing, and compliance with relevant policies/procedures.
+ Develop, communicate, and provide training as appropriate.
+ Supports team in providing timely financial reports, budgets, and forecasts to clients served.
10% Change management and special projects
+ Identify issues faced by unit served across FSS reporting, budgeting, financial analysis and strategic services.
+ Support changes efforts through collaboration with appropriate stakeholders.
+ Supports Associate Director, FSP and/or Director of Financial Strategic Services and various special projects and activities as appropriate.
+ Actively participate in continuous process improvements to enhance business services and assist with implementation of technology solutions
What You Will Need
Bachelor's degree in business administration, Accounting, Finance or related fieldandthree years of experience successfully managing financial operational activities, directly advising/ consulting leaders on financial activities and experience managing/supervising financial reporting and accounting activities.
OR
A combination of education, training, and experience equivalent to eight years which includes experience directly advising/ consulting leaders on financial activities and experience managing/supervising financial reporting and accounting activities.
Demonstrated experience evaluating and implementing internal controls in financial reporting and accounting operations.
Core Competencies:
Strategic thinking- Prioritize process improvement efforts based on the understanding of enterprise strategic objectives, upcoming business model shifts and related enterprise initiatives.
Process knowledge - Make informed decisions regarding the level of process standardization and how best to improve it with best practices and emerging technologies.
Problem-solving - Identify core process breakdowns, analyze potential causes. Identify options to implement the most effective solutions. Understand customer needs and innovate to serve and solve any issues customers have.
Relationship building - Build strong relationships with other leaders and teams to align their priorities, manage expectations and influence changes in the process.
Change management - Understand the organization's ability to absorb change and take deliberate action to ensure stakeholders and service delivery teams are ready and able to implement changes smoothly and consistently across locations.
Effective communication - Prepare and/or oversee the preparation of special reports, studies, and analysis to effectively and clearly communicate verbally and in writing.
Organizational Awareness - Understand and convey the University's mission, the function of the division, and the purpose of the unit's work and how it interrelates with other work units to serve the customer/client. Understand the impact and implications of decisions on the community and other departments.
Excellent time management skills. Must be self-motivated, schedule workflow, and anticipate deadlines.
Commitment to contribute to a collaborative and inclusive work environment.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
What We Would Like You to Have
+ CPA / CMA
+ Master's Degree
+ Three years of experience managingor supervising financial reporting and accounting activities.
+ Experience in Higher Education
+ Knowledge of COSO model for internal controls
+ Experience successfully managing applicable operational activities of a research university or in the non-profit or governmental sector.
+ Experience or at least familiarity with multiple fund types
Working Conditions / Work Schedule
Office environment. Pressure to meet deadlines with competing priorities. In normal conditions, this position will work within an office environment and may be expected at times to work after hours to complete projects and/or meet deadlines. This position is to be onsite and hybrid option is upon agreement with supervisor and/or director approval.
Pay Method Salary
Pay Period 1st through the last day of the month
Pay Date Last working day of the month
Recommended Full-Time Salary Range $95,000-$107,000
Link to Position Description
**********************************************************
Posting Detail Information
Posting Number P09678UF
Number of Vacancies 1
Anticipated Appointment Begin Date 03/02/2026
Anticipated Appointment End Date
Posting Date 01/16/2026
Full Consideration Date
Closing Date 01/30/2026
Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants
Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1) A resume/CV; and
2) A cover letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact: Aracely Arredondo at ********************************* or ************
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
Starting salary within the salary range will be commensurate with skills, education, and experience.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks (***************************************************** website including thefor candidates (********************************************** section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team ************************************.
Supplemental Questions
Read More at: ********************************************
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
How much does a customer service manager earn in Springfield, OR?
The average customer service manager in Springfield, OR earns between $30,000 and $93,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Springfield, OR