How To Become A Customer Service Manager Supervisor: What It Is and Career Path

What is a customer service manager supervisor and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Andrew Gilliam

There is more than meets the eye when it comes to being a customer service manager supervisor. For example, did you know that they make an average of $17.26 an hour? That's $35,903 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

What general advice would you give to a customer service manager supervisor?

Andrew Gilliam

Customer Experience innovator and change agent,, Informa Tech

Searching for jobs is always intimidating, and this year provides many new reasons to be discouraged. However, based on research HDI conducted in July, 57% of support organizations are creating new positions or continuing to fill vacancies. Furthermore, 82% of organizations say it is likely they will continue working from home long-term. Many companies are opening their minds to hiring candidates who don't live near their offices. That's great news for anyone entering the job market!
When looking for work, the best thing an applicant can do is to think like a hiring manager. They're filling a position to meet their needs, not yours, so consider the context in which they're hiring. Right now, businesses are searching for applicants who can contribute to remote teams and support customers remotely. Experience with unified communications, mobile, cloud, and remote support technologies are in high demand. Additionally, organizations are changing how they work at a rapid pace. Understanding the fundamentals of knowledge management, enterprise service management, incident and problem management, and organizational communications will help candidates speak directly to prospective employers' challenges. Having a dedicated space and internet connectivity to enable working from home and a proven ability to work independently or remotely helps dissuade managers' fears of hiring remote candidates.
There are plenty of ways to build these skills and competencies, even without direct work experience. HDI offers numerous resources, many of them free, to expand your knowledge, including articles, webinars, toolkits, research, and virtual classroom training. Dedicating yourself to independent learning, experimenting in a home-lab, and networking at virtual industry events are fantastic ways to demonstrate your job-readiness.

ScoreCustomer Service Manager SupervisorUS Average

Salary

2.8

Avg. Salary $35,903

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.7

Race

American Indian and Alaska Native 0.78%

Asian 6.64%

Black or African American 11.42%

Hispanic or Latino 19.48%

Unknown 5.59%

White 56.09%

Gender

female 59.82%

male 40.18%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a customer service manager supervisor

Explore customer service manager supervisor education requirements

Most common customer service manager supervisor degrees

Bachelor's

44.8 %

Associate

22.9 %

High School Diploma

19.7 %

Start to develop specific customer service manager supervisor skills

Skills	Percentages
Front End	11.35%
Payroll	10.00%
Customer Complaints	6.99%
Human Resources	4.50%
Customer Issues	4.20%

Complete relevant customer service manager supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service manager supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service manager supervisor based on U.S. Bureau of Labor Statistics data and data from real customer service manager supervisor resumes.

Research customer service manager supervisor duties and responsibilities

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Prepare your customer service manager supervisor resume

When your background is strong enough, you can start writing your customer service manager supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service manager supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

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