Customer service manager supervisor vs customer service team lead

The differences between customer service manager supervisors and customer service team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service manager supervisor and a customer service team lead. Additionally, a customer service team lead has an average salary of $36,623, which is higher than the $35,903 average annual salary of a customer service manager supervisor.

The top three skills for a customer service manager supervisor include front end, payroll and customer complaints. The most important skills for a customer service team lead are HR, inbound calls, and product knowledge.

Customer service manager supervisor vs customer service team lead overview

	Customer Service Manager Supervisor	Customer Service Team Lead
Yearly salary	$35,903	$36,623
Hourly rate	$17.26	$17.61
Growth rate	-4%	-4%
Number of jobs	196,364	249,105
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

Customer service manager supervisor vs customer service team lead salary

Customer service manager supervisors and customer service team leads have different pay scales, as shown below.

	Customer Service Manager Supervisor	Customer Service Team Lead
Average salary	$35,903	$36,623
Salary range	Between $26,000 And $48,000	Between $28,000 And $47,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Rhode Island
Best paying company	-	Santander Bank
Best paying industry	-	Insurance

Differences between customer service manager supervisor and customer service team lead education

There are a few differences between a customer service manager supervisor and a customer service team lead in terms of educational background:

	Customer Service Manager Supervisor	Customer Service Team Lead
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Customer service manager supervisor vs customer service team lead demographics

Here are the differences between customer service manager supervisors' and customer service team leads' demographics:

	Customer Service Manager Supervisor	Customer Service Team Lead
Average age	40	40
Gender ratio	Male, 40.2% Female, 59.8%	Male, 35.2% Female, 64.8%
Race ratio	Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8%	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service manager supervisor and customer service team lead duties and responsibilities

Customer service manager supervisor example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service team lead example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service manager supervisor vs customer service team lead skills

Common customer service manager supervisor skills

Front End, 11%
Payroll, 10%
Customer Complaints, 7%
Human Resources, 5%
Customer Issues, 4%
Customer Service, 4%

Common customer service team lead skills

HR, 6%
Inbound Calls, 6%
Product Knowledge, 6%
Front End, 5%
Customer Service, 5%
Outbound Calls, 5%

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Customer Service Manager Supervisor
Customer Service Manager Supervisor vs Customer Service Team Lead

Updated January 8, 2025

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