Customer service manager supervisor vs senior customer service representative

The differences between customer service manager supervisors and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service manager supervisor and a senior customer service representative. Additionally, a customer service manager supervisor has an average salary of $35,903, which is higher than the $35,008 average annual salary of a senior customer service representative.

The top three skills for a customer service manager supervisor include front end, payroll and customer complaints. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.

Customer service manager supervisor vs senior customer service representative overview

	Customer Service Manager Supervisor	Senior Customer Service Representative
Yearly salary	$35,903	$35,008
Hourly rate	$17.26	$16.83
Growth rate	-4%	-4%
Number of jobs	196,364	187,517
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

Customer service manager supervisor vs senior customer service representative salary

Customer service manager supervisors and senior customer service representatives have different pay scales, as shown below.

	Customer Service Manager Supervisor	Senior Customer Service Representative
Average salary	$35,903	$35,008
Salary range	Between $26,000 And $48,000	Between $28,000 And $42,000
Highest paying City	-	Oxnard, CA
Highest paying state	-	Massachusetts
Best paying company	-	Bayer
Best paying industry	-	Technology

Differences between customer service manager supervisor and senior customer service representative education

There are a few differences between a customer service manager supervisor and a senior customer service representative in terms of educational background:

	Customer Service Manager Supervisor	Senior Customer Service Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Customer service manager supervisor vs senior customer service representative demographics

Here are the differences between customer service manager supervisors' and senior customer service representatives' demographics:

	Customer Service Manager Supervisor	Senior Customer Service Representative
Average age	40	40
Gender ratio	Male, 40.2% Female, 59.8%	Male, 28.9% Female, 71.1%
Race ratio	Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service manager supervisor and senior customer service representative duties and responsibilities

Customer service manager supervisor example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Senior customer service representative example responsibilities.

Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
Research and correct contribution and distribution forms for IRS.
Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
Follow FDA regulations for record keeping of all oxygen from source to end user.

Customer service manager supervisor vs senior customer service representative skills

Common customer service manager supervisor skills

Front End, 11%
Payroll, 10%
Customer Complaints, 7%
Human Resources, 5%
Customer Issues, 4%
Customer Service, 4%

Common senior customer service representative skills

Outbound Calls, 6%
Windows, 5%
Customer Inquiries, 5%
Product Knowledge, 4%
Quality Standards, 4%
Customer Satisfaction, 4%

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Customer Service Manager Supervisor vs Senior Customer Service Representative

Updated January 8, 2025

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