How to hire a customer service manager supervisor

How to hire a customer service manager supervisor, step by step

Here's a step-by-step customer service manager supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service manager supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service manager supervisor
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the customer service manager supervisor you need to hire. Certain customer service manager supervisor roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect customer service manager supervisor also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of customer service manager supervisors and their corresponding salaries.

   Type of Customer Service Manager Supervisor	Description	Hourly rate
   Customer Service Manager Supervisor	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-23
   Service Lead	A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more	$23-68
   International Customer Service Representative	An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service... Show more	$11-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Front End
   • Payroll
   • Customer Complaints
   • Human Resources
   • Customer Issues
   • Customer Service
   • Inventory Control
   • POS
   • Loss Prevention
   • Sales Floor
   • Logistics
   • Order Entry
   • Performance Reviews
   • Bank Deposits

   Check all skills

   Responsibilities:

   • Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
   • Generate POS balance, tender, loss prevention reports.
   • Correct errors make on POS systems and handle all forms of refunds.
   • Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
   • Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

3. Make a budget

   Including a salary range in your customer service manager supervisor job description is one of the best ways to attract top talent. A customer service manager supervisor can vary based on:

   • Location. For example, customer service manager supervisors' average salary in mississippi is 49% less than in washington.
   • Seniority. Entry-level customer service manager supervisors 46% less than senior-level customer service manager supervisors.
   • Certifications. A customer service manager supervisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a customer service manager supervisor's salary.

   Average customer service manager supervisor salary

   $35,903yearly

   $17.26 hourly rate

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   Entry-level customer service manager supervisor salary

   $26,000 yearly salary

   Updated December 16, 2025

4. Writing a customer service manager supervisor job description

   A job description for a customer service manager supervisor role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer service manager supervisor job description:

   Customer service manager supervisor job description example

   Please note: this is an entry level supervisory position.
   
   Position Description Summary:
   
   Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.
   
   Duties and Responsibilities:
   
   * Exceed First Class Service standards and behavior with every customer, business partners and peers
   * Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
   * Facilitate opening and closing procedures for all stores
   * Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
   * Ensure store merchandising standards are consistently executed per the company guidelines
   * Coordinate and monitor staffing levels to maximize sales and service potential
   * Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
   * Direct, coach, and train Associates in their daily job assignments
   * Represent and support the company by fostering strong business relationships within the airport community
   * Contribute feedback on Associate reviews and provide input on Associate counseling
   
   Position Qualifications:
   
   * High school diploma or equivalency required / Bachelor's degree preferred
   * Ability to work various shifts in a 7/365 day team oriented environment
   * Excellent customer service skills and ability to communicate effectively using the English language
   * Strong interpersonal/organizational skills with ability to motivate others
   * Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
   * Proficiency required in reading, writing, mathematics, cash handling/ reporting
   * Computer literacy and working knowledge of MS Office preferred
   * Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
   * Standing for long periods of time and the ability to work in environments with varying temperatures
   * Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

   Copy this example

   

5. Post your job

   To find the right customer service manager supervisor for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer service manager supervisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit customer service manager supervisors who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your customer service manager supervisor job on Zippia to find and recruit customer service manager supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit customer service manager supervisors, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service manager supervisor

   Once you've selected the best customer service manager supervisor candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new customer service manager supervisor. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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