Customer service manager supervisor job description

Please note: this is an entry level supervisory position.

Position Description Summary:

Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.

Duties and Responsibilities:

* Exceed First Class Service standards and behavior with every customer, business partners and peers
* Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
* Facilitate opening and closing procedures for all stores
* Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
* Ensure store merchandising standards are consistently executed per the company guidelines
* Coordinate and monitor staffing levels to maximize sales and service potential
* Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
* Direct, coach, and train Associates in their daily job assignments
* Represent and support the company by fostering strong business relationships within the airport community
* Contribute feedback on Associate reviews and provide input on Associate counseling

Position Qualifications:

* High school diploma or equivalency required / Bachelor's degree preferred
* Ability to work various shifts in a 7/365 day team oriented environment
* Excellent customer service skills and ability to communicate effectively using the English language
* Strong interpersonal/organizational skills with ability to motivate others
* Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
* Proficiency required in reading, writing, mathematics, cash handling/ reporting
* Computer literacy and working knowledge of MS Office preferred
* Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
* Standing for long periods of time and the ability to work in environments with varying temperatures
* Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

Eligible for $1500 Hiring Bonus
Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures.

This position is for our branch on Summit Ave.

Essential Functions:

The Customer Service Manager responsibilities include:

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures staff complies with established standards and regulations.
• Resolves audit exceptions in a timely manner on an as needed basis.

The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.

Must Haves:

• High school diploma or G.E.D.
• A minimum of 1+ year of (related) in-person customer service and cash handling experience in retail banking environment
• Basic keyboarding skills and the ability to navigate in a Windows environment

Preferred to Have:

• Bachelors degree.
• Coaching/training experience.
• Experience with supervision or leadership of retail banking activities.
• Audit/compliance expertise.
• New accounts experience.

Why Bank Five Nine:

We’ve been in business over 161 years, and we’re just getting started! Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since1859! We’re excited to be named a Top Place to Work for twelve years in a row and proud to be a place that people love to come to work every day.

We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals