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Customer service manager jobs in Syracuse, NY - 296 jobs

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Customer Service Manager
Salon Manager
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Client Manager
Customer/Technical Service Manager
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Plant Manager
Service Operations Manager
Zone Manager
Call Center Manager
Store Manager
  • Plant Manager

    KCO Resource Management

    Customer service manager job in Syracuse, NY

    We're working with a well-established and growing food & beverage manufacturer seeking a proven Plant Manager to join their team. This position will be responsible for overseeing the daily operations of their new plant! This role includes hiring and training staff, partnering with upper management to establish production goals and implementing plant policies. The Plant Manager will foster a team-oriented environment where employee safety and product quality are top of mind. Location: Greater Rochester/Syracuse region of New York. Job Responsibilities: Direct and coordinate daily operations of the manufacturing plant. Oversee all levels of staff activity and performance. Develop processes to increase productivity and enhance performance. Ensure company policies and procedures are always followed. Screen, interview and manage the onboarding process of new hires. Provide operational support to production teams and managers on subjects such as controlling operational costs, maintaining operational efficiencies, personnel development, SOP management, maintaining high quality, maintaining a safe work environment, and continuously improving the operations. Must learn all aspects of all plant equipment and be able to operate that equipment as necessary. Communicate with and develop good working relationships with external entities (FDA, Ag & Markets, Weights and Measures, USDA, OSHA, etc.). Prepare and establish an annual budget for the operations department and meet this budget. Responsible for managing all shift production schedules. Conduct employee performance reviews. Schedule and conduct plant meetings and facilitate monthly meetings for the operational teams. Develop programs to allow for consistent reduction of operating costs year over year through effective management of the department. Maintain an active presence on the production floor and interaction with all employees whenever possible. Coordinates the planning, developing, scheduling, and delivery of operational education / training programs, including management training. Work with the director of engineering and maintenance manager to direct the operational programs to include plant utilities, refrigeration, maintenance, wastewater, PM programs, employee developmental programs, cost reductions, capital budget and planning, equipment specifications, product specifications and any other related functions for a world-class facility. Maintain accurate and current product manufacturing protocols for all products manufactured at the facility. Ensure that all product specifications are met during each production run. Work with vendors and suppliers to bring the best technologies, best practices and most dependable supplies and equipment at the most favorable price. Develop objectives, standard operating procedures, and performance standards for staff and prioritize projects within the operational department to meet departmental and company objectives. Investigate and respond to consumer and customer complaints. This function will work directly with the quality assurance and engineering departments. Assist in training of all plant personnel regarding good housekeeping, manufacturing procedures, allergen control, proper sanitation, product handling and other food quality related requirements. Must be able to work on evening shifts or weekends to support the needs of the food safety and quality programs. Required Skills/Qualifications: Bachelor's degree in Food Technology, Dairy Science, or a related field preferred. 5+ years of experience of plant management in food manufacturing, dairy preferred. Proficiency with Microsoft Word, PowerPoint, AutoCAD, MS Project, Visio and Excel. Excellent verbal and written communication skills. Must be able to work in environments with varying temperatures. Ability to navigate all areas of the facility, including office spaces, warehouse areas, and the exterior perimeter. Physically capable of standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouching as needed.
    $97k-134k yearly est. 1d ago
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  • Salon Manager

    Smart Style

    Customer service manager job in Central Square, NY

    WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions." * Compensation for this position is commission based.
    $44k-67k yearly est. 3d ago
  • Salon Manager

    Regis Haircare Corporation

    Customer service manager job in Rome, NY

    WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions." * Compensation for this position is commission based.
    $44k-67k yearly est. 3d ago
  • Store Manager

    Citi Trends, Inc. 4.7company rating

    Customer service manager job in Syracuse, NY

    The Store Manager is responsible for playing a critical role in providing support to merchandising, operational and human resources functions for an individual store to achieve or exceed planned sales and profits. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Store Manager will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization. DUTIES/RESPONSIBILITIES: Responsible for recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. Maintains financial controls including shrink, payroll and other operating expenses. Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control Monitor sales activities to ensure that customers receive satisfactory service. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Ensuring adherence of staff members to all Citi Trends, Inc. policies and procedures. Performs other duties as may be assigned. REQUIRED SKILLS/ABILITIES: Excellent communication and organizational skills. Ability to work a flexible schedule including nights and weekends. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. EDUCATION/EXPERIENCE: High school diploma or equivalent. 3-5 years of retail experience as a Store Manager. 5-7 years of retail experience. PHYSICAL REQUIREMENTS: Store Managers are scheduled to work 45 hours per week and must be able to perform the essential physical functions listed below with or without accommodation. Squat/Kneel/Stoop (Frequent to continuous) Stand/Bend/Walk (Frequent to continuous) Twist (Occasional to Frequent) Reach above shoulder (Occasional to Frequent) Lift/Carry (Occasional to Frequent) Push/Pull (Occasional to Frequent) Use of hands (manual dexterity, grasping [Frequent to Continuous]) GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.
    $40k-51k yearly est. 3d ago
  • IT Customer Service Manager

    Oneida Innovations Group

    Customer service manager job in Verona, NY

    Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service. We are currently seeking an IT Customer Service Manager to join our team! Duties & Responsibilities: Effectively manages the day to day operational activities related to supporting the Oneida Indian Nation workplace computing environment. This includes overseeing the Help Desk, Network Operations Center, and Computer Engineers. Oversees entire Customer Service operation to provide timely and efficient delivery of services to customers and business partners. Provides support to government contracting operations. Coordinates all outbound communications to client areas regarding IT activities affecting their operations. Collaborates with the Director of IT Operations Support to ensure services meet the needs of the IT and organizational strategies. Provides support to the requesting department team members in identifying support issues to ensure full comprehension of the requirements of the requesting department. Maintains an effective mechanism to track and monitor projects, validate estimates as presented, and identify/allocate required project resources. Successfully establishes and maintains high quality documentation and on-line problem resolution tools necessary to provide Customer Service team with sufficient resources to perform their support tasks. Efficiently manages the coordination and prioritization of inbound work requests from client areas. Ensures effective allocation of IT resources for projects in the Oneida Indian Nation. Streamlines project activities to achieve timely and cost effective completion in accordance with budgets and schedules. Oversees the technical teams responsible for providing technical support to our client areas. Provides the Director of IT Operations Support with information on the status and accomplishments within the Customer Service function. Continually monitors and ensures the successful execution of the relationship management program IT is establishing with its customer base. Conducts frequent meetings with Customer Service employees to review and discuss various company and departmental policies and procedures, to address problems and concerns, and as a tool in building teamwork. Continually researches and develops standards, proposals and processes to promote growth, maturity, and effectiveness of the IT Department. Minimum Qualifications: Bachelors Degree in Computer Science, Engineering, or related discipline, MBA is desirable. 4 years technical support or operations center experience. Prior supervisory experience in a technical environment, 2 years. Excellent organizational, verbal and writing skills. Ability to perform well under pressure in a multi task environment. Must be able to interface with users and perform as a liaison between IT and the affected area. Must be able to keep abreast of new technological and/or procedural developments and present options for improvement to their supervisor in an organized format. Competencies in configuring, deploying & effectively managing end-point computing devices on an enterprise scale are preferred. Must possess valid driver's license. Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
    $70k-124k yearly est. 60d+ ago
  • Services Manager - Fiduciary/Trust & Estate Accounting Services

    EY Studio+ Nederland

    Customer service manager job in Cleveland, NY

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Tax - Business Tax Services Fiduciary/Trust & Estate Tax Administration Services (“FTEAS”) - Financial Services Organization - Services Manager The Opportunity EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! FTEAS provides fiduciary/court accounting services for trusts and estates serving banks, law firms, family offices, and individual and professional trustees throughout the United States. The Manager is part of the leadership team and plays an integral role in the overall strategy and success of the FTEAS business. Responsibilities include technical review of complex trust & estate fiduciary accountings; managing client relationships; supervision, training, and development of staff; maximizing operating efficiency; and maintaining profitability. Incumbent will ensure compliance with all EY processes and procedures including onboarding new clients and setting up new matters, complying with independence, eDocs, and technology initiatives. Key Responsibilities Technical preparation and review of complex trust and estate accountings. Perform complex calculations and reconstruction when required. Research of state specific principal and income acts when needed. Responsible for managing client relationships and retaining client good will. Participate in weekly sales calls, and client presentations and business development meetings, when requested. Provide timely and effective responses to client needs and compliance requirements. Provide estimates for new accounting work and prepare all required documentation for new engagements. Build and maintain strong relationships with internal EY groups. Facilitate communications and provide assistance to team members by sharing knowledge, offering advice, and making decisions to meet engagement deliverables. Develop operational efficiencies to deliver timely high-quality services and work products. Contribute to a flexible, stable and team oriented working culture that fosters staff development. Complete self- study courses to maintain and enhance knowledge of fiduciary accounting and software applications, and to meet Firm continuing education requirements. Work to ensure all projects are properly and timely billed and oversee follow-up with clients regarding bill collections. Skills and Attributes for Success To qualify for the role, you must have Bachelor's degree. CPA, EA, licensed Attorney, Professional Fiduciary or CTFA (Certified Trust and Fiduciary Advisor) certification 5+ years of fiduciary/court accounting experience at a bank, law firm or CPA firm with a proven track record of successfully managing staff and engagements. Excellent technical fiduciary accounting skills. Experience working with complex assets (LLCs, partnerships, alternative investments, etc.) and large trusts and estates. Experience working with family offices a plus. Demonstrated excellent interpersonal, analytical, and problem-solving ability. Excellent verbal and written communication skills. Experienced at reviewing IRS Forms 706, 1041 and K-1s. Ideally, you will also have Understanding of complex investments and fiduciary tax. Understanding of trust structures and trust terminology. Ability to review and interpret trust agreements and estate planning documents. Strong management and leadership skills. Strong client interaction skills. Proficient with software applications, including OneSource Accounting Software FAS; Microsoft Word and Excel. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $103,100 to $188,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $123,800 to $214,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
    $123.8k-214.9k yearly 55d ago
  • Client Manager

    M3 Placement

    Customer service manager job in New Hartford, NY

    Commercial Lines Account Manager COMPENSATION: $60,000 - $85,000 plus bonus Our client located in Utica is hiring for a Commercial Lines Account Manager to join their team. The Account Manager will partner with clients to understand their needs, business goals and align services to meet their business objectives. They will provide an exceptional experience to clients and continuously strive to understand how to better address risk. The Account Manager will focus on Property & Casualty accounts and work in tandem with a well-established and growing team. The Account Manager must enjoy building relationships, solving problems for clients, and possess excellent organizational, communication and listening skills. This is a great opportunity for someone with commercial lines Account Manager experience or someone working in commercial lines property and casualty who is seeking to work more hands-on with clients. Underwriting backgrounds are welcome! Our client has a strong history in the community and is recognized as an employer of choice. They offer a hybrid work environment that allows employees to collaborate with their teams and engage in the company culture, while maintaining a healthy work life balance. Responsibilities: Build and maintain relationships with clients aimed at addressing risk, achieving client business goals and retention of client accounts. Provide exceptional client service through expert, timely and consultative communication to clients. Provide technical consultation to handle coverage needs, and conduct exposure analysis for assigned clients. Inform and educate clients about coverage, exclusions and exposures. Assist with preparing proposals and applications and submit to clients and carriers. Work closely with carriers to negotiate policies and coverage for clients Ensure all documentation, certificates, and endorsements are handled accurately. Collaborate with team members to include providing technical support to Producers and delegating tasks to support team members. Assist clients in making appropriate coverage changes while educating clients throughout the process to ensure client satisfaction. Requirements: Active Property and Casualty license Bachelors Degree or equivalent experience Demonstrated experience providing exceptional client service to commercial lines accounts within property and casualty OR demonstrated experience in commercial lines property and casualty and a strong passion for building relationships with clients Excellent at solving problems Strong Organization Skills Ability to prioritize multiple client accounts Excellent communication skills Proficiency in MS Office Ability to learn new technology Strong analytical skills and attention to detail
    $60k-85k yearly 60d+ ago
  • Zone Manager

    Spencer's and Spirit Halloween

    Customer service manager job in Syracuse, NY

    We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “So Much Fun It's Scary!” At Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount The Zone Manager's primary job function is to be fully accountable for the success of an assigned group of districts and driving sales by directing all operational aspects of district and store operations. The Zone Manager is responsible for ensuring that Multi-Unit Leaders make certain that their store staffs maintain clean, well-organized, and properly merchandised stores at all times and that all policies, procedures, and controls are followed. Responsible for overseeing all aspects of inventory control to ensure store shrink is within company guidelines by protecting company property and assets. The Zone Manager serves as the key strategic partner, and maintains a constant awareness of our competition within an assigned region. Responsible for establishing and maintaining ethical standards as a representative of Spirit Halloween. Sets an example to peer group and reporting team in ethical decision making. The Zone Manager is responsible for scouting markets within their defined area to verify and/or identify viable locations for the upcoming season. #Spirit Responsibilities Manage and direct a geographic region normally consisting of multiple districts within the Zone. Responsible for scouting and developing in depth knowledge of assigned market. Responsible for identifying any & all viable retail locations in preparation for the upcoming season. Responsible for suggesting sales plans based on historical data in market. Responsible for conducting detailed scope of works on locations and partnering with Facilities Managers and Real Estate deal makers. Responsible for scheduling any necessary work needed to locations while partnering with Facilities Manager and contractors. Responsible for scheduling all initial fixture and merchandise deliveries within Zone. Responsible for setting sales and operational goals and expectations, and ensuring that those goals and expectations are achieved. Responsible for overseeing the performance management of the District & Store Manager teams to meet all expectations. Schedule regular visits in all stores with District & Store Managers to ensure compliance in all areas of customer service, store operations, and loss prevention.. Train, challenge, motivate, encourage, and provide constructive guidance to District & Store Managers related to all areas of effective operations. Oversee District & Store Manager implementation strategies to meet all store performance goals. Responsible for establishing sales and operational plans with District & Store Managers to ensure that all tasks are managed and executed efficiently. Responsible for ensuring that District & Store Managers hire qualified candidates and ensure that all associates are properly trained. Ensure that District Managers effectively supervise Store Managers by planning, organizing and delegating tasks to meet store goals and expectations. Responsible for recruiting, hiring and training District Managers in all aspects of their jobs, and providing appropriate constructive feedback regarding performance and/or conduct. Ensure that District Managers maintain proper staffing levels to meet store needs and that associates properly record hours worked. Ensure that District Managers and Store Managers are kept current on all policies, procedures, programs and guidelines, and that all stores maintain a work environment free from discrimination and harassment. Ensure that all associates treat one another and our customers with courtesy and respect. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, education and/or ability required for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. #Spirit Pay Range $85,500.00 - $115,047.00
    $85.5k-115k yearly Auto-Apply 55d ago
  • Manager, Linen and Laundry Services

    Suny Upstate Medical University

    Customer service manager job in Syracuse, NY

    The Manager of Laundry and Linen Services will provide daily oversight and management for the Linen Services operation. Responsibilities include, but are not limited to, budget management, planning for linen usage and on-going monitoring of expenditures, generation of needed reports, development and maintenance of the contracts with vendors, act as direct contact for Linen vendor, development and maintenance of policies and procedures, and maintenance of Quality Assurance to include quality monitoring of unit specific linen. In addition, the Manager will be responsible for staff scheduling, recruitment, training, and performance reviews and personnel issues. Will provide weekend management coverage, as needed. Minimum Qualifications: Bachelor's degree in Management or related field and a minimum of 2 years relevant experience in Linen and/or inventory management (preferably in a hospital or healthcare related environment) or an Associates Degree in Management or related field and a 4 years of relevant experience in equipment distribution and/or inventory management (preferably in a hospital or healthcare environment), and strong organizational, written/oral communication, interpersonal, and computer skills, plus prior supervisory experience required. Preferred Qualifications: Management experience in a unionized environment strongly preferred. Work Days: 7am - 3:30pm with alternating weekends. Message to Applicants: Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.
    $74k-123k yearly est. 60d+ ago
  • Service Supervisor - Milton Rents NY

    Milton Cat 4.4company rating

    Customer service manager job in Syracuse, NY

    Milton Rents is seeking an experienced Service Supervisor for our Syracuse, NY Location. The Service Supervisor will be responsible for overseeing our service and parts operations. The Supervisor will be responsible for the scheduling, planning, the workflow of rental equipment coming in the shop for maintenance and repairs, as well as maintaining correct parts inventory needed to perform and complete jobs. A background or experience in the field of heavy equipment is highly desired. Starting Pay Range: $65,000 - $75,000 depending on experience. This is a salaried position with bonus opportunity. Benefits Include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Uphold safety commitments, policies, and procedures established by Milton Rents Manage the maintenance and repair of a multimillion-dollar Rental Fleet. Prepare work schedules, assign all jobs, handle, and dispatch all service calls. Assure that the equipment is available as required to meet both rental and customer needs. Document equipment status within the computer system before and after each rental. Manage and oversee all parts ordering, receiving, and distribution to insure timely repairs on rental equipment. Maintain & confirm correct inventory levels. Work with equipment vendors on problems that do arise and try to come to fast accurate solutions to those problems. Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the Parts and Service departments. Influence and promote customer satisfaction, service, and support. Develop and maintain effective parts and service department processes. Supervise Service Techs and engage by conducting performance evaluations, coaching, counseling, and disciplinary action as needed. Manage training schedules and assist in the development of Service Technicians. Communicate with and hold employees accountable to performance expectations. Create, drive, and support a safety culture within the Parts and Service Departments. Provide employees continuous and timely support through feedback, problem solving and development opportunities. Investigate accidents & injuries and prepare reports of findings. Perform related duties as assigned Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Technical knowledge of heavy equipment or similar equipment. Past exposure to Service and/or Parts Department operations. Ability to effectively lead, influence and communicate with others both internally and externally. Demonstrated ability to lead people and get results through others, as well as experience in managing multiple employees. Must be proficient in the use of a computer and related software (Word, Excel, etc.). Valid driver's license with clean driving record. Must have strong problem-solving skills and be detailed oriented with a high level of accuracy. Able to perform duties with a sense of urgency, exceeding customer expectations. Excellent organizational skills. Ability to work in a dynamic fast paced environment. This is not intended to be all-inclusive. Your manager may request and assign you similar duties. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton Rents or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton Rents is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton Rents is a Drug-Free workplace.
    $65k-75k yearly Auto-Apply 10d ago
  • Operations Manager- Service/Repair (Syracuse)

    TK Elevator 4.2company rating

    Customer service manager job in East Syracuse, NY

    The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Syracuse, NY Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan. ESSENTIAL JOB FUNCTIONS: * Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline. * Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. * Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers. * Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability. * Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. * Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%. * Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars. * Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. * Maintains strong familiarity of company products by attending company training classes, & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers. * Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. * Performs other duties as may be assigned. EDUCATION & EXPERIENCE: * Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience * Requires a valid driver's license and a satisfactory Motor Vehicles Report. * Thorough knowledge of the elevator industry and general management methods within the elevator industry * Ability to define problems, collect data, establish facts, and draw valid conclusions * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables Salary range: $126,000-$172,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered * Medical, dental, and vision coverage * Flexible spending accounts (FSA) * Health savings account (HSA) * Supplemental medical plans * Company-paid short- and long-term disability insurance * Company-paid basic life insurance and AD&D * Optional life and AD&D coverage * Optional spouse and dependent life insurance * Identity theft monitoring * Pet insurance * Company-paid Employee Assistance Program (EAP) * Tuition reimbursement * 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: * 15 days of vacation per year * 11 paid holidays each calendar year (10 fixed, 1 floating) * Paid sick leave, per company policy * Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
    $47k-57k yearly est. 23d ago
  • Personal Lines Client Manager

    World Insurance Associates 4.0company rating

    Customer service manager job in Geneva, NY

    World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region. Position Summary This position supports the Account Executive with responsibilities related to client management and retention Essential Duties and Responsibilities Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication Handling renewals, service requests, claims, billing and new policies Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures Review all applications, policies, endorsements and audits for accuracy Complete loss/claim analysis and summaries Coordinate expiration list with department manager to obtain renewal business information Qualifications Bachelor's degree or equivalent work experience, preferred 3-7 years minimum Personal Lines Account Management experience required Property & Casualty License required Valid driver's license and insurance, required Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point) Applied/Epic or similar agency management software experience, preferred. Able to work independently and enjoy a high degree of interaction with team members. Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines. Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance. The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information. Ability to maintain a professional demeanor and positive attitude Compensation This position is located in New York. The base salary for this position at the time of this posting may range from $50,000-$54,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit ************************************** for more details. Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #LI-KS1
    $50k-54k yearly Auto-Apply 60d+ ago
  • Dining Services Supervisor

    Brookdale 4.0company rating

    Customer service manager job in Syracuse, NY

    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
    $55k-86k yearly est. Auto-Apply 60d+ ago
  • Transfusion Services Supervisor/Coordinator

    K.A. Recruiting

    Customer service manager job in Syracuse, NY

    This independent, for profit, state-of-the-art, clinical and anatomic pathology reference laboratory is seeking a permanent, full-time Chemistry Supervisor. Under the general direction of the Transfusion Services Manager, the supervisor demonstrates critical thinking skills, scientific judgment, and leadership. Responsibilities include (but are not limited to): - Staffing according to workload - Developing and implementing continuous process improvement projects - Interfacing with lab administration - Providing supervision and support to the Chemistry staff - Expected to serve as a liaison (when needed) between staff and the senior management staff Required education and experience: - Bachelor's Degree in Medical Technology - Must qualify as a Medical Technologist under NYS Department of Health Regulation - 4-6 years of relevant clinical laboratory experience
    $52k-86k yearly est. 7d ago
  • Supervisor Customer Service

    Golden Artist Colors Inc. 4.1company rating

    Customer service manager job in New Berlin, NY

    Do you want to work for a World Class Artist Materials Manufacturer? Leave “corporate” behind and unlock your passion for ingenuity in a mission based, creative culture where doing well and doing good are one in the same. Golden Artist Colors is a world class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world class brands of professional artist paints, and by supporting the arts with partners who share our values and mission. Who are we? Golden Artist Colors is a manufacturer of art materials revered across the globe by professional and aspiring artists. Employee owned and based in Central NY, Golden's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. Our portfolio includes the well-established Golden brand which has set the standard for professional quality acrylic paints since 1980, as well as two newer brands- Williamsburg oils which was acquired in 2010, and QoR watercolors which were created by Golden in 2014. Golden Artist Colors is seeking a: Position Title: Customer Service Supervisor Department: Sales / Customer Service Supervisor: Sales Director Location: New Berlin Responsibilities: The Customer Service Supervisor manages the Customer Service department's operations and ensure that activities are completed in a professional, timely and efficient manner. Lead, motivate, and continuously train department personnel to ensure compliance with established procedures. Maintain and regularly review Standard Operating Procedures and departmental performance metrics to stimulate continuous learning. Conduct regular performance reviews with a participatory mindset designed to create and sustain a team focused effort. Requirements: Education Required: 2 year degree in business administration, operations management, logistics, or other related functions Experience Desired: How much: 5-7 years Type experience: 1-3 years in a leadership role with supervisory responsibilities 5-7 years of office experience in a manufacturing environment Our extensive benefits package includes: Employee Stock Ownership Plan (ESOP). Medical and Dental Insurance 401(k) with Employer match No-cost Life Insurance and Long-Term Disability Benefits Paid Holidays and Time Off Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries. Wellness Reimbursement Program Continuing Education Reimbursement Child Care Reimbursement Paid Community Service Hours Employee Discount on Product Employee assistance program Referral Bonus program
    $42k-55k yearly est. Auto-Apply 24d ago
  • Customer Service Team Leader

    Goodwill of The Finger Lakes 4.0company rating

    Customer service manager job in Syracuse, NY

    The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serves as Leader on Duty as dictated by schedule: Ensures safe work practices are followed at all times Ensures the facility is neat, clean, and organized to prevent injury or accident. Ensures employees, volunteers, community service personnel, and others use safe work methods at all times. Assists with supervising the daily cash drawer balances and deposits of store receipts: Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions. Balances cash and deposits store receipts as required. Assists with the transmission of all required reports. Assists with the supervision of all employees. Reviews customer concerns and resolves appropriately. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor). Performs the duties of various team member roles as staffing needs arise. Asks every customer for a Round-up donation, maintains a minimum of 25% round up average. Maintains proper security of all company assets. Assists the Store Leader with store employee meetings as necessary for employees in assigned operation. Assists in ensuring that store equipment is maintained in proper working order. Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail. Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise. SUPERVISORY RESPONSIBILITIES: Indirectly supervises store team members, volunteers, and community service personnel in assigned operation in accordance with the organization's policies and applicable laws. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience. Or equivalent combination of education and experience. COMPUTER SKILLS: Must be proficient in Microsoft Word, Excel, and Outlook. LANGUAGE SKILLS: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. SCHEDULING REQUIREMENTS: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand. Physical Demands- Customer Service Team Leader Frequency Never Almost Never Occasionally Almost always Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
    $26k-33k yearly est. Auto-Apply 14d ago
  • Consumer Service Manager, Bonide

    Adama 3.5company rating

    Customer service manager job in Oriskany, NY

    Reports To: V.P. of Marketing Direct Reports: Consumer Service Associates (2) ABOUT Bonide With a legacy of trust dating back to 1926, Bonide has evolved into a global force in the gardening industry as a proud member of the Syngenta Group. This partnership has bestowed upon our family business the invaluable advantage of a worldwide presence and extensive resources, enabling us to serve gardeners across the globe with exceptional pest control solutions for generations to come. At our Oriskany, NY facility, a dedicated team of over 200 professionals passionately produces our diverse portfolio of synthetic and Organic Gardening Products. Our commitment to meeting every gardener's needs is unwavering, and we offer a comprehensive range of weed, insect, disease, and animal controls in various formulations and applications. You can find our premium products at national, regional, and local home centers, hardware stores, mass merchants, and garden centers throughout America. Bonide stands tall as a recognized and respected industry leader, reflecting the trust and admiration we have earned from gardening enthusiasts across the country! Role Summary The Consumer Service Manager primary responsibility is surprise and delight consumers with extraordinary service and care. As the face of the company, greeting consumers warmly, ascertaining the reason why they have reached out is just part of this role's responsibility. This person will engage with consumers via telephone, mail, and email webchat, social media, and any other touch point where our consumer seeks assistance. As the face of the company, greeting consumers warmly, ascertaining the reason why they have reached out and meeting his/her needs is just part of this role's responsibility. Duties and responsibilities * Obtain and evaluate information to properly respond to product inquiries. * Provide guidance on what product best meets a consumer's needs. * Suggest alternate solutions when a product is ineffective or malfunctions. * Accurate and timely replies to consumer questions regarding Boride's products and their proper use. * Will receive, document, and resolve consumer complaints. * Process all refund requests according to company policies, in a timely manner. * Maintain log of consumer issues to be utilized for product improvement and ideation. * Manage relationship with external customer service partner. * Coordinate with Operations to handle requests for replacement parts. * Share insights with marketing team pertaining to common product questions, issues, and concerns. * Provide feedback and ideas on marketing content. * Work with Marketing to set KPIs to measure consumer sentiment. * Participate in social listening endeavors. * Create reports that inform the organization of where we stand with consumers based on feedback received. The responsibilities noted are not all encompassing. Employee will need to perform other job-related duties as required to meet business needs. skills and Abilities * Demonstrates a passion for excellence with respect to treating and caring for consumers. * Must be: Friendly, Pleasant, Engaging, Patient, Kind, and Compassionate. * Able to negotiate win/win outcomes in difficult to manage scenarios. * Highly developed sense of integrity and commitment to consumer satisfaction. * Strong communication/listening skills. Requirements * Must have knowledge of Horticulture/Agriculture through education and/or experience. * Detail oriented, meticulous with record keeping. * Excellent verbal and written communication skill sets with the ability to interpret written material and disseminate information. * Basic computer skills, including but not limited to navigating Window XP, using Explorer and Microsoft Office including Word, Excel, and Outlook * Must follow all safety policies and procedures. * Possess a strong work ethic and team player mentality. An essential element of Bonide culture is our commitment to diversity. Bonide is an Equal Opportunity/Affirmative Action Employer. We consider applicants, and make all employment decisions, without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in our industry.
    $84k-132k yearly est. 2d ago
  • Service Manager

    Wilkins RV 3.6company rating

    Customer service manager job in Fulton, NY

    Job Description Company: Wilkins RV Service Manager Are you a Dynamic Leader? Are you looking for a career, with growth potential? Do you love the outdoors, and providing families with an opportunity to make endless memories? Read on! Salary Range: $60,000.00-$100,000.00 annually. Benefits: Medical, dental and vision insurance 401K and employer match Paid time-off and sick time Voluntary benefit program Employee referral program Employee discount RV Borrowing Program Job Responsibilities: Ensure a consistently high level of internal and external customer satisfaction throughout the service department, Drive profitability through increased sales, gross profit, P&L management, and labor cost control Build a high performing team of Technicians, Service Advisors, Porters, and Detailers through continual associate development and best hiring practices, Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy, Create and maintain strong working relationships with external vendors, Meet or exceed monthly budget projections, Maintain a safe and functional working environment. Position Requirements: Experience managing more than 10 people in a fast-paced environment strongly preferred, Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment, Strong written and verbal communication skills, Proficiency in a dealership software system, Intermediate or better skills in MS Office (Word, Excel, Outlook), Ability to read and analyze P&L reports, Valid driver's license. NY State Inspection License a Plus! We are the #1 RV Dealer in NYS! Powered by JazzHR FVVEpJ1ORo
    $60k-100k yearly 10d ago
  • Internet Sales / Call Center Manager - Clay, NY

    Davidson Auto Group 4.0company rating

    Customer service manager job in Clay, NY

    Davidson Ford of Clay looking for a Business Development Center (BDC) Manager! The BDC Manager is responsible for overseeing the day-to-day operations of our dealership's call center, ensuring exceptional customer service and smooth communication between customers and various departments, including analyzing the data from our Customer Relationship Management (CRM) software. We're looking for someone who is great at collaboration, team-building, effective communication, analytical analysis, and implementing best practices to drive efficiency, performance, and customer satisfaction! We take pride in what we do here and that includes taking care of our employees and our customers. Come join our team and see why our company has one of the highest dealership review ratings around! Hours: Monday - Friday, 8:30am - 5:30pm with occasional Saturdays or altered schedule as needed for department coverage Pay Range: $55,000 - $70,000+/year Responsibilities: Accurately keep track of the daily activities performed by department personnel. Ensure that all customer communications are handled in a timely and effective manner. Regularly audit customer communications to ensure proper procedures are being followed and they all receive a high standard of service. Responds to online reviews and communications. Stay up to date on current offerings and products. Provide training on new offerings and products to team members as needed. Help create a collaborative environment with other departments. Create/maintain a positive and friendly team environment. Create and/or update initiatives designed to drive customer satisfaction, departmental workflow, teamwork, etc. Create a schedule within the department that provides coverage as needed during operational hours. Provide back-up to other team members as needed. Other duties may be assigned as needed. Required Skills: Proven experience in CRM management, marketing, or related roles, with hands-on experience with CRM software (e.g., VinSolutions, Salesforce, HubSpot, Microsoft Dynamics, DealerSocket etc.). Strong analytical skills with the ability to interpret complex data and turn it into actionable insights. Excellent project management skills with the ability to manage multiple initiatives simultaneously. Exceptional communication and collaboration skills, with experience working across departments. Knowledge of customer segmentation, lead nurturing, and lifecycle management. Strong understanding of customer engagement and retention strategies. Experience with email marketing, automation, and campaign analytics. Bachelor's degree in Marketing, Business, or a related field; or equivalent experience. 3+ years of CRM management or relevant experience. Preferred: Previous administrative or customer service experience. Previous automotive industry experience. Benefits and Growth Opportunities: Up to 2 weeks vacation at time of hire, based on experience! Discounts on vehicles, service, and parts! Sick Leave accrued every week! We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance. We offer a reimbursement for qualifying out of pocket costs. We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness. We offer both Traditional and Roth 401(k) plans with an employer match. We offer paid holidays. Paid vacation time. We have an Employee Assistance Program, available to our employees and their immediate family members free of charge! We are an Equal Opportunity Employer. We offer advancement opportunities within a large organization.
    $55k-70k yearly 8d ago
  • Salon Manager

    Regis Haircare Corporation

    Customer service manager job in Geneva, NY

    WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions." * Compensation for this position is commission based.
    $44k-68k yearly est. 3d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Syracuse, NY?

The average customer service manager in Syracuse, NY earns between $41,000 and $130,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Syracuse, NY

$73,000
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