Customer service manager jobs in Taunton, MA - 2,165 jobs

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.Title: Director, Client Service Manager- InsuranceBusiness Unit: Client ExperienceLocation: Boston, MABarings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of our clients and customers. Through active asset management and direct origination, we provide innovative solutions and access to differentiated opportunities across public and private capital markets. A subsidiary of MassMutual, Barings maintains a strong global presence with business and investment professionals located across North America, Europe, and Asia Pacific.***Job Summary***We are seeking a senior Client Service Manager with experience **supporting institutional insurance clients**. This individual will serve as a trusted partner and primary point of contact, responsible for the successful resolution of day‑to‑day administrative and operational client needs while working closely with Distribution, Operations, Legal/Compliance, Investment, and other internal teams to ensure exceptional end‑to‑end service delivery.Success in this role requires strong relationship management capabilities, excellent cross‑functional collaboration skills, and a working understanding of U.S. insurers' complex regulatory and reporting requirements. The ideal candidate brings a client‑first mindset, a proactive approach to issue resolution, and the ability to anticipate client needs while identifying service enhancements that strengthen Barings' value proposition.***Primary Responsibilities**** Partner with the Client Onboarding team and cross functional stakeholders to ensure a smooth and efficient onboarding experience for new clients, staying closely informed of progress and acting as a point of escalation to resolve issues promptly.* Develop and maintain a strong understanding of assigned clients and work closely with internal partners to deliver superior service while proactively identifying opportunities to enhance the client experience and strengthen the relationship.* Manage and coordinate resolution of complex client inquiries, including topics related to accounting, regulatory reporting, performance, cash flow activity, legal documentation, and other operational processes.* Maintain updated client data, interactions, and service records in CRM application Client360, ensuring transparent internal communication and alignment with broader client relationship team on issues, opportunities and developments.* Deliver client communications related to key events, reporting updates, product enhancements, operational changes, firm announcements, webinar invitations, and other strategic communications while partnering with Distribution, Investments, Product, Marketing, Legal, and Compliance on appropriate messaging and delivery.* Attend agreed client meetings virtually and in person, coordinating the agenda and materials, hosting discussions, and leading on takeaways as agreed with distribution and investment teams. Coordinate, prepare materials, and host operational due diligence meetings.* Maintain proactive, ongoing dialogue with clients, sharing regular updates on the firm's progress, strategic initiatives, and other organizational developments.* Contribute to strategic initiatives and projects aimed at improving the overall client experience, and provide support across Barings' broader U.S. (and, in unique cases, global) client base as part of a collaborative Client Experience team.***Qualifications**** 10+ years of experience in asset management, insurance asset management, institutional client service, or management consulting supporting financial services.* Demonstrated experience servicing segregated accounts for large institutional client relationships* Demonstrates high emotional intelligence, with the ability to build trust, navigate sensitive situations thoughtfully, and engage with clients and colleagues in an empathetic, solutions oriented manner.* Understanding of insurance reporting conventions and operating models.* Basic technical knowledge of fixed income, multi asset, and alternative strategies* Proven ability to coordinate effectively across cross functional teams and address complex client servicing needs timely and accurately.* Excellent written and verbal communication skills, with the ability to simplify complex investment, operational, and reporting concepts for various internal and external audiences.* Proficient in Excel, PowerPoint, and Word; experience with CRM tools (Salesforce) preferred.* Highly organized, detail oriented, and effective at managing competing priorities under deadline pressure.Base Salary Range: $95,000- $115,000, in addition to performance based incentive program.#LI-JS1**Requisite Skills****Additional Skills***Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.****Barings offers a comprehensive benefits package including:*****CORE BENEFITS & WELLNESS*** Medical (including Virtual Care), Prescription, Dental, and Vision Coverage* Fitness Center Reimbursement Program (Including Online Memberships)* Employee Assistance Program (EAP)* Fertility Benefits**FINANCIAL WELL-BEING*** Highly competitive 401(k) Plan with Company Match* Health Savings Account (HSA) with Company Contributions* Flexible Spending Accounts (FSA) - Health Care & Dependent Care* Retirement Health Reimbursement Account**LIFE INSURANCE*** Basic and Supplemental Life Insurance* Spouse and Child Life Insurance**TIME OFF, DISABILITY AND LEAVE OF ABSENCE*** Paid Vacation, Sick Days and Annual Holidays* Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)* Short and Long Term Disability Plans* Paid Volunteer Time**OTHER BENEFITS*** Education Assistance Program* Charitable Matching Gifts Program* Commuter Reimbursement Program* Adoption and Surrogacy Reimbursement Program #J-18808-Ljbffr

A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience. #J-18808-Ljbffr

Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. How you'll make an impact How will I impact the business? As the Client Service Leader you will ensure delivery of exceptional service to Gallagher's clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will use your experience in client service and business insight to lead our team and create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners. You monitor overall book and client assignments for the team while managing 1-2 clients to keep you in touch with the marketplace Providing guidance in the employee benefits Client Service Cycle to ensure a seamless renewal process and handle advanced service issues. We measure success based on retention and our renewal target is 95% You continuously assess the performance of team members. You provide ongoing, timely feedback and coaching to improve performance Prioritizing team workflow and ensure accountability and compliance in both internal and external partnerships Communicating performance expectations and ensure team members have the resources to achieve their goals You recognize the client strategy and can determine appropriate coverage solutions that support and enhance the clients' culture, values, and mission You support consultants in winning new business by participating in meetings and calls with prospects and effectively communicating Gallagher's Value Proposition You encourage "cross-solving" with clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) and actively seek business referrals You champion Gallagher resources and tools to maximize efficiency in managing client deliverables Guiding, developing, and mentoring new hires, account management, and team resources and foster team engagement by supporting our culture and driving commitment to the Gallagher Way Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way What skills will make me successful in this role? You are comfortable giving and receiving constructive feedback Demonstrating a high level of professionalism in all interactions You recognize each teammate is unique and seek to learn their unique goals and priorities You have navigated the benefits market from the broker perspective, the renewal cycle, and the financial drivers that impact our clients You take action to influence events, achieve team goals, and retain clients Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day You actively seek to develop your professional skills and improve efficiency and productivity You are innovative and rarely satisfied with the status quo. You love to generate new and practical ideas and aim to continuously improve You have a desire to build a knowledge of Gallagher tools, systems and shared resources We look for the people who go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher About You Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required. Preferred: Prior experience designing and implementing productivity and client service improvements, Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, Keen understanding of professional and industry standards/practices. #LI-AM3 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

A leading accounting firm in Boston seeks a Sales & Use Tax Manager to advise clients on tax regulations and compliance. The role involves significant client interaction, managing tax-related issues, and supervising tax professionals. Ideal candidates should have a Bachelor's degree, a minimum of four years in state and local tax, and strong communication skills. This position offers competitive pay and opportunities for career advancement within a supportive culture. #J-18808-Ljbffr

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $24.00 - $36.00 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Senior Manager, SOX & Audit Support North America and Canada will be responsible for leading the SOX program for both regions. This will include SOX testing, audits, and, on occasion, overseeing staff on multiple concurrent engagements, as necessary. The Senior Manager, SOX & Audit will be a working manager who is able to develop, execute, and manage all aspects of SOX including: planning, testing & reporting. Most importantly this individual will also work cross-functionally with the IT and the business process SOX team and be able to understand the risk and dependencies across all business cycles. In addition to SOX, this individual will also be required to conduct audits (operational & financial) along with another member of the team which will include fieldwork, report writing and presentation to audit management and senior business management. The Senior Manager, SOX & Audit will report to the Chief Audit Executive (CAE) and assist in the annual Internal Audit risk assessment process and ERM. This is a fast-paced environment and requires someone who has the ability to multi-task, work flexible hours as we are an international company. Duties Build and maintain cross-functional relationships with leaders throughout the organization to assist in creating transparency and ensuring cooperation with various audits and process improvement projects. Manage and lead the North America and Canada SOX 404 compliance program including testing, reporting and monitoring of all business process cycles in scope (e.g. FSCP, SEC, PTP, OTC, Inventory Management, Payroll, Financial Reporting etc.) to improve the overall control environment. Most importantly, the individual must meet the deadlines and be able to work independently. Work collaboratively with finance, audit, and IT departments to ensure compliance as several controls have IT dependencies. Perform walkthroughs of the various business cycles based on the flowcharts and Risk and Control Matrices and ensure they are updated every year or as the processes evolves and assess the effectiveness of the process and controls as needed. Ensure the RCM and deficiency tracker is up to date at all times and track progress of all deficiencies. Prepare regular progress update for Global SOX testing including charts for Sr. Leadership and CAE to show status of SOX testing, ITAC, Key reports etc. Manage the SOX auditors in the assigned region and ensure all SOX testing for 404, ITACs, key reports are completed timely. This may require testing them as well. Assist in development of comprehensive (ERM) risk management framework/strategy to facilitate identification, measurement, control and monitoring of key risk activities. Assist in preparing risk assessments and annual audit plans including preparing SOX materiality calculations for all regions. Collect and analyze data, conduct interviews and document, summarize, and assist the senior members in the Audit team during scoping, planning and during audits. Conduct data analytical audits including B/S and P&L reviews and prepare audit work papers and draft audit reports detailing the audit findings and recommendations. Formulate recommendations to management to correct deficiencies and improve controls. Work as a business partner with the management team without impeding independence. Identify, recommend and implement the necessary improvements to accounting policies/procedures, internal business controls and to help improve overall business efficiency. Strong analytical, research, and organizational skills, issue identification/prioritization/ resolution, and report writing skills is required. This position may be rotated with the SOX EMEA lead position to ensure department is well-rounded. Participate in a variety of special projects assigned by management. Desired Skills Possess a strong understanding of the COSO framework, Sarbanes-Oxley Act (Sections 302 and 404), financial reporting risks, internal controls, US GAAP, and IFRS, with the ability to make control recommendations to successfully mitigate key risks. Unparalleled ability to dig deep into the details but present high-level findings to business partners & leadership. A consistent drive to question the business and yourself on how to do things better and more efficiently. Oracle experience highly desired. Manufacturing or CPG industry experience required. Thorough knowledge of generally accepted auditing standards and compliance and substantive testing techniques including audit sampling methods. Prior experience with compliance auditing under Generally Accepted Accounting Principles (GAAP) is a plus. Effective oral and written communication and analytical and time management skills and the ability to work with limited supervision. Experience with internal accounting controls and objectives and Sarbanes-Oxley. Requirements Big Public Accounting experience desired. Have strong operating and financial controls evaluation skills. Demonstrate strong verbal, written communication and interpersonal skills. Possess project management skills with the focus on timely completion of tasks and the ability to identify and assess changing business process risks. Required Qualifications Bachelor's degree in accounting or finance. At least 10 years of combined experience in internal or external auditing, SOX compliance practices; Sarbanes-Oxley testing and managing experience is required. Experience working in a SOX environment conducting SOX testing, SOX reviews and reporting required (preferably at a manufacturing or CPG company). Certifications such as CPA, CA, CIA, CISA, CFE. MBAs are preferred. Big Public Accounting experience desired. Manufacturing or CPG industry experience required. Salary and Other Compensation The annual salary range for this position is $129,300 - $198,300 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. This posting will close within 90 days from the original posting date. Pay Range $129,300 - $198,300 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com. #J-18808-Ljbffr

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IL - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IL - VirtualUSA - IL - Addison, USA - IL - Bolingbrook, USA - IL - Chicago, USA - IL - Rockford **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

Senior Manager of Administration - Boston/Hybrid! Hybrid | Boston, MA All-In Compensation: $150,000-$165,000 (Base + Bonus + Profit Sharing) Are you a proven executive support leader who thrives in complex, fast-paced corporate environments? Are you a “Player Coach” who loves leading high-performing administrative teams, while still staying close to the action at the executive level as an Executive Assistant? Our client, a highly respected professional services firm, is seeking a Senior Manager of Administration to lead a large, multi-location administrative team and provide top-tier Executive Assistant support to a Senior Partner. This is a high-visibility, hybrid role that blends strategic leadership with hands-on executive partnership. If you bring deep experience in large corporate or professional services settings and enjoy setting the gold standard for executive and administrative support, this role offers both challenge and reward. Why This Role? Leadership with impact: Own and elevate administrative services across the organization. Executive partnership: Work directly with a Senior Partner as a trusted right-hand. Career-defining scope: Lead, mentor, and develop a large team of administrative professionals. Competitive total compensation: Base, bonus, and profit sharing. Hybrid flexibility: Boston-based / Hybrid with occasional travel to other offices. What You'll Do Administrative Leadership Lead, manage, and inspire a large team of Executive Assistants and Administrative Professionals across multiple locations. Oversee daily operations, workflows, and resource allocation to ensure consistent, high-quality service. Partner closely with senior leaders to understand evolving business needs and proactively align support. Track performance metrics, identify gaps, and implement best practices to continuously improve service delivery. People Management & Development Recruit, onboard, mentor, and retain top administrative talent. Conduct performance reviews, provide coaching, and support long-term career development. Build a collaborative, inclusive, and high-energy team culture that values excellence and accountability. Executive Assistant Support - Senior Partner Manage a complex and ever-changing executive calendar, travel, and logistics. Serve as the primary point of contact for the Senior Partner, handling communications with discretion and professionalism. Prepare agendas, presentations, briefing materials, and meeting prep. Support expense reporting, document management, and highly confidential initiatives. Anticipate needs, solve problems before they arise, and ensure the Senior Partner's time is optimized. What We're Looking For 8+ years of experience as an Executive Assistant, ideally supporting senior-level executives. 5+ years of experience managing and leading Executive Assistants or Administrative Assistants, including mid-to-large teams. Prior experience working in a large corporate or professional services environment (consulting, PE, VC, or similar strongly preferred). Demonstrated ability to balance strategic leadership with hands-on execution. Exceptional organizational, communication, and stakeholder management skills. Confidence working with senior executives and influencing across levels. Strong command of administrative technologies, workflow tools, and modern office systems. Bachelor's degree. Location & Travel Hybrid role based in Boston, MA Occasional travel to other office locations required Apply now and bring your leadership, expertise, and executive presence to a firm that values excellence. Send you resume to ****************** #LI-HR1 #ZR

About DSI At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for a passionate and driven District Manager to join our growing team! Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The District Manager (DM) will oversee a team of Retail Support Specialist (RSS) who support AT&T customers within national retail locations. In this leadership role, you are responsible for driving operational excellence, elevating customer experience, and ensuring your team delivers expert guidance on account inquiries, device troubleshooting, billing issues, order support, and escalated service concerns. You will lead, develop, and coach RSS to provide accurate information, resolve customer issues efficiently, and build strong working relationships with retail staff and third-party labor partners. The District Manager ensures consistent execution of AT&T standards across all stores, maintains alignment with store leadership, and upholds a culture of professionalism, partnership, and best in class customer experience. Responsibilities Team Leadership & Development Lead, mentor, and support RSS across multiple national retail locations. Conduct regular field visits, side‑by‑side coaching, performance evaluations, and ongoing training. Build a high‑performing team culture grounded in empathy, professionalism, and solution‑oriented customer support. Ensure team members meet or exceed KPIs, including customer satisfaction, quality, compliance, and efficiency metrics. Identify skill gaps and develop individualized coaching plans to drive employee growth and performance. Customer Experience Excellence Ensure RSS deliver professional, friendly, and accurate support to AT&T customers. Oversee resolution of escalated customer issues involving billing, account changes, device troubleshooting, and service concerns. Champion best practices in de‑escalation, customer engagement, and technical support. Monitor customer experience trends and deploy corrective coaching or process improvements as needed. Retail Partner Engagement Act as the senior AT&T specialist for store leadership across your district. Strengthen partner relationships by maintaining clear communication, visiting stores consistently, and ensuring alignment on customer experience standards. Guide RSS on building strong relationships with retail staff and third‑party labor. Address partner escalations quickly and professionally to preserve trust and operational flow. Operational Excellence Oversee adherence to AT&T policies, compliance requirements, and privacy standards across all assigned locations. Review and validate RSS documentation, system usage, and accuracy of customer account handling. Ensure smooth operational execution-including scheduling, coverage, and workflow efficiency. Analyze performance reports to identify trends, opportunities, and areas for operational improvement. Cross‑Functional Collaboration Collaborate with internal teams including customer care, billing, fraud, technical support, workforce management, and escalation teams. Provide feedback to corporate partners on recurring issues, system limitations, or customer pain points. Communicate policy updates, process changes, and performance expectations to your district in a timely and clear manner. Required Skills & Qualifications 3+ years of experience leading teams in retail, customer service, or wireless communications. Exceptional coaching, communication, and team‑development skills. Strong ability to manage escalated situations with professionalism and composure. Proficiency in navigating multiple systems and analyzing performance data. Highly organized, detail‑oriented, and capable of managing operations across several locations. Ability to travel between stores throughout the district as required. Ability to work flexible hours including evenings, weekends, and holidays. Preferred Qualifications Previous district or multi‑site leadership experience. Background in wireless communications, retail customer service, or technical support. Experience partnering with third‑party labor or working within a national retail environment. Benefits Competitive Salary of $100,000 annually Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching Paid vacation, personal/sick days, and bereavement time Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within! #J-18808-Ljbffr

The Senior Manager / Associate Director of Clinical Data Management (CDM) will lead and oversee clinical data management activities across Sironax clinical programs, ensuring the delivery of high-quality, compliant, and timely clinical trial data. This role serves as a hands-on leader and subject matter expert, partnering closely with Clinical Development, Biometrics, Medical, Regulatory, and external vendors (CROs) to support decision-making and regulatory submissions. The level (Senior Manager vs Associate Director) will be determined based on experience and scope of responsibility. Key Responsibilities Provide operational and strategic leadership for clinical data management activities across Phase I-III (and IV as applicable) studies. Develop, review, and maintain Data Management Plans (DMPs), CRFs/eCRFs, edit checks, and data review strategies. Oversee database build, UAT, data cleaning, medical coding, and database lock activities. Ensure compliance with global regulatory requirements including ICH-GCP, 21 CFR Part 11, and GCDMP. Manage and oversee CROs and data vendors, including scope definition, oversight, performance tracking, and issue resolution. Apply risk-based data management and quality oversight methodologies to proactively identify and mitigate data risks. Serve as the data management representative on cross-functional study teams and governance forums. Support inspection readiness and participate in audits and regulatory interactions as needed. Contribute to the development and continuous improvement of CDM SOPs, standards, and best practices. Mentor and guide junior data management staff and provide functional leadership as the organization grows. Qualifications Bachelor's degree or higher in life sciences, statistics, computer science, or a related field. 8-10+ years of clinical data management experience within biotech, pharmaceutical, or CRO environments. Demonstrated experience managing end-to-end CDM activities for multiple clinical trials. Strong working knowledge of EDC systems, eCOA, IRT, and data integrations. Hands-on experience with CDISC standards (CDASH, SDTM) and data readiness for regulatory submissions. Experience managing CROs and external vendors in a sponsor oversight model. Strong communication, leadership, and cross-functional collaboration skills. Preferred Attributes Experience supporting IND, NDA, or BLA submissions. Prior experience in a small or mid-sized biotech environment. Ability to operate both strategically and tactically in a fast-paced development setting. How to Apply: If you meet the above criteria and are excited by the opportunity to join our team, please submit your application directly. Please note: We are not accepting applications or outreach from recruitment agencies for this role. All candidates must apply directly.

Station Manager - Aviation Security (Boston Logan International Airport) Company: Global Elite Group Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence. Global Elite Group is a highly specialized aviation security company, comprised of a diverse and collaborative team of committed professionals, industry leaders, and subject matter experts who rely on optimized processes and tools to deliver quality services. Our team is at the forefront of homeland security, safeguarding critical infrastructure and ensuring seamless airport operations at some of the largest and busiest airports in the country. Global is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Compensation & Benefits: Salary range $70,000-$72,500 plus discretionary year-end bonus Medical, Dental, Vision Benefits (plus AFLAC options) Paid Time Off (PTO) Employee engagement, professional development, and opportunities for advancement Work environment that balances challenge with support, helping you identify strengths and grow your career Opportunities for community service and civic engagement Position Overview: The Station Manager is a leadership role focused on ensuring safe, secure, and efficient airport operations. Reporting to the Regional Director of Northeast Operations, the Station Manager will oversee day-to-day security operations, ensuring compliance with regulations, effective staffing, and a positive team culture. This position is ideal for an experienced Security Manager or Operations Manager with strong leadership skills, deep knowledge of aviation and airport security procedures, and the ability to thrive in a fast-paced environment. The successful candidate will be: Security-minded, with strong analytical and problem-solving skills. Skilled in operations management, staffing, and scheduling. Effective in communicating with employees, clients, and law enforcement or government agencies. Experienced in applying security management protocols to ensure compliance and safety. Responsibilities: Oversee daily airport operations, including staffing and post coverage. Take proactive steps to ensure a safe and secure environment for employees and contractors. Conduct walk-throughs, security inspections, and daily briefings in coordination with the operations supervisors. Document staff performance, attendance, and apply corrective measures per HR policies. Review operational reports, time and attendance, and ensure payroll accuracy. Implement cost-effective practices across the station while maintaining high-quality service. Ensure compliance with all reporting procedures and effectively communicate updates to staff. Administer training (initial and recurrent) for security personnel and provide corrective coaching as needed. Safeguard company assets, including equipment and vehicles. Deliver exceptional customer service to clients, maintaining positive professional relationships. Qualifications: Previous management experience required (aviation, airport, security, or operations strongly preferred). High School Diploma or equivalent required Must be at least 21 years old. Valid driver's license with clean driving record. Legal authorization to work in the United States. Ability to pass all required initial and recurrent training classes and exams. Eligible to obtain an airport badge with customs seal (requires DHS 10-year verifiable background check, TSA security threat assessment, and criminal history check). Why Join Us? At Global Elite Group, we offer a dynamic and collaborative work environment where your expertise will directly contribute to the company's success and growth. You'll have the opportunity to lead a high-impact function while driving key initiatives that ensure we continue to uphold our commitment to quality, safety, and excellence.

Foundry is a global digital media company specializing in technology marketing solutions. Formerly IDG Communications, Foundry leverages proprietary data, premium content, and martech solutions to connect technology buyers with leading brands. With a portfolio of trusted IT publications and demand-generation tools, Foundry drives informed purchasing decisions for businesses worldwide. Backed by Regent, Foundry is rapidly expanding its global reach through innovation and strategic growth. Position Summary The Director of Customer Success Operations leads the processes, systems, and analytics that power Foundry's CS organization. They streamline workflows for renewals, onboarding, and customer feedback, while managing and developing the CS Ops team to enable frontline CSMs. This role owns reporting and insights, turning customer health and performance data into actionable strategies that improve efficiency, drive retention and growth, and align CS efforts with business goals. By linking operational performance to financial outcomes, the Director ensures Customer Success contributes directly to revenue, profitability, and long-term customer value. Responsibilities The successful candidate will be expected to: Build and optimize CS processes: Design and implement scalable workflows that streamline renewals, onboarding, lifecycle management, and customer feedback. Lead and develop the CS Ops team: Manage, mentor, and coach operations staff, ensuring alignment with CS priorities and professional growth. Own systems and tools: Oversee CS technology platforms (HubSpot, Boostr, D365, Monday.com), ensuring adoption, integration, and continuous improvement. Deliver reporting and insights: Develop dashboards and reporting frameworks that measure customer health, retention, expansion, and CS ROI. Enable the frontline team: Provide CSMs and Directors with playbooks, data, and operational support to drive customer outcomes and revenue growth. Monitor performance and efficiency: Track operational KPIs and financial impact, linking CS activities to revenue retention, NRR, and profitability. Partner cross-functionally: Collaborate with Sales, Product, and Operations leadership to align CS processes with revenue targets and customer outcomes. Support financial forecasting: Provide input into revenue forecasts and renewal projections, helping leadership anticipate growth and risk trends. Champion consistency at scale: Standardize processes and codify best practices to ensure customers receive a consistent, high-quality experience worldwide. Qualifications Experience & Leadership: 8-10+ years in Customer Success, Operations, or related functions, with at least 3-5 years leading CS Ops, Revenue Ops, or similar teams. Proven ability to design and scale processes, systems, and reporting that drive measurable outcomes. Industry Knowledge: Strong understanding of B2B marketing, media, and data-driven campaign delivery. Familiarity with subscription, renewal, and services business models, and experience linking CS operations to financial performance. Operational Excellence: Demonstrated expertise in building playbooks, streamlining workflows, and codifying best practices that improve efficiency and customer experience. Financial Acumen: Ability to connect operational performance to business results, including retention, NRR, profitability, and forecasting. Skilled at building financial models and presenting CS ROI to leadership. Technical & Tools Proficiency: Advanced knowledge of CRM and marketing platforms (HubSpot, Boostr, D365, Salesforce, Monday.com) and data visualization/reporting tools. Strong Microsoft Excel/PowerPoint/Office skills. Analytical Skills: Strong data-driven mindset with the ability to design and interpret dashboards, customer health metrics, and performance KPIs to guide strategy. Collaboration: Track record of partnering effectively with Sales, Product, Marketing, and Operations to align customer and business goals. Education: Bachelor's degree required; MBA or advanced degree in business, operations, or related field preferred.

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. About the Role We're seeking a Director of Customer Success - SLED & Healthcare to lead our post-sales strategy and execution across state, local, education, and healthcare customers in North America. This leader will own customer health, retention, and growth by driving adoption, measurable outcomes, and strong executive relationships across mission-driven public sector and healthcare organizations. The ideal candidate is a strategic operator, people leader, and coach - someone who can build inclusive, high-performing teams, foster cross-functional collaboration, and deliver exceptional outcomes for customers protecting critical public and healthcare infrastructure. Key Responsibilities Leadership & Strategy Lead, mentor, and grow a high-performing team of Technical Customer Success Managers (TCSMs) supporting SLED and healthcare accounts across the U.S. Define and execute the Customer Success strategy aligned with Armis' broader go-to-market, retention, and growth goals for both the public sector and healthcare markets. Partner with Sales, Renewals, and Support leadership to ensure a unified, value-driven customer journey. Act as a voice of the customer to Product, Engineering, and Operations, advocating for features and capabilities unique to government and healthcare environments. Foster an inclusive, equitable team culture that celebrates diversity of thought, background, and experience. Customer Outcomes Drive measurable improvements in adoption, renewal, and expansion across assigned accounts. Ensure customers achieve time-to-value milestones, successful deployments, and ROI realization aligned with patient safety, data protection, and mission-critical outcomes. Maintain executive relationships with key stakeholders including CIOs, CISOs, and healthcare IT and compliance leaders. Oversee strategic account reviews, health scoring, and risk mitigation with a proactive, data-driven approach. Operational Excellence Develop scalable playbooks, metrics, and frameworks for SLED and healthcare customer engagement and success measurement. Own KPIs such as Gross Retention Rate (GRR), Net Retention Rate (NRR), and Customer Health. Partner with Enablement and Operations to strengthen onboarding, automation, and analytics for the CS organization. Represent the SLED & Healthcare CS organization in leadership forums, providing data-driven insights, customer advocacy, and strategic recommendations. Qualifications 10+ years of experience in Customer Success, Account Management, or Consulting, including 3+ years leading teams. Proven success managing enterprise, healthcare, or public sector accounts within cybersecurity, SaaS, or enterprise technology. Deep understanding of government and healthcare procurement, compliance, and renewal cycles. Strong executive presence and communication skills, capable of influencing across diverse stakeholder groups. Analytical mindset with a passion for operational excellence and scalable process design. Experience working in a high-growth or hyper-scale environment is preferred. Commitment to building and leading a diverse, inclusive, and high-performing team. Success in This Role The SLED & Healthcare Customer Success team operates as a trusted strategic partner to public sector and healthcare organizations. Measurable improvement in retention, expansion, and advocacy metrics across both segments. Clear, consistent visibility into customer health, risk, and success outcomes. A strong, engaged TCSM team known for excellence, inclusivity, and customer obsession. Salary range guidance for this position is: $175,000 - $220,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. With rapid growth and an expanding customer base, our internal systems need to be just as scalable and agile as the product we deliver. Salesforce sits at the core of our GTM and customer lifecycle strategy. We're looking for a Director of Software Engineering to lead the strategy, development, and scaling of the systems that power our Customer Support and Customer Success teams. You'll own the engineering roadmap for Salesforce Service Cloud and Gainsight, ensuring our teams have the tools and insights they need to deliver exceptional outcomes for every customer. As additional responsibility, the role will also focus on Salesforce Platform Operations, you'll lead the team responsible for building and optimizing the Salesforce ecosystem, ensuring it's tightly integrated with the rest of our tech stack, secure, and future-ready. What You'll Do: Lead Salesforce Engineering & Platform Operations Own the end-to-end architecture and development of platforms that power our post-sale experience, including Salesforce Service Cloud and Gainsight. Drive improvements in case management, ticket routing, escalation processes, customer onboarding, and proactive health monitoring. Build scalable, secure integrations between Salesforce, Gainsight, and the broader SaaS ecosystem using APIs and integration tools. Build and lead a high-performing team of engineers and admins focused on Salesforce development, integration, and operations. Own the Platform Operations to enable architecture and technical roadmap across Sales Cloud, Service Cloud, CPQ, Experience Cloud, and other Salesforce products. Ensure our Salesforce platform is scalable, performant, and aligned to business goals across sales, marketing, support, and operations Lead a team of engineers and administrators focused on support and success technology. Implement engineering best practices including code quality standards, agile planning, and DevOps/CI-CD workflows. Champion and manage DevOps for Salesforce using Copado, including version control, automated testing, release management, and environment strategy. Foster a high-performance, inclusive team culture centered on collaboration, innovation, and continuous learning. Oversee the integration of Salesforce with internal systems and external platforms via Boomi (or equivalent middleware/iPaaS), ensuring smooth data flows and reliable business processes. Strategic Partnership & Execution Work cross-functionally with RevOps, Post Sales Business teams, Finance, Product, and IT leaders to understand requirements and translate them into scalable technical solutions. Collaborate with the data team to enable reporting, analytics, and data governance across Salesforce and connected systems. Guide the platform's growth through streamlining platform operations and release management for the organization. Drive Engineering Culture Foster a collaborative, high-ownership team culture grounded in continuous improvement, innovation, and learning. Mentor and coach team members on Salesforce best practices, architecture, and leadership development. Identify and address gaps in skills, process, or tooling to accelerate team impact. What You Bring: 10+ years of experience in software engineering, with 5+ years of hands-on leadership in Salesforce platform development and operations. Deep understanding of Salesforce architecture and custom development (Apex, LWC, SOQL, Flows). Proven experience implementing and managing Copado or other Salesforce DevOps tools for version control, CI/CD, and release pipelines. Strong experience with Boomi or similar integration platforms (Mulesoft, Workato, etc.), including integration design, monitoring, and error handling. Track record of leading Salesforce implementations and supporting GTM functions in a fast-paced SaaS environment. Solid grasp of data architecture, governance, and compliance (GDPR, SOX, etc.). Strong communication and stakeholder management skills; ability to align technical solutions with strategic business objectives. Salesforce certifications (e.g., Application Architect, System Architect, Platform Developer II) strongly preferred. Nice to Have: Salesforce certifications (e.g., Service Cloud Consultant, Experience cloud consultant ). Familiarity with customer success KPIs such as NPS, churn risk, adoption metrics, and expansion forecasting. Experience supporting knowledge bases, self-service portals, in-app chat, or AI-powered support tooling. Background in post-merger org consolidation or multi-cloud Salesforce environments. Understanding of product-led growth strategies and usage-based billing models. #LI-VC1 #LI-Hybrid Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$191,730-$301,290 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

About Us: As the largest privately-held global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: Responsible for recognizing and managing all customer needs for assigned key customer account, working closely with other functional leaders. Part of a team responsible for sales and account management activities across multiple portfolio companies in domestic and international venues. Lead a cross functional team to build a contract review process to ensure quotations and proposals meet customer expectations and to respond to RFQs quickly and close deals efficiently. Location: Malden, MA Responsibilities: Serve as the main point of contact and advocate for key customer accounts, ensuring strong relationships and customer satisfaction. Lead customer programs from initiation to delivery, ensuring quality, schedule, and cost targets are achieved. Collaborate with internal teams to resolve challenges, align on priorities, and meet customer requirements. Manage contracts, pricing, and customer portal data to ensure accuracy and compliance. Identify and pursue business growth opportunities in partnership with the Business Development team. Deliver customer presentations, performance reviews, and market insights to support strategic planning. Track and report key performance metrics, drive continuous improvement, and maintain accurate CRM records. Required Qualifications: Bachelor's degree preferred Excellent communication skills, both verbal and written. Excellent Excel skills Proven ability to synthesize data from disparate sources to create information used for critical business decisions. Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis. Must be able to perform work subject to ITAR/EAR regulations. Preferred Qualifications: 5 years experience in customer-facing or operational role, preferably within Aerospace manufacturing industry or related industries Experience with RFQs, Quotes and contracts Knowledge of commercial and civil aerospace customers, component products, complex assemblies, and programs. Excellent presentation, written and verbal and communication skills. Able to interact and work with employees and customers at all levels within the organizations. Must have a strong financial discipline in business decision process, be highly organized. Comprehensive knowledge of Microsoft Office Suite. Proven record of developing and maintaining customer relationships. Experience in working across functions to improve customer service. Ability to present and contribute key sales data for a sales and operations planning review. Working Conditions: Requires mobility in a manufacturing plant environment while using Personal Protective Equipment. Must be able to frequently sit, stand and walk. Must be able to lift and carry up to 15 pounds. Must be able to have prolonged periods sitting at a desk and working on a computer. Acknowledgements: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Role We are looking for an exceptional Director of Customer Success who will serve as the operational backbone of our Customer Success organization. Reporting to the SVP of Customer Success, you will be responsible for the day-to-day excellence of a high-performing team scaling from 10 to 50+ enterprise Customer Success professionals. This person will be working with Blitzy Solutions Engineers, Forward Deployed Engineers, and other Software Developers. This is not a traditional management role. You will be the helicopter overseeing all operations, ensuring every customer interaction drives measurable value and expansion. You must have extraordinary emotional intelligence to listen deeply to customers, anticipate needs five steps ahead, and coach your team to do the same. You will be the connective tissue between frontline execution and executive strategy, ensuring operational excellence while maintaining the ability to engage directly with C-suite executives when needed. This role demands exceptional coaching ability. You will spend significant time developing your team through real-time feedback, often in evening coaching sessions after customer engagements. You must love coaching and see it as core to your leadership identity. Your team consists of seasoned professionals managing enterprise accounts, and they need a leader who can elevate their performance through insight, pattern recognition, and strategic guidance. You will help the business meet the operational metrics that drive our success: Net Revenue Retention, customer health scores, expansion pipeline, and team performance. You ensure processes are followed, quality is maintained, and every interaction moves accounts forward. While the SVP focuses on C-level partnerships and strategic expansion, you ensure the engine runs flawlessly. You will report to the SVP of Customer Success. What Success Looks Like You ensure operational excellence across a portfolio of enterprise accounts, driving predictable expansion and retention. You coach daily, developing each team member to operate at the next level of performance. Your team consistently anticipates customer needs, identifies expansion opportunities early, and executes flawlessly. Customer health scores trend positive, NRR exceeds targets, and your team is known for delivering exceptional value. You build deep customer empathy across your team, ensuring everyone can listen between the lines and anticipate what customers need before they articulate it. You identify patterns across accounts and translate them into actionable playbooks. You maintain visibility into every account without micromanaging, knowing when to engage directly and when to empower your team. You hold your own in conversations with CTOs and CIOs when needed, bringing operational insights and customer perspective to strategic discussions. You are the voice of frontline execution in leadership conversations, ensuring strategic decisions are grounded in customer reality. You help build the team from 10 to 50+ while maintaining quality, culture, and performance. You thrive in high-intensity environments, commit fully to the mission, and regularly work extended hours to coach your team and ensure customer success. This intensity excites you rather than drains you. Areas of Ownership Our hiring process evaluates emotional intelligence, coaching excellence, operational rigor, and proven customer success leadership. This is an M4 (Senior Manager) level role requiring demonstrated ability to lead experienced professionals. Successful candidates will demonstrate expertise in: Customer Success Excellence: You have 7+ years of enterprise customer success experience with proven track record of driving NRR, expansion, and customer health metrics. You understand the full customer lifecycle and know how to optimize every stage. Exceptional Coaching Ability: You love coaching and are exceptional at it. You can diagnose performance gaps, provide actionable feedback in the moment, and develop seasoned professionals to operate at higher levels. You regularly coach in real-time and dedicate evening hours to team development. Emotional Intelligence & Pattern Recognition: You have extraordinary EQ. You listen deeply, pick up on subtle signals, and anticipate customer needs five steps ahead. You identify patterns across accounts and translate them into actionable insights. You can read between the lines of what customers say and understand what they truly need. Operational Excellence: You are systems-oriented and process-driven. You implement playbooks, maintain quality standards, and ensure consistent execution across the team. You balance structure with flexibility, knowing when to enforce process and when to adapt. Team Leadership of Experienced Professionals: You have led teams of experienced individual contributors in enterprise environments. You command credibility with senior professionals and earn respect through insight and performance, not title. You maintain high talent density while scaling from 10 to 50+ team members. Executive Engagement Capability: While your primary focus is team enablement and operations, you can hold your own in meetings with CTOs, CIOs, and senior technology leaders. You bring operational perspective and customer insights to executive conversations. High-Intensity Commitment: You commit fully to the mission and regularly work extended hours, including evening coaching sessions. This is standard practice in our high-intensity, high-growth environment. You thrive on this intensity and see it as energizing rather than draining. Ways to Stand Out Proven Customer Success Leadership: You have led enterprise customer success teams at companies like Rapid7, Akamai, Klaviyo, DataRobot, or similar B2B software platforms. Scaling Experience: You have scaled CS teams from 10 to 50+ while maintaining performance standards and culture. Coaching Track Record: Your team members consistently get promoted or recruited for senior roles. You are known as an exceptional developer of talent. Change Management Experience: You have helped customers navigate large-scale technology transformations and understand the organizational dynamics of enterprise adoption. Technical Foundation: You have technical fluency with software development, AI/ML concepts, or enterprise architecture. You can learn technical details quickly and coach your team to do the same. Revenue Operations Expertise: You have experience building CS operations, playbooks, and systems that enable teams to scale efficiently while maintaining quality. Who You Are You are a top 10% performer in enterprise customer success with exceptional emotional intelligence. You have a proven track record of driving team performance through coaching and operational excellence. You have a history of working with technical people such as Solutions Engineers, Forward Deployed Engineers, and other Software Developers. You love coaching and developing people. You dedicate significant time to real-time feedback, pattern sharing, and skill development. Evening coaching sessions after customer engagements are where you thrive. You have extraordinary listening skills and can anticipate customer needs multiple steps ahead. You identify patterns across accounts and translate them into actionable insights for your team. You are systems-oriented and love building operational excellence. You implement processes, maintain quality standards, and ensure consistent execution without becoming bureaucratic. You can engage with C-suite executives when needed, bringing operational insights and customer perspective to strategic conversations. You hold your own in technical discussions even if you lean on experts for deep technical details. You have gravitas with experienced professionals. You have managed senior individual contributors and earn respect through performance and insight, not hierarchy. You are commercially minded and understand that customer success drives revenue. You balance customer outcomes with business results and own revenue metrics. You thrive in high-intensity, fast-moving environments where priorities shift and roles evolve. You commit fully and regularly work extended hours because you are energized by the mission. You have a low-ego, high-output mindset and collaborate seamlessly across Sales, Product, Engineering, and executive leadership. You'll Get … Competitive Salary + TBD Bonus Paid Medical, Dental & Vision Insurance (for you and dependents) 4% 401(k) match Equity Flexible vacation, sick days & work-from-home days Technology allowance (hardware, software, reading materials) The opportunity to build and lead the operational engine of Customer Success at a company reshaping software development with AI Beautiful office environment in Cambridge Crossing surrounded by other startups Unlimited snacks, fizzy water, coffee, espresso, and everything you need to perform at your best Our Values We move Blitzy fast: Time is our most precious asset. We move fast and fearlessly to innovate internally and deliver exceptional software to our clients. Hesitation is the enemy of momentum. We have a championship mindset: We operate like a professional sports team-winning together by holding ourselves and each other to high standards, collaborating in-person, and staying mission-focused. We're 'everyday athletes' who value proper sleep and movement so we bring our best selves to work. We have a passion for invention: We're inventors at heart. We start with best practices but push the frontier of what's possible through continuous innovation and iteration. We work for the customer: We deliver outsized value and expand relationships into deep, meaningful partnerships. The customer comes first-which means saying no to transactional relationships so we can deliver immense value for the right partners. What We Ask of You Please ask yourself if you are ready for a challenge before applying. Startups are hard and constantly evolving. Your focus will change week-to-week. If that excites you - not concerns you - you're probably in the right place. We will be in-person and highly collaborative. You'll have seasoned peers, but not all the answers - and that's part of the fun. This is a 100% in-person role in Cambridge, MA. We are building something transformational and we do it together.

Datalign Advisory is a cutting-edge platform that provides AI-driven, data-centric financial advisory services, connecting users with expert advisors to optimize financial decision-making. Our goal is to revolutionize the financial advisory landscape by offering personalized, scalable solutions through advanced technology and data analytics. In 2022, we launched from Cambridge's innovation hub with Link Ventures as our lead investor. Today, we've connected over $50 billion in potential client assets with 13,000 trusted advisors. Job Description: We are seeking a highly motivated and customer-obsessed professional to drive revenue growth and manage key relationships with our advisors. The ideal candidate will bring strong account management experience and a solid analytics background, using data-driven insights to optimize campaigns, gather actionable feedback, and ensure excellent service for both new and existing advisors. What You'll Do: Drive revenue growth through strategic bidding recommendations, budget management, and data-driven decision-making. Monitor advisor KPIs, track month-over-month growth, and identify opportunities to unlock incremental spend. Optimize supply - demand balance by minimizing unmatched leads and addressing gaps in coverage, geography, investable assets, and services. Build and manage strong relationships with new and existing advisors. Lead regular advisor meetings and quarterly business reviews to assess performance, align on strategy, and set growth goals. Fully onboard advisor partners from contract completion through first campaign spend and ongoing optimization. Advise partners on campaign and purchase strategies to maximize ROI and budget efficiency. Collaborate cross-functionally with analysts, product, and engineering teams to derive insights, improve performance, and resolve technical issues. Oversee advisor-facing operational processes to ensure efficiency, accuracy, and scalability. Provide demand-side updates, support quarterly revenue forecasting, and contribute to board-level reporting. Train and mentor team members to ensure consistent execution and knowledge transfer. What You'll Bring: 4-5 years of experience in relationship, partnership, or account management / customer success within ad tech, mar-tech, fin-tech, or digital marketing; experience in financial services or wealth management is a plus. Proven ability to drive revenue growth through campaign optimization, strategic thinking, and data-driven decision-making. Experience onboarding and guiding partners from contract handoff through first campaign spend and ongoing optimization. Strong analytical skills with comfort using data to inform campaign strategy and business decisions. Excellent written and verbal communication skills, with a personable and relationship-focused approach. Highly organized and able to manage multiple partnerships and campaigns while collaborating effectively across teams. Consultative with the ability to think strategically and aligning external partner goals with company targets Some traits we love: Startup DNA: Thrives in fast-paced environments with shifting priorities and multiple responsibilities Growth & Impact Focus: Excited to build from the ground up and see direct results of your work Cross-Functional Collaboration: Works seamlessly across technical teams, leadership, and direct reports Quality Obsessed: Ensures excellence and accuracy in all communications Data-Driven: Uses metrics to guide decisions and continuously improve performance Industry Passion: Genuinely excited about fintech and wealth management AI-Forward: Eager to leverage AI solutions for enhanced communication effectiveness Why You Will Love Working Here Join a fun, collaborative team in our vibrant Kendall Square office, where you'll be surrounded by great startup energy as part of a dynamic incubator alongside other innovative companies. We keep the team fueled with fully stocked snacks, coffee, and catered lunches twice a week-because we believe the best ideas happen when people can focus on the work that matters. We offer comprehensive benefits including healthcare (medical, vision, and dental), 401(k) with company match, as well as cell phone stipend to keep you connected, PTO and company holidays. Join us and you will experience the energy and momentum that comes with building something meaningful in one of the country's top innovation hubs.

How will I impact the business? As the Client Service Leader you will ensure delivery of exceptional service to Gallaghers clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will Client Service, Leader, Service, Benefits, Client Relations, Business Services, Business